Related
Sim only customers might already have this.
Contract customers to get notification in the next 2 weeks.
Sorry if its a repost but I'm too excited to search the forum.
From what source have you heard this.
Sent from my HTC Desire using Tapatalk
hi,
Don't want to be rude, but without source this post is useless.
Judge584 said:
hi,
Don't want to be rude, but without source this post is useless.
Click to expand...
Click to collapse
+1
plus I got no orange ROM anymore
not beening funny here but why is it,that every day someone comes out with a new rumour, fact unbranded desire will get there updates well before branded handsets, and iam looking at least a 3 week wait if iam lucky.
http://www.pocket-lint.com/news/34139/htc-froyo-update-delays-explained
read that guys
that was posted 18 hours ago so from the sounds of it we aint gonna get 2.2 officially for a while.
Yup, but it also sais
Indeed, he suggests that the updates are going quicker than could be expected: "I don’t think you’re going to see that really long six month, seven month lag, like you saw in the updates from 1.5 to 2.1, simply because it’s a less severe change.
"Switching from 2.1 to 2.2, they made a lot of tweaks, but they didn’t make any gigantic changes, so it should be a much swifter process".
Click to expand...
Click to collapse
Nekromantik said:
http://www.pocket-lint.com/news/34139/htc-froyo-update-delays-explained
read that guys
that was posted 18 hours ago so from the sounds of it we aint gonna get 2.2 officially for a while.
Click to expand...
Click to collapse
Site's keep selectively quoting this interview it's annoying.
He specifically stated this as well:
"the updates are going quicker than could be expected: "I don’t think you’re going to see that really long six month, seven month lag, like you saw in the updates from 1.5 to 2.1, simply because it’s a less severe change."
EDIT// Ah you beat me.
he also said before christmas so could take them as long as November.
I was checking about 3g signal outage and asked the call centre person on the off chance.
Lady on the phone said I shall receive a text in the next 2 weeks.
So my source is an Official orange representative in the phone function department
I got her to confirm that I was talking about the 2.2 release for desire.
Still could be b/s but if that's the case I was out and out lied to.
I wasn't hassling her so it wasn't a lie to shut me up. I posed the question at the end of a pleasant conversation about signal outages.
olly you cant believe all that you hear from customer service folks, memory serves me well, dident one customer service say we will have it by the 23rd of june? that turned out to be b/s , ive not been a andriod owner that long but one thing ive learnt is always take what you read on here with a pinch of salt.
$5 says the cs rep thought you were talking about the 2.1 u1 update...
I am actually impressed with the total lack of interest many of the cs departments I´ve had contact with actually has for the products they support. Most of the cs departments actually know less than the average techsavvy customer.
-KJ
david632 said:
olly you cant believe all that you hear from customer service folks, memory serves me well, dident one customer service say we will have it by the 23rd of june? that turned out to be b/s , ive not been a andriod owner that long but one thing ive learnt is always take what you read on here with a pinch of salt.
Click to expand...
Click to collapse
I can see no reason for her to have lied
If I was gobbing off saying that orange a sh*t and that they take ages to release updated roms, then fair enough. Fob me off with a lie to make me go away.
but I wasn't and this was a zero stress call.
the 23rd june one said there is 'an' update coming this time I have been categorically told about a 2.2 update for desire.
The other bit of info I forgot to pass on was that I was told that this will be a two part update.
How could Orange possibly have a timeframe in place when HTC hasn't even finished the Generic ROM?
neoKushan said:
How could Orange possibly have a timeframe in place when HTC hasn't even finished the Generic ROM?
Click to expand...
Click to collapse
Well the only way we can find out if this is true or false is to wait 2 weeks
So if there's nothing by the 21st of July then she lied, but if there is then happy days
who would want a orange branded ROM anyways ha ha
Yeah is true no link no truth to the story.... orange need to put it on there site or something
Whether it's true or not, you'll get a Froyo + Sense rom whenever you get it. I guess it's fun to speculate, but meh
I can say 100% and dont doubt me, I have my sources, that this is very inacurate, as of yet Orange have no word on a froyo update, HTC has not published anything publically or on a coporate level.
Might text my mate who's a manager at one of the Orange call centers - see what he says...
I just had a live chat with their "customer service". This is the familiar realization that there will not be updates released for Bell customers. Read below...
A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Claire has joined the session and is ready to help. To start, please provide your name and home phone number.
You: Hi Claire
Claire: Hello, thanks for visiting bell.ca. How can I help you today?
You: I was wondering if you knew when the NoDo update for windows phone 7 is being released from Bell?
You: Just cause Microsoft released it weeks ago
Claire: Sure, I will help you with that.
Claire: Are you an existing Bell Mobility customer?
You: Yes, I have an LG Quantum, my wife has an iPhone, we have Bell TV, home phone, and two other cell lines
Claire: Thank you for being a loyal customer to Bell. Kindly stay online while I transfer this chat to our support queue, would request your patience if the chat remains in the queue for a few minutes in case the support reps are busy helping other customers. We thank you for your patience.
You: No problem!
Please wait. We are transferring you to the specialist best suited to help you.
Welcome to bell.ca! You are chatting with Marlena. To assist you, may I please have your name and mobile phone number with area code?
Marlena: Hello and welcome to Bell Mobility's chat service. How can I help you today?
you: Hi there, I was wondering if you knew when the NoDo update was being released for Windows Phone 7?
Marlena: For more information concerning software updates for your device, please visit this link: Software updates for your handset.
Marlena: Is there anything else I can help you with today?
you: My phone (LG Quantum) isn't listed in the link you gave me
you: LG C900 to be exact I think
Marlena: Did you check your phone under tools to see if there is an update available?
you: And it's not an over-the-air update, windows phone 7 updates through Zune desktop PC software
you: Yes I checked that. I know Microsoft released the NoDo update to the carriers, and that now the carriers are holding up the release of it
Marlena: Well if the phone shows there is no updates that means there is none available at this time.
you: ...ok yes I am aware of that. I'm wondering if you know -when- it will be available
Marlena: No I'm sorry we don't have that info.
you: hang on a second please...
you: Please navigate to this link: http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
you: Under "Bell" is says "delivering update"
you: Someone must know, a manager or engineer?
Marlena: Please check your phone for any updates that may come in the future, this info is not provided to us or managers any sooner than it is to you.
Marlena: Is there anything else I can help you with today?
you: I don't understand, how can Bell not know what is going on with its own company?
Marlena: I'm afraid I have nothing new to add to what was already said, the info that you are looking for is not available at this time.
you: Ok who in your company would be aware of the updates?
you: SOMEONE has to know
you: Corporate office?
Marlena: As previously mentioned this info is not provided to us or managers any sooner than it is to you.
you: Thank you, but I asked that SOMEONE at Bell must know. There has to be some person who is aware of windows phone 7 updates
you: Another amazing experience with Bell. Thanks
(long pause)
Marlena: Thank you for chatting with me. Please click the "Close" button on the top right of the chat window to tell me how I did today. Enjoy your day!
Marlena: Bye.
Your chat representative has ended the chat session. We thank you for using this service and we hope to have answered all your questions.
*********************************************
If I was the CEO of this company and saw this I would be appalled. My goodness they're so helpful and so nice.
So if anyone is familiar with Bell and how they handle things, you can see the writing on the wall. Not gonna happen. And don't expect Mango either.
If it says "Delivering Update" then its in Microsoft's hands, not Bell.
Just click on the update option in phone settings in Zune and then turn off Wifi. You'll get the update.
They are contractually obligated to allow the update since they skipped Pre-Nodo, FYI. The timeframe is up to Microsoft at this point.
Umm... I think the original post is an over-reaction, and the subject line is misleading.
Here are a couple of posts from Mobile Syrup, showing that Bell is delivering the update to the LG Quantum and HD7:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
http://mobilesyrup.com/2011/04/01/bell-htc-hd7-receives-windows-phone-7-nodo-update/
If you followed the whole initial delivery system fiasco, the MS delivery schedule update, and looked at the document provided by MS, you would know that:
The updates for a given provider are pushed out over several weeks. Your device may not be on the list to be notified yet.
MS controls the device-specific delivery schedule and updates are pushed from MS servers. Bell isn't going to be able to tell you when your particular update will arrive (though she could have provided the range of dates).
All devices will eventually get the update.
There is no call to claim that users should not expect the Nodo update if they are on Bell (or any other provider showing "Delivering update" as the status on the MS page). The tech support person told you "Please check your phone for any updates that may come in the future, this info is not provided to us or managers any sooner than it is to you." That is because the update is pushed directly from MS servers once Bell signs off on it. MS knows when your device will get the update in the next few weeks... Bell does not.
If you don't want to wait, use one of the Zune disconnect NIC tricks to get your update now (there are quite a few sets of instructions floating around here, and you don't even have to modify anything on your device other than whether wifi is on).
thesecondsfade said:
Just click on the update option in phone settings in Zune and then turn off Wifi. You'll get the update.
They are contractually obligated to allow the update since they skipped Pre-Nodo, FYI. The timeframe is up to Microsoft at this point.
Click to expand...
Click to collapse
I actually got the pre-NoDo. But my phone didn't notify me, Zune did when I connected.
And I know about the wifi trick, but I'm hesitant to do that in case I miss some handset-specific updates or what have you. You just never know.
VelJharig said:
Umm... I think the original post is an over-reaction, and the subject line is misleading.
Click to expand...
Click to collapse
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
If you have dealt with Bell for as long as you have, and with their ExpressVu portion as well, then you should have also learnt a very long time ago that these reps, and nearly anyone you speak to in any of their stores or kiosks, are clueless on anything other than what current promotion they are pushing, as they read that from a cue card.
For example, I went into the Bell store here on launch day for WP7.... they had no effing clue what I was talking about. Hadn't even HEARD of Windows Phone 7. So should I assume that Bell won't be selling any Windows Phones? Or should I realize that these people (as in store salesmen and generic help-line staff) are at the bottom of the totem pole, and don't really know much beyond the bare minimum?
I recieved my pre-NoDo notification for my Optimus Quantum on my phone, fyi. I think you are jumping the gun; I bet you could call that same person the day after Bell releases the NoDo update, and you would get the EXACT same response.
She said that she gets this information at the same time as you do. Why keep harrassing the person?
the92playboy said:
If you have dealt with Bell for as long as you have, and with their ExpressVu portion as well, then you should have also learnt a very long time ago that these reps, and nearly anyone you speak to in any of their stores or kiosks, are clueless on anything other than what current promotion they are pushing, as they read that from a cue card.
For example, I went into the Bell store here on launch day for WP7.... they had no effing clue what I was talking about. Hadn't even HEARD of Windows Phone 7. So should I assume that Bell won't be selling any Windows Phones? Or should I realize that these people (as in store salesmen and generic help-line staff) are at the bottom of the totem pole, and don't really know much beyond the bare minimum?
I recieved my pre-NoDo notification for my Optimus Quantum on my phone, fyi. I think you are jumping the gun; I bet you could call that same person the day after Bell releases the NoDo update, and you would get the EXACT same response.
Click to expand...
Click to collapse
Good points.
I still believe 100% that Bell will not be releasing any updates, but you do make good points here.
sure haven't said:
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
Click to expand...
Click to collapse
I don't understand. You just claimed in the previous post you got pre-nodo. Am I correct in assuming you are just hung up on the fact that your phone isn't notifying you about an update, instead of you having to do it yourself by running zune?
sure haven't said:
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
Click to expand...
Click to collapse
MS Worldwide update schedule:
http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
From the commenter that provided the pictures in this link:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
"When I got the notification for an update yesterday morning I did not have to do anything special. Just came up on my phone while connected to Zune.
Both checkboxes in Settings/PhoneUpdate have been checked and, as it happens, my WIFI was off. Message just popped up on the phone.
First install froze on step 6. It asked for a phone to be connected to the PC. It already was. After a 10 min wait I just unplugged the phone restarted Zune and everything went smooth.
Works well, Copy and Paste are simple and intuitive. Market place is definitely more responsive. Other than that the phone OS seams very similar in speed/performance. Can vouch for any overall OS speed boosts like other have noticed. My biggest complaint is that camera settings are not saved and this is still true with NoDo. But this is primarily a phone after all"
--Posted by Sasha | March 30, 2011, 11:16 am
That sounds to me like Bell has authorized Nodo device updates as of at least the 30th, and that updates are going out through official channels. It doesn't get delivered through Zune to a carrier device (without hacking or interfering with Zune) unless the carrier has signed off on the update.
When we have personal testimony from Bell customers that they are receiving the Nodo update (with photographic evidence), and that corresponds with the MS statement that they are delivering the update to Bell customers (over 2-3 weeks)... explain to me again why we should believe you?
Your assurance based on random internet authority that Bell is not going to provide the Nodo update is not compelling. All you are doing is spreading FUD unnecessarily.
VelJharig said:
MS Worldwide update schedule:
http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
From the commenter that provided the pictures in this link:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
"When I got the notification for an update yesterday morning I did not have to do anything special. Just came up on my phone while connected to Zune.
Both checkboxes in Settings/PhoneUpdate have been checked and, as it happens, my WIFI was off. Message just popped up on the phone.
First install froze on step 6. It asked for a phone to be connected to the PC. It already was. After a 10 min wait I just unplugged the phone restarted Zune and everything went smooth.
Works well, Copy and Paste are simple and intuitive. Market place is definitely more responsive. Other than that the phone OS seams very similar in speed/performance. Can vouch for any overall OS speed boosts like other have noticed. My biggest complaint is that camera settings are not saved and this is still true with NoDo. But this is primarily a phone after all"
--Posted by Sasha | March 30, 2011, 11:16 am
That sounds to me like Bell has authorized Nodo device updates as of at least the 30th, and that updates are going out through official channels. It doesn't get delivered through Zune to a carrier device (without hacking or interfering with Zune) unless the carrier has signed off on the update.
When we have personal testimony from Bell customers that they are receiving the Nodo update (with photographic evidence), and that corresponds with the MS statement that they are delivering the update to Bell customers (over 2-3 weeks)... explain to me again why we should believe you?
Your assurance based on random internet authority that Bell is not going to provide the Nodo update is not compelling. All you are doing is spreading FUD unnecessarily.
Click to expand...
Click to collapse
That lovely mobile syrup link contains two random pictures, and then you repost something from the comments section to counter my position? I don't know that person, neither do you, and it's in no way an official response from Bell.
You know, I'm sorry, I wasn't aware you had a single piece of anecdotal evidence. You're right, I must already have the update.
I never said I had the authority, I just said don't expect it. I'm not.
As some of you already know, Rogers did not receive the 12085 firmware update which addressed the purple hue issue that all North American Lumias suffered from since their launch.
I tried reaching Nokia via twitter and Rogers. Nokia never replied and Rogers said they are still waiting for the firmware to arrive from Nokia so that they test it.
I then sent am email to Nokia and was told later on that someone from the Service Recovery department will call me. They called me yesterday and pretty much did not know when the firmware will be released and told me to set the brightness to medium and wait!!! I said why do I have to do that while the AT&T customers got treated in much more timely manner. Why are Rogers customers left in the dark?! The representative had no answers and kept telling me the same things I mentioned above.
I finished with her and decided to email Nokia's CEO. YES! Stephen Elop himself. I sent him an email and told him about this and how unacceptable it is given that our US neighbours got the issue fixed a month ago. I also told him how frustrated I was with the Service Department not knowing anything nor being able to help.
Guess what?! He replied to me while ccing a couple of people in the reply email. He apologized for this and told me that someone from his team will assist me.
I received a call today in the morning from the manager/head of the service recovery department and I was offered a brand new Lumia 900 from the newest batch which does not suffer from the purple hue issue. They will ship it to me soon. Later on in the day, Mr. Elop emailed me again and told me that he checked the firmware update's status and that it is now in Rogers labs being tested and that it should be released in the coming weeks.
I thanked Mr. Elop for his assistance and told him that I will keep him informed of these bugs harming the brand and their flagship device.
So now all you Rogers customers have an update on this issue. Hopefully you will get the firmware update soon.
That's good news. And shows how the power of one can move mountains. Glad you focused your energy in the right direction.
Sent from my Lumia 900 using Board Express Pro
xsever said:
As some of you already know, Rogers did not receive the 12085 firmware update which addressed the purple hue issue that all North American Lumias suffered from since their launch.
I tried reaching Nokia via twitter and Rogers. Nokia never replied and Rogers said they are still waiting for the firmware to arrive from Nokia so that they test it.
I then sent am email to Nokia and was told later on that someone from the Service Recovery department will call me. They called me yesterday and pretty much did not know when the firmware will be released and told me to set the brightness to medium and wait!!! I said why do I have to do that while the AT&T customers got treated in much more timely manner. Why are Rogers customers left in the dark?! The representative had no answers and kept telling me the same things I mentioned above.
I finished with her and decided to email Nokia's CEO. YES! Stephen Elop himself. I sent him an email and told him about this and how unacceptable it is given that our US neighbours got the issue fixed a month ago. I also told him how frustrated I was with the Service Department not knowing anything nor being able to help.
Guess what?! He replied to me while ccing a couple of people in the reply email. He apologized for this and told me that someone from his team will assist me.
I received a call today in the morning from the manager/head of the service recovery department and I was offered a brand new Lumia 900 from the newest batch which does not suffer from the purple hue issue. They will ship it to me soon. Later on in the day, Mr. Elop emailed me again and told me that he checked the firmware update's status and that it is now in Rogers labs being tested and that it should be released in the coming weeks.
I thanked Mr. Elop for his assistance and told him that I will keep him informed of these bugs harming the brand and their flagship device.
So now all you Rogers customers have an update on this issue. Hopefully you will get the firmware update soon.
Click to expand...
Click to collapse
Glad to hear buddy... I'm actually jealous you're getting a new one... Wish I could say the same, but oh well... Looking forward to the fix!
Zhariak said:
Glad to hear buddy... I'm actually jealous you're getting a new one... Wish I could say the same, but oh well... Looking forward to the fix!
Click to expand...
Click to collapse
I received the new one a day after talking to the manager and guess what? The new one still has the purple hue problem!!! The new so-called "batch" still does not have calibrated screens. I even doubt there is something called "new batch".
I am going to keep the new one for sure, send the old one, and talk back to the manager and see what she's going to do about it.
xsever said:
I received the new one a day after talking to the manager and guess what? The new one still has the purple hue problem!!! The new so-called "batch" still does not have calibrated screens. I even doubt there is something called "new batch".
I am going to keep the new one for sure, send the old one, and talk back to the manager and see what she's going to do about it.
Click to expand...
Click to collapse
Lmao dude I'm soooo sorry...
What a botched job... I didn't see that one coming!
Zhariak said:
Lmao dude I'm soooo sorry...
What a botched job... I didn't see that one coming!
Click to expand...
Click to collapse
Elop said that the firmware is now in Rogers' testing labs and Rogers tweeted me back a while ago saying they are looking for an end-of-July release so maybe this will end up true.
I am still going to corner that manager and exert pressure just to see what she'll do given that she assured me like 5 times that the phone she is sending me does not have that problem anymore and I kept telling her are you sure? And she's respond saying yes.
I really find myself making them a favour by wasting my time giving them feedback so that they can better their sales/customer satisfaction!
Called the manager today and she was very apologetic since apparently the service center in New Market (Flextronics) sent me a phone from the old batch.
They are sending me a new batch phone now from Ajax which is where Nokia Personnel are.
Will keep everyone posted.
xsever said:
Called the manager today and she was very apologetic since apparently the service center in New Market (Flextronics) sent me a phone from the old batch.
They are sending me a new batch phone now from Ajax which is where Nokia Personnel are.
Will keep everyone posted.
Click to expand...
Click to collapse
I'm wondering if I should call up and demand a new phone...
If you have plenty of time to waste on the phone, go ahead since I've spent lots of time on the phone with them.
xsever said:
If you have plenty of time to waste on the phone, go ahead since I've spent lots of time on the phone with them.
Click to expand...
Click to collapse
See, with me... Every time I've talked to them, they tell me to send it in, and tell me it'll take 1-3 weeks to get my phone back...
I'm self-employed, have a company to run, and couldn't go 1 hour without my phone (let alone 1-3 weeks)... It's simply not an option... Maybe I need to write Mr. President at Nokia and see what'll happen.
Received the new batch Lumia 900 today.
To my surprise, the firmware version is unique and nowhere to be found elswhere online. The same applies for the OS.
OS Version: 7.10.8779.8
Firmware: 2175.2301.8779.12222
The purple hue is fixed!!!! The marketplace icon is different than the 2 other Lumias I have from Nokia and I was able to update Nokia Drive to 3.0
So far, Nokia is doing very well in terms of service and customer satisfaction!
Hmm, that is a Tango ROM build.
Sent from my Lumia 900 using XDA Windows Phone 7 App
Morpheus Phreak said:
Hmm, that is a Tango ROM build.
Sent from my Lumia 900 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I had the 8773. 98 on the previous lumia but not 8779.
8779's existed for some time now. First appearance on the Lumia though. Does it have flip to silence and all that?
exiva said:
8779's existed for some time now. First appearance on the Lumia though. Does it have flip to silence and all that?
Click to expand...
Click to collapse
Just tested the feature and yes it works.
xsever said:
Just tested the feature and yes it works.
Click to expand...
Click to collapse
I am sooooo jealous!
Just checked zune, and still no update for the rest of us!
Interesting,
Mine reads:
OS: 7.10.8773.98
Firmware: 2175.2101.8779.12201
Has anyone else noticed that the title of this entire thread sounds like the name of an obscure 1960's pop group?
apollo15rover said:
Interesting,
Mine reads:
OS: 7.10.8773.98
Firmware: 2175.2101.8779.12201
Has anyone else noticed that the title of this entire thread sounds like the name of an obscure 1960's pop group?
Click to expand...
Click to collapse
Is yours Rogers or international?
xsever said:
Is yours Rogers or international?
Click to expand...
Click to collapse
International - It's an unlocked "SmarTone" phone that I understand is out of Hong Kong.
I have an International release of the Lumia 900 (an unlocked Rogers device purchased outright from Hong Kong) and I'm on 8773.
I really do hope that Rogers release the firmware very soon because the keyboard disappearance has been annoying the hell out of me lately. The kbrd either disappears or TellMe pops up without any reason (and I find myself swearing at it)!
xsever, did you ever notice on your earlier 900 pictures you took looked fine on the screen but when the picture was taken it was noticably darker? How about your new version.. how's the accuracy of the camera? (Well done getting a new device by the way).
Hey folks,
This thread is to discuss the process of getting the Bose noise cancelling 700s headphones from the pre-order offer. As far as I am aware, this offer was available in the UK and some of the EU countries, but it may have been available farther afield.
Today at the time of writing is 14 days after I placed the pre-order for my 6P and a standard 6. I entered all my details for both devices through the pixel offer website and am now awaiting confirmation. I'll keep you updated with my progress and am interested to learn yours.
kboya said:
Hey folks,
This thread is to discuss the process of getting the Bose noise cancelling 700s headphones from the pre-order offer. As far as I am aware, this offer was available in the UK and some of the EU countries, but it may have been available farther afield.
Today at the time of writing is 14 days after I placed the pre-order for my 6P and a standard 6. I entered all my details for both devices through the pixel offer website and am now awaiting confirmation. I'll keep you updated with my progress and am interested to learn yours.
Click to expand...
Click to collapse
Pre-Ordered the Phone on the 19th (directly from Google Store), completed the details on the pixel offer website today, got confirmation almost immediately (2min max) that the application is approved.
Morgrain said:
Pre-Ordered the Phone on the 19th (directly from Google Store), completed the details on the pixel offer website today, got confirmation almost immediately (2min max) that the application is approved.
Click to expand...
Click to collapse
Interesting, and fair play to you. I've had nothing yet since entering all details this morning (perhaps they didn't like the cut of my jib?)
kboya said:
Today at the time of writing is 14 days after
Click to expand...
Click to collapse
I'm a little P'd off with that as they first told us to wait until November 2nd only then to be told again to wait another 14 days, that is extracting the urine Google
Shipoftheline said:
I'm a little P'd off with that as they first told us to wait until November 2nd only then to be told again to wait another 14 days, that is extracting the urine Google
Click to expand...
Click to collapse
Not sure what you mean. No one told me to wait another 14 days.
I've now received confirmation about the 6, but not the 6p
kboya said:
Not sure what you mean. No one told me to wait another 14 days.
I've now received confirmation about the 6, but not the 6p
Click to expand...
Click to collapse
Like I said they're website said to wait to November 2nd which I did only to see this today
Shipoftheline said:
Like I said they're website said to wait to November 2nd which I did only to see this today
Click to expand...
Click to collapse
That's the first I've seen that
Hey,
I also sent my application yesterday (pre-ordered on the 19th). So far, I only got the confirmation e-mail saying they received my request.
They're supposed to get in touch within 4 working days to approve it. Let's wait and see!
i filled it out using my US address...let's see if it slips through
My validation was approved immediately in morning after submission. In addition, I sent other proof such as delivery note which came with phone and photo of IMEI on phone box in afternoon.
They replied that my submission was validated in evening agin.
Just doing extra as learnt from last year mess up on Bose promo.
What did you use as a proof of purchase? I do not think I have any papers left since I got rid of everything. I would happily go and dive in my bin, but it was taken this morning
I just done it and got text to say its been approved and 40 days I should have the headphones.
21:30 claim sent
22:45 text that the claim has been approved
shipment within the next 60 days
I know that these headphones come in 2 different colours. I wish google would let us chose which one we want.
EE UK Pixel 6 Pro order here.
Submitted my claim this morning and within minutes received a text advising claim was approved
plasticarmyman said:
i filled it out using my US address...let's see if it slips through
Click to expand...
Click to collapse
uh...it says mine is approved...just fyi for anyone who wants to try with a usa address
Morgrain said:
Pre-Ordered the Phone on the 19th (directly from Google Store), completed the details on the pixel offer website today, got confirmation almost immediately (2min max) that the application is approved.
Click to expand...
Click to collapse
My experience was the same. Confirmation was very fast.
Was also told that I can expect the headphones to arrive within 60 days.
Thanks folks. I've had confirmation for one but not the other. Just for laughs, Google's own pixel offers were put into my Gmail spam. I'm now waiting for a confirmation on the second hand set. We'll see how quickly it comes.
I submitted my application on Monday, haven't heard from them even though they say in their e-mail "they will get back to me within 4 working days". Meh :/
I've now received confirmation for 2/2 devices.
The second confirmation was for the first device claim.
My best advice for anyone waiting for confirmation is to check email spam (particularly for Gmail)
Ghisy said:
I submitted my application on Monday, haven't heard from them even though they say in their e-mail "they will get back to me within 4 working days". Meh :/
Click to expand...
Click to collapse
Was Mon a day early?
Before I begin, I've posted this on the OnePlus forums first and gonna mirror my post here as well so more people can read this. Also, I'll be updating this post as or if I hear anything from OnePlus.
Click to expand...
Click to collapse
So, my OnePlus 9 Pro suddenly gets a green line on screen after an OTA. My phone has never been dropped and doesn't have a single scratch on it. I am 5 months out of warranty. I messaged OnePlus support on WhatsApp, and the guy over there told me I don't have to worry and I'll get free screen replacement. He told me to just take it to the service center. I do that and the service center people tell me to use OnePlus pickup and drop and send device for repairs that way.
I do that, The pickup is done and I'm being told I'll get updates regarding it. I can see that my phone is delivered to the service center but there's nothing else happening.
I call OnePlus call support to provide me with more details regarding this but most of the agents just hang up on me. I am concerned because this is my primary device and I'm using a cracked OnePlus 8 now.
I have done nothing to damage the device and this seems to be a fault of OnePlus and I have to suffer without my phone. I don't know what to do. I was thinking of filing a complaint on consumer forum portal.
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
My work and everything is affected because of my phone. I even asked if they would provide me with a compensation device or a temporary device but the customer support agents simply ignore and say that "they don't have the authority" and most of them have simply stayed quiet not saying a single word till I had to hang up.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Guess it's true that you either die a hero or live long enough to see yourself as the villain.
On a side note I'd like to tell you more about that line.
It doesn't appear on black background.
Its like a blur line on other colors
When I scroll, the line weirdly turns green.
You people might be able to help with a retweet. So, here's my tweet :
https://twitter.com/i/web/status/1590738233331109888
shubham8 said:
So, my OnePlus 9 Pro suddenly gets a green line on screen after an OTA. My phone has never been dropped and doesn't have a single scratch on it. I am 5 months out of warranty. I messaged OnePlus support on WhatsApp, and the guy over there told me I don't have to worry and I'll get free screen replacement. He told me to just take it to the service center. I do that and the service center people tell me to use OnePlus pickup and drop and send device for repairs that way.
I do that, The pickup is done and I'm being told I'll get updates regarding it. I can see that my phone is delivered to the service center but there's nothing else happening.
I call OnePlus call support to provide me with more details regarding this but most of the agents just hang up on me. I am concerned because this is my primary device and I'm using a cracked OnePlus 8 now.
I have done nothing to damage the device and this seems to be a fault of OnePlus and I have to suffer without my phone. I don't know what to do. I was thinking of filing a complaint on consumer forum portal.
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
My work and everything is affected because of my phone. I even asked if they would provide me with a compensation device or a temporary device but the customer support agents simply ignore and say that "they don't have the authority" and most of them have simply stayed quiet not saying a single word till I had to hang up.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Guess it's true that you either die a hero or live long enough to see yourself as the villain.
On a side note I'd like to tell you more about that line.
It doesn't appear on black background.
Its like a blur line on other colors
When I scroll, the line weirdly turns green.
Click to expand...
Click to collapse
I saw several reports on twitter about these green lines, did this happen on the oxygenos 13 ob2?
1thomas said:
I saw several reports on twitter about these green lines, did this happen on the oxygenos 13 ob2?
Click to expand...
Click to collapse
For me it happened on OOS12
Something doesn't add up.
How long was the warranty period for the OnePlus phone you have.
Which OnePlus region is your phone from? The model number will be on the box.
Which ROM do you have installed?
shubham8 said:
OnePlus as a company has degraded a lot. I have been a OnePlus fanboy since OnePlus One. I have all the devices and seems like I'm done.
OnePlus to be as they were is dead. There's no proper support and these people are really irresponsible. I have no clue what's happening with my phone.
I can't ever recommend a OnePlus phone to anyone anymore. Just get a pixel already.
I hope this article helps you to save some time by simply getting a pixel next time.
This from me is a goodbye to oneplus.
I was a sincere fan and all they did was disappoint.
Click to expand...
Click to collapse
I'm with you. OP is dead. The customer service run around was a nightmare. I talked to an agent every 2-3 days and none of them could tell me anything useful. I emailed and support chat'd. No replies in email. Support chat doesn't understand English well enough and kept asking me unrelated questions but still couldn't help. I was just trying to return a device (10Trash).
It was never like that before. They claimed they sent the shipping label 5x but it never arrived to any email. I would get the reservation number email that comes just before the shipping label but never the label. I eventually got the return label by asking them to send it to multiple email addresses. While googling this issue, it's apparently not uncommon since 2020 on reddit and other places. People not receiving their label and blaming it on person, but they received the reservation email as well.
Then it sat in their facility for over a month, contacting agents every 2-3 days to get any update. Eventually some higher up reached out to me to tell me they hadn't processed my refund because I didn't return the case. Which was already mentioned that I just wanted the phone refunded, not the case. Somehow that information was lost. It took about 5 weeks to get the refund, after they had possession.
I put a bunch of friends and family onto OP devices because of how amazing the 5, 6 and 7 series were, the community support and the actual Support were also great at that time. I can no longer do that.
I've had Nexus and Pixel devices, I am hoping the Nothing Phone 2 or 3 is really great. This OP9 will be my last OP device and I will no longer recommend them.
Oppo/OP made a mistake doing things this way, maybe they didn't realize a lot of their popularity came from us 'tech guys' recommending them to our friends and family after such great experiences. And now it's too late for me, and you.
Of the 12 or so people I've got onto OP devices, about 10 of them are still using them. The other 2 went back to Samsung for the camera. As they come into EOL for their phones, I don't have a good suggestion for them, yet. I did just get another friend onto a OP9 this week (amazon $300, non pro) but I told him I can't recommend anything OP, newer than that so don't fall in love too much.
Of all of the mistakes I feel OP made, changing oos and bugs in android 12+ has to be the worst. I can deal with dumb customer service when the phone is so stable I don't need to talk to them. But they blew it all over.
I've never seen a OnePlus service center here, are you in India?
AndyC76 said:
Something doesn't add up.
How long was the warranty period for the OnePlus phone you have.
Which OnePlus region is your phone from? The model number will be on the box.
Which ROM do you have installed?
Click to expand...
Click to collapse
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
Click to expand...
Click to collapse
Search xda forums for "green line in display" it has been addressed in another thread.
Appreciative said:
I'm with you. OP is dead. The customer service run around was a nightmare. I talked to an agent every 2-3 days and none of them could tell me anything useful. I emailed and support chat'd. No replies in email. Support chat doesn't understand English well enough and kept asking me unrelated questions but still couldn't help. I was just trying to return a device (10Trash).
It was never like that before. They claimed they sent the shipping label 5x but it never arrived to any email. I would get the reservation number email that comes just before the shipping label but never the label. I eventually got the return label by asking them to send it to multiple email addresses. While googling this issue, it's apparently not uncommon since 2020 on reddit and other places. People not receiving their label and blaming it on person, but they received the reservation email as well.
Then it sat in their facility for over a month, contacting agents every 2-3 days to get any update. Eventually some higher up reached out to me to tell me they hadn't processed my refund because I didn't return the case. Which was already mentioned that I just wanted the phone refunded, not the case. Somehow that information was lost. It took about 5 weeks to get the refund, after they had possession.
I put a bunch of friends and family onto OP devices because of how amazing the 5, 6 and 7 series were, the community support and the actual Support were also great at that time. I can no longer do that.
I've had Nexus and Pixel devices, I am hoping the Nothing Phone 2 or 3 is really great. This OP9 will be my last OP device and I will no longer recommend them.
Oppo/OP made a mistake doing things this way, maybe they didn't realize a lot of their popularity came from us 'tech guys' recommending them to our friends and family after such great experiences. And now it's too late for me, and you.
Of the 12 or so people I've got onto OP devices, about 10 of them are still using them. The other 2 went back to Samsung for the camera. As they come into EOL for their phones, I don't have a good suggestion for them, yet. I did just get another friend onto a OP9 this week (amazon $300, non pro) but I told him I can't recommend anything OP, newer than that so don't fall in love too much.
Of all of the mistakes I feel OP made, changing oos and bugs in android 12+ has to be the worst. I can deal with dumb customer service when the phone is so stable I don't need to talk to them. But they blew it all over.
I've never seen a OnePlus service center here, are you in India?
Click to expand...
Click to collapse
Yeah, OnePlus was always a recommended phone from any friendly neighborhood 'tech guy'
And yeah, there was a time OnePlus made sense but right now its nothing but an average Chinese OEM and nobody gives a crap about OnePlus anymore tbh.
OnePlus is no longer anything special, or to put it in better words the OnePlus we all got to love and appreciate is dead.
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
Click to expand...
Click to collapse
Which oos 12 version did you have installed before the green line appeared
Which OTA version did you install when the line appeared
Which country are you in?
I have a OnePlus 8 Pro that has been kept on OxygenOS 10. That was the last truly great operating system from OnePlus. It runs faster than some newer devices on Android 12. It's truly a shame because they're one of the only brands of Snapdragon phones that can be bootloader unlocked and rooted. Maybe you can roll back to Android 11, or unlock and flash to a custom AOSP rom.
AndyC76 said:
Which oos 12 version did you have installed before the green line appeared
Which OTA version did you install when the line appeared
Which country are you in?
Click to expand...
Click to collapse
c.66 I assume gave the green line and they have confirmed it. The OTAs are also paused I think. I've heard that 9 and 9R users are also having the green line issue.
Guyinlaca said:
I have a OnePlus 8 Pro that has been kept on OxygenOS 10. That was the last truly great operating system from OnePlus. It runs faster than some newer devices on Android 12. It's truly a shame because they're one of the only brands of Snapdragon phones that can be bootloader unlocked and rooted. Maybe you can roll back to Android 11, or unlock and flash to a custom AOSP rom.
Click to expand...
Click to collapse
Its basically just rebranded Color OS now
Rumor is mainly EU users are affected
shubham8 said:
No ROM. I installed an OOS 12 OTA and boom there's a green line on my display. Warranty is over, as I've mentioned before.
Click to expand...
Click to collapse
rollback fixes it or this c66 update was devastating unrevertable blow?
more_than_hater said:
rollback fixes it or this c66 update was devastating unrevertable blow?
Click to expand...
Click to collapse
Rollback didn't fix it, I tried to MSM tool it back as well but screen is dead
shubham8 said:
Rollback didn't fix it, I tried to MSM tool it back as well but screen is dead
Click to expand...
Click to collapse
You might try reaching out to OnePlus to see if they'll fix it under 'warranty' anyway. Maybe cite as many threads from here, OnePlus community (if that's still a thing), reddit and google, of others having the same issue. Maybe they are willing to do something for you. That's scary an OTA can brick the screen. Reminds me of the Nexus 6P ota that broke the main cpus
Appreciative said:
You might try reaching out to OnePlus to see if they'll fix it under 'warranty' anyway. Maybe cite as many threads from here, OnePlus community (if that's still a thing), reddit and google, of others having the same issue. Maybe they are willing to do something for you. That's scary an OTA can brick the screen. Reminds me of the Nexus 6P ota that broke the main cpus
Click to expand...
Click to collapse
I've sent the device in. AND.. Spoiler alert to any future OnePlus Customers.. their service is an absolutely nightmare (I most certainly am not exaggerating this) . They simply will not tell you what is happening with your phone or how long will it even take until they do something about the issue. I had sent my device on 21st of October 2022 and so far I got nothing. My case was even escalated to their so-called 'higher team' specifically some guy named Anthony Francis but they also have been ignoring me. Their 'Higher Team' told me they will contact with an update in 5 days on 6th November but they have not given me any update till now that is 17th November. Will post email screenshots.
shubham8 said:
I've sent the device in. AND.. Spoiler alert to any future OnePlus Customers.. their service is an absolutely nightmare (I most certainly am not exaggerating this) . They simply will not tell you what is happening with your phone or how long will it even take until they do something about the issue. I had sent my device on 21st of October 2022 and so far I got nothing. My case was even escalated to their so-called 'higher team' specifically some guy named Anthony Francis but they also have been ignoring me. Their 'Higher Team' told me they will contact with an update in 5 days on 6th November but they have not given me any update till now that is 17th November. Will post email screenshots.
Click to expand...
Click to collapse
That's such a shame. I had a similar experience with a refund. It took 5 weeks, countless agents, emails and support chat. The old OP was not like that in my experience. This stinks like Oppo
I wish you success and an update
Here few people's doing online fix this issue
Appreciative said:
That's such a shame. I had a similar experience with a refund. It took 5 weeks, countless agents, emails and support chat. The old OP was not like that in my experience. This stinks like Oppo
I wish you success and an update
Click to expand...
Click to collapse
Every since OnePlus has merged with oppo they don't know what they're doing. You can see this with countless Nord phones coming out.