As some of you already know, Rogers did not receive the 12085 firmware update which addressed the purple hue issue that all North American Lumias suffered from since their launch.
I tried reaching Nokia via twitter and Rogers. Nokia never replied and Rogers said they are still waiting for the firmware to arrive from Nokia so that they test it.
I then sent am email to Nokia and was told later on that someone from the Service Recovery department will call me. They called me yesterday and pretty much did not know when the firmware will be released and told me to set the brightness to medium and wait!!! I said why do I have to do that while the AT&T customers got treated in much more timely manner. Why are Rogers customers left in the dark?! The representative had no answers and kept telling me the same things I mentioned above.
I finished with her and decided to email Nokia's CEO. YES! Stephen Elop himself. I sent him an email and told him about this and how unacceptable it is given that our US neighbours got the issue fixed a month ago. I also told him how frustrated I was with the Service Department not knowing anything nor being able to help.
Guess what?! He replied to me while ccing a couple of people in the reply email. He apologized for this and told me that someone from his team will assist me.
I received a call today in the morning from the manager/head of the service recovery department and I was offered a brand new Lumia 900 from the newest batch which does not suffer from the purple hue issue. They will ship it to me soon. Later on in the day, Mr. Elop emailed me again and told me that he checked the firmware update's status and that it is now in Rogers labs being tested and that it should be released in the coming weeks.
I thanked Mr. Elop for his assistance and told him that I will keep him informed of these bugs harming the brand and their flagship device.
So now all you Rogers customers have an update on this issue. Hopefully you will get the firmware update soon.
That's good news. And shows how the power of one can move mountains. Glad you focused your energy in the right direction.
Sent from my Lumia 900 using Board Express Pro
xsever said:
As some of you already know, Rogers did not receive the 12085 firmware update which addressed the purple hue issue that all North American Lumias suffered from since their launch.
I tried reaching Nokia via twitter and Rogers. Nokia never replied and Rogers said they are still waiting for the firmware to arrive from Nokia so that they test it.
I then sent am email to Nokia and was told later on that someone from the Service Recovery department will call me. They called me yesterday and pretty much did not know when the firmware will be released and told me to set the brightness to medium and wait!!! I said why do I have to do that while the AT&T customers got treated in much more timely manner. Why are Rogers customers left in the dark?! The representative had no answers and kept telling me the same things I mentioned above.
I finished with her and decided to email Nokia's CEO. YES! Stephen Elop himself. I sent him an email and told him about this and how unacceptable it is given that our US neighbours got the issue fixed a month ago. I also told him how frustrated I was with the Service Department not knowing anything nor being able to help.
Guess what?! He replied to me while ccing a couple of people in the reply email. He apologized for this and told me that someone from his team will assist me.
I received a call today in the morning from the manager/head of the service recovery department and I was offered a brand new Lumia 900 from the newest batch which does not suffer from the purple hue issue. They will ship it to me soon. Later on in the day, Mr. Elop emailed me again and told me that he checked the firmware update's status and that it is now in Rogers labs being tested and that it should be released in the coming weeks.
I thanked Mr. Elop for his assistance and told him that I will keep him informed of these bugs harming the brand and their flagship device.
So now all you Rogers customers have an update on this issue. Hopefully you will get the firmware update soon.
Click to expand...
Click to collapse
Glad to hear buddy... I'm actually jealous you're getting a new one... Wish I could say the same, but oh well... Looking forward to the fix!
Zhariak said:
Glad to hear buddy... I'm actually jealous you're getting a new one... Wish I could say the same, but oh well... Looking forward to the fix!
Click to expand...
Click to collapse
I received the new one a day after talking to the manager and guess what? The new one still has the purple hue problem!!! The new so-called "batch" still does not have calibrated screens. I even doubt there is something called "new batch".
I am going to keep the new one for sure, send the old one, and talk back to the manager and see what she's going to do about it.
xsever said:
I received the new one a day after talking to the manager and guess what? The new one still has the purple hue problem!!! The new so-called "batch" still does not have calibrated screens. I even doubt there is something called "new batch".
I am going to keep the new one for sure, send the old one, and talk back to the manager and see what she's going to do about it.
Click to expand...
Click to collapse
Lmao dude I'm soooo sorry...
What a botched job... I didn't see that one coming!
Zhariak said:
Lmao dude I'm soooo sorry...
What a botched job... I didn't see that one coming!
Click to expand...
Click to collapse
Elop said that the firmware is now in Rogers' testing labs and Rogers tweeted me back a while ago saying they are looking for an end-of-July release so maybe this will end up true.
I am still going to corner that manager and exert pressure just to see what she'll do given that she assured me like 5 times that the phone she is sending me does not have that problem anymore and I kept telling her are you sure? And she's respond saying yes.
I really find myself making them a favour by wasting my time giving them feedback so that they can better their sales/customer satisfaction!
Called the manager today and she was very apologetic since apparently the service center in New Market (Flextronics) sent me a phone from the old batch.
They are sending me a new batch phone now from Ajax which is where Nokia Personnel are.
Will keep everyone posted.
xsever said:
Called the manager today and she was very apologetic since apparently the service center in New Market (Flextronics) sent me a phone from the old batch.
They are sending me a new batch phone now from Ajax which is where Nokia Personnel are.
Will keep everyone posted.
Click to expand...
Click to collapse
I'm wondering if I should call up and demand a new phone...
If you have plenty of time to waste on the phone, go ahead since I've spent lots of time on the phone with them.
xsever said:
If you have plenty of time to waste on the phone, go ahead since I've spent lots of time on the phone with them.
Click to expand...
Click to collapse
See, with me... Every time I've talked to them, they tell me to send it in, and tell me it'll take 1-3 weeks to get my phone back...
I'm self-employed, have a company to run, and couldn't go 1 hour without my phone (let alone 1-3 weeks)... It's simply not an option... Maybe I need to write Mr. President at Nokia and see what'll happen.
Received the new batch Lumia 900 today.
To my surprise, the firmware version is unique and nowhere to be found elswhere online. The same applies for the OS.
OS Version: 7.10.8779.8
Firmware: 2175.2301.8779.12222
The purple hue is fixed!!!! The marketplace icon is different than the 2 other Lumias I have from Nokia and I was able to update Nokia Drive to 3.0
So far, Nokia is doing very well in terms of service and customer satisfaction!
Hmm, that is a Tango ROM build.
Sent from my Lumia 900 using XDA Windows Phone 7 App
Morpheus Phreak said:
Hmm, that is a Tango ROM build.
Sent from my Lumia 900 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
I had the 8773. 98 on the previous lumia but not 8779.
8779's existed for some time now. First appearance on the Lumia though. Does it have flip to silence and all that?
exiva said:
8779's existed for some time now. First appearance on the Lumia though. Does it have flip to silence and all that?
Click to expand...
Click to collapse
Just tested the feature and yes it works.
xsever said:
Just tested the feature and yes it works.
Click to expand...
Click to collapse
I am sooooo jealous!
Just checked zune, and still no update for the rest of us!
Interesting,
Mine reads:
OS: 7.10.8773.98
Firmware: 2175.2101.8779.12201
Has anyone else noticed that the title of this entire thread sounds like the name of an obscure 1960's pop group?
apollo15rover said:
Interesting,
Mine reads:
OS: 7.10.8773.98
Firmware: 2175.2101.8779.12201
Has anyone else noticed that the title of this entire thread sounds like the name of an obscure 1960's pop group?
Click to expand...
Click to collapse
Is yours Rogers or international?
xsever said:
Is yours Rogers or international?
Click to expand...
Click to collapse
International - It's an unlocked "SmarTone" phone that I understand is out of Hong Kong.
I have an International release of the Lumia 900 (an unlocked Rogers device purchased outright from Hong Kong) and I'm on 8773.
I really do hope that Rogers release the firmware very soon because the keyboard disappearance has been annoying the hell out of me lately. The kbrd either disappears or TellMe pops up without any reason (and I find myself swearing at it)!
xsever, did you ever notice on your earlier 900 pictures you took looked fine on the screen but when the picture was taken it was noticably darker? How about your new version.. how's the accuracy of the camera? (Well done getting a new device by the way).
Related
Sim only customers might already have this.
Contract customers to get notification in the next 2 weeks.
Sorry if its a repost but I'm too excited to search the forum.
From what source have you heard this.
Sent from my HTC Desire using Tapatalk
hi,
Don't want to be rude, but without source this post is useless.
Judge584 said:
hi,
Don't want to be rude, but without source this post is useless.
Click to expand...
Click to collapse
+1
plus I got no orange ROM anymore
not beening funny here but why is it,that every day someone comes out with a new rumour, fact unbranded desire will get there updates well before branded handsets, and iam looking at least a 3 week wait if iam lucky.
http://www.pocket-lint.com/news/34139/htc-froyo-update-delays-explained
read that guys
that was posted 18 hours ago so from the sounds of it we aint gonna get 2.2 officially for a while.
Yup, but it also sais
Indeed, he suggests that the updates are going quicker than could be expected: "I don’t think you’re going to see that really long six month, seven month lag, like you saw in the updates from 1.5 to 2.1, simply because it’s a less severe change.
"Switching from 2.1 to 2.2, they made a lot of tweaks, but they didn’t make any gigantic changes, so it should be a much swifter process".
Click to expand...
Click to collapse
Nekromantik said:
http://www.pocket-lint.com/news/34139/htc-froyo-update-delays-explained
read that guys
that was posted 18 hours ago so from the sounds of it we aint gonna get 2.2 officially for a while.
Click to expand...
Click to collapse
Site's keep selectively quoting this interview it's annoying.
He specifically stated this as well:
"the updates are going quicker than could be expected: "I don’t think you’re going to see that really long six month, seven month lag, like you saw in the updates from 1.5 to 2.1, simply because it’s a less severe change."
EDIT// Ah you beat me.
he also said before christmas so could take them as long as November.
I was checking about 3g signal outage and asked the call centre person on the off chance.
Lady on the phone said I shall receive a text in the next 2 weeks.
So my source is an Official orange representative in the phone function department
I got her to confirm that I was talking about the 2.2 release for desire.
Still could be b/s but if that's the case I was out and out lied to.
I wasn't hassling her so it wasn't a lie to shut me up. I posed the question at the end of a pleasant conversation about signal outages.
olly you cant believe all that you hear from customer service folks, memory serves me well, dident one customer service say we will have it by the 23rd of june? that turned out to be b/s , ive not been a andriod owner that long but one thing ive learnt is always take what you read on here with a pinch of salt.
$5 says the cs rep thought you were talking about the 2.1 u1 update...
I am actually impressed with the total lack of interest many of the cs departments I´ve had contact with actually has for the products they support. Most of the cs departments actually know less than the average techsavvy customer.
-KJ
david632 said:
olly you cant believe all that you hear from customer service folks, memory serves me well, dident one customer service say we will have it by the 23rd of june? that turned out to be b/s , ive not been a andriod owner that long but one thing ive learnt is always take what you read on here with a pinch of salt.
Click to expand...
Click to collapse
I can see no reason for her to have lied
If I was gobbing off saying that orange a sh*t and that they take ages to release updated roms, then fair enough. Fob me off with a lie to make me go away.
but I wasn't and this was a zero stress call.
the 23rd june one said there is 'an' update coming this time I have been categorically told about a 2.2 update for desire.
The other bit of info I forgot to pass on was that I was told that this will be a two part update.
How could Orange possibly have a timeframe in place when HTC hasn't even finished the Generic ROM?
neoKushan said:
How could Orange possibly have a timeframe in place when HTC hasn't even finished the Generic ROM?
Click to expand...
Click to collapse
Well the only way we can find out if this is true or false is to wait 2 weeks
So if there's nothing by the 21st of July then she lied, but if there is then happy days
who would want a orange branded ROM anyways ha ha
Yeah is true no link no truth to the story.... orange need to put it on there site or something
Whether it's true or not, you'll get a Froyo + Sense rom whenever you get it. I guess it's fun to speculate, but meh
I can say 100% and dont doubt me, I have my sources, that this is very inacurate, as of yet Orange have no word on a froyo update, HTC has not published anything publically or on a coporate level.
Might text my mate who's a manager at one of the Orange call centers - see what he says...
Plenty of people had been postulating that Nodo would be released today, but I do vaguely recall seeing an article on Monday saying it would be out "next week".
Anyone got any ideas?
I'm still waiting/looking for my first update. I guess I don't need it if the new one comes out considering all previous patches are supposed to be rolled into it.
The rumors have all been for today, with the exception of one that said yesterday was the day. The only official word from MS has been "first two weeks of March," which means we still have 6 more days to wait until they end up being made into liars.
No specific date set yet officially. My advice is don't get excited until Microsoft officially announces it or people start getting it. Whichever comes first. I just can't see it coming out without an officially announcement first.
Let us hope for the sanity of some that it comes out today. What ever happened to patience is a virtue?
The official word was "early March" so it could be anytime between today and next week. No one really knows, the March 8th date was a rumour.
Given that device-specific 7389 ROMs have started to appear (HTC Mozart and Trophy at least) I get the feeling that something is imminent. Just how imminent is, of course, another matter....
I got the update thing today, dunno if it pre NoDo or NoDo, don't have any data cables at school :/
brondum said:
I got the update thing today, dunno if it pre NoDo or NoDo, don't have any data cables at school :/
Click to expand...
Click to collapse
which phone do u have? which carrier ?
You guys need to all calm down ! Unless you can post (from a certified Microsoft site) that they have said the update is on so and so date ,then just chill, this reminds me of the oil situation in the US with speculators , the more intense the debate the higher the prices get and of course none of them have a clue whats really going on !
The update will come , does it not perform well without it , copy/paste is that the biggest complaint ? have it on my iphone and have never used it , custom ringtones, if your on this forum , obviously you know (or should know) how to create custom ringtones by now!
This forum gives you all the information needed for any number of phones and disciplines , read /learn and move on!
FishFaceMcGee said:
The rumors have all been for today, with the exception of one that said yesterday was the day. The only official word from MS has been "first two weeks of March," which means we still have 6 more days to wait until they end up being made into liars.
Click to expand...
Click to collapse
hahaha LMAO
I want the update for bug fixes and application loading speed improvements..
Honestly don't care about copy/paste..
Hopefully it comes soon.
it would suck for the HTC 7 Pro on sprint to be released on March 20th and leave the rest of us stuck without the update.
TOA Duck said:
hahaha LMAO
Click to expand...
Click to collapse
LMAO what?
Vintage144 said:
You guys need to all calm down ! Unless you can post (from a certified Microsoft site) that they have said the update is on so and so date ,then just chill, this reminds me of the oil situation in the US with speculators , the more intense the debate the higher the prices get and of course none of them have a clue whats really going on !
The update will come , does it not perform well without it , copy/paste is that the biggest complaint ? have it on my iphone and have never used it , custom ringtones, if your on this forum , obviously you know (or should know) how to create custom ringtones by now!
This forum gives you all the information needed for any number of phones and disciplines , read /learn and move on!
Click to expand...
Click to collapse
LMAO X2
Finally told us someone what we need :-D
And if we do not feel that we have this "need" than what?
You will come over and bomb aour country?
Still nothing here with Focus on At&t as of 10:17am EST
Using the HTC Euro update in the dev forum, gold card installed to O2 HD7 in UK, and first impressions are there are slight improvements overall, few extra animations and email flagging (unless i messed that before), copy & paste works well, haven't noticed that apps load any quicker.
More an overall polish than anything revolutionary - that'll come october!
Microsoft, if they're smart, should be aware of the March 8 rumour, and should publicly address it. "not true", "sort of true", "we're not sure". Even a "we're not sure when" would satisfy people, like myself. It at least would show they've got their finger on the pulse and have half a clue of what's going on.
And just like above, I want it for performance upgrades, I couldn't care less about copy/paste.
FishFaceMcGee said:
LMAO what?
Click to expand...
Click to collapse
LMAO about your statement about them lieing
again
the red prt in the quote
Okay now tell me if this is a lie:
"I will be home by 5." You leave work at the same time you normally do but there is an accident on your regular route. You get home at 5:27. Do you consider yourself a liar? Probably not.
Let us not get on Holy. A big problem I have with humanity on the net is we are all overly critical towards others because we are just a screen name.
Apple claimed there was no Death Grip and in order to throw smoke and mirrors at the loyal customers they announced at the beginning of July 2010 that they would be shipping white iPhone 4s at the end of July. Now that is a bold-faced lie. And even bolder since it happened during a damage-control P.R. spectacle.
So they said they would have an update in February and it is March. Your phone is not unuseable no matter what picture you try to paint. We sometimes get places late. We sometimes finish our work late.
STS (stop the stupidity)
nicksti said:
Okay now tell me if this is a lie:
"I will be home by 5." You leave work at the same time you normally do but there is an accident on your regular route. You get home at 5:27. Do you consider yourself a liar? Probably not.
Click to expand...
Click to collapse
Oh gosh...did MS have a road accident?
I just had a live chat with their "customer service". This is the familiar realization that there will not be updates released for Bell customers. Read below...
A chat representative will be with you in about 0 minute(s). Thank you for waiting.
Chat representative Claire has joined the session and is ready to help. To start, please provide your name and home phone number.
You: Hi Claire
Claire: Hello, thanks for visiting bell.ca. How can I help you today?
You: I was wondering if you knew when the NoDo update for windows phone 7 is being released from Bell?
You: Just cause Microsoft released it weeks ago
Claire: Sure, I will help you with that.
Claire: Are you an existing Bell Mobility customer?
You: Yes, I have an LG Quantum, my wife has an iPhone, we have Bell TV, home phone, and two other cell lines
Claire: Thank you for being a loyal customer to Bell. Kindly stay online while I transfer this chat to our support queue, would request your patience if the chat remains in the queue for a few minutes in case the support reps are busy helping other customers. We thank you for your patience.
You: No problem!
Please wait. We are transferring you to the specialist best suited to help you.
Welcome to bell.ca! You are chatting with Marlena. To assist you, may I please have your name and mobile phone number with area code?
Marlena: Hello and welcome to Bell Mobility's chat service. How can I help you today?
you: Hi there, I was wondering if you knew when the NoDo update was being released for Windows Phone 7?
Marlena: For more information concerning software updates for your device, please visit this link: Software updates for your handset.
Marlena: Is there anything else I can help you with today?
you: My phone (LG Quantum) isn't listed in the link you gave me
you: LG C900 to be exact I think
Marlena: Did you check your phone under tools to see if there is an update available?
you: And it's not an over-the-air update, windows phone 7 updates through Zune desktop PC software
you: Yes I checked that. I know Microsoft released the NoDo update to the carriers, and that now the carriers are holding up the release of it
Marlena: Well if the phone shows there is no updates that means there is none available at this time.
you: ...ok yes I am aware of that. I'm wondering if you know -when- it will be available
Marlena: No I'm sorry we don't have that info.
you: hang on a second please...
you: Please navigate to this link: http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
you: Under "Bell" is says "delivering update"
you: Someone must know, a manager or engineer?
Marlena: Please check your phone for any updates that may come in the future, this info is not provided to us or managers any sooner than it is to you.
Marlena: Is there anything else I can help you with today?
you: I don't understand, how can Bell not know what is going on with its own company?
Marlena: I'm afraid I have nothing new to add to what was already said, the info that you are looking for is not available at this time.
you: Ok who in your company would be aware of the updates?
you: SOMEONE has to know
you: Corporate office?
Marlena: As previously mentioned this info is not provided to us or managers any sooner than it is to you.
you: Thank you, but I asked that SOMEONE at Bell must know. There has to be some person who is aware of windows phone 7 updates
you: Another amazing experience with Bell. Thanks
(long pause)
Marlena: Thank you for chatting with me. Please click the "Close" button on the top right of the chat window to tell me how I did today. Enjoy your day!
Marlena: Bye.
Your chat representative has ended the chat session. We thank you for using this service and we hope to have answered all your questions.
*********************************************
If I was the CEO of this company and saw this I would be appalled. My goodness they're so helpful and so nice.
So if anyone is familiar with Bell and how they handle things, you can see the writing on the wall. Not gonna happen. And don't expect Mango either.
If it says "Delivering Update" then its in Microsoft's hands, not Bell.
Just click on the update option in phone settings in Zune and then turn off Wifi. You'll get the update.
They are contractually obligated to allow the update since they skipped Pre-Nodo, FYI. The timeframe is up to Microsoft at this point.
Umm... I think the original post is an over-reaction, and the subject line is misleading.
Here are a couple of posts from Mobile Syrup, showing that Bell is delivering the update to the LG Quantum and HD7:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
http://mobilesyrup.com/2011/04/01/bell-htc-hd7-receives-windows-phone-7-nodo-update/
If you followed the whole initial delivery system fiasco, the MS delivery schedule update, and looked at the document provided by MS, you would know that:
The updates for a given provider are pushed out over several weeks. Your device may not be on the list to be notified yet.
MS controls the device-specific delivery schedule and updates are pushed from MS servers. Bell isn't going to be able to tell you when your particular update will arrive (though she could have provided the range of dates).
All devices will eventually get the update.
There is no call to claim that users should not expect the Nodo update if they are on Bell (or any other provider showing "Delivering update" as the status on the MS page). The tech support person told you "Please check your phone for any updates that may come in the future, this info is not provided to us or managers any sooner than it is to you." That is because the update is pushed directly from MS servers once Bell signs off on it. MS knows when your device will get the update in the next few weeks... Bell does not.
If you don't want to wait, use one of the Zune disconnect NIC tricks to get your update now (there are quite a few sets of instructions floating around here, and you don't even have to modify anything on your device other than whether wifi is on).
thesecondsfade said:
Just click on the update option in phone settings in Zune and then turn off Wifi. You'll get the update.
They are contractually obligated to allow the update since they skipped Pre-Nodo, FYI. The timeframe is up to Microsoft at this point.
Click to expand...
Click to collapse
I actually got the pre-NoDo. But my phone didn't notify me, Zune did when I connected.
And I know about the wifi trick, but I'm hesitant to do that in case I miss some handset-specific updates or what have you. You just never know.
VelJharig said:
Umm... I think the original post is an over-reaction, and the subject line is misleading.
Click to expand...
Click to collapse
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
If you have dealt with Bell for as long as you have, and with their ExpressVu portion as well, then you should have also learnt a very long time ago that these reps, and nearly anyone you speak to in any of their stores or kiosks, are clueless on anything other than what current promotion they are pushing, as they read that from a cue card.
For example, I went into the Bell store here on launch day for WP7.... they had no effing clue what I was talking about. Hadn't even HEARD of Windows Phone 7. So should I assume that Bell won't be selling any Windows Phones? Or should I realize that these people (as in store salesmen and generic help-line staff) are at the bottom of the totem pole, and don't really know much beyond the bare minimum?
I recieved my pre-NoDo notification for my Optimus Quantum on my phone, fyi. I think you are jumping the gun; I bet you could call that same person the day after Bell releases the NoDo update, and you would get the EXACT same response.
She said that she gets this information at the same time as you do. Why keep harrassing the person?
the92playboy said:
If you have dealt with Bell for as long as you have, and with their ExpressVu portion as well, then you should have also learnt a very long time ago that these reps, and nearly anyone you speak to in any of their stores or kiosks, are clueless on anything other than what current promotion they are pushing, as they read that from a cue card.
For example, I went into the Bell store here on launch day for WP7.... they had no effing clue what I was talking about. Hadn't even HEARD of Windows Phone 7. So should I assume that Bell won't be selling any Windows Phones? Or should I realize that these people (as in store salesmen and generic help-line staff) are at the bottom of the totem pole, and don't really know much beyond the bare minimum?
I recieved my pre-NoDo notification for my Optimus Quantum on my phone, fyi. I think you are jumping the gun; I bet you could call that same person the day after Bell releases the NoDo update, and you would get the EXACT same response.
Click to expand...
Click to collapse
Good points.
I still believe 100% that Bell will not be releasing any updates, but you do make good points here.
sure haven't said:
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
Click to expand...
Click to collapse
I don't understand. You just claimed in the previous post you got pre-nodo. Am I correct in assuming you are just hung up on the fact that your phone isn't notifying you about an update, instead of you having to do it yourself by running zune?
sure haven't said:
I disagree. In the links you posted I'm not sure where they got those images from, but Bell has definitely not released NoDo.
I've dealt with this company for years, I know them like John McClane knows the Grubers. Bell will not be releasing any updates. While I sure hope I'm wrong, but I'd put money on it and write it on a stone tablet. Ain't no one getting updates the official way.
Click to expand...
Click to collapse
MS Worldwide update schedule:
http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
From the commenter that provided the pictures in this link:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
"When I got the notification for an update yesterday morning I did not have to do anything special. Just came up on my phone while connected to Zune.
Both checkboxes in Settings/PhoneUpdate have been checked and, as it happens, my WIFI was off. Message just popped up on the phone.
First install froze on step 6. It asked for a phone to be connected to the PC. It already was. After a 10 min wait I just unplugged the phone restarted Zune and everything went smooth.
Works well, Copy and Paste are simple and intuitive. Market place is definitely more responsive. Other than that the phone OS seams very similar in speed/performance. Can vouch for any overall OS speed boosts like other have noticed. My biggest complaint is that camera settings are not saved and this is still true with NoDo. But this is primarily a phone after all"
--Posted by Sasha | March 30, 2011, 11:16 am
That sounds to me like Bell has authorized Nodo device updates as of at least the 30th, and that updates are going out through official channels. It doesn't get delivered through Zune to a carrier device (without hacking or interfering with Zune) unless the carrier has signed off on the update.
When we have personal testimony from Bell customers that they are receiving the Nodo update (with photographic evidence), and that corresponds with the MS statement that they are delivering the update to Bell customers (over 2-3 weeks)... explain to me again why we should believe you?
Your assurance based on random internet authority that Bell is not going to provide the Nodo update is not compelling. All you are doing is spreading FUD unnecessarily.
VelJharig said:
MS Worldwide update schedule:
http://www.microsoft.com/windowsphone/en-us/features/update-schedule-world.aspx
From the commenter that provided the pictures in this link:
http://mobilesyrup.com/2011/03/29/wp7-nodo-upgrade-now-available-on-the-bell-lg-optimus-quantum/
"When I got the notification for an update yesterday morning I did not have to do anything special. Just came up on my phone while connected to Zune.
Both checkboxes in Settings/PhoneUpdate have been checked and, as it happens, my WIFI was off. Message just popped up on the phone.
First install froze on step 6. It asked for a phone to be connected to the PC. It already was. After a 10 min wait I just unplugged the phone restarted Zune and everything went smooth.
Works well, Copy and Paste are simple and intuitive. Market place is definitely more responsive. Other than that the phone OS seams very similar in speed/performance. Can vouch for any overall OS speed boosts like other have noticed. My biggest complaint is that camera settings are not saved and this is still true with NoDo. But this is primarily a phone after all"
--Posted by Sasha | March 30, 2011, 11:16 am
That sounds to me like Bell has authorized Nodo device updates as of at least the 30th, and that updates are going out through official channels. It doesn't get delivered through Zune to a carrier device (without hacking or interfering with Zune) unless the carrier has signed off on the update.
When we have personal testimony from Bell customers that they are receiving the Nodo update (with photographic evidence), and that corresponds with the MS statement that they are delivering the update to Bell customers (over 2-3 weeks)... explain to me again why we should believe you?
Your assurance based on random internet authority that Bell is not going to provide the Nodo update is not compelling. All you are doing is spreading FUD unnecessarily.
Click to expand...
Click to collapse
That lovely mobile syrup link contains two random pictures, and then you repost something from the comments section to counter my position? I don't know that person, neither do you, and it's in no way an official response from Bell.
You know, I'm sorry, I wasn't aware you had a single piece of anecdotal evidence. You're right, I must already have the update.
I never said I had the authority, I just said don't expect it. I'm not.
So Vodafone and 3 have released a branded 1.28 update...T-mobile refuse to even acknowledge it exists (even though 1.29 is out now for unbranded). I have asked everywhere and met a total wall of silence regarding updates from t-mobile.
So my plan now is to ask every branded t-mobile uk customer to tweet t-mobile's support asking for ANY information regarding updates to our bug ridden HOX. The standard reply is 'we don't get told until it is released'. That is not good enough we wont need to ask when it is released, I don't believe in this day and age someone internally can't at least let us know if anything is in test...
There are people who haven't had updates for their phones that were released months ago. I don't want to let t-mobile off the hook and do the same to us..
Tweet and let them know your feelings on this...
@TMobileUKhelp
TMobile HTC One X firmware update.
Very disapointed with Tmobile. I've just twitted them re the updates and I'm hoping for a reply.
jm1286 said:
Very disapointed with Tmobile. I've just twitted them re the updates and I'm hoping for a reply.
Click to expand...
Click to collapse
I can tell you the reply:
"We cannot give you any details until the update is rolled out"
Boooooo!!
I dont care if they are not updating to it, i would just like to know that!
Susan: Hi there, my name is Susan. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?
Mark: Hello do you know if T-Mobile plan to release the 1.28 software update for the HTC One X?
Susan: Hi Mark
Susan: Please bear with me while I check that information for you
Mark: ok thank you
Susan: At the moment we haven't planned yet for the same.
Susan: However I'll forward your request on my behalf.
Mark: ok onto who?
Facebook reply
Hi, I posted on t-mobile uk Facebook first about the 1.28 update and this was the reply I got "Hello Gary. I have heard nothing about the 1.28; nothing at all. If we get any information on this, it will be getting posted out. Thank you. David, T-Mobile Facebook Team"
Then asked about the 1.29 about an hour later and this was the reply I got "Hello Gary. At present, we do not know and there are occasions where we don't receive details regarding some updates until they have been released on the network. Thank you. David, T-Mobile Facebook Team."
So not helpful information from the Facebook side of things and I just sent HTC a message asking if they know, so far no reply but will let you know if anything comes of it.
Creyni said:
Hi, I posted on t-mobile uk Facebook first about the 1.28 update and this was the reply I got "Hello Gary. I have heard nothing about the 1.28; nothing at all. If we get any information on this, it will be getting posted out. Thank you. David, T-Mobile Facebook Team"
Then asked about the 1.29 about an hour later and this was the reply I got "Hello Gary. At present, we do not know and there are occasions where we don't receive details regarding some updates until they have been released on the network. Thank you. David, T-Mobile Facebook Team."
So not helpful information from the Facebook side of things and I just sent HTC a message asking if they know, so far no reply but will let you know if anything comes of it.
Click to expand...
Click to collapse
All HTC will say is it depends on the networks testing policies.
I do think HTC should make all networks carrying there phone upgrade within x amount of weeks.
Okay well I also tweeted t-mobile as you suggested will see if what I get as a reply, more than like nothing of any help.
Creyni said:
Okay well I also tweeted t-mobile as you suggested will see if what I get as a reply, more than like nothing of any help.
Click to expand...
Click to collapse
Thing to do it email them, use the contact us section and just say you wish they could give more news.
Cheers guys. they have chosen to totally ignore my tweet first thing this morning. Like you say even a 'no we are not testing it' would at least be something..
I will keep going with this until they cut me off
oxfordmark said:
Thing to do it email them, use the contact us section and just say you wish they could give more news.
Click to expand...
Click to collapse
Cheers will do so
oxfordmark said:
Thing to do it email them, use the contact us section and just say you wish they could give more news.
Click to expand...
Click to collapse
Will be doing that (over and over) as well. lol
Guys. I work for T-Mobile and can tell you that updates are low priority with all that's going on. People are not talking to each other. Even our mce toolbox is way behind on updates. All focus seems to be on 4g and stream lining staff in all departments. The same goes for orange
Sent from my HTC One X using Tapatalk 2
n1kon said:
Guys. I work for T-Mobile and can tell you that updates are low priority with all that's going on. People are not talking to each other. Even our mce toolbox is way behind on updates. All focus seems to be on 4g and stream lining staff in all departments. The same goes for orange
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
If true, that's poor. Business must go on as usual despite "changes" to an organisation.
O2 just rumoured to be releasing update in about a week. so that will just leave orange and t-mobile customers with bug ridden handsets....
Think there is a lesson here...I hope you still have some customers when you get round to releasing 4G (capped speeds anybody)...
Looks like rooting the way to go...
scointer said:
O2 just rumoured to be releasing update in about a week. so that will just leave orange and t-mobile customers with bug ridden handsets....
Think there is a lesson here...I hope you still have some customers when you get round to releasing 4G (capped speeds anybody)...
Looks like rooting the way to go...
Click to expand...
Click to collapse
Rooting has and will always be the way to go when you get a handset from a network. If the phone works as in calls text and web, well all services that we pay for then things like battery life ect are not a priority. Not to the networks anyway.
Sent from my HTC One X using Tapatalk 2
n1kon said:
Rooting has and will always be the way to go when you get a handset from a network. If the phone works as in calls text and web, well all services that we pay for then things like battery life ect are not a priority. Not to the networks anyway.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
When will total debranding happen?
Sent from my HTC One X using XDA
scointer said:
So Vodafone and 3 have released a branded 1.28 update...T-mobile refuse to even acknowledge it exists (even though 1.29 is out now for unbranded). I have asked everywhere and met a total wall of silence regarding updates from t-mobile.
So my plan now is to ask every branded t-mobile uk customer to tweet t-mobile's support asking for ANY information regarding updates to our bug ridden HOX. The standard reply is 'we don't get told until it is released'. That is not good enough we wont need to ask when it is released, I don't believe in this day and age someone internally can't at least let us know if anything is in test...
There are people who haven't had updates for their phones that were released months ago. I don't want to let t-mobile off the hook and do the same to us..
Tweet and let them know your feelings on this...
@TMobileUKhelp
Click to expand...
Click to collapse
Hey, i dont know if youve still got this problem but ive recently (10days ago) purchased the HTC one X on a Tmobile UK contract and i have the 1.28 update. all i done was turned phone on, put my wifi on and a meesage popped up for the update. If you havent already, maybe you should try that. best of luck anyways, just bumped into this post whilst looking for the 1.29 update.
did you buy it from T-mobile shop or elsewhere?
aadil_d said:
Hey, i dont know if youve still got this problem but ive recently (10days ago) purchased the HTC one X on a Tmobile UK contract and i have the 1.28 update. all i done was turned phone on, put my wifi on and a meesage popped up for the update. If you havent already, maybe you should try that. best of luck anyways, just bumped into this post whilst looking for the 1.29 update.
Click to expand...
Click to collapse
You are running an unbranded handset with a TM sim...
Sent from my HTC One X using XDA
I had a reply from customer services... They do not have a clue!
They suggested I contact HTC...
Sent from my HTC One X using XDA
I'm a Rogers customer and I've had my Lumia since release.
Holy crap today I installed the new update and waddayouknow. Purple hue when set to low brightness is fixed.
Only took them 5 months.
Too bad my iPhone 5 is coming tomorrow.
I really wanted to stay with WP but after they screwed us on WP8 just 2 months after I bought the 900, I'm out..
Still love this Lumia though. Maybe iOS will piss me off enough to switch back in a month.
Love having work buying my devices...
dfkd said:
I'm a Rogers customer and I've had my Lumia since release.
Holy crap today I installed the new update and waddayouknow. Purple hue when set to low brightness is fixed.
Only took them 5 months.
Too bad my iPhone 5 is coming tomorrow.
I really wanted to stay with WP but after they screwed us on WP8 just 2 months after I bought the 900, I'm out..
Still love this Lumia though. Maybe iOS will piss me off enough to switch back in a month.
Love having work buying my devices...
Click to expand...
Click to collapse
Yea.. I got the update from Rogers yesterday (Wed), but I couldn't find that much difference from the one I 'forced' using Nokia's Care Suite a month or so ago. Apparently tho, it looks like the firmware # went from 12222 to 12224... Must be something in there somewhere...
drtolson said:
Yea.. I got the update from Rogers yesterday (Wed), but I couldn't find that much difference from the one I 'forced' using Nokia's Care Suite a month or so ago. Apparently tho, it looks like the firmware # went from 12222 to 12224... Must be something in there somewhere...
Click to expand...
Click to collapse
Man I have given up... Didn't even notice that a fix was available that long ago.