Develop Bugs

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
Sent from my PC36100 using XDA Premium App

ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App

well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
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nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
Click to expand...
Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
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ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
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[Q] Quick Question about Rooted Phone at Sprint

I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.

thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
There are quite a few threads about brick restores...might want to look them up...but if you can get to recovery most problems will be solved. I would confirm brick before panic...I mean it will all good intentions.

thistimearound said:
I'm 100% positive I just bricked my phone. I was not thinking last night and pulled the battery while flashing a radio update. I know that I've got a literal brick on my hands but I had a couple quick questions:
Can Sprint tell that my phone is rooted at all if I take the SD card out when I bring it in?
Is there are actual solution to this problem that involves NOT taking my phone to Sprint?
I'm prepared for ****ty answers, but I've got high hopes that I'll just eat the insurance cost and get a new one.
Click to expand...
Click to collapse
Did something like that to my captivate on at&t and all I did was take it in and told them that when I woke up there was a black screen and I couldn't do anything, and I just acted really stupid and told them that I had no idea what happened to it. Play real stupid and it might work or idk, see they can jtag that device
Sent from my SGH-T959V using xda premium

I appreciate it. As for the brick restore methods, unless there's one for a "completely dead, USB doesn't recognize it, and LED doesn't turn on" brick, then I'm just wasting time. I looked at most of them, and they all require the phone to actually do something... which mine will not.

Damn, sorry to hear that. Yeah if its not doing ANYTHING I would just bring it in an claim insurance on it, tell them you have no clue what happened, just woke up and it was like that (like someone else said to do). Good luck. I'll keep my fingers crossed for you.
Sent from my PC36100 using XDA App

It could be if your lucky you might have just fried your battery somehow maybe and I mean MAYBE you still get lucky and that's all it is assuming you haven't tried switching batteries yet lol if that's not it, sorry for your bad luck. I'm pullin for ya man
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I wouldn't worry about it. If the phone won't turn on and you take it in & just play dumb, they'll give you a replacement. You won't have to pay the deductible. You lost whatever data you didn't have backed up, but other than that you don't have much to worry about.
There's no coming back from pulling the battery during a radio update, and I doubt Sprint will make it difficult for you. If they do happen to tell you that you have to pay the deductible, argue against it or take it to a different store. Most likely they'll just file a claim and get you a new (or refurbished) phone within a day or two.
Good luck!
Sent from my PC36100 using Tapatalk

I went to my Sprint store the other day. They said they don't care if it's rooted or not. Just bring it in and they will look at it. They said usually they can fix most problems.

Just to update you folks that may have also been interested:
I went in and played stupid. I also pulled my SD Card so they couldn't use that against me. This was the dumbest thing I've ever done to brick my phone, but it looks like all is well. As of today they said they've already ordered me a free replacement due in on Monday. Apparently it won't even cost $100 due to having TEP. I'm not sure that I believe that, but that's what the guy said on the phone. If anyone is interested I can update this once I know more.

Sprint openly supports rooting.. Idk if anyone else knows that.. After the new policy kicked in, they might as well just say that seeing as how the TCs are required to work on rooted devices. If they can't fix them, its a DHRP. that's the word on the street anyway
Sent from my nocturnally stocked EVO using xda premium

That's good to know. I took my phone in 2 or 3 weeks after the Gingerbread update and all the tech did was ask if it was rooted. Someone looked at it the day before and and I had just unrooted it about an hour before that. Someone else was telling the tech to look for the s-on/s-off. I really don't think the tech cared. Glad they might have changed.

Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......

HipKat said:
Yet my friend Rachel, who is a tech at the local store confirms yet again that they are NOT authorized to work on Rooted phones......
Click to expand...
Click to collapse
Well that's funny seeing as how I am a TC for a corp. Store in Texas. Hmm... Seems like we're getting two different stories from the same company... Our superiors within our region have confirmed what I have said verbatim. We are required to work on them if they are rooted. If we can not fix the device we must replace it.
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Best bet is to fully unroot just to be on the safe side. Then whether or not techs are authorized to work on the phone is moot.

Confirmed by three stores in Connecticut, 2 corp stores, 1 authorized reseller/repair store.. That they do not support rooted phones.. Had to unroot to get my replacement phone when the USB started only partial charging and was clearly a hardware defect and had nothing to do with software.. They opened it confirmed so physical damage after I brought it back unrooted.

Didn't mean to abandon this post guys. I just simply forgot about it. Sprint replaced my phone free of charge since I truly did fry it. They couldn't recover anything and I didn't leave the SD card in for them to check.
Best bet: unroot if it works at all or brick the **** out of it. Also note I had TEP. So, that's important. All in all I think Sprint is still a bit douche on the root business, but they handled this situation relatively easy and painless.

[Q] How do I short circuit my E4GT? (serious)

Long story short, I flashed a boatloader for the european version of the phone and my phone is bricked.
I want to know how to short circuit my phone without making it look intentional. I am not insured but I do have warrenty, if I short circuit the phone, will they be able to fix it in the sprint store? I am really hoping they don't. I just want a new phone. I was told that I was have to pay a $35 fee to get the phone fixed, what do you guys think? BEst way to short circuit this phone? (Not with water please)
UPDATE:
So my cuz and I went to the sprint store and his friend saw the phone and the first thing he asked if it was rooted, I said yeah. He couldn't fix it, but said he will take care of it when exchanging it and since I didn't have insurance, I had to pay the $35 warranty exchange. Furthermore, I added the insurance with the exhange, I am picking up the exchanged phone tomorrow because it had to be ordered.
Thanks a lot guys for the help.

This is why im glad i have insurance if i brick it its at the bottom of a lake. What warranty. As he said even download mode warns you of the possible warranty voiding. Least expensive option now is probably repair.

Besides the things I'd like to say about this situation, I'll say something else. It won't go into download mode? You could try getting a USB jig and see if that will force it into download mode. I'm holding back the temptation to say something really smartass. This was a very expensive lesson, huh? Sending it in to unbrick it, if all else fails, is your last resort. With a $500 phone, you can't afford NOT to get insurance for it?! Even if you had insurance, you wouldn't get a brand new phone.
I'm not trying to be a ****, so don't take it that way.

im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question

newalker, would sprint be able to tell that the phone is rooted if i shorted out to the point that it wont turn on? was thinking about using a 9 volt battery to do so.

sabatheman said:
im referring to the 1 year warrenty that comes with the phone, it protections against defections in the phone. If I short circuit it, it will be defected... no more useless comments please, don't remind me of what I already know; I know that I should have gotten the insurance, enough said about that.
Would really appreciate it if someone could actually answer my question
Click to expand...
Click to collapse
If you fry the usb port theyll blame it on you using an aftermarket charger since your stock one is fine. You probably wont be lucky enough to even keep them from checking the rom status. You have a phone capable of being repaired by samsung soon you may have nothing.
The warranty covering defects was voided by a custom rom. The reason they wont honor it after rooting or custom rom is things such as overclocking. Many things can be done via software that would normally be replaced as defective.
If you cant make it so they never find out then all warrantys are null and void period. Truth and fact.

how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>

sabatheman said:
how do I get this 35 dollar exchange done sir? How can I get the 35 dollar exchange w/o them finding out I rooted the phone? :/ been such a stressful week, been bricked for a week. What's the BEST thing I can do right now in my situation?>
Click to expand...
Click to collapse
If you haven't read these two threads, I'd suggest doing so. Neither thread has lead to a solution yet (other than getting the phone replaced).
help - I did something bad
I screwed up / Installing ICS for international SGS2
Good luck...

I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium

#1 --- Avoid Flashing Cooked ROMS on your phone...live with stock!!! I do and havn't had any problems at all..
Seems like there are more people complaining about all theses cooked ROMS and how they either work perfectly...or suck some way or another or have tons of glichs.
#2 --- Always, and I mean Always get $8 insurance on a Smartphone, in the long run this will save your ass...big time...
#3 --- People look at the 2 year contact price of the phone...not the really price of the phone (which is $549 I believe) and thats what gets them in trouble...ahhh my phones only $200 or less, I dont need insurance...yet if you break your phone you have a POS brick weight...that will now cost you over $500 to replace...or you could pay $8 a month and if something goes wrong, The Sprint Repair Center will fix it free...or replace it with a refurb unit....Even if you make a claim due to water damage or something, its still cheaper than the $500+ dollars you will have to fork out...

JohnCorleone said:
I will leave this here as well. This is the SGS2 i9100 USB driver. It is a rar file. You will need to extract it and install. See if Odin will recognize the phone after installing. Please report back....
http://db.tt/g8hP2llV
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Your one smart guy John. You have helped me a several times with some responses to my questions and I really appreciate it. If your idea works you’ll make a quite a few people happy on here. Seen a handful of these issues with people flashing the Int versions. If this doesn’t work I would use the 9V battery idea and run it across the board.

sabatheman said:
If I short circuit it, it will be defected...
Click to expand...
Click to collapse
edit,... not worth the time
This is why you READ, and READ some more!!!

I dare you to bring it to my store. Nothing gets passed a well trained tech. Your best bet is to go to an advanced exchange only store, the reps are not trained like the techs. Pay the 35 and call it a day. As for the microwave comment, solder points get a white residue on them after being microwaved, to a trained tech it looks like corrosion.
Sent from my SPH-D710 using XDA App

Sorry, not to be n [email protected]@hole here, because what happened to you really sucks, but if you screwed up your phone by doing something dangerous without doing proper research (ie: try to flash something designed for the European Galaxy S2 onto an Epic touch), why should Sprint eat the cost and give you a replacement phone? I mean you are basically asking for a way to cheat Sprint.
Something to consider. I really do feel for you and hope somehow someone comes up with a fix.

the best easy to do what ur asking and not get caught would be to take a fully charged 18v battery from a drill, 2 wires either stripped on both end or to make it easier put alligator crimps.on each end and hook the battery to the terminals on back of phone where battery usually touches and then hit the power button on your phone. it will leave no trace and even if it does get powered up its well enough outside the read parameters to where nobody can catch it. ive seen this done already to atleast 7 or 8 phones. have fun
Sent from my SPH-D710 using xda premium

Pay to get it jtaged i don't know how many people have done this we are not illiterate? On topic leave it a a hit place my fiance forgot her phone in the car when it was hot really hot and it messed up.
Sent from my SPH-D710 using Tapatalk

So sprint covers rooted phones but doesn't cover physically damaged phones......try telling the truth and not being an idiot and listening to almost anyone else here. 9v battery? Really?
Sent from my PG86100 using xda premium

TheShackSpecialist said:
9v battery? Really?
Click to expand...
Click to collapse
wrong radio shack, 18 volt
Sent from my SPH-D710 using xda premium

Aren't you able to add insurance on your phone at any time??
Sent from my SPH-D710 using xda premium

Yes you can but it would look suspicious if the phone needed work shortly after the insurance kicked in.

I think I got screwed by Sprint, need advice

Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.

Wow what a douche. Yeah go to another store not filled with douches

Sprint should still repair rooted phones. It's their policy.
Sent from my PC36100 using xda app-developers app

The charging port is a known issue with the OG I had mine replaced and it was fully rooted, if you have a copy of the contract take it to the store and ask for the manager, or you could try another store
Sent from my PC36100 using Tapatalk 2

I'd first try another Sprint store. Similar situation with me about having a rooted phone. I tried a different store and still no luck, so instead I returned the phone back to the stock ROM including the Spring Boot Animation and Stock HTC Evo 4G Splash Screen. After doing so, I tried again a week later and got it replaced. :good::laugh:
Good luck dude.:highfive:

fro453 said:
Friday night the charging port on my Evo decided to break. By break, I mean the OEM charger wont charge it, and the charger comes out really easily. Thankfully, I have a spare charger that works with it. So today I took it to a Sprint store and since I have full coverage they said they will fix it in about an hour. I come back to the store and I'm greeted with a contract and my phone (I was told I would be getting a replacement after the diagnosis but okay) and the contract stated that there was no physical damage and the charging port was fixed with solder. I signed and went on my merry way. I get home and went to see if it works, and they did absolutely nothing. I wasn't going to let this go so I called the store and demanded to know what was going on. The tech told me that; a). my phone is rooted. b). the screen has liquid damage (for the record I can't see anything) c). they can't replace it because of liquid damage and root.. I asked why I was lied to and told it was fixed. He said some bull**** answer to which I replied, "I SIGNED a contract and was told nothing was wrong, and that the phone was fixed" he hardly said a word. Here are my questions for you.
Will I be able to take it to a different store without issue? Is there a safe way to unroot? Don't want to risk bricking it. Is there anything else I can do? Thanks.
Click to expand...
Click to collapse
You said you signed a contract,what was it for?Did you read it?I believe its some kind of release,releasing sprint from having to fix your phone,because it was modded,which breaks the warranty and any kind of tech support for the phone.You signed it now,so they dont have to help you.Thats why they lied to you in the store,they didnt want any problems in front of the other customers.

I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app

Even if that is the case, would I be able to go to a different store without an issue?
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fro453 said:
I only read the part on the side near where it said it was fixed. It went along the lines of "There was no psychical damage found, the port has been fixed with solder" etc. Honestly I don't think I screwed myself by signing it but I don't know.
Sent from my PC36100 using xda app-developers app
Click to expand...
Click to collapse
You could always go back and ask for a copy of what you signed, or at least inquire as to what exactly it was you signed. Never hurts to ask. If they give you any crap, ask for the store manager and explain things to him/her, but keep your cool and don't act like an a$$.
Sent using my HTC EVO 4G and a magic wand

I would definitely try another store.

I had a 4G issue on in insured phone and unrooted it. Even though it worked out in the long run I was annoyed that I waited an hour to have the privilege to have a person open my phone to say ah yeah we can fix that and then required me to wait another 1 hour for another person to say ah yeah we do not fix 4G here even though the manager told me that they did. I called customer service during the 2nd hour and did not even know which sprint store was the repair facility and had no idea about the store that I was in untill I gave them the store number. They sent out my phone, I came back 3 days later and @2:00 per instructions, waited and then was told to wait some more since they were not sure if it was in or not.
Anyway I can understand a water issue but this idea that you have insurance and that they may or may not help and the stroke around is lame. They do not seem to have any issues collecting the money. It is also lame that they pull any policy issues since your contract is the back of your signed receipt and that does not include any of these contractual details.

[Q] Nexus 7 Hardbrick! QHSUSB

First off my device is unlocked and rooted but that is it and I did that weeks and weeks ago when the latest android patch came out.
It has been working fine but I had a sleep over with the kids last weekend and they like to play with it as usual. After they left, hours later I noticed the device showing the google start screen like it was stuck there. I tried to get it into the boot loader or recovery and nothing. Now it appears dead, no lights, etc.
I tried charging and tried using the volume and power thing, etc to no avail. When connected to the pc I am gettng the dreaded QHSUSB_Dload thing.
#First question is there a fix for this? I have searched every where and have yet to find anything substancial other than the volume thing which is not working.
# second question is can I rma this or will it not be accepted due to it being rooted? There is no way I can bring it back to stock without accessing the bootloader.
#last question - If I cannot rms it can I take it apart and do something to repair it or is there anything I can do?
Thanks guys. This really sucks. i have never had an issue up until now and this thing is totally stock besides being rooted and unlocked.

Have you tried this: http://forum.xda-developers.com/showthread.php?t=2381582

That will not work with a hard brick. I cannot get into bootloader or adb.
Sent from my Nexus 4 using xda app-developers app

Bump
Do you guys think I can do an RMA?
Sent from my Nexus 4 using xda app-developers app

Thanks for the outpouring of support here. :banghead:
I think it is clear I'm screwed.
Pretty unbelievable as I'm all stock except for recovery.
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
Bump
Do you guys think I can do an RMA?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'd try to send it back for repair. What do you have to lose?

What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app

Richieboy67 said:
What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I understand that, but right now you have a $200 paper weight. So why not gamble on the s/h for the rma?

I think you are misunderstanding what I am saying.
Google basically makes you pay for a replacement. Upon inspection they refund the money. If they do not refund the money then I am out the full cost.
I could find that reasonable if I was playing around or something but I have kept my devices all stock ever since the latest version came out except for unlocking and rooting.
I guess the other option would be to find someone to do a jtag repair and I could only find one guy and I don't think he touches Nexus 7s. Not sure though but waiting for him to reply. This sucks! My device was perfect and I loved it.Great battery, no touch screen issues. Not a single issue and then all of a sudden this. i really cannot understand what caused it.
Thanks for the reply. I really figured there would be others this happened too but everyone gets Hard Brick mixed up with soft brick and every hard brick post I read is not a hard brick. Hard Brick = F#cked :crying:

I gotcha. I thought you paid to send it back & then you had the option to pay to fix it if it wasn't covered by warranty.

That could be through Asus directly but not sure.
I think though if they go to repair it they will see the unlocked boot loader. That voids the warranty
Sent from my Nexus 4 using xda app-developers app

If it was mine I would take the back cover off and unplug the battery and let it sit for ~5 min. If there is a physical reset plug then push that in a couple times.

dkryder said:
If it was mine I would take the back cover off and unplug the battery and let it sit for ~5 min. If there is a physical reset plug then push that in a couple times.
Click to expand...
Click to collapse
Yeah, if you know an RMA is a very very very poor shot / don't want to try it. I guess a tear down is your second best bet.
You should check out Adam Outler's tear down videos if you feel you might be able to take this on. I'll link Outler's videos below. They MAY help you in deciding if you want to go through with it (and what you may expect to see).
http://www.youtube.com/watch?v=RMzi4K_PwPs (Transplant Nexus 7 Boards)
http://www.youtube.com/watch?v=QOFpY1nXFew (Nexus 7 Unboxed the XDA way)

Thanks guys.
I finally got an email back from those guys that do Jtag repairs and he said it was a hardware issue but I am not sure if he understood my issue.
I do not think taking it apart and unplugging the battery will work here if the bootloader is corrupt. I am going to try to let the battery go completely dead though and then try to do the volume/power key thing to see if there is any chance.
I do not know much about this but what I read is that if the bootloader is stopped somehow while loading it can become corrupt in some cases and you cannot do anything without it and there is a device specific key involved. That is why only someone with some specific software can fix it. I thought this key as called Jtag but again, I do not know much about this. The Jtag guy said it was hardware.
Man, I have an Hp touchpad that I got years ago. I installed Android on it years ago and have it overclocked it to over 1700mhz and that thing is still going strong. The kids even dropped it and it has a crack in the screen and it still will not die. Here I have a Nexus only a few months old fully stock except for root and unlock and it is dead. Kills me especially after the way I always stand up for the Nexus line. Still loving my Nexus 4 though and it is well over a year old. Oh well, if that one goes like this one I am jumping off a high bridge. :laugh:

Richieboy67 said:
What I have to lose is money. If I RMA it is possible for Google to keep the payment and I'm not about to buy another unit because one fails through nothing I did.
Sent from my Nexus 4 using xda app-developers app
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I am confused as to why you are so sure what is wrong with it, how do you know the bootloader is corrupt if you claim no wrong doing. Also technically speaking you did do something to begin with, you knew full well that you would be voiding the warranty by rooting and installing a custom recovery. More than likely if kids messing with it actually did end up with it how it is now they probably accepted an OTA and it corrupted the boot, on the LG G2 they have figured out how to delete the FOTA information that it continuously tries to boot from and return normal boot sequence.
But I reiterate you cannot blame this on anyone but yourself right now, being angry with ASUS or the kids will do you no good. You knowingly voided your warranty now it is time to put your nose down and see if you can fix it, there are a lot of resources here to do such.

whoamanwtf said:
I am confused as to why you are so sure what is wrong with it, how do you know the bootloader is corrupt if you claim no wrong doing. Also technically speaking you did do something to begin with, you knew full well that you would be voiding the warranty by rooting and installing a custom recovery. More than likely if kids messing with it actually did end up with it how it is now they probably accepted an OTA and it corrupted the boot, on the LG G2 they have figured out how to delete the FOTA information that it continuously tries to boot from and return normal boot sequence.
But I reiterate you cannot blame this on anyone but yourself right now, being angry with ASUS or the kids will do you no good. You knowingly voided your warranty now it is time to put your nose down and see if you can fix it, there are a lot of resources here to do such.
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First off, I am not sure what is wrong with it which is why I am posting here. I stated numerous times that I do not know much about this.
And yes, I know this that rooting and unlocking voids the warranty. I also know that it is my fault for doing it but I have been doing it for around 3 years now and have used various roms and kernals in the paqs and have never had an issue. Perhaps it is a hardware issue. I just do not think this issue was caused by me.
In terms of the kids playing with the device. They play games, things like that. The desktop is locked and they have no access to settings or anything. When I said messing with it I just meant playing games though sometimes they open new games and leave the old ones running. I do not know how that would cause this.
There was no ota or update.
I am not sure what you are saying about LG.
And again, I am not angry with Google or Asus. My point was that this issue was most likely not caused due to rooting or unlocking and an ota would not cause a dhsusb issue even if it did go bad.Lets try to remember that nearly everyone here roots, unlockes and installs roms, etc. I have done so as well but not on this device. This one I wanted to keep pretty much vanilla but I wanted to be able to use Titanium back up, etc. And also, I rooted and unlocked months ago when I first got the device and had to root again when the latest version came out which was awhile ago.
In terms of fixing I have not found a solution for this. I do not know if it is a hardware issue or a software issue. That is why I am posting here. I am looking for some information from people who know this stuff. I know nothing but what I have read and so far I have read many different things. I am here to learn.

OK so here is what I meant with the G2..
I had a stock/rooted/TWRP G2 and half asleep accepted an OTA Update, when it does this it downloads the update into a partition that the device checks before booting. Because I had the custom recovery obviously the update failed but it left that code in the boot partition that would now allow me to even get into download mode. See this post here for how it was fixed http://forum.xda-developers.com/showthread.php?t=2582142
I am not sure if this would be the same problem or how to go about fixing it because of the device difference, but maybe it could help? I didn't mean to come off as a ****, just far too many people like to get into their devices and void the warranty then blame everyone else.
It is really not difficult to pull the back cover off and unplug the battery, I suggest doing this it could very well help just be careful not to crack the back while pulling it off, a credit card/ID and a butter knife should do the trick without leaving marks.

No worries. I appreciate the help.
I agree with you totally.
Sent from my Nexus 4 using xda app-developers app