but only because ive ordered another one from three with all you can eat data.
Cracking phone. Came from GS2 as well and I prefer the GN.
Its a bit of a mixed bag. The camera / GPU isnt as good but the overall feel and speed of the thing more than makes up for it.
Note on the battery that it initially sucked. But after bedding in for a couple of days it was soooo much better. On par if not better than stock GS2.
I signed up for the panther 31 play from orange initially and didnt realise just how much data I would use. I found myself using the phone ALOT more than my gs2 just to browse the net (previously on t-mobile with 3gb data).
Never had the volume bug either but then i tend to leave mine on silent and just use vibrate.
Thanks for this. Really needed to hear something positive as I've been trying to decide if to cancel my order or not. It's good to see people still enjoying the phone.
Gonna keep my order intact, keep my fingers crossed and pray for the best. Hope it all works out.
return
Just a heads up phones 4 u dont do refunds they only exchange if the product is faulty the why i took mine back was because the lack of flash on there website in the phone specs it sez it has flash so thats the only way u can return the phone good luck
dman2266 said:
Just a heads up phones 4 u dont do refunds they only exchange if the product is faulty the why i took mine back was because the lack of flash on there website in the phone specs it sez it has flash so thats the only way u can return the phone good luck
Click to expand...
Click to collapse
actually Phones4u are required by law to give you a refund if your handset is defective, as per the Sale of Goods Act 1979
regardless of what policy they have in store, your statutory rights preclude any store policy.
edit: To make it clear - Phones4u are breaking UK trading law by refusing to give customers a refund if their item is defective
defective
yh thats if the phones defective they do a like for like swap but hes returning it because he has found a better deal if he states that they wont expect its in the policy they do exchange within 28 days. no 14 day returns look at your contract or phones 4 u policy
oscillik said:
actually Phones4u are required by law to give you a refund if your handset is defective, as per the Sale of Goods Act 1979
regardless of what policy they have in store, your statutory rights preclude any store policy.
edit: To make it clear - Phones4u are breaking UK trading law by refusing to give customers a refund if their item is defective
Click to expand...
Click to collapse
Hi, does that still stand even if the phone is on upgrade, can you cancel the upgrade if phone is faulty or does that only apply If you buy it without contract?
Sent from my Galaxy Nexus using xda premium
dman2266 said:
yh thats if the phones defective they do a like for like swap but hes returning it because he has found a better deal if he states that they wont expect its in the policy they do exchange within 28 days. no 14 day returns look at your contract or phones 4 u policy
Click to expand...
Click to collapse
if the original poster bought the phone online, under the Distance Selling Regulations he is entitled to change his mind within 7 days from the day after he received it. He may be subject to a re-stocking charge, and would have to pay for the postage to send the item back, but he is entitled to get a refund if it was bought online or over the phone.
jadaress1 said:
Hi, does that still stand even if the phone is on upgrade, can you cancel the upgrade if phone is faulty or does that only apply If you buy it without contract?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
You get a 14 day cooling off period usually on contracts. Unless you bought it on Three, they say that as soon as the phone is turned on then you cant cancel etc
jadaress1 said:
Hi, does that still stand even if the phone is on upgrade, can you cancel the upgrade if phone is faulty or does that only apply If you buy it without contract?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I am unsure of the rights here...I'm pretty sure that it would not apply if you got the handset via an upgrade on your existing contract.
This is why I ditched contract phones years ago - they really do not benefit the customer at all.
right
i think you right on the online or over the phone but if you buy in store thats what they state i have a friend who works for them. The reason they took mine back and cancled the contract was because the lack of falsh the ad states it but i dont work so they g=had to take it back because i was mis sold
---------- Post added at 12:51 AM ---------- Previous post was at 12:49 AM ----------
same as phones 4 u if brought in store also mine was an upgrade
oscillik said:
actually Phones4u are required by law to give you a refund if your handset is defective, as per the Sale of Goods Act 1979
regardless of what policy they have in store, your statutory rights preclude any store policy.
edit: To make it clear - Phones4u are breaking UK trading law by refusing to give customers a refund if their item is defective
Click to expand...
Click to collapse
They are also required by law to accept refunds if the phone was sold on the internet, over the phone, etc. as long as the refund is requested within 7 days (i believe)
taken from there website
Pay Monthly Phones, Broadband Dongles and SIM Only Contracts
Phones4u does not operate a 14 day return period on Pay Monthly Contracts. Contract handsets, however, may be returned within 14 days of the date of sale if the network coverage is considered to be poor at the customers contractual address and no alternative network agreement can be established. Cancellation is subject to network provider approval.
dman2266 said:
i think you right on the online or over the phone but if you buy in store thats what they state i have a friend who works for them. The reason they took mine back and cancled the contract was because the lack of falsh the ad states it but i dont work so they g=had to take it back because i was mis sold
---------- Post added at 12:51 AM ---------- Previous post was at 12:49 AM ----------
same as phones 4 u if brought in store also mine was an upgrade
Click to expand...
Click to collapse
If you bought a SIM-free handset or a PAYG handset, you are entitled to a full refund under the Sale of Goods Act. If you had the handset in conjunction with a contract, then that's where your statutory rights start to disintegrate. You may be entitled to a replacement handset, or a different handset of the equivalent value. But a faulty handset would not get you out of the contract.
FISKER_Q said:
They are also required by law to accept refunds if the phone was sold on the internet, over the phone, etc. as long as the refund is requested within 7 days (i believe)
Click to expand...
Click to collapse
already mentioned that here mate
but the why to get out of the contract with a faulty handset is to say about it not having flash thats how i got out of mine!! good luck
This is all true. O2 are the only company that will offer a refund within the first 14 days (that I've found) even if you just change your mind and have been using the phone. You only pay for the minutes, texts and data you've used in that period.
Pretty awesome if you ask me! I'm keeping my eye on this volume issue as it's happening quite often here, may have to replace the screen on the old HD2 and go back to the ole faithful.
i'll be citing the sale of goods act to them tomorrow if they don't immediately accept there is a fault and offer me a refund.
http://whatconsumer.co.uk/how-do-you-measure-quality/
I'll let you know how I get on.
dman2266 said:
but the why to get out of the contract with a faulty handset is to say about it not having flash thats how i got out of mine!! good luck
Click to expand...
Click to collapse
Would that only apply if bought over the internet as it only says about the flash on their website, can I still state what's on the website even though I bought in store?
Sent from my Galaxy Nexus using xda premium
jadaress1 said:
Would that only apply if bought over the internet as it only says about the flash on their website, can I still state what's on the website even though I bought in store?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
yes you can - the website is still classed as an advertisement.
oscillik said:
yes you can - the website is still classed as an advertisement.
Click to expand...
Click to collapse
Oh ok thanks, phones4u are a nightmare when you need to return something.
Sent from my Galaxy Nexus using xda premium
jadaress1 said:
Oh ok thanks, phones4u are a nightmare when you need to return something.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
just make sure you understand your statutory rights (i would link you to the Which Magazine article that lays it out better, but their site doesn't seem to be working properly right now) and make it clear to them that their advertisement on their website stated that the phone had Flash on it, and it doesn't - as a consequence, you were mis-sold the item under the advertised impression that the phone was Flash capable.
Related
does it makes a difference? because i paid $700 , its still the same hardware right.
Standard. They almost always replace with refurbished units.
Yeah it will just be refurbished. Just like at some point someone will send theirs in and get your phone that u sent in just that fixed up
Sent from my Galaxy Nexus using XDA App
Sounds like you are getting a refurbished device. Typically they were owned by another customer at one time and returned. Verizon usually makes sure it works okay then sends it out as a refurbish. They are pretty much as good as a new one, for the most part, more or less, kind of okay, etc.
Sent from my Galaxy Nexus using xda premium
flameinthefire said:
does it makes a difference? because i paid $700 , its still the same hardware right.
Click to expand...
Click to collapse
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
Click to expand...
Click to collapse
that actually makes me feel better thanks......
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
Seems like a raw deal - pay for a new phone, it has a defect, take it back, get a used phone as a replacement
irishrally said:
If you are still within the return period then try to return it for a new one. Otherwise, I wouldn't worry about it too much - the refurb phones most likely go through even more stringent quality inspection than the off the line production phones.
Click to expand...
Click to collapse
Edit: yeah, now that you mention it, the refurbished phone might actually have better quality...
Has anyone seen John Connor?
i had mine replaced recently and received a brand new one. granted, this happened about a week after i bought the phone("misplaced it - idiot"). it is surprising that they are sending out refurbs already though....
I would not accept refurbished. Demand a new unit its your right
Sent from my Galaxy Nexus using xda premium
i just hope it doesnt have any issues
hopefully the hardware buttons are not locked and it doesnt have android os eating battery issue or any other issue
I typically prefer refurbished devices (of anything, not just phones) You are basically getting a device that spent a few days with a quality control inspector who pointed out flaws that were later fixed.
I'm not on Verizon, but if there is a limited time to return the phone, and you are still within that time period, demand a new one.
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
Go to a Verizon. They replaced mine in store with a brand be one
Sent from my Galaxy Nexus using XDA App
When I got a replacement I received a new retail unit with all the included accessories in retail packaging.
Sent from my Galaxy Nexus using XDA App
flameinthefire said:
this is the issue with my phone ... and im not the only one.
http://androidforums.com/samsung-galaxy-nexus/448875-galaxy-nexus-clicking-noise-2.html#post3732578
Click to expand...
Click to collapse
and this is my problem: http://forum.xda-developers.com/showthread.php?t=1418556
i called again and asked if it was refurbished they said no its "certified" which means that some costumer returned the phone because he or she didn't want it any longer. its not rebuilt. i don't know what to make of this i guess i will find out tomorrow
PhilDX said:
i paid full price ($649 US) for my GNEX and had an issue with the screen. i took it back to Verizon and requested an exchange for a new one. the tech i spoke with was very nice but was dragging his feet. i reminded him (respectfully) that if he declined the exchange, i would simply return it (still in the initial return period), pay the restocking fee and then buy a new one. i spent the last 4 months dealing with problems on the Bionic and wasn't about to let Verizon screw me again. he agreed to exchange it for a new one at that point. of course, another option would have been to simply drive to a different store and try again.
if you purchased your phone from Verizon, i think you have an extended holiday period until 15 january to return/exchange it. i wouldn't accept a refurb within the first week since you paid full price.
Click to expand...
Click to collapse
heres the thing i purchased the phone from radioshack and this is my second device first one had rebooting issue and this one has clicking sound so i dont think they will give me another one so i told verizon that and they agreed to send me a phone but its "certified" w.e that means so lets see how this works out i will get it tomorrow i hope nothing is wrong with it
I bought a galaxy nexus for expansys usa, the phone is working well and is in perfect condition but 4 days after i got it i saw that it has a crack in the inside of the screen, top left corner
I think that is a product defect and not a damaged that i did, because everything else is in perfect condition, the outside of the screen is not damaged.
Now expanxys is telling me that I am in my own, that i have to deal directly with Samsung the manufacturer.
I feel cheated i thought i had 15 days to return a product that has a clear defect.
Beware they will sold you a broken product and will not accept a return
OP, did you use American Express?
AMEX will refund you the money IF the the online retailer will not accept a return.
AMEX will also give you accidental 90 day warranty damage (if you really need to use that excuse).
That's the risk you take by buying from an online retailer instead of a brick and mortar. And it's not as big an online retailer. It's a small retailer in the overall scheme of things.
Yes i know is my fault, lesson learned, an expensive one($609), now i have to find out my options dealing with Samsung
Sent from my Transformer Prime TF201 using xda premium
Wow, this is not the kinda thing I wanted to read while waiting for Fedex to drop off my GN from Expansys. I'll have to thoroughly check out the phone as soon as I open it and make sure there's nothing wrong with it.
Good luck with getting it fixed. Hopefully Samsung will be more helpful than Expansys.
That crack is a known defect. Search this forum for "hairline".
I bought an n7000 gnote from them, but requested for an RMA before it even shipped to my house. I had the RMA printed and ready to go, but upon receiving the phone, the seal on the phone box was already broken. Now I was thinking it was a customs thing bc the US power supply that they included was outside of the box.
Their return policy says there's a restocking fee for any returned non-defective item that is open, so I gave them a call to inform them that the seal was already broken. The CSR told me that it shouldn't have been broken, even though it was an imported international item. So I was gonna get hit with the 10 or 15% (or whatever it was) restocking fee.
I called BS on them, so now its under investigation.
Bottom line is you deal with expansys, you do, unfortunately, take a risk.
They should exchange or refund your nexus. Even if it might be samsung's fault, it's still within expansys' 2 week window for exchange/return.
I'be bought two from Expansys (yakju) and they've been perfect (GSM). They do have a return/exchange policy. If you return, they charge a restocking fee.
Have you called them to talk it over or are you just complaining on the internet? Call, be firm but polite (i.e. don't pounce on them when they answer, demanding an exchange).
I found the tread about the hairline crack ,but it looks like Samsung has not admitted that this is a manufacturer defect so the retailers dont want to exchange the phone under manufacturer's warranty, and you are hit with,(IT IS A DAMAGE CAUSED BY THE CUSTOMER) even though is clear that so many people can not have caused the exact same damage to their phones
Sent from my Transformer Prime TF201 using xda premium
Yes i called then , and i will call then again , i let you know how it goes
Sent from my Transformer Prime TF201 using xda premium
I remember why I don't spend money with these people. Some of the worst customer service I've ever encountered. Call back and firmly force them to return it, refund your money, and choose another place that actually values your purchase.
The best way to show a company who is boss is to vote with your wallet.
I called back Expanxys USA, first the exchange department is a voice mail you can not talk to anybody there , then customer service told me that they can not do anything about my problem, that it has to be trough the exchange department email, ok i sent then another email.
After that i called Samsung and they told me that my phone was not registered and it would take 48 hrs to registered,ounce this is done i am going to send my phone to Samsung,the guy in the phone told me that if this problem is a customer damage it is not covered under warranty.
Now i am going to go with all that process, i let you know how they rule, if the problem is a manufacturer problem or not
Sent from my Transformer Prime TF201 using xda premium
forgot to tell you. the expansys returns/exchange department NEVER answers. I left 3 different messages from them, but no return calls. I suggest if you do need to contact them, email is the best way. Although it takes a rather long time for them to reply, they've replied to all of my emails so far.
wow
I'm glad I got mine thru Negri then.
A little off topic but I figured its better to post here than to start a thread. I'm planning on buying one in a few days through expansys but now im iffy. Is negri better? Where should I buy one from? Thanks ya'll
Sent from my SGH-T989 using xda premium
So far I don't see many complaints about Negri. Look for coupon though, Negri usually have some discount of their listed prices.
dnguyen1988 said:
A little off topic but I figured its better to post here than to start a thread. I'm planning on buying one in a few days through expansys but now im iffy. Is negri better? Where should I buy one from? Thanks ya'll
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
i bought my Note and my Nexus through Global Mobiles (fulfilled by Amazon) and the service was fantastic.
ended up having a problem with the Note and sending it back, no restocking fee, no problems.
rubiconjp said:
So far I don't see many complaints about Negri. Look for coupon though, Negri usually have some discount of their listed prices.
Click to expand...
Click to collapse
Thanks ill look out for some coupons.
crazy talk said:
i bought my Note and my Nexus through Global Mobiles (fulfilled by Amazon) and the service was fantastic.
ended up having a problem with the Note and sending it back, no restocking fee, no problems.
Click to expand...
Click to collapse
No restocking fee is nice how much did you end up paying for the nexus?
Sent from my SGH-T989 using xda premium
YOYO41 said:
I bought a galaxy nexus for expansys usa, the phone is working well and is in perfect condition but 4 days after i got it i saw that it has a crack in the inside of the screen, top left corner
I think that is a product defect and not a damaged that i did, because everything else is in perfect condition, the outside of the screen is not damaged.
Now expanxys is telling me that I am in my own, that i have to deal directly with Samsung the manufacturer.
I feel cheated i thought i had 15 days to return a product that has a clear defect.
Beware they will sold you a broken product and will not accept a return
Click to expand...
Click to collapse
Did you use a credit card? Just dispute the charges.
---------- Post added at 09:02 PM ---------- Previous post was at 09:00 PM ----------
Do you all use credit cards? I'm going to say this again.. dispute the charges.
Also, tell Expansys that if they do not refund your money you will dispute the charges. Retailers are penalized and can even lose their ability to accept credit cards if they have too many chargebacks
Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.
It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
Sent from my SGH-T889 using Tapatalk 2
I think T-Mobile's Return Policy is 14 DAYs not 30days.
mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
Click to expand...
Click to collapse
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Click to expand...
Click to collapse
it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Click to expand...
Click to collapse
In general no but you never know it's always worth a try
Sent from my SGH-T889 using Tapatalk 2
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium
mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.
Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
Click to expand...
Click to collapse
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium
mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
samsungepicgeek said:
I am currently not eligible for an upgrade, but another person in my plan is eligible, so can I take the person in my family plan's upgrade and transfer it to mine? I remember my brother doing this for his iphone 4s :crying: ......
Also I want to order the LG Optimus G through amazon wireless, if that matters.
Click to expand...
Click to collapse
Yes you can.
(How?)
samsungepicgeek said:
(How?)
Click to expand...
Click to collapse
Not sure with amazon. You might have to order the phone then switch the numbers when you have he phone in hand. I have done this numerous times at best buy. But talk to sprint and amazon to be sure.
Let me help you out since I just did this yesterday.
Go to store and upgrade users phone.
Go home
Call Sprint if thats your carrier, and tell them you want to do an ESN switch between the two lines.
Just have both dec esn's written down in advance.
Call on a phone that is NOT being switched
They will walk through the process with you. 6 minutes later
PROFIT
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
_Epic said:
IF you get the phone from Amazon, then be careful. I have heard if you switch the device to a different line they will charge you for it. Just what I have heard.
Just google'd it and got this from Amazon's website.
"I need a new phone, but my line isn't eligible for an upgrade. Another line in my family account is eligible. Can I get a new phone for my line by using the upgrade of the other line in my family account?
While carriers may offer the option to swap upgrades between different lines on the same family account, this option isn't available through AmazonWireless. Phones purchased from AmazonWireless must remain on the line upgraded for 181 days. If you move the device to an alternate line within the first 181 days, you'd be subject to additional charges by AmazonWireless of up to $250 (per phone), plus applicable taxes."
Click to expand...
Click to collapse
I figured something like that because I believe wirefly does this too. Now the OP knows
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
samsungepicgeek said:
I'm still confused on what to do ? I really don't want to pay $200 on a phone!
Sent from my SPH-D700 using xda app-developers app
Click to expand...
Click to collapse
Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
_Epic said:
Don't use Amazon or Wirefly if you don't wanna get charged a ridiculous amount.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
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I've seen people do that. Good way to get around the system. Give it a try.
Its hard to argue with that quote from Amazon's website. However, I had also wanted to do something similar by using the upgrade of a family member then activate the phone on my account. When I spoke with the Amazon Wireless rep (who seemed extremely knowledgeable), he stated without hesitation that if that was done on a Verizon or ATT account, I would in fact incur significant extra charges for the phone once the switch was made. He stated that for Sprint, however, because Amazon is paid its cut immediately by Sprint when the phone is sold and the contract renewed (and not several months down the road like on ATT and Verizon), it was no problem to use the upgrade of a family member and then activate on a different line (and not incur and additional charges). I ultimately did not end up going that route but if you really want to do it, I would just call up Amazon and ask.
---------- Post added at 09:48 PM ---------- Previous post was at 09:36 PM ----------
samsungepicgeek said:
If that's the case, then is there anyway I can do what i originally wanted to do but with Best Buy( and then by showing them the amazon price to price match)???
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Click to collapse
I looked into doing this with Best Buy about a year ago and they told me the phone would have to remain activated on the upgraded line for 24 hours and then the swap could be made. Their policy may have changed since then though so you will definitely want to ask them first before proceeding.
As far as price matching goes, I got Best Buy to price match Amazon at $99. I simply told them Amazon's price, they looked up the price on Amazon's website, asked the supervisor for permission, and price matched it. I think part of my success was that the browser they used to look up the price (which is running on the same machine as the register) is basically a text only browser (very limited capabilities) so when they pulled up the webpage, it failed to display the Amazon "out of stock" graphic/notice. If they had seen that the phone was out of stock at Amazon, I'm pretty sure they would not have price matched. I say if the first Best Buy you visit declines to price match, go to a different one until you find one that will be more accommodating to you.
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
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sharkboy0901 said:
Try seeing if Sprint will match amazons price a friend got a gs3's price matched from Sam's club
Sent from my PC36100 using xda app-developers app
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This is really hit and miss, depending on the store's current numbers, goals, management, etc. I've known corporate stores and indirect stores to honor competitor pricing; however, I've also known some of each to laugh at the thought. Check with your local store if that is the route you want to take.
Let me go ahead and bust the myth about best buy and any other store that claims you have to keep it on the line for so many hours or days. This is false information and will not screw up your account, charge you extra, or anything else. Depending on the dealer and their contract with Sprint, they are given a list of sales either weekly or monthly. When you purchase a device at a discounted price by starting or renewing a two year contract, that dealer gets paid for the price of the phone (of course, they have to purchase it from their dealer like Brightpoint first, but it is almost always volume pricing and not retail price) plus they get paid for the contract, PLUS they receive monthly residuals from Sprint as long as that contract is still in effect. So in essence, part of that $69.99 per month you're paying goes back to the dealer where you bought it. Sprint will send a list of activations to the dealer for the devices that are no longer on the lines of which they were sold. This is why dealers want you to keep them on your line for x amount of time (a full day, a full week, a month, etc) so they can get paid for the contract without having to research where the device went after it was sold and submit an appeal.
There is no penalty for using an upgrade on a different line on the account. More often than not, you will need the account holder with you, unless you do it online and have the security information. You WILL want to write down the previous ESN/MEID, as the device will HAVE to be placed on the account on the line that was eligible to upgrade in order to get the discounted price. Once the transaction is finished, the device can be removed and the old device can be reactivated by doing an ESN swap. Best Buy CAN do this, but sometimes they just won't. Nevertheless, go to a Sprint store, call Customer Care, or use Sprint.com to do the service swap to put the old equipment back on. Once it is back on, the new device will be free to activate on any line using the same method, the service swap. If the device was activated on the old line already, it will need to be reprogrammed which is very simple to do and the rep/webpage will tell you how to do it. Done, and done. Enjoy your new device.
Go with Amazonwireless or Newegg
I did it with a Motorola Photon this January. I did the following:
1) Ordered phone on Amazon
2) To activate, don't do it on Amazon's site. Go to Sprint.com
3) Go through the options to activate on there.
Never once got charged extra for it.
I just did the same thing to get the Optimus G. Wife's line was eligible....ordered phone (this time from Newegg....Amazon severely backordered). Just activated it on Sprint.com tonight
Boy do I have to say that this is one GORGEOUS device!
I thought I would add my recent experience from 11/24.
Background:
My brother is notorious at losing his phones (or jumping in pools with one), so I was nice enough to give him my upgrade last year. He went to a sprint store and they were able to accomplish the upgrade of his phone without my line incurring the premium data charge.
Recent:
My Optimus S was getting old, and with the release of the Optimus G, I really wanted it. I was waffling on doing this exact same thing and was worried about getting the premium data charge on both my wife's line AND mine, even though we were using her upgrade for my phone.
To ensure I didn't have any problems, I got online and started a chat session with a sprint rep from India or something and asked him my slew of questions, effectively having him say, directly in the chat window, that we would only be charged the premium data charge on one line, not on both. I never mentioned anything about Best Buy, only about the process and premium data on both lines. So I copied the chat and emailed it to myself, and then got a nicely formatted email from the chat system detailing everything that was said.
I must say, that was key. I went in person to Best Buy and had them do the entire process: they enabled the new phone on my wife's account, switched the new phone to my account, then switched my wife's old phone back to my account.
A few days later, I checked my Sprint bill online, and what do you know? $10 premium data on both accounts. I called in and the woman I spoke with said "No, that's not allowed. You can't do that and there's no way I can give you a credit back." That's when I flashed the emailed chat I received stating that I wouldn't be charged on both accounts.
In the end, they had to go through some back-end management interface, taking 24 hrs to do the process somewhere, and finally was able to remove the upgrade fee from the account.
So, that's what I had to go through with this. My brother went directly to the Sprint store last year and had no problem doing this. I got confirmation via chat first and then had to call in to have them fix the problem.
If you'll notice, this is my first post. I just registered to be able to help you out a bit. Hopefully it'll save you some headaches and a bunch of $$.
Good luck!
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
Yep got it like 20 min ago... I planned on sending mine back this weekend anyway
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I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
bayniner said:
I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
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That's on Target I would think.
I have not gotten this text. Did you upgrade your phone and not return the Note?
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I haven't gotten that text either.
This is from Samsung. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
http://www.samsung.com/us/note7recall/?CID=AFL-hq-mul-0813-11000562
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Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
bayniner said:
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
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I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
Spike96 said:
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
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I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
http://www.theverge.com/circuitbrea...ung-galaxy-note-7-update-shut-down-inoperable
bayniner said:
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
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Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
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teegunn said:
Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
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IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
Yes they will kill it and charge full retail and continue to charge for monthly access. Anyone looking to buy a bridge?
Spike96 said:
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
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I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
emmittobie said:
I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
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OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
I guess it's a good thing I keep a spare phone in my glove box. We will see what happens on the 19th.
Spike96 said:
OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
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Sounds reasonable. Will probably send it back to them this week. Thanks for the advice.
I just got a fireproof box and letter by mail from Verizon saying to return by Note 7 in 5 days or I would be charged full price. It's official, Verizon is killing the phone for good.
I never upgraded, I never contacted Verizon for a fireproof box.
I just disabled OTAs and went on with my life.
Trust me, everyone is getting a fireproof box soon. Just wait a week.
Going back to my cracked S4 for now. Gonna wait it out until the S8.
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
Woofa59 said:
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
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No. Verizon already refunded all of our payments for the Note 7. This makes all of our Note 7's effectively their property.
If we want to keep our Note 7's, and make it our property again, we may do so... But the refund will be taken away.
For example, why would Verizon refund a Note 7 that was lost? They won't, and will charge that person the full price of the phone.
Verizon didn't have to refund all of our Note 7's upfront. None of the other carriers did. But, since they did, they have the right to recharge us if they don't get the phones back.
You may have "searched and searched" but we are in a very unique situation with our phone manufacturer and our carrier. I highly doubt that any carrier has ever before fully refunded a recalled phone upfront. The carriers are not required to do that, and Verizon was being nice by doing so.