Develop Bugs

sprint 4g out of service

people need help, cant connect to 4g net when in 4g area ,turn it on and its start scanning, then connect to sprint, than scanning again. call to sprint customer service they say "we are out of 4g service" . have evo, anybody now what is it

I did not call sprint, but 4G has been practically non existent in Los Angeles for a few days at least. Places where I had consistent 4G don't come up as 4G anymore. I asked my friend with an EVO - he said the same thing.

no different here
I officially declare shenanigans! No 4g service here in Cincy. Called sprint a couple days ago about the issues with mms and haven't had 4g since. Updated 12/15 and lost the mms. The funny thing is I was told by numerous sprint "techs" to hard reset. This didn't work. Called back tonight got mms kicking full force but still no answer for 4g. I was referred to repair center.
Great phone. The network is questionable!
Update: unofficial from sprint is that it appears to be a common problem with the phone. Had mine at the shop yesterday and new phone is on the way.

its look like everybody have 4g except us, my doesnt work in chicago,los angeles, kansas city, portland nowhere

4g working fine here in OC. Connected to Kansas on speedtest and got 5218kbs down and 1006up

Works in Houston.

It appears that it is a phone issue more so than a network issue according to intermittent reports on forums and what I was fed at the sprint store. The evos are apparently on backorder for replacement devices.

Mine went south too and everything I can find looks like its working (mac, keys, etc) and I can connect to clearwire-wmx.net realm. I spoke with four or five Sprint techs today and they were all at a loss. It seems to have happened shortly after I upgraded to the newest OTA.

It took mine nearly three weeks after recent OTA but I constantly had intermittent signal loss of the 4g service for no apprentices reason. I can't say this enough. Great phone! Questionable carrier. This actually couldn't have come at a better time for me since I am just getting ready for my virgin root voyage.

Very bad signal

Is there anyway for me to boost my signal? I use to get around 3 or 4 bar's at my house, but after the hurricane i only get 1 and my phone is always roaming now. I called up sprint like 24 times and they just say there is nothing wrong with their towers and say they'll send someone out to look at them. Yet i'm still only getting one bar and roaming.
So does anyone know what i should do? I'm about to leave sprint and it's a shame as i've been with them for years.
I updated my prl and raidos etc to the latest and still didn't help.

If u have high speed internet at ur house u can get an air rave from Sprint. It will pretty much put a tower in your house
Sent From My Pocket

Well, finally after calling up sprint like 45 times over the past 3 weeks. I got someone who told me that there seems to be a nation wide problem with roaming and bad signals and the ticket is still open even though they kept telling me that it was closed and it was fixed. He offered me one of them airaves, but since i normally have a great signal at my house i said it was alright for now and i'll wait to see what happens after the outage is fixed. This one lady was pissing me off i almost left sprint luckly i asked to talk to her manager.

You might take your phone in to have the radio checked too just to make sure its not your phone. Have them run post on it and that will tell then if it is your radio going out or if in fact its the network. If your phone is rooted it will still read, so they can't say no. its in policy that they have to work on rooted phones and if they can't fix it, they have to order you another one.
Sent from my PC36100 using xda premium

Have you tried updating your PRL and Profile it might help a little. It does for me while I'm at work

wimax no longer working

so here's the deal, I've been using blazer 4.0 and everything is great. I have always had wimax and so these last two days I've been tethering my phone to my ps3 (battlefield 3) and so today all of a sudden it doesn't work anymore. I called Sprint and no help, back to stock nothing, rooted again and tried this http://forum.xda-developers.com/showthread.php?t=1447615 but no luck. I changed the "realm" to clearwire and my 4g connected but obviously took me to a clearwire page that asked me to purchase a plan. I've used 8gb this month and I know for a fact my 4g radio works...any ideas ? please guys just try and help.

I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.

yeah I have no idea what the hell
laufine said:
I have the same issue today. Phone runs stock rom, no root no tether. And today I can't pick up any 4G signal. Don't know the reason.
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Maybe theres an outage? Where are you guys?

I'm in West Covina CA but no it can't be an outage because my brothers ns4g connects fine
Sent from my SPH-D710 using XDA

I though I was the only one with this issue. Charlotte, NC here

I know this is going to sound backwards, but I live in Long Beach, CA and I couldn't get anything but 4G service, my 3G was always on 1x and terribly slow. That has been since Monday, then yesterday evening updated my PRL and both went back to normal or I got my 3G back. But 4G was the only thing that was working.....
I'm also running Phantom 4.0 btw

West of texas 4g is working and been working fine
Sent from my SPH-D710 using xda premium

This maybe a long shot but there was a lot of solar activity that was messing around with electronics. It could be possible that the radios on our phones are more susceptible to this introduction of noise then others. If the phone isn't behaving better today or tomorrow then the problem is likely something else.

My 4G connectivity has been coming in fine until it became non existent since yesterday. Not really sure why, but doing a bunch of resets doesn't help for me as well. The 4G indicator comes on, but no signal bars appear. Hmmm...
Oh, and I'm in Ontario, CA. SoCal tower down perhaps?
Sent from my SPH-D710 using XDA

We were in a major solar storm yesterday, it may have had an effect on the towers and/or some of our phones. Try updating prl and profile, see if that works. I'm in Seattle and no problem here but I just got my E4GT so I was flashing and checking out different roms all day.
Sent from my SPH-D710 using xda premium

Thanks guys, even if the solar storm interupted my connection then why do it connect to clearwire? It has to be Sprint and I'm not paying for them to check out my phone when clearly they're the ones controlling it
Sent from my SPH-D710 using XDA

OMG i just started a thread about this.... I thought i was the only one. My gf with an OG Epic connects fine.....my 4g stopped connecting about yesterday...
Forgot to mention I also have a verizon 4g aircard from work and it was working beautifully today with no slow downs or problems

Follow-up from my initial response...
I called Sprint tech support and they had me do the basic pull the battery, reset the phone exercises, but nothing worked. They told me that there was no outage in my area (SoCal) so they escalated me to the 4G team (Tier 2 support).
After about an hour of going through the same exercises, the tech support person opened up a ticket and mentioned that he's been noticing a lot of complaints today of the same issue. He also mentioned something about "dual mode services" not provisioning. Not really sure what that meant, but he told me that he doesn't think it's a hardware issue, but a Sprint side issue which he thinks should be resolved in the next day or two. Regardless, he created a ticket anyway to take with me to the Sprint store if I decide to get it checked out sooner than later.
I guess I'll wait a day (or two) to see if it resolves itself. I'll follow-up with another post if anything tangible happens within this time.

The dual mode comment might refer to the fact that our phones are dual mode-wimax and LTE, from what I understand sprint is going LTE around June or July. Or at least that's what the manager of the store I bought my E4GT at said.
Sent from my SPH-D710 using xda premium

I live in the Hacienda Heights CA, and work at La Punte, city of Industry. I called sprint today, tried to update my prl and profile, but it still doesn't work. Maybe I can wait the sun storm pass out.

Ok ok, here's what happened. This problem started Thursday morning and so after doing the battery pull and blah blah blah I finally went to a Sprint store early Friday morning. While waiting for a tech I notice two e4gt on display so like anyone would went over and tested 4g on them, nothing...tried the og epic and without a problem it connected. I told the tech and he pulled out his e4gt and same thing...nothing so I called tech support today and told them and they startdd a ticket saying they would have a tech check it out...i later called and the tech said "oh there's an outage in your area" but I don't know because Sprint employees aren't always very consistent. I think it might have to do with our dual band but I did ##data# and changed the realm to clearwire.wmx.net and connected to 4g like nothing but when i set it to sprintpcs.com it disconnects so I am beyond confused
Sent from my SPH-D710 using XDA

Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
Sent from my SPH-D710 using XDA

I live in SE TX near Galveston island but im on mainland. I have 4G where I live even though it's not included in the coverage map. I usually get 1 bar inside my house and it works fairly well. Occassionally my 4G will not connect no matter what I do. It goes out for several hours and will start connecting again by early morning. It has done this several times but I really can't complain because according to Sprint, WiMax isn't supposed to be available in my city. But anyways this seems to be caused by either maintanance/upgrades or possibly cloud coverage/solar interference. It always works again after a few hours of downtime. This is my experience.

hypershark said:
Update:
As of this AM, my 4G is still toast. However, on my way from Ontario, CA to LAX, my phone locked into a 4G signal around the Downey area (105 fwy). I figure this issue isn't due to my phone crapping out on me. So I placed another call into tech support and they just confirmed with me that the towers around my area are down and they apparently have engineers working on getting them back up. ETA for a fix is 6PM tomorrow. 3/11.
I guess I'll have to wait and see...
Sent from my SPH-D710 using XDA
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I'm in San Bernardino about 20 minutes from you. My 4g has been completely gone for the last 2 days as well. At my house near Cal State, it's been perfect since June 4, 2010 (original evo release date) and only now has it ever gone out like this. Very frustrating as I rely on it a lot since the 3g at my house is virtually non-existent. Shoot me a PM if you get a signal or hear anything from sprint. Thanks.

Sprint Voice Issues in the RDU area

I was wondering if anyone else had similar issues like this in the RDU area.
When I go to make a call, whether it be to another mobile phone, or a landline phone that has caller waiting. I get a busy signal. This happens on Sprint networks and roaming networks. I can resolve the issue by either powering the phone off and turning the phone back on, or by putting the phone in airplane mode and then turning airplane mode off again.
Has anyone else run into this issue in the RDU area? Specifically near Apex, Cary, and Raleigh? Or is this issue specific to me? The issue persists between wipes, and flashes of the OTA files, so I am pretty sure it isn't a phone problem anymore.

It's network side.
I've been seeing a lot of service issues across NC in the systems, it's not just the RDU area. Winston and Charlotte markets are encountering this also.
I actually think that Sprint's either tweaking the towers or implementing Network Vision. When the tower closest to my store went down, it was hell. It just came back up the first of this week, but we've noticed that 3G is blazing fast now.

Sunsparc said:
It's network side.
I've been seeing a lot of service issues across NC in the systems, it's not just the RDU area. Winston and Charlotte markets are encountering this also.
I actually think that Sprint's either tweaking the towers or implementing Network Vision. When the tower closest to my store went down, it was hell. It just came back up the first of this week, but we've noticed that 3G is blazing fast now.
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I really hope this is the case. I live close to Garner and the signal in and around southeast Wake County is almost unbearable. I have been tempted to look at other carriers, but I am giving Sprint a little more time, hoping they will come around. I travel all across NC for work too, and it seems like it has gotten much worse over the last 2-3 months.

Sunsparc said:
It's network side.
I've been seeing a lot of service issues across NC in the systems, it's not just the RDU area. Winston and Charlotte markets are encountering this also.
I actually think that Sprint's either tweaking the towers or implementing Network Vision. When the tower closest to my store went down, it was hell. It just came back up the first of this week, but we've noticed that 3G is blazing fast now.
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I noticed i could only get 1x when i was on that side of town the other day Sunsparc. I actually saw this happen about a month or two around the tower thats by Harris Teeter and the Ymca. Hopefully they're updating all the salisbury towers.

I hope they get it worked out. The last week or so I've had more 1x signals than I've ever seen in places around Winston that are normally strong 3g areas. I was also surprised when I was in Raleigh last week that there was no 4g around the downtown area and the 3g was crap as well.

stonesaber said:
I hope they get it worked out. The last week or so I've had more 1x signals than I've ever seen in places around Winston that are normally strong 3g areas. I was also surprised when I was in Raleigh last week that there was no 4g around the downtown area and the 3g was crap as well.
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Absolutely......I cent even use the 4g here in Raleigh.........it won't stay connected. I'm in the heart of Cary right now and I am fluctuating back and forth between one and two bars. Unreal
Sent from my SPH-D710 using Tapatalk 2

I just want to bump this and say this is STILL happening.
Called them up today and they said the only issue that they have been informed of is EVDO data issues.
So, I am stuck, because it is happening between wipes, Sprint says there isn't a problem, and I am not sure what else is going on.
Anyone have any other ideas?

GH0 said:
I just want to bump this and say this is STILL happening.
Called them up today and they said the only issue that they have been informed of is EVDO data issues.
So, I am stuck, because it is happening between wipes, Sprint says there isn't a problem, and I am not sure what else is going on.
Anyone have any other ideas?
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Customer Care is going to tell you it's a device issue to get you off the phone. Go to your nearest repair location and ask them to put in a CTMS ticket for your phone. They should already be doing this for anyone complaining of signal issues where the device is found to not be at fault.

Sunsparc said:
Customer Care is going to tell you it's a device issue to get you off the phone. Go to your nearest repair location and ask them to put in a CTMS ticket for your phone. They should already be doing this for anyone complaining of signal issues where the device is found to not be at fault.
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Yeah, so I attempted to do that today.
Went to the store, and they immediately told me that there was a tower outage, and they wouldn't pull my phone back and do any form of diagnostics. So, what I did was call up customer service, then explain to them what was going on and ask them to speak to a tech at the store.
After a while, they told me there were two tower outages, that were blocking 14% and 90% of calls, and then gave me the phone back and was told that the ETR was over the next two days.
To be honest, the techs there are not always the friendliest, especially the older one that works in the cary location, I have had the pleasure of dealing with him multiple times. Generally why I like to call more often than not.
As far as the CTMS ticket goes, is there any information that I should give them? I was given an ETR for one of the two towers that was told to me to be having issues.
Not sure if you can check, but they said Tower Number: RA74XC340 was experiencing issues.

Is this still a problem for anyone else? I have been having this issue happen continually.

Rooting issue or just coincidence?

Hey guys, I just a sprint gnex phone a few weeks back and ran the GNex toolkit v9.1 to unlock and root it this past saturday so I could use a hotspot app for my tablet.
I don't know if this is just a bad coincidence or if I did something wrong..I'm not new to roms and have modded my previous phone (evo 4g) about 50 times, but here's what's happening.
Prior to this weekend I had full signal/bars..Now I can barely get 2..It's mostly sitting at 1 bar and sometimes drops the connection entirely. At the same time, every txt msg I send comes back with an error stating it did not send, however...It does actually go through, twice even. This happens with every text to every person.
I didn't put a rom on it, and I didn't even install clockwork mod...I simply just unlocked the bootloader and rooted it. I did setup google voice afterwards. I can't see how doing this would cause these kind of issues and I haven't called Sprint yet as I absolutely despise their customer service..I'd rather get feedback here first.
The coincidence that I'm referring to is that I'm in Austin, Tx and they're in the process of spinning up 4g LTE towers right now..If by chance they started upgrading my tower this weekend (yesterday & today) then I could definitely see these issues...I walked down about 2 blocks where I do get a full 4g signal, but my txting still had the same issue.
Any ideas or thoughts about my problems?

On one hand, I would tell you that rooting doesn't cause that.
On the other hand, you used a toolkit, so who knows what you ended up doing.

If you haven't changed anything as far as ROMs or mods, then I would suspect you're right about something with the network. The only other thing I can think of would be hardware problems of some kind. That seems a lot less likely though. Sprint does supposedly keep a list of networks that are being worked on. You could check in with them and see if the one in your area is being upgraded.
Sent from my Galaxy Nexus using xda premium

Pierceye said:
If you haven't changed anything as far as ROMs or mods, then I would suspect you're right about something with the network. The only other thing I can think of would be hardware problems of some kind. That seems a lot less likely though. Sprint does supposedly keep a list of networks that are being worked on. You could check in with them and see if the one in your area is being upgraded.
Sent from my Galaxy Nexus using xda premium
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I do know they are upgrading the towers in my zip code to LTE 4G..I'll give em' a call tomorrow and see what they say.
This was the toolkit that I used.
http://forum.xda-developers.com/showthread.php?t=1995688

happened to me.
Reboot your phone and go to about and sprint system update.
update profile.
Idk why but its sometimes happens for no reason.
Make sure you have good connection first.(go outside)
If that doesnt work update prl to make the network find the closet tower to you.

robogoflow said:
happened to me.
Reboot your phone and go to about and sprint system update.
update profile.
Idk why but its sometimes happens for no reason.
Make sure you have good connection first.(go outside)
If that doesnt work update prl to make the network find the closet tower to you.
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Click to collapse
I was trying that repeatedly hoping it would fix it..but it doesn't.
On another note, today when I woke up and rebooted the phone I had full bars on 4G signal..Thought life was good and then about 5 mins later it was back to 1 bar 3G. That's the first time I've seen a 4G signal here in my apartment so I'm hoping it really is just the towers in my neighborhood being converted to 4G right now.
I've rebooted my phone 3 times now and the same occurrence happens..Full signal with 4G for a few mins, and then it drops to 1 bar 3G..Have updated my profile and PRL and tried airplane mode..Only way to get that 4G signal back is to reboot the phone..Won't stay on 4G though.