Develop Bugs

Camera Glass

So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.

Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
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Click to collapse
They have to replace it if it's within 30 days. Go replace it no way you can fix that.

So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)

well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee

I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?

As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.

I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.

Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
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Interesting... Got a link?

I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.

That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.

Broken screen/digitizer

I unfortunately dropped my Desire this morning and managed to break the glass/digitizer.
Can anyone recommend a repairer preferably in the north East, UK.
I have seen replacement digitizers already fitted into the front housing for £19.99 on a well known auction site.
Looking at videos on how to replace the digitizer it doesn't look too difficult just looks intricate and unsure if i should have a go at replacing or just take it to a local repairer.
What's everyone's opinions?
Thanks

In the past I've found buying the digitizer and then getting a shop to fit it best for me
Sent from my HTC Desire using xda premium

i did it last week, not bad for a copy digitizer.
little fiddly but if u take your time and be careful, you should be fine
there is a photo show on youtube somewhere, gives u a better breakdown.
ayu452.blogspot.com/2011/11/htc-desireg7-screen-replacement.html
found this even better than the one i saw originally...
its a video
youtube.com/watch?v=sXZqIjtFoAU&feature=related

I did exactly the same a few months ago and took the route of buying a replacement and fitting myself.
I have to be honest there were a few moments when I thought that was a mistake and I should have taken it to a shop. I found it VERY fiddly and was convinced i was going to break it, the insides are really delicate.
If you decide to do it, get as many instructions from google, youtube as you can and read/watch them all before starting. I seem to remember the ones I followed ware unclear at a certain stage. The ones from ayu452 look good tho. Have the right tools and allow plenty of time. Good Luck.

Just wondering if its worth buying this to avoid removing the digitizer from fascia?
http://www.ebay.co.uk/itm/220871890...X:IT&_trksid=p3984.m1423.l2649#ht_1674wt_1037
Whats peoples opinions on it?

Yeah may as well. Will make it easier. I may even do that just to get rid of scratches on digitizer and fascia

Ive ordered that digitizer with fascia off above auction website link
A local phone repair guy said he would fit it for £20 just gotta decide if i should let him fit it then if he messes up its his responsibility ??

That was my reason behind doing that. Still much cheaper than if you asked HTC to do it.

Digitizer arrived next day in post.
Looks good quality with black surround rather than that bronze colour. Like it
Took it to my local phone repair guy who fitted it.
Hit power button phone booted up, one BIG problem.. the digitizer wasnt working!
He checked all connections again and concluded the digitizer was DOA.
Not good and still without my phone.
Have let the phone guy order a digitizer himself as im going to have to return faulty one for refund.
Hopefully it should be sorted today.

Good luck.

New digitizer fitted and working perfect!
Credit to Paul ThePhoneGuy repairer in Durham who sorted it for me.
Just realised I need a new speaker now. It must have damaged it when it was dropped.
Thats a minor job though. Just pleased phone is working again.

Good news!

rootSU said:
Good news!
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Yeah. Just pleased to have it back working again.

Warranty Experience

New poster here and searched the threads but didn't find much relevant. Interested in knowing about anyone's experience with Samsung for the Galaxy Nexus GSM (Play Store). Mine has been horrid. My mic and ear speaker seemed to stop working. After searching found out the phone thought a headset was connected at all times. Seems like a common problem. Used an app to bypass but its annoying to turn it on and off so did a warranty return.
Sent it in the original box. When Samsung received it they said in the notes that it wasn't properly packaged. They also marked the screen and camera lens were damaged due to scratch. I knew about that. Simple keys in pocket issue but not worried about that. Normal wear and tear and my fault. Scratches are minor noticeable but zero problem.
A few days later I receive an email that they are now going to charge me about 200 to repair including the LCD. Said that the LCD had water damage. Its never been near water nor did I report or have a problem with the LCD. Called and got what I thought was their offshore support (which I had no issue with). When I said I did not feel a charge of 200 was appropriate and questioned the water damage they transferred me to the US to escalate. I had to call back a second time because the first was outside of central time hours.
Here then support rep was inflexible and almost rude. Said that they discovered water damage on the LCD. When I said the phone has never been near water, the screen worked fine, and in reported it for a microphone jack issue he said it didn't matter. They could tell it was water damaged from the type of damage (no idea how they could include this) and that Samsungs policy was they could only fix all or none. So it was $200 to fix a non broken LCD and presumably my actual problem (the headphone jack) or nothing. I said forget it, return it, and I would escalate it later. Got it back the following week. My box was gone... just returned it in the air filled packaging ,material.
Further the phone is now worse. They didn't put the screen back on well and little red tags stick out the front. Its uneven. And I found the proximity sensor is no longer working. And it doesn't always seem to charge. Has become nearly useless.
Going to call back on Monday and see what they say. Followed by a written letter then if that doesn't work may pursue legal options.
There is no visible water indicator. Nor did it ever get near water.
Thoughts? Anybody have similar stories with their galaxy nexus. Going to make me think twice about buying a phone through the play store. Already had problems with the nexus 7 but at least Google handles the returns themselves for the first 14 days.
Dave

just have them fix it and then dispute any charges. much easier that way I would think.

Maybe not the same device but here goes.
I'm in UK . My galaxy tab 10.1 had a dust particle right in the middle of the screen. To be honest it didn't look like dust but something like white/cream gel type dot. Rang Samsung they said to send it and will check it out. Next day (less than 14hrs) got a plastic bag with bubble wrap and instructions what to do.
It said DO NOT SEND CHARGERS , MEMORY CARD OR ORIGINAL PACKAGING. Although bubble wrap was bit to short I've "wrapped it" in a piece of cardboard box.
Week later device has been repaired and sent back to me (need to go to post office on Monday to collect it tho.)
Now second device was my girlfriends galaxy s 2. De ice has a problem with USB port. And it impossible to switch it off as seconds later it powers on again by itself.
Rang Samsung. Guy was great had my details from previous device just asked me to confirm it. Also we can't find right proof of purchase. Asked him if we can send copy of the phone contract that states when device was bought. Now here is the best answer I've heard in my life.
" if you can,send it. If you don't have anything it doesn't matter we'll still fix it for you.". w00t.
That call was made at 5pm Friday (post office collects last letters and packages etc at 5.30pm). Saturday 8am got an envelope . And also in the manual it states; do not send original packaging although please send the charger.
Outcome of that one will be unknown as need to send it on Monday.
So getting your phone without a box is probably your fault. Secondly I would ring them and tell them that you only wanted to fix the speaker and whatever else and jot the screen as in your opinion it works perfectly fine so its unnecessary repair job and additional cost to you. Check some consumer laws if they can do that as well just to have some background in the fight
Sent from my Galaxy Nexus using xda premium

Isn't the warranty for the play store nexus US-only? At least that's what I heard.
For all it's worth, I had very good experience with the Samsung service center here in Singapore with two locally purchased sets.

Update
Thanks to those who replied. The missing box was the least of my issues...they asked that I send it in suitable packaging. I thought the original box would do. My real concerns are that they wouldn't fix my reported problem due to the alleged water damage to the working (and completely unrelated part), and further left me with a phone in worse shape (proximity sensor now non-functioning and the little red tabs from the non-properly sealed screen). I called today spoke to two people at the Samsung service center. Both listened, took notes into the system. Apparently because my original ticket was "cancelled" they lost most of the record of it. They suggested I contact an email for the "Office of the President" (providing the email). At least they were understanding and said that I had options. It was night and day compared to the original support rep that my issue was escalated to.
Will update again when I hear back from the Office of the President.
And yes, this was a Play Store Galaxy Nexus, so it does have a Samsung USA warranty.

Office of the president? - lol!
They should certainly make it right to you. And don't believe that crap that they lost history of the original ticket. That is just some BS. If you don't hear from them soon call again and escalate to the manager and threaten to escalate even further. Remember that saying about squeaky wheel and good luck.
Sent from my Galaxy Nexus using xda premium

Quick update... I heard back from the "Office of the President" the morning hour I sent the email with the detailed background and request to fix the problems caused by the "cancelled repair" along with the original problem that I attempted to have fixed (headphone sensor). Said while they don't usually cover moisture damage they agreed to fix. Had a shipping label and all in less than 12 hours from my email. Got the phone back today...as good as new. They even fixed the scratched screen (which I wasn't expecting at all). In the end a happy customer and will buy Samsung again. Probably the situation worsened by the one bad apple support rep that refused to do anything but cancel my repair or take my repair without giving me an escalation route.
So if anyone experiences anything similar simply ask to escalate. They'll give you email for the office of the president where you can make your case.

Need advice with a bad digitizer from ebay

http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.

cuiltheory said:
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
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It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....

kj2112 said:
It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
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Click to collapse
Yea, thats why I went with him, because his reputation is 99.1%, where mine is a 100%, but I only purchased items, so its really hard to get negative feedback from purchasing anything on ebay when all of your purchases are the buy now type, and your payment isnt declined.
So, what if I do remove the display without damaging it, could I send it to someone at ebay first to independantly verify that its a defect and not physical damage? Do you think that my video will suffice for evidence that no physical damage has occured? I mean, look, the screen displays fine, which these are so sensitive that if I pierced the amoled display, it wouldnt light up right? Then the glass, its not cracked, not even a scratch, so surely no physical damage there. The third possibility that he listed was a torn ribbon, but again, as I am typing this up on the phone now, if I tore the ribbon by installing it, surely it would either work, or not work right? I am not an expert, so my only recourse is applying logic using common sense.
What bothers me is that he knows that I bought this assembly to permamently install it, its not like removing a sim card. I am going to write him back and link him to the video right now. I dont know what else to say.

Well, I hope it works out for you. I just can't see eBay doing anything about it....and if they were gonna, probably take forever.
Sent from my cell phone telephone....

What country are you in?
Sent from my GT-I9100 using xda app-developers app

oL00No said:
What country are you in?
Sent from my GT-I9100 using xda app-developers app
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I live in the US.

http://return.phiconnect.com/id/ask_tronics
The guy told me that he doesnt want to separate the screen because if the cable rips, he cant prove that it wasnt already like that. I don't know, I just can't believe that there isn't a solution for this kind of problem. I need some objectivity here, am I just being paranoid? Its so easy to break these things, and if I damage it pulling it out, I wont get a refund or exchange, and if he would have really tested this thing, then I wouldnt have recieved a defective digitizer, and I would have no reason to remove it. Thats what really bothers me, I shouldn't even have this problem, but then again (might as well admit it before someone else says it), life isnt fair.
By the way, the guy said to process my refund or exchange by clicking on that link above, but ebay says not to respond if there is an offer to complete a transaction outside of ebay. I clicked on the link and saw the ebay logo, but the words are really fuzzy and I cant make em out. Anyone ever seen a page like this? Is this what the official ebay return page looks like? I cant get used to the screen like this, so if I have to accept the $50, then essentially I just lost $100 because I will have to buy another one, or sell this thing for $450 to be fiscally neutral.Thanks for answering back, I dont have much experience with ebay.

If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.

8Fishes said:
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
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Click to collapse
I have no clue how this guy has such a good reputation, I mean, does that short video clip not demonstrate that the glass doesnt have a single scratch, much less any cracks, the amoled display is perfect, so I obviously didnt pierce the display, and well, I dont think that the screen would show any sign of life if I tore the cable. He is pulling sneaky tricks to avoid refunding my money. I dont even want an exchange from him, because I don't want to deal with this type of situation. I have to wait until June 3rd to escalate to ebay, and I am going to stand my ground.
Hell, I really dont have a choice, it says right above his message that if I complete any transaction outside of ebay, I forfeit my buyer protection from ebay.

Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!

cuiltheory said:
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
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Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.

Aimless Rambler said:
Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
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I live in jacksonville, florida, and typically s2's go for atleast $200-$225, sometimes even $275 if the screen and bezel don't have a bunch of scratches, so I have been looking online for those digitizers that include the midframe, and they are around $175, but it seems pike all that I have to do at this point is transfer the motherboard, front facing camera and earpiece/mic jack, and it would be mint. I just sanded down the bezel since it was all apart, and what a pita to get that chrome off, and make it all look uniform!
Btw, whats up with the led for the charging light? I never noticed it light up when I plugged it into charge. My htc amaze shines green when fully charged, and orange when charging. I already read that we dont have a notification led, but I see these tiny little round crystal looking dots next to the front facing camera, but no ribbon coming off of them, are those just samsung ricing out their phones like a civic with an exhuast tip?

I thought those were sensors.
Sent from my SAMSUNG-SGH-T989 using xda premium

Back Glass Replacement - easy? hard?

Ok, my fault entirely. My Sony ZL went 4.5 years without me damaging it, with no case. My Pixel 2 ZL didn't make it 3 weeks.
It landed on the top right corner, and there is a small star there open in the center. Not terribly noticeable, but definitely an opening that would allow water in, and maybe over time it might spread and come apart.
I don't mind paying to get it fixed. UBREAKIFIX is the repair site for Google and says $79.
But they don't have parts.
The bigger deal is this: One said they had to do a complete teardown from the front to get to it, and complete reassembly. Another I called said it was simply the back glass, pop off, glue on a new one.
The latter makes me feel a lot more comfortable doing it; a complete teardown makes me worry the cure is worse than the disease, whether they really can get it together again and seal it well. I might be more tempted to try to seal just that star, rather than have them open up every seal and seam and (more than likely) have mine be the XL2 they have seen at that store.
Anyone know for sure?
Is the back glass replaceable without a complete teardown?
Good/bad experiences with ubreakifix (do they train their staff well? I realize it's a franchise so it's somewhat luck of the draw by store).

not sure if it will help you....
https://www.ifixit.com/Teardown/Google+Pixel+2+XL+Teardown/98093#s180064

I have been fixing phones for a long time, this fix is extremely easy if you would have the part available, unfortunately, nor eBay or Amazon seem to have it.

@uicnren thanks, I had seen it, didn't help much as I only found the put-together and it started with a full teardown. @tatico28, thanks - does that mean the glass does come off by itself, without removing/releasing anything from the front? As I mentioned, I'm happy to have someone else do it, and pay for it, I just don't want to have a new phone look like a 3 year old playing with glue from an incompetent repair. I'm also game to do it myself if I had parts and instructions (I've done lots of electronic repairs, but generally ones that open with screwdriver, not pry bars).

Yes, you definitely need a heat gun ? and a pry tool.

tatico28 said:
Yes, you definitely need a heat gun and a pray tool.
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"Pray" tool... pun intended, or good typo, but perfect wording.

My back glass broke Day 2 of owning it...waited two weeks for the part to arrive at ubreakifix. Just the glass was replaced for $79 in about 30-45 mins and good as new again with full Google warranty in place. I did check out a couple of ubreakifix locations nearby before I got it done...I would advise you do so as well since I did not get a good vibe from the first place when the person told me it will take 3-4 hours and he has to consult videos and manuals to do it...
The other Google authorized repair partner is puls.com but they said they do not repair the back glass yet.
Good luck!

@hammer7t, thank you very much, that's what I wanted to hear. I do have several stores down here, think I will wait for the holiday to be over and maybe more to get parts, and shop around.

For the least invasive process possible, try using an automotive windshield repair kit.

UBREAKIFIX repaired it yesterday in about 20 minutes, looks like new.

https://youtu.be/u9SVsdX94uM
He removed the back glass near the end.

@stevemw, thanks, that's much better than the last one I looked at. So it appears that back glass is not just a piece of glass, but includes the covers for the camera and flash rather than just fitting around them?
Regardless, it does leave the impression the phone is generally built to be serviceable.

Yes -- spare parts should be available soon. Why not try a case for now? https://www.amazon.com/gp/aw/d/B07475C1VT/ref=ya_aw_od_pi?ie=UTF8&psc=1

Thanks. As mentioned, they had plenty of spares, and it is fixed. Though I do like the looks of that case, and might give it a try.

Linwood.Ferguson said:
UBREAKIFIX repaired it yesterday in about 20 minutes, looks like new.
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Did they say anything about the water/dust resistance being in tact.

pEpSi_GrEeN said:
Did they say anything about the water/dust resistance being in tact.
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They claimed it would have no impact and it was still warrantied as they were authorized by google.

Hello!
Does someone has replace the galss at home?
From the teardown picture is clear:
- you need a heat gun
- you need a pry tool
- the camera and the flash lenses are sticky with the glass
https://d3nevzfk7ii3be.cloudfront.net/igi/Zm4SEMDJK6jbxDUB.huge
Remove the back glass seems easy, but how about remove the lenses from the glass and how to remount them on the replacement glass?
Thnaks

Bumping this, I'm in the same boat.
Not even a week and I cracked my backglass. I too am interested in the lens removal.
Is there any parts available that have this attached already? I've no problem doing it myself, just need as much info as possible.
Cheers.

MortitionPoet said:
Bumping this, I'm in the same boat.
Not even a week and I cracked my backglass. I too am interested in the lens removal.
Is there any parts available that have this attached already? I've no problem doing it myself, just need as much info as possible.
Cheers.
Click to expand...
Click to collapse
I have not found any replacement lenses or back glass with lenses already installed.
Watching youtube videos I saw that old pixel 1 have only the flash lens and it was simply stuck in the back glass hole.

Just to laugh...
I wrote to official Google assistance here in Italy to have information about the back glass replacement.
The answer was: 232Euro + VAT (about 280Euro) to repair the phone and 20/25 days to wait...
But, the most amazing thing is that the price of the only examination (in the case i don't want to repair) is 77Euro + VAT ( about 92Euro).
Dear Google...you are crazy...