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HTC-USA OFFICIAL TECH SUPPORT IS CLUELESS ABOUT THEIR OWN PRODUCTS.
Today is Thursday August 5th, 2010. I have not yet gotten the Froyo update. How do I get it. This is my scenario:
I am in USA, I have an unbranded, unlocked UK Desire (purchased the day they first went on sale in UK). My cell operator is T-Mobile USA. No, I don't have 3G and don't care. (T-Mobile USA wont offer good phones so I choose to buy good phones and give up 3g, since I use WIFI 80% of time anyway).
My firmware version still says: 2.1-update1
I have manually tried "Check Now" several times for the past 5 days to see if the update was ready for OTA download. NO. It always says "Your software is up to date."
(1) Has ANYONE from USA gotten the update on a UK Desire Phone?
(2) Does anyone know the rollout procedure? This is an unlocked phone that was bought without tied to a carrier. What kind of detection does HTC have regarding REGION of where you are located in determining when you are "next" to get the update?
thank you.
/quicksite
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
steve228uk said:
Currently it's only Europe that has the update. I'd say flash your phone with the Europe ROM but that would probably cause issues as T-Mo US uses a different radio frequency so you'd get no 3G.
Click to expand...
Click to collapse
Let me clarify:
1) I bought an unlocked Desire from the UK the day they first were shipped, the very first people at XDA developers who got a phone.
2) I chose this phone because I wanted it, even knowing T-Mobile USA sucks for not offering the phones I want -- the Hero last year, no. The Desire this year, no. Thus, I pay for European models and do without the 3G because I want the phones
3) It is also not true re just Europe. The Sprint EVO, which is the Desire for USA, on Sprint network, has the update.
4) I just spoke to HTC-USA support. They are about as incompetent as anyone to whom i have ever spoken. THEY sound like the "iPhone 4 buyer" in the infamous YouTube video comparing the Evo vs iPhone4... which is to say, they are blithering idiots.
a. I ask them when I will get my update. They said: it was already available 2 weeks ago for unlocked phones.
b. I asked where? They said: from http://developer.android.com
c. I went there while on the call and saw only a SDK download and asked, are you sure? He said, NO, no not that. You want the generic 2.2 download, because since you are not on a branded carrier phone, there is nothing that you need from the carrier.
d. I said "there is nothing here, can you find the link?"
e. After he searched he said, I cant find any link. he said "i can find a link on 3rd party sites but we cannot endorse them."
f. I said: I bought an HTC phone. How do I get an HTC approved 2.2 update?
g. he said, unfortunately, since you are in USA with T-mobile, and they don't carry this phone, you cannot get the update OTA. The signal won't reach you from the UK cell towers.
h. I said: Then how are the people in UK getting it?
i. He said: Their local cell towers are pushing it out?
j. Then if I can't get it OTA, where do I get it?
k. He says: Unfortunately I cannot find anything about it on any HTC website in Europe or North America. We do not host the downloads.
l. So how do I get it?
m. I'm afraid I don't know.
n. ME: I am calling HTC Support north america and you don't know how i am to get this update?? Should I call HTC Support UK since it is a UK purchased phone? (I was serious, not smartass)
o. No, they won't be able to help you since we have no files on UK site either.
p. This is pathetic. Will you please check with a supervisor and tell me who i should contact, or where i should leave a support trouble ticket to be able to be told where to download the update?
---
on hold
---
back
---
q. I'm sorry I told you wrong. You SHOULD be getting your update OTA.
r. How is that possible when you told me 10 minutes ago that I could not get it because it was being pushed from European cell towers and the signal could not be reached here? How NOW am i supposed to get it OTA?
s. I was mistaken. You had a WINDOW OF OPPORTUNITY about 2 weeks ago and it must not have worked, so you have to hold on maybe another week or so until they come around again to your cluster.
t. what?
u. They release the OTAs in clusters, and yours has expired and so you will have to wait til it comes around again.
v. I have no faith at all in what you are telling me. Suddenly it's supposed to appear in my Software Updates -- and yet I missed the fact that it occurred already? How is that possible? I have manually checked it every day for past 2 weeks?
I then asked about IF i were to go to a THIRD PARTY SITE to download the 2.2 update, is it PHONE SPECIFIC? because that is what I kept reading HTC saying, that it takes time to port it over and test it per phone.
He said: No, it was ready 2 weeks ago, it didn't take long to test at all.
I asked: Are you sure? Isn't this supposed to have an update to Sense?
No. There's no update to Sense that I know of.
Are you sure? I thought there was? And that this was why it was taking so long. That HTC had to get Android 2.2 to work properly and have Sense work on top of it.
Not that I know of.
I asked: So, this update will enable 720p recording, and apps2sd?
He (HTC TECH SUPPORT): Well 720p is dependent on whether or not your phone is capable of it.
Me: What? I am calling HTC. Don't you even know your own phone? The DESIRE has been stated as being capable of it, as having a far greater sensor than necessary but the OS update is what will enable this feature. How can you not know that?
He: Well to be honest, I have not had a lot of time to play with the phones.
Me: I am astounded. I am a customer and I know your product line and you don't even have a clue. You have been zero help on this call. I am going to post about this whole experience on XDA developers (I am sure he didn't know what that was, anyway). I said "Are you sure you don't want to amend anything you've said?"
He: I'm sorry I got the OTA info wrong initially.
Me. Thank you, I have to go.
He: is there anything else I can help you with today?
me: Are you kidding me? No.
He: Well keep in mind you can get updates to support issues at our twitter channel 24/7.
Me: Oh please, no. is this the twitter/HTC channel?
He: Yes.
Me: You have got to be kidding me. Do you have any idea what gets posted on that channel?
He: Support news.
Me: NO! It posts about "See our latest TV ad for the Aria on Jimmy Kimmel Show tonight" ... It is crappy marketing, it has nothing to do with support. How could you have possibly made an already terrible call filled with horrible misinformation any worse? and yet you did by citing HTC's pathetic TWITTER channel which has nothing but marketing contests. Something is terribly wrong with your company's communications. I have been buying your phones for over 5 years, HTC invented the genre -- and with no disrespect intended, you have managed to malign the whole brand reputation in one phone call. Please, get your act together.
======================
So -- here I am an hour later -- and now I know that I am ABLE to get the update -- my phone being an unlocked UK phone. So please, is there anyone who can explain how. This is ridiculous.
thank you.
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Not sure that will work, it doesn't even work for me in the UK...
My official response from HTC was similar to the phonecall repeated here, they said it is being released in batches not all together and I just have to wait until my batch comes round, potentially up to 2 weeks according to support.
My phone is also a very early one (bought on 2nd day they were in store after my pre-order from CPW wasn't fulfilled because they were somehow out of stock, despite having them in stock in my local shop!) I guess they're not releasing the update in serial number order!
P.
How long have you been trying though? I know that the EVO has had the update but what I was saying is the Desire hasn't anywhere but Europe i.e. Canada, Asia, and the USA.
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Keep hitting that check button or just flash manually with the released ROM zip.
Sent from my HTC Desire using XDA App
.
HTC SUPPORT WEBSITE IN UK: Search results for: HTC Desire > Android 2.2
@MARK said:
This may be a long shot (but might work) ... Assuming you are connecting over wifi
Click to expand...
Click to collapse
It's a great idea, thank you for that suggestion! hadn't even thought of it, i will try it -- despite messages afterwards saying wont even work in UK.
But what I want to know is: WTF is happening to HTC?
Really, this is becoming more and more disturbing.
The people at XDA are the people that PUT THEM ON THE MAP as their earliest buyers -- we are the early adopters of touchscreen smartphones -- longe before an iphone existed as a glimmer in Steve Jobs' eye. True, he had the Newton years ago, and hats off, as always, to Apple's exceptional product design vision. But it wasn't a phone, and it was long ago abandoned.
HTC and Windows Mobile made this whole new multi-billion dollar industry possible -- that now enables Verizon to profit from introducing and seling the DROID, that enabled steve jobs to launch the iPhone and, in all fairness, to finally get the UI right -- and take advantage of touchscreens -- vs Windows Mobile engineering's retarded tiny stylus driven tap inside 5-pixel wide box to hit that preference selection.
Then HTC ceded that business to Apple for several years as they barnstormed the industry, became the darling of engadget and gizmodo and could do no wrong. WHAT KEPT WINDOWS MOBILE COMPETITIVE were two things: HTC -- and their various UI overlays -- like touchflo -- now advanced to SenseUI -- and XDA-developers -- who pioneered so many advances that made a stylus-based OS start to work like a finger-navigable OS.
MY POINT? We, the early adopters, don't just get bragging rights. That's juveile. WE BOUGHT PHONES -- over and over and over. I have bought 5 HTC smartphones. SO I am getting a little sick and tired of being treated like **** by them. They paid multiple hundreds of millions for the whole new BRANDING campaign internationally -- to jetison the faceless image of no-name chinese manufacturer -- to a brand name of high quality phones they have always been known for.
But with that corporate makeover on the outside, what the hell has happened on the inside? WE, those of us who bought the Desire en masse in pre-orders -- were screwed over by HTC time and time again in April and May of this year as they have taken their eye off the prize -- of rewarding customer loyalty -- and now they just shoot for NEW CUSTOMER RELATIONSHIPS... They diverted OUR stock of shipments to RE-STOCK T-mobile UK, and other carrier sticks - so the carriers could CHA-CHING selling not just phones but service plans and data plans -- and HTC kissed their asses, while dismissing us as expendable.
It was only after we mounted a huge backlash that they did an about face and fixed that issue, but only after showing their hand, and really annoying alot of loyal customers -- these are not cheap phones -- and we don't buy the low-end crap. we buy the high end phones.
And so same thing now. WHO GETS THE UPDATES -- frikkin SPRINT in the USA with the EVO.... The CMDA phone which has no legacy tie at al to the GSM phones HTC built their reputation on. They are once again spitting in the faces of their loyal REPEAT CUSTOMER base -- because they feel they can DO so -- and what are we going to do -- STOP BUYING?
That's when hubris sets in, and it's very arrogant, and very calculated. They run the risk/benefit analyses of "what's the downside of pissing off the unlocked phone buyers" vs the UPSIDE of making our NEWEST PARTNERS -- Sprint in the USA -- and VERIZON in the USA -- happy?
I know how this game is played. I live in the heart of silicon valley. I live in the neighborhood with many google developers including the guy who product designed the G1 -- the first android phone -- and developed its UI. I onlty say this because I know the marketing business very well. SO well that it makes me very angry when I get PLAYED by smartass people who think they can pull the wool over customer eyes.
They only CAN because custimers let them. It ticked me off that XDA-devs sat on their thumbs and refused to use their enormous CLOUT when HTC was F*ing over all of the DESIRE pre-order purchasers in April and May.
I frnakly do not understand the sheep argument.. of why it is that people sit back and take it --- and sooner or later someone will post here -- dude- chill - it's just a phone, or - dude-chill -- Im sure there is nothing going on like you say. and so on.
Yeah? okay, fine. I will twiddle my thuimbs and keep looking for that update while some as*h*le who only discovered touchscreens last month and bought their EVO from Sprint quickly gets their 2.2 update served to them on a silver platter. This is nuts.
Oh. Sorry. I just riffed off of a THANK YOU post to someone who posted to help me Trust me, i greatly appreciate it, and will try it. This steam is of course not venting at you. It is at the situation and how preposterous it is.
@MARK said:
This may be a long shot (but might work)
Assuming you are connecting over wifi to do this then how does the phone know it is in the USA and not the EU? My guess is because when you first put a SIM in the phone, it tells it.
So take the SIM out of the phone and try again (over WiFi of course). If that does not work, see if you can manually set the operator to a UK one (such as Vodafone).
The OTA update comes over the air (duh). But when you are connected over wifi you are bypassing the carriers network and connecting direct to the HTC servers (wherever they are). So the argument about you not being on am EU network does not make sense.
Try the above and see how you go and if it does not work, sorry.
Click to expand...
Click to collapse
steve228uk said:
You should be able to get the OTA if it's a SIM free phone with a WWE ROM but there are posts on the forum stating the the update may have been removed due to some issues.
Click to expand...
Click to collapse
Thank you. When you first posted I had not yet spoken to HTC... So i didn't yet understand what you meant.. sorry bout that. What does "WWE ROM" mean?
Whose site would it have been hosted on -- before there were issues?
This is what I am trying to understand. The HTC guy initially told me: You can get it from the Android site -- then use HTC Sync to downlaod it to computer and then install onto phone that way...
Then it was not available at Android.com
Then you were saying perhaps it was available from T-Mobile UK's site -- in downloadable form? Is that correct?
(NOT DIRECTED AT YOU) Why is this such a frikkin' mystery? Isn't the whole concept supposed to be: Android phones are updatable firmware phones, thus, improved features sets and functionality always as the code is improving... And phone manufacturers like HTC manufacture phones that are compliant with Google's Android OS. So why is this such rocket science?
I have an HTC phone. It's been cleared for takeoff. Android 2.2 exists for this phone. What is their problem?
Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you
Well, have to ask, is the phone up to date, with software and including your modem and prl?
teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
Click to expand...
Click to collapse
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
Click to expand...
Click to collapse
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.
CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
Click to expand...
Click to collapse
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
Click to expand...
Click to collapse
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
Click to expand...
Click to collapse
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
Click to expand...
Click to collapse
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
Click to expand...
Click to collapse
This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.
I've noticed on other sites that this comment by HTC has somehow convinced people it is possible to get an unlocked device on Verizon.
This is FALSE
Verizon will NOT activate a non-Verizon model of The One. I already tried to activate the Google Edition and failed. The rep told me "It's because it doesn't have Verizon software on it". I responded by saying "That's the whole point" and she didn't have much to say.
Nobody should think that this is about people trying to get "cheap" unlocked phones - it's about having ANY unlocked option.
This is about our ISP trying to control our computers hardware and software, and we need to recognize this and fight back. Otherwise, before you know it, Comcast will be forcing you to buy their computers and run their software just to use the internet.
firepacket said:
I've noticed on other sites that this comment by HTC has somehow convinced people it is possible to get an unlocked device on Verizon.
This is FALSE
Verizon will NOT activate a non-Verizon model of The One. I already tried to activate the Google Edition and failed. The rep told me "It's because it doesn't have Verizon software on it". I responded by saying "That's the whole point" and she didn't have much to say.
Nobody should think that this is about people trying to get "cheap" unlocked phones - it's about having ANY unlocked option.
This is about our ISP trying to control our computers hardware and software, and we need to recognize this and fight back. Otherwise, before you know it, Comcast will be forcing you to buy their computers and run their software just to use the internet.
Click to expand...
Click to collapse
switch providers then.
Actually, they don't come with the CDMA radios that are necessary to operate on Verizon's network. The person you talked to didn't know what they're talking about, the device couldn't be activated even if the rep wanted to.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
firepacket said:
I've noticed on other sites that this comment by HTC has somehow convinced people it is possible to get an unlocked device on Verizon.
This is FALSE
Verizon will NOT activate a non-Verizon model of The One. I already tried to activate the Google Edition and failed. The rep told me "It's because it doesn't have Verizon software on it". I responded by saying "That's the whole point" and she didn't have much to say.
Nobody should think that this is about people trying to get "cheap" unlocked phones - it's about having ANY unlocked option.
This is about our ISP trying to control our computers hardware and software, and we need to recognize this and fight back. Otherwise, before you know it, Comcast will be forcing you to buy their computers and run their software just to use the internet.
Click to expand...
Click to collapse
actually the verizon one is unlocked lol. that's probably what that supposed comment was talking about.
.kronos. said:
actually the verizon one is unlocked lol. that's probably what that supposed comment was talking about.
Click to expand...
Click to collapse
He means an unlocked phone being used on Verizon. Not a Verizon phone that's unlocked. Its a bit different. A Verizon phone that's unlocked is still set by default to Verizon but an unlocked phone cannot do Verizon voice (perhaps data I don't know)
Sent from my HTC6500LVW using xda app-developers app
firepacket said:
I've noticed on other sites that this comment by HTC has somehow convinced people it is possible to get an unlocked device on Verizon.
This is FALSE
Verizon will NOT activate a non-Verizon model of The One. I already tried to activate the Google Edition and failed. The rep told me "It's because it doesn't have Verizon software on it". I responded by saying "That's the whole point" and she didn't have much to say.
Nobody should think that this is about people trying to get "cheap" unlocked phones - it's about having ANY unlocked option.
This is about our ISP trying to control our computers hardware and software, and we need to recognize this and fight back. Otherwise, before you know it, Comcast will be forcing you to buy their computers and run their software just to use the internet.
Click to expand...
Click to collapse
Lol good job trying the google edition on VZW, given that it does not have a CDMA radio or the proper LTE bands
it also looks like if Verizon gets the Nexus 5, it will be its own version like the galaxy nexus. The version that passed through the FCC didn't have verizon bands.
cesium said:
Lol good job trying the google edition on VZW, given that it does not have a CDMA radio or the proper LTE bands
Click to expand...
Click to collapse
Yeah I know, kinda stupid. But it was because I had just read this whole article about how if you wanted to get The One on VZW early, you could just buy the Google Play edition.
The website was also VERY unclear about carrier support. Without doing research on the exact frequencies, there was really no way for the average person to know that it wouldn't work on Verizon.
It honestly felt like I was duped. So I shipped the phone back to Google, but then they never issued me a refund even after 30 days. Only after calling my credit card company did they refund all but a 15% restocking fee. Doing business with Google blows.
firepacket said:
Yeah I know, kinda stupid. But it was because I had just read this whole article about how if you wanted to get The One on VZW early, you could just buy the Google Play edition.
The website was also VERY unclear about carrier support. Without doing research on the exact frequencies, there was really no way for the average person to know that it wouldn't work on Verizon.
It honestly felt like I was duped. So I shipped the phone back to Google, but then they never issued me a refund even after 30 days. Only after calling my credit card company did they refund all but a 15% restocking fee. Doing business with Google blows.
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Click to collapse
TBH... it's your fault for trusting garbage blogspam. Sorry if that sounds harsh, but that's just what it boils down to. A quick 30 second look around the site shows that all they do is copy and paste the same filler text for each "article", change up a few words, and post it.
On top of that, it's common knowledge that Verizon is a CDMA carrier and does not just let you activate any random phone on their network. Only GSM carriers like AT&T and T-Mobile allow that.
wireroid said:
TBH... it's your fault for trusting garbage blogspam. Sorry if that sounds harsh, but that's just what it boils down to. A quick 30 second look around the site shows that all they do is copy and paste the same filler text for each "article", change up a few words, and post it.
On top of that, it's common knowledge that Verizon is a CDMA carrier and does not just let you activate any random phone on their network. Only GSM carriers like AT&T and T-Mobile allow that.
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Click to collapse
I don't really care if you think it's my fault. Thanks for sharing though :good:
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
123421342 said:
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
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Click to collapse
HTC is just doing what VZW is making them do. They don't have any choice if they want VZW to order their phones.
If you are angry, go after VZW, if they will even listen.
Sent from my 4G LTE HTC One
123421342 said:
I am posting this in a few threads, sorry if anyone is pissed at it. Please everyone follow this link http://www.htcdev.com/contact and ask HTC to stop blocking our MID. Tell them their CEO literally said HTC will no longer be locking bootloaders according to their facebook. If enough people do it we may actually get a real response.
Click to expand...
Click to collapse
Dude.... You think that's all it is? I tried, I know Vicious tried and tweeted about it. It's not HTC at all... Like in fact it has nothing to do with HTC period... HTC allows for unlock on the HTC One on all variants but "ours". You see where I'm going with this? The "MID not allowed" is Verizon saying F you to it's customers. I called HTC and Verizon, and Verizon told me to call HTC and see if they will directly hook me up with an Unlock_code.bin for me and when I did call them they dug real deep for me over the phone and actually contacted HTCDev which technically is completely separate from the HTC that we know and love. HTCDev got with me over the phone and basically told even though Vzw tech support told me to call them that it's not them and that someone in Verizons corporate office made the call to have HTCDev blocked for the Verizon variant completely.
Verizon is no longer supporting bootloader unlocks for any device. Not just HTC but all Android devices that can be obtained through Verizon will have a locked bootloader and if there is any site available through the manufacturer that supports the development community Verizon will not support work with or have anything to do with it. Kind of the same way that Motorola has there site where you can unlock devices it will not work either....
I think it's complete crap I really do. It's not fair that we dump so much money in to these companies to be able to have what we want and enjoy our toys the way we want and Verizon shuts us down and locks us out... They may as well just partner up with Apple and drop all Android devices and stick to iPhones because they are just as bad (nazis) as Apple is with there OS and iDevices.........
I hate Verizon now and for the rest of my life!
./end rant
Even so, we should be able to unlock it. I don't care who is at fault. HTC should be fighting for it.
HTC won't fight for it. Verizon has millions of customers, of those, very few actually care about an unlocked bootloader. It's the rest of the people you need to sway in order to start any kind of productive movement.
I learned long ago to say the hell with Verizon and their locked down phones. Every time a new device it's Verizon and it's locked up, people are still shocked.
Sent from my at&t gsm unlocked, s-off'd, super-cid'd, gpe converted HTC one
Sent from my HTC One using Tapatalk 4
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
Sent from my HTC6500LVW using Tapatalk 4
jaydubbs said:
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
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Click to collapse
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
I'm not trying to be argumentative.. and I may have that network thing all wrong.. but I don't take any hope from that article at all, unless the point is just "Obama is interested in what mobile companies are doing to their customers" in that case, I could see where you might find some hope.
As for the "HTC should fight for this." .. Have you seen HTC's bottom line? They are in the crapper fighting to stay alive. I think the ONE is a fantastic effort to stay relevant. It's a beautiful, powerful device. Homerun, in my opinion. But Verizon is also the largest wireless company in the country. HTC needs Verizon way more than Verizon needs HTC.. and that means HTC has essentially zero leverage.
one4thewings said:
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
I'm not trying to be argumentative.. and I may have that network thing all wrong.. but I don't take any hope from that article at all, unless the point is just "Obama is interested in what mobile companies are doing to their customers" in that case, I could see where you might find some hope.
As for the "HTC should fight for this." .. Have you seen HTC's bottom line? They are in the crapper fighting to stay alive. I think the ONE is a fantastic effort to stay relevant. It's a beautiful, powerful device. Homerun, in my opinion. But Verizon is also the largest wireless company in the country. HTC needs Verizon way more than Verizon needs HTC.. and that means HTC has essentially zero leverage.
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Click to collapse
I can't really see anywhere in any of the articles that I've read that say yea or nay to what "unlock" really means here, so I don't know. It's a step in the right direction either way, I guess.
As for HTC fighting to keep their devices unlocked on Verizon? What phone manufacturer has told Verizon to suck it and walked away with their phones? None. Verizon makes the rules and manufacturers gladly abide by them because they're the biggest fish in the pond. Period. It's all about the numbers.
Sent from my HTC6500LVW using Tapatalk 4
jaydubbs said:
As for HTC fighting to keep their devices unlocked on Verizon? What phone manufacturer has told Verizon to suck it and walked away with their phones? None. Verizon makes the rules and manufacturers gladly abide by them because they're the biggest fish in the pond. Period. It's all about the numbers.
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Click to collapse
I think the only people who've been able to play hardball with Verizon is Apple. In essence they walked away from Verizon when Verizon refused to let them have full control of their device. Updates. Everything. Apple went to AT&T, grew that company larger than it deserved almost solely with the iPhone, and then Verizon had to give in.
No Android manufacturer will ever be able to do that due to the nature of Android. Samsung says they'll walk, Verizon shrugs and talks turkey with HTC and Motorola to increase sales. Samsung is likely the only Android manufacturer that would have any real clout.
In short, I think we'll be playing this game with Verizon for a good long time. Or until another mobile provider can produce a network with a comparable, competitive option. I mean let's face it. I doubt any one of us is very happy with Verizon, especially us modders here at XDA. But yet here we are.
Verizon is the only provider that can give me not only 4g where I live, but a full 5 bars of it. Every other carrier has their version of 3g in sporadic splotches on their maps for where I am. Plus my wife gets a 22% discount from her job so that makes them a good deal more tolerable.
Apple is as big as Verizon so they can do that, but like you said, no Android manufacturer has the power or clout to do what Apple did. At the end of the day, Verizon's corporate accounts are just too lucrative to pass up over something that matters to such a small minority (us). In the big scheme of things, we're just ants biting on a robots toe.
Sent from my HTC6500LVW using Tapatalk 4
At the end of the day I look up at Verizon; glare, tell them I hate them and then hold out my fistful of money for them to take. I am without option too.
Verizon is only protecting its network by locking bootloaders. Could you imagine how many people call cause of a bricked device. They got tired of spending money on fixing idiots who don't know what they are doing. We have to suffer. Verizon is smart financial wise but then why choose a network or a phone that has a locked bootloader .
Sent from my HTC One VZW using Tapatalk 4
jaydubbs said:
Political persuasions aside, this is something to be encouraged by. Hopefully it's passed and this crap comes to an end.
http://mobile.theverge.com/2013/9/1...-calls-on-fcc-to-enforce-free-phone-unlocking
Sent from my HTC6500LVW using Tapatalk 4
Click to expand...
Click to collapse
I am 99% certain that has to do with carrier unlock, not bootloader unlock.
I hope it's bootloader, but hope doesn't equal reality.
Sent from my HTC One.
This is not HTC's fault. HTC supports unlocked bootloaders.
Go bug Verizon and please stop posting this.
which carriers are better about unlocking?
one4thewings said:
That doesn't have anything to do with bootloaders does it? That's unlocking. Being able to use a phone on any carrier. Verizon could "unlock" our phones but we'd still be screwed since they are the only ones using their particular type of network, right? It's not like GSM phones where you could potentially use the same phone on multiple networks, right?
Click to expand...
Click to collapse
I was about to buy an HTC One from Verizon tomorrow and then I (thankfully!) saw this thread. I realize this forum is VZW, but can anyone spell out the unlock policies of the other major US carriers? (Or point me to a place where that's discussed already - because of the way XDA is laid out I couldn't find a place where people are comparing carriers, but that might just be my ineptitude)
thanks from a soon-to-be-ex-iPhone/AT&T-user...
lhuge said:
I was about to buy an HTC One from Verizon tomorrow and then I (thankfully!) saw this thread. I realize this forum is VZW, but can anyone spell out the unlock policies of the other major US carriers? (Or point me to a place where that's discussed already - because of the way XDA is laid out I couldn't find a place where people are comparing carriers, but that might just be my ineptitude)
thanks from a soon-to-be-ex-iPhone/AT&T-user...
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Click to collapse
I've heard T-Mo is great for unlockable boot loaders, but their coverage is lacking compared to VZW
Sent from my HTC One.
josh995 said:
I am 99% certain that has to do with carrier unlock, not bootloader unlock.
I hope it's bootloader, but hope doesn't equal reality.
Sent from my HTC One.
Click to expand...
Click to collapse
There are 2 parts
"Open applications: Consumers should be able to download and utilize any software applications, content, or services they desire;
Open devices: Consumers should be able to utilize a handheld communications device with whatever wireless network they prefer;"
the first, (Open applications) is what is being violated by VZW I'd imagine bootloader unlocking falls under "applications, content, or services they desire"
Really what it comes down to is if VZW is saying that an we can't use an unlocked bootloader because it may harm the network, than they shouldn't allow the developer edition device (Moto X) or the new google tablet on the network either.
sabindaman said:
There are 2 parts
"Open applications: Consumers should be able to download and utilize any software applications, content, or services they desire;
Open devices: Consumers should be able to utilize a handheld communications device with whatever wireless network they prefer;"
the first, (Open applications) is what is being violated by VZW I'd imagine bootloader unlocking falls under "applications, content, or services they desire"
Really what it comes down to is if VZW is saying that an we can't use an unlocked bootloader because it may harm the network, than they shouldn't allow the developer edition device (Moto X) or the new google tablet on the network either.
Click to expand...
Click to collapse
I don't mean to be rude, but you imaging doesn't make it so.
Open applications, services, and content refers to apps in the play store. Verizon is not doing anything wrong by locking our bootloaders. People have already written to the FCC on the issue and the response has been on Verizon's side.
The boot loader being locked is completely legal as of right now and unless a large majority of their customer base demands unlocked boot loaders, we will be dealing with them indefinitely.
If Verizon were, in fact, illegally locking boot loaders, the FCC would have intervened by now.
Sent from my HTC One.
Vzw just knows that the modders are less than one percent of their customers so they don't care what we think.
Sent from my 4G LTE HTC One
If we can't go to HTC about this issue (I do think they are partially to blame), and we know doesn't give a sh*t about it's customers, so we can't go to them. Who can we bring this issue to and possibly make some headway? I mean if we blow someones inbox up enough, or tweet, or whatever method, we are going to be heard. Chances are it wont get us anywhere, but I think we should try. I wish I knew who to take this to. If we find the correct company/person I think we should have a standard message we can just cut and paste into an email, tweet, etc.
If nothing else, we are sharing our headache with someone else. I really wish we could intimidate Verizon as I see that being the one thing that would get us anywhere.
Someone posted something about Verizon losing money through bricked phones because of unlock or s-off. That is a bull**** excuse. They could track unlocks if they wanted to and then just tell the ass who bricked his phone that he is SOL because he unlocked.
Data is the only thing keeping me with Verizon. I am going to start using wifi as much as possible (where it is convenient) and see how low I can get my average data. Before I got my One I went into ATT and said "here is the deal I have now with Verizon, throw together a comparable plan to convince me, so I can convince my wife it is worth switching to you guys." He looked at my plan and said ATT couldn't come close to offering a better deal based on my data usage. Chucked up the deuces and walked out.
so, i am legally blind. I bought a samsung galaxy note 10.1 2014 edition on the huge amount of recommendations that i received from many people. It was purchased through Amazon from a 3rd party seller business. After a few months the os starting getting crazy. Seller advised resetting to factory defaults. I did this . Now it is stuck on a screen asking for a samsung account. I dont have one. I contacted Samsung and they said that since it came from this 3rd person business seller through Amazon and since it appeared that it was a non-USA model (???) that there was nothing they could do unless i was able to get the serial number or IE number for it from the seller as it does have one printed on it where it should be. Verizon said "Huh so you dont have service with us....we cant help..call Samsung". The seller is no longer in business. Long story short i needed this to be able to read books and a lot of other stuff. It worked super great when it was working....now its a $350 paperweight!!!
Can anyone help me????? I am somewhat PC savvy and understand somethings about roots and the like, but i have beeen out of doing that stuff for several years. so details on how to's might be needed.
Any help would be greatly appreciated and you would be doing a huge good deed by helping a handicapped pwerson get back the only real visual aid i have. Thanks ahead of time for any help given.
Sorry man, the Verizon model so far cant have its bootloader unlocked, so any hopes of finding a way to break the lock are gone, you got scammed, a locked device is most likely a lost/stolen device, Id contact the bank and tell them about the scam if I were you. Its probably too late now since this was in 2017
yeah I had this happen with a tablet from work. I had 2 smaller galaxy tabs returned from employees. one was locked down with an account that we have NO IDEA how the employee put in there. He left and we had literally no way to unlock the tablet. The worst part was the phone/tablet guy was just going to give them both to me because they were going in the trash. I tried everything to bypass the account, came here and it was confirmed, not happening. I kept the good one and then put the other aside for an extra screen.