so, i am legally blind. I bought a samsung galaxy note 10.1 2014 edition on the huge amount of recommendations that i received from many people. It was purchased through Amazon from a 3rd party seller business. After a few months the os starting getting crazy. Seller advised resetting to factory defaults. I did this . Now it is stuck on a screen asking for a samsung account. I dont have one. I contacted Samsung and they said that since it came from this 3rd person business seller through Amazon and since it appeared that it was a non-USA model (???) that there was nothing they could do unless i was able to get the serial number or IE number for it from the seller as it does have one printed on it where it should be. Verizon said "Huh so you dont have service with us....we cant help..call Samsung". The seller is no longer in business. Long story short i needed this to be able to read books and a lot of other stuff. It worked super great when it was working....now its a $350 paperweight!!!
Can anyone help me????? I am somewhat PC savvy and understand somethings about roots and the like, but i have beeen out of doing that stuff for several years. so details on how to's might be needed.
Any help would be greatly appreciated and you would be doing a huge good deed by helping a handicapped pwerson get back the only real visual aid i have. Thanks ahead of time for any help given.
Sorry man, the Verizon model so far cant have its bootloader unlocked, so any hopes of finding a way to break the lock are gone, you got scammed, a locked device is most likely a lost/stolen device, Id contact the bank and tell them about the scam if I were you. Its probably too late now since this was in 2017
yeah I had this happen with a tablet from work. I had 2 smaller galaxy tabs returned from employees. one was locked down with an account that we have NO IDEA how the employee put in there. He left and we had literally no way to unlock the tablet. The worst part was the phone/tablet guy was just going to give them both to me because they were going in the trash. I tried everything to bypass the account, came here and it was confirmed, not happening. I kept the good one and then put the other aside for an extra screen.
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hi, i have recently purchased a touch pro 2 off ebay and i stuck my SIM card in it to find out i cant get a signal or make calls etc..
i really dont know what i should do.
please help. any advice is helpful.
Was it used or new?
used, he was selling as 'it no longer makes calls or sends texts'
if it was listed as barred theres no way i would have bought it. but with what he wrote it sounded fixable.
earni said:
used, he was selling as 'it no longer makes calls or sends texts
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So you were suprised when you got it that it doesn't make calls? Call you provider they might be able to unlock it if the phone isn't broken to begin with. Next time i suggest understand what you are buying because this is a pretty ridiculous post. I am questioning my own judgment for even answering to this post.
i wasnt surprised it didnt make calls, i thought he may just have a bad radio or something but i checked the imei on checkmend and it shows up as blocked..
You bought a phone that the seller told you didn't work. You assumed the reason it didn't work was one thing, but it turned out to be another. Whether he lied to you as to why it didn't work or not, you still took a chance on buying a phone you knew was not working. Take your loss, learn from it and move on.
If the phones blocked then he has found/stolen it. Or put in an insurance claim saying it’s been lost/stolen.
If you paid by PayPal put in a claim giving reason that you were not told the phone was blocked. You will then get your money back.
earni said:
i wasnt surprised it didnt make calls, i thought he may just have a bad radio or something but i checked the imei on checkmend and it shows up as blocked..
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bwaaaaahahahahahaha...that's what you get...!!!
earni said:
hi, i have recently purchased a touch pro 2 off ebay and i stuck my SIM card in it to find out i cant get a signal or make calls etc..
i really dont know what i should do.
please help. any advice is helpful.
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I've had this situation before and although it turned out that the phone I had purchased wasnt stolen, the process will be the same:
Contact your Phone Network and give them the IMEI number and explain the situation. Don't worry - they are used to dealing with this type of call. They will use a database shared between all the network providers to find out the original and current owner of the handset and tell you whether it has been registered stolen or just blocked by the previous owner (this is what happened to me only I found this out a lot later).
If they tell you it is stolen, take the handset and everything that came with it to your local police station, including print-outs of any correspondence you have had with the seller - via the website market place or direct.
The police will give you a crime number and most probably take the device and the print outs from you to investgate further. You will need the crime number to get your money back later on.
Contact the market place and your bank (credit card company) and explain the situation and give them the crime number.
In most situations, the market place will give you your money back (withdraw it from the sellers account). If they dont, your credit card company will do the chasing for you but you'll need to try yourself first.
The market place may ask you for more documents from the police and the police will be very understanding. The police woman assigned to my crime number was very helpful and was in regular contact with me about how the investigation was proceeding.
The whole process may take 6-8 weeks. It can be drawn out but persevere and you will get your money back - and deservedly so.
Good luck and PM me if you need any further advice.
I thought gsm phones cannot be blocked?
DJ_MiX said:
I thought gsm phones cannot be blocked?
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I am no expert but they can certainly be blacklisted by the owner and that was what I was suggesting.
http://www.unlockme.co.uk/blacklist.html was a site I read up on when I was faced with the same situation.
My phone was blocked. I rang up Orange and told them the situation and they unblocked it - to my surprise. At the same time, I had opened a case in eBay which went in my favour, but I decided to keep the TP2 as it's now working. In my case, I could get a signal (four bars), but it always came up with no connection.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
I recently purchased a Samsung Galaxy S II T989 off of craigslist. It was described as Brand New, and came with box and all original accessories, etc. Still had screen protectors and everything on it, so i assumed i would have no problems. I am using AT&T and wanting to unlock it so that i wouldn't have to switch carriers. I paid a pretty reputable website 25$ for the unlock code, which i received and entered as directed.
I attempted to enter my SIM and i get an invalid SIM message. I called Samsung to figure it out and they had me send them the phone. They received it and inspected it to ensure nothing was wrong. They then tested the IMEI which came back as a black-listed phone, but would not disclose the reason.
So t-mobile will offer me no help what so ever, nor will samsung. I try calling the *#7465625# number to test if the phone is unlocked, but i get an error message stating "The process com.android.phone has stopped unexpectedly" and i have only one option which is force quit. I used the factory reset option a couple times to see if this helped at all, and got nothing.
I only have experience with iphones, so i really know nothing about the android OS. I've heard a lot about "rooting" and such for the unlock but it's like a whole different language for me. I think i could do it, but it's what i would need to do afterward that is really of concern to me. If anyone could help it would be greatly appreciated. This phone has just been sitting in my drawer for the past month because i have absolutely no idea what to do. I only want legal advice, please dont ask me to do something illegal or thread will be closed, again.
** For The Mods. I wish to do NOTHING illegal with this phone. I only want it to work with a carrier, and Unlocking is not illegal.
If the phone is blacklisted, it won't be a usable phone. It won't connect to networks because the IMEI is bad.
Sent from my SGH-T989 using XDA
T-Mobile blocked the IMEI for their network, and possibly their smaller networks. But that does not mean it can't be used on AT&T's network or any other GSM network. I see ton's of people on ebay selling black listed T989's that can be used on any GSM network, just not t-mobile's. I just need guidance on how it can be done, legally of course.
youngunner-2 said:
I recently purchased a Samsung Galaxy S II T989 off of craigslist. It was described as Brand New, and came with box and all original accessories, etc. Still had screen protectors and everything on it, so i assumed i would have no problems. I am using AT&T and wanting to unlock it so that i wouldn't have to switch carriers. I paid a pretty reputable website 25$ for the unlock code, which i received and entered as directed.
I attempted to enter my SIM and i get an invalid SIM message. I called Samsung to figure it out and they had me send them the phone. They received it and inspected it to ensure nothing was wrong. They then tested the IMEI which came back as a black-listed phone, but would not disclose the reason.
So t-mobile will offer me no help what so ever, nor will samsung. I try calling the *#7465625# number to test if the phone is unlocked, but i get an error message stating "The process com.android.phone has stopped unexpectedly" and i have only one option which is force quit. I used the factory reset option a couple times to see if this helped at all, and got nothing.
I only have experience with iphones, so i really know nothing about the android OS. I've heard a lot about "rooting" and such for the unlock but it's like a whole different language for me. I think i could do it, but it's what i would need to do afterward that is really of concern to me. If anyone could help it would be greatly appreciated. This phone has just been sitting in my drawer for the past month because i have absolutely no idea what to do. I only want legal advice, please dont ask me to do something illegal or thread will be closed, again.
** For The Mods. I wish to do NOTHING illegal with this phone. I only want it to work with a carrier, and Unlocking is not illegal.
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That's the problem right there.
xxjrsmith3xx said:
That's the problem right there.
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I am well aware of the problem. I am seeking the solution
I have my galaxy s3 through tmobile, and I used to be on my boyfriend's account. Well after we broke up, he reported my phone as stolen. Now I cant use my phone with any carrier, because apparently the IMEI number has been blacklisted. I have called tmobile to explain the situation, but they are not hearing it because I wasn't the account holder. Is there any way to go around this situation? They will not listen to me or believe me, even though I take my phone to them and show all of my data and proof that I have had it forever! Please help, because if I cant fix this then I will be out a lot of money that I do not have!!!
jessf said:
I have my galaxy s3 through tmobile, and I used to be on my boyfriend's account. Well after we broke up, he reported my phone as stolen. Now I cant use my phone with any carrier, because apparently the IMEI number has been blacklisted. I have called tmobile to explain the situation, but they are not hearing it because I wasn't the account holder. Is there any way to go around this situation? They will not listen to me or believe me, even though I take my phone to them and show all of my data and proof that I have had it forever! Please help, because if I cant fix this then I will be out a lot of money that I do not have!!!
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Well, I'll bite the bullet on this one. It looks like you are screwed as your phone is blacklisted and most of the carriers are sharing lists, so you probably never be able to get service in the U.S. Your only real options, other than pursue legal action against BF/TMo, are to sell the phone to a non-U.S. party for them to use or part it out.
Good Luck with it.
Thread Cleaned. Do not spam the boards to get 10 posts.
hey guys, just bought a NOTE 10 PLUS from a friend dirt cheap since he cant unlock it. i tried to do the factory rest and now im stuck at the setup screen saying i need to varify myself. can you guys link me to the proper thread to download the firmware to flash with odin. theres so many varients that i need to ask for guidance. this is the N975U for the Sprint network. id like to just have it as a web browser if possible.
Simply return it to it's owner and they will be able to unlock it. Flash whatever you like, you won't be able to get around a frp lock.
The fact that 'the friend' is unable to unlock it makes it a bit suspicious...
Jeff202020 said:
hey guys, just bought a NOTE 10 PLUS from a friend dirt cheap since he cant unlock it. i tried to do the factory rest and now im stuck at the setup screen saying i need to varify myself. can you guys link me to the proper thread to download the firmware to flash with odin. theres so many varients that i need to ask for guidance. this is the N975U for the Sprint network. id like to just have it as a web browser if possible.
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Hopefully this will help for future encounters...
Before you buy/accept any Android device make sure the seller/owner of the phone does a factory data reset before he/she sells/gives it to you.
Performing the FDR will disable the FRP lock (Google Anti-theft Measure). As stated previously if the previous person doesn't do the phone will ask for the previous Google Account login information for verification. Without that information you won't be able to use, flash or Factory Data Reset the phone.
There is 100% a way to unlock it as previously mentioned, return it to its owner. Buying stolen goods is not a good idea, that is what we can learn from this.
Wish I would have known this was locked this way. Dont think its stolen.. just found. Oh well..... learned the hard way.
I'm sure you do but the owner didn't buy it just so you could get a sweet deal on a Note 10 Plus. Stolen or lost, it could easily be returned to it's owner.
Jeff202020 said:
This is a found phone over the holiday shopping spree. That's what I was told at least. I've been out of the flashing world for years and was not aware about these new security system with Google. Bought the dang thing for 200$ thinking I was getting a awesome deal by just flashing it. looks like I lost money. So there's no way to unlock it? I was also forwarded that he couldn't unlock the thing. I thought I'd stay quiet and use is in since he doesn't even know what it is. Lol. I might have shot myself in the foot.
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Am I understanding this correct? Your friend found the phone (he didn't buy it nor did he actually own the phone, he just happened to find it) that you bought?
If so then that is in fact a stolen phone. Regardless of what your friend said if someone happened to loose the phone it does not mean it belongs to the person who found it. If the friend didn't make a reasonable effort to find the owner of the phone then they have committed theft by finding.
The correct and legal thing to do when you found a lost phone is if you see any sort of carrier branding on the phone (Verizon, AT&T or etc) take it to the nearest store matching the carrier branding. Inform them that the phone was found on the ground. They will be able to locate the appropriate owner. If you can't locate any branding you should take it to your local police department in case someone called it in as lost. If the phone was found at a local store, give the phone to the store in case someone comes looking for the phone they lost.
And the answer is no. The FRP lock is an anti-theft measure. Surrender the phone to the applicable provider or local authorities so the owner can claim the lost device. Your friend should be able to give your money back if they are your friend.
You have received your answer here and also here
Return it to the authorities as your posts about this are inconsistent
Thread closed and all other posts about this will be removed