Develop Bugs

BRICKED gs2 warranty repair?

Just recently purchased a galaxy s2 and rooted it. Went through process of flashing a rom ([email protected]!!%[email protected]%@) was actually in the i900 forums. So now that I have a brick first one ever, who has done what with theirs?
Sent my brick in to for warranty repair to samsung, received on thursday 1/19. Currently in the "repair status". Will it be repaired without charge? From reading other forums with same sitatuation I have read that it will most likely be repaired under warranty. Any input is helpful! thanks
Update 1/23
Called samsung for update
REPAIRED UNDER WARRANTY!! through samsung
Phone should arrive 1/25 or 1/26, not much detail on repair other than it was fixed.
Hopefully I'll get more info once it comes back.
1/24
Original Problem:
TECHNICAL INQUIRY - POWER - WILL NOT POWER UP
Problem found:
NO POWER UP
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-888-987-4357

I had mines exchanged for a brand new one and they had no idea the previous one was rooted.
Sent from my SGH-T989 using Tapatalk

agentg1001 said:
I had mines exchanged for a brand new one and they had no idea the previous one was rooted.
Sent from my SGH-T989 using Tapatalk
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Click to collapse
was it exchanged through tmobile or samsung?

Tmobile does the exchange for you as a service to their customers. The actual warranty is through Samsung. To answer your question should you have it exchanged No because flashing the ROM voids the warranty however will they? Probably.

well, only send it in if the phone doesn't turn on at all, if it turns on to even a boot screen or anything I wouldn't recommend warranty exchange. it was done through Tmobile over the phone .
Sent from my SGH-T989 using Tapatalk

Bought it off Craigslist , plus I'm not with tmobile. It doesn't power up or anything , not to worried about it just curious to as what others have done

okay, called samsung customer service today to get an update on the phone!
It has been repaired !!UNDER WARRANTY!! current status is its waiting for a shipping label to be printed. Should receive the phone by thursday or friday most likely. Not 100% sure as to what they "repaired" customer service rep somewhat vague on what was done. So hopefully more info once it arrives in the next few days!

my IMEI is under warranty but i bought it off craigslist. do they require proof of purchase?
how did you initiate a warranty repair? i would like to send mine in.
are the numbers below what i should use? or is there a better way to do this.
SAMSUNG
Phone Number: (201) 229-4000
Technical Support: (800) 726-7864 [1-800-SAMSUNG] [PRESS 2]

Heeeeeeey same thing happened to me. Trust me on this. I did the same thing: flashed a MIUI Rom for an i900. Bricked it and I was like "say whaaaaaaaaa?". So I called Samsung, told them I had turned the phone off, pulled out the battery, inserted my SD Card/SIM Card (whichever you prefer), and turned it back on but nothing. Ten they'll ask you to plug it in with and without the battery and just go along with it. Tell them nothing is responsive and blah blah blah. IF THEY ASK IF ITS ROOTED SAY NO!!!! They can't check it because the ROM counter got reset. They replaced my motherboard. Sure it'll take about two weeks but it'll be back.
Here is a screenie with proof. http://i44.tinypic.com/2rpw40x.png
So yeah just call em. If you need anything, feel free to PM me .

Think mine was same as yours, should arrive thursday or friday.

[Q] Advice about a warranty?

Hey everyone... so I need some input, I know a guy who recently used his upgrade to buy an ion but already has a GNex and is willing to give me the ion brand new for a great price and I was wondering if you know if the warranty would still be valid under me? Basically if some thing we're to go wrong could i still file a warranty claim even though I didn't originally purchase it from AT&T? Thanks for any replies everyone.

I would say yes but I'd call att really
Sent from my LT28at using xda premium

Just have the contract put In your name. But Sony warranty will always be valid.
Sent from my LT28i using xda app-developers app

I bought mine from a friend so if anything whoever had the phone originally would have to call at&t to initiate a warranty exchange through them but if you go directly to sony the warranty is valid no matter who owns the phone.

Greenarcher707 said:
I bought mine from a friend so if anything whoever had the phone originally would have to call at&t to initiate a warranty exchange through them but if you go directly to sony the warranty is valid no matter who owns the phone.
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Click to collapse
Thats false. I had to do 3 warranty exchanges on a Atrix HD that I bought off CL (they're sending me an ION). AT&T just checks to make sure the phone is still under warranty by the IMEI.

Sony suppport is a joke...

So I just got off with Sony support trying to get my phone fixed. I don't even know if I'm still under warranty since they obviously don't read the reason for contacting them in the first place. I told the guy I need to get my phone repaired. He told me to contact Sony to initiate a repair. When I asked how I do that, he said I should contact Sony... I don't even know where to begin to describe my frustration. I don't know whether or not to contact Sony, or AT&T. My service provider is AT&T but I bought the phone on the Sony website. I'm about 30 seconds away from selling this phone on eBay and using my old Inspire 4G for another year. Ridiculous. Sorry. I just needed to vent.

Your best bet is to call them. You have to be issued an RMA number to return.
*BE WARNED* I sent my phone in for repair and after idiot after idiot and over a month, still no phone! I was told it was pending, swap status to I should have a tracking number any second (told that for over a week). I finally emailed the CEO of Sony Mobile North America one night before work. The next morning a super nice lady that sounded like Paula Dean called me and said the CEO sent her my email and she would find out by days end where my phone was. She called me back later that same day (Friday) and said my phone would be sent out that day overnight FedEx with special Saturday delivery. FINALLY got my phone back and all it took was an email (several calls daily, several "escalation tickets" by manager, etc) lol
That was a couple weeks ago. Yesterday I got an email that they're sending me the MW Sony Bluetooth headset as compensation for the FUBAR that happened with my phone.
It was bad timing. I found out:
My phone was finally looked at and authorized to be swapped
They had to wait to get more replacement units from Sony
Once those arrived they had to be sent out to be upgraded to the recent ICS update
Once they were returned updated they had to be processed and sent out
My phone was not insured through AT&T and since it was a replacement for an old Xperia Play I had to deal directly with Sony! IT WAS A NIGHTMARE but not common.

joe3681 said:
Your best bet is to call them. You have to be issued an RMA number to return.
*BE WARNED* I sent my phone in for repair and after idiot after idiot and over a month, still no phone! I was told it was pending, swap status to I should have a tracking number any second (told that for over a week). I finally emailed the CEO of Sony Mobile North America one night before work. The next morning a super nice lady that sounded like Paula Dean called me and said the CEO sent her my email and she would find out by days end where my phone was. She called me back later that same day (Friday) and said my phone would be sent out that day overnight FedEx with special Saturday delivery. FINALLY got my phone back and all it took was an email (several calls daily, several "escalation tickets" by manager, etc) lol
That was a couple weeks ago. Yesterday I got an email that they're sending me the MW Sony Bluetooth headset as compensation for the FUBAR that happened with my phone.
It was bad timing. I found out:
My phone was finally looked at and authorized to be swapped
They had to wait to get more replacement units from Sony
Once those arrived they had to be sent out to be upgraded to the recent ICS update
Once they were returned updated they had to be processed and sent out
My phone was not insured through AT&T and since it was a replacement for an old Xperia Play I had to deal directly with Sony! IT WAS A NIGHTMARE but not common.
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Click to collapse
At least you get a headset out of the deal. The website support is a joke. If anything like that happened to me, I would probably go on a killing spree.

Mine was very easy www.sonymobile.com/global-en/support/contact-us/country/en_US
Chat or call:
Please include a printout of this email with your product when you return it to the address listed below.
Before shipping your product, please make sure you remove any removable or customized accessories, such as:
- battery cover (if removable)
- battery (if removable)
- SIM card
- SIM card adapters
- removable front faceplates (if your phone has this option - refer to User Guide)
- wrist straps/belt hooks (if applicable)
- memory stick or microSD card (if applicable)
Return of these extra items cannot be guaranteed. Please store these items in a safe place during your phone's repair so that they may be replaced on the phone when it is returned to you. Any SIM cards or memory cards received will be destroyed as a security precaution.
Please include a copy of your proof of purchase when shipping your phone for repair, if directed by your Customer Service Representative.
To ensure that there is no shipping damage, we recommend that you pack your phone in bubble pack and then place it in a sturdy corrugated, crush-proof box for shipping. Shipping damage could void the warranty.Make sure you send your product via a method that is traceable. I.E. UPS, FedEx as Xperia is not responsible for lost or damaged packages while in transit.
On the outside of the box, clearly print your return shipping address and the return authorization number 101212288714.
If you are sending a phone, ship the package to:
Sony Laredo Customer Satisfaction Center
10227 Crossroads Loop
Suite SMC-DEU
Laredo, TX 78045

randy_c said:
Mine was very easy www.sonymobile.com/global-en/support/contact-us/country/en_US
Chat or call:
Please include a printout of this email with your product when you return it to the address listed below.
Before shipping your product, please make sure you remove any removable or customized accessories, such as:
- battery cover (if removable)
- battery (if removable)
- SIM card
- SIM card adapters
- removable front faceplates (if your phone has this option - refer to User Guide)
- wrist straps/belt hooks (if applicable)
- memory stick or microSD card (if applicable)
Return of these extra items cannot be guaranteed. Please store these items in a safe place during your phone's repair so that they may be replaced on the phone when it is returned to you. Any SIM cards or memory cards received will be destroyed as a security precaution.
Please include a copy of your proof of purchase when shipping your phone for repair, if directed by your Customer Service Representative.
To ensure that there is no shipping damage, we recommend that you pack your phone in bubble pack and then place it in a sturdy corrugated, crush-proof box for shipping. Shipping damage could void the warranty.Make sure you send your product via a method that is traceable. I.E. UPS, FedEx as Xperia is not responsible for lost or damaged packages while in transit.
On the outside of the box, clearly print your return shipping address and the return authorization number 101212288714.
If you are sending a phone, ship the package to:
Sony Laredo Customer Satisfaction Center
10227 Crossroads Loop
Suite SMC-DEU
Laredo, TX 78045
Click to expand...
Click to collapse
I'll probably have to call. I just hope they're open on Saturday. I'm never buying a phone through the website again. Thanks for the info.

I've used their support online chat before too without major issues.
Sent from my Sony Xperia™ ion

It's frustrating to say the least. They're idiots and know nothing more than what their poorly updated system tells them.
The Laredo facility is just a hub that things go to and are dispersed to other repair facilities from there. There's been MANY horror stories of $3k laptops and stuff becoming MIA. Their repair is a joke but yeah, at least I'm getting a headset I'll never use out of it all.

Hey if you're not going to use I'd gladly take it off your hands, I'm glad that none of my Sony products have problems or need to be repaired.
Sent from my SGPT12 using xda app-developers app

Sony support is garbage clearly u never owned a ps3 lol im guessing sony is used to dealing with dumbasses because they always tell you yo do anything any idiot would know how to do and would have done. It like the ppl they hire know nothing about the products they sell
Sent from my LT28i using xda app-developers app

Because they don't. They sit at a computer and you say; "phone wont turn on" they find the option on the pc that closest matches yours then they are given a new list of questions to ask you. Then the cycle repeats, don't get mad at them for what Sony pays them and highers them to do. Get mad at Sony and whomever is in charge of the support section of Sony for making the call center beat around the bush and piss you off.
Sent from my LT28at using xda premium

Sony Warranty Ripoff

I bought my phone without a contract from Newegg. 11 months later the battery is dead, phone won't stay on without being on the charger. I call Sony and then send them my Newegg Invoice clearly showing I bought the phone in Sept of last year. Sony says they will not honor the warranty because my Newegg invoice does not show the IMEI number. Why would Newegg put the IMEI number on the invoice? This is the last Sony product I will ever buy.

huh! As far as i can remember all invoices of my previous phones had their IMEI no on them (including my current ZL). Mayb you can contact Newegg about it!

Worst case scenario the battery is fairly easy to replace, it'll probably take you all of 1-2 hours, maybe less if you're skilled with technical stuff.

This is my experience with Sony Canada: I bought an used Xperia ZL online in May 2013. After a few months I noticed dust in the camera lens. Nothing I tried worked and finally I sent the phone to Sony for repair w/o receipt telling them that I lost the receipt. They fixed it and sent it back.
A few months later the 3.5mm jack went bad as I could not hear anything after connecting the earphones. I sent it for repair again and got it back fixed.
This year in May the camera stopped working. I tried reflashing the phone, repairing it using their tool but nothing worked. I sent it back again. Obviously with no receipt and this time out of warranty. To my surprise after about a week I received a brand new phone from Sony (including all new accessories and box) with a letter saying that my old phone is not repairable anymore and I was offered a new phone in exchange. I was puzzled and could not believe it. So far the phone is going strong w/o issues.

ovexi said:
This is my experience with Sony Canada: I bought an used Xperia ZL online in May 2013. After a few months I noticed dust in the camera lens. Nothing I tried worked and finally I sent the phone to Sony for repair w/o receipt telling them that I lost the receipt. They fixed it and sent it back.
A few months later the 3.5mm jack went bad as I could not hear anything after connecting the earphones. I sent it for repair again and got it back fixed.
This year in May the camera stopped working. I tried reflashing the phone, repairing it using their tool but nothing worked. I sent it back again. Obviously with no receipt and this time out of warranty. To my surprise after about a week I received a brand new phone from Sony (including all new accessories and box) with a letter saying that my old phone is not repairable anymore and I was offered a new phone in exchange. I was puzzled and could not believe it. So far the phone is going strong w/o issues.
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Nice.
I know if you have issues and have to deal with repairing a phone through a carrier many times if your phone has a 3rd issue, they replace with new as wel...
Did you receive another zl? or something else?

I received a brand new ZL with all sealed accessories in retail box!

RMA

Google just sent me an rma label without me asking, does this mean my phone is definitely faulty or that they can't be bothered?
Has anyone returned theirs, do they just replace with a brand new one, recondition yours or send a reconditioned one?

At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk

What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.

danlat1415 said:
What do you mean they sent you one without asking?
Did they randomly send you an email or did you raise an issue with your phone?
I've recently done mine.
I contacted Google via Chat on their warranty website.
They then asked me to email them a picture of my phone with the fault (burn in).
They then asked for another photo of the phone with the original box showing the IMEI number, or the receipt if I didn't have the box.
They then sent me another email saying they can agree to a replacement (I didn't ask for a replacement, just told them I had issues), and they emailed me an RMA label.
Because I bought my phone from a third party seller (not Google Store) they only do standard return, meaning they have to wait for my device to be returned before they send out a replacement.
You send them JUST the phone, no accessories or original box.
They then send you a brand new replacement, retail boxed with all new accessories.
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Click to collapse
I contacted on help site like you to discuss problems with intermittent sound through headphones and like you they just sent a label without asking.
How long did it take to get new phone?

browniegirl said:
At this point it should be a brand new device. Did you do advanced or standard rma?
Sent from my Pixel 2 XL using Tapatalk
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What's the difference? I'm guessing standard seeing as I didn't ask for it.

If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.

danlat1415 said:
If you buy from Google they can do Advanced exchange, where they send you a replacement FIRST, then you send your old one back within 21 days or they charge you for it (because they have your payment details).
Standard is usually if you bought from anyone other than Google directly. You send them your old one and they then despatch a new one as soon as they acknowledge receipt.
Should take about 5 working days altogether, from the day you post yours back.
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Click to collapse
Sadly, got it from EE. Just had an email from Google saying I can try EE first if I want. Next issue is if theres a delay as I have the panda and it looks like there is a bit of a shortage of these.

I'd highly recommend going Google's exchange, not EE's.
EE phone are the only UK company to lock this phone to that network. It is a small software trick done via Google. Google will auto unlock the device after 2 years - but you can request this from EE after 6 months from the date it's first used.
Also, the bootloader is locked (oem unlocking greyed out in developer settings) - so again, everything is locked down.
Whilst this may not be an issue to most people, those who want to fix things themselves, change network (or sell their phone as unlocked when Pixel 3 comes out), or just play around with custom software, cannot do it on EE.
EE is the UK's version of Verizon....
If you use Google's exchange, they'll swap it for a Google Unlocked version in the UK.
Mine was from EE - I'm so glad I didn't use EE for the exchange, not very good customer service and would have had to wait for stock.
Google have separate stock for exchanges - so even if you have a Panda, you'll get it quicker than someone buying a new one off their Store and having a wait time.