Related
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Odd that you've not heard from them, they usually arrange to collect the phone when you call them.
They won't replace it, just repair it. Takes about week.
Im also in the UK. I arranged repair over the online chat which was more helpful as it was obviously instant conversation rather than waiting for replies. It took 7 days, Monday to Monday. My repair was the WiFi problem though. My bootloader was (and is still) unlocked. I just restored the stock recovery and ROM and nothing was mentioned of the unlock they just repaired it. I'm not sure what u can do with regards to having no handset. When I had my old HD2 direct from o2 they fixed it directly with their own repair center and provided a temporary phone for me to use. Having this HOX on orange through dial-a-phone they to told me to contact HTC also.
mishooo said:
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Click to expand...
Click to collapse
it's not down to HTC, it's down to 3 to sort your repair out. I've not used 3 but I upgraded with P4U and had to swap 4 Sony Xperia S (yellow spot) all within 28 days each time being told that after 28 days they would have to send it for repair.
seanicca said:
it's not down to HTC, it's down to 3 to sort your repair out. I've not used 3 but I upgraded with P4U and had to swap 4 Sony Xperia S (yellow spot) all within 28 days each time being told that after 28 days they would have to send it for repair.
Click to expand...
Click to collapse
I know - i was a bit surprised as well.
I mean i have my contract with 3 not HTC - true - htc made the device in a bad way but still....
Well anyway thank you all - a week i guess will be fine i have another device its just a bit outdated and I`m having trouble running openvpn and stuff on it
If it's within 28 days of purchase return it to where you bought it and they're obliged to replace it if it's a defective unit.
I had same issue and carphone warehouse were happy to replace it.
Good luck
Sent from my HTC One X using xda premium
mishooo said:
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Click to expand...
Click to collapse
My experience isn't in UK, but my first HOX also got a bright spot on screen. What I did is, I placed in an ELF (Early Life Failure) order as soon as I found the problem in retail store (I signed up the phone online), it took repair department of my carrier (not HTC) 3 days to response and approve my claim. Ultimately, I picked up a new one in retail store, and thats the happy ending of my story.
Just to keep people updated if someone has the same problem.
I spoke with HTC today - and I have to say I`m amazed by the support.
A UPS person is going to come and collect my phone tomorrow so it is quite quick and within 7 days I`ll have new or repaired device. I had to include proof of purchase and a form they send me.
I have been asked if I unlocked the device and they actually apologised to me in case it gets relocked during the repair process - so unlocking it is not a problem.
Well teats for now - I`ll say what happened when it returns
Interestingly, I've never been asked for proof of purchase from HTC, and I've used the repair service four times, including my One X which was collected today.
Funnily enough though, I wouldn't even have it if it wasn't for someone else being asked for its proof of purchase for a repair lol
The repair email says to include proof of purchase, but I think people get away with not doing so. My first repair got replaced with another phone, which was unlocked, then it had to go in for repair and as I included my proof of purchase which states my phone was with 3, HTC flashed 3 firmware onto it, relocking it.
That was just the beginning of my issues though, now after months of problems, HTC finally sent me a retail unit (not from repair centre), but it ended up being defected as well as it was from an old batch...
It never ends. My tip is if you ever deal with HTC sending you a new phone, request it's from the newest batch possible.
Oh yeah, so it does. Never noticed that before (on account of never reading the email)
None of the reps I've spoken to on the phone or chat have mentioned it, so I've never sent one.
And here we go with the update - the device arrived yesterday - I was quite excited since it was actually fast It was send back to me on friday (so 2 days for repair and delivery) and i received in ot monday just because UPS dont deliver on weekends apparently.
Anyway - the first thing I noticed was when charging i can see the light not only from the speaker but from the top of the creen as well - well that was fine with me. But what i have noticed today is that when charging the touch on the screen goes nuts - i just put my finger and it starts thinking i have pressed on random locations with like 100000 fingers.
(BTW anyone had that problem - i presume it is building some kind og charge on the screen due to the charge but have no idea why)
And so here we go again - I contacted the support and they are coming to pick it up again (this time on 13-th of Aug since I`m outside the UK for a week).
I hope they will just replace it this time instead of trying to fix it.
I'm in the UK, I had lots of issues with my senny XE in repair 4 times eventually they gave me a free upgrade to the hox with a nice new 2 year warranty
I'm replying just to give you the direct number in case you don't already have it
01279 206906.
You have to request a replacement they won't just replace it HTC don't repair their own devices apparently so repair centre will just fix anything I had a new screen motherboard and chassis on one repair all because of dust lol
Sent from my HTC One X using xda premium
Finally received my phone after the second repair - for now it seems to be working properly. Hopefully that will be the end of the story
In Australia if you pay A who is on selling a product for B your contract(warranty/consumer law) is with A as they received payment. I purchased my HOX outright and also had a problem with the screen, the seller was giving me the same BS until I set him straight. Received a new HOX the same day.
Just realised the screen is a bit less responsive when charging ..... again ....
is that something normal - I mean if i have to send it again for repairs I`ll be quite pissed - I mean that's like a month of not having a phone overall
Just found a video of htc desire having similar problems - mine is not as bad tho http://www.youtube.com/watch?v=DpDyMykRH9M&feature=youtube_gdata_player
does anyone know if thats actually because of the charger not the phone ?
I feel for you. I had mine die in the first 2 weeks. Took my provider 5 weeks to replace it.
I have an issue with my One X, the G-sensor totally will not respond, I have tried everything short of flashing a new ROM (but I'm still stock due to no S-off)
Now, I've decided to stop putting off sending my phone into repair after having this issue for over 3 weeks.
What I want to know is;
What was your experience with HTC repair?
How long did they take to fix and return your device?
I go on holiday in 22 days, and I very much need the camera on this phone however it's stuck in the wrong rotation, I'm assuming it won't take HTC 22 days to repair the phone?
I have had a good and a terrible repair experience with them. But if you send it in now hopefully the turnaround will be 2 weeks.
So far so good. I called them on Monday, they sent the courier to pick up my device yesterday and on the website it states that my device is being repaired as of 9:58am today. Hopefully the rest goes smoothly, I have heard some real horror stories.
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
Goku80 said:
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
Click to expand...
Click to collapse
What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
TommUK said:
What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
Click to expand...
Click to collapse
UK mate
Sent from my HTC One X using Tapatalk 2
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
lawrence750 said:
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
Click to expand...
Click to collapse
Just for all you UK people, if the device has ANY problems in the 1st six months take it back to the retailer and demand a replacement. You might have to push them but ultimately you will be successful . In the first 6 months the fault is considered to have been there since manufacture, after six months it's a bit different.
The Sales of Goods act covers this for you.
Here's a few links that might help
http://whatconsumer.co.uk/the-sale-of-goods-act/
http://whatconsumer.co.uk/shops-responsibility/
HTc repair center here in the us is suck big time, i'm still waiting on my htc one that i sent for repair since July 5th, finally i got an email from them that they ship it back to me, now its gonna take another 6 days before i receive it, they could at least overnight since they took that long to repair it.. never again
HTC EVO View 4G Repaired
My View stop working just like that: I got some strange pop-ups about apps force closing then I decided
to reboot and that got stuck. Pressing power for a long time didn't help. The charging led no longer
lighted up. Pressing all kinds of button combinations didn't help me. The tablet was dead!
This is a refurbished tablet that I bought off Tech4Less. I had it S-OFFed and rooted.
I called HTC customer support to inquire about the repair policy. I could get a box shipped and send
in the tablet for repair (here in the US). I was told that they would quote me the cost per email and
if declined I would have to pay a $35 fee. Well that to me was worth the try. Pay $35 to learn whether
you have a brick or not. I got the box, shipped the tablet to their repair centre and waited. By the
way the Fedex shipping label came for free. So far no costs and no word from HTC, although customer
service promised to send me email about the repair policy. Also the repair centre never acknowledged
receipt of the tablet. This was a few days before 4th of July. Two weeks later I shopped for a new tablet
and got a great deal on a new 2012 Nexus 7 from Staples.
I had given up on my View. No notice of what was going on with the repair; no repair tracking number.
A few days later I was happily unpacking my new Nexus and showing it off to my wife. She remarked
that the HTC repair probably was a hoax and that my old tablet was lost. I checked my email at that
moment and lo and behold threre was an email from HTC stating that the tablet was repaired and on its
way back to me. It mentioned the serial number and a repair number and I was able to use those to
look up the actual Fedex tracking number on their web site. I couldn't believe it... Every day I checked the
progress and eventually I got the box on my doorstep. Indeed, my good old trusty View was working
again. HTC provided a repair sheet and noted that among other minor replacements, the motheroard was
replaced. Wow! And no bill. Yes, really. Maybe a mistake on their part, but lucky for me.
I am very grateful to HTC and can only hope that others are treated similarly.
im not happy at all, since i bought my htc one in june 2013, its been repaired twice , i was suurprised it was collected and returned within 7 days from my door. This 3rd time its been over 10 days, it was howing as "reapired" in the tracking info, but today its showing back "in repair"...whats going on htc?..apparently hey dont have a repair centre here in the uk its in poland :laugh:
htc service center in chennai
Icare service center is having 4 years old and having more than five year experienced htc reapir persons. If you want htc service center in Chennai certainly contact to icare for best services with warranty at cheap rate.
Contact Us
Icare Service Center
Doshi Gardens,
Shop No -3 ,Basement Floor,
No 174, NSK Salai (Arcot Road),
Vadapalani,
Chennai, Tamilnadu 600026
South India
044 - 4203 5177 , +91-98402 00178
Angry
I live in the UK. I sent my HTC One M8 off to UK on the 11th of May 2015. It is now the 9th of June 2015 still haven't received my phone. On their tracking page it says itshe being packed to be returned. It's been on being packed for 2 days now they are seriously p*ssing me off. I haven't had a phone all this time.
So I just got off with Sony support trying to get my phone fixed. I don't even know if I'm still under warranty since they obviously don't read the reason for contacting them in the first place. I told the guy I need to get my phone repaired. He told me to contact Sony to initiate a repair. When I asked how I do that, he said I should contact Sony... I don't even know where to begin to describe my frustration. I don't know whether or not to contact Sony, or AT&T. My service provider is AT&T but I bought the phone on the Sony website. I'm about 30 seconds away from selling this phone on eBay and using my old Inspire 4G for another year. Ridiculous. Sorry. I just needed to vent.
Your best bet is to call them. You have to be issued an RMA number to return.
*BE WARNED* I sent my phone in for repair and after idiot after idiot and over a month, still no phone! I was told it was pending, swap status to I should have a tracking number any second (told that for over a week). I finally emailed the CEO of Sony Mobile North America one night before work. The next morning a super nice lady that sounded like Paula Dean called me and said the CEO sent her my email and she would find out by days end where my phone was. She called me back later that same day (Friday) and said my phone would be sent out that day overnight FedEx with special Saturday delivery. FINALLY got my phone back and all it took was an email (several calls daily, several "escalation tickets" by manager, etc) lol
That was a couple weeks ago. Yesterday I got an email that they're sending me the MW Sony Bluetooth headset as compensation for the FUBAR that happened with my phone.
It was bad timing. I found out:
My phone was finally looked at and authorized to be swapped
They had to wait to get more replacement units from Sony
Once those arrived they had to be sent out to be upgraded to the recent ICS update
Once they were returned updated they had to be processed and sent out
My phone was not insured through AT&T and since it was a replacement for an old Xperia Play I had to deal directly with Sony! IT WAS A NIGHTMARE but not common.
joe3681 said:
Your best bet is to call them. You have to be issued an RMA number to return.
*BE WARNED* I sent my phone in for repair and after idiot after idiot and over a month, still no phone! I was told it was pending, swap status to I should have a tracking number any second (told that for over a week). I finally emailed the CEO of Sony Mobile North America one night before work. The next morning a super nice lady that sounded like Paula Dean called me and said the CEO sent her my email and she would find out by days end where my phone was. She called me back later that same day (Friday) and said my phone would be sent out that day overnight FedEx with special Saturday delivery. FINALLY got my phone back and all it took was an email (several calls daily, several "escalation tickets" by manager, etc) lol
That was a couple weeks ago. Yesterday I got an email that they're sending me the MW Sony Bluetooth headset as compensation for the FUBAR that happened with my phone.
It was bad timing. I found out:
My phone was finally looked at and authorized to be swapped
They had to wait to get more replacement units from Sony
Once those arrived they had to be sent out to be upgraded to the recent ICS update
Once they were returned updated they had to be processed and sent out
My phone was not insured through AT&T and since it was a replacement for an old Xperia Play I had to deal directly with Sony! IT WAS A NIGHTMARE but not common.
Click to expand...
Click to collapse
At least you get a headset out of the deal. The website support is a joke. If anything like that happened to me, I would probably go on a killing spree.
Mine was very easy www.sonymobile.com/global-en/support/contact-us/country/en_US
Chat or call:
Please include a printout of this email with your product when you return it to the address listed below.
Before shipping your product, please make sure you remove any removable or customized accessories, such as:
- battery cover (if removable)
- battery (if removable)
- SIM card
- SIM card adapters
- removable front faceplates (if your phone has this option - refer to User Guide)
- wrist straps/belt hooks (if applicable)
- memory stick or microSD card (if applicable)
Return of these extra items cannot be guaranteed. Please store these items in a safe place during your phone's repair so that they may be replaced on the phone when it is returned to you. Any SIM cards or memory cards received will be destroyed as a security precaution.
Please include a copy of your proof of purchase when shipping your phone for repair, if directed by your Customer Service Representative.
To ensure that there is no shipping damage, we recommend that you pack your phone in bubble pack and then place it in a sturdy corrugated, crush-proof box for shipping. Shipping damage could void the warranty.Make sure you send your product via a method that is traceable. I.E. UPS, FedEx as Xperia is not responsible for lost or damaged packages while in transit.
On the outside of the box, clearly print your return shipping address and the return authorization number 101212288714.
If you are sending a phone, ship the package to:
Sony Laredo Customer Satisfaction Center
10227 Crossroads Loop
Suite SMC-DEU
Laredo, TX 78045
randy_c said:
Mine was very easy www.sonymobile.com/global-en/support/contact-us/country/en_US
Chat or call:
Please include a printout of this email with your product when you return it to the address listed below.
Before shipping your product, please make sure you remove any removable or customized accessories, such as:
- battery cover (if removable)
- battery (if removable)
- SIM card
- SIM card adapters
- removable front faceplates (if your phone has this option - refer to User Guide)
- wrist straps/belt hooks (if applicable)
- memory stick or microSD card (if applicable)
Return of these extra items cannot be guaranteed. Please store these items in a safe place during your phone's repair so that they may be replaced on the phone when it is returned to you. Any SIM cards or memory cards received will be destroyed as a security precaution.
Please include a copy of your proof of purchase when shipping your phone for repair, if directed by your Customer Service Representative.
To ensure that there is no shipping damage, we recommend that you pack your phone in bubble pack and then place it in a sturdy corrugated, crush-proof box for shipping. Shipping damage could void the warranty.Make sure you send your product via a method that is traceable. I.E. UPS, FedEx as Xperia is not responsible for lost or damaged packages while in transit.
On the outside of the box, clearly print your return shipping address and the return authorization number 101212288714.
If you are sending a phone, ship the package to:
Sony Laredo Customer Satisfaction Center
10227 Crossroads Loop
Suite SMC-DEU
Laredo, TX 78045
Click to expand...
Click to collapse
I'll probably have to call. I just hope they're open on Saturday. I'm never buying a phone through the website again. Thanks for the info.
I've used their support online chat before too without major issues.
Sent from my Sony Xperia™ ion
It's frustrating to say the least. They're idiots and know nothing more than what their poorly updated system tells them.
The Laredo facility is just a hub that things go to and are dispersed to other repair facilities from there. There's been MANY horror stories of $3k laptops and stuff becoming MIA. Their repair is a joke but yeah, at least I'm getting a headset I'll never use out of it all.
Hey if you're not going to use I'd gladly take it off your hands, I'm glad that none of my Sony products have problems or need to be repaired.
Sent from my SGPT12 using xda app-developers app
Sony support is garbage clearly u never owned a ps3 lol im guessing sony is used to dealing with dumbasses because they always tell you yo do anything any idiot would know how to do and would have done. It like the ppl they hire know nothing about the products they sell
Sent from my LT28i using xda app-developers app
Because they don't. They sit at a computer and you say; "phone wont turn on" they find the option on the pc that closest matches yours then they are given a new list of questions to ask you. Then the cycle repeats, don't get mad at them for what Sony pays them and highers them to do. Get mad at Sony and whomever is in charge of the support section of Sony for making the call center beat around the bush and piss you off.
Sent from my LT28at using xda premium
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
crunchor said:
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
Click to expand...
Click to collapse
Just got hit by this myself..
How old were this devices?
CyberManiaK said:
How old were this devices?
Click to expand...
Click to collapse
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
KennyG123 said:
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
Click to expand...
Click to collapse
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
CyberManiaK said:
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
Click to expand...
Click to collapse
It just goes into a bootloop never to return.
KennyG123 said:
It just goes into a bootloop never to return.
Click to expand...
Click to collapse
Or in my case..bootloops and now it ll just shut down entirely after showing the LG boot logo for a few seconds..it wont do anything at all unless I pull the battery, put it back in..and then it does the same. So..for all intends and purposes this thing is dead.
Mine was a hw v1.0 manufactured in May of 15.
I'm pissed..lost a ton of pics and vids of my newborn
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Got my Verizon G4 on Nov 1.
Manufacturers Date Oct. 2015
Died 3rd week November.
Mailed back to LG and got my phone back 2 weeks later.
Still testing my repaired unit (was hoping for a replacement but no go).
Using stress test app several hours a day.
So far, OK...
EgoDogg said:
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Click to expand...
Click to collapse
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again. Sucks because I really love the LG cameras in particular and the removable battery n storage.
dplane said:
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again.
Click to expand...
Click to collapse
I was considering getting the Nexus 6P and selling the LG G4, but I don't think I want a phone quite that big again (previous phone was the HTC One Max). That, and if there's one thing I love about it, it's the camera which is hard to give up. The manual controls are great.
But dealing with their Customer Support is enough to take my business elsewhere going forward. My wife, sister, and I all go the LG G4 on release. Theirs ended up fine, but that's almost $2,000 in sales right there. A supervisor doesn't have the power to do overnight shipping. What BS. Over a month without my phone when you consider that I have to send it in back-to-back times. And HOPE that it comes back repaired this time.
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Almighty1 said:
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Click to expand...
Click to collapse
Even if we have closed the account with Verizon?
CyberManiaK said:
Even if we have closed the account with Verizon?
Click to expand...
Click to collapse
No, you have to be a current Verizon Wireless customer.
I have a G4 (VS-986) originally bought in June 2015 (and then replaced twice on the spot by Verizon when it broke on two different occasions, including another bootloop about a year ago).
I went to the LG website, looked up support, reported my purchase date, provided a PDF of my receipt, and picked one of the "Power" problems when asked what the issue was.
The website took my return immediately, gave me a prepaid shipping label, and LG fixed it in a week flat. (They replaced the mainboard; serial number is the same.) So I can confirm they are fixing phones with this problem regardless of warranty.
Here is another good thread about it:
http://forums.androidcentral.com/lg-g4/636120-kinda-official-lg-g4-bootloop-thread-37.html
Just wondering what repair experience people have had here getting their screen replaced?
I sent it in and they've had it 30 days now (20 working days) and tell me that there's no ETA. That doesn't even include their ground shipping...
Last week they told me that they were receiving parts and would put a "rush" on the repair. Today they tell me there's no ETA and their repair center doesn't have the parts.
Very frustrated with this. I guess I should have broken the display and gotten it replaced under UhOh.
I would advise against using UHOH. I recently had to use it to get my phone replaced. I got the replacement one and the top speaker and microphone were defected. I had to get the replacement replaced. I started the process on Oct. 18th and I barely got the phone "repaired" and delivered to me last Friday. and the microphone works now but its not great and the top speaker is still not fixed. I'm not even bothering calling back because i wont probably get the phone until next year at this point. This just pisses me off that I probably won't buy another HTC phone again and I'm an HTC Fanboy cause i used every phone they have made since 2009 basically.
I just got mine replaced and it only took ten days. Under manufacturers warranty with bell Canada. I thought it was pretty quick.
Thanks for the feedback. All in all it sounds like a mixed bag.
They've got to replace my screen so whether I get back a correctly working phone is an open question. I'm not looking forward to the possibility of another month or two of replacement nonsense.
My touch screen stopped working and they replaced it upon receipt within a couple days at RMA in early October. The replacement phone had no GPS functionality. I sent it in late October and they repaired it after having it for a month and shipped it back last week, received two days ago. The replaced GPS component doesn't work (probably a board issue causing it to fault) so I just had to use uh oh protection to get a new phone shipped to me with a $600 hold on my credit card. They still haven't shipped the replacement phone and it's been two business days now, but they say it will be next day air.
Besides the frustration, their support is all outsourced to India. Hard to understand agents and no real escalation of RMA issues. Again, I had to use uh oh protection out of frustration because due to the RMA delays, I don't want to wait another month for my 4th RMA to complete for my 3rd phone under warranty.