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I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
shadehh said:
I read about screem gap but i was unsure what exactly was meant. I just took a closer look and found out that there is a tiny gap between my screen and phone on top in which dirt fills in and it pisses me off. I havent dropped my screen once and if i push the top left part of my phone i can hear a sort of "click".does that make my phone faulty? Im really annoyed vy the dirt that fills in... Apart from rhat phone has no problems.
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send it back. that is what i am doing. left hand side of the phone between the screen and the plastic you can see dust getting inside there to. plus if you press the left hand side tad hard you can hear it creaking as well. i called HTC to see if they could replace it for me straight away without sending it for repairs..waiting for an outcome tomorrow...if they say no i will just send it for repairs and hope they find the problem and either fix it or replace it then...i know it will drag for a week but at least that way you know one way or the other it will get fixed...
i was going to say if it does not bug you then leave it..but you sound just like me that even though the phone works fine it will bug you cause you know it is there
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
shadehh said:
should i go to my provider or directly cpntact htc? And just to understand it better. Gaps are not supposed to be there, am i right?
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Click to collapse
Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
Living in austria, where to check for such a repair center?
forumhookersdotcom said:
Dont replace it as you have no other problems. Go to HTC repair center and just fix it. If you replace there may be a chance of getting more faultier one.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
have to agree with that as well. but at the same time new batch of phones get send out so you never know. just go to HTC site and do a locator for your country my friend
shadehh said:
Living in austria, where to check for such a repair center?
Click to expand...
Click to collapse
Have a look at this . May be useful
http://www.htc-floorsystems.com/en/HTCGlobal/HTCOffices/HTCGermany/Contacts.aspx
Sent from my HTC One X using Tapatalk 2
Thank you all and especially goku80 for fast replies. Gotta love xda community
shadehh said:
Thank you all and especially goku80 for fast replies. Gotta love xda community
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Click to collapse
no problem my friend. i feel your pain and know what you are going through. i will keep you updated with my one and what happens..keep me updated with yours as well
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
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Click to collapse
oh really..seriously i wonder if you had a gap how would you feel about your perfect phone? everyone to their opinion. i can live with it no problem..but the fact knowing that it is there will bug the **** out of me hence why i am going through what i am right now
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
Eddzz!! said:
I had a creaky SGS for 2 years. I still have it now and it works and looks as good as it did on day one.
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Click to collapse
well i will see what they say tomorrow..if they replace it for me all is good..but if they do not and want to fix it ehh i kinda have to think twice being without my phone for a week
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
htcmodteam said:
Ive heard that the one x was made in 2 different countrys taiwan and china... china being the worst built ones buttt I must have a really faulty dhd. I've had it for 10 months now and my screen moves, doesn't fit right on the phone as there should be a lip round it but isn't my speaker isn't straight so is sloping. Looks like the cnc machine hasn't cut it right. Power button is really recessed too far in..... I think a little sqweek is nothing to really worry about if the screen falls out then ya I'd send it back.
Sent from my Desire HD using XDA
Click to expand...
Click to collapse
well that is what worries me about the whole damn thing..if it gets to hot to soon and in two months down the line the screen actually does fall out
TBH ive just checked mine and it does have a slight gap with lint building up already (bare in mind ive had this phone 2 days) Also have the yellow blotch on the screen AND a dead pixel. This is by far the best phone ive ever owned...But my word these little niggles are grating on my moobs! Ive never had to send a phone off to a repair centre before but im not really willing to put up with the problems the phone has (however ridiculously small they seem to some ) You expect some software issues in an early batch, but dead pixels, discoloured screens, gaps occuring out of nowhere between the screen, its a bit much really! Im gunna have to get it sent off soon i think, gutted!
how do you clean the dust build up?
abuds87 said:
how do you clean the dust build up?
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Click to collapse
Use a screwdriver.
P.S. http://forum.xda-developers.com/showthread.php?p=27066789
abuds87 said:
how do you clean the dust build up?
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Click to collapse
Vacuum cleaner with a soft piece of cloth on the vacuum tube to avoid scratches.
Just another option
To the OP: May I ask what serial your phone has?
Cheers.
Eddzz!! said:
It amazes me some of the reasons people will find to return an otherwise perfect handset. Considering the amount of serious problems floating about this phone, I don't think a creak or 1mm gap between the bezel and screen constitutes a return. Get over it and enjoy the phone.
Click to expand...
Click to collapse
Do you even realize how big 1mm is?!!!! Get a ruler and see please....
I doubt even a blind person could enjoy a phone with a gap big as that. You would not just see this, but also feel.
I have a gap that's about 0,1-2 mm big (measuring with paper, which is about that in average I think 0,1 till 0,3 I think but also not sure) and its around the whole screen on both sides of the ring.
Ugh...1mm...
But seriously guys, how big are the gaps it makes you return it?
I mean should I return it with 0,1 mm ? (maybe less) seen a bigger gap on SGS 2.
Is there no such thing as a perfect HOX without issues on the screen when you apply pressure on the sides? Has anyone ever sent their phones for repair and had it back perfect?
Normally you won't notice this when operating the phone but say for example you're taking it out of the case or working out the gym and switching music you're definitely gonna apply more pressure and I can't help but feel that it's gonna break apart or cause permanent damage everytime it happens.
Yes happens to mine too, when I use my nail and press on the edge of the glass. It happens to my brothers One X too.
Mine is worse on the upper left side. So you' re just gonna live with the problem?
I don't have this.
Sent from my HTC One X using xda app-developers app
mine got this "issue" too.
but remember, this phone has a touchscreen, not a press-the-f**k-out-of-me-screen.
alutastisch said:
mine got this "issue" too.
but remember, this phone has a touchscreen, not a press-the-f**k-out-of-me-screen.
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Click to collapse
Completely derogatory reply, and unnecessary.
You're implying that every one who has this fault is squeezing the f**k out of the screen.
This is simply not true.
And lets be bloody honest here, what is the point of a touch screen device that if you put the slightest additional pressure on messes up the screen as though it's a bloody lcd monitor?
Seriously?
Am I supposed to put white gloves on when I use my HTC? Am I not supposed to put it in my pocket, just it case it gets' squeezed.
I'm on my SEVENTH f**king phone, and trust me, I don't have to squeeze the f**k out of it.
I've not come across ANY other phone that does this. ANY!
So STFU claiming you have to squeeze it hard. You don't. It's a f**king design flaw. And I'm sick the the bollocks in having to keep sending my units back. I don't want my TOUCH SCREEN phone to look like it's my f**king LCD Monitor when I'm using it.
---------- Post added at 10:50 PM ---------- Previous post was at 10:44 PM ----------
kingofthebraves said:
Mine is worse on the upper left side. So you' re just gonna live with the problem?
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Click to collapse
No. I'm getting rid now. This is my seventh unit. Absolutely appalling design flaw.
This phone is supposed to last me 2 years. It doesn't feel like it's going to last me 2 minutes.
How do you think that screen is going to hold up after 8 months of being in a pocket.
After 12 months?
After 18 months?
Yellow splodges everywhere because the screen has flexed too much? Having to hold it like a newborn in case it gets damaged even more.
Bollocks to that.
This is my final return.
I'm going to have to go with the S3. I don't like it compared to the HOX, I don't like TouchWiz.
But I much prefer that, then having a messed up screen in 12 months time.
Dude, you need a chill pill.
And stop punching your phone.
Get an S3 if it'll make you feel better, but I can assure you that jabbing instead of touching will net you a similar outcome.
luiejongen said:
I don't have this.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Sent from my HTC One X using xda premium
Bah! I got my phone without warranty so the most sensible thing for me to do is sell it now and get a new one hopefully without the issue. I've been asking some friends who have the phone and a lot of them don't have this problem. I really thought that everyone had this problem and just chose to live with it.
I have the same issue - but no problem with it.
At the beginning i had "ghost touches" but after i pressed the screen (left side) a little bit harder they're gone
kingofthebraves said:
Bah! I got my phone without warranty so the most sensible thing for me to do is sell it now and get a new one hopefully without the issue. I've been asking some friends who have the phone and a lot of them don't have this problem. I really thought that everyone had this problem and just chose to live with it.
Click to expand...
Click to collapse
I have 4 htc one x devices
all of them has it
And all of them are newly made
If u press little hard it will appear
but pressing softly it wont make the sides rends
Sent from my HTC One X using xda app-developers app
ayhamx360 said:
I have 4 htc one x devices
all of them has it
And all of them are newly made
If u press little hard it will appear
but pressing softly it wont make the sides rends
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Has anyone reported it getting worse? Im worried about permanent damage but if it just stays like this then ill save me all the trouble and just keep it
awesome how agressive oliseo is. seriously, the screen is capacitive, what means that you have to touch it, not to press it.
the one x is some milimeters slim and you get a hd display, a quadcore cpu (actually 5 cores but offtopic) and you are trying to tell me that that´s a serious issue that the screen shows ghost if pressed? so, i guess your tft / lcd monitor has this issue too, i´ve got seven tube-monitors before i got my tft and all the other monitors didn't showed that epic-design-failure.
dude. seriously.
I may be over reacting, but I don't think so. Am I nuts for having my phone replaced for this? I went into the corporate store today, they only had 1 left and that one had a much smaller, but still there, gap in the lower corner. They said a shipment is coming tomorrow and they will look them over to find me a 'gapless' One.
Sad thing is that the fully functional store display unit was completely sealed all the way around.. hopefully it was just a bad batch of phones.
not nuts at all. I literally spent 10 minutes examining my phone when I first picked it up. we waited 5 months+ for this phone, we can get pissed over any defect that we want
I noticed this same thing before you posted. I noticed it Friday and immediately went looking. YouTube videos, pics, etc. Other carrier's one's all have the same problem.
Zero gap didn't apply to this particular piece. If you want an idea of just how cosmetic this is watch the ifixit teardown.
Sent from my Nexus 7 using Tapatalk 4
Mine is completely gap free. I actually was wondering if HTC had fixed it, I guess not.
I'm so glad mine doesn't have a gap or I'd be obsessing over it lol.
Sent from my HTC6500LVW using xda app-developers app
its not really a defect. it doesnt effect anything. 99% of consumers would never notice it. We here at xda just love to look for what we think are "defects"
Mine has it too. I just don't feel like going through the hassle of getting it replaced for a microscopic cosmetic issue. Meh.
Mine has a very minor gap in the top-left corner near the power button. I thoroughly examined this phone when I got it to make sure there weren't any defects, and I didn't even notice that gap. Hell, it may not have even been there 4 days ago. It doesn't bother me, though, assuming it doesn't get any bigger. Purely a minor cosmetic flaw, and not worth exchanging, especially since I'm unlocked.
IceDragon59 said:
Mine has a very minor gap in the top-left corner near the power button. I thoroughly examined this phone when I got it to make sure there weren't any defects, and I didn't even notice that gap. Hell, it may not have even been there 4 days ago. It doesn't bother me, though, assuming it doesn't get any bigger. Purely a minor cosmetic flaw, and not worth exchanging, especially since I'm unlocked.
Click to expand...
Click to collapse
I'm just worried that it will get bigger over time. If I end up getting one without gaps and then gaps show up later I'll just let it go as a design characteristic, but having just gotten this phone with a locked bootloader (thanks Verizon! :crying: ) I figured I would take advantage of an offered replacement.
I give up, looked at a total of 16 phones at 3 stores and they all had some sort of gap on the top.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
UgXvibe said:
I give up, looked at a total of 16 phones at 3 stores and they all had some sort of gap on the top.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's crazy. I've inspected every millimeter of mine and have zero gap.
Anyway, if y'all are even a tiny bit handy, this is a fix that someone used and is satisfied with the results:
http://forums.androidcentral.com/ht...p-top-after-addition-some-white-silicone.html
Read the whole page of comments, he explains the method. GE white silicone, rub it in and wipe away excess, done. Silicone is very easy to work with.
If anyone tries it, take before and after pics and post them here if you can!
Sent from my HTC One.
I'm gonna try it this weekend, you already have my before pic. This little gap is killing me and I don't know why. Lol
Sent from my HTC6500LVW using XDA Premium 4 mobile app
I noticed this on mine too.
Sent from my Nexus 7 using Tapatalk 4
Mine seems to have gaps between the chassis and the screen glass, if that makes sense. Anyone else?
I work at a vzw store and was checking out our demo unit which had a gap. Then I checked our stock of about 10 phones which also had gaps. Interestingly there really only seemed to be a gap at the top of the phones and not the bottom as much. Top center seemed to be the trend.
Could be a certain batch of phones?
I am in New York, my chassis doesn't have any gaps, not that I can see, and I'm OCD.
my power button although, does have some left over that white filler crap they use, I want to get a knife in there to fix it but from MY past experience, just leave it alone, haha
---------- Post added at 02:01 PM ---------- Previous post was at 01:47 PM ----------
UgXvibe said:
I'm just worried that it will get bigger over time. If I end up getting one without gaps and then gaps show up later I'll just let it go as a design characteristic, but having just gotten this phone with a locked bootloader (thanks Verizon! :crying: ) I figured I would take advantage of an offered replacement.
Click to expand...
Click to collapse
I don't think it would get bigger over time but what I would do, is get a picture of the issue, with a date from somewhere that they know it's not fake, this way, if it does get bigger, you can say it was an issue from the start and try to fight for a NEW phone and not a REFURB.
I'm very sorry you have to deal with this on such a great phone.
I do have a TINY TINY gap but nothing that is to the extent of yours, mine might let the size of a piece of small dog hair in but I don't even think it's that open.
Best of luck brother!
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
I had that issue and T-Mobile gave me a new one. Manufacturered 4/9. I've yet tried to S-OFF.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Cool, I'll call them and see if I can swap it out. Does your notification light work?
E30Nova said:
Anyone else have a problem with the screen not being assembled correctly?
If I swipe down from the top left for notifications, it's smooth going from the metal to the glass. But if I swipe down from the top right to do the quick settings, there's a noticeable gap. Or not really gap, but the screen sits higher than the metal. Friggin annoying as hell, considering how much I go to the quick settings. This and the notification light not working are already making me reconsider buying this thing....
Click to expand...
Click to collapse
I've returned two to T-Mobile for the same problem and a few other issues. The 3rd one I got is much better, still not 100%, but it's fine... At this early point in the game, I'm starting to think that you have to be super lucky to get one that is perfectly smooth and flush.
I have seen some people say that a screen protector will solve the problem or at least make it better, could always try that.
I know that with every first batch or so of a new device, there will be some duds... but man, seems more people than usual having issues related to build quality on this phone. It's an expensive device and HTC is marketing it as a "premium" device - if you're not happy with the build, by all means, go exchange it.
mine had the same problem. I did exchange it for a new one it's a little better. but now I know why samsung don't want to make a metal device.
Wow, I wonder how many people have this problem...
Like @aimfire72 said, with this being touted as a premium device with the whole "zero gap" design, you'd expect it to be assembled a little better... I'll probably be taking it back to T-Mobile tomorrow and hopefully the one I get is better.
I feel like I have been lucky. I have had no issues with the screen or speakers.
Sent from my HTC One_M8 using Tapatalk
Yeah same **** here this is very annoying
Sent from my HTC One M8
My speaker grills are maybe MAYBE a human hairs width higher than the screen. We wound up with 4 lines, and all got the m8, and some of the other ones have more noticeable differences in height, but none of the other people using them have said anything, and I don't think they really care. I think that's something we often lose sight of, is that for most people that's just something they don't even think of. Sure, it would be nice if it was perfect on every device, but as long as it's within tolerance and the grills aren't popping up like some people have had, most people won't probably notice or care.
In any case, compared to my M7, the height difference is MUCH improved. My screen was decently higher than the top speaker grill, and that annoyed me as I always felt it when I swiped down the notification bar, but I got used to it and with a screen protector it just blended in to that bump.
Just received my replacement tablet and it has the same problem. When holding in landscape mode (power button on top left), you can hear a click on the lower left potion of the screen. Anyone else have this problem?
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
superchilpil said:
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yes, i was applying a screen protector i had lying around and as i was pushing air bubbles out i could feel and hear a loud click. I let google know and they sent me a new one which has the same problem, just not as pronounced.
I have the same exact problem. I have never pushed 'hard' on my screen. I have a replacement coming, also. I'll post a follow up.
Edit: To elaborate on how much force it took to generate this issue. I picked it up with my left hand in landscape mode and I heard it. That small amount of pressure.
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Because there screen is physically popping in and out. No need to be a strong fanboy but even my moto e is built better and i would expect a jesus device called pixel will have higher quality specs. I received my replacement and its still present though not as strong. I believe this is a manufacturing issue and others will soon notice.
egarff said:
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
Click to expand...
Click to collapse
People here are invested in the device, not only financially but emotionally, as this person clearly is. Saying something is defective with the device is like saying something is defective with them. In this case, both points may be correct.
superchilpil said:
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I think I've just fed a troll. iPhone.
Same problem, but google seem a bit clingy to send me a replacement, I am in UK. I've heard UK support is pretty bad compared to US.
I have the same problem. I also noticed that the gap between the metal edges and the glass is wide in certain spots, and I can see right down the gap. When I push down on the screen, I can see a little bit of discoloration occur due to pressure from behind the screen. The discoloring is on the lower left side of the screen (when tablet is held sideways). I'm afraid it's bumping into a component or something.
My screen makes a clicking noise when pushing it on the left half. I really dont mind this issue.
No discoloration of the screen btw.
Enviado desde mi Pixel C mediante Tapatalk
Maybe it's an strange question. Did you try smelling near the tablet when you did this? I try it and a strong smell like glue or some cleaning product comes out from the tablet. Hopefully I'm not crazy and is not hazardous. Please try it. Thanks!!
Enviado desde mi Pixel C mediante Tapatalk
I just recieved my Pixel C today and I've got quite a large amount of creaking, clicking and sticking sounds in the bottom left hand quadrant of the device when held in landscape mode and it heads towards the middle of the screen.
There seems to be quite a bit of room between the screen and the rest of the device even when pressing lightly on the screen. It's almost like the screen isn't adhered properly somewhere and there's a gap causing the screen to creak and pop.
The screen also goes weird like its pressing on a component in this bottom left hand corner.
None of the other parts of the screen exhibit this behaviour.
I requested a call back from google and the rep acknowledged the issue and said it was normal and pointed me to a YouTube video with a slight popping sound which sounded very minor compared to mine.
The YouTube video I was directed to was this one https://youtu.be/k7aH00QRq5A
I was surprised I had to push to get a replacement and it was only when I made the creaking and popping sounds over the phone the rep knew my device had a real problem.
Coming from a Nexus 7 2013 I expected much more than this with the Pixel C.
Anyway I've now got to go through the whole rma process and organise a courier to pick up the defective Pixel C.
I have to say that I'll be returning the replacement Pixel C if it exhibits the same problem which is a real shame as I was quite excited about this device.
I fixed it by repeatedly clicking like 30 times. It finally got stuck. Lol
Maybe it has something to do with the glue used.
As Hazzo31 mentions above I too smelt a chemical citrus type smell coming from the Pixel when I received it.
Anyway my RMA is in progress so we'll see how the next one goes.
Same clicking issue for me.
French support arguing that it is normal, not a problem, the tablet is working fine, no exchange possible.
I'm returning the tablet and i'll have to wait for 10 days to get the refund...
I find it unbelievable :
This is the most expensive android tablet. An high-end flag-ship device, designed & built & sold by Google.
Yes, the device is usable, but how can I be sure that the screen or the touch panel will not break in 13 months?