hi i have a sony arc
last night out of no where my screen went blank.
at first it wouldnt come out of sleep mode screen wise stayed black.
phone was still functioning i could feel the vibration on the screen lock.
turned the phone off and on and everything was fine.
then the next day again it happened and now its completely blank.
i can see the screen is clearly on.
i tired wiping the phone with flashtool thinking its a software issue and still nothing.
tied the new software update with pc companion and same again.
at no point was it water damaged, this literally happened out of the blue.
anyone now what may be wrong?
thanks
Nothing at all dont show up?
Remove battery and plug charger?
Usb?
If nothing....seems hardware problem.
Sent via MT15i FXP 045®
Timezone is +2GMT
thanks for the reply
connecting via usb is fine as normal. literally the phone seems to work just the screen stays in that dim light you see before the sony logo comes on on boot up.
its looking like hardware failure .
ill have to go in get it checked, if it is that ill bin it as i no longer have the receipt or insurance .
its to big a risk to take for an expensive phone to buy this model again.
tut.
Sound like somekind problem with display backlights....
But how about buttons light?
Sent via MT15i FXP 045®
Timezone is +2GMT
i dropped it into a place they said it doesnt look like its the screen on close inspection , some issue underneath it as you said maybe the backlight, but if it is the screen then its not going to be cheap they said
Why would u need a receipt, se offer a 2 year warranty and the phone hasn't been out 2 years
Sent from my LT15i using XDA App
so i could go into a sony shop and ask for it to be fixed for free?
Go to service center and take your warranty, it will be free unless if you have unlocked bootloader.
Sent from my LT15i using XDA App
Related
A relative of mine also owns a G2 but recently they experienced a weird issue. They just picked up the phone just to see that the screen went bad. Wasn't in the process of flashing anything. The phone ran CM7.0.2 for the longest time. It was all black with a white line running across the screen and the capacitive buttons are stilll lit. After a week or so, the white line disappeared and its just a black screen now.
There's no water damage as it went nowhere near water and the water damage indicator is still white. Could the screen be broken? A loose connector? Any help?
Sent from my T-Mobile G2
I don't know much about the g2 but try and enter the bootloaders. If they come up then its programming. Something like that happened to my hd2 cuz a bad flash.
If they don't then its prob the screen.
Sent from my galaxy s2. On xda premium
You think just ordering a new screen from Amazon or eBay and replacing it will do trick? And yeah I just thought about bootloader as I wrote the question.
Sent from my T-Mobile G2
mapheG2 said:
The phone ran CM7.0.2 for the longest time.
Could the screen be broken? A loose connector? Any help?
Click to expand...
Click to collapse
if it ran a long time i would guess a hardware failure (if it doesnt even show up bootloader)
so you need to replace the display.
does the display even initialize when powering up the phone?
when switching the phone on you see its "switching" from black to dark gray (lighter black as it is when powered off)
cause if it doesnt even get power, it could be something on the phone too which doesnt give (enough?) power to the display...
Yeah. but I'd take it apart if u know how just to check
Sent from my SGH-T989 using xda premium
Try to connect with adb just to make sure your phone is still working before you spend money on a screen. Unless it rings when you call it or something.
Sent from my HTC Desire Z using Tapatalk
Hi,
When I tried to unlock my phone this morning the screen didn't turn on so i figured the battery died on me. I connected it to the charger but it didn't do anything. A few seconds later i suddenly got a notification sound and the LED started blinking but still the screen wouldn't come on. I tried tapping some random places in the screen and I noticed it responded to my touch, by now I started getting scared the screen might have died on me.
I pulled the battery and tried to reboot the phone, same problem, screen responds but doesn't display anything, not even the google logo.
Then I tried getting in the bootloader, same thing here, got into bootloader but screen didn't display anything. I figured it might be a problem with the bootloader or whatever so I flashed the factory image from Google but the problem persisted.
The phone was working perfectly yesterday and it hasn't dropped on the floor or got wet, it just sat on the table all night long.
So is there anything else I can do? Has my screen just died randomly on me?
In case the screen needs to be replaced, will Samsung do this for free? I'm not sure if it matters but I'm in Europe.
Anyone? I'm quite desperate here.
scipicore said:
Anyone? I'm quite desperate here.
Click to expand...
Click to collapse
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Twisted701 said:
anyone get any idea with this problem i'm having the exact same problem
phone was fine untill yesterday evening (i've had the phone just over a year), i got a message ( i heard the notification sound ) went to unlock the phone and nothing, so i tried pulling the battery, restart the phone and still nothing
led works on the phone, it boots play sounds recieves message etc and the touch and feed back works so you can push random buttons but the screen is completely blank
no cracks, no water damage
Click to expand...
Click to collapse
I sent my phone in and it turned out I had water damage, even though I'm sure it never ever came in to contact with water or even moisture. Had to buy a new one, no refund or anything. Even had to pay €200 to get my broken phone back.
I hope you have more luck than I did.
You got ripped hard, water damage is an excuse the telcos use to get out of replacing your device, its a widespread practise, sounds like your phone had a hardware fault and should have been repaired or replaced.
If it happens again insist on proof and explain you know your rights and will pursue a formal investigation with whatever is the relevant consumer authority in your region.
Dont take no for an answer and be prepared to politely but firmly argue for your rights and also escalate the complaint if not satisfied with the sellers response.
It is not unusual for mass produced devices to have hardware faults, but water damage is a total copout by the seller.
For example it is estimated that between 0.5% and 2.5% of sgs3 i9300 devices have faulty batteries which leak and damage internal hardware, and typically the seller will blame the buyer for water damage (more $ for them) rather than replace the device (no $ for them).
sent via xda app from starkissed maguro gnex paranoid beta9
So, I got an Xperia Play a few months ago on eBay, and everything was fine with it. But last month, my front camera started acting funny. It started showing the image in neon green, and then later stopped working in general. It would say "Couldn't access camera" or something like that. Then, a little later, my earpiece stopped working in calls. I would have to switch to speakerphone or plug in headphones to be able to hear anybody. Then, a little later, my backlight started acting funny. It would turn off sometimes, so I could see what was on screen, but not be able to interact with it. Putting it into sleep mode and back out would fix it. But soon, I had trouble pulling it out of sleep mode. I'd have to press the button like 50 times (not an exaggeration, toward the end) Then a little later, I had trouble turning the phone on at all. It would turn on, go the Sony Ericsson screen, sit for about 5 seconds, then the backlight would shut off, and it would stop doing anything. Now, 99 times out of a hundred, the phone won't boot, and if it does, I can't let it go to sleep, or I can't pull it out of sleep.
I couldn't think of any problem that could cause all of these problems. I tried reflashing the firmware, but that didn't fix the problem. Does anybody have any idea? Any help would be greatly appreciated...
KHSebastian said:
So, I got an Xperia Play a few months ago on eBay, and everything was fine with it. But last month, my front camera started acting funny. It started showing the image in neon green, and then later stopped working in general. It would say "Couldn't access camera" or something like that. Then, a little later, my earpiece stopped working in calls. I would have to switch to speakerphone or plug in headphones to be able to hear anybody. Then, a little later, my backlight started acting funny. It would turn off sometimes, so I could see what was on screen, but not be able to interact with it. Putting it into sleep mode and back out would fix it. But soon, I had trouble pulling it out of sleep mode. I'd have to press the button like 50 times (not an exaggeration, toward the end) Then a little later, I had trouble turning the phone on at all. It would turn on, go the Sony Ericsson screen, sit for about 5 seconds, then the backlight would shut off, and it would stop doing anything. Now, 99 times out of a hundred, the phone won't boot, and if it does, I can't let it go to sleep, or I can't pull it out of sleep.
I couldn't think of any problem that could cause all of these problems. I tried reflashing the firmware, but that didn't fix the problem. Does anybody have any idea? Any help would be greatly appreciated...
Click to expand...
Click to collapse
When you get it to turn on use flashtool and flash a stock ftf file
I did flash stock firmware. It's still not working... I have a bad feeling it's a hardware problem.
KHSebastian said:
I did flash stock firmware. It's still not working... I have a bad feeling it's a hardware problem.[/QUOTE
Yeah sounds more like a hardware problem. Tho I might be wrong.
Click to expand...
Click to collapse
Those same things were happening to my old xperia play which i dropped in water...
Hm... Well, I dunno, if anybody has any other ideas, please let me know. I don't think I ever had a situation where I could have exposed the phone to water
Green tint on the camera means hardware problem. Had those problems with the old K810 Cybershot phones.
Well, anyone know specifically what KIND of hardware problem it would be? I might try to fix the phone if it's not too expensive.
I will probably send it to repair servoce of Sony, my phone is still in warranty (relock bloader )..
Sent from my R800i using xda app-developers app
Hm... Well, I'm too poor to send the phone to Sony. I could probably buy a replacement part and do it myself, but that's only if I know what part I need. If not, I may just have to put this on the back burner for a while.
leetxperia said:
I will probably send it to repair servoce of Sony, my phone is still in warranty (relock bloader )..
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Did you unlock your phone by official method
Sent from my MT11i using xda app-developers app
The green tint on the FF cam for me usually gets fixed by a wiping the cam. >.<
I did not unlock my phone. I wanted to, but I wasn't able to
the front cam failure and failure of the earpiece were 2 of the faults that I had as a result of a defective flex cable which was repaired by vodafone under warranty. as it happens, the flex cable on my phone has failed again and has again been sent away for another flex cable replacement
hope this helps
tom
adity said:
Did you unlock your phone by official method
Sent from my MT11i using xda app-developers app
Click to expand...
Click to collapse
Who would pay for unlock is bootloader unlockable is true?
Sent from my R800i using xda app-developers app
You don't have to pay for unlocking bootloader
Sent from my MT11i using xda app-developers app
well, i' have installed roms for a while and everything is ok, but in last days my phone sometimes stop responding, the screen doesn't turn on pushing the power button, but the funny is that apparently the phone still working, how do I know? if i have patience after a moment maybe 10 mins or in other cases is delayed 1 day the screen shows up in the last part where it was.
Now when I don't have patience and i pull off the battery and try to turn on the phone, the phone apparently turn on, vibrate, and then show the blue light and thats all , the phone still has keep in the black screen and I have to pull off the battery and repeat the process until the phone wants turn on
please help me this problem is really stressful
and a extra information..
2 or 3 months ago my phone fell down in a pool
maybe the problem is the battery? any help is valuable for me
So I can tell you 90% your Xperia Play suffers from a disease called "the flex cable damaged" disease. Your phone will have to undergo a surgery which will replace the damaged flex cable with a new one. Flex cable is the cable which connects the motherboard to the screen. Common issue for Xperia Play. Revert to stock, and I mean completely stock, then send to Sony Centre and replace for free if you still have warranty.
woww that was fast, unfortunately I have no warranty, my cousin throw me at the pool so i think he can pay me the flex cable... do you know how much is it?
by the way........rhank you sooooooo much
Er I am not sure about the price cause I got mine fixed under warranty. But I think it's not really expensive
So a tip for us is that open the slider slowly to avoid damage to the flex cable right?
Sent from my R800i using xda app-developers app
sufy1000 said:
So a tip for us is that open the slider slowly to avoid damage to the flex cable right?
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Yep. Some people always push up hard (I am one of them ) then my flex cable is damaged.
I don't think it has anything to do with how hard you're using the device.
It has to do with how it was installed from the factory.
sometimes the cable can get bunched up underneath the screen and get a crimp in it.
My other spare screen slider cord has been crimped and i don't know how much longer it will last
but my other one is totally fine.
Guys I had problems too with my XP. One day the screen became all glitchy than i changed my flex cable and now the Device goes on when I push the on/off button the device thrills but no screen.
Any solution for this all ready flashed stock .TFT file.
Hey guys,
I have some weird issues with my XS and I don't know whether they are caused by software or hardware. Here's what bothers me:
Every time I connect something to my XS like the usb cable to charge it or transfer files, an hdmi cable or even headphones my phone gets totally unresponsive. The touch buttons respond after about the tenth press and even the screen is unresponsive as hell. If I scroll through the app drawer for example, my swipe gestures are often recognized as a press so that apps are launched although I made a fluid swipe gesture. On the other hand pressing on a screen to launch some app sometimes isn't recognized at all. If I plug out the whatever cable, everything's okay again.
So, what do you think? Is this a hardware or a software issue and what should I do now?
Some background information: I already tried a factory reset and such things. My phone software is stock ics (see signature).
Regards
mister-g1 said:
Hey guys,
I have some weird issues with my XS and I don't know whether they are caused by software or hardware. Here's what bothers me:
Every time I connect something to my XS like the usb cable to charge it or transfer files, an hdmi cable or even headphones my phone gets totally unresponsive. The touch buttons respond after about the tenth press and even the screen is unresponsive as hell. If I scroll through the app drawer for example, my swipe gestures are often recognized as a press so that apps are launched although I made a fluid swipe gesture. On the other hand pressing on a screen to launch some app sometimes isn't recognized at all. If I plug out the whatever cable, everything's okay again.
So, what do you think? Is this a hardware or a software issue and what should I do now?
Some background information: I already tried a factory reset and such things. My phone software is stock ics (see signature).
Regards
Click to expand...
Click to collapse
Hmm i havent experienced that before. Try updating to .50 stock and see if it is still there. If it is try and roll back to gingerbread. This will tell you for sure if it is sofware or hardware.
I'll try that but if you say that you never experienced that before, hardware would be more suspicious.
Sent from my LT26i using xda app-developers app
Many people experienced this, i still have it.
They said its a touchscreen fault or something and its needs to get replaced by sony.
Verstuurd van mijn Xperia S met Tapatalk
Are you planning to send it in? I mean I hate this bug and it bothers me a lot, but giving away my lovely phone for a while seems a bit cruel
Can I send it directly to Sony or do I have to send it back to my vendor (amazon)?
mister-g1 said:
Are you planning to send it in? I mean I hate this bug and it bothers me a lot, but giving away my lovely phone for a while seems a bit cruel
Can I send it directly to Sony or do I have to send it back to my vendor (amazon)?
Click to expand...
Click to collapse
Guys I have the same problem. When connected to the official charger and USB cable the problem is minimal. However with a car charger or an auc jack/headphone the touchscreen is unusable.
I found this on talk.sonymobile.com (not allowed to post links as newbie.. so hIIp://talk.sonymobile.com/thread/50236
Sep 24, 2012 7:27 AM (in response to diyotama)
Re: Touch screen problem with Xperia S (LT26i) [ICS Problem?]
Hey diyotama,
The guys at Meteor Ireland that sold me the phone are sending it to Sony for repair today.
Thanks,
sobanek
PS. They've identified the problem as a battery problem (something with voltage) that's why when anything was plugged into the phone, the touch screen would lag - because it didn't have enough voltage for the touch screen, and therefore, it wouldn't recognise all my touches.
The problem is I've unlocked bootloader and flashed some roms, lately very satisfied with Slimbean. However there are some issues with flashing and warranties.
I wonder if sending in my phone for repairs would be wise. So I would like your advise.
Is the cause a battery related problem? Is this ROM related?
Send in the device or live with the results of flashing?
I still dislike this issue but I can live with it now.. I noticed that my touchscreen bugs mostly in the lower parts of the display. So I installed some framwork mods that allow to use my phone upside down (rotated 180° and onscreen buttons enabled). So in the end its not a big deal for me anymore because the most touches are performed in the lower section of the screen.
I also unlocked my bootloader lately. If you want to send you phone in you can relock it but maybe they find out what you've done. But in my opinion this is a clear hardware issue which hast nothing to do with unlocking or flashing. So I think they can't say that this is your fault.. Regarding the voltage theory: interesting theory but I don't think this is true.. As I said: my touchscreen works perfectly in the upper part while charging but not in the lower..
I had issues like this when I used a different charger.
Yeah thats right.. I found out that the original Sony charger delivers 1500 mA.. If my phone is connected to this charger, the effect is at least noticable.. But when I connect my phone to my 800 mA car charger, the phone feels absolutely unusable..
wut... I got tired of using a screen protector, so I took it off. Immediately I noticed the screen became unresponsive at times, and discovered it was the bottom part that was unresponsive (as @mister-g1 wrote). But it only happened when the charger or aux was connected . And then I re-applied the screen protector and the problem was completely gone! I can reproduce this in real time with the app "touch test" and record it if anyone is interested.
So it looks like I need to buy some new screen protectors..
Also, did anyone send their phone in for repair and got it fixed?
When the screen protector is altered, you must change it. Regarding that other problem, well...always use original chargers, headphones...etc. If along the way you did otherwise, well, that's the source of your problem. My advise is that from now on you must use only original chargers/headphones/etc and your phone will adapt back, it may take a while but it will do it.
TIP : Try plugging in the headphones while the screen is off. See what happens when you turn it on.
Best of luck.
skywalkerdroid said:
When the screen protector is altered, you must change it. Regarding that other problem, well...always use original chargers, headphones...etc. If along the way you did otherwise, well, that's the source of your problem. My advise is that from now on you must use only original chargers/headphones/etc and your phone will adapt back, it may take a while but it will do it.
TIP : Try plugging in the headphones while the screen is off. See what happens when you turn it on.
Best of luck.
Click to expand...
Click to collapse
I should be able to use it without screen protector.. Anyway I bought 6x screen protectors, so I have enough for a while The problem occurs with original charger and headphones, and when I plug it in when the screen is off. And even though I have used my N7 charger, that should not be a problem.
Sent from my Nexus 7
Same here.. I always used the original charger and the problem was always present.. And using another charger shouldn't be a big deal.. Thats definately a hardware issue.. Think of the yellow tint screens and so on.. Sony does not always deliver the best screens.. The Xperia SP has similar problems like shown in this video:
http://www.xperiablog.net/2013/05/17/some-xperia-sp-units-suffering-from-display-glitch/
Exact the same thing happens if I try drawing linesa while charging..