Develop Bugs

[Q] IMEI dependance???

Is access to marketplace and zune pass on the device dependant on the IMEI of the phone?
I had an unlocked TP2 with a $15 unlimited data plan from ATT, when I bought the focus, ATT input this new IMEI into their system and my data plan is now $15 for 200mb. If access to these features is not IMEI dependant I would like to get my unlimited plan back...
Thanks in advance for the help.

chizzwhizz said:
Is access to marketplace and zune pass on the device dependant on the IMEI of the phone?
I had an unlocked TP2 with a $15 unlimited data plan from ATT, when I bought the focus, ATT input this new IMEI into their system and my data plan is now $15 for 200mb. If access to these features is not IMEI dependant I would like to get my unlimited plan back...
Thanks in advance for the help.
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Click to collapse
it only looks at your email (your phone is connected to your email,xboxlive )
it doesn't look at your imei

AT&T shafted you. This has nothing to do with Microsoft or even Windows Phone 7. Unless you gave them permission to change your plan, you should call back and get your old plan back.

chizzwhizz said:
Is access to marketplace and zune pass on the device dependant on the IMEI of the phone?
I had an unlocked TP2 with a $15 unlimited data plan from ATT, when I bought the focus, ATT input this new IMEI into their system and my data plan is now $15 for 200mb. If access to these features is not IMEI dependant I would like to get my unlimited plan back...
Thanks in advance for the help.
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Click to collapse
$15 Unlimited Data Plans are for Feature Phones, not Smartphones.
You phone sends off your IMEI to AT&T whenever it connects to the network. Since you put a SIM Card from a Feature Phone into a Smartphone, they automatically upgraded you to a 200MB Smartphone data plan.
Call AT&T. If you're on a contract you HAVE to have a Smartphone data plan if you put that SIM in a Smartphone. There's no way to get around it. If you get them to change it back (i.e. tell them you're going to just use you feature phone), the minute your phone connects to the network again, it will check the IMEI and if the SIM is in the smartphone it will simply upgrade you to a smartphone data plan again.
I made a huge post about this in another thread talking about getting a WP7 device without a data plan in that forum. My mom did that and wondered why her bill went from $80 to $120 in less than a month a while back

RustyGrom said:
AT&T shafted you. This has nothing to do with Microsoft or even Windows Phone 7. Unless you gave them permission to change your plan, you should call back and get your old plan back.
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Incorrect. It's common knowledge that Feature Phone Data Plans are incompatible with smartphones and that a smartphone data plan is required if you use a smartphone on contract. It's in the contract. It's in you contract too. Might want to read it.
They reserve the right to change you service if you use an incompatible device with you contract (i.e. alter you contract to compliance), and they reserve the right to add services onto you contract if you use them (i.e. if you tether without a tethering plan, they will add the tethering plan to you contract).
AT&T didn't shaft him, he just got himself kapwnd trying to shaft AT&T.
Nice try, but no cigar.
T-Mobile would do the same thing, and CDMA carriers would require you to upgrade you plan if you try to swap out a feature phone for a smart phone. Call Sprint, smarty, and see what they tell you about this (I've had all 4 carriers ).
Do you seriously think carriers are so dumb as to leave such an odd profit-killing loophole in their systems?

N8ter said:
$15 Unlimited Data Plans are for Feature Phones, not Smartphones.
You phone sends off your IMEI to AT&T whenever it connects to the network. Since you put a SIM Card from a Feature Phone into a Smartphone, they automatically upgraded you to a 200MB Smartphone data plan.
Call AT&T. If you're on a contract you HAVE to have a Smartphone data plan if you put that SIM in a Smartphone. There's no way to get around it. If you get them to change it back (i.e. tell them you're going to just use you feature phone), the minute your phone connects to the network again, it will check the IMEI and if the SIM is in the smartphone it will simply upgrade you to a smartphone data plan again.
I made a huge post about this in another thread talking about getting a WP7 device without a data plan in that forum. My mom did that and wondered why her bill went from $80 to $120 in less than a month a while back
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it still amazes me how cheap people are with this. You will spend 600 bucks on a device but expect not to pay for the plan.
Y'all have been getting around the data for quite a while now and it finally looks like the cellular companies are catching up to you.

nrfitchett4 said:
it still amazes me how cheap people are with this. You will spend 600 bucks on a device but expect not to pay for the plan.
Y'all have been getting around the data for quite a while now and it finally looks like the cellular companies are catching up to you.
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The carriers have been doing that for years. I think it's too late to even consider ignorance a valid excuse, especially when you have other people sprouting around invalid information and posters are allergic to forum search (the thread I posted in probably would have popped up in the results).
The truth and the matter is, someone with an Unlimited Feature Phone plan probably never uses more than 200MB data a month anyways, and a smartphone can do 10x that easily. Can probably do over 200MB just with passive Syncing if you have busy email/facebook/twitter accounts. In that case, marketing the data plans for feature phones as "Unlimited" is nice from a strategic standpoint once the person is locked into a contract they either have to pay AT&T/Verizon's enourmous ETF Fee (which they increased from $200 to $325 or 350, one of the two) to move to another carrier, or simply upgrade to the smartphone data plans (and for anyone who even moderately uses their device - 200MB is NOT going to cut it on a fairly recent smartphone).
200MB smartphone data plans are for people who have smartphones but use them like feature phones - you know, the people who think the phone is pretty but don't even have an email/facebook/twitter/etc. acocunt linked up with it (except maybe a google or live account, but they never use it and just make and recieve calls on the phone, and maybe some texts).

Well i'm not on contract with att anymore, my two years ended about 4 months ago...didnt upgrade or anything. I bought my phone out of contract. But i got my unlimited plan for feature phones back so i'm happy. It's not about being cheap...i make more than enough money in a year. It just doesnt make sense to charge $15 for 200mb knowing full well that anyone with a smartphone will use over 200mb in a month and then charge $10 for every mb over...

chizzwhizz said:
Well i'm not on contract with att anymore, my two years ended about 4 months ago...didnt upgrade or anything. I bought my phone out of contract. But i got my unlimited plan for feature phones back so i'm happy. It's not about being cheap...i make more than enough money in a year. It just doesnt make sense to charge $15 for 200mb knowing full well that anyone with a smartphone will use over 200mb in a month and then charge $10 for every mb over...
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isn't that why they offer a 2gb plan???
what are y'all gonna due when sim cards become unremovable???
http://www.engadget.com/2010/11/17/gsm-association-proposes-embedded-sim-cards-with-remote-activati/

I am worried about the same thing.
I presently use HP Ipaq 614C and have 30USD a month unlimited data plan.. I want to buy unlocked HTC Surround since its almost the same price if I buy locked one from AtnT (I dont qualify for contract upgrade as I just renewed a two year contract with them 2 months back).
I am worried once I get unlocked HTC Surround from expansys-usa.. and put my SIM card in their.. wether they will change my 30USD per month unlimited data plan to 30USD per month 2GB LIMITED data plan..
I have read one more poster writing about it, about how once he put his sim, his data plan was changed from unlimited to 2GB limited data plan..

Purple11 said:
I am worried about the same thing.
I presently use HP Ipaq 614C and have 30USD a month unlimited data plan.. I want to buy unlocked HTC Surround since its almost the same price if I buy locked one from AtnT (I dont qualify for contract upgrade as I just renewed a two year contract with them 2 months back).
I am worried once I get unlocked HTC Surround from expansys-usa.. and put my SIM card in their.. wether they will change my 30USD per month unlimited data plan to 30USD per month 2GB LIMITED data plan..
I have read one more poster writing about it, about how once he put his sim, his data plan was changed from unlimited to 2GB limited data plan..
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if you already have a smartphone unlimited data plan, they shouldn't change it and if they do, I would call and make them change it back. The other poster had a featurephone data plan that was not compatible with the new phone.

Purple11 said:
I am worried about the same thing.
I presently use HP Ipaq 614C and have 30USD a month unlimited data plan.. I want to buy unlocked HTC Surround since its almost the same price if I buy locked one from AtnT (I dont qualify for contract upgrade as I just renewed a two year contract with them 2 months back).
I am worried once I get unlocked HTC Surround from expansys-usa.. and put my SIM card in their.. wether they will change my 30USD per month unlimited data plan to 30USD per month 2GB LIMITED data plan..
I have read one more poster writing about it, about how once he put his sim, his data plan was changed from unlimited to 2GB limited data plan..
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Click to collapse
Different situation, buddy.
AT&T used to have $30 unlimited Data Plans before they changed it. If you upgrade your phone, you get to keep your $30 unlimited Data Plan.
They call this being "Grandfathered in." Sprint did the same with SERO plans, and other carriers do the same with older plans that they have phased out.
You don't have to do anything. You just put your SIM card in the new phone and you'll still have $30 unlimited data plan, until you cancel your contract/service, then for a new line you won't have that option.
We aren't even talking about what you're talking about.
We're talking about someone trying to use a cheap feature phone plan with a smartphone, not someone who thinks he's going to lose his grandfathered unlimited data plan if he switches phones.
To the OP, it doesn't matter if your contract is out. The AT&T system sees that you have x Minutes, x SMS/MMS, and Unlimited Feature Phone data plan. When you turn your phone on with your SIM card in it, it checks the phone's IMEI to make sure it's a feature phone or dumb phone (basically the same, feature phones just have bigger screans and oftentimes QWERTY keyboards or touchscreens). If you don't, they change it to the Smartphone plan.
Since a Smartphone cannot be used with that plan, they are potentially saving you money by automatically switching you over to a smartphone data plan, because otherwise all the data you use on the smartphone would count as overages. Fortunately for you, they have tiered data plans, and it's $15 instead of 30.
If they had just let you get all the overages, you'd be paying a lot more than $15 for it and since it's explicitely written in your contract/terms that you cannot use that phone with that data plan, you'd have no choice but to pay up. That is Cell Phone Service 101. Most people who pay attention know there is a distinct difference between feature phone and smartphone plans. They aren't even called the same thing on the AT&T website, or on your bill.

nrfitchett4 said:
isn't that why they offer a 2gb plan???
what are y'all gonna due when sim cards become unremovable???
http://www.engadget.com/2010/11/17/gsm-association-proposes-embedded-sim-cards-with-remote-activati/
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Click to collapse
Rejoice that when someone steals a GSM smartphone it will no longer be equivalent to them hitting eBay lottery? They should have started doing this a long time ago, IMO.

i understand what you guys are saying but why was it that when i went from my razr to an unlocked touch pro 2 (feature phone to smartphone), my data plan didnt change? even when att introduced the tiered plans, my data plan didnt change.

chizzwhizz said:
i understand what you guys are saying but why was it that when i went from my razr to an unlocked touch pro 2 (feature phone to smartphone), my data plan didnt change? even when att introduced the tiered plans, my data plan didnt change.
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you were lucky???
I really don't know. Carriers are getting better at being able to tell what phone you are using these days. Used to be that they couldn't tell at all. Now, a lot of phones can transmit the imei number back to the carrier that they can now check against a database to see what type of phone it is.

More like "every phone."
nrfitchett4 said:
you were lucky???
I really don't know. Carriers are getting better at being able to tell what phone you are using these days. Used to be that they couldn't tell at all. Now, a lot of phones can transmit the imei number back to the carrier that they can now check against a database to see what type of phone it is.
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Sent from my SGH-T959 using XDA App

ceesheim said:
it only looks at your email (your phone is connected to your email,xboxlive )
it doesn't look at your imei
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Click to collapse
It checks a serial code stored in the device's rom for market, zune, xbl,.etc.
Live account is used to access services, ofc. Microsoft can ban phonea by serial though, which is exactly what will happen to every phone using a ported rom (i.e. Hd2s running wp7).
Sent from my SGH-T959 using XDA App

N8ter said:
It checks a serial code stored in the device's rom for market, zune, xbl,.etc.
Live account is used to access services, ofc. Microsoft can ban phonea by serial though, which is exactly what will happen to every phone using a ported rom (i.e. Hd2s running wp7).
Sent from my SGH-T959 using XDA App
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we don't know that for sure , I have 2 hd7 (direct from O2 online) and one of them couldn't be activated (email) so I called O2 for the code ( 5 times 5 numbers) but they couldn't help me .
they told me that the phone wasn't activated for some reason at Microsoft.
I called Microsoft and tolled the story and they say " gif us a email and wait 2 min , we are generating an code for you " LOL phone was unlocked and I could use the email.
I called again to activate that same phone with an different email and I got a different code and that one worked to
I think that if you have a hd2 with a ported rom you just have to call Microsoft and ask them to unlock your email for it and after that you can do the same as a real wp7 phone.

ceesheim said:
we don't know that for sure , I have 2 hd7 (direct from O2 online) and one of them couldn't be activated (email) so I called O2 for the code ( 5 times 5 numbers) but they couldn't help me .
they told me that the phone wasn't activated for some reason at Microsoft.
I called Microsoft and tolled the story and they say " gif us a email and wait 2 min , we are generating an code for you " LOL phone was unlocked and I could use the email.
I called again to activate that same phone with an different email and I got a different code and that one worked to
I think that if you have a hd2 with a ported rom you just have to call Microsoft and ask them to unlock your email for it and after that you can do the same as a real wp7 phone.
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Yes we do.
That HD7 incident you're talking about has nothing to do with what I'm talking about.
Microsoft doesn't do that by eMail address.
It uses a serial in the device's ROM. It does the same for XBox 360s and they can ban a device by serial number. They can probably do it for Zune HDs as well. It has nothing to do with you email address, otherwise you can unban yourself simply by creating a new Live ID, master resetting the phone, and putting that Windows Live ID when setting the phone up. Obviously that's an elementary loophole. It would be embarassing if they left the system that easy to circumvent...
Think through these things a bit before you make such sweeping conclusions.
Microsoft already has the infrastructure up for this. These are known facts.
An HD2 with a ported WP7 ROM won't be useful at all, except as a feature phone with a cute UI, because the system would probably ban it the minute it checked in with Microsoft's servers and sent that phony certificate (or no certificate at all in the worse case).
WP7 phones send this serial (certificate, etc.) to Microsoft's servers whenever they connect to check for updates, etc. It's like a Windows Genuine Advantage for phones, except much stronger. Apple can also block iPhones/iTouches from iTunes via the Serial number if unsupported changes are made to the firmware or the firmware is ported to an unsupported device, so it's not like this has never been done or implemented before...
The Serial/Certificate and the IMEI is pretty much all Microsoft needs to ban a phone from all their cloud services automatically. The IMEI itself is enough to tell them that you're running WP7 on a non-WP7 device (i.e. HD2), which can result in an auto-ban on the first connection attempt.

N8ter said:
Different situation, buddy.
AT&T used to have $30 unlimited Data Plans before they changed it. If you upgrade your phone, you get to keep your $30 unlimited Data Plan.
They call this being "Grandfathered in." Sprint did the same with SERO plans, and other carriers do the same with older plans that they have phased out.
You don't have to do anything. You just put your SIM card in the new phone and you'll still have $30 unlimited data plan, until you cancel your contract/service, then for a new line you won't have that option.
We aren't even talking about what you're talking about.
We're talking about someone trying to use a cheap feature phone plan with a smartphone, not someone who thinks he's going to lose his grandfathered unlimited data plan if he switches phones.
To the OP, it doesn't matter if your contract is out. The AT&T system sees that you have x Minutes, x SMS/MMS, and Unlimited Feature Phone data plan. When you turn your phone on with your SIM card in it, it checks the phone's IMEI to make sure it's a feature phone or dumb phone (basically the same, feature phones just have bigger screans and oftentimes QWERTY keyboards or touchscreens). If you don't, they change it to the Smartphone plan.
Since a Smartphone cannot be used with that plan, they are potentially saving you money by automatically switching you over to a smartphone data plan, because otherwise all the data you use on the smartphone would count as overages. Fortunately for you, they have tiered data plans, and it's $15 instead of 30.
If they had just let you get all the overages, you'd be paying a lot more than $15 for it and since it's explicitely written in your contract/terms that you cannot use that phone with that data plan, you'd have no choice but to pay up. That is Cell Phone Service 101. Most people who pay attention know there is a distinct difference between feature phone and smartphone plans. They aren't even called the same thing on the AT&T website, or on your bill.
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Thanks for the reply..
I have paid Atnt for last 4 months 30USD a month just to keep this unlimited data plan.. my battery at Ipaq died and I have been using this cheap flip phone and absolutly no data.. but I know this December I will be getting WP7 back.. so I am just paying 30USD a month every month, just to keep the plan.. and zero use of data.. one cannot even stop it 'temporarily'.. once you get it off.. you can only get 2GB limited data plan max... which I usually finish in first 10-12 days when I used my HP Ipaq614c... I play a lot of streaming music.. and heck of a data intensive financial softwares on my phone..

[Q] WP7, AT&T and no data plan?

I love the new WP7 phones and am dying to get my hands on one. I had a question about getting one though. Right now I am on a family plan with AT&T running a G1 that doesn't require a data plan. I would like to keep the data plan off of my tab. I have my reasons but my biggest is that I am constantly surrounded by WiFi and even when I am out and about, data isn't a big deal to me.
So is it possible to get a new phone without the data plan? I fully am aware that I will need to buy out of contract (which I am fine with), I just don't want to pay 200 - 300 bucks a year for a data plan. Last Wednesday, I went in to pick up a Focus at an AT&T store and the girl told me she had to add a data plan. I walked out and am hoping you guys can help me out a bit.
Has anyone had any luck with buying a phone out of contract, turning off the network data and not getting billed for a data plan? I am up for getting either a Samsung Focus or the HTC HD7 (whatever works... but the HD7 might be a good option as well considering I want to move to T-Mobile once I get out of my contract in a year).

Believe me I researched this. I have a Fuze on AT&T that has no data plan. We were lucky to have gotten them when contracts did not require a data plan. Our phone is grandfathered in...
However, if you get a new smartphone, it will trigger adding a data plan to your account. I believe it goes by IMEI number and your account... your original phone's IMEI number is set to be excluded from this provision. Any new phone you get will cause the data plan to be added automatically. If you put someone else's SIM card in your old phone... they get a data plan automatically. You can buy a new smartphone and pay full price online somewhere... as soon as you put your SIM card in it, you'll have a data plan added to your account.
There's just no way (as far as I know) to get one of these new phones without a data plan. I will be biting the bullet and getting a new Windows phone sometime in the next couple of months...

makku12 said:
Believe me I researched this. I have a Fuze on AT&T that has no data plan. We were lucky to have gotten them when contracts did not require a data plan. Our phone is grandfathered in...
However, if you get a new smartphone, it will trigger adding a data plan to your account. I believe it goes by IMEI number and your account... your original phone's IMEI number is set to be excluded from this provision. Any new phone you get will cause the data plan to be added automatically. If you put someone else's SIM card in your old phone... they get a data plan automatically. You can buy a new smartphone and pay full price online somewhere... as soon as you put your SIM card in it, you'll have a data plan added to your account.
There's just no way (as far as I know) to get one of these new phones without a data plan. I will be biting the bullet and getting a new Windows phone sometime in the next couple of months...
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This is exactly correct. As soon as your SIM is inserted into a new smartphone, although it may take time, you will be charged for a data plan. It registers the IMEI number of that phone on your account.

Damn. Well... can't say I tried. Thanks for the info gents.

Even if you could, I wouldn't suggest it
as far as I've been able to tell, you can't turn off your data connection fully
and this phone is always grabbing data, you'd be paying tons for data...much more than on a data plan

dressanderc said:
This is exactly correct. As soon as your SIM is inserted into a new smartphone, although it may take time, you will be charged for a data plan. It registers the IMEI number of that phone on your account.
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That's not true (At least in my case). As long as data is not initial from the phone, my AT&T Pure didn't trigger the automatic data plan (It did trigger once because I accidentally turn the data on and had to call At&t support to remove it).
For my X1a, I've been using it for almost 2 yrs on their cheap media-net plan without issue. Therefore, I suspect they could only verify smartphone that being sold by them (like the Focus I got recently). That's why I am looking at the HTC Mozart being sold in Austria (850mzh UMTS support)

edit: nevermind

drleospaceman said:
LG Optimus 7's on Ebay should work.
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Only on UMTS 1900 portion. I don't think it support 850

That's pretty lame... I have T-mobile and picked up an HD7. No data package and my HD7 is running flawlessly. The only feature that doesnt work with wi-fi is slacker radio and to be honest I don't need it...

[Q] ATT adding data?

Okay, this might not be the best place for this thread, so mods, please feel free to move as needed.
Anyways, a friend of mine got his phone completely destroyed in a storm the other day, so he's planning on upgrading. He has had a smartphone on ATT without a data plan and received a text saying that ATT recognized his use of a smartphone and added a data plan. He promptly took it out and used a non-smartphone to avoid the charge.
As a Tmo customer, I have always bought my phones off-contract and put in my SIM and used freely without a data plan, so this sounds absurd to me. Can ATT add a data plan to a phone even if it was bought off-contract (which would defeat the purpose of buying a new phone for $500 instead of upgrading for ~$200)? I know carriers can track IMEI numbers because, like I said, I have no data plan, but on my.t-mobile.com, TMo knows I use an HD2.
Thanks ahead of time for the input!

dcheng11 said:
Okay, this might not be the best place for this thread, so mods, please feel free to move as needed.
Anyways, a friend of mine got his phone completely destroyed in a storm the other day, so he's planning on upgrading. He has had a smartphone on ATT without a data plan and received a text saying that ATT recognized his use of a smartphone and added a data plan. He promptly took it out and used a non-smartphone to avoid the charge.
As a Tmo customer, I have always bought my phones off-contract and put in my SIM and used freely without a data plan, so this sounds absurd to me. Can ATT add a data plan to a phone even if it was bought off-contract (which would defeat the purpose of buying a new phone for $500 instead of upgrading for ~$200)? I know carriers can track IMEI numbers because, like I said, I have no data plan, but on my.t-mobile.com, TMo knows I use an HD2.
Thanks ahead of time for the input!
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Yes AT&T can charge him for data, as long as he is on contract or month to month service, if he wants to avoid paying for data he can probably switch to a prepaid account which normally has different device expectations, I know it sounds weird but thats how Verizon does it so just thinking maybe AT&T does as well

jami2976 said:
Yes AT&T can charge him for data, as long as he is on contract or month to month service, if he wants to avoid paying for data he can probably switch to a prepaid account which normally has different device expectations, I know it sounds weird but thats how Verizon does it so just thinking maybe AT&T does as well
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Ah, I find that ridiculous... As a GSM phone user, I've always liked the freedom of just popping in a SIM and being done with it. Verizon as a CDMA network requires you to get the phone serial number activated, so Verizon will know right off the bat what phone is being used. Sorry disappointing, but oh well, thanks for the input!

AT&T revoked my unlimited data plan without warning

My AT&T Note 2 arrived this afternoon (full-price, no-commitment; I'm still under contract for my old AT&T phone). When I called to activate the Note 2, I was told that my grandfathered data plan is "incompatible" with the Note 2 and had to agree to a 3GB plan instead. But this is the first I heard of the incompatibility. When I placed the order, there was no mention of any need to change the data plan.
I don't see how it can be lawful of AT&T to impose a requirement that they failed to disclose at the time of purchase a couple of weeks ago.

You better keep calling and trying, ask to speak with a supervisor. You have to say you werent told this before you ordered and others were able to order just fine and keep their unlimited data. Should work out for you.

When did they start enforcing this? Best bet is go to your local store.

I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.

05GT said:
When did they start enforcing this? Best bet is go to your local store.
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local store is useless... they will just call the customer service line for you.

Gary02468 said:
I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.
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Doesn't seem right. I still have my unlimited....
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Gary02468 said:
I accepted the 3GB plan for now because it was the only way they'd activate the phone, but I'll see if I can get it changed.
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That's probably bad. They may not reinstate you, since you already accepted the limited plan.

Gary02468 said:
My AT&T Note 2 arrived this afternoon (full-price, no-commitment; I'm still under contract for my old AT&T phone). When I called to activate the Note 2, I was told that my grandfathered data plan is "incompatible" with the Note 2 and had to agree to a 3GB plan instead. But this is the first I heard of the incompatibility. When I placed the order, there was no mention of any need to change the data plan.
I don't see how it can be lawful of AT&T to impose a requirement that they failed to disclose at the time of purchase a couple of weeks ago.
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When I picked my note up this morning they said my plan stays the same unless I want it changed. She even printed out the screenshot and showed me its the same. Someone stupid may have screwed you over big time.....Good luck!

Contact the ATT Office of the President number.... it's another support group but you WILL get direct support outside of the normal channels and these folks are authorized to fix a lot of stuff. They helped me just recently after dealing with the abyss that was ATT's normal support line.
http://gethuman.com/phone-number/AT-T-Wireless/customer-service--4527/
Cheers.

I also purchased my Galaxy Note at no commitment pricing and kept my unlimited plan. They should not have touched it. I didn't even call att to activate my device. My iPhone 5 data plan is working fine.
Though I can no longer see my usage but my unlimited plan is there.

MattMJB0188 said:
I also purchased my Galaxy Note at no commitment pricing and kept my unlimited plan. They should not have touched it. I didn't even call att to activate my device. My iPhone 5 data plan is working fine.
Though I can no longer see my usage but my unlimited plan is there.
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Same here, used a sim adapter and just popped it in from my iphone 5. Works fine, no need to "activate" anything.

you got tricked. happens all the time. Now you need to complain like all hell and sit on the phone for hours on end. no matter what you do...
do not hang up and do not settle for anything but what you want. they will feed you all sorts of lies...but that is what they are...lies. dont give in and you can get your unlimited data back.
long story short I paid an extra 100 for this phone just so I would hopefully never have to speak to a csr again.

Two months ago they pulled this **** with me and revoked my plan. It took a while but I spoke to this guy way high up at att who gave it back to me. Let me try and find his number for you.

ATT has fudged my plan up also. To start they sent my phone with the wrong sim card and my sim card went to someone else. Then after changing sim cards they can not get data to work on my sim card. After 3 hours on the phone they said they can't figure out what is wrong and put in a 24 hour ticket. How hard is it to enter two numbers into a database, the IMEI and SIM?

santiagodraco said:
Contact the ATT Office of the President number.... it's another support group but you WILL get direct support outside of the normal channels and these folks are authorized to fix a lot of stuff. They helped me just recently after dealing with the abyss that was ATT's normal support line.
http://gethuman.com/phone-number/AT-T-Wireless/customer-service--4527/
Cheers.
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Click to collapse
Thanks for this number, I had to call that now and get a case created. I had to call in today to get my phone activated, then noticed I had no data. I called back to get the data fixed and I was informed that I lost my unlimited plan earlier today (when the phone was activated). I was put on a 3gb plan for now and called the office of the president number.
Time to wait until monday/tuesday

I just sent the OP the private number of a guy who works at AT&T corporate who got my unlimited plan back for me. He is very nice and has the power to re-add it no matter what. Just call him and leave him a message ASAP!!

MattMJB0188 said:
I just sent the OP the private number of a guy who works at AT&T corporate who got my unlimited plan back for me. He is very nice and has the power to re-add it no matter what. Just call him and leave him a message ASAP!!
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Click to collapse
Can I have that number too? lol
It sounds like I have the same problem as Ishmael... the probably removed my unlimited when I activated the sim card... heads are gonna roll!

When I activated mine the same thing happened. Called into Premier and they tried to tell me I had to use the new data plan due to the GF one being incompatible; told them that I know of several people with other LTE compatible phones that have their grandfathered features still; and we kept chatting and eventually she "found" the right codes to use. Won't actually know until the next bill comes in... but it was a pain in the ass.

They did this to me too. The guy at the ATT store said the 3gb plan will only be on there for about 4 hours then it will get changed over.
Not sure why this phone has an issue with this...
---------- Post added at 08:25 PM ---------- Previous post was at 08:19 PM ----------
lordpelvis said:
They did this to me too. The guy at the ATT store said the 3gb plan will only be on there for about 4 hours then it will get changed over.
Not sure why this phone has an issue with this...
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Click to collapse
As a side note, I've had the note 2 since about 5 local time, and I logged into my att and it shows unlimited for me.
I got mine at a corporate store..

This is so weird you guys mentioning this. I have switched my grandfathered plan so many times. From iPhone 4S to iPhone 5 to Android back to iPhone 5 lol.
There is NO reason you can't keep it.

[Q] AT&T switched my data plan right away

After using my Note 2 for about an hour I got a text from AT&T saying they were switching my data plan because a LTE data plan was required. Previously I had an unlimited data plan. Sure enough, I checked my account online and now I have the 3 gb plan with $10 per 1gb over the limit. How can they do this? I don't want this? What are my options? I specifically bought the Note 2 paying full retail because I didn't want AT&T to know I switched phones. This sucks!!

I am pretty sure the recent fcc agreement with related fines for switching customers or forcing customers from their unlimited plans to limited plans was considered illegal. I would be *****ing up a storm and filing a complaint with the FCC, online. Wouldn't hurt to file an online complaint with the attorney general from your state either.

I had unlimited plan (non lte) which was grandfathered. After purchase of Note 2, noticed that I was put on a 3gb plan. I called AT&T and within 24 hours my unlimited plan was restored.

They switched me to the unlimited lte plan when I switched, att customer service was super helpful, almost too helpful. You might call them and see what they say.
Keep us posted.
Sent using Galaxy Note 2 w/ CleanROM 4.0.5

Just spent an hour on the phone with two dumb twits (in India from their accent) of AT&T's customer service department. They said I had an unlimited non-smartphone plan and that they could not upgrade me to an unlimited LTE plan. I mentioned the FCC ruling ( http://bgr.com/2012/11/07/att-fcc-fine-data-plans/ ) but I don't know if people in India even know what the FCC is. Those people on the phone don't give last names or employee numbers so they feel they are unacountable.
I've been using a smart phone for the past 4 years but apparently I was still on the non-smart phone plan. They said because of that they can not switch me over to the unlimited LTE plan. So, what should I do now? I will not stay wit ha limited plan. I'll switch to T-Mobile first. However my AT&T Note 2 will not work with T-Mobile's system I think. Also, I'd rather not switch as its a pain in the ass. I really hope I can get this resolved. Do you think I'd have beeter luck in person at a store?

That doesn't quite add up. How can you be on a non-smartphone plan with a smartphone for 4 years? So what plan did they have you at? And with unlimited data?
Either way, when I switched from my iPhones to the Note II, they had no problem switching my grandfathered unlimited plan to unlimited LTE. What they did tell me is they'd have to register me with a regular LTE data plan during the phone's sale, then they put it back to grandfathered unlimited status at activation, LTE and all.
Did you get the phone online or at the store?

BlackPhantomX said:
That doesn't quite add up. How can you be on a non-smartphone plan with a smartphone for 4 years? So what plan did they have you at? And with unlimited data?
Either way, when I switched from my iPhones to the Note II, they had no problem switching my grandfathered unlimited plan to unlimited LTE. What they did tell me is they'd have to register me with a regular LTE data plan during the phone's sale, then they put it back to grandfathered unlimited status at activation, LTE and all.
Did you get the phone online or at the store?
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Click to collapse
When I switched from my dumb phone to my smart phone 4 years ago I didn't tell them about it so I guess I was still on the unlimited data for no-smart phones. Well, how stupid they are to think I go through 20-30 GB of data a month without it being a smart phone (I did a lot of tethering during those years).
I bought my Note 2 online. I assumed they wouldn't know about the phone switch since they didn't know about my phone switch 4 years ago. I guess because the Note 2 uses a different frequency they became aware of it that way. Anyway, it shouldn't matter. I was on an unlimited plan before and I think it is not unreasnable to be on an unlimited plan after switching. God how I hate AT&T. I was playing cards with some friends earlier tonight and an AT&T ad came on the TV. I wanted to throw something at the TV so badly!

Outsourced? It's your own damn fault!
rogerbacon50 said:
Just spent an hour on the phone with two dumb twits (in India from their accent)
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Never evereverever..never! call after normal business hours and or the weekend, you will get outsourced!...everever..never!!! My granddaughters Kindle Plus (1st Gen) fell victim to the known USB mini port failure,1 month out of warranty. My daughter called after normal business hours Monday..OUTSOURCED!!...ever.never. They told her it would cost her $150 to get it replaced , after a 1/2hr she gave up. She told me what happened, and I told here to call regular business hours. So she did the next day on Tuesday, not outsources, new Kindle Plus arrived this Friday no charge at all. They sent a return label to send the bad unit back within 30 day's. Don't know if you'll have this kind of luck, but from all of my vast past experience with this type of stuff you stand a much better chance calling 9-5 Monday thru Friday. These phone Reps in these far off lands can do the job, but they aren't given the authority to. So be firm but cordial, good luck, God speed, and eat hearty!
Steve,
P.S. ever.never.

SportsFans said:
Never evereverever..never! call after normal business hours and or the weekend, you will get outsourced!...everever..never!!! My granddaughters Kindle Plus (1st Gen) fell victim to the known USB mini port failure,1 month out of warranty. My daughter called after normal business hours Monday..OUTSOURCED!!...ever.never. They told her it would cost her $150 to get it replaced , after a 1/2hr she gave up. She told me what happened, and I told here to call regular business hours. So she did the next day on Tuesday, not outsources, new Kindle Plus arrived this Friday no charge at all. They sent a return label to send the bad unit back within 30 day's. Don't know if you'll have this kind of luck, but from all of my vast past experience with this type of stuff you stand a much better chance calling 9-5 Monday thru Friday. These phone Reps in these far off lands can do the job, but they aren't given the authority to. So be firm but cordial, good luck, God speed, and eat hearty!
Steve,
P.S. ever.never.
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Click to collapse
I'm on my phone, so, may I ask where you live? So I can convert time.
Sent from somewhere too far away from my computer. Axis_Drummer calls me Wolfy. Jessica said I need to behave...

Wolf Pup said:
I'm on my phone, so, may I ask where you live? So I can convert time.
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Click to collapse
Upstate New York US, Just south of Syracuse New York. Eastern time slot. 11:15pm here.

Go into an Att store. I have been in several where the people are really nice and will help you work through this. If you don't find this to be true, go to a different store and try again. Unfortunately, you might have wasted your money getting the full retail version of the phone. Why not just return it and get one through Att or Best Buy? Mine cost me $175 with the contract extension and I'm happy as can be. As for your true unlimited data, this might be the end of that! Welcome to throttling (but check out the thread on how to bypass the data limit). Whatever you do, don't stop until you've found someone who helps you convert your plan to a grandfathered unlimited one.

rogerbacon50 said:
When I switched from my dumb phone to my smart phone 4 years ago I didn't tell them about it so I guess I was still on the unlimited data for no-smart phones. Well, how stupid they are to think I go through 20-30 GB of data a month without it being a smart phone (I did a lot of tethering during those years).
I bought my Note 2 online. I assumed they wouldn't know about the phone switch since they didn't know about my phone switch 4 years ago. I guess because the Note 2 uses a different frequency they became aware of it that way. Anyway, it shouldn't matter. I was on an unlimited plan before and I think it is not unreasnable to be on an unlimited plan after switching. God how I hate AT&T. I was playing cards with some friends earlier tonight and an AT&T ad came on the TV. I wanted to throw something at the TV so badly!
Click to expand...
Click to collapse
So you never had unlimited data for smart phones and your mad at att?! You been cheating the system for 4 years and your upset at att?! You have to have smartphone unlimited data to be grandfathered into smartphone unlimited data, it doesn't take rocket science.
Sent from my GT-N7105 using xda premium

rogerbacon50 said:
When I switched from my dumb phone to my smart phone 4 years ago I didn't tell them about it so I guess I was still on the unlimited data for no-smart phones. Well, how stupid they are to think I go through 20-30 GB of data a month without it being a smart phone (I did a lot of tethering during those years).
I bought my Note 2 online. I assumed they wouldn't know about the phone switch since they didn't know about my phone switch 4 years ago. I guess because the Note 2 uses a different frequency they became aware of it that way. Anyway, it shouldn't matter. I was on an unlimited plan before and I think it is not unreasnable to be on an unlimited plan after switching. God how I hate AT&T. I was playing cards with some friends earlier tonight and an AT&T ad came on the TV. I wanted to throw something at the TV so badly!
Click to expand...
Click to collapse
After your explanation, I see now why you were switched. Here's what's apparently happening. Your smartphone before the Note II apparently didn't require LTE or report that it needed it, hence why AT&T gullible-y never realized you were using a smartphone. It's also possible that your smartphone was also on the 3G network only, which is what most non-smartphones use. Although the Note II can run on 3G networks, it would still report to the carrier that it needs access to 4G to 4G LTE networks unless you had told it not to, which seems you didn't within the hour of using it. Of course, you wouldn't have known this since you just got the phone. It also would have told AT&T that your IMEI had changed the moment you put the sim card in, which would have revealed to AT&T that you did indeed have a Note II, hence this situation.
Either way, there's no way around this situation as far as I can see unless you ask them if there's a way you can be considered as grandfathered into regular unlimited data. If you're a long time AT&T user, cite that you've been a loyal customer, but tell them you'd hate to have to go to another carrier over this. You would also need to be under contract.
No offense, and I'm guilty in another form of this in a way, but due to your circumstances, it can be perceived that you tried to cheat the system, which is in no way AT&T's fault, but yours, and you're just upset that you got caught.

rogerbacon50 said:
After using my Note 2 for about an hour I got a text from AT&T saying they were switching my data plan because a LTE data plan was required. Previously I had an unlimited data plan. Sure enough, I checked my account online and now I have the 3 gb plan with $10 per 1gb over the limit. How can they do this? I don't want this? What are my options? I specifically bought the Note 2 paying full retail because I didn't want AT&T to know I switched phones. This sucks!!
Click to expand...
Click to collapse
If its unlim smartphone data it will be grandfathered if u bought the phone and it was manually swapped. If u have unlim smartphone data and put your sim in an lte device without telling att, the system will automatically add the 3gb plan. Its not made to add unlim even if you have it. If you upgrade at a store online or over the phone with unlim data you will keep it.
Sent from my LG-E970 using xda premium

rogerbacon50 said:
Just spent an hour on the phone with two dumb twits (in India from their accent) of AT&T's customer service department. They said I had an unlimited non-smartphone plan and that they could not upgrade me to an unlimited LTE plan. I mentioned the FCC ruling ( http://bgr.com/2012/11/07/att-fcc-fine-data-plans/ ) but I don't know if people in India even know what the FCC is. Those people on the phone don't give last names or employee numbers so they feel they are unacountable.
I've been using a smart phone for the past 4 years but apparently I was still on the non-smart phone plan. They said because of that they can not switch me over to the unlimited LTE plan. So, what should I do now? I will not stay wit ha limited plan. I'll switch to T-Mobile first. However my AT&T Note 2 will not work with T-Mobile's system I think. Also, I'd rather not switch as its a pain in the ass. I really hope I can get this resolved. Do you think I'd have beeter luck in person at a store?
Click to expand...
Click to collapse
You circumvented the system for 4 years, and now that has caught up with you..
Deal with it or go to a different carrier...very simple

What phone did you switch to the Note 2 from?
I'm with the guys above, looks like you were trying to beat the system and it caught up to you.
Sent using Galaxy Note 2 w/ CleanROM 4.0.5

Dumbo53 said:
Go into an Att store. I have been in several where the people are really nice and will help you work through this. If you don't find this to be true, go to a different store and try again. ... Whatever you do, don't stop until you've found someone who helps you convert your plan to a grandfathered unlimited one.
Click to expand...
Click to collapse
I will give it another shot of two MOnday and see how it goes.
onthezone said:
So you never had unlimited data for smart phones and your mad at att?! You been cheating the system for 4 years and your upset at att?! You have to have smartphone unlimited data to be grandfathered into smartphone unlimited data, it doesn't take rocket science.
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Click to collapse
Until two days ago I didn't know there were two seperate unlimited plans (one for smart phone and one for non-smart phones). The reason I didn't tell AT&T I switched to a smartphone 4 years ago is because I thought I would lose my unlimited data plan. It was not to save $15 a month. I could care less about that. It hindsight I should have told them and been on the unlimited smartphone plan but I was so concerned that they would cancel my unlimited data plan I din't do that.
BlackPhantomX said:
...
Either way, there's no way around this situation as far as I can see unless you ask them if there's a way you can be considered as grandfathered into regular unlimited data. If you're a long time AT&T user, cite that you've been a loyal customer, but tell them you'd hate to have to go to another carrier over this. You would also need to be under contract.
No offense, and I'm guilty in another form of this in a way, but due to your circumstances, it can be perceived that you tried to cheat the system, which is in no way AT&T's fault, but yours, and you're just upset that you got caught.
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Click to collapse
Well, I may have cheated the system for $15 a month it turns out but that was not my intention. My intention was only to keep unlimited data. Don't we all "cheat the system" here everytime we do something that the networks don't want us doing with our phones? Tethering, trying to get around throttling, even rooting can be considered cheating the system. I always thought that was part of the spirit of modding and customizing.
wase4711 said:
You circumvented the system for 4 years, and now that has caught up with you..
Deal with it or go to a different carrier...very simple
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Click to collapse
I like 'circumvented' better than cheated; it sounds less judgemental. Yeah, those may be my two options. If they are, I will choose option 2-- go to a different carrier. In that case, I'll be putting my 3-day old Note 2 up for sale I guess and buying one from T-Mobile.
Astom22 said:
What phone did you switch to the Note 2 from?
I'm with the guys above, looks like you were trying to beat the system and it caught up to you.
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Click to collapse
I was using a HTC Touch HD. It was a great phone for the time and I installed Dutty's custom rom found on these forums. However a lot has changed in 4 years. I don't like the progress (or lack of it) with Windows and all of my 'must have' programs are now available on Android so making the switch was an each choice (and long overdue).

rogerbacon50 said:
Just spent an hour on the phone with two dumb twits (in India from their accent) of AT&T's customer service department. They said I had an unlimited non-smartphone plan and that they could not upgrade me to an unlimited LTE plan. I mentioned the FCC ruling ( http://bgr.com/2012/11/07/att-fcc-fine-data-plans/ ) but I don't know if people in India even know what the FCC is. Those people on the phone don't give last names or employee numbers so they feel they are unacountable.
I've been using a smart phone for the past 4 years but apparently I was still on the non-smart phone plan. They said because of that they can not switch me over to the unlimited LTE plan. So, what should I do now? I will not stay wit ha limited plan. I'll switch to T-Mobile first. However my AT&T Note 2 will not work with T-Mobile's system I think. Also, I'd rather not switch as its a pain in the ass. I really hope I can get this resolved. Do you think I'd have beeter luck in person at a store?
Click to expand...
Click to collapse
A cheater and a Racist. So sick of people like you.

ruinkhan said:
A cheater and a Racist. So sick of people like you.
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[Edit]
I'm sorry to anyone who misconstrued my remarks. I was upset with the customer service reprezsentative and her thick accent was not making matters any easier. Perhaps that is why I mentioned that she was probably in India. I certainly didn't mean to disparage all Indians and if anyone took it that way I am sorry.
A followup session with a rep today resulted in pretty much the same thing, except they're giving me $50 off my next bill. Really though, by that point I didn't even try that hard. I've decided I'll switch to T-Mobile because, even if I got to keep unlimited data with AT&T there would still be the throtttling issues to deal with each month. T-Mobile may not have the breakneck speed of AT&T (right now) but I don't need 50+ Mb/s.

rogerbacon50 said:
Well, I may have cheated the system for $15 a month it turns out but that was not my intention. My intention was only to keep unlimited data.
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I don't know.. AT&T didn't discontinue unlimited or throttled data back then.. You shouldn't have had any issues keeping unlimited data when switching phones unless you wanted to save $15/month.