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They keep giving me "reconditioned" Evos. Basically, everything is new on it, except for the main board.
First Evo - Started to reboot on it's own. Sprint repair center ordered "reconditioned" Evo. Was on backorder, had to wait about 3-4 days.
Second Evo - USB charging issue along w/ light leak on the outsides of the screen. Ordered "reconditioned" Evo.
Third Evo - Hotspots on the screen as soon as I turned it on in the Sprint store. They tried to change out the screen, but it seems more like a main board issue since it did the same thing on the new screen. Told me they ordered another "reconditioned" Evo. It's on backorder again, so might be a week or two.
Yesterday morning I called up Sprint and *****ed at anyone that I could get on the phone. Told them I WANT a new phone...not a "new to me" phone, but a BRAND NEW phone. Told them I don't want to hear "I'm sorry" or "I understand your frustration" because it's quite apparent that they don't.
Finally getting it escalated to within corporate after threatening the CSR level employess (including their sups) that I've filed a complaint with BBB and have dispatched an email to corporate executives at the company. Funny how much they want to take care of you once you say that. Waiting on call back from someone at Corporate.
Had a ***** this morning tell me "Maybe it was a virus you keep downloading."....No *****, it's a HARDWARE issue. HTC QA dept. seems to have been taken off the lines and told to go to accounting so they can help them count their cash.
I got a call this morning from a senior manager (directly from my email) and the guy turned out to be a complete douche. He wasn't very interested in what I had to say. He just told me that he has to follow his procedure and that if my FOURTH one has an issue, we'll look at other options. I asked him if the other options includes a new phone and he said we'll cross that bridge when we get there. Completely douchebaggery out of this ahole's mouth. I asked him how he thought having a 4th phone in my hands within a 2-3 week time frame was acceptable. All he said was he understands
I'm honestly thinking of paying out the cancellation fees and running from Sprint at this point.
just be glad they are sending you replacement phones.
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
zeuzinn said:
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
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LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
faqlexi said:
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
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like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
faqlexi said:
I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
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Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Click to collapse
You're right about Apple. Last time I had an issue with a macbook (the HD was corrupt after a month of use) I brought it in and they were going to replace it but it was going to take a week or so. I needed my comp back for my school work (was in college) and they gave me a brand new macbook there and then. No questions asked.
I would recommend reading the book How to win Friends and Influence people.
If you want a brands new phone, the only way to get a brand new phone is to get the person you are talking to to WANT to give you a brand new phone. To do that, you need to learn what they WANT. As a CS rep, I want people to tell my boss how great I am and the company will fold without me. When I need something from someone I say this "Shiela, you are the only one that can help me here." explain the situation and tell her what I am looking for and end with "and please give me the name of your supervisor so I can contact them directly and let them know how you not only kept me as a customer, but made me completely satisfied. WHen I called I was angry at your company, and Shiela singlehandedly changed that.
Bottom line, you get WAY more bees with honey.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
zeuzinn said:
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
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This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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Click to collapse
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Yellowcard8992 said:
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
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Only reason I brought up Apple is due to their CS. I know their phone doesn't measure up, but after getting kicked in the nuts a few times, you want to give that part a rest and get kicked somewhere else.
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
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Light leakage doesn't worry me too much. I haven't returned a phone or complained about a phone only due to light leakage. There has always been something else hardware wise wrong along with that.
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
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I tried the retentions dept. They basically offered me a LG Rumor or a Blackberry Curve for $50. They said they can do nothing more if I want to cancel.
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Yellowcard8992 said:
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
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Sprint store just called and said my "new to me" phone came in today. I'm going to check it out after work. If there are still issues, I'm going to ask them about this policy.
Same thing happened to me worth my last phone the palm pre, I had 10 of em in 6 months. After the 4rth one I demanded a new one, they reluctantly gave me one, unfortunately that one failed in less than two weeks
After playing who's your favorite customer for a few more months the, evo dropped so palm could finally kiss my a$$.
It sucks your having those problems, my phone hasnt had any problem and (knock on wood) have had it for going on 6 months now
Swyped from a galaxy far far away......
HAHAHAHA!!!
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
O and by the way....
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
sekigah84 said:
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
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+1
Same problems on verizon. They are NO better unfortunately. Actually, they told me they no longer offer new replacement, ever, and i was paying for the extended warranty and insurance.
ryandoubleu said:
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
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Got my 4th Evo last night. Turns out this one has severe light leakage. Compared it to my wife's hardware ver. 004 phone and this one is very noticeable. Told the people at Sprint Repair and they said they'll swap out the screens, but they don't have any in stock right now.
Waiting for the Operations Manager, Brian Patrick from Sprint corporate to call me back today.
ryandoubleu said:
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
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They tried to tell me "It's a non-issue, it's only cosmetic."
While I understand that it is only cosmetic, if I'm buying the Ferrari of all phone (HTC and Sprint market it as the best on the market), then I don't want even a scratch on my Ferrari. If I paid good money for it, I want my good money's worth and I demand that it be perfect.
There may be those who may say "Give it up, it's just the way the phone is.". To them, I say at what point in your life did you give up wanting your money's worth? At what point did you say to yourself a BRAND NEW item should be of garbage quality as long as it's in new packaging?
Now I seem to remember that after X amount of replacements sprint is "supposed" to reccomend another phone as a replacement...
Could anybody in the know tell me/PM me what might be on the WEL list?
Big TIA!
Sent from my SPH-D700 using XDA Premium App
to my knowledge/experiences it is totally up to the stores discretion. ive seen people as of late going on the 4th, 5th device of the same model. this isnt just due to the store, but also because with certain models there is no comparable phone that isnt a downgrade.. that being said, its not likely they are going to give you an evo or a nexus, may be best to work the angle of an early upgrade with a discount to the equipment if they are continuing to offer the same equipment
Ya that's what I thought...not trying to get a nexus, but was wondering if the evo could be an option...
Sent from my SPH-D700 using XDA Premium App
Good luck is all I can really say.
Our store is only Advanced exchange, and we've got to look at device history, and decide if the person is just trying to get into a different model. We would either order another Epic (depending on what broke on this one, and what broke on the previous ones... might just be an education issue rather than something defective) or see what else is on the WEL. (BTW, WEL list is redundant, kind of like ATM machine.)
Really, it depends on the store you go to, and how you handle the situation.
What is wrong with this phone and what was wrong with the previous ones?
NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
Sent from my SPH-D700 using Tapatalk
What is wrong with this phone? It honestly sounds like u want an evo
"The greatest respect you can earn is self respect" Louie Simmons
Okay, it really depends on who you are dealing with.
Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.
Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.
If it is software, Nexus S may be up for grabs, since it is google.
As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,
Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
darkfire79 said:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
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dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..
lazydazed said:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
First phone - how did the processor fry? Custom ROM/Kernel?
Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?
Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.
TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.
Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.
I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.
Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?
1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..
2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..
3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..
The store I bring it to (but not ever again) is a corporate repair center..
I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...
I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..
All I wanted was a phone that works.. period. Been a customer for 9+ years.
Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
Sent from my SPH-D700 using XDA Premium App
Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.
I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?
I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.
It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant
lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.
but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.
on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...
Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)
I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)
Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
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After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
spivey8 said:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
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Again:
monkeyracer said:
If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
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Click to collapse
Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.
The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.
My Tilt2 has developed a problem with the mic, very scratchy sounds, muffled sounding, pretty much useless as a phone without Bluetooth. Been paying the insurance on it since I got it more than a year ago.
According to at&t I'll be eligible for upgrades in Oct, but I'm wondering what a claim on the insurance would get me for the $50 deductible right now. Are they replacing Tilt2s with something else these days? Is it a choice or do they just pick something? I'd be happy with something in an Android phone maybe but I saw one thread here where someone said they got an HTC Surround to replace a Tilt2. I'm mostly running Xdandroid now so a Surround does not seem like a good replacement option if they stick me without a choice.
So, has anyone recently done an insurance claim on a Tilt2 and what did it get replaced with?
No one? Does anyone know a better place to ask the question maybe? Or should I just call in to Asurion and see what they have to say about it?
Best to just call, but they do have a site to file a claim. I used it to check what asurion was shipping as a replacement. However this was over a year ago, I don't know if this is true for AT&T.
(Sprint)
Sent from my PG86100 using Tapatalk
from my experience, as I've lost phones in the past; i found it easy to call them, tell the the phone is lost, and then ask what the replacement options are.
If your not satisfied with the options, you can always opt not to use the insurance...citing the fact that the deductible ($50) is too high in your opinion, and that you will just use an old phone until you can upgrade....... OR just happen to find your lost phone...
let me know what they present as options... i have a tilt 2 that is malfunctioning too!
kinda new at this thing, so i hope i'm replying correctly...anyways.
cliffs notes: they offered LG Quantum, HTC Surround, HTC freestyle, crappy blackberry. I ended up stringing them out for a week, and then they screwed up, and to make up for their mistake, they sent me a samsung focus. If you want the whole story, read on....
I ended up having mine replaced through asurion. I called them, they offered me in order:
-LG Quantum (they claim it is the most comparable, i kinda tend to agree after all my researching)
-HTC Surround
and if i wanted something different...
htc freestyle
or an old crappy blackberry (i didn't even write down the number)
I asked about the Samsung Focus, and was told that it wasn't available anymore, and that they were replacing the Focus with the LG Quantum. To this i was sincerely disappointed, because the focus seems to be the WP7 leader...
Anyways. I told them i needed to research the phones to decide. I dragged my feet for a week and called back, and finally got through to a supervisor, who told me that the max capacity of the TILT2 was a 16 GB microSD card. I was trying to argue that the Surround and Quantum didn't offer expandable memory like my tilt 2 did. After going over everything with him, he still wouldn't allow any other options.
I called back the next day, and decided just to get the Quantum.... I went through the process, and hung up....and waited for my confirmation email....that never came! I checked again the next morning, and still nothing!!! I called back, and spoke with another C/S agent who told me that my claim had never been completed!!! I was upset, and very disappointed.... I told he all about the process, and how i had wanted a focus, but was getting stuck with this.... and she was like, hold on. Let me see if that is available.... I'll have to get approval from my supervisor. So i'm on hold for a few mins...and she says YES! So i ended up getting the focus the next day, and so far its pretty sweet. Definitely a significant learning curve with WP7!!
So bottom line, i got a focus, and i'm happy cause i didn't have to renew my contract...
Thanks very much for the info! Too bad they don't seem to have an Android phone in the mix, and I'm not really sold on WP7 yet. In a perfect world they'd let me have a nice shiny new SGII and maybe a nice pony. At least now I can research a little. Thanks again.
Last offer from asurion was either a Status, or an LG quantum. Well they offered an HTC Freestyle but that hardly counts. I ended up spending $50 for the Samsung galaxy S II on a black Friday special. I guess this means I am done with the Rhodium, and I already miss that keyboard.
Sent from my SAMSUNG-SGH-I777 using XDA App
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
Sent from my SPH-D710 using xda premium
I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
This is to acknowledge the receipt of your concern and also to inform that the same has been highlighted to the Executive Escalation Team( CEO's Desk).
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Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
jujuburi said:
Hi, I had to create this topic outta utter frustration and annoyance. Well my device was having a charging problem (it was taking long time to charge) and I submitted it to the nearest service center here (Divine Electro Solution, Calcutta, India) on 14th this month. Next day they called me and said the charger is the culprit (but they wasn't sure about that!) and they'll replace it. So I went to take my phone on last Saturday and they handed me the device with the new charging adapter (they didn't change the cable). As soon as I looked at the phone I was . The main screen had at least 6 or 7 very prominent scratches, kind of things which could be only done by keys, or razors, that if you scratch them pretty badly on the screen. I said what have you guys done to the screen? They said, they don't know! They sent the phone to head office and they might have done that. They were pretty sure that I would take the phone, but I wasn't gonna, why would I accept a scratched device while I gave them an almost brand new and shiny one? Anyway, they said I will get it back on Monday, with the front LCD replaced (or the glass maybe), so today I called them and they said there is no spare parts available and they don't know how long would it take. This annoyed me. Well it's not that I've given them a scratched one and they could take all the time on earth, it's their damn responsibility. Anyway, I asked how long could it take and said to do it asap, but they said, they can't tell me any time frame and I could take my device back as it is now and come back when the LCD/glass is available to replace it. Well I am not doing that, because I know as soon as they give me the device they will not hold any sort of interest for any further process. So I didn't take it.
I emailed this incident to the complaint section of Samsung, sent the same copy to Executive board too, and got a reply also, saying,
Well I don't know if they will do anything or not, I sent the mail on Saturday and till today they didn't contact my local SC or HO that's for sure. There isn't a helpline number in their website where I could reach them and tell my issue.
Anyway, what you guys think I should do? Should I just wait more or do something? It's been a week now they are holding the device, and don't know for how long more they have intended to!
Thanks in advance.
PS: Forgot to say how stupid these SC guys are, they told me on Sat after giving me the new charger that this phone should take 5 hours if not more to charge completely, as it has a bigger battery. I, just to make sure they were complete stupids and brainless asked, how big is the battery? They said, it has 2500 mAh battery and a 2A charger should charge it in 5 hours :laugh:
I never had a pathetic experience like this with any brand previously, be it Nokia, hTC or Apple.
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I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
chwads2k8 said:
Thats cos samsung are noobs stick t0 google.or.htc in my opinion although the note 2 is best on market
Sent from my GT-N7100 using Tapatalk 2
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Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
chaitanya87 said:
I can understand your frustration. There will be an officer for every city to check whether the service centre guys or behaving properly or not. Better get hold of that guy. Anyway you have contacted the executive section right, tell them you will accept the phone only if they provide brand new or replace the screen including glass. Otherwise you can sue them in consumer court and claim more damages more than 1 lakh. Better wait for the new piece.
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Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
jujuburi said:
Well Android is NOT my cup of tea, and I dislike those Nexus phones very much, I just can't stand the Stock Android feel. That's why I purchased the Note 2, but if I had known the after sales service is this terrible, then I would never buy it.
Well I am talking with 'that' guy from day 1 and what amuses me that a section manager knows nothing about Note 2! He keeps saying it's a new device, no one knows much about it! I mean in what earth a more than 7-8 weeks old device is 'new' device. His and his total groups lack of knowledge amaze me.
Update: At 10 am today I got a call from Samsung HO and they made a conference call and connected me with that guy with whom I was talking from very first. Same crap he said again, unknown period of time due to lack of parts availability. Nonsense.
So this is their solution, I think they just found a new feature in phones, and that is conference calling.
I am so ashamed. Ashamed on myself, that I purchased this phone.
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You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
stoney73 said:
You should be asking for a replacement phone, not for repairs. It takes the whole 'we dont have parts available' issue out of the argument. This is their error, not yours. Insist on a new device.
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kdskamal said:
Tell them if you don't have the parts, replace the phone.
Sent from Galaxy Note II using XDA Premium
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I would DEMAND a new phone!
only iphone has a total replacement policy n thus the price:
well i had a camera issue with note 1 on the very first week,i hd rooted the phone but helpfully(xda) there was unroot,n i gave the phone to the service centre it took them 7 days to replace my front camera,but all was well,and yes availability of parts for a newly released device is hard.the person who inspected my device said front camera is only for video chatting that was the noobest reply i got,have a patient i hv a gult feeling ur problem will be solved.and as far as htc n google are concerned there have very small bussiness foot print in india,so samsung is a good choice for indians
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
I second you telling them to give you a new device. Either they fix it now, or they give you a new phone and you'll give back the parts. It's unacceptable that THEY mess up your phone and give it back, and then don't have the parts to change it... Fine... It's a new device, no new parts yet, but then give you a new phone to replace the busted up one!
You went in for a new CHARGER
and now you have to walk out with a NEW PHONE because THEY messed up!
D4rkShadow said:
I had huge bubbles under the gorilla glass so i gave it to sabsonic service center ( kolkata ).it was a 1 week old set with 0 scratches.they replaced the display and added more or less 5 scratches to screen and 15-20 scratches on back cover ( yeah back is ruined ) and few dents to the metal lining on sides.i asked them for an explanation,they said they dunno about it. if your issue is resolved,kindly update here.
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I called them yesterday and they said come and see, we have changed the 'Gorilla Glass' (the pronunciation made me laugh hard), see if you are satisfied. I went and checked the screen thoroughly and there was NO scratch and they indeed changed the front glass. But yea, there were two or three small dents at the metallic border, and the back cover is scratched as well, but this isn't my iP5, so I didn't give a damn at that plastic.
But for the issue I submitted the device, that was long charging problem, it is NOT resolved. Device is still taking same time like before. Now I am gonna try with a different charger or cable, and if it's not good I will ask them to replace the device.
One thing I did learn, these service center guys should go back to school and learn ABCD first, but I doubt that, because I don't think they have any better IQ than Forrest Gump.
i talked with them regarding exchange, they said " sorry we don't do that, we only replace faulty parts "