Develop Bugs

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work

More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.

apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening

I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire

Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements

Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM

MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.

I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.

fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.

Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.

So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.

Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.

Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks

When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).

I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?

I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.

Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!

Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa

I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

Exchange DirectPush/ActiveSync not pushing

We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...

Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.

Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave

@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!

Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.

If you force a sync and look in your application/security logs, can you see the connection being made by the phone?

Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.

Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?

For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...

Exchange Mail Problem with HTC Mail - Help Needed

Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt

hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?

Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...

okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.

there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?

Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.

fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?

Microsoft Exchange Guru pls

Hi all -
Just got the E4GT , moved from an EVO 3D.
I'm concerned because in my exchange options I don't have the ability or option to have it sync all my folders AND subfolders as well as provide a notification? like I did on the EVO 3D.
Is there another version I can flash so I don't have to sync each folder to get new mail?
Really hope there is a way as I'd be forced to take this back because I need to get my email in real time.

No one uses exchange on this device? Or everyone is too saddened by the fact that you can't sync subfolders to reply?

To my knowledge with the base e-mail application you can't sync sub folders automatically (only the inbox). I have been able to do it though with "Enhanced E-Mail", you should be able to with "Touchdown" (got Enhanced E-mail for free on one of the amazon daily free apps, so I haven't tried Touchdown), and I have also read K-9 Mail can do it (it's a free app), but I have not been able to successful connect it to Exchange yet, only IMAP and POP3. They can all be found on the app market.
If you decide to buy Enhanced E-mail here is how you can setup folders to auto sync
1. open app
2. click the menu button
3. click Folders
4. click and hold on the folder you want to auto sync
5. click Toggle sync
6. wait as the folder is synced, the app will run slow so you can only do 1 folder at a time. To my knowledge there is no way to toggle sync on all the folders, so you have to go through each one.

VoX_XDA said:
No one uses exchange on this device? Or everyone is too saddened by the fact that you can't sync subfolders to reply?
Click to expand...
Click to collapse
The reason you could do this on the EVO 3D, and that you cannot do this on the E4GT is that the EVO 3D actually setup an exchange account, very similar to how touchdown interfaces with your exchange server, and the default mail app for the E4GT only uses ActiveSync.
ActiveSync only refreshes your inbox, and you will need to manually check each subfolder for new messages. To resolve your issue, you will need to use a mail client other than the stock app.

Thanks everyone for the replies. Anyway of porting the apk from the EVO 3D to the E4GT?

just buy Touchdown, and your problem is solved..

Touchdown has a 30 day trial - give it a shot and see if you like it (because it's bloody expensive for an app... although inexpensive for what it's actually giving you). It's been on sale infrequently before so I'm planning on using the trial until it goes on sale - I reflash my phone enough anyway, plus it doesn't really work 100% for my exchange server for some wonky reason.
I have to use http exchange on my desktop outlook and the mobile outlooks never have the option for that and touchdown is the only one that at least synchs mail for me.
I also have Enhanced EMail from the FAOTD but since it only wants to do activesync that doesn't work for me. So I can't really say if it's better/worse.
If the EVO was actually creating an account (like in the settings -> accounts) for the e-mail I'd think that'd be more than an APK unfortunately so you'll be better off looking for a 3rd party solution.

sign up for the Amazon App Store; they have had touchdown on sale twice in the last few months...

I ended up getting Enhanced Email and it solves all the issues with syncing/notifications for subfolders.
Doesn't make sense for Android NOT to do this by default. Hope ICS fixes this terrible oversight.

Peak / Off Peak email schedule

I've seen a few slightly older threads about this but wanted to ask if anyone has a workable solution now.
In the past I've owned skinned HTC and Samsung phones and the email client has included the ability to set different synching periods for peak and off peak. This is missing from the nexus' stock email client.
What I want is to always have my work exchange email set to push during the day but either entirely manual or maybe every few hours otherwise. I would also like my gmail account to keep push mail on at all times.
I've looked into a few things like tasker, timerific and synker and a few third party email clients but nothing seems quite right.
I can kill all synching but I want my gmail synched, I can silence notifications / vibration etc but I'm still going to be using my phone in the evenings and if widgets etc are telling me I have work mail then I'm going to end up reading it :-(
I'm happy to consider pretty much anything that will sort this for me so please, any advice appreciated.

touchdown does this quite fine. i use it for my work email.
not sure about the stock client however.

I'll have another go but last time I looked at touchdown it was rather ugly.
I quite like the stock client :-(
Anyone else?

Does your samsung stock email client do push for gmail and yahoo on sgs3 i9300? I can only set to poll ar minimum 5min.
Sent from my GT-I9300 using xda app-developers app