[Q] No sound during calls - Epic 4G Q&A, Help & Troubleshooting

Yesterday my Epic 4G stopped outputting any sound during phone calls and I've confirmed that it doesn't transmit anything that I'm saying to the other person either. However, if I plug in a speaker to the headphone jack it will play the sound from the call through that but still will not transmit my voice through the call. All other sound output works just fine, including notifications and music.
This has been happening on and off for a week or so and a reboot has been fixing it until yesterday. Since then I've rebooted multiple times, re-flashed SRF 1.2 with data wipes, and flashed the Genocide 1.1 kernel (was using Twilight before). The problem has persisted through that.
Any tips, or does this sound like a hardware/take it to the Sprint store?
Note: likely related, two weeks ago I got a new sound system in my car with an auxiliary input so I've been unplugging/plugging in the auxiliary cord for the sound system fairly often since then. Could this added stress on the headphone jack have caused this?
Also, I noticed that the phone no longer seems to sense my proximity and turn the screen black when I hold it up to my ear during a call. Before, when I held the phone to my ear during a call it would sense me and turn the screen off, now the screen just stays on.

I would Odin to stock EC05 and see if the problems still exist and if so then go to the Sprint store. Do not restore any data. Test it with fresh stock. Corrupted data can cause this as well as hardware malfunction so make sure it is not data.
Sent from my SPH-D700 using XDA App

Gotcha, thanks. Will try in a few days when my Blackberry cable arrives from Amazon. That also makes a lot of sense as I would want to go back to stock before taking it to the sprint store anyway.
Thanks again.
Sent from my SPH-D700 using XDA App

No problem. It is always a quick way of isolating the problem. I lost all 4G capability and could not figure out why. Turns out there was something corrupt in my WiMax data. Odin'd in a stock tar and all fixed, restored data and broke again. So figured there was something corrupt there.
Sent from my SPH-D700 using XDA App

Dang, Odined to stock EC05 and it still doesn't work. Planning to take it to the store this afternoon unless someone has something else I should try.

Not sure when you got the device (Seems to be newer ones)... But it sounds like the headphone\mic jack switch may be busted. Same happened to me not too long back and they traded me in for EVO 3D because the Epic was on back order.
Definitely take it in to get looked at, as it's most likely not your fault, and you might end up with a free upgrade!

yeah I think you might be onto something there.. I'm guessing with all the unplugging/plugging into the headphone jack that I do that it finally just had too much stress. It's stopped even recognizing that headphones are plugged in at this point. The phone is about 10.5 months old if that tells you anything.

petridw said:
yeah I think you might be onto something there.. I'm guessing with all the unplugging/plugging into the headphone jack that I do that it finally just had too much stress. It's stopped even recognizing that headphones are plugged in at this point. The phone is about 10.5 months old if that tells you anything.
Click to expand...
Click to collapse
Well i do know that the hardware on the original Epics was a bit more reliable. I had mine from release day, and I still have it. lol Screen's a bit shattered which is why TEP gave me a replacement on my "lost" phone... But the new one i got had the headphone jack issue. Same happened with my girl's newer model. Anywho, when you're unplugging the headphones make sure you're not like twisting in anyway... and don't pull at an angle. Straight outward. Just a good rule of thumb for future phones... taken from a life lesson of mine. lol

Related

No sound through earpiece during calls

Hello all,
Earlier this week my earpiece suddenly stopped working and now I cannot hear anyone's voice when receiving/making calls (yes in-call volume is maxed out).
I am ec05 stock rooted running the genocide 2.0 kernel. I've been this way for about a month with absolutely no issues at all until this week.
Any input would be greatly appreciated.
Thanks!
Maybe the ear piece is broken
Sent from my SPH-D700 using xda premium
Tried doing a factory reset (should I have done a reset through Clockwork instead?). Nothing changed.
Gonna see if I can get a replacement from Radioshack since we have the warranty with them.
try turning speaker phone on /off while in call. my phone used to do that randomly sometimes.
Just tried that to no avail
Thanks though.
Odin back to straight stock and see if it works.
Had something similar happen to me. Installed one of those apps that adjusts the ringers and notifications etc and the problem vanished. My problem was intermittent though.
Sent from my SPH-D700 using XDA App
Your ear piece is dead, go to sprint and its 35 bucks to get it replaced, I had to do it not even a month ago.
Sent from my SPH-D700 using XDA Premium App
I just bought a new earpiece, keyboard, and Mic.
The Mic has always been garbage when using speaker phone. The person on the other end has problems hearing me when on speaker so hopefully that will fix it.
The #4 key was sheared off when the slide helper fell out...I already pulled it apart and set that back in place.
And then the damn ear piece quit working. I found one on eBay and am waiting on it to get here so I can pull it apart again and replace all this ****. I don't understand how all this stuff breaks AND I have to deal w unfinished software LOL. Glad It's my wife's phone hehe.
My new earpiece didn't correct the issue. I have tried everything from Odin to multiple roms. I give up. Lame. Very lame.
Update:
I have replaced the speaker...no workie....Odin...no workie....roms....no work....
My wife and I gave up and called sprint, went to a store, they swappedthe entire piece that houses the screen and earpiece and it works now!! This is great! Lol the Guy told me they couldn't swap the speaker, I kept my mouth shut. No insurance, over 1 year of owning the phone...$35 got it fixed, and they dropped a new keyboard in as my wife somehow sheared #4 key off. Good day. She's rocking stock ec05 til she gets frustrated w battery life again lmao.

Music clicks/pops.

Anyone had issues with music popping/clicking on your GSII? I'm using a middle of the road set of Klipsch IMAGE S4 earbuds and they always sound great except on this phone, also, my LG G2X doesn't do this with the headphones so I know they are fine. It's rather loud as well, like left my ears ringing loud. (Disabled DSP manager and it is still painfully loud)
For specifics, I'm using the newly released Google music, it's the only music player on my device. I have DSP manager installed on both of my phones.
Rom is Juggernaut 2.0 with the latest bullet Kernel but it did this before the Kernel.. and I'm 99% sure it happened before the root/rom and I just blew it off as the song.
I know it does this both on streamed music as well as music on the phone that i have confirmed is clean on other sources. (MP3 at 320kbps). I'm curious if this is just a me thing because I've also noticed a cycling stutter on my phone that wipes and new ROMS has not resolved. It's so faint you can barely notice it unless playing a game, ESPECIALLY the new Need for Speed Hot Pursuit. It'll do it's little stutter and by the time the game catches up your smeared all over a wall. Not a framerate issue at all as it's completely random and never seems to reoccur in the same place even when all other conditions are the exact same.
Anywho, thanks for reading and indulging me.
Noticed today but on stockmusic player,sounds like its.skipping
Sent from my SGH-T989 using Tapatalk
clear cache and the dalvik cache
Happens to me too, I though it was just the music player I was using.
Sent from my SGH-T989 using xda premium
I was getting it often after going back to the stock kernel for better battery life, I did the above and it went back to normal.
It happens to me whenever i enable dsp manager and if i receive a notification when playing music
Sent from my SGH-T989 using xda premium
I could be wrong, but I'm pretty sure it has something to do with the button control feature of the 4-pole 3.5mm jack in the phone. Personally, I don't use anything with buttons(headphones or the like), so I could do without it, but that's just what I've noticed.
Certain connections will do this on my phone. I can't plug my phone into the head unit on my saab without the music skipping like a mofo. But if I plug it in through my wife's mazda5 with the same cable, no problems.
I think maybe the 4-pole jack is just picking something up that isn't there.
Previous posters: Have you tried using different headphones to try and recreate the problem? I have a set of shure e2c's, some seinnheiser headphones, and some standard apple earphones and they all seem to work very well. The only connection problem I have is in my 2007 saab 9-3.
heygrl said:
clear cache and the dalvik cache
Click to expand...
Click to collapse
I personally have done this many times and it hasn't helped. It does it on the stock headphones that came with it as well as my stand alone headphones.
I went back to the stock kernel and it still does this, reflashed everything, same issue still.
As a side note I'm a bit OCD so every time I always clear everything, wipe data, etc. I'm very meticulous...to a fault.
Maybe use the stock rom, customs are useless..
DMolina ツ
InGeNeTiCs said:
I could be wrong, but I'm pretty sure it has something to do with the button control feature of the 4-pole 3.5mm jack in the phone. Personally, I don't use anything with buttons(headphones or the like), so I could do without it, but that's just what I've noticed.
Certain connections will do this on my phone. I can't plug my phone into the head unit on my saab without the music skipping like a mofo. But if I plug it in through my wife's mazda5 with the same cable, no problems.
I think maybe the 4-pole jack is just picking something up that isn't there.
Previous posters: Have you tried using different headphones to try and recreate the problem? I have a set of shure e2c's, some seinnheiser headphones, and some standard apple earphones and they all seem to work very well. The only connection problem I have is in my 2007 saab 9-3.
Click to expand...
Click to collapse
I have used 3 different headphones, got same result until i disabled dsp manager
two headphones had buttons on them
I had it too. My issue was I didn't push the jack all the way into the phone. I don't know if that's anyone's issue here, but maybe it is. I was actually afraid of breaking the phone when I got it. I only pushed the jack until I felt resistance. I later realized I had to push hard enough to make it "click", and the bottom of the Jack touches the phone. There should be no gap in between.
Sent from my awesome Galaxy S II
I noticed this issue, but only when I was using a music player other than the stock or Google music ones. I've since only been using Google music.
Damn guys that sucks. Im on bullet kernel as well but have been using my phone to listen to hella EDM that's all in 320kbps and haven't noticed anything. Im actually using music playback in Google music right now... Still perfect. Ill try stock and post if i can reproduce the issue.
Sorry for posting even tho i don't have the issue... But music quality is very important to me and the functionality of my phone so i will keep a close eye on this thread especially since a few of you are running on bullet like me.
Who is using a ROM with this issue and who is not?
I for one am stock.
Sent from my SGH-T989
I listen to MOG all of the time, streaming and cached songs @ 320Kbps MP3 or 256 AAC and no popping. I did notice it after I went back to the stock kernel, it was happening every 30 seconds and it was very frustrating.
I've definitely noticed this issue using Pandora and less frequently in Spotify.
Well I've not had the issue in about a week, which is really odd. Normally I've had it at least once a day but not since the new Google music update. It may have been the old Leaked google music beta that caused it, after the update it hasn't happened.
I guess its resolved, not really sure but cautiously optimistic.
I will say this, the audio chipset in this phone leaves a LOT to be desired.
bobbyphoenix said:
I had it too. My issue was I didn't push the jack all the way into the phone. I don't know if that's anyone's issue here, but maybe it is. I was actually afraid of breaking the phone when I got it. I only pushed the jack until I felt resistance. I later realized I had to push hard enough to make it "click", and the bottom of the Jack touches the phone. There should be no gap in between.
Sent from my awesome Galaxy S II
Click to expand...
Click to collapse
I was experiencing the same thing until I read your message and gave mine a good push to "click" it in and the pausing/skipping/popping completely stopped.
Thanks Bobby
Sometimes it's dust that gets in the headphone jack. I had the same problem years ago with my old Palm Pre and recently experienced it with my SG2 and fixed it doing the following:
1. Take a q-tip and rip most of the cotton off of one end so that there's just a slight film of cotton left on the tip.
2. Dip the stripped tip in alcohol and then squeeze out the excess alcohol (you want it moist not soaking).
3. With the phone OFF, stick the q-tip in the jack and spin it, which will effectively clean the jack of dust and any other debris.
4. Wait about 15 minutes for the alcohol inside the jack to evaporate, then turn on your phone and the problem should be gone.
had the same problem here

I think my rear speaker broke.

This is freaking me out because it happened a day after flashing to a new ROM.
Last night I flashed from stock EL29 to AOKP (build 32), everything was fine. Used the phone all night and all this morning. Listened to music with a wired headset for a couple of hours. When I got home from work I noticed that all my touch sounds/ringers/alerts/media sounds weren't playing. Anything that played through the rear speaker was silent regardless of volume level.
I wiped and reflashed AOKP. Nothing. Wiped and reverted to stock EL29. Nothing.
I'm starting to think that it wasn't the ROM and that the speaker or connections just died. Any advice or help for this situation? I'm thinking I'm going to take a peek inside just to check the connections.
Did u make sure its not thinking the headset is still plugged in? I've seen issues where the headset jack goes haywire and thinks its got a plug in it when it really doesnt
Sent from my SPH-D710 using xda premium
Got it working. What I did for anyone having a similar problem:
I dismantled the thing and I found the speaker contacts were corroded. Downside of living in a tropical climate I guess. A little cotton and alcohol to clean them up and the darn thing is working now. Took the opportunity to check all the other major contact points, all is right with the world.

[Q] Speaker stopped working

I was listening to Pandora when this happen. It just stopped playing music. My notifications or phone calls are like in silent mode even though it's not. I restarted my phone, still doesn't work. Wipe/factory reset, still doesn't work. I read on a different forum about the headphone jack senor is acting like it is plug in but it's really not. And it is like that. Whenever I press play, the headphone icon is display. Usually it doesn't. So I decided to open it, blew inside the head jack and around the mainboard with air dust off for computers. Still no help. Took the part out and it still shows that the headphone jack is plugged in when it has been removed already. WTF!?!?! Anyone ran into this problem with the GS2? And no, I can't return it for a replacement. Bought it off Craigslist.
Edit Running ParanoidAndroid rom
I guess no one on this forum have ran into this problem yet. I'll unroot my phone tomorrow after work and see if it'll work.
Edit: whenever I plug my headphones in half way, it get static and headphones get super loud even though it's on low. Clues anyone?
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
Well if you are on T-Mobile and your simcard has insurance, you can replace it, but I guess you dont.
This use to happe with my amaze and blackberry sometimes. I would have to keep putting the headphone jack in and out at a rapid pace until it stopped. Sometimes it worked. Sometimes it didnt =/
might sound crazy but have you tried an AIR CAN?? into the 3.5 jack for headphone maybe it could be dirty from pocket dust ? if that don't work try posting in PA thread to get better help could be some of the lib.audio files being corrupted or maybe a bad flash have you tried re-flashing and wiping cache and fixing permissions upon install
ITALIANNYC said:
Well if you are on T-Mobile and your simcard has insurance, you can replace it, but I guess you dont.
This use to happe with my amaze and blackberry sometimes. I would have to keep putting the headphone jack in and out at a rapid pace until it stopped. Sometimes it worked. Sometimes it didnt =/
Click to expand...
Click to collapse
Sucks! I did that a few time but stopped. Didnt work for me.
krazierokz said:
might sound crazy but have you tried an AIR CAN?? into the 3.5 jack for headphone maybe it could be dirty from pocket dust ? if that don't work try posting in PA thread to get better help could be some of the lib.audio files being corrupted or maybe a bad flash have you tried re-flashing and wiping cache and fixing permissions upon install
Click to expand...
Click to collapse
Yea, I've tried. Straight into the hole. Even used an air compressor too! I'll have to restore my phone back to stock and give that a try. If it still doesn't work, I'll just end up being miserable till I can find a replacement or upgrade.
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
another problem before the stupid volume was even solved! while trying to unroot, odin and go back to stock. in download mode, and already half way in the process of unrooting my phone, i accidentally tripped my computer cord and my pc shuts off. phone stopped, i took out the battery now i can't even get back into download mode whatsoever. computer still makes that noise when connecting a device to the usb port. but doesn't show up my phone. i ended up retrying and got stuck on setup connection for half an hour.
nobody knows? i guess it's a hard brick.

I am stuck in headphone mode

Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
mast3rsign said:
Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
Click to expand...
Click to collapse
if its an hardware problem i'm not sure there's much u can do, accept trying to clean the headphones jack
if its a software bug maybe try:
-connecting your headphones then turn boomsound on\off then disconnect them.
- hard rest while the headphones are connected then disconnect them.
-before u try a root u can just try a factory rest and u will still have your warranty and if that doesn't work its definitely a hardware issue.
mast3rsign said:
Hi,
Usually I just check XDA forums, play with my phone around but I never post or start topics, so this is a first cause I am kinda clueless.
I have my HTC one M8 now for like a week, completely love the phone however since yesterday it got stuck in headphone mode.
The following things I tried: Hard reset, Back-up to previous date, Blowing compressed air, carefully cleaning with 95% alcohol while phone was turned off, Inserting regular phones like 7 times while screen was unlocked, currently using soundabout app to divert the problem... Nothing helped.
The only thing I didn't try is actually rooting the phone however I am not sure if ill have any warranty left then.
Any other ideas perhaps?
Click to expand...
Click to collapse
You're not alone, having the same problem and no solution. The most annoying part about it is that I have to use speaker mode to be able to hear/talk during a phone call. Went to the shop and they said they will order another aux jack for me.. not very happy
avivzamir said:
if its an hardware problem i'm not sure there's much u can do, accept trying to clean the headphones jack
if its a software bug maybe try:
-connecting your headphones then turn boomsound on\off then disconnect them.
- hard rest while the headphones are connected then disconnect them.
-before u try a root u can just try a factory rest and u will still have your warranty and if that doesn't work its definitely a hardware issue.
Click to expand...
Click to collapse
Tried that, nothing worked, I am going to contact my carrier and will apply for warranty. This is pissing me off
You're not alone!
mast3rsign said:
Tried that, nothing worked, I am going to contact my carrier and will apply for warranty. This is pissing me off
Click to expand...
Click to collapse
I too find myself stuck in Headphone mode. I don't use headphones and not sure what prompted it. I pulled it out of my pocket after work and found it like that. Restarts and Factory Resets don't do a thing.
When I borrowed a pair of headphones, upon plugging them in my phone starts to dial the last person I called all by itself.
Was hoping to hear how your situation worked out. Verizon said I'm covered by the manufacturing warranty and that HTC will ship me a phone to replace this one. I forgot to ask and am extremely worried I'm going to get a refurbished phone that's already had other issues.
Kinda disappointing on an otherwise awesome phone!
Sbettinger said:
I too find myself stuck in Headphone mode. I don't use headphones and not sure what prompted it. I pulled it out of my pocket after work and found it like that. Restarts and Factory Resets don't do a thing.
When I borrowed a pair of headphones, upon plugging them in my phone starts to dial the last person I called all by itself.
Was hoping to hear how your situation worked out. Verizon said I'm covered by the manufacturing warranty and that HTC will ship me a phone to replace this one. I forgot to ask and am extremely worried I'm going to get a refurbished phone that's already had other issues.
Kinda disappointing on an otherwise awesome phone!
Click to expand...
Click to collapse
This is a quick fix for you guys and gals. Download the App SoundAbout. It gives you the option to control where the media,phone call etc sound comes threw. Choose speaker for Media and problem solved. Hope this helps you guys out. This website have helped me out alot and I am just trying to do my part to return the favor.
Has anyone figured this out without having to install an App to fix this issue?
same problem...
I'm having the same problem and also go through Verizon yes you will get a refurbished phone. I'm pissy cuz I just paid $700 and now I'm gonna get a used phone. That's Bull****. I'm sick of these companies just taking advantage of us. Also that soundabout app did not work for mine anyways.
FIX
MISSESAH3 said:
I'm having the same problem and also go through Verizon yes you will get a refurbished phone. I'm pissy cuz I just paid $700 and now I'm gonna get a used phone. That's Bull****. I'm sick of these companies just taking advantage of us. Also that soundabout app did not work for mine anyways.
Click to expand...
Click to collapse
Had the same issue and resolved it by applying a small amount of rubbing alcohol on the tip of a Q tip and twisting it in the headphone jack. You will have to remove a little of the cotton to get it to fit. There is a small censor in the headphone jack the registers that the headphones are in. Dirt from your pocket and lent get inside the hole and confuses the phone into thinking that headphones are still plugged in. Do it a few times and then blow into the hole hard to force the dirt and lent out. Best is if you have a can of air for keyboards.
I did it like three times and blew the hole and haven't had a problem since. It isn't a software issue but a small hardware issue. This is the only fix for this problem. If you want you can take it into your carrier and they will do the same for you, well at lease try.
HTC sent me an M8 to replace my M7 that they weren't able to repair. It intermittently has this headset problem - the icon appears and sounds get routed to a non-existent headset. Factory reset doesn't seem to help. It's just back from repair and it seems the same. I asked for a replacement as the phone is pretty much new, but they said it needs to go in for repair again! Needless to say, I'm tiring of this as it's been 2 months since I've had a reliable phone!
The only workaround that seems to work is to carry a set of headphones in my pocket and to briefly insert them when it goes into headset mode. That usually clears it, but it can appear again within minutes. I'm hoping the repair centre can fix it this time.
How to fix HTC One M8 headset icon
Ok so straight off this isn't a hardware fix. I tried cotton buds, paper clips, compressed air etc etc etc.
What does work is this - Install this, or a similar App from Play Store (SoundAbout Pro).
The App allows you to manually configure what means the phone will use for sound such as calls, media etc. Mine took effect after a reboot.
The troublesome icon will remain but the sound, and ability to make/receive calls will return.
Hope his is of use to some of you.
Solution here
Hi folks, I just had this problem and I know the feels.
Now you don't have to worry, the solution is this:
Try using your radio built-in application over and over again. Doing this will make your mobile to search recursively for a headphone/headset signal. Since there is no headphone actually plugged in, your mobile will eventually detect that in fact, this is true and will exit that obnoxious headset mode.
Hope this can help you all guys.
Pd. I'm not sure if I used English wrong, if that happens to be the case: sry for bad English. Lol.
Thanks that helped me by turning on/off the boomsound with the headphones in. I was in the middle of a phone call when my switched automatically by itself to headphones. It took me awhile to figure out what had happened.
I had this problem and I never used headphones. I turned off the boom sound (settings). I inserted the headphones and then shut down my phone, pulled out the headphones and turned on the phone - and it works!

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