Related
Has anyone managed to get the auto notify of messages working with a Blue Angel on the O2 network?
i've registered for email-to-sms and the device is definitely receiving some kind of notification, but the activesync isnt trying to connect to the server to resynch against the remote mailbox.
Any help would be greatly appreciated
Num
Which email-to-sms service have you registerd with? I know O2 don't offer that.
JD
http://www.o2.co.uk/productsservices/mobileservices/mmail_service.html
This appears to offer what I'm looking for!
Very interesting!
I've been reviewing a whole host of 'push email' solutions available to O2 users here in the UK.
GoodLink, Smartner, Intellisync..... etc
I don't receive mail particularly often; hence I think the inbuilt auto-check would be an unnecessary waste of GPRS data bandwidth. Besides, it defeats the purpose of 'push mail'!!!
The service you've mentioned looks like it may make AUTD a viable option.
I have an O2 XDA IIs by the way, and have been waiting for the O2 Blackberry ROM update to be released (aaarrgh)!
Will give your suggestion a go.
carl, let me know if you get it going.
Like i said, mine seems to be working as I can track the message leaving the exchange environment and entering my sendmail scanner before being delivered to the mmail.co.uk mx gateways.
the device does appear to receive something, but i've got no idea what.
Suppose I should probably switch my SIM to a non-MS mobile and see what arrives.
as you said its not true push, and costing 10p to receive an SMS may seem excessive but it depends on usage, and apparently you can configure the sms notification to a timed period, say once an hour. This hopefully would mean that even if you dont have a mail in an hour, no sms will be sent thus you only actually sync when the server acknowledges receipt of new mail.
Look forward to hearing your results.
Num
numanoids said:
http://www.o2.co.uk/productsservices/mobileservices/mmail_service.html
This appears to offer what I'm looking for!
Click to expand...
Click to collapse
Mmail has been around for years but this has nothing to do with AUTD on your exchange. Bit of a nasty compromise.
Much more interesting are rumours of Windows Mobile 5.0 and a service pack for exchange 2003 that will fully integrate push email.
JD
Hi,
I've tried that here in Germany with O2 and it didn't work either. Previously when I had a vodafone account it worked without problem.
After some investigation I found out that O2 is adding some kind of signature (or removing some characters, don't remember). There is nothing you can do about it, you need a different e-mail to SMS provider!
We are currently using GFI Faxmaker's SMS gateway with an account from an SMS provider.
Tried a number of different configurations!
No luck in trying to het the mmail.co.uk service to work with AUTD on exchange server.
Guess I'll have to hold out for the proposed Windows Mobile 2005/ Exchange Server SP2 solution!!!
carl578 said:
Very interesting!
I have an O2 XDA IIs by the way, and have been waiting for the O2 Blackberry ROM update to be released (aaarrgh)!
Click to expand...
Click to collapse
I am holding off buying the device until this is available. Any idea on when and on what fixes it will have?
Latest update from O2:
" Blackberry for the xda2s is still on the way we are actually testing this in conjunction with RIM and our enterprise server support team. We still do not have a confirmed date for release as there are still some bugs in the system. I know it is frustrating but we have to be sure that it will integrate fully with the xda so as to provide a powerful piece of kit. "
They also denied that AUTD would work on O2 due to Microsoft's implementation of the notifications (nothing to do with how they mangle any messages).
To his credit, the analyst who mailed me back tried to appease me by describing the steps to get it synching on a schedule, but this isnt ideal as everytime is synchs, even if nothing has changed, thats data being used. The bonus of AUTD is the device only synchs when it KNOWS something has changed.
Still waiting and to be honest I'm in serious doubt if it will ever appear and might get rid of my device.
Oh no, that is bad news. I only want the device because it is supposed to support Blackberry so I don't have to carry around two devices. If it doesn't come out then they have lost a sale with me. Oh well. It is good to hear they are testing and won't release it until it works, doesn't always happen this way!
I've heard that this service will work with AUTD, but don't know myself as I don't use it:
http://www.winplc.com/products/textmail.aspx
There are a lot of e-mail-to-SMS services you can use. It's just O2's service that is causing the problems.
You could also install your own e-mail->SMS gateway
We are currently using GFI Faxmaker's SMS gateway solution, it works just fine with O2!
Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.
You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.
reconfigure your connection settings
D-ville Solja said:
reconfigure your connection settings
Click to expand...
Click to collapse
Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
Click to expand...
Click to collapse
yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
Click to expand...
Click to collapse
I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).
wow im not sure about that one then, sorry
D-ville Solja said:
wow im not sure about that one then, sorry
Click to expand...
Click to collapse
A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Click to expand...
Click to collapse
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Click to expand...
Click to collapse
It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks
cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Click to expand...
Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.
Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks
smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.
No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1
i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?
Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter
Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.
Whats your Exchange Version? For me with Echange 2010 it works fine.
dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
Click to expand...
Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
Click to expand...
Click to collapse
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Click to expand...
Click to collapse
Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.
fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.
Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.
Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.
I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.
Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts
Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks
Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.
Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
Click to expand...
Click to collapse
Thanks for that. Will get myself on the phone later!
Hi,
It seems that I have a systematic security error when active syncing while I'm roaming. I did not have this error on my previous phone : push was disabled but I could sync manually.
And of course, sync works fine when not roaming.
I havd read that ICS does support some more parameters for the active sync protocol but what could lead to that error message only when roaming?
Thanks.
Sent from my Galaxy Nexus using XDA App
Coming back to this, Touchdown does sync when roaming, so the issue seems to be more on client side than server one.
Nobody else is facing this issue?
Hi, sorry that I re-post on this one, but the truth is that I still have this very same problem for already 9 or 10 months.
Exchange Sync is not working properly when I'm roaming... Scenarios are as follows:
- Sync works just fine when I'm not roaming or via Wifi
- When I'd land in a different country, I'd get a couple of syncs working fine
- Then after 1 hour or 2 max, sometimes not even, sync stops working and the Exchange process is emptying my battery in less than 1 hour...
- When I go back on Wifi (e.g. hotel) or when I get back home, that's it, sync works fine again...
I fail to understand what can the cause of this and where to look for solutions or workaround...
As said earlier, I checked with Touchdown and syncs work just fine, roaming or not roaming... But I'm a "stock" guy and I don't want to use Touchdown just because of this roaming active sync that is not working...
Any recommendation on what I should look for? Anyone who would be having roaming active sync working?
Thanks.
PS : I'm on JB stock. I had the same problem with ICS stock and with ICS AOKP before...
Its possible you have a policy on your exchange server that doesn't allow syncing while roaming.
I experience the same battery drain you speak of while roaming. So to save battery life I disable data if I don't need it or sync only when I'm connected to WiFi.
Thanks a lot for the answer. I think I was not clear in my earlier post. My issue is not that the sync is not working, it is that I don't even have the possibility to manually sync and thus access my emails when I request them...
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
What was your previous phone? Not Android I'm guessing.
That being said, there remain a number of issues with the Exchange related code in the native client. I myself just submitted a calendar related defect that is scheduled for a fix in the next major release. My suggestion is that you go to http://code.google.com/p/android/issues and do a quick search. If you don't find anything then open an incident for this.
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
choose add account in email settings and for the email address enter "[email protected]" with a password "debug" (no quotes). You will get a new account named "Debug" in the list. Tap that and check "enable extra debug logging" along with "Enable exchange sd card logging". Now reboot. When your phone is finished booting, email sync operations will be logged to a file named "emaillog.txt" on the root of the sdcard folder. To disable, rename emaillog.txt to something else or delete, then set up the debug account again and uncheck anything that's checked.
Also, checking "Enable Verbose mode" will log detailed sync operations that may be helpful in your case. Be forewarned however, that the log will grow quickly!
At this point in time, the Touchdown client is by far the best exchange related client for Android.
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
thefa said:
Thanks a lot for the extensive answer. I'll go through it in all details a bit later but I can already say that my previous phone was a Desire Z, so Android as well.
Click to expand...
Click to collapse
In many cases, the operator/manufacturer supplies their own email client which may have been the case in your previous phone. Nexus is pure Google however. My XP with the native client has been bad from day 1, but has gotten successively better. When ICS was released, I could finally connect with the native client. Now, I'm finally using the native client but haven't seen it in action when roaming yet.....
Beezer80 said:
Maybe that's a DNS issue. Does ActiveSync even hit your Exchange Server? Do you have access to the internet when you have problems syncing?
Click to expand...
Click to collapse
Thanks for your suggestion. I am not sure about the DNS issue : I have access to internet while I'm not able to connect to the activesync server. I do think that activesync does reach the exchange server. I see no reason why it wouldn't (Touchdown does reach it for example)...
Sleuth255 said:
If you want to try to figure it out, it is helpful to enable debugging mode since it can show specifically what might be happening in your case (if you open a defect report then you will need this log too). Here's how:
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Click to collapse
Very good. I followed the instruction, was initially connected via Wifi and did get the log filled. Moved to 3G (still roaming) and so far it is working. It is not entirely new that sometimes it works for a while as I mentioned above. I'll update tomorrow after a longer testing time.
Thank you very much for the how-to on exchange logging... I should have looked for that myself directly
So, I had to wait a bit longer than usual for the thing to start not working when connected via mobile and roaming, but I eventually did get the error :
I have 3MB of log (I kept using the phone for a good while with logging on...) with error paterns again and again but I think the relevant line is that at some point in time I get:
Sync response error: 449
Then there is a bunch of other strange things which I guess are a consequence of this one...
I also have a log for when I was connected and via Wifi.
I'm back from my trip and, as usual, as soon as I'm connected to my operator's network, it does work again, just fine...
I googled a bit the 449 error code without getting to any conclusion...
What would you suggest? Should I submit a bug?
Thanks,
I'd post it as a defect and see what they say.
Hi
Are you having problems with Exchange ActiveSync with Hotmail. The symptoms currently on the HTC One X is if you manually fire a sync with your Hotmail account it fails with a message "Sync is currently experiencing problems. It will be back shortly".
On searching for a solution I've found this is a known problem. Microsoft is updating it's servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
Note that the update appears to be happening slowly across lots of servers, so depending on which server you hit it may work for a bit only then to stop working. At some time in the future it will never work.
It seems HTC need to update their client software.
If you are affected please add your details here http://answers.microsoft.com/en-us/...637-90a3-b6f00e1e4500?page=1&tm=1341158876259 and also report it to HTC.
Hopefully this information will save someone spending a lot of time trying to remove and add back accounts etc.
Regards
Phil
PhilipL said:
Hi
Are you having problems with Exchange ActiveSync with Hotmail. The symptoms currently on the HTC One X is if you manually fire a sync with your Hotmail account it fails with a message "Sync is currently experiencing problems. It will be back shortly".
On searching for a solution I've found this is a known problem. Microsoft is updating it's servers with a newer version of the protocol, and this is breaking ActiveSync with Hotmail on many devices.
Note that the update appears to be happening slowly across lots of servers, so depending on which server you hit it may work for a bit only then to stop working. At some time in the future it will never work.
It seems HTC need to update their client software.
If you are affected please add your details here http://answers.microsoft.com/en-us/...637-90a3-b6f00e1e4500?page=1&tm=1341158876259 and also report it to HTC.
Hopefully this information will save someone spending a lot of time trying to remove and add back accounts etc.
Regards
Phil
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I have this problem since 10 days. According to this post android 4.0.4 is not affected by this issue. So after the next update the problem should be solved.
I'm also experiencing the same issue, auto sync seems working but when i force it manually i get error message couldn't open connection to server.
I'm on cm9 mod on htc sensation and i have a hotmail.fr account, maybe related to PhilipL problems...
MickyMax said:
I have this problem since 10 days. According to this post android 4.0.4 is not affected by this issue. So after the next update the problem should be solved.
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I'm running ViperX based on 4.0.4 and am still having this problem.
Bad news! I hope it's will be fixed soon...
I had a similar problem with my work email, when i found out the problem was a new server i changed it in my settings on the phone, as soon as i clicked on sync it went into data reset and wiped everything. I got an email in work saying
The remote device wipe has completed successfully.
The remote device wipe you initiated from the Mobile Devices Options page on 6/28/2012 11:56:06 AM is complete.
Device type: endeavoru
Device ID:
Note: To sync with Microsoft Exchange, you must remove this device from the list in the Mobile Options page.
Otherwise, for security purposes, your device will continue to clear data if you try to sync again
I have no idea how this happened, can anyone help?
*update* I have found out what I done, I am a numpty, ignore this.
Hi
I had this response from HTC, sounds like they know about the issue, although read another way it seems almost generic and doesn't commit to anything.
Thank you for contacting HTC regarding your HTC One X.
My name is Paul and I am a Technical Support Agent for the HTC Written Team.
I understand that you are inquiring about the recent issues Microsoft have been having with Hotmail and their Exchange Activesync system.
I can confirm, Phil, that once Microsoft have completed their necessary recovery work, we will provide any necessary update to our phone's firmware, however not all phone models will require an update.
We do not have any further information about which phones would require an update or to a date for the release, but I would advise you to keep watching our news feeds, and social media sites, such as Facebook and Twitter, as any notification will posted released on these sites first.
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Regards
Phil