Pushed hard on screen, now dead? - Desire Q&A, Help & Troubleshooting

hey
I put my elbow accidentally on my Desire and put some of my weight on that, and now the screen remains black (no image is formed - but screen is not cracked). Only a little spray (1 x 0.5 cm) of colory pixels (red...) near the middle bottom, above the optical trackpad.
Any hope this can be fixed (at reasonable cost)? Miss my phone already :-(
thanks.

Must have been a lot of pressure. You're going to need to get that replaced. It's cheapest to fry the part yourself and fit it but if you send to HTC, it will be more expensive but you may retain warranty
Sent from my HTC Desire using XDA App

-deleted-
10char

Yeah sorry about that. I was on a bus when typing. I was just about to correct a mispelled word when he went over a bump and made me accidentally submit my post.

Related

Dust under dEsire screen...

I notice a piece of lint under the glass on my desire. Not highly noticable, but still... I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath? I read that this was a common problem with the nexus one. not sure if its common on Desire, or if the dust was there when I bought it, or got in in the last 3 days.
I wouldn't consider replacing it or anything, not over that. Maybe over a dead pixel, buit not some lint. anyone else notice anything under their glass?
yup got same, a tiny piece above the menu key, about 2 mil from the bottom edge of the screen. not enough for me to send it back though.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
yeah I read quite a few threads on the matter. Theres a good chance you'd get the same in a replacement model so not worth it if its minor. Loving the phone though. some piece of kit
I didn't notice anything under the glass screen so far. I got mine on March 27th.
mcgon1979 said:
I suppose its kind of impossible to make a screen thatsize and have it sealed with zero foreign objects undreneath?
Click to expand...
Click to collapse
Well that's not true. I have had an HD2 for several months now and as we know it has an even bigger screen than the desire.
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
Halle said:
My point is that I have absolutely NO dust particles under my glass. I have looked and looked, under sunlight etc. NO dust. Why? Cus on the HD2, the LCD is glued to the glass/digitizer wich makes it impossible for dust to get in. On the Desire, I believe this is not the case wich means dust will eventually build up under there with time.
Click to expand...
Click to collapse
Alas you are right. I have more dust under my screen than I did when I got the phone 2 months ago. So... I guess it's not airtight. well, not that I expected it would be. maybe they could not glue the amoled screen to the digitiser/glass in the amoled screens. who knows.
solution
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
This is a massive problem with the Topaz. Dust gets in by the top of the volume key. Thankfully it's only noticeable with the phone switched off, so it's not serious issue, just very prevalent.
HTC need to improve their sealing process between digitisers and their screens.
I had dust under the screen after 1 week on the left hand side. Pretty bad design fault from HTC if you ask me. On my old HTC Magic dust came in from the speaker grille and then fell down from the top of the screen.
Back on the desire though I got a case and screen protector from amazon and no more dust has appeared since then.
jaymit said:
ive posted a reply about this on the phone restarting thread. essentially htc said that BOTH the dust and phone restarting are their problem so ive had the phone replaced within a week
Click to expand...
Click to collapse
Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
mcgon1979 said:
Cheers. I've contacted support, but I doubt they would replace the phone. We'll see.
Click to expand...
Click to collapse
They offered to take it in for repair (as opposed to replacement). Ah well. I'll hold onto it as its minor. I heard of some guy on here sending it off for repair only to get it back with more dust in it than originally.
I think the best thing is to examine the unit on the first day of purchase with a fine tooth comb. If anything is wrong then send it back to clove or hantec or whoever for a direct swap replacement. Next time... When Desires future heir is born I will do that.

what's the gap2 the left of optical for?

anyone else noticed this?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
the gaps between the optical pad and the menu button (left) and the back button (right) are equal on my device.
Not sure I know what you mean
There seems to be a little gap between actual trackpad button and the edge of the hole it sits in. If I am thinking the same way you are, look at the pictures -
http://www.phonearena.com/htmls/image.php?m=Articles.Images&f=name&id=28531&caption=&title=Image+from+%22MWC+2010%3A+Live+Report%22&kw=&popup=1
http://www.gsmarena.com/showpic.php3?sImg=reviewsimg/htc-desire/review/phone/gsmarena_002.jpg
http://www.phonearena.com/htmls/image.php?m=Articles.Images&f=name&id=28526&caption=&title=Image+from+%22MWC+2010%3A+Live+Report%22&kw=&popup=1
Now I don't think it is a factory defect because mine doesn't sit "right in the middle".
Yeah, one of the first things I noticed. *shrugs*
eViL D: said:
Yeah, one of the first things I noticed. *shrugs*
Click to expand...
Click to collapse
Thank goodness I am not the only one
Also...now that I am thinking about it, couldn't people living in the U.S. now get some sort of warranty help through HTC U.S.A.? Since U.S. Cellular is going to be carrying the Desire, it would only make sense that the United States division of HTC could possibly offer some sort of warranty help
(I remember reading through the white warranty booklet that came with my Desire, and it said that HTC offers a 2 year warranty)
No gap on my Desire.... :/
Obviously this is down to manufacturing tolerances, if you make sure you always push it slightly to the left when ever you "click" It'll probably be central after a couple of weeks
Mine is in the middle too. Tolerances....
my one got a gap too.
but I hardly ever use the optical trackpad other than taking picture so don't bother me much.
I think its bcoz of the chin design the button is a bit misaligned.
Got no gap here, i'd think its manufacturing tolerance to.
Mines got a slight gap on the left as well, seen two other Desires which have the same, no biggie really, it still works fine and is only ever really noticeable when in a dark place and the backlight is on.
my optical has now malfunctioned see my other post

How many hinges?

I just got my Desire Z (and I'm loving it)
The hinges are lose, like what seems to be almost everyone elses. It doesn't bother me too much at the moment as I don't hold my phone in stupid positions (although a bit worried about what will happen over time), but anyway...
I've noticed my phone only has 1 set of hinges (one on each side) and a little ribbon connector type thing, but on Youtube videos people seem to have 2 sets of hinges (2 on each side)
Is this a Desire Z/G2 type of thing, or is one a newer version or something?
Also, can I send it back to who I got it from (Dial-a-phone) and get a brand new replacement, or will I (or DAP) need to send it off to HTC to repair?
Anyone sent theirs back, and how long did it take to get it back?
LooieENG said:
I just got my Desire Z (and I'm loving it)
The hinges are lose, like what seems to be almost everyone elses. It doesn't bother me too much at the moment as I don't hold my phone in stupid positions (although a bit worried about what will happen over time), but anyway...
I've noticed my phone only has 1 set of hinges (one on each side) and a little ribbon connector type thing, but on Youtube videos people seem to have 2 sets of hinges (2 on each side)
Is this a Desire Z/G2 type of thing, or is one a newer version or something?
Also, can I send it back to who I got it from (Dial-a-phone) and get a brand new replacement, or will I (or DAP) need to send it off to HTC to repair?
Anyone sent theirs back, and how long did it take to get it back?
Click to expand...
Click to collapse
The top hinge on the ear piece side should have a single one-arm hinge and the bottom side near track pad side should have a single two-arm hinge with a display ribbon closer to the top arm in the middle. Thats how all the phones come.
joemm said:
The top hinge on the ear piece side should have a single one-arm hinge and the bottom side near track pad side should have a single two-arm hinge with a display ribbon closer to the top arm in the middle. Thats how all the phones come.
Click to expand...
Click to collapse
Oh right, lmao I didn't see that, I kept looking from the same end (didn't think it would be 2+1
My bad.
Any input on returning it though?
LooieENG said:
Oh right, lmao I didn't see that, I kept looking from the same end (didn't think it would be 2+1
My bad.
Any input on returning it though?
Click to expand...
Click to collapse
I bought mine from Radio Shack and returned it thru Tmobile for a warranty replacement, so if its for warranty try who you bought if from. If they wont do a warranty replacement im sure Tmobile will do any warranty replacement for you. But if your returning it because you dont want it anymore you probably need to go thru who you bought it from.

Digitizer replacement

Hi, has anyone replaced their digitizer on their desire z/g2? How did it go? It looks easy on the youtube vid.. have any problems? What way did you use to melt the glue? What digitizer did you use, where from?
Any info much appriciated as will be replaceing mine v soon due to 'invisible finger problem' that's driving me nuts..
Thanks..
Sent from my HTC Vision using XDA App
Never done it on a g2 but should be pretty straight forward especially with a video lol. Use a heat gun to melt the glue, pretty much the only tool you SHOULD use to do something like that.
I replaced the digitizer on my third G2 after getting a refurb replacement from T-Mobile that had a black spot inside the actual digitizer glass, not on the outside or inside.
The process is very easy with the video, however, trying to keep dust and fingerprints from getting on the inside of the phone while you're trying to get it back together is a serious pain in the rear! If it's the same video that I watched, just use a hair drier blowing hot air to heat the adhesive on the inside of the digitizer and then pop the digitizer off very very slowly, because you don't want to accidentally bend the metal bezel around the screen.
You also may want to leave the original leftover adhesive on the inside, because when I cleaned mine off, light now always leaks out around the bottom edge of the digitizer, below the menu, home, and search buttons, even though I used the double sided adhesive strips covering the entire length of the bottom, so light shouldn't technically be leaking out. No biggie, though... it works like brand new, now!
Thanks for the reply.. I have seen that video and that's what I was using as a guide.. I ordered the digi today, should be here tomorrow.. the only thing I was wondering was the glueing process, as I have not ordered the double sided glue/tape stuff, as I was just hopeing to still use the original glue as I think you are saying.. I hope that works! Have to be careful like u say with dust/fingerprints etc..
Sent from my HTC Vision using XDA App
Hmm, after reading your post again, maybee I should of bought the double sided tape afterall? Do you think the old leftover glue is enough for the new digi?
Many thanks..
Sent from my HTC Vision usingall XDA App
Run over to radio shack they must have some kind of glue you can use lol. google cell phone screen glue see what info you can find.
Ok, just incase anyone is interested, got my new digitizer, followed the video, used a heat gun cerfully to melt the glue, pulled the old digitizer out, and used the original glue whilst still warm to hold the new digi in, as all of glue stayed on the case rather than on the digi, which was pretty lucky.. put it all back together and everything perfect, touchscreen back to how it should be.. cost me 17 pounds.
Sent from my HTC Vision using XDA App
How was this accompilshed?
I replaced the touch screen as well and the problem persists. Plus I never ran into a part that required a heat gun did I use the wrong item?
A VERY confusing part is getting the midframe to hold to the hinge mounts. The side (black dots all down it) should overlap the stabilizer bar on the hinge. I fidgeted with it for hours until realizing it goes over, and inadvertently damaged the highly sensitive LCD screen, which resulted in me taking the whole thing apart again to replace the LCD and digitizer. UGH!
DO NOT get the cheapo digitizer on Amazon, look for one with gray spots where the menu, home, back and search keys are on the back side. The digitizers without them will not work when you swap over the white button caps on the back. I feel like this information is vital to anyone who is replacing their G2 digitizer, but most guides and videos make no mention of it.
I used a lamp to heat up the glass to remove it the first time. Took too long the second time so I used a hair dryer.
senser1080 said:
A VERY confusing part is getting the midframe to hold to the hinge mounts. The side (black dots all down it) should overlap the stabilizer bar on the hinge. I fidgeted with it for hours until realizing it goes over, and inadvertently damaged the highly sensitive LCD screen, which resulted in me taking the whole thing apart again to replace the LCD and digitizer. UGH!
DO NOT get the cheapo digitizer on Amazon, look for one with gray spots where the menu, home, back and search keys are on the back side. The digitizers without them will not work when you swap over the white button caps on the back. I feel like this information is vital to anyone who is replacing their G2 digitizer, but most guides and videos make no mention of it.
I used a lamp to heat up the glass to remove it the first time. Took too long the second time so I used a hair dryer.
Click to expand...
Click to collapse
So which digitizer did you end up buying and which guide or video did you follow? I am about to tear mine apart and could use the info.
senser1080 said:
A VERY confusing part is getting the midframe to hold to the hinge mounts. The side (black dots all down it) should overlap the stabilizer bar on the hinge. I fidgeted with it for hours until realizing it goes over, and inadvertently damaged the highly sensitive LCD screen, which resulted in me taking the whole thing apart again to replace the LCD and digitizer. UGH!
DO NOT get the cheapo digitizer on Amazon, look for one with gray spots where the menu, home, back and search keys are on the back side. The digitizers without them will not work when you swap over the white button caps on the back. I feel like this information is vital to anyone who is replacing their G2 digitizer, but most guides and videos make no mention of it.
I used a lamp to heat up the glass to remove it the first time. Took too long the second time so I used a hair dryer.
Click to expand...
Click to collapse
Hi, I did buy mine from amazon.co.uk, there were a few for sale,, the one I bought was supposed to be a genuine t-mobile g2 replacement (refurb I think, pressumably this just means that it was from a second hand g2 that had problems and the digi was taken out - and I'm pretty certain this is the case as mine has a thin film (which u leave on) over the back of the digi covering the tracks etc, which had a few very small air/dust bubbles under it (just noticeable when screen off), where I own a desire z, so now it sais t-mobile instead of htc, but I can live with that.
The small grey bits that you talk about were floating about or stuck on my digi when I pulled it off the main chassis. I had a look, and as far as I could work out, were possibly just for giving colour to the tiny led's that give you light to the home/search keys etc (I may be wrong on their use), but if you look closely, the tiny grey things have even smaller rectangles on them that relate to the positions of the led's on the circuit board. So I picked the remaining ones off the old digi, put them back in their correct holes and stuck the new digi in. I've had no problems (with a digi from amazon with no little grey things on it) so far, but maybee this is due to mine being a second hand original part..
Edit : Now after reading your post again, you're talking about bits that are actually on the digi itself, not the white caps that I'm talking about! Whoops. I didn't notice any grey spots on the digi itself, but I guess I must have them..
Sent from my HTC Vision using XDA App
ian577416 said:
I replaced the touch screen as well and the problem persists. Plus I never ran into a part that required a heat gun did I use the wrong item?
Click to expand...
Click to collapse
I rekon u replaced the wrong thing! Maybe the lcd?
Sent from my HTC Vision using XDA App
i just replaced mine with this one:
http://www.ebay.de/itm/230685692541?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
actually it says HTC on it and looks a lil bit differently than on the picture.
never the less, i replaced it really carefully and checked every connecting.
But somehow the Touchscreen doesn't work at all.
Can anyone help me ? what could be the problem ?
Wrong digitzer ?
is it okay, that the digitizer has direct contact to the frame where it is glued to ?
jmpcrx said:
... as will be replaceing mine v soon due to 'invisible finger problem' that's driving me nuts..
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Hi!
I have the same problem, I have asked it already here
So you had invisible finger press in the screen, and the screen was bad responsive?
...Just to make sure my problem is digitizer problem! The service wont change it in warranty unless the problem is there all the time! But its driving me crazy! why is it happening randomly, why isnt it all the time? How could i make the screen to do this problem when i'm at the service?

Screen problem

Hi everybody I have a question regarding a screen problem I have.
Like I mentioned in an earlier post I accidentally spilt a lot of pure alcohol(the kind you use to disinfect a wound or something) on my HOX.
After a while the phone screen showed some strange grey shape on the lower right part of the screen and a bright white long shape looking like water jumping from a fountain on the left side starting from the bottom of the screen extending to almost the middle of the screen.After turning it off for 8-10 hours they grey shape dissapeared and the white remains and it doesnt look like it will ever go.
Strangely enough the HOX has no problem everything is working but I noticed that some apps are working somehow over the white shape covering it and some others like facebook seem to be under it making it visible.
I made some screen shots to show you the problem but stangely enough this white shape is not shown at all in the screen shots!!!!
Can anyone tell me where this thing might be?
LCD? Digitizer? elsewhere?
HTC funny enough suggested a factory reset to solve this and if that doesnt work(like there is a chance that it will...) to just send it to service.
I plan to play dumb to service hopping to fix this under my warranty as the phone has absolutely no scratch or anything anywhere as I never even dropped it once.
Do you think they can somehow find out what happened of maybe they will fix it under warranty?
Thanks a lot for your time reading this and I d love to have your opinions
Any photo?
Perhaps some alcohol got stuck between the lcd and glass...
Sent from my One X using xda premium
TToivanen said:
Any photo?
Perhaps some alcohol got stuck between the lcd and glass...
Sent from my One X using xda premium
Click to expand...
Click to collapse
I will try taking a photo this afternoon when I get back home and post it.
Thanks for your reply!
photos added
photos added
Looks like overheating damage by a component beneath the screen, possibly something reacting to/affected by the alcohol.
sinkster said:
Looks like overheating damage by a component beneath the screen, possibly something reacting to/affected by the alcohol.
Click to expand...
Click to collapse
When you say beneath the screen do you mean beneath the LCD as well or just beneath the glass?
I am just thinking that if its beneath the LCD it would probably not show plus the phone would have some kind of functional problem(it works just fine) wouldnt it?
Beneath the screen assembly. It looks like (possibly) some component or board has caused damage to or affected the digitizer, as your actual display seems ok.
sinkster said:
Beneath the screen assembly. It looks like (possibly) some component or board has caused damage to or affected the digitizer, as your actual display seems ok.
Click to expand...
Click to collapse
So the service corrective action will be a screen assembly replacement or you think that something more will be needed?
Also if the digitizer was damaged wouldnt the phone use be affected?Cause the device has not been affected in anyway.
Everything works like it used to before this damage.
Send it of for repair, youll have to pay of course, how much tdo you like your phone?, that's the question.
jackle00 said:
Send it of for repair, youll have to pay of course, how much tdo you like your phone?, that's the question.
Click to expand...
Click to collapse
I like my HOX very much otherwise why would I pay 428 euro to buy it?
Of course what makes the HOX stand out of the samrtphone crowd is the amazing display so of course I want it fixed.
I will try to cheat saying I know nothing about it(the phone doesnt even has a scratch) hoping waranty to cover this but if this doesnt work I ll have to pay 196 euro for screen replacement.
Although appart from that mark nothing else is affected I am worried that perhaps a screen replacement might not be enough if the digitizer is affected by something beneath it.
Do you think that a screen replacement will be enough to solve this problem?
HTC will give you the digitizer and LCD, especially if you end up paying, which will then get you a new bezel and unibody all still tapped up in protective coat, I've had it done for my phone, 160gbp.I even think you get the Onex+ version screen, gorilla glass 2.Could be wrong
Sent from my HTC One X using xda app-developers app

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