Develop Bugs

Social Networking, News and Email Notifications

Hi all!
I'm loving the Desire so far, except for this one little thing...
I have all the update schedules for updates to friend stream, news, email, facebook, twitter etc etc all set to the most frequent level, but they very very rarely update.
I am on T-Mobile and I have 4 or 5 bar HSDPA connection most of the time.
Anyone else had this problem? Any suggestions?
Thanks in advance

I'm in a somewhat similar situation:
*Friend stream (Facebook and Flickr) and weather update as per set schedule but it doesn't update the widget also, only when you look at it for a few seconds.
*Mail works perfectly and updates "push" mode, there's no schedule for that
*News is the one that never syncs no matter what time I set it to.
Anyone else?

I've double checked all my settings and they seem to be fine, Hotmail is set up properly. Could this have anything to do with killing the apps using advanced app killer?

I used to have this problem but it seems to have fixed itself on the update to .11 (T-Mobile)

Mine doesnt update either, unbranded.. running orange.. on latest update!

It's one of the main reasons I bought the phone and it just doesnt do it, how frustrating!

I added the email widget to the main desktop, seems to work better now.

snapilica2003 said:
I'm in a somewhat similar situation:
*Friend stream (Facebook and Flickr) and weather update as per set schedule but it doesn't update the widget also, only when you look at it for a few seconds.
*Mail works perfectly and updates "push" mode, there's no schedule for that
*News is the one that never syncs no matter what time I set it to.
Anyone else?
Click to expand...
Click to collapse
Friendstream and email seem to work fine with mine but I also have the same problem with the news widget.
It never seems to update even when I set it to after every 30mins
Perhaps HTC will release an update to fix shortly

swampy_donkey said:
I've double checked all my settings and they seem to be fine, Hotmail is set up properly. Could this have anything to do with killing the apps using advanced app killer?
Click to expand...
Click to collapse
I think it is because you are using an app killer, try adding them to the ignore list, and see if that helps?

Some Live tiles no longer updating?

Weatherbug, Weather channel, Flixter, none of the tiles are updating. I don't know why.
Anyone have same problem?

Reboot and see if they update

Weatherbug updating fine for me. UK HTC HD7.
Sent from my HTC HD7 using Board Express

Just checked Flixster, and Enable Live Tile is ticked.I presume I did that when I first got it a week or so agnly after reading this thread did I think about it.It has never been a live tile since I pinned it to the homescreen on day of download.

All of mine stopped working recently, too. My Weather Channel and Stock tile are stuck at the same spot they were several days ago. My Focus also forgot all my passwords and I had to reenter them. I think I have to hard reset, but since there's no way to back up text messages now I'd really rather not do that.

no problems on my end. No connection problems for any of the apps?

I sucked it up and did a hard reset. Everything's updating normally now. MS really needs to come up with a solution for backing up text messages.
One nice feature I discovered in the process is that the Zune software keeps a cache of the transcoded files, so syncing 10GB of stuff was super quick. I go with 320kbps MP3 on the HTPC and bump that down to 192 on the phone.

I have had this issue before, when turning off WiFi at the office to reduce battery drain (since we have a hidden WiFi) and when enabling it back it just won't update, most of the time the internet connection is poor to non-existent on 3G or on WiFi at home (HD7 here)
Just a soft reset did the trick

ManicDVLN said:
Weatherbug, Weather channel, Flixter, none of the tiles are updating. I don't know why.
Anyone have same problem?
Click to expand...
Click to collapse
I started having the same problem with the weather apps, before I returned the HD7 that I had.

Same issue
I am also facing the same issue with weather apps. First i thought weather bug was not working and reinstalled it couple of times. Also tried weather channel and no use.
email push works fine.

You can tell if it's a push problem or not by testing out the Find My Phone option from your Live account online. If it says it can't use push notifications, you might have to hard reset.

i went to live account and clicked ring the phone and it didn't work for first time, tried again and worked.

i'm seeing the same "no update" behavior with Weather Bug, but Weather Channel is working fine. glad to know it's not only me with this issue. also, i'm able to ring my phone, so i don't know that my issue is "push" related.

Live tile server
Hi all
A live tile needs a dedicated server. If there is a problem with that server then the live tile will stop working. That is nothing to do with the device.
The Weatherbug live tile server seemed to have an extended period of down time but has now come back online again.
Cheers
andrew-in-woking

Correct me if I'm wrong but doesn't live tiles only work if the application is tombstoned?

all 3rd party apps automatically get tombstoned/killed when they aren't visible. the live tile is a separate service and has nothing to do with the state of the application itself.

working again
weatherbug and weather channel both seem to start working again for me.

Now all my third party live tiles aren't working! I think this is an OS bug.

Probably not an OS bug. A couple of things to consider is:
First, all Live Tile updating is pushed through microsoft's servers. So if something stops updating it could be an error at the 3rd party source or with microsoft's server, or with your carrier's connection with microsoft's server.
Second, currently with Phone 7 Only 15 applications can register for push notifications per device.

sureloch said:
Probably not an OS bug. A couple of things to consider is:
First, all Live Tile updating is pushed through microsoft's servers. So if something stops updating it could be an error at the 3rd party source or with microsoft's server, or with your carrier's connection with microsoft's server.
Second, currently with Phone 7 Only 15 applications can register for push notifications per device.
Click to expand...
Click to collapse
I guess you are right, this morning all my live tiles are working again with the exception of Beezz, and I think it's a problem on the application server.

apps with live tiles crashing...

I've noticed lately that any app I download that has a live tile crashes when I try to run it. Any other app runs fine. I was curious that this might be a result of the 15 push app limit. So, I went thru all my apps that have live tiles, removed them from my start screen, and unchecked "live tile," "push notification" or whatever option they had. This did not fix the problem, even after a reboot. If i re-pin one of the old apps and enable live tile, they work just fine.
I'm wondering this is just a glitch with my phone, or whether wp7 doesn't have the ability to release the "hold" that an app has on one of the 15 available channels. Is anyone having this same experience?

Did you ever find a resolution for this other than a hard rest? I am experiencing the same problem and have also tried disabling all my notification apps. Im debating weather I should wait till NoDo and see if it fixes the problem before I hard reset.
On another note, is there any way or do any of my games data get saved when hard resetting? I really dont want to loose that saved data.
Thanks.

jmerrey said:
I'm wondering this is just a glitch with my phone, or whether wp7 doesn't have the ability to release the "hold" that an app has on one of the 15 available channels. Is anyone having this same experience?
Click to expand...
Click to collapse
It's quite possible that the installed apps aren't handling the disabling of notifications correctly and clearing the channel. So if they've already registered a channel, they'll still count towards the 15.
Try uninstalling one of them, and check if that helps.
Incidentally, the apps shouldn't crash when they can't register a channel, they should catch the error and let you know. Let the developer know what's happening so they can fix it (don't do it via a review, try emailing them).

dgaust said:
It's quite possible that the installed apps aren't handling the disabling of notifications correctly and clearing the channel. So if they've already registered a channel, they'll still count towards the 15.
Try uninstalling one of them, and check if that helps.
Incidentally, the apps shouldn't crash when they can't register a channel, they should catch the error and let you know. Let the developer know what's happening so they can fix it (don't do it via a review, try emailing them).
Click to expand...
Click to collapse
It definately seems like the apps are not releasing the channel properly. Is there any way to go into the registry and manually removed them? Also I have removed several of the apps that had Live Tilese enabled then disabled but I still cannot enable Live Tiles in new apps without receiving an error.
Edit: I went through and removed several other apps including one in which I was having issues on and off with live tiles. After uninstalling that app Live Tiles seems to be working on all my other apps. I'm not sure if the problem was the specific app or not but the issue appears to be cleared up. Thanks dgaust for the advise.

guys, i have 4 email live tile, HTC, Mo tweet, and i do not have any issues, i am using HD7.

It's not a problem with your phone, it's a problem in the app. The SDK launchs a exception when you are over 15. Write to the developper to fix this problem

lodz35 said:
It's not a problem with your phone, it's a problem in the app. The SDK launchs a exception when you are over 15. Write to the developper to fix this problem
Click to expand...
Click to collapse
The problem I as having was that I wasnt over the 15 limit, I was at something closer to 5-10 but some of my previous apps apparently had not removed themselves from the list when I disabled them.

truffle1234 said:
guys, i have 4 email live tile, HTC, Mo tweet, and i do not have any issues, i am using HD7.
Click to expand...
Click to collapse
Well none of the MS apps count towards the live tile limits. but even the you were no where near the 15 limit.

Push Notification Frustration

There's been a boatload of new apps this week and alot of them feature push and toast notifications the Facebook update and the Kik app. I haven't been able to get push working for either app. My push works perfectly every time for IM PLUS but nothing else. I went and turned push and toast notifications off for my older apps and still no push for fb and kik I even uninstalled and reinstalled both and still no push. Anybody else having these issues? Can we restart push notifications somehow? I'm considering restarting the whole phone
For u early mango users is there a way in settings to manage ur push and toast notifications instead of going into each app and turning them off/on? I hope they fix this in mango

deadwrong03 said:
There's been a boatload of new apps this week and alot of them feature push and toast notifications the Facebook update and the Kik app. I haven't been able to get push working for either app. My push works perfectly every time for IM PLUS but nothing else. I went and turned push and toast notifications off for my older apps and still no push for fb and kik I even uninstalled and reinstalled both and still no push. Anybody else having these issues? Can we restart push notifications somehow? I'm considering restarting the whole phone
For u early mango users is there a way in settings to manage ur push and toast notifications instead of going into each app and turning them off/on? I hope they fix this in mango
Click to expand...
Click to collapse
If your device is developer unlocked so you can deploy a registry editor (or own an LG device which has the editor built in), you can follow the steps described here to get notifications back working. I did it several times and it works for sure.
Now that I applied the mango pre-release there doesn't seem to be the need for tweaking anymore. All my apps recieve and show notifications just fine.

Remember there's a limit to the number of apps that can be "live" at once which I think is 15 at the moment. If you've reached that limit then you need to turn PN off in some apps. The limit is raised to 30 in Mango.

Peew971 said:
Remember there's a limit to the number of apps that can be "live" at once which I think is 15 at the moment. If you've reached that limit then you need to turn PN off in some apps. The limit is raised to 30 in Mango.
Click to expand...
Click to collapse
I have never been able to receive push properly, hour long delays, no deliveries...
mango changes it all. I can tell you push has been working without noticable delay for almost a day now. It seems really stable both on and off WiFi. Seems like they got it right

Everytime I hard reset everything works fine for 2-3 weeks but then dies later. Give it a solid month to see if it's really fixed

I really don't want to hard reset. If u hard reset are ur contacts backed up in your live account? And do you have to redownload the apps u had before or can u just sync with Zune to get ur apps back?
I'm glad to hear mango seems to have push fixed this is frustrating how it seems everybody in all the video reviews of apps and forums seem to have push working or atleast the majority of people

It's because reviewers probably reset often but also are in the US where the issue is rare.
Everytime I reset my contacts are synched with my live account but that's part of my settings. Most apps downloaded from the Zune software come back but the missing ones and those downloaded from the phone must be reinstalled manually. Can't wait for Mango as this is a pain.
Oh, if you have games you'll lose your saves.
Sent from my Samsung Omnia 7 using XDA Windows Phone 7 App

Peew971 said:
Everytime I hard reset everything works fine for 2-3 weeks but then dies later. Give it a solid month to see if it's really fixed
Click to expand...
Click to collapse
mine always broke within an hour. So yeah this is a major improvement so far.

with NoDo -rarely- uninstalling and reinstalling an app _multiple times_ solved the problem. At least that's what some users told me

andycted said:
with NoDo -rarely- uninstalling and reinstalling an app _multiple times_ solved the problem. At least that's what some users told me
Click to expand...
Click to collapse
well I can tell you that's not true.
they had to recode the push system for Mango because the European carriers handle the data connections differently.
It's still not perfect btw. I have an occasional push not coming trough.
hopefully these links can be ironed out for the final release. I'll keep testing and see id it will remain working.

Marvin_S said:
well I can tell you that's not true.
they had to recode the push system for Mango because the European carriers handle the data connections differently.
It's still not perfect btw. I have an occasional push not coming trough.
hopefully these links can be ironed out for the final release. I'll keep testing and see id it will remain working.
Click to expand...
Click to collapse
We are talking about different issues. Microsoft acknowledged problems with their phone internal push database (and registry) where applications remained there even after uninstalled. This created a problem of:
- reaching 15 limit
- same app reinstalled got a different channel id which wasn't written in the registry
What you're speaking of is just the fact that some european networks close the connections much more aggressively than in the US AND that they didn't take into consideration too much the fact that you can be on wifi behind mountains of proxies and routers. In the end they tried to save battery, which is not bad, but in some instances made the live tile connection unreliable.

How well does the Me Tile work for you?

when u get a notification on FB how long before the Tile informs you?
Well for me I dont get informed 99% of the times. Even in notifications hub the last notifications are hours old and it only get refreshed when i open the hub otherwise there is rarely any background updating. I have seen the tile show something maybe 5-6 times in 1 month now. what gives?
P.S I have add/removed the tile and restarted the phone.

It has worked pretty well for me. The other day it had stopped working but now its been fine...
I've got the Facebook app pinned to my start screen and when that notifies me I gnerally get a Me tile notification as well

I put me tile into my family contact group and use it exclusively to be able to retrieve my sent e-mail items faster. No problems with tile notifications though.

I see sporadic updates, but even when it does update, it doesn't really tell me much, other than the fact that I have something I need to go look for. Not really a "glance and go" tile at all for me.
For example, the last update I saw was (name changed) "John Smith and 3 other people commented on..." So I knew I needed to bring up the Facebook app. But I already knew that from looking at the notification badge on the Facebook app tile.

RoboDad said:
I see sporadic updates, but even when it does update, it doesn't really tell me much, other than the fact that I have something I need to go look for. Not really a "glance and go" tile at all for me.
For example, the last update I saw was (name changed) "John Smith and 3 other people commented on..." So I knew I needed to bring up the Facebook app. But I already knew that from looking at the notification badge on the Facebook app tile.
Click to expand...
Click to collapse
Well you dont need to bring up the app.. you can just go into the me tile and swipe to notifications. will bring up posts, tagged photos etc...
Since mango i've found i very rarely use the FB app any more.

I never use it. I just go to the social hub and see what's new.

Updates about every half an hour for me.
For Facebook, it's slower than email notifications, which usually comes almost instantaneously. But it's still useful in the sense that I can see what everybody is saying in the comment first before adding my own. It's better than going to IE9.
For twitter, it's really useful for alerting me about mentions. Since Twitter's email notifications rarely work anyway. Plus, there isn't a WP7 app that gives tile/toast notifications faster than the Me Tile, so I'll just be happy with my Me Tile.

I just have it there for the animation. It updates too slow to be useful for that. Its useful for checking in quickly, though. Facebook app notifications are way superior but I guess it can b useful for Twitter.
Sent from my HD7 using Board Express

I actually prefer it to the Facebook App. Works fine for Facebook notifications which come as they arrive, bit slow for Twitter notifications though.

The Me tile works pretty good, maybe updating every 30 minutes or so. The strange thing is that when synced with my Facebook account it would only show me notifications that were directly related to me (my posts, ppl comment on my posts or pics), but now it is showing other people. Anyone know how this works?

Me tile's notifications work, but bages on facebook tile don't :/

Freypal said:
Well you dont need to bring up the app.. you can just go into the me tile and swipe to notifications. will bring up posts, tagged photos etc...
Click to expand...
Click to collapse
And you missed the point. Whether it's the Facebook app or the people hub, the issue is the same. The tile doesn't give me useful information, just an alert that I have to go somewhere ELSE to get what I need. A badge would do the exact same thing.

so why is it that when I go into the me hub it refreshes and shows me updates that happened 2-3 hours ago :S why doesnt it get refreshed automatically and show it on the tile. it's pissing me off. this is a big reason why I got WP7 (social integration)

ammarmalik said:
so why is it that when I go into the me hub it refreshes and shows me updates that happened 2-3 hours ago :S why doesnt it get refreshed automatically and show it on the tile. it's pissing me off. this is a big reason why I got WP7 (social integration)
Click to expand...
Click to collapse
same problem !

I almost never require immediate notications so the ME tile works just fine for me.

xcen_xda said:
For twitter, it's really useful for alerting me about mentions. Since Twitter's email notifications rarely work anyway. Plus, there isn't a WP7 app that gives tile/toast notifications faster than the Me Tile, so I'll just be happy with my Me Tile.
Click to expand...
Click to collapse
Rowi supports push notifications.

ammarmalik said:
so why is it that when I go into the me hub it refreshes and shows me updates that happened 2-3 hours ago :S why doesnt it get refreshed automatically and show it on the tile. it's pissing me off. this is a big reason why I got WP7 (social integration)
Click to expand...
Click to collapse
if you are on WIFI then please note that wifi drops on screen lock/sleep. You need an active data connection E/3G

works well for me on my HD7 as well as on my arrive

backlashsid said:
same problem !
Click to expand...
Click to collapse
Is the problem that is has to refresh when you go in or that even after the refresh it still has old data?

ammarmalik said:
so why is it that when I go into the me hub it refreshes and shows me updates that happened 2-3 hours ago :S why doesnt it get refreshed automatically and show it on the tile. it's pissing me off. this is a big reason why I got WP7 (social integration)
Click to expand...
Click to collapse
Can you check if battery saver is turned on? I believe that push notifications stop if battery saver is on....only manual trigger refreshes notifications.