Related
So the rubber strip across the bottom of the screen on my commuter case is like stretched out or something. It sticks up and is annoying. I tried to email otterbox support 3 days ago. No response. I just tried to call them and sat on hold waiting for "the next available representative" for over 20 minutes.
Has anyone ever had good luck contacting these people?
I ordered a new defender case 5 days ago and it still hasn't shipped. Good cases lousy customer service. Surprising since they charge $50 for a piece of plastic.
I actually just called them again. 30 min on hold till I got to talk to a person. They're sending me a new case. Once I got to talk to the guy, the whole process took like 10 min before I got my confirmation number. I guess we'll see how long it takes to get the replacement.
In a word? Yes.
i ordered mine on the 11th. i have yet to get any kind of shipping confirmation. i'm very disappointed. i think i'm going to try calling them next. i want my case!!
The only way to contact them is to call , put your phone on speaker , take your dog for a walk and come back and then if your lucky someone is gonna answer your call.
In their defense...
However, we do have to remember that we are trying to call right after a MAJOR release (Defender for the EVO). If their normal CS staff is 50 people and they are 5 times as busy as usual after a new release, you can imagine what was an adequate staff before is stretched thin.
On the other had, if they hire enough staff to handle these heavy times adequately, they will be far overstaffed during normal operations. Temps would be difficult to train.
Try calling nVidia or ATI after a major new release - same problem.
Not saying I like it, but I sorta get it.
** Edit - I take it all back. These people are a MESS!
I ordered a Defender on the 10th,was told by support that it was "set to ship' on the 15th and today the 17th it still hasn't shipped plus the debit has disappeared from my bank account. They're either sending me a free one (unlikely) or they've inadvertently cancelled my order (likely). Either is fine at this point.
Update: i just got off the phone with Otterbox. after a 20 minute wait and a fun chat with an INCREDIBLY cute sounding girl, she gave me my fedex number. Low and behold it's been delivered to my doorstep and is waiting for me! yay!!
Norwester said:
I ordered a Defender on the 10th,was told by support that it was "set to ship' on the 15th and today the 17th it still hasn't shipped plus the debit has disappeared from my bank account. They're either sending me a free one (unlikely) or they've inadvertently cancelled my order (likely). Either is fine at this point.
Click to expand...
Click to collapse
I'm still trying to figure out their web page. It says my order has "shipped" and the USPS tracking number says they have been contacted to ship it; however, the Order Detail says "not shipped". So....WTF? This is day 4 and still have no idea if it is shipped.
Well THIS is disconcerting
I ordered my Defender on the 13th. I received a Credit Card Receipt showing the card had been charged on the 16th. My account says the case has been "shipped" and "not shipped" at the same time.
Now I check my credit card statement online and see NO CHARGE from Otterbox! So WTF? I have a receipt for a charge but there is no charge? It is shipped and not shipped? USPS has been electronically contacted to pick up my order but they haven't picked it up? W...T...F...!?
I have bought many things online but have NEVER encountered this level of complex FU'edness.
You guys are gonna have to call them. my order told me the same things. Just call the number on their homepage, give them the order number and tell them you want a status update
mitchellvii said:
I ordered my Defender on the 13th. I received a Credit Card Receipt showing the card had been charged on the 16th. My account says the case has been "shipped" and "not shipped" at the same time.
Now I check my credit card statement online and see NO CHARGE from Otterbox! So WTF? I have a receipt for a charge but there is no charge? It is shipped and not shipped? USPS has been electronically contacted to pick up my order but they haven't picked it up? W...T...F...!?
I have bought many things online but have NEVER encountered this level of complex FU'edness.
Click to expand...
Click to collapse
I had the same issue and sent an email. Their reply was some sort of software issue. It was here when I returned from Michigan yesterday, and will be getting returned ASAP. the holster is a piece of junk!
sent from my Warmed Up HTC Evo
Just giving you guys a heads up, the kickstand for the Defender Series is completely terrible. Mine cracked on the 2nd day.
I feel ur pain... exact same thing happened to me! Only difference is that I ordered on the 10th, and USPS was "electronically notified" on the 19th... damn..
mitchellvii said:
I ordered my Defender on the 13th. I received a Credit Card Receipt showing the card had been charged on the 16th. My account says the case has been "shipped" and "not shipped" at the same time.
Now I check my credit card statement online and see NO CHARGE from Otterbox! So WTF? I have a receipt for a charge but there is no charge? It is shipped and not shipped? USPS has been electronically contacted to pick up my order but they haven't picked it up? W...T...F...!?
I have bought many things online but have NEVER encountered this level of complex FU'edness.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App
On Monday the cheap case I had gotten for my Gnex broke. I wasn't too worried since I have a 2100mah battery on its way, and I was going to have to buy a new case anyways. As fate would have it, the day I decide to leave my apartment with a naked phone is the day I drop said phone in the parking lot. The phone still works 100%, but the screen is cracked. I went to my local Sprint repair store and they told me they could repair the device, but it might be a while (as log as 2-3 months) before they could find a replacement screen. This of course would be covered by my "Total Equipment Protection" insurance plan that I have through Sprint. My other option is to drop $100 for a deductible and get a replacement unit. Unfortunately for me, it's the end of the month and I got a few other important bills that I need to take care of before I can go dropping a chunk of change like that on a replacement phone.
What I am wondering is this: If I went ahead and paid the $100 for the replacement phone, do you think I would be able to turn around and sell the damaged unit to someone so they can use it for parts or whatever, and I could offset the cost of replacing the phone? I've never faced this problem before, so I just want to see what my options are. If anyone has any thoughts, suggestions, or ideas they would like to share, I would be more than happy to hear them.
I'm attaching a pic of the phone in it's current state. I don't know how well you can see the damage done to the screen, though.
That is unfortunate. If you look for a digitizer online you can find a tear down and fix it yourself, if you are comfortable doing that. If you do pay $100 for a refurb, wont you have to turn your old phone in?
As far as I know, you do not have to turn the old phone in. I think they want you to, so they can of course tear it down and sell it for parts or repair it and sell it as a refurbished unit. I'm not entirely sure though if you are required to hand over the damaged unit that is being replaced.
Unfortunately they will ask for your broken phone. UNLESS, you play it smart and say it got stolen.(you will have to make a police report, as they will ask for the report)
It's either you play the game of Cops & robbers and you let them win by keeping your phone & using it for a refurbished item. Or you win, and beat them at their own game by...Paying the $100 for a "new" refurbish nexus that they stole back from a customer like your self & keep your current phone.
With time, fix it yourself...
Then possibly sell, gift (girlfriend), keep for a long time (antique), or just have the privilege of carrying two Nexus!
Hi guys,
I am starting to believe that Spigen is intentionally ignoring people's e-mails. This is an issue as some people (including myself) received defective products, like the Slim Armor case.
I have personally e-mailed them 4 times, the first time being 8 days ago, and I have received no response. I cave called their HQ, sent an e-mail via Amazon, and e-mailed them on their homepage, and they refuse to respond.
I know some users have received prompt responses to their e-mails though (some in 1 day) and others have waited longer than I have.
If you have not received any e-mail response from Spigen could you leave the following information here:
1. What method you used to contact them
2. How long ago you contacted them
3. Your item defect
Hopefully Spigen will see this thread and answer some e-mails!
I purchased an Ultra Fit through ebay and emailed them (through contact seller on ebay) concerning it on November the 6th. I received a response on November 14th.
I emailed them about my ultra hybrid about the volume buttons and they told me to send them a picture how do you send a picture of that lol. it was through eBay. I think they're trying to make things difficult so they avoid replacements
Sent from my Nexus 5 using xda app-developers app
1. What method you used to contact them
Amazon's contact seller - Amazon customer support on my behalf - directly through Spigen's website
2. How long ago you contacted them
First time Nov. 9 when estimated delivery date was missed and package tracking showed misdirected/lost (6 days ago now)
3. Your item defect
Package lost by cheap a** UPS-MI. No replacement issued, at least not to my knowledge (no tracking # or shipment confirmation was sent to me)
Note: Yesterday I received an e-mail from them, through Amazon, asking me to change my 1/5 rating of Spigen's Marketplace store. It was a generic email claiming that they have resolved my issue.
Today I filed an A to Z claim with Amazon. I advise everyone burned by Spigen to do the same. No need for headaches and maybe if the number of claims is large enough there would be some repercussions from Amazon.
How you compose yourself in the email is going to have a direct effect on getting a response.
I bought a Spigen hybrid case from their ebay store, tracking was supposed to be deliver on 11/9 but it was "undeliverable as address" and the item is on its way back to spigen. so i email then twice already since 11/9. all i got is an automated reply email saying they were "out of the office" and some note regarding the hybrid case film that needs to be peel off (assuming tons of people sending them email about the hybrid case being scratch and hazy.
I just open my case on ebay to get my money back.. i really need a protective case right now so i place an order on Amazon (SUPCASE)
HughesNet said:
How you compose yourself in the email is going to have a direct effect on getting a response.
Click to expand...
Click to collapse
I was very polite and was ignored.
Perhaps I should have been more assertive and demanding.
firemedic1343 said:
I was very polite and was ignored.
Perhaps I should have been more assertive and demanding.
Click to expand...
Click to collapse
Same here. I kindly requested a replacement and got no response.
Sent from my Nexus 5 using Tapatalk
Good thing for Amazon fulfilment. Defective item going back.
Sent from my Nexus 5 using xda app-developers app
I emailed them the 8th and got a response 2 days ago, so they arent fully ignoring people lol
Ordered Ultra Hybrid Bumper Case on 11/1 via Amazon. I can live with the "small" gap on the bottom that attract dust &dirt but Issues with the overly sensitive Pwr & Volume buttons - emailed them via Amazon as first step in filing a claim on 11/13. Amazon guidelines is to give seller 72 hours to respond - just checked now & no reply or acknowledgement as tracked by Amazon.
I will give them the benefit of the doubt & courtesy thru next Monday 11/18 - before I post review/comment thru Amazon's link - "Leave Seller Feedback" - Spigen has a 9% NEGATIVE feedback score, that's pretty high to me (seller's on eBay with that kind of ratings would have a hard time keeping repeat customers - when nearly 1 out of every 10 aren't happy or satisfied)
The least that they can do is to auto-reply in acknowledging the email/claim with a pledge to really answer or respond with 3 to 5 days or whatever reasonable timeframe.
Stay tuned !
I contacted them last Friday through Amazon about the power button issue on the Slim Armor case and haven't gotten a response. No matter. I couldn't find a case locally last weekend and went ahead and trimmed the inside rubber on the case on Saturday. Works perfect now.
Can't you call them? They have to have a number, no?
Their customer support is very inconsistent, I've found. You're better off handling returns and replacements directly with Amazon.
I have heard that they have a pretty poor customer service reputation. I refuse to buy ANYTHING from them because it seems like they don't believe in their own product if they're not more willing to support it
Sent from my SAMSUNG-SM-N900A using Tapatalk
I sent three polite messages through eBay with no response. The fourth I was a little nanstier and threatened negative feedback and mentioned the previous messages and got a response in a few hours claiming I'll be put on a list and will receive two new screen protectors soon.
dodsonhaycattle said:
I sent three polite messages through eBay with no response. The fourth I was a little nanstier and threatened negative feedback and mentioned the previous messages and got a response in a few hours claiming I'll be put on a list and will receive two new screen protectors soon.
Click to expand...
Click to collapse
That's telling it Nobody got anywhere in this world being polite.
derukun said:
That's telling it Nobody got anywhere in this world being polite.
Click to expand...
Click to collapse
Is really bogus to have to be that way to get a response though. Is not really in my nature
I contacted Spigen re: my glas.t slim screen protector on Nov. 9, immediately after I recieved a message on eBay telling me to contact them if i wanted a replacement or a refund. I asked for a replacement, and have recieved neither a auto-reply confirmation from them nor any kind of response back. Tomorrow I will be sending a polite 2nd request, and after that I might have to get nasty
Ebay order for a Ultra Hybrid with scratches with the film removed emailed them on the 7 got a follow up on the 13 and that was it.
I ordered a nexus 5 battery on etradesupply. Its fake just by comparing it with the fake battery i got from ebay lol.. Its sitting at 29c...
here's a side by side pic Left etradesupply battery( it came with black stickers over lg and on the back). Right (fake ebay battery)
[Picture](http://i.imgur.com/ykuE0IS.jpg)
does any one have any idea what to do...I spent so much for a fake battery. For me to send it back I will end up loosing more $. Anyone know the rma process?
I scanned the QR codes both the same and showing a manufacture date of something different than on the label
vvilliamm said:
I ordered a nexus 5 battery on etradesupply. Its fake just by comparing it with the fake battery i got from ebay lol.. Its sitting at 29c...
here's a side by side pic Left etradesupply battery( it came with black stickers over lg and on the back). Right (fake ebay battery)
[Picture](http://i.imgur.com/ykuE0IS.jpg)
does any one have any idea what to do...I spent so much for a fake battery. For me to send it back I will end up loosing more $. Anyone know the rma process?
I scanned the QR codes both the same and showing a manufacture date of something different than on the label
Click to expand...
Click to collapse
how do you know the etradesupply battery is fake ? Do you have any proof or have you asked them about it ? thanks
xdm9mm said:
how do you know the etradesupply battery is fake ? Do you have any proof or have you asked them about it ? thanks
Click to expand...
Click to collapse
If the QR code doesn't match the date its fake. No ifs ands or buts about it.
tebore said:
If the QR code doesn't match the date its fake. No ifs ands or buts about it.
Click to expand...
Click to collapse
thanks, I will check mine
Its fake, there is no RMA, only sending back
tip, ask before you buy, tell the seller you have a original battery to compare and you know how to check if its a fake one.
If you do this and they still send you a fake one they will be screwed by ebay
If you used PayPal, you can open a contestation and describe that the item you received it s a fake. And that you want a total refound. I had a similar problem 4 times and I had my money back and the fake object not sent back, cause I told them I won t pay the shipping cost because I bought a real object and received a fake one. You have always to use PayPal on internet especially if you have to buy cheap phone parts. I m a PC , smartphone and electronics technician ?
Axel85 said:
If you used BayPal, you can open a contestation........
Click to expand...
Click to collapse
I beg to disagree, I too purchased fake N5 batteries prior to shopping at spareslg.com, BayPal Protection Plan is a LURE to create a sense of safety/wellbeing delusion to attract buyers to make usage of BayPal.
Credit Cards companies offer much more protection than BayPal
Normally transaction will be fine if there are no issues, but when purchasing items like N5 batteries from either ebay or Amazon, it is better to use a Credit Card rather than BayPay as when issues arrive you will be given a long ride and eventaully receive the message "blah blah blah.....We've completed our review and unfortunately are not able to decide this claim in your favour."
BayPal will ALWAYS side with the Sellers because they are BayPal's Bread & Butter.
The answer is Yes I have been scammed and BayPal protected the Scamming bar-steward.
Chi Am said:
I beg to disagree, I too purchased fake N5 batteries prior to shopping at spareslg.com, BayPal Protection Plan is a LURE to create a sense of safety/wellbeing delusion to attract buyers to make usage of BayPal.
Credit Cards companies offer much more protection than BayPal
Normally transaction will be fine if there are no issues, but when purchasing items like N5 batteries from either ebay or Amazon, it is better to use a Credit Card rather than BayPay as when issues arrive you will be given a long ride and eventaully receive the message "blah blah blah.....We've completed our review and unfortunately are not able to decide this claim in your favour."
BayPal will ALWAYS side with the Sellers because they are BayPal's Bread & Butter.
The answer is Yes I have been scammed and BayPal protected the Scamming bar-steward.
Click to expand...
Click to collapse
I typed the message from my phone ,there s no need to rewrite baypal to take joke of my mistyping . Never had any problems with PayPal, I ve got a refund every time ,instead I had some problems with my credit card and so I switched to PayPal
I hadn't any problem too. Recently I had a issue with a item and Paypal resolved 100% of my money back, and Paypal payed sent back cost.
We have repair parts for Nexus 5 in stock. Welcome to inquiry about the price:
MOD EDIT" advertising in the FORUM is not allowed
They are in the suburbs in Chicago. Unfortunately it's fake but you get what you paid for. Nice ppl there too. I would estimate over 50% of batteries are fake because the wrapping can be easily copied.
Deleted
I'm running fakes, from the same vendor, in both my N5s. They're 1,800 mAh cells sold with a fraudulent claim of capacity and of provenance (they're utterly not genuine), but actually work as you'd expect from a 1,800 mAh cell.
They're precisely what you'd expect from the price.
What about others? Does anyone have buy other spare parts? I need a Samsung S8 plus charging flex cable, and I plan to get it from etradesupply or REWA. The price is about the same. Should I choose REWA? I know it from their Youtube video.
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
Click to expand...
Click to collapse
Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.