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I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.
xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
wait a minute even after paying deductible u still get a used or a refurbished EVO?
zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh
GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.
Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.
xHausx said:
So yeah, they are trying my patients.
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you're a doctor?
OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.
oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).
OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003
If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
So here is my issue. About 3 months ago i cracked my screen on the epic. I imediatly thought i would have to pay 100 dollars and use the insurance i pay for. So i decided i would live with it. About a month ago on XDA i saw that someone got there screen replaced and it could cost me either 35 dollars or nothing. I called sprint that day and found out they were right. Yesterday i went to the sprint store and asked them to repair it only to find out it will cost me $100 dollars because they changed there policy.
Is there anyway i can get sprint to honor what they said over the phone?-The guy at the normal sprint repair said i would have to go to a corporate repair store and MAYBE they would... I called sprint(not the coprorate store) and they said that it would be insurance fraud for them to do anything.
While i was at the first sprint repair store the guy said if i could find my own lcd that he could swap em out for me free of charge. So as plan b i would like to know where the cheapest lcd i can find is? Also where people would sell a bricked epic for parts...
thanks in advance
Its prob too late, but Sprint wanted to charge me $120 to replace the trackball on my BlackBerry.
I went in to another location and I talked to a guy, prob about 20. I could have done it myself for $20, but I had just started getting around after back surgery and a knee scope and didn't feel like F'n with it. He said that's what it will cost if you don't have insurance. I didn't. He said, "you must have insurance ?"."let me check..... oh that's funny they didn't take out your $7 for insurance this month", "do you have the $7 dollars today, because we can have your phone fixed & back to you in 20min, for only $15". Pretty damn cool.
You might be able to get insurance if you haven't paid your next months payment. Then tell them you had called a month earlier and asked for ins to be put on your acct and to get quotes for or change your acct. If you're anything like my wife(unless you're a guy and don't have a vagina), call and ***** them out for not fixing your acct for you and how you had to pay $100. Then keep asking for a supervisor or get someone who will fix it for you to shut you up and keep you as a customer. Don't forget to ***** about the extra $10 for 4g that you can't get or is just ****ty when you do. It might work.
Damn that was a novel. No more replies anymore after I've taken my pain pills. Let me shut up and melt back into the couch w/my hand in my pants, Al Bundy style" ahhhh....
Sent from my SPH-D700 using XDA Premium App
insurance
the worst part is i already do i have insurance. I have had it since i got the phone and htey still want me to pay 100 dollars
Tell them you lost it, pay the $100 for a whole different phone then sell the broken one for parts and recoup some of your money.
thought about that
I thought i abought that but then i realized how much can i make from a bad esn epic with a cracked screen?
Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90
063_XOBX said:
Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90
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holy f*** where?
Also the 100 by itself isn't ridiculous. What is ridiculous is sprint clearly told me that it would be no more then 35 dollars and now they say 100... i don't like false advertisers.
Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous
thanks for the advice.
063_XOBX said:
Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous
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What good is an epic with a bad esn? Can you clean it to make it so you can active it?
Sent from my SPH-D700 using XDA App
I had a cracked screen and paid $100 for a refurb a couple days ago. What happened is they stopped replacing the screens prolly way to much money.
Epic 4g
If you can find a store that has a smart technician that harvests parts from other epics, u may be in luck. i myself being a tech, harvest as many epic screens as possible and when cases like yours come in, i can be ready to either say "with insurance its free" or "without insurance its $35" (which by the way is the new Sprint ASC policy...). OORRR you can be like every other customer and just pay the crazy $100 insurance fee (as long as you have TEP )
If you have insurance, use it. File a lost/stolen phone claim, get a new replacement phone, sell bad esn phone to a happy boost mobile customer for $200. Happy you, sprint, and boost mobile customer.
I just bought a new screen for $104 shipped to replace the screen on my wife's epic since hers had a bad back button right out of the box and we are ob boost so no taking the phone back.
And yes bad esn epics are worth a lot because it only takes about 20 minutes to flash one to boost which is still sprint and half the price.
Sent from my Epic 4G on boost mobile
I have tep and an annoying sc4ratch on my screen but its definitely not worth $100 or even $35 to fix sine its only noticeale if I look for it, so would I be able to take it to a sprint store and they'll fix it for free?
Like I said, its not really in need of fixing....but if I can get a whole new screen for free its definitely worth it...lol
Sent from my SPH-D700 using XDA App
Wait, they changed the TEP Policy AGAIN after the October change?
When my screen was broken, they fixed it at the Sprint Repair/Service store. I wasn't charged anything, and instead of replacing my screen, they gave me a brand new refurbished epic with a new 90 day warranty.
to get this strait
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?
samdsox said:
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?
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I'd buy it for $100 factoring in that a new LCD is about $100 plus the time I'd take to replace it. I got my perfect condition lightly used Epic with a bad ESN for $240 shipped to my door from the evilbay. My wife's was $300 shipped brand new with a bad esn but the stupid thing had the back button issue that plagues so many Epics. I replaced the LCD and that fixed the problem but still...
Oh well $50/mo on boost makes it worthwhile especially when it starts dropping $5 every 6 months with the shrinkage program.
hmmmm
So should i flash it to boost mobile myself or just put it on ebay?
Depends what you want to do. If you are handy and good with electronics you can replace the screen and then buy a cheap used sanyo incognito on boost so you can flash it.
You can also flash to Cricket or maybe Metro.
Sent from my SPH-D700 using XDA Premium App
Wondering if i can get an opinion here. My epcic recentl suffered the fate of a broken lcd.....keyboard and bottom row keys on lcd still seem to work and it appears to be operating but the screen is jsut gone. Completley useless. Anyways , i was due for an upgrade and while i didnt wanna wait for a replacement or try going through asurion (they claim ive had too many replacments in a year (4 or 5) even though they replaced my last one.....through 8 conference calls lol).........i decided to use my upgrade and try out WP7 with the HTC Arrive. Im loving that phone however i do miss the epic....I want to try and get the screen replaced..... Will Sprint not help me becasue the Arrive is now the phone on my account?
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
ZekeDev said:
Yes. You probably switched your insurance from your Epic to your HTC Arrive when you got the new phone right?. You can try to add a line to your account, add the Epic back to it with insurance and try that, but i'm not 100% on how that would work because it's not a new phone, it's a phone you're adding... so I'd say give em a call and ask, or if you have someone on the inside, get em to hook you up lol.
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Actually I believe sprint has an unwritten rule, picky customers or overly rough customers that have 4 or more replacements are forced to switch to a crappy phone......just be happy they didn't give you the O.G. pre.....lol
Which reminds me, when I bought my epic I told them, I need to move my tep from my pre to my epic. The girl said, no worries both are now covered by tep. Did they change this policy? It was about 7 months ago.
Why dont you just buy a replacement screen? You can grab a phone for around $50 - $70 on ebay w/out a motherboard. I have an extra housing/screen(that was brand new), and like 4 sliders for mine, and it cost like $90 total.
ahh i was reading some places on the net that you can take it to a sprint repair store and have them fix it for only $35 , wich would be nice.....problem is im out of $$ till wendsday AND hesitant to spend money over 50 bucks on it cuz i now have the arrive.......the arrive is pretty damn nice....but i miss the samoled , the customization , the camera , and voodoo sound lol
I work for sprint. Just put the phone back on your line for a day and take it to the store. If the can they will fix it. $35 is for repairs our replacements for cust without insurance. And if the device its not active on am account. Or a vm line is active less than 30 days the store will not touch it.
Sent from my SPH-D700 using XDA App
So last Friday I bought my SGSIII at Radio Shack. Dude asked me if I want their insurance. I tell him "No I already have insurance through Sprint" last night I get home and my phone falls out of the car. Screen cracks in the upper right corner. I call Sprint to file a claim and they tell me that Friday July 27th the insurance was removed from the account. LOL WTF? Radio Shack guy deleted my insurance. Now I have to go in circles with Sprint and Assuron to see if they will add the insurance back on and take my claim. But I'm thinking that I should do into Radio Shack and demand a brand new phone free of charge. Who agrees?
Im guessing your from the states and Im from the uk. But if i had this problem then i wiuld honestly go to Radio shack and ask if you coukd still have the insurence. As it is still withing a 14 day prerod. And then if they agree and it all gets set up then i would wait a few after the insurence is active and then claim on the insurence lol.
Sent from my GT-I9300 using xda premium
Cant you just return it for another one since you are still within the 14 days?
DroidBabe said:
Cant you just return it for another one since you are still within the 14 days?
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I'm not sure if Radio Shack has that and if they cover damage. I think the 14 days is if you are not satisfied with the product.
"If you are not satisfied with your purchase for any reason, and it is in its original new condition, simply call us within 14 days of the activation or process date shown on your sales receipt"
However I will talk to the store manager because I do not feel that I should have to wait for Sprint to determine if they will accept the claim because of Radio Shack's error. With a crack there is always a potential for more damage. Crack gets larger etc... We'll see what they say
If he removed your insurance without telling you, you should try demanding a new phone.
yousefak said:
If he removed your insurance without telling you, you should try demanding a new phone.
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I'm going to give it a shot. I called but the store manager is not in until this evening. The person there says she does not have the authority to do anything.
same thing happened to me when i tried to activate phone when i got my s3 luckly i caught it in time was able to get my battery replaced becuase they added insurance back to my account when i got activated
demanding a new phone from the shack wont work. They wont even think about covering damage done by the consumer. Your best bet is to call asurion and sprint and hope they feel it was a misunderstanding. Did you always have insurance b4 getting the s3?
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
If not, you can get radioshqck insurance BEFORE you complain. Go the next few days and turn your phone in. The deductible is less than sprints but they have to ship the phone out so you need a backup phone. Usually takes 3-14days from my understanding
Sent from my galaxy nexus using xda app-developers app
Same thing happened to me when I got my phone from best buy. Declined their insurance because I had sprint's. Got home and checked online to make sure insurance was still there, but it had been removed. Chatted with sprint and was told they themselves removed it because instead of paying the usual $8 it had gone up to $11 because of the "suggested retail price when it launched and the rising replacement cost of high end phones, they found it necessary to increase TEP monthly charges". They put it back once I agreed to the change in price
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
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I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
I got my G3 at Radio Shack and the salesman assured me I could get my $38 Activation fee waived given my 10+ tenure with Sprint.
It's not that he was wrong it's that he was very wrong. He was either ignorant or deceitful. Get it in writing.
--
Sent from my Samsung Galaxy S3 powered by Blazer ROM 1.6.
MikeyLee said:
I'm waiting for the store manager to call me back on it. Hoping she will do what's right and exchange the phone. Sprint is looking into weather or not they will honor a claim like I said but there's a chance they may not and there's also this waiting time now.
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pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
dtr145r said:
pretty much the same thing happened to me.
bought it at rs
cracked the screen
sprint said the ins was removed.
they said it was a possible glitch though because of going to a higher tier ins.
all you need to do is call them and explain it.
a rep will back date the insurance to the date you purchased it.
was a pain for me but i got my replacement
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Radio Shack isnt doing anything for me. I feel that they should replace it. I should not have to wait and risk further damage
We always have nothing but problems regarding insurance with customers that purchase their devices at RadioShack. Most customers do not return to RadioShack when they have a problem, they go to Sprint repair location. Then we have to explain that they don't have insurance and RadioShack duped them.
It's an all-around headache for me at least. I'm not knocking any employees here, but RadioShack's marketing on their insurance is deceitful and shady.
EASY.. Demand the manager log in to sprint terminal and add the insurance back, it can be done.
joebarkho said:
I work at radio shack..
From my experience, it was the sales mans fault for not putting it back on.
We aren't supposed to sell sprints insurance. So when he upgraded the phone he had to select premium data and didn't check the tep insurance. It usually gets removed and you have to add it back on. Then again you could've had some **** of a salesman.
Usually we're pretty good at radio shack, we help the customers out alot.
Go in there let them know the situation. It could've been an inexperienced sales guy. Bring in proof of having insurance as well from your last phone
Sent from my galaxy nexus using xda app-developers app
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This hes pissed you messed up his rssp and post attch. That could be his job but if you get what you want no need to have him get axed :angel:
Radio Shack did not do anything for me. I talked to the store manager. She talked to her DM and they sand they will not replace the phone. I faxed her my current Sprint account info showing there is no insurance and faxed her my last bill showing I was billed and had it prior and still nothing. She is supposed to be contacting their Sprint sales rep to see if he will do anything about it. It's not a matter of getting the insurance added back on. it's a matter of getting the phone replaced and not having to pay full price for another.