We're trying to determine the "root" (pun intended) of the problem so if you wanna come in here and start a fight go find a local bar to do so. We need to try and locate the source of the problem so either post something useful or walk away.
There seems to be some confusion and I dont know if its being ignored or what but theres an issue with these kernels that needs to be looked into further before new ones continue to be released.
Theres an obvious problem for a good amount of people and everytime I look I see comments that there isnt a problem. So heres everything I could quickly find regarding it.
Now Im not trying to be a **** about this but I dont get how the issue is unheard of when its one of the biggest topics in this section. And so we're clear, this is happening in ALL kernels. Unfortunately its been more profound in Zedos because it seems more people went with his method.
All Im asking is before more and more kernels are released that someone at least acknowledge the problem and see if it can be addressed before more and more people root and start complaining because they were told there was no LO.S. bug
zedomax said:
data drop? dunno about that, this shizzle will not drop. It's ZEDOMAX!
Click to expand...
Click to collapse
zedomax said:
jump and we will find out. no they should be worked out. there was no data loss kinks in da first place, where did u get that?
Click to expand...
Click to collapse
________________________________________________________________________________________________________
joetemp75 said:
Man I was fine then I flashed v5 and got the no signal issue
Click to expand...
Click to collapse
SupahDave said:
Everything seemed to be fine last night but today I've had 4 separate times now where my phone has lost signal all together and needed to be rebooted to get phone/data back. When this has happened I tried going into About-->Status to see if I could see anything odd and I kept getting a FC of com.android.phone
Click to expand...
Click to collapse
jimbobtexas said:
I did. No love. I'm without a signal, period.
Click to expand...
Click to collapse
MILH0U5E said:
Got the no signal issue here too. I put it in airplane mode overnight and upon waking this morning the no signal circle was there. I had to do a reboot to get 3g and cell signal back.
Looking forward to seeing this process develop.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
wbyrd said:
Yeah this just happened to me too, everything was fine this morning then I played a game of solitaire and after going back to my home screen I saw the circle. Rebooted phone and everything came back on. It's possible that the circle was there before I played the game of solitaire but I didn't notice until right after I quit playing.
Hopefully it gets straightened out soon. At least rebooting fixes the problem, I can handle rebooting for a little while if needed.
Click to expand...
Click to collapse
plmiller0905 said:
I can't really deal with the issue of having no service. My daughter has a heart issue and can't afford to miss a call. It's not like I walk around all day literally looking at my phone's screen seeing if I have service or not.
I did reboot...so like your's my service is back up.
But I definitely hope this gets fixed soon. I'd rather have root with broken heptic feedback than the inability to receive calls.
But I'm sure the Op the get it fixed...
Click to expand...
Click to collapse
volwrath said:
I've had a dead call issue and also tday my radios were just dead and there was a circle in the middle of the notification barr. A reboot fixed the issues each time, but I think it might be a problem. I thing newer kernels will also fix said issues. Still very satisfied
Click to expand...
Click to collapse
JLine05 said:
I am having the issue of the phone (voice) and sms not working. Strange because everything else is working fine. Does anyone have any ideas? Thanks.
Click to expand...
Click to collapse
mcflargen said:
Still seems to have the data drop issue. Popped it on the second u dropped it, was great till a min ago. least a "restart" fixes it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
joetemp75 said:
Man I just lost data again. This sucks
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
kindaskimpy said:
I'm giving this one a try because with the zedomax kernel I kept losing 3G and CDMA calling and not even noticing it unless someone told me they'd been trying to reach me for hours. A quick reboot would solve the issue but then it would happen again.
I'll report back and let you guys know if this one is giving me the same issue.
Click to expand...
Click to collapse
bbedward said:
I did this one because losing service on the other one, haven't lost it yet but its only been a couple hours
Sent from my sprint galaxy s2
Click to expand...
Click to collapse
fordmanck said:
I tried both, i'm back on this one. I lost service with zedos twice and haven't on this at all.
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Telling you right now someone is going to come in here and go "this belongs in General" then a mod will move your thread and deduct 5 points from something, not sure...but just a heads up
I also see a lot of people having issues, but I'm now on day 2 of flashing Zedo V1 and have yet to experience any of these issues. Not sure what I did different, but everything just works... The only thing I did was after rooting was getting my MSL from Sprint and erased the proxy servers in the ##3282 menu.
EDIT: Ok, I just lost service 1 1/2 day after rooting... Bug finally hit me..
I dont mind it being moved and I have no clue what the deduction in "points" does but I'll deal with it.
Now Im getting much better battery but I know people are still losing service on the new OC kernel. My roommate happens to be on e the unlucky ones.
Man...thanks for posting this. Hopefully the mod doesn't close this thread. This definitely is a concern and a serious matter. I don't care if these kernels are, "use at your own risk" these kernels should've been listed as betas, and/or the bugs should've been listed and further testing should have been. If those steps were taken, I bet a lot of people would've held back from flashing them. I know I would have.
Shabby posted this earlier in the other thread (post 160):
http://forum.xda-developers.com/showthread.php?t=1267762&page=16
One thing that got to me was this morning I woke up, hoping to see a stock kernel and/or a way to return to stock. And instead, I see a new overclockable kernel. To me that's just not right. I think that you have to prioritize. That's like putting out a rom that has all data broke. Then instead of fixing it, you put out another rom...while disregarding the issues with the first rom. At least acknowledge the issue and let everyone know it's been worked on....don't just blow it off.
I know some of the devs over in the Evo forums was good about this....if something went haywire with one of their roms or mods...they were all on top of it to get the issue fixed and they also communicated with posting updates on the matter.
Like I said, hopefully the mods don't close this.
I'm definately gonna follow this thread...thanks Wingzfan
i rooted yesterday using zedomax method, did the OC kernel last night.. havent had any issues so far ..
plmiller0905 said:
Shabby posted this earlier in the other thread:
http://forum.xda-developers.com/showthread.php?t=1267762&page=16
post 160
I'm definately gonna follow this thread...thanks Wingzfan
Click to expand...
Click to collapse
Bubby does have the stock kernel pulled. I was testing it till 1:30 in the morning but he's gotta recompile it. It was bootlooping so today thats his first order of business.
As for the kernels, I flashed it by choice. I dont blame the devs for ANYTHING, Im just saying acknowledge theres a bug and lets see how to resolve it.
I've been reading through the rooted kernel threads as well prior to jumping on the root wagon and have seen several people mention that they are not rooted and have experienced the loss of service so it seems that the issue may not be exclusive to the rooted kernels...possibly a Samsung bug?
Very possible which is why im hoping we can get an idea of how man people are rooted vs non rooted having it. Now the only thing is I cant find any complaints online about nonrooted phones doing it except a few here and youd think it'd be widely discussed
Sent from a Galaxy far far away...
OrygunGal said:
I've been reading through the rooted kernel threads as well prior to jumping on the root wagon and have seen several people mention that they are not rooted and have experienced the loss of service so it seems that the issue may not be exclusive to the rooted kernels...possibly a Samsung bug?
Click to expand...
Click to collapse
Yeah...I read those too. However, I never lost any service at home with any android phone I've owned..Nexus S 4g, all Evo's, Epics etc. Then today I wake up and I have no service....maybe it is a samsung bug, but I'd rather return to stock myself to see if the issue was still there.
Stocks on its way i promise. Probly tonight actually. Bubby was really close last night. Once we get that Id be curious to see what happens.
Sent from a Galaxy far far away...
wingzfan said:
Stocks on its way i promise. Probly tonight actually. Bubby was really close last night. Once we get that Id be curious to see what happens.
Sent from a Galaxy far far away...
Click to expand...
Click to collapse
Sounds good...can't wait
Sent from my SPH-D710 using Tapatalk
This is an issue that started with mine also yesterday. But not only did I lose data but gps also. A reboot fixed it but I would like to know whats going on. I just came from the evo 3d and there was an issue that had to do with the prl so I am going to give that a shot with the 11115 prl that fixed the evo. Will post back with the results later today.
On V5, Ive only had the loss of data once in about 12 hours, versus about 3 times on Zedo V1.
I also did http://forum.xda-developers.com/showpost.php?p=17703908&postcount=11 for the hell of it to see if that helped (even though I got it at a sprint store)
For the record:
A) People have reported this issue even on the stock kernel. It is not clear where the cause is.
B) For kicks (and because it cannot hurt) I did the whole profile/PRL update thing that someone suggested. Be it luck or real benefit, I have no had the issue since.
wingzfan said:
Very possible which is why im hoping we can get an idea of how man people are rooted vs non rooted having it. Now the only thing is I cant find any complaints online about nonrooted phones doing it except a few here and youd think it'd be widely discussed
Sent from a Galaxy far far away...
Click to expand...
Click to collapse
I would think it would be widely discussed as well so that seems odd. I'm waiting to see what evolves or at least for stock kernel (an undo) before flashing a rooted one. I don't have TEP.
It's still a bit early for the issue to be too widely discussed.
dmarden said:
For the record:
A) People have reported this issue even on the stock kernel. It is not clear where the cause is.
B) For kicks (and because it cannot hurt) I did the whole profile/PRL update thing that someone suggested. Be it luck or real benefit, I have no had the issue since.
Click to expand...
Click to collapse
Nice. I was told by a helpful Sprint cust. serv. rep. a while back that you should update your PRL & Profile when you go into a new area (tavel, move, or even long commute to work) regardless of which phone you have. I would think unboxing your phone would qualify as well. It sure couldn't hurt.
---------- Post added at 06:59 AM ---------- Previous post was at 06:53 AM ----------
dmarden said:
It's still a bit early for the issue to be too widely discussed.
Click to expand...
Click to collapse
Good point. Many people would not likely research on the web/forums, instead they'd likely address the issue directly with Sprint.
plmiller0905 said:
Yeah...I read those too. However, I never lost any service at home with any android phone I've owned..Nexus S 4g, all Evo's, Epics etc. Then today I wake up and I have no service....maybe it is a samsung bug, but I'd rather return to stock myself to see if the issue was still there.
Click to expand...
Click to collapse
Ever owned a Samsung phone before?
This is my 3rd one and I swore after the last one Id never buy a Samsung phone again but I got sucked back in. Samsung is notorious for shipping phones with all kinds of bugs that should be considered showstoppers then pushing out fixes months later.
It would not surprise me at all if that was the case here. I am one of the ones having this issue and I am not rooted. Ive lost data several times after hanging up a call. The data never restores and I have to toggle 3G to get it come back.
I dont think this is a kernel issue. I think its something to do with the rest of the OS, either that or the kernel is a different problem thats just acting the same way.
Ok thats what i was hoping to find is nonrooted and rooted people who are having the issue. Now on my moment this issue was huge so i went to htc and maybe thats the case again. Maybe sammy dropped the ball again. Question is what can be done about it.
Sent from a Galaxy far far away...
Related
I've searched for answers high and low and I have learned that my reboot issue might be hardware related, but I'd post a Q&A in case someone has a better idea.
My EVO reboots randomly. It mostly happens when I'm watching a netflix mirrored to my TV. It rarely happens when my phone screen is off (ex. WIFI hotspot). It happens on AOSP and Sense roms (CM7, Fresh, MIUI, and stock deodexed). It happens with different kernels and radios. The weirdest part is that it didn't start until about June 1st. About one year after a got it on opening day. I first noticed it while playing Plants Vs zombies. I talked to sprint and the tech guy was willing to work with me and has ordered me a replacement. I don't want to go get it because I will lose root.
Anyone have any other suggestions?
yes I've tried wiping all of the memory.
drdamond said:
I've searched for answers high and low and I have learned that my reboot issue might be hardware related, but I'd post a Q&A in case someone has a better idea.
My EVO reboots randomly. It mostly happens when I'm watching a netflix mirrored to my TV. It rarely happens when my phone screen is off (ex. WIFI hotspot). It happens on AOSP and Sense roms (CM7, Fresh, MIUI, and stock deodexed). It happens with different kernels and radios. The weirdest part is that it didn't start until about June 1st. About one year after a got it on opening day. I first noticed it while playing Plants Vs zombies. I talked to sprint and the tech guy was willing to work with me and has ordered me a replacement. I don't want to go get it because I will lose root.
Anyone have any other suggestions?
yes I've tried wiping all of the memory.
Click to expand...
Click to collapse
How about running a RUU and returning to complete stock?
http://forum.xda-developers.com/showthread.php?t=884060
And lose root? I could go to sprint and get my replacement if I wanted that. Or would it take me to 2.2?
My evo
Can you post a logcat and the last_kmsg after it happens again
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
Sent from my Android using Tapatalk
drdamond said:
And lose root? I could go to sprint and get my replacement if I wanted that. Or would it take me to 2.2?
My evo
Click to expand...
Click to collapse
If you run the 3.70 RUU (not the top two) you will go back to 2.2 and can reroot.
However, if you go back to stock and it still does it you're probably out of luck and will need a replacement.
@kyouko
Yeah, how do I do that? I've never done it.
kyouko said:
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
Click to expand...
Click to collapse
That's actually a good thought.
drdamond, what speed are you overclocked too?
mattykinsx said:
If you run the 3.70 RUU (not the top two) you will go back to 2.2 and can reroot.
However, if you go back to stock and it still does it you're probably out of luck and will need a replacement.
Click to expand...
Click to collapse
I can unroot it, but it was running fine for about 8 months rooted before I had any issues. Do you think that it could help?
mattykinsx said:
That's actually a good thought.
drdamond, what speed are you overclocked too?
Click to expand...
Click to collapse
I've tried underclocking. It resets at .99 or 1.1 or even lower at .8
drdamond said:
I can unroot it, but it was running fine for about 8 months rooted before I had any issues. Do you think that it could help?
Click to expand...
Click to collapse
It's possible. It's always best to go back to stock if you're having an issue that seems un-fixable.
drdamond said:
I've tried underclocking. It resets at .99 or 1.1 or even lower at .8
Click to expand...
Click to collapse
Doesn't sound like that's the issue then.
I'm willing to try to unroot it and see if that fixes it. Even if it does break I already have to refurb at sprint. I just don't want to risk never getting root back. who knows when the root is coming
drdamond said:
I'm willing to try to unroot it and see if that fixes it. Even if it does break I already have to refurb at sprint. I just don't want to risk never getting root back. who knows when the root is coming
Click to expand...
Click to collapse
Take this file and rename it PC36IMG.zip put it on the root of your SDCARD and boot into the bootloader and accept the update.
If that doesn't work you may want to try posting a logcat per kyouko's request.
mattykinsx said:
Take this file and rename it PC36IMG.zip put it on the root of your SDCARD and boot into the bootloader and accept the update.
If that doesn't work you may want to try posting a logcat per kyouko's request.
Click to expand...
Click to collapse
how do i post a logcat?
drdamond said:
how do i post a logcat?
Click to expand...
Click to collapse
and I'm currently running MIUI, will that affect the ZIP update?
drdamond said:
how do i post a logcat?
Click to expand...
Click to collapse
http://rootzwiki.com/entry.php?b=47&bt=260
drdamond said:
and I'm currently running MIUI, will that affect the ZIP update?
Click to expand...
Click to collapse
No. Your ROM/Kernel choice is not going to affect the RUU.
mattykinsx said:
http://rootzwiki.com/entry.php?b=47&bt=260
No. Your ROM/Kernel choice is not going to affect the RUU.
Click to expand...
Click to collapse
It won't be hard to replicate the issue. My phone has reset twice while talking to you on this thread.
and what is in the zip? it looks like the older radio combo.
kyouko said:
Can you post a logcat and the last_kmsg after it happens again
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
Sent from my Android using Tapatalk
Click to expand...
Click to collapse
I posted the alogcat in a new thread.
http://forum.xda-developers.com/showthread.php?p=16623386#post16623386
Random Restarts
I received a replacement EVO back in June unfortunately. Ever since I have had this EVO I get those random reboots when running GPS, certain apps, and listening to streaming music. I have called Sprint on this MULTIPLE times and have gotten nowhere. They had me take it to a Brick and Mortar and the put it on a test bench and it passed with flying colors. 20 minutes later it rebooted. Took it back and they wanted to run the test on it again. Screw that. It will still pass. Called a Tech, they thought I had apps force closing, not reboots, even after I said I was having my phone crash and restart. The Tech had me do a data profile reset, ##3282# Edit Mode, Enter MSL, Hit menu, choose Reset Data Profile. It wipes something and then does a hands free activation. Still had issues. Today the Tech has me do the same thing and when that was done had me do a complete Factory Restore. Once I was able to run GPS and music at the same time. She was so excited that she had miraculously fixed me phone. 20 minutes later it rebooted. I havent called Sprint back but I am pissed. I didnt have these problems with my day one EVO, but when I get this refurbished piece of crap, it has more problems in the first 2 months that I had with my day one EVO for the first 350 days. Has anyone else asked Sprint why they do not keep tabs on ESN's and why they were returned. That would be good information to have....my 2 cents. To the OP, what did you say to the Tech to get a new phone? I have had no luck. Thanks.
I had luck getting a new phone because the tech I talked to at sprint owns a rooted evo and was impressed at why I thought it was a hardware issue. He knew a lot more than everyone else and he just asked for a new evo for me even though I don't have insurance and it's past warranty. I got lucky to be honest, but everywhere I've seen says its a hardware issue and it doesn't matter what you change, it still happens.
Goods luck with your refurb, I'm going to try one last thing before I trade in my evo for a replacement. I'm going to un root it to see if it can fix anything.
My evo
I ran the RUU and am on stock 3.70 and it reboot before I could even finish my market downloads.
If you are an Epic Touch user that is experiencing the LOS (Loss of Signal) issue please click on the link below and report in that thread with Sprint.
http://community.sprint.com/baw/message/339779
If you do end up posting on the Sprint site please do post in this thread as well...
Also it was just pointed out that there also is a Samsung support Twitter @ www.twitter.com/samsungsupport
(Please also contact there if you experience LOS)
If you would like to follow this up with a call to tech support, it will help. Try and get transferred to advanced tech support.
This needs to happen from as many people experiencing this as possible!
Don't be lazy!
Thx!
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Double post
Sent from my SPH-D710 using XDA App
graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I don't think those other threads were specifically aimed at getting people to do this
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk
graffixnyc said:
There is another thread 11 down from this one(and multiple other ones further in the forum). The search button works wonders if you use it :-D
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
Anything is better than "is our phone compatible with random tech blog rumor" threads.
Sent from my SPH-D710 using Tapatalk
kingsway8605 said:
I have been told by a reliable source that sprint is aware there is an issue and their engineers are working diligently to find a fix.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I hope your reliable source wasn't a Sprint CSR.
Those of us coming from the Moment were constantly being told that by Sprint regarding the radio lock up issue. They never did fix it. It wasn't until the devs at SDX got 2.2 onto the phone that the issue went away.
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
adma84 said:
I have also found that tweeting complaints to www.twitter.com/samsungsupport during business hours will get a quick response, which results in escalation of real issues.
Click to expand...
Click to collapse
Nice find! Thx!
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!
dtr145r said:
i just got off the phone with sprint and they told me that samsung pushed an update on friday to fix a delay in receiving text messages which has borked the internal antenna. that would explain why i only started having problems yesterday.... sprint will give you a ticket number and they will fix your phone for free at a store.
call up and get it fixed.
its only going to get worse!
Click to expand...
Click to collapse
This is false. The issue has been going long since before Friday.
It will be fixed in the first update though.
... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/
Droga said:
... and here I was thinking about exchanging my 3D for a GS2... it seems the signal problems are widespread to all phones. :/
Click to expand...
Click to collapse
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement. It hasnt happened on mine at all. Also there is going to be a fix... So, with all of that said I cannot think of a single thing that should cause anyone to decide not to get this and choose another phone. Thx
DeeXii said:
Its not a showstopper and it doesnt happen on all devices. So if it happens when you get it use your 30 swap to get a new replacement.
Click to expand...
Click to collapse
It is a 14-day swap unless you bought your device pre-launch.
This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.
davedave1234 said:
This is a total show stopper, I have 2 of these and they both do it constantly. I cant even surf for more then 10 minutes without it happening to both units. I cant make calls, I cant receive calls, cant go online, cant use streaming music, cant use navigation. total waste at this point. I love the phone physically and its great when on WiFi but that's only 1/4 of the day. I am not taking a chance of getting stuck with a phone that I cant even make calls on. maybe I will try again once everything gets fixed but for now its not worth the trouble.
Click to expand...
Click to collapse
You have something seriously wrong with yours then. I've had mine since launch and it's done it twice. You should exchange yours.
I rooted my phone and got this for the first time the next day. Hasn't happened before that. Didn't even know what you guys were seeing until it happened. I just got a zero with a line across the middle of it in my top bar and my signal bar and data icon were gone.
Is that what people are getting also that have not rooted their phone? When I say not rooted, not the people who rooted then installed the stock kernal back on. People who never rooted in the first place. That is what I would like to know.
Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.
clamknuckle said:
Mine did it once before rooting, once after.
And yes, it happened just like you described. I thought rooting and flashing Zedo v3 fixed it, but it didn't.
Click to expand...
Click to collapse
Cool, I hope it is device problem and not just a rooting problem. This way we can get a fix for it from Samsung, hopefully.
I have it on good authority it will be fixed in the first software update from Sprint. No idea when that will be though. It's not a rooting problem.
So normally I run my phone on Wifi because it saves battery when i'm on my university campus all day. So last night I headed off campus and so I turned off WiFi, and it didn't want to connect to data. Just sat there (with full service) but no data connectivity. So I rebooted the phone. still no connection, turned on airplane mode and then back off, now it worked but only for about 3 minutes I had 4G with blue sync and everything, then it dropped off. I went out into a rural area and I kept having full signal but no 3G. So I thought it was the rom. I was running AOKP b25 (Team Kang) so I just updated to Milestone 4. Everything was going well in initial setup of the phone, I had 4G signal, then halfway through setup the 4G dropped off. So I turned on Wifi and got everything setup. Turned off Wifi and it hooked to 4G almost immediately. Then about 3 minutes later, it dropped again. So at this point i'm really hoping it's not my phone and it's Verizon. I've never had a single issue before (i've had the phone since December) with data not connecting like this. It just started last night, which made me think it was Verizon and maybe it had to do with the Solar Flares or something? Has anyone had a similar issue and have any idea of what I might try?
Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?
And if it helps, i'm located in Norman, OK
JGeZau said:
Hi
I was just about to post the same thing. I'm experiencing the same, Data and service keeps dropping, I just got the phone Wednesday and since then It's been doing it. It's very frustrating, and I'm also on Verizon.
Someone else experiencing the same? Could Verizon be the responsible here and not the phone?
Click to expand...
Click to collapse
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.
If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.
zacelliott said:
And if it helps, i'm located in Norman, OK
Click to expand...
Click to collapse
Hey, we are 4hr away from each other. I'm in Rogers AR
spencer88 said:
It's the phone, there's numerous threads about it (the Verizon version.) There's an expected software fix supposedly coming out this month sometime to fix it, that's all we know.
Click to expand...
Click to collapse
Thank you I'll start digging up in some other threads
zacelliott said:
If it's the phone and an update will fix it, then why is it still doing it with a custom ROM? Do the custom ROMs not have the fix in place? I was under the impression that most of the things Verizon releases OTA to fix issues dont' happen in custom ROMS.
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Click to collapse
Samsung is going to hopefully release a radio update that fixes it, which isn't found in custom rom's because it hasn't been released outside of samsung yet.
It's kinda weird though that this JUST happened last night suddenly, the signal has been flawless since I bought it so that's why I thought it was Verizon because I guess I figured if it was the phone it would have been doing it all along and not stop working all of a sudden.
It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.
this was verizon. it happened to me, went away by itself.
that being said, ive had the best handoffs using the 4.0.4 and 4.0.3 radios. try one of those, or a hybrid package.
I went to the Verizon store and they gave me a new SIM Card. Now it works!
willstilson said:
It's the phone and a software update won't fix it. I've tried every radio out there, none solved the issue. I got the phone swapped over a week ago, it is still stock, and the issue hasn't returned. Theres an ongoing thread over at rootz about this.
I can't post the link but it's there. many members are reporting that replacing the device solves the issue.
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Click to collapse
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.
SirVilhelm said:
First of all you don't know what you're talking about. It may be a hardware issue it may be a software issue. There is no way to tell at this point. You are trying leaked radios, good job that proves nothing. If Samsung is aware of the issue and working on a new radio you haven't tried it yet. Sit back and relax until the update comes out. Then we can go from there.
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Click to collapse
Wow dude, no need to get insulting. I was merely sharing my experience with a frustrated OP. If you want to blindly believe that there can't be anything wrong with certain devices, until the manufacturer comes out and says it, then more power to you. You are the consumer that ever manufacturer loves. Myself and many others over at Rootzwiki have found success by having our devices replaced. When I tell you that it is night and day difference, it is not a lie.
I agree with you about the leaked radios. If they don't work then it proves nothing. They are leaked and probably not finished. The reason I mentioned them in the first place is because many people tend to suggest trying them to solve signal issues. I was explaining that I have tried them and it did not work. What worked was swapping the defective phone.
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Click to expand...
Click to collapse
I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
Click to expand...
Click to collapse
I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Click to expand...
Click to collapse
The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
Click to expand...
Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
Click to expand...
Click to collapse
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
Click to expand...
Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
Click to expand...
Click to collapse
Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
Click to expand...
Click to collapse
Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.