Develop Bugs

[Q] purchasing the g2

lawl herp derp sprint has a nexus s im a big tool and devinxtreme is my mistress

Yeah I an thinking of jumping on the TMobile deal too. I am with Sprint on a Touch Pro2. Everything I have read ahs been very positive on the G2, except for th keypad hinge.

These newer t-mobile 4g phones are hit or miss, so think about it well before you buy.
I have a G2 in front of me right now. I'm shipping it back cause it has freaking dead pixels on the screen, the hinge is ridiculously loose and my battery won't last me 4 hours with little use. It literally looses 10% an hour on standby.
They are replacing it, but I had to go through arguments and an hour on the phone, and that's cause I'm their customer for 5 years, and the G2 was already a replacement for a Mytouch 4g which came with defecive radio.
I would love either phone if I could find a working one, with a decent battery life.
I ordered the replacement G2 friday, today they are giving it away for free. Nice, isn't it?
Unlimited everything will cost you about $100.
SO, if you're thinking about a Nexus S, wait for it to come out, than wait a little longer.

yea not interested in having unlimited everything on tmobile. according to sprint i used 1327 mintues from may 30th to october 30th.. so i imagine the 500 mins is just fine for me. as for battery issues that doesnt much matter to me either
is there an irc channel for the g2?

From what I can tell the cost for TMobile and Sprint is about the same. In fact, I noticed that TMo has a plan w/1500 anytime minutes + Unlim text + Unlim web for $79.99 ($59.99 + 30.00). Just about the same as Sprint's Everything Data Plan (69.99 + 10.00) for the EVO/EPIC, but this plan comes with 450 anytime minutes. The additional minutes on TMo make up for the unlimited any mobile, anytime on Sprint, IMHO. By the time you add tax and fees, you are looking at $90 - $95/ month. So the other poster was pretty close with $100/month for TMo.

ouch as the 69.99 a month plan with my discount i was paying 68 bucks a month after taxes and fees but that was before my epic

Well... I bit the bullet and ordered a G2 last nite. When I ordered it was on back order. Shipment is expeted in 3-5 business days. I didn't even consider any discounts with Sprint, just the advertised plans. I wonder if TMobile has discounts for the self employed:-?
I hope you got yours ordered, even if you have to return it within the first two weeks. This was a very good phone deal, I think.

I have had the g2 since day one, and I have not had any of the problems that most talk about. Maybe I'm just lucky, but the g2 is a great phone.

I've had the G2 for about a month now and I haven't experienced any of the aforementioned problems. A couple of times I've even held the phone by the top and shook it by it's slider hinge and it still opens and closes tighty (although holding it upside down does open the keyboard no matter what...but who does that?). No dead pixels. The battery life is just as bad as every other android device, no better no worse.
My tmobile service costs just under 100 bucks a month for unlimited everything, which is what it cost me over at sprint a long time ago...so price wise, eh, whatever.
If I had the option to do it all again I would. It's nice having a mostly pure google android experience and it's nice finally having a high end smartphone.
PS...I hate steve jobs.
Sent from my T-Mobile G2 using XDA App

gottago said:
Well... I bit the bullet and ordered a G2 last nite. When I ordered it was on back order. Shipment is expeted in 3-5 business days. I didn't even consider any discounts with Sprint, just the advertised plans. I wonder if TMobile has discounts for the self employed:-?
I hope you got yours ordered, even if you have to return it within the first two weeks. This was a very good phone deal, I think.
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I heard they have been back ordered on line for a while. Thats why I went to the store to get mines. I havent had any issues with mines so far. I was a Sprint customer before (2000) and I didnt like their customer service so I broke my contract and had different carriers. Then I found Tmobile and never had a problem with customer service and anytime I had a issue (before I got my loyalty plan) they were always giving me free minutes to use within a few months. So all in all Ive been a happy Tmobile customer for a little over 6 years. Will be 8 after my G2 contract is up.

I just got my replacement G2. No dead pixels. Much better keyboard, though hinge is looser than my first G2. Call volume is noticeably lower...but my battery life has been waaaay better.
I'm on my first charge, and the phone has been off charger for 14 hours and 36 minutes. it's at 68% now. Granted about 7-8 of those it was on standby, with sync, wireless location and wifi on. It lost 6% during the standby hours. As I stated before, my original G2 would loose 10% per hour on standby.
After the standby I did 55 minutes of phone calls. I also checked facebook, browsed the web, got my emails and played some emulators and heard mp3's for a total of 1 hour combined.
So, even though the hinge on this one sucks, I'm sure it would - battery wise - easily get me through a work day.
Reading all the different experiences from different users, I am amazed at how low HTC quality control has been on both the G2 and the MT4G.

cthulion said:
Reading all the different experiences from different users, I am amazed at how low HTC quality control has been on both the G2 and the MT4G.
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Well with all the phones they've been pumping out the last 6-8 months, everyone had to know a drop in quality had to happen eventually. No company can pump out that many new products without some of them getting under the radar. At least it isn't as bad as Motocliq was earlier this year. I went through 3 of those things before I finally bought a MyTouch Slide.

VZW out of Inc2's

Just a heads up, I tried to get my black Inc2 warrantied for a hardware issue, and they are out of them. VZW tried to replace it with a Moto X2, but I talked them into sending me a red Inc2 instead. I have to buy a red battery cover on my own.
Sent from my ReZound

Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.

I might be able to track down a few dinc2 in my area, if needed.

jakob95 said:
Hopefully I can switch this phone then for a better phone. I did that last time with my Incredible 1 and got this Incredible 2. Maybe they will switch it for an Incredible 4G once that comes out. They probably won't but maybe the rezound.
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If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.

I've actually have had to replace my inc2 twice recently, they still have them. I actually talked to one very cool tech and I told him about my issue and he tried very hard to send me an alternative 3g phone for free but I haven't replaced my inc2 enough to recieve a diff. phone but he told me they aren't offering them anymore but still have replacement phones. I actually just hot mine today, shipped on Tuesday. It was for extremely low data speeds I was recieving, around 50 kb/s, he did say on 3G were suppose to have an avg. Of 600 kB/s too...regardless I was told they have many. I wish they didn't though! I want to try a different phone...and i did have a choice as well, so right now I have a replacement BLACK Inc2...
Sent from my ADR6350 using XDA

This isn't really surprising given that the 4G LTE is right around the corner.

A62335 said:
If you're still with 1 year of your purchase date of your original Dinc then maybe, but I don't think your 1 year warranty starts over when you receive a replacement device.
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I think they do because I got another replacement Inc 2 about a month ago, because my last one had issues with the headphone jack. And the reason I want to get a new phone really badly is that I have an issue with this one were some parts of the screen don't work like I touch it but nothing happens, and only way to fix it is to lock the phone and unlock it back and then it magically works, but then it breaks again and it gets so annoying. Especially on the keyboard, and my old Inc 2 had the same issue as well.

I just got a replacement a few days ago because the usb port was messed up and i couldn't get it to charge

Statesboro, GA Walmart has a **** ton of vivows.. I saw a pallet worth the other day.
Sent from my Incredible 2 using Tapatalk 2

They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.

tincbtrar said:
They are not out of Inc2's I dont think...I got one a few weeks ago from CS as an exchange. We did run into the issue you speak of (only red and white available) but the CS representative told me I could buy a red Dinc 2 cover from HTC and he would reimburse me or I could wait a couple of days and call him back. Needless to say I waited the couple of days and they got them in.
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I was told I needed to buy one, which I did that night. But, my replacement showed up with a back on it, so now I've got an extra.

Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out

NickAVV said:
Now the the Incredible 4G LTE has been announced I'm sure that they're going to start phasing our phone out
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Pretty sure it has already been phased out. Its no longer available on line, and I didn't see it anywhere in the VZW store last time I was in there. 3rd party retailers like Best Buy still have it if I recall correctly.

I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA

reaper540 said:
I advise staying away from best buy. That's where I got mine at. Biggest pain in the butt ever
Sent from my Incredible 2 using XDA
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I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01

A62335 said:
I'm on the complete opposite end of that spectrum. Bought my original Inc from them almost two years ago, with the black tie protection plan. Best Buy has been nothing but great for me. I've probably gone through 6 phones that would not have been covered under the standard warranty, and they replace them every time, no questions asked. Only bought my last on-contract phone from Amazon because it was $.01
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Yeh I just had issues and a little misunderstanding about the price of new vs. upgrade. Part of that was due to the incompetence of the sales rep. But I agree that the warranty is better than anywhere else. Thank god I've never had to use it
Sent from my Incredible 2 using XDA

i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.

tspderek said:
i went through enough inc2's that i got an early upgrade. picked up a rezound for $50, sold the inc2 for 140.
if anyone has the option of moving to the rezound, do so. it's a brilliant phone. even does phone + data using only the 3g radio, if you'll believe that. thunderbolt does that too, i guess. a point of warning, though - lte phones that aren't made by google don't have aosp roms. the goddamn radio interface layer is closed and made for sense roms, so until we get a translation layer, it's all sense variants. still some damned good ICS roms, some of them with sense 4.
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Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA

reaper540 said:
Yea I wish I would have waited to upgrade but I needed a phone. So I had to take my moms upgrade. Now that my lines upgrade is coming up I want to go with either the rezound or the new inc 4g when it comes. But my mom is hell bent on using the upgrade for herself on the razr.
Sent from my Incredible 2 using XDA
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Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.

A62335 said:
Buy a RAZR outright. Keep the upgrade yourself. The Inc4G is going to be a hell of a phone I think.
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Can't afford to buy it out right. If I could I would. It'd be a nice mother's day present
Sent from my Incredible 2 using XDA

Sprint Customer Service...

Well, I got my Galaxy Nexus on the 21st, was very excited to get it, but I ended up returning it yesterday because I didn't like it very much compared to my Epic Touch. I had used my brother's upgrade (he doesn't care much about phones.) so I could get the early upgrade pushed to my account (~$45 charge). Anyways, when I was returning it, my main reason for returning was battery with screen time was terrible! (2 hours maximum for me, even on lowest brightness) and speakers weren't loud at all. Otherwise, it was a really good phone.
Anyways, when I went in, I told him I wanted to exchange the phone. He continued to tell me that having two web browsers (stock and ICS+) was draining the battery, my 1 minute screen idle screen off time was too high and that I had NFC checked, which was draining battery the entire time...(even though my complaint was screen on, not standby). After making me feel like an idiot, he told me I should just put the phone on Craigslist to trade it out for the Epic Touch (lol?). After I confirmed I wanted an exchange, he told me I'll have to put the phone back on the upgraded line myself, so he sent me over to their phone with no number to call (had to look it up on the device I was returning. lol!) I asked if they could do it for me and said only customer service can do it for me...kind of seems strange a SPRINT store couldn't do it for me. So I took about 15 minutes getting on the phone with someone, an additional 15 minutes getting the phones swapped back, then finally I had someone helping me with the exchange. Sprint said my upgrade fee is irreversible, that it changed my contract and that I could only use it at Sprint to upgrade my device. They also said my restocking fee and activation fee wouldn't be waived. While they were processing the Galaxy Nexus return, I called BestBuy, told them of my situation and they told me to return the phone and come in (the Epic Touch is $149.99 at BB anyways), so I went back into the store and just told them to return the phone and I'll be on my way. Well, they took about an hour processing my return AFTER I came back in and once again they said I can only use my early upgrade at a Sprint store. After I left activating my old Epic (SPH-D700), I went straight to BestBuy, used my early upgrade there, and got out in 30 minutes. I'm just surprised with how badly Sprint treated their customers.
Anyone else get terrible experience like this at Sprint? My total visit was from 10:40 to 1:00 PM!
Just saying now...AVOID THIS STORE!
9810 Baymeadows Rd # 1 Jacksonville, FL 32256
(904) 565-4400
P.S. I gave a family member my old Epic Touch, which is why I couldn't just simply go back to it.
P.S.S. I am glad to be back!
EDIT: They waived my restocking fee, but activation fee still there. lol

I'm glad it work out and your back
So I guess we'll be seeing you in the SGIII forums when it drops seeing how the GNex didn't excite you all that much
Sent from my SPH-D710 using xda premium

ilostmypistons said:
I'm glad it work out and your back
So I guess we'll be seeing you in the SGIII forums when it drops seeing how the GNex didn't excite you all that much
Sent from my SPH-D710 using xda premium
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Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.

I must say that I had a similar problem when I returned in my Photon (within my 30 days) for the Epic Touch on launch day. I had already called cs beforehand to make sure that I wouldn't have any problems. The manager at the local store was a real ***** and insisted that I be charged a $30 restocking fee. She even made a second invoice for the return. I called cs back and they refunded $15 as they couldn't find the invoice in their system. How convenient. Needless to say, I will do my phone purchases at Best Buy from now on, as they never give me any hassles. The Sprint GS3 will be an S4 as the Verizon leaked one will...so Evo S4 vs GS3 S4. Or maybe the Note successor? I'm gonna pass on the new Photon...
Sent from my GT-P7510 using xda premium

Overstew said:
Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.
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Why didn't you cm9 an use franco kernal I'm almost at the same battery life I had on my sgs2
Sent from my Galaxy Nexus using Tapatalk 2

Returning the phones is always a PITA.

Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
Overstew said:
Haha, I'm probably going to hold out for the SGSIII. This phone was definitely faster, too. Nothing but Exynos for me.
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Click to collapse
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.

I hate how sales reps always seem to take returns personally, especially when you didn't buy the phone from them in the first place so you aren't taking commission out of their pocket.
I always purchase my phones through Sprint's website unless someone local is offering a deal that can't be beat and if I need to return that phone I take it into the local corporate store as is allowed.

SouthPhilly said:
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
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Epic bonerkill.

Thats why i buy from Sam's Club. they give you 30 day exchanges too even though sprint changed their policy, usually have the phone on release day with no lines, lower price (and save money on taxes too in CA bc how they ring it up), and while ur waiting on activation u head on down to the food section and grab urself a polish dog!

coldblooded79 said:
I must say that I had a similar problem when I returned in my Photon (within my 30 days) for the Epic Touch on launch day. I had already called cs beforehand to make sure that I wouldn't have any problems. The manager at the local store was a real ***** and insisted that I be charged a $30 restocking fee. She even made a second invoice for the return. I called cs back and they refunded $15 as they couldn't find the invoice in their system. How convenient. Needless to say, I will do my phone purchases at Best Buy from now on, as they never give me any hassles. The Sprint GS3 will be an S4 as the Verizon leaked one will...so Evo S4 vs GS3 S4. Or maybe the Note successor? I'm gonna pass on the new Photon...
Sent from my GT-P7510 using xda premium
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Looks like I'll have to call Sprint again to get some fees waived. No reason to even give me any aside from the one from bestbuy.
gr33nd3vil said:
Why didn't you cm9 an use franco kernal I'm almost at the same battery life I had on my sgs2
Sent from my Galaxy Nexus using Tapatalk 2
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Trust me, I tried every kernel available. The standby time was phenomenal, just the screen time was bad.
SouthPhilly said:
Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.
Click to expand...
Click to collapse
They seemed a lot more helpful when I went in to buy the phone (they even sold me it a day early). Sucks to see how much they change when you want to return something.
As for the s4, I am not going to believe it until Samsung announces it. This exact thing happened last year with this phone. Remember when everyone stated this phone was going to get the Tegra 2?

Esoteric68 said:
I hate how sales reps always seem to take returns personally, especially when you didn't buy the phone from them in the first place so you aren't taking commission out of their pocket.
I always purchase my phones through Sprint's website unless someone local is offering a deal that can't be beat and if I need to return that phone I take it into the local corporate store as is allowed.
Click to expand...
Click to collapse
Trust me, I tried. Eve over the phone and in chat, they stated I could only get the early upgrade pushed at a retail store. I didn't want to go in in the first place. Lol

Overstew - I just sent you a PM
Sent from my SPH-D710 using XDA

SouthPhilly said:
Sorry to hear about your crappie experience at your Sprint store... I picked up a Galaxy Nexus a few days ago (5) at my local Sprint store and was not impressed with it at all. Battery life was horrible stock and not much better rooted and romed. Took it back this morning and didn't have one issue returning it. No restock fee or having to call anyone to do it. Just unrooted and reset it, put it back in its box and told the CS rep I didn't like it. They reactivated my EVO and made sure that my upgrade was still good.
The US version of the S3 isn't getting the Quadcore Samsung Exynos chip, it's not compatible with US LTE/4G. The US version is going to get the Dualcore Qualcom S4 chip.
Sent From My ICS Galaxy10.1 Class Starship.
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Couldn't Samsung have made their exynos compatible with lte by now?
Just commenting for the sake of it we'll all see tomorrow

ludrose said:
Couldn't Samsung have made their exynos compatible with lte by now?
Just commenting for the sake of it we'll all see tomorrow
Click to expand...
Click to collapse
They do have the Exynos compatible with LTE, but only for the Korean market as of now, as their LTE network is different from the US/Canada.
Tomorrow at 2pm EST is not that far away, so we'll see.

I have never been to a sprint store for a phone I refuse to, always best buy. Shorter time, better price, customer service most of the sprint stores you have to get a number and wait...
Sent from my SPH-D710 using XDA

I got my Epics from letstalk.com, spoke to no one and did it all on line, phones for 99.00 each, no activation fees, overnight shipping and no tax. This was back in October, 6 months and no problems or regrets. One phone is stone stock and other rooted.
Pp.
PS. Still waiting for some ics goodness.
Sent from my tofu plasma converter.

Absolutely the worst customer service of any provider out there. They don't give 2 ****s about their customers and that is very clear. Not only do they offer extremely poor customer service, but their rude on top of it. T-Mobile has excellent CS in comparison hands down...(and yes, once my contract expires I will never go back to sprint, I made a mistake and now I'm stuck in this pool of ****).
If you think their stores are bad, try calling them on the phone, there they REALLY don't give a ****....on the line with some fat ghetto chick that's filling her nails and can't speak proper Inglish, now that's a treat for ya! I recently had a 2 hour argument with them about no service at my house and at work (you know, the usual no text coming through at times, calls that never come through, and lets no speak about their 3g speeds...) . Nothing was done to help me, I even explained that I have a 3 year old at home with the wife and that it's vital that I don't miss calls in case of an emergency etc...but apparently my word doesn't jack since it shows that my area has coverage on their system. Their final response was: "Sir, that's what our 14 day return policy is for!" Bout lost it as you can imagine...!:banghead:
Sorry for the novel, saw the title and couldn't help it, but since that experience I have developed a deep hatred for sprint and their horrible CS. I ****ing hate them, but I'm stuck ATM...(and no I'm not spending 700$ to get out of it..).
Sent from my SPH-D710 using Tapatalk 2

I feel your pain Overstew. You should go to the sprint store in orange park. They have a great staff. Really helpful too.
Sent from my SPH-D710 using xda premium

Good to have you back. Just a thought for the future, check out Amazonwireless next time. Got my E4GT for $100 less than Sprint (or Corp Sprint store) - $99.00 U.S. AND got it in just two days; ordered on monday around noon had it in my hand by wednesday afternoon! Let it charge for a little while called CS from my old phone and let them know I was wanted to activate my new phone, and in less than 5 minutes I was up and running. I've sent other to Amazonwireless and none have been dissapointed. A co-worker save $100 on the lates Droid4 too.

Getting my THIRD sprint Galaxy nexus on wednesday...

Hey guys... I got my first sprint galaxy nexus a week ago and it started giving me problems with the settings app force closing no matter what I did.
Got my second galaxy nexus last Wednesday to replace that one. After sprint activated and I left the store, it started giving me serious reception problems since text messages would come in late (3hour delay) and couldn't make calls from places where I have a good signal and my other sprint phones work just fine.
Went to the store on Thursday and the tech said my PRL was outdated and that it was a network issue on their part. Bull****, my Epic 4g touch and Evo 4g had zero problems.
I left hoping what they said was true and went home. the issues started again, my sister had left her keys and needed me to open the door for her at 1am after a party while I was sleeping. My phone didn't ring at all so she had to go to her friends house to spent the night. Her text messages from 1am that night came in at 9 am. I was extremely pissed and went to the store again on Friday. The tech said that my phone was fine and was receiving test messages he sent from his personal iphone 4s.
I called the manager today and he was sorry, to make things better he offered me a different phone.... a LG VIPER.
I asked if he was joking, he said no. I told him only a fool would take that offer and demanded something WORTH my $11 monthly insurance.
He said the LG viper 4g lte is the compareable model to my phone. I said sure, a crappy LCD, less storage, android 2.3 and $399 MSRP compared to the nexu's $549.99 MSRP.
After arguing he finally agreed to get me another refurbished nexus...
We'll see how it goes now

sorry to hear of your troubles.
i gotta laugh at the lg viper as the equiv tho haha. did you call him a noob and to learn his phones so customers dont walk in with more knowledge than the sales reps?

I raged at him for it and explained the differences step by step... I can't believe he's actually a manager -,-

at least he didnt say "youre holding it wrong" >.<

Yup. Its amazing to see how companies hire people to sell their product without any knowledge. Wednesday can't come fast enough.
On the plus side, Juice Defender ultimate has kept my battery charged from 6am to 10pm Despite all the issues I've had, I'm loving my Galaxy Nexus. Sprint... not so much.

Go to year 9080 and get a Falaxy Gexus

Sorry to hear about your problems with your Galaxy Nexus. That's why people need to stop buying into contracts and go prepaid.
Sent from my Galaxy Nexus using xda app-developers app

I have had my Verizon galaxy nexus from day one launch. Starting to see lots of reception problems on a trip from San Diego to San Francisco in the car. My state of the art 4G lte phone is getting its ass handed to it by a 3g droid x2 that my wife is rocking. Maybe its the phone maybe its the service but I have came to the conclusion that all these phone company are racking in the cash while we customers suffer what happened to the days when products were pulled off the shelf when they were bad getting a refurbished phone is outrageous after paying almost 400 dollars for a phone on contract we all need to return our phones and cancelled our contracts and just get prepaid until these people start running there companies right
Sent from my Galaxy Nexus using Tapatalk 2

Just lost my E4GT, need help with TEP.

Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?

JSarella said:
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
Click to expand...
Click to collapse
It'll be a Epic touch 4G most likely.. but who knows.. I've heard some people recently say that they wanted to force an htc evo design on them.. do the claim online and it should tell you as you do the process.

That's what happened to me today.. They tried to fool me into believing the HTC Evo was a comparable phone to the Galaxy S2.. When I wouldn't budge they tried to get me to upgrade to the S3 by paying $260+ to buy out my contract and upgrade by signing another two year contract.. I'm pissed off.. I mean why do I pay insurance for?
Sent from another Galaxy

Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
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I made a claim on mine the other day and they sent me an Evo 3D which wasnt bad but I just came from the 4G and wanted soemthing different so I complained a bit and they are now sending me a E4GT but I have to wait 5 days

My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!

garwynn said:
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
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so you think i won't be able to get another Epic Touch?

JSarella said:
so you think i won't be able to get another Epic Touch?
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If you raise enough of a stink, probably... but I'd say they're trying to run that stock out before the holidays. (More S3s, more $$$)

My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.

jimmywisdom said:
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
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New or refurb?

Just call and talk to them.
Be persistent but don't try demanding anything from them or you will end up in a 10 call 20 person runaround.
Know your facts and f they try to offer you an inferior device call them out.
Remember... you will catch more bees with honey than vinegar.
Good Luck!

brooksyx said:
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
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It kinda is but if a month in your phone gets destroyed its totally worth it. No ones getting a Galaxy SIII straight out for 150 bucks etc. I lost my last phone the month after I took insurance off it. Bought another on ebay for like 30 bucks until my contract was up (not a smart phone).
The real idea long term when there are little to no replacements available is you have A phone that in general runs most of the software you had before. But yeah its often idiotic the choice they give you and it takes some doing to get a comparable phone. Your alternative choice is buying a phone for 100 bucks of Ebay that is nowhere near what you had, or just going without a phone altogether.
When insurance was introduced most phones didn't even do what these phones did there was less to lose, maybe your phone couldn't run this jar or that jar that was about it. Its a little more problematic now.

sigh, these guys suck.
I've tried talking to them, all they give me is the option to get a Nexus S 4G, the phone from which I paid 200 bucks to upgrade from. The E4GT is backordered, and they said a minimum of 7 days till they have a possibility of it being back in stock.
I don't understand how they can screw a customer who's had TEP for ages like this.
I'm going to give Executive Support a call, let's see what they can do.

They tried to pull that crap with me when I TEP'd my phone due to a faulty screen. They sent me an EVO 4G and said that it was the most comparable phone they had in stock. I told them I wasn't going to take a phone that was 2 years old when mine had just came out. They said it was all they could do and that they would be sending out the replacement phone within 24 hours.
A couple of days later I got my replacement phone, sure enough, it was an EVO 4G. I shipped it back, and here I sit with my faulty E4GT.
TL;DR TEP is garbage and you might as well outright buy your phones.

email Dan Hesse's office and file a complaint.

jefbal99 said:
email Dan Hesse's office and file a complaint.
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I don't have that email lol, i'll pm you for future reference.
But after two weeks of this, I finally got a E4GT, but the replacement they sent sucks, the GPS doesn't work at all, and the screen is really dim, they said they're sending me another replacement, but lets see how long this one takes.
At least I can make an receive calls for now/get my email lol. I'm canceling TEP after this, it's not worth the amount of money that I'm paying.

Tep cs is so easy to bs.. Im extremely anal about my phone if i get one mark on my phone i call them give them a reason bs excuse, i also master reset my phone to make sure they seen ive tryed that to "fix" my phone.... Lol... Ive learned what and what not to say to them... Once you figure them out its easy.. Same with otter box... I get a new case like every 2 months lol
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