Error 1706 - Desire HD Q&A, Help & Troubleshooting

Hi,
Each time i connect my HTC Desire HD to the pc, i select option to sync. I would get a display screen where user input device name. just as quickly it appears, it disappears and it would shut down indicating encounter problem. however, the icon inside quick launch bar shows that device is still connected. Right click on the icon and select option to sync now proves futile. no response.
I am trying to uninstall/modify my HTC Sync 3.0. Somewhere in the process, i get prompt to locate the HTC Syn.msi installation package. Cant seem to find it on the drive by using windows xp search feature.
Tried google and the solutions provided such as installing C++ library did not help either.
OS version - windows xp sp3
android version - 2.3.3
HTC sense version - 2.1
software number - 2.37.707.3
kernel version - 2.6.35.10-****
build number - 2.37.707.3 ****
Please advise. Very Much Appreciated

Related

[WM 6.5 v16] ROM Update Question(s)

All,
I'm upgrading what I believe to be a pre-release verizon Vogue. When I boot the device a series of numbers pop up
M 03
B 01
P ACAAAAM-4070
R 1.60.30
D 1.15
When I hold the power+camera+reset, I get the following at the top:
VOGU100
SPL-0.36.0000
CPLD-3
Can anyone tell me what these mean, and if that confirms the device is already unlocked? These same numbers showed up when i unlocked a phone years ago (the last time I tried to do this).
Now, when I run RUU (MFG 2.31 unlocker), I the 'verifying information' part does not seem to be gathering much info. The Image Version has NOTHING listed (see screenshot). If I try to begin the update, it shows the update version as 'Unlocker 2.31' (see screenshot).
Is this expected?
When I start the update process, it kicks off and suddenly errors with a "ERROR [262]: UPDATE ERROR" Message reads: "The ROM Update Utility has encountered communications errors during the update process." Screenshot provided of the Vista mobility center.
Update: I've also experienced an application failure "Windows Mobile-2003-based device connectivity has stopped working" in Vista. See latest attachment.
Any insight would be greatly appreciated.
-zarfu
Update: MicroSD card was in the phone at the time
Update2: Added Vista application failure screenshot
Update3: I should also disclose, i'm running Windows Vista SP1 64-bit
zarfu said:
All,
I'm upgrading what I believe to be a pre-release verizon Vogue. When I boot the device a series of numbers pop up
M 03
B 01
P ACAAAAM-4070
R 1.60.30
D 1.15
When I hold the power+camera+reset, I get the following at the top:
VOGU100
SPL-0.36.0000
CPLD-3
Can anyone tell me what these mean, and if that confirms the device is already unlocked? These same numbers showed up when i unlocked a phone years ago (the last time I tried to do this).
Now, when I run RUU (MFG 2.31 unlocker), I the 'verifying information' part does not seem to be gathering much info. The Image Version has NOTHING listed (see screenshot). If I try to begin the update, it shows the update version as 'Unlocker 2.31' (see screenshot).
Is this expected?
When I start the update process, it kicks off and suddenly errors with a "ERROR [262]: UPDATE ERROR" Message reads: "The ROM Update Utility has encountered communications errors during the update process." Screenshot provided of the Vista mobility center.
Update: I've also experienced an application failure "Windows Mobile-2003-based device connectivity has stopped working" in Vista. See latest attachment.
Any insight would be greatly appreciated.
-zarfu
Update: MicroSD card was in the phone at the time
Update2: Added Vista application failure screenshot
Update3: I should also disclose, i'm running Windows Vista SP1 64-bit
Click to expand...
Click to collapse
OK
1.make sure the Phone is connected through Activesync
2.it is supposed to show unlocker_2.3.1 when trying to update YOU MUST UPDATE IN ORDER TO PUT CUSTOM ROM AND CAREFULLY DO WHAT THE COMPUTER TELLS YOU
Thanks - can you clarify 'make sure the phone is connected through activesync'
Vista SP1 has the Mobile Device Center which manages the connection. That connection is failing due to the application failure I sent in the udpated thread. it may be easier for me to walk through the steps and you identify any changes that are necessary:
1. Boot the phone, establishing and verifying the connect between the phone and Mobile Device Center
2. Unplug USB cable
3. Power+Camera+Reset to Rainbow/'Serial'
4. Plug USB cable in
(At this point, Mobile Device Manager does not show a connection of course, but the device is recognized through in device manager as 'microsoft usb sync')
5. Run RUU (2.31 unlocker)
---> At the point where RUU says 'verifying information', the Microsoft crash agent kicks in with the failure shown in Capture4.jpg
The docs and readme's do not have troubleshooting steps for this fault.
Again, any help would be greatly appreciated.
-zarfu
Update: I have tried all these sets on a Vista 32-bit home edition laptop, and the same failures occur. This biggest missing piece I see is the references to 'ActiveSync.' There is no build of ActiveSync for Vista or beyond - that product was sunset for Mobile Device Center i suspect. As anyone successful run this on Vista and beyond, or do i need to roll-back to XP to use ActiveSync?
Not sure if you have tried this or not as it's unclear in your first post, have tried simply establishing a connection and running the unlocker skipping going into bootloader entirely? it should automatically put you into bootloader if my memory serves me.
Worked. Thank you!
3.9 ROM is up and running. What's with the crappy old digital keyboard. I thought Microsoft had changed the keyboard to be finger friendly...
zarfu said:
Worked. Thank you!
3.9 ROM is up and running. What's with the crappy old digital keyboard. I thought Microsoft had changed the keyboard to be finger friendly...
Click to expand...
Click to collapse
Great stuff!! What's the 3.9 ROM?, thought you were installing NFSFAN's rom as you said 6.5 v16.
Yes, ignore that comment. I was trying out two different builds, and confused the two. Thanks again for the help.

HTC sync won't run

Started a new thread rather than reactivate an old one (sorry if this is poor behaviour)
The new version of HTC sync (...33) appears to install fine on my PC (WinXP SP3) but will not run. I get a message that the application launcher is not properly configured.
I have followed ALL the instructions regarding uninstalling old versions, turning off firewall and AV protection etc to no avail. Now getting the same message if I try to reinstall the old version - which previously worked fine.
HTC support were no help whatsoever so a further appeal to the generous folk on this forum for help?
PLEASE don't tell me to uninstall and reinstall or turn off my firewall and AV or go back to the old version - see above - but any other suggestions gratefully received!
Similiar Issue with HTC Sync 2.0.33
I experience a similar issue today.
I create an new appointment on the Desire with the "Calendar" set to "My Calendar", connect with PC, it sync fine but the newly created appointment does not show up in Outlook.
So I delete the appointment in Desire and recreate the same appointment with "Calendar" set to "PC Sync". HTC Sync did not pick up the change automatically, try "Sync now" and it gives error saying cannot sync.
Discount the USB cable and try again, still say it cannot sync.
Power cycle the Desire and connect to PC again, HTC Sync takes a minute or so and report "Unable to find HTC Sync on the PC"
Suspect some bug in the HTC Sync software.
Any comments/ suggestion?
Rather a different problem I think
Any solution?
I have the same problem with HTC Sync application. I uninstalled it several times and tried different versions but still not working.
It actually was working without any problem, but after changing my desire Z ROM to a new one, the problem started on my PC !!!
Even before connecting my phone to the PC, the HTC Sync application cannot start. It flashes an error message very fast that I cannot read what it says and there's no log file to check this error offline.
Can someone help please?
Same problem here
Hi,
i tried to install several versions; but on win7 64 with no luck. Latest version 3.05551, still the same. Flashes some message, so quick that is impossible make screen, and is gone.
Still the same and it desnt matter if im logged as admin or common user...
BUT - when i try start synchronization from trayicon with phone connected - it appeares that sync is working; but nothing is set to tynchronize.
Now i got idea. Ill try make video of that flashing message with phone, mayby we find some clue...

HTC Sync "unable to load configuration"

Sorry to be asking this if it's already been asked before, didn't find the question here.
Installed the 2.0.35 version of the HTC Sync application on my WinXP SP3 machine. Whenever I plug in my Evo I get the prompt to select what type of connection:
--IF I choose mount as external drive, I get the SD card showing up on my PC
--IF I choose Sync, the Evo churns and then says "Next Steps" with a huge explanation that frankly was a waste of everyone's time and the simple, "You're hosed, we have no clue why you're connecting" would have been more helpful
--IF I try to run HTC Sync from my desktop, I get a message "Unable to load configuration"
I have no clue what is going on but it's very strange.
Any and all help would be most appreciated.
Same HTC Sync problem 0 Unable to Load Configuration at startup
I have the same problem.
Once logged in to Windows Vista Ultimate 64 the HTC Sync application loads but only results in a pop-up windows prompt displaying no text, only an OK button.
I have tried the software stored on the memory stick of the new handset as well as from the HTC site (latest version after uninstalling the old version).
I desperately need help with this problem, anyone?

TouchExperience WPDM public release

Schaps has released the private beta TouchExperience and Windows Phone Device Manager....Maybe other developers can work with this program and make things happen even more than what we already have to work with.
Download
http://forum.touchxperience.com/viewtopic.php?f=30&t=783
Windows Phone Device Manager features:
Applications management: view, install/uninstall homebrew applications
File management: explore device, exchange files with your phone
Files & folders synchronization
Integration with Windows explorer
Send to Windows Phone (to send files, apps, ringtones, web links in one click)
Device backup (if MS allow it)
Device information
Add and manage custom ringtones
Send SMS, E-mail, notes directly from PC (without needing cloud services)
Shared clipboard with PC and phone
Programming sends notifications to phone
Initiate connection from PC or phone
Wireless connection support
Auto pairing (no need to enter PC or phone IP address)
Requirements:
Registred/unlocked Windows Phone 7 device
Windows Vista or Windows 7 32/64-bit
Windows Phone Developer Tools
.NET Framework 4.0
Julien Schapman's Apps for Windows Phone 7
TouchXplorer
Advanced Configuration Tool
Quick Settings
Registry Editor
Xbox Live Gamer Profile
You can initiate connection from both PC and device (tap PC Synchronization in TouchXperience to etablish connection from device). You can connect via USB or Wi-Fi, but the first time you have to connect via USB so WP Device Manager can deploy TouchXperience and your device can get your PC IP address.
In the current version you can't manually set the PC or phone IP address to connect, or change default ports.
Make sure port 8007 is not blocked by firewall on PC and port 8107 is reachable on device.
When WP Device Manager initiate a connection, if it can't connect to the phone, in case you are connected via USB it will launch TouchXperience, in other cases it will send a push notification to your phone asking you to manually launch TouchXperience
Some tasks requires that your phone screen is unlocked
It is not necessary to have Zune runing in order to use WP Device Manager.
If you have connection problems, try the following may help: unplug/replug your phone, close or start Zune, restart WP Device Manager, make sure your device is detected by Zune.
In order to use WP Device Manager from Windows Device Stage, you must have Windows 7 and driver signature verification disabled, unfortunately this is because Windows 7 recognize only digitally signed drivers.
Here is a registry fix for ppl having connection problems:
This thing doesn't work on all WP7 devices and is a pure HTC only app for the most part (good editable part)..On my DVP, the moment i connect the device, it crashes.
Neverthless, the developer has to get credit for the work he has done and support him.
Not sure what errors you may be getting when it crashes? It currently supports the following devices:
HTC HD7, HTC 7 Mozart, HTC 7 Trophy, HTC 7 Surround, HTC 7 Pro, HTC Arrive, HTC HD2, Samsung Focus, Samsung Omnia 7, Dell Venue Pro, LG Optimus 7, LG E900, LG C900.
I had connection problems when he first released to beta testers but that was at first...but all was worked out in the 2nd version..
lucasryan said:
Not sure what errors you may be getting when it crashes? It currently supports the following devices:
HTC HD7, HTC 7 Mozart, HTC 7 Trophy, HTC 7 Surround, HTC 7 Pro, HTC Arrive, HTC HD2, Samsung Focus, Samsung Omnia 7, Dell Venue Pro, LG Optimus 7, LG E900, LG C900.
I had connection problems when he first released to beta testers but that was at first...but all was worked out in the 2nd version..
Click to expand...
Click to collapse
wow, nice. works here on LG Quantum (C900). thanks for the post.
edit: Capture only works within TouchExperience, not when I go out of it to the phone's native menu. in fact, it disconnects the phone when I do that (by design?).
when i install it says i need version 1.3.2 to connect. then one to download is 1.3.0
derausgewanderte said:
wow, nice. works here on LG Quantum (C900). thanks for the post.
Click to expand...
Click to collapse
my LG Quantum C900 has some messages that come up like:
unable to launch TouchXperience
and when i launch it manualy i get:
TouchXperience version 1.2.3.0 or later is required
tried all the restart/reset stuff, nothing is working. did you have to do anything with yours?
edit: Capture only works within TouchExperience, not when I go out of it to the phone's native menu. in fact, it disconnects the phone when I do that (by design?).[/QUOTE]
Go into settings and enable multitasking, then you should be able to capture
gregrey said:
when i install it says i need version 1.3.2 to connect. then one to download is 1.3.0
Click to expand...
Click to collapse
If you are not able to connect or if some features are not properly working, go to Settings in WP Device Manager, click Restore default settings and restart your PC...Also try delete touchexperience from phone then reconnect to pc and let it download and install it again to device to try get error about 1.3.2 as the current version is 1.3.0 for public release and beta testers is 1.3.2 i do believe ...sometimes it trys to look for updates and gives error, but all should be fine within the program after that error.
lucasryan said:
Go into settings and enable multitasking, then you should be able to capture
Click to expand...
Click to collapse
that is not available, attached is what I have under settings.
derausgewanderte said:
that is not available, attached is what I have under settings.
Click to expand...
Click to collapse
It's not there, go to the main menu (the one with PC Connection, Airplane mode, etc) tap the menu title and a menu will appear, tap settings and enable multitasking from inside there.
notebookgrail said:
On my DVP, the moment i connect the device, it crashes..
Click to expand...
Click to collapse
I was having this same problem and here is a great tip that might save some of you headaches.
1: If you are on windows x64 go grab a program called EasyBCD Install it and in the advance settings go to advanced and tick the box that says "Allow installation of unsigned drivers in x64"
2: Remember to install the windows phone developer tools if you haven't already.
3: Turn Zune on before loading the program and Run The Device Manager as Administrator.
Program does not crash and works great with my HTC
bubbl3 said:
It's not there, go to the main menu (the one with PC Connection, Airplane mode, etc) tap the menu title and a menu will appear, tap settings and enable multitasking from inside there.
Click to expand...
Click to collapse
ah, talk to a beginner. thanks for this. wasn't obvious to me to tap that (although I am used to on my Zune ).
It must have taken the phone a while to adopt the settings. After a minute or so it was working. Thanks again!
how is the multitasking support? Does it work pretty well?
Nice ale broken -
Hi all,
I have a problem with the Samsung Omnia 7th
Repeatedly that you want me to version 1.3.2.0. File Explorer does not work, I do not load or information about the device tested on multiple devices ...
I hope to fix it
Also not able to launch TouchXperience, nor connect to my Quantum, even after a restart.
Works perfect on my E900
Wowwww...nice ... ihave to try it
Wonderfull
malovani said:
Hi all,
I have a problem with the Samsung Omnia 7th
Repeatedly that you want me to version 1.3.2.0. File Explorer does not work, I do not load or information about the device tested on multiple devices ...
I hope to fix it
Click to expand...
Click to collapse
same here on hd7
malovani said:
Hi all,
I have a problem with the Samsung Omnia 7th
Repeatedly that you want me to version 1.3.2.0. File Explorer does not work, I do not load or information about the device tested on multiple devices ...
I hope to fix it
Click to expand...
Click to collapse
Make sure port 8007 is not blocked by firewall on PC and port 8107 is reachable on device.
When WP Device Manager initiate a connection and can't connect to the phone, in case you are connected via USB it will launch TouchXperience, in other cases it will send a push notification to your phone asking you to manually launch TouchXperience
Some tasks requires your phone screen to be unlocked
It is not necessary to have Zune runing in order to use WP Device Manager.
If you are not able to connect or if some features are not properly working, go to Settings in WP Device Manager, click Restore default settings and eventually restart your PC.
If you get a message "TouchXperience version 1.2.3.0 or later is required" it means Device Manager is not able to communicate with TouchXperience, to solve the problem, go to Settings in WP Device Manager, click Restore default settings and restart your PC.

Sync-Manager problem while reinstalling

Dear friends,
long time ago you were so kind to help me with my HTC HD2.
Now I have a problem with my HTC One X on my WinXP-Computer.
After buying, I've downloaded the Sync-Manager and installed it.
That time it worked perfect.
After noticing this program just works with USB-connection, I installed "MyPhoneExplorer" for sync my Smartphone with Wifi and deinstalled the Sync-Manager.
Now I lost the Drives what appears in the Windoes-Explorer to transfer Data from and to my One X.
Each time I connect my One X, a error appears "USB-Decive is not recogniced"
So I tried to reinstall the Sync-Manager in V 2.0.41.0_htc.
Before starting the install-process, I deactivated my antivir-program.
While running the Setup in some DOS-Boxes appeared in fast order while perform to install the drivers, as the Sync-Manager-Setup title says.
The last of the DOS-boxes says "Path not found" before closing itself.
Unfortunately my One X wont accepted, if I connect this device with USB after installing process was finished and shows the error "USB-Device is not recogniced".
The Device-Manager says "unknown device" in the section "USB-Controllers".
If I open the settings of the unknown device (what just appears, if my One X is connected), it says driver from Microsoft in V 5.1.2600.0 from 07/01/2001 are installed for this device with the devicecode "USB\VID_0000&PID_000\5&C0AA250&0&4"
If I press "update" - "not jet" - "Install from list" - and choose the folder "C:\Programs\HTC\HTC-Drivers\XP_x86" the system says "no drivers found" - the named devicecode is not existing in the Inf-Filed in this folders (the listes devices starts with "USB\VID_0BB4...").
Then I tried to:
deinstalling the Sync-manager again,
deinstalling the unknown device from device-mamager
deleting all HTC entries from the registry,
rebooting the computer
and tried again to install the Sync-Manager - same result - DOS-Boxes cames up and "says folder not found" - thinking this is the problem for unworking drivers.
What I can do to get my drive letters from the One X back in the Win-Explorer?
Can anybody help, please?
Syncing with MyPhone-Explorer works fine, but for some cases it is much more better to have drive-letters for the sd-card and the device-mem.
If I forgot to give some importent informations to solve the problem, please feel free to ask for them
kind regards
Veronika
Uh, I am so stupid...
Excuse me please.
The problem was the USB-cable, I have used.
When trying connection with the origin white HTC-cable my One X was recogniced.
Never known, USB-cables are different.
Now my device have the code starts with "USB\VID_0BB4&PID_0DFB&..." and is shown in the Sync-Manager.
But there is just a new drive-letter "G" (CD-Rom) what says "insert CD" in my win Explorer.
No drive with the SD of the One X is visible ;-(

Categories

Resources