[Q] Sprints upgrade eligibility system? - Epic 4G Q&A, Help & Troubleshooting

Okay so I got my Epic at release, so one year ago tomorrow.
Now I went to check and see if I'm eligible for an upgrade and the site tells me this:
"Save $75 on a new phone in 1 day(s) on 09/01/2011 or save $150 on 07/01/2012."
Now does this mean $75 off of the FULL price of a phone or off of the new activation/ new upgrade price?
Thanks guys.
Sent from my SPH-D700 using XDA App

that would be $75 off FULL retail price.. unless you're a Gold premier member..

I'm not sure if i am to be honest lol.
So you don't get an upgrade until your two years is up on this contract unless your a gold premier member?
Rubbish!
Sent from my SPH-D700 using XDA App

yup, standard cell company contract. 2yrs till you qualify to reup your contract and get new contract pricing on a phone. (unless you're Gold with sprint then it's every 12 months or so)

Yup there was a big fuss about it in march (or april idk) that changed everyones premeire status to silver that didn't meet special requirements like being with sprint for ten years or have a really high monthly bill. I called up sprint to demand my upgrade back when best buy was giving epics away for free on upgrade so after an hour and a day of waiting I got my free epic. I dont think they are as lenient now but you can try
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Yeah I remember that fuss. Haha, glad to hear you got one free. Spent $199 on mine ;P
I've got two phones on my plan but its only $139 without addons like 4g so I might just upgrade to a plan that's $169 and get gold, wait the 3 month requirement than upgrade.
That should work, no?
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Another option
at 14 months you should be able to call and pay 75$ and they will reset your account so you can take advantage of the sale prices of having a full upgrade. It's the buy up program or something like that.

I've been with Sprint for 11 years and I'm not considered "gold"

Related

Full upgrade???

ive been with sprint for years now and had numerous phones from them and the lady told me i have a full upgrade available which gives me a 150$ rebate. But i thought a full upgrade usually gets you like 300$ off. like the evo would be 200$ with a full upgrade but with 150$ off the evo comes out to $350 am i missing something i know theres a year upgrade and a two year upgrade and i thought the 2 year was a full upgrade?
I may be wrong but how I usually remember it is -
Full Upgrade is your gonna get the price of the phone with a new 2 Year agreement usually every phone is $200 - and less. of course if you go through sprint your gonna pay an extra $100 that has a mail in rebate. (Why I recommend Bestbuy since everything is an instant rebate)
Good luck & sorry it wasn't as throughout as you were expecting!
D3luSi0n4L
Yeah that's what I thought but she said something about $150 dollars off but I had a full upgrade so idk she confused me
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150 off after 2 years, 75 off after one year.
Does that 150 off get metoo the pricing the evo would be with a New 2 year contract at 199$
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Thats why I never buy my phones directly from sprint try radioshack(online website or tigerdirect.com) I got mine from radioshack for 179.00(without tax and shipping)
Sent from my HTC Evo using XDA App
$150 off the full price of the device ($450), then another $100 off mail-in (instant now, though) to bring the final price to $200.
If you're only eligible for $75 partial upgrade, it takes $75 off the full price but not another $100. So the price would be $375 with partial upgrade.
ok so you always get the mail in-rebate with full upgrade so u really get 250 off?
touchjon said:
ok so you always get the mail in-rebate with full upgrade so u really get 250 off?
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thats right...to just restate what others have said, when you have a full upgrade with Sprint, its just like a new customer buying the phone with a new contract...so after the discount and rebate (which i would go to radioshack or bestbuy since you dont have to mail it in) you pay a grand total of $200...they just make things difficult for the customer thats all
Awesome and yeah I goto best buy to buy all my phones
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when I got my phone from radioshack I didnt have to do a mail in rebate... but that was on april 4 it was a online price only... they may have discontinued the offer I think tigerdirect is still having a sell.. better yet try amazonwireless.
Sent form my HTC EVO 4G

NO option to buy full price on a no commit plan for a new customer?

Is this a Sprint thing?
I just called two corporate stores and they said that a new customer can't buy the phone for full retail price without a 2 year contract.
In other words, you must sign a two years contract if you are a new customer.
Can anyone here confirm this?
Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"
Wizard220 said:
Go here
wirefly.com
Then goto the Samsung Epic 4G Touch order page and you can get it at full price.
I can't post links yet until my post count gets above 8 so sorry for no direct link.
"Get the Samsung Galaxy S II Epic 4G Touch without a plan for only $539.99"
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But will sprint let me activate it without a 2 years contract?
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Nope! Even if you buy at full price, no matter where you buy it, there will be a contract. Sorry guy.
Sent from my PG06100 using xda premium
EDIT: Answered above.
Not sure if that is the correct answer, there is an Sprint employee in the Evo 3d forum that said yes.
His user is: DirtyShroomz
Thanks all for the replies. What is the ETF on this phone ? It might end up costing the same as full retail price.
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I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
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Im not saying that you are wrong, but this a an example of what customers have to deal with. One rep state one way, then the other rep.....
ayedlin said:
I AM a Sprint employee. I deal with it every single day. Even if someone buys a phone off Ebay, some guy off the street, or buys it in the store, there is going to be a two year agreement. The ETF is going to be 350 for the first six months and starts to decrease from there. If you are going to get one, you may as well get the discounted price.
Sent from my PG06100 using xda premium
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Funny thing is, when the OG EVO came out, i bought from craigslist and was able to activate it on a month to month plan as a new customer while i was not able to get the same if would buy it at the Sprint store. but i think i got lucky that time and that Sprint policy is really to have a 2 year agreement regardless of the amount you buy the phone at.
The questions is what is the ETF. it might come out the same if i buy it for $199 and pay an ETF when i want out. i never keep a phone more than a few months and i have zero carrier loyalty. Sprint is the only carrier that does not allow month to month contracts it seems.
hold on hold on ... lol
you are wanting to buy a phone at full price then activate as a new customer without a contract??? on month to month? dont know about that one... i totally misread your post and thought you were already a customer and thought this guy was really giving you bad advice to be a sprint employee but now that i reread your post his answer sounds about right... sorry dude
Actually...they are both right. There is a new thing called business freedom. Which is where if you open a new business account with a federal tax ID, you can get this new plan that is a no contract commitment deal. If you interested in more information PM me so we can further discuss this.
Just come tome from now on with all your Sprint needs
Yeah, but you have to have a business and it is more expensive every month since there is no contract. Unless you actually have a business with seasonal employees I really wouldn't recommend it. If you get a new Tax ID just for this, you are GOING to have a deposit. You could run a blended credit but that might only knock it down fifty bucks. Sprint may also want proof that it is a real business so they may need bank statements with the business name, so you have to have a few months worth of that. Would you really want to go through all that just to pay more every month anyway? The average consumer would do best just to sign the contract.
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clubtech said:
But will sprint let me activate it without a 2 years contract?
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You might be able to find a friend who wants out of their contract and are near the end of it. Well, right now they can get out for free...
In all seriousness. I wouldn't mind helping someone out if I ever lost one of my members in my family plan. Charge them something like 30 dollars +10 dollar for smart phones and I wouldn't hold you to a 2 year contract if you brought your own phone to use.
That's actually a very good idea. If you pay full price you don't have to sign a contract if you put the phone on an existing line. Maybe you could find someone who wants to switch to your current provider from Sprint and you could just take over each other's lines.
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Sprint launches early upgrade promo

In an industry where customer churn can be likened to the fearsome troll under the bridge, Sprint has launched a program designed to keep its favored subscribers around for another two years. While not everyone is eligible -- those who've upgraded less than eight months ago, corporate outfits and those in collections need not inquire -- the program lets customers buy their way out of their current commitment and become eligible for a new, subsidized handset. The promotion begins February 12th and is set to run through the 14th of April, where the amount you pay correlates to the time since your last upgrade. So if you're currently pining for the Epic 4G Touch or the iPhone 4S, just give your local Sprint store a call this Sunday. They just may be able to hook you up.
Source:http://www.engadget.com/2012/02/09/sprint-launches-early-upgrade-promo/
Nice C/P skills -_-
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It's more like they want to get rid of Wimax phones and other inventory it seems like. It's a ripoff, hardly worth the price. Ebay is cheaper
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Cleaning house getting ready for LTE
My OG Epic (Now NS4G) line is due for an upgrade in 5 months...may be perfect timing for once
Sent from my Nexus S 4G using xda premium
IMO opinion this is more of a contract buyout to get new user pricing than it is an early upgrade promo like the Sprint Premier Gold program was.
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
cds0699 said:
It makes 0 sense to pay $55 to buy out for early upgrade if you're like 1-4 months out.
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Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
CoppertoneSPF15 said:
Keep in mind though, that we live in a world where people will happily spend well in excess of $55 to "upgrade" from something like a IPhone 4 to a 4s. Sometimes, "sense" takes a back seat to a desire to be instantaneously satisfied... lol
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I have to agree, people at my store will pay a lot to get their upgrade now to get the phone they want now. I think a lot of it comes from people who buy cheap phones and just can't take having them anymore and will do anything to get out of that phone.
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newalker91 said:
This actually isn't a promotion. It's just a last resort offering by Retention as of right now. You pay on average $10/month remaining on your contract with an average maximum of 6 months to move your upgrade up. We've been doing it for months for customers in my stores, but it's never really been publicly advertised.
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Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
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JasonK75 said:
Are you working for a corporate store or a preferred retailer? I'm a preferred retailer and would love to know how you go about doing it, and compare that to the way we do it at our store. Shoot me a PM, love to compare notes!
Sent from my SPH-D710 using xda premium
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can i be included in this? i only have a way for 2 weeks early... preferred retailer
My wife is only 2 months away from an upgrade; if she waits, she still pays 36 dollars "activation fee", or, if she does it tomorrow, its the same 36 dollars, so, if you are a month or 2 away, it doesn't cost you a dime more to do it now..
yes, i am sure its to clean out the existing inventory before the "new" network is in full swing..
WOOT, 3000 POSTS!!
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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ccline84 said:
I work at a preferred dealer as well, just tell your customers to call customer care and see if they can do an early upgrade. If that doesn't work have them be transferred to retentions and say someone they know was able to buy out their remaining contract and get an early upgrade. That easy. I have my upgrade still, saving it for the GSIII because I'm not stupid like some people.
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i have an airave for that
Ok I called Sprint customer care today inquiring about the upgrade. My girl's line is due for upgrade in October and I am tired of her complaining about her Evo3d restarting all the time. So I called to see if I can get that upgrade for an Iphone for her. I was told that the new promo is only for people who's upgrade is in April or earlier and are also having phone issues. I think I'm going to call a corporate store tomorrow. Any advice or am I wasting my time? The Engadget article said if you upgraded within the last 8 months your or not eligible. I didn't upgrade this line within the last 8 months.
To upgrade or not to upgrade....
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
dabigoh said:
I saw this on Friday and wandered into a Sprint store on Sunday. The fella at the desk told me this was all legit and that I would need to call customer service because he could not do anything from the store (he said to ask for the "retentions" department).
I've been suffering with a Hero for the last 18 months. Loved the phone when I first got it, but it didn't take long to realize that it was not powerful enough to keep me happy. My wife is on her third Moment because everything about that phone just doesn't seem to work. I was hoping to hold out for an LTE phone but it appears those won't be dropping until late summer, and I'm not sure if we can hold out that long.
On the Sprint website, I get a message that I am eligible for $150 off a new phone on April 1 (remnants of the Premiere Program). From what I read, I'll have to pay $36 to upgrade in April or I can pay $55 now.
So my question(s) to all you Sprint people out there, am I reading all this correctly? Will I still qualify for the $150 off the new phone? Am I absolutely crazy for not waiting for LTE? Should I take the SGS2E4GT (Galaxy S 2) or hold out for the Nexus?
Thanks for the input.
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I would buy a used phone off Craig's list or something now and hold onto you upgrade for an LTE device. You can get an E4GT for around $300 and EVO 3D for much less or an Nexus 4G for even less then that.
That is what I would do because once the GN drops you know you will want it or whatever cool LTE phone comes out soon after that...
The way I read this is that they are just pro-rating your ETF (the way they all should do anyway).
In theory, it works like this:
A high end handset costs ~$600 but in exchange for signing a 2-year contract, the cell phone carrier will subsidize $400 of the cost and roll the cost of that "loan" into the cost of your monthly service. You get a new phone without as large an initial outlay of cash and they gain a steady source of income for at least the next 2 years.
In theory you should be able to bring your own phone and get service at a lower cost off-contract because you aren't paying off a subsidy but since the top 3 providers don't offer this, there is not really any benefit to not taking the subsidy. You are already paying the same monthly rate so other than not being locked into a service contract, you gain nothing financially from not taking the $400 subsidy.
Along with this, in theory, your ETF should drop by 1/24th every month as you are basically paying off the subsidy one month at a time over two years. Once again, it doesn't quite work that way. At least this is an attempt to let people pay off the remaining subsidy before signing a new contract and taking a new one.
I would prefer to just pay $600 for my phone and then pay $17 less per month (approx 1/24 of $400) with no contract but since the US market seems accustomed to cheaper subsidized handsets on contract I don't know it would ever take off much. The contracts, handset exclusives, and lack of porting options have made it so the carriers have little incentive to compete on price or plan options..but that's another topic for another day.
Well I got mine it was 40 bucks but.my Gf needs a new phone had so, iPhone 4s and she can have my day 2week old epic touch 4g
Update: I got my upgrade and the fee was added to my bill and my upgrade is now waiting. Pretty cool. I have another upgrade in August so I will se what they have then.
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I have a upgrade in October, but I'm debating to hold off for the s3 which could be a long way off or get the epic touch. I have a 3d right now but the white epic touch looks sexy.
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high upgrade price

Hey all,
Where can i find the lowest upgrade price for this phone? it is way to high everywhere i have looked. I have a classic plan, not the value plan, so from T-mobile, i would be paying $229 + $50 (rebate). Basically $279 without tax.
Any lower prices out there? if not, i will go with the One S
Hate to say it cause I work for tmo as a sales rep. Lowest upgrade price is at walmart and they usually don't add the req(contracted)/correct data plan especially if you rush them
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blchff04 said:
Hate to say it cause I work for tmo as a sales rep. Lowest upgrade price is at walmart and they usually don't add the req(contracted)/correct data plan especially if you rush them
Sent from my SGH-T989 using xda premium
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but why would they tamper with my data..im not getting a new plan
dolcedavinci said:
but why would they tamper with my data..im not getting a new plan
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Same here work for Tmo... Walmart, or Cosco.... I no on wirefly wit new actos fones r cheap Idk if prices r the same wen upgrading.... Also tmo has alot of weird late night offers they give fones for free its weird like at 11 or 12 they have crazy deals
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dolcedavinci said:
but why would they tamper with my data..im not getting a new plan
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When you get a discount with your upgrade you have to have a contracted data plan. I.e. a required data plan. At walmart I've seen like 90% of our customers who bought their phone at Walmart come to the store because they didn't get the data plan that's required with the upgrade... so we add a non-contracted data plan on (one you can take off the account if you want)
Required data plan (contracted) = a data plan you can not take off for the length of the contract... you can increase or decrease the amount of data you want to purchase (200mb, 2gb, 5gb, 10gb) but you can't remove it completely without breaking contract
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I talked to tmobile and said bestbuy mobile was selling the phone for 199 and they said they could match the price so i bought it. I just called on tuesday.
Nicoaardappel said:
I talked to tmobile and said bestbuy mobile was selling the phone for 199 and they said they could match the price so i bought it. I just called on tuesday.
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really? so you payed $199,no $50 added or extra fees?
i walked into the local tmobile store and the price was $199, but the lady there said i was gonna pay $279.
what plan do you have?
id rather do t-mobile cuz i like how the warranty works...plus i walk out of the store with my phone
don't go to t-mobile stores. Talk to the loyalty/retention department, they usually hook it up when you upgrade/extend your contract. you should not be paying $230+ for this phone with an upgrade because you can find it off CL for about $300-375 (ymmv, friend got one for $310 2 days ago)
Teo032 said:
you can find it off CL for about $300-375 (ymmv, friend got one for $310 2 days ago)
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i got my sgs2 for 300 on CL this past weekend. mint condition as far as i can tell.
Man you guys are crazy, I work for Costco. I sell it for $179 + tax. No MIR, nothin. You also get a free accessory bundle which includes an extra car/wall charger, leather pouch, screen protectors and data cable. Not to mention a 90 day exchange period with NO restocking fee. If something better drops 2 months from now, you just bring it back and pay the difference. Buying a phone anywhere else is just nuts.
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dolcedavinci said:
really? so you payed $199,no $50 added or extra fees?
i walked into the local tmobile store and the price was $199, but the lady there said i was gonna pay $279.
what plan do you have?
id rather do t-mobile cuz i like how the warranty works...plus i walk out of the store with my phone
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I didnt pay any extra fees she said that she could match the price from best buy mobile. I on a family plan but im not sure which one. Are you sure your up for an upgrade that might me why the price is higher. And i did get the phone from tmobile they are shipping it this saturday. I dont know why they would say 279 unless your 2 years isnt up yet
TJBunch1228 said:
Man you guys are crazy, I work for Costco. I sell it for $179 + tax. No MIR, nothin. You also get a free accessory bundle which includes an extra car/wall charger, leather pouch, screen protectors and data cable. Not to mention a 90 day exchange period with NO restocking fee. If something better drops 2 months from now, you just bring it back and pay the difference. Buying a phone anywhere else is just nuts.
Sent from my SAMSUNG-SGH-T989 using XDA
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Please explain how people said to go to Walmart and Costco to get the phone are crazy when you said to go to Costco lol -_-.
In my opinion, it is crazy to spend $200 on a phone with an upgrade that is 7 months old. The price has been free-100 the past couple months with upgrade.
Instead of using your upgrade i would just pay $100 more to have it off contract.
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Teo032 said:
Please explain how people said to go to Walmart and Costco to get the phone are crazy when you said to go to Costco lol -_-.
In my opinion, it is crazy to spend $200 on a phone with an upgrade that is 7 months old. The price has been free-100 the past couple months with upgrade.
Instead of using your upgrade i would just pay $100 more to have it off contract.
Sent from my SGH-T989 using xda premium
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I obviously wasn't talking to the ones who suggested Costco or Walmart.... I'm taking about the ones who go through tmo direct. Even at $199, that costs more, you have no free accessories and only a 14 day exchange period (which also requires that you ship it back to them if you got it from the loyalty dept at that price, plus a restocking fee). I agree with you on the off contract price though. If you get lucky you can get one on CL in the $300-$350 range. If you can swing that, I'd go that route and save your upgrade for a newer phone. We do have the One S at Costco for $189. But I presume a lot of folks would rather wait to see if the SIII makes an appearance on tmo anytime soon.
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I got mine for $137 with upgrade through the retention department and they gave me a buy one get one free deal, so the wife is rocking a GS2 as well. No MIR required.
Had a problem with them sending out the wrong color phone so I had to do a mail in return. But, in the process of talking with them and crediting my account for the wrong phone, they accidentally changed my upgrade status and 4 months later I am still showing eligible for a full upgrade.
wow....this is crazy, defiantly checking out Costco....or hassling them on the phone till i get a good price.
dolcedavinci said:
wow....this is crazy, defiantly checking out Costco....or hassling them on the phone till i get a good price.
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Costco won't haggle on pricing at all but they are usually the cheapest anyway.
Sent from my SAMSUNG-SGH-T989 using XDA
yeah i would get the one s with the upgrade through costco, and if you don't enjoy it... sell it for more and buy a S2 and have some $ left over.
but yeah, call the retention/loyalty department and see what you can get it probably will be free.
Walmart $148
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Target i did mine one for 99 bucks
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bikrame said:
Target i did mine one for 99 bucks
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That's what I was just going to say. Target beats everyone else, and if the price drops within 30 days, you can go back and get refunded the difference.
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Great deal on T-Mo Galaxy SIII

Got an email this weekend about a good deal on Galaxy SIII, got it today over the phone with CS.
New TMobile Galaxy SIII for $229.99 (10% discount + waived $35 activation fees) via private channel. New activations, add a line and eligible upgrades. See flyer for promo code and phone # to call. Offer not redeemable online or at the store.
mention website student rate on the phone to redeem the promotion.
http://www.wirefly.com/content/t-mo...n=wirefly&refcode1=&agent=&eid=&zipcode=80120
I don't mean to thread jack but Wirefly has a really great price as well.
I used Wirefly to get mine for $199.99 tax free with free shipping and the process was VERY seamless. Before finalizing my order through them I even went into the T-Mobile store near me to see if they could match the price or even find anything fishy with the deal that I should be weary of. The salesman looked at his system for a bit and went through the order process on Wirefly with me then said "I'd hate to give business away to another merchant but we can't beat that deal and it looks 100% legit to me. If I were you I would go with that deal also."
So I ordered it through Wirefly right there on the spot. I chose the option to upgrade the phone while keeping my current plan and my phone arrived within 3 days with a final price of $199.99. The salesman even had me return to the store when I received my phone so he could give me a micro sim card for it free of charge.
I was nervous about going this route but I can honestly say that I would do it again in a heartbeat and plan on using them for future upgrades, assuming their prices remain cheaper.
sn0warmy said:
I don't mean to thread jack but Wirefly has a really great price as well.
I used Wirefly to get mine for $199.99 tax free with free shipping and the process was VERY seamless. Before finalizing my order through them I even went into the T-Mobile store near me to see if they could match the price or even find anything fishy with the deal that I should be weary of. The salesman looked at his system for a bit and went through the order process on Wirefly with me then said "I'd hate to give business away to another merchant but we can't beat that deal and it looks 100% legit to me. If I were you I would go with that deal also."
So I ordered it through Wirefly right there on the spot. I chose the option to upgrade the phone while keeping my current plan and my phone arrived within 3 days with a final price of $199.99. The salesman even had me return to the store when I received my phone so he could give me a micro sim card for it free of charge.
I was nervous about going this route but I can honestly say that I would do it again in a heartbeat and plan on using them for future upgrades, assuming their prices remain cheaper.
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Click to collapse
I just called T-Mobile and asked why it was $329 when everybody else had it for $199. She said that it just is. I told her that I'd be buying a Galaxy Nexus straight from Google instead of extending my contract. She then transferred me to the "save" department where they instantly quoted me $186 before shipping and taxes. Ended up paying $211 and some change for express shipping and taxes and had the upgrade or activation fee waived.
I called and asked to be transfered to the "loyalty department" ended up paying 300 but they waived my upgrade and shipping fee AND credited my account 200$. Basically only paid 100 for the device
Sent from my HTC Sensation using xda premium
Sounds like there are all sorts of ways to get the S III for $199 or less with T-Mobile. Just have to be smart about it.
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
iGoOsE76 said:
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
Click to expand...
Click to collapse
Not bad.
Sent from my SGH-T999 using xda premium
iGoOsE76 said:
Wow Loyalty Department is awesome. I called them up and spoke to a nice guy about my situation. and Got a hell of a deal for a blue 32Gb GS3. I explained to the gentlemen that my wife wants to move to At&t and being with tmobile for 10 years I didn't really want to go but a friend of hers would hook us up with gs3 phones for $150 each and lower a monthly. The customer service was eager to help out to keep us with tmobile. after a few minutes on hold he came back with offering me a blue 32gb SGS3 for $120 and waving the over night charge plus saving me $50 on my monthly bill. also one of my phone are able to still upgrade next month. I'll save that for the next big thing in a few months. I love tmo. they know how to keep me as a valued customer. at the end of the phone call I asked him how soon will I have my new 32GB GS3. he said I should have it tomorrow when I get to work.
I should change my signature now... so happy
Click to expand...
Click to collapse
Yea t-mobiles been great to me. I have five lines and the next set of full up grades is dec and feb. Well i called tmobile told them to transfer me to customer loyalty. And after a bit of talking with the women ( sounded hot so hot) she said i will give u the s3 for 360 and also got the 50 dollar mail in rebate which is cool so actually paid 310 for phone and it was at my house in 3 days. She just said i see u are a valued customer with 5 lines and always pay your bill sir we want you ro stay . Anyways im happy customer...also even tho she called it an upgrade she said it will not affect my actual upgrade i think because i extended my contract. But thats cool cuz i have been with tmobile forever anyways. So when december comes around i can get whatever is badass at that time
Lizzy345 said:
Got an email this weekend about a good deal on Galaxy SIII, got it today over the phone with CS.
New TMobile Galaxy SIII for $229.99 (10% discount + waived $35 activation fees) via private channel. New activations, add a line and eligible upgrades. See flyer for promo code and phone # to call. Offer not redeemable online or at the store.
mention website student rate on the phone to redeem the promotion.
Click to expand...
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I just signed up for Tmo on July 5th and called them about this code. They said its a student code and wasnt able to apply to my account since I'm not a student. Has anyone else been succesful adding this code to their account?
just got off phone with customer retention they are able to offer the gs3 for 179.99 that price is only through customer retention need to call them to get it
Are you sure 179?... I paid 120 for the 32gb..
Sent from my SGH-T999 using xda app-developers app
iGoOsE76 said:
Are you sure 179?... I paid 120 for the 32gb..
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
How much is your monthly bill before and after?
iGoOsE76 said:
Are you sure 179?... I paid 120 for the 32gb..
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
I think it depends how long you have been with them plus if you pay your bill on time every month and stuff. Little variables cam change the price drastically. Just a thought?
Sent from my SGH-T999 using xda app-developers app
chrisram88 said:
I think it depends how long you have been with them plus if you pay your bill on time every month and stuff. Little variables cam change the price drastically. Just a thought?
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
All that stuff is taken in to consideration as well as how many credits/promotions you are/have received in the past months.
Sent from my SGH-T999 using xda premium
So is it better call retention or loyalty department? I is there a difference or does it matter thanks.
Sent from my SGH-T959 using xda premium
Rayn1328 said:
So is it better call retention or loyalty department? I is there a difference or does it matter thanks.
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
It's the Same department. When you dialing 611 and operator prompts you to select why you are calling just say "Cancel". That connects you directly to them.
Sent from my SGH-T999 using xda app-developers app
Monthly bill went from 250 to 200 for all 3 phones. 2 of them with 5gb with hotspot and the 3rd 2gb all unlimited text and min..
Sent from my SGH-T999 using xda app-developers app
When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it. When I upgrade online it doesn't make me change it but obviously it's a lot more expensive.
aNYthing24 said:
When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it. When I upgrade online it doesn't make me change it but obviously it's a lot more expensive.
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Click to collapse
It all depends if that plan will still be available with the offer they give you. Just say you wanna keep it and see if they agree.
Sent from my SGH-T999 using xda app-developers app
aNYthing24 said:
When you guys upgraded via retentions, did they make you change your current data plan? I have the grandfathered 5 GB $30 data plan and I don't want to lose it.
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I was in the same situation. Heidi gave me $5 off my data price per month. I asked her several times if my 5gb status would change and she assured me it would not. Ask nicely.

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