Music and Voicemail won't play - Epic 4G Q&A, Help & Troubleshooting

My coworker has an Epic and since I am the go to guy on Android phones she came to me for help. I've searched and can't find an answer to her problem and I haven't been able to solve it either. Basically her phone will not play music tracks or her custom tones and it won't play her voicemail either. IT says "sorry the player does not support this type of audio file" and on the google music app it says error trying to play. These are all songs that have worked fine in the past. It doesn't appear her memory card is corrupted because I was able to view her files and the pictures she has on them pull up fine. Also file explorer shows them.
The second issue is her voicemail won't play. I don't know much about sprint voicemail but when she opens it, it says "unable to play message".
So It seems that something is wrong with the stock music player and Google music player is having the same symptoms. Any help would be appreciated!!

Related

[Q] google play music, error No space available

GN toro 4.0.4 76 build
i am having a issue with google play music i get error (No Space Available)
every time i press play, the song will never play.
i have 17gb of free space.
i have try to disable it, then enable it. did not work.
is there a way to fix this issue??
I found a work around- not a solution to the issue with the app...but I'm playing my music!
Open a web browser on your phone to music.google.com
When I do that all my music is right there. It plays fine. I guess its what the ipad/ipod/iphone peeps use to creep onto the Google music cloud. Ironic...
-Running a Droid X
I am assuming that your device is rooted.
Go to apps, Google Play, clear cache/data. Download https://play.google.com/store/apps/details?id=com.addz.mediascanner and rescan the media on your phone. Give it some time and then try playing your music again.

[Q] unable to download music to watch

Received my watch yesterday and tried to send music from google play music to it, but even though the box to download to android wear is ticked, nothing is sent.
The music is already on the phone but there's no other songs or buttons I can see.
Thanks in advance for any help
fatgit said:
Received my watch yesterday and tried to send music from google play music to it, but even though the box to download to android wear is ticked, nothing is sent.
The music is already on the phone but there's no other songs or buttons I can see.
Thanks in advance for any help
Click to expand...
Click to collapse
you must have battery above 75% or sync won't start!! it's the same also with othe programs like sony walkman
Same problem here. watch battery and phone battery are both plenty over 75%
Both were plugged in and at 100% for about 5 hours
I only got walkman download music to the watch. Googles software didnt work sofar.
fatgit said:
Received my watch yesterday and tried to send music from google play music to it, but even though the box to download to android wear is ticked, nothing is sent.
The music is already on the phone but there's no other songs or buttons I can see.
Thanks in advance for any help
Click to expand...
Click to collapse
For Google Play, you have to upload your music to the Google Play cloud, even if it's your own music and already on the phone, and then download it back to your phone, and then, only then, can that music can be transferred to your SW 3. The Sony Walkman application does not have this requirement. I found I could transfer a Stitcher Play Later podcast to the SW 3 using the Sony Walkman app or anything stored locally on the phone. Not the case with Google Play unless I uploaded the file to Google first.
That explains a lot and is not something im gonna use
The music is uploaded to Google Play (and then downloaded to the phone).
I'll try the Walkman route and see how that goes
It goes well, i am using that method
I have searched but i can't find the option to sync to the watch in the walkman app.
Is it supposed to work over throw?
How do you initiate the transfer?
Hey there. You can enter any playlist and you have a switch to transfer to watch.
Create a play list and make sure both the phone and watch have at least 75% battery. View the pkaylist in on the phone and there's a switch to download to the watch.
It took a while to transfer 700Mb.
Thanks. But i must be really blind. I created a playlist and can't find any switch for it. The only switch i see is under Settings ClearAudio+
Both devices are over 80% battery.
I have Walkman version 8.4.A.4.4 installed.
either i am blind or it is not supported in Germany?
//Edit: or could it be that because i unlocked and rooted my smartphone that because the license stuff gets lost it is not possible? (they are mp3 files from me)
I'm using 8.5.A.0.6

Google play music and the latest update

Ever since the latest update, Google play music doesn't read all the music on my internal storage. Anyone else with this problem? Any fix?
Edit: also does not work with the stock music player and a handful of other music players I downloaded from the app store.
I only use Power Amp and do not have that problem.
I'm a Google play music subscriber, and haven't experienced this issue. However, I never counted all my music to see if it reads it. I'll look into it.
ChefAnt said:
Ever since the latest update, Google play music doesn't read all the music on my internal storage. Anyone else with this problem? Any fix?
Edit: also does not work with the stock music player and a handful of other music players I downloaded from the app store.
Click to expand...
Click to collapse
Hmm.. I am a Google play music subscriber as well ( 9.99 per month) and I have not seen that issue actually. I checked my phone.
Did you try sending a ticket or maybe try restarting the phone?
EDIT: I realized that All my music is on my SD card, maybe try moving your music to your SD card instead if you have one? If not, Maybe try enabling SYNC in your toggles

Downloading music to watch after update HELP!!!

I just purchased this watch yesterday and have been trying to download music to with no luck. I never used the watch before the update so I don't know what it was like before but I tried going through the Google music application on my phone and have the add music to wear setting checked but there's nothing on there. Then I tried selecting music straight from the watch to sync and selected a bunch of songs and now I don't know if it's working.
Have you selected some songs to copy to the watch in the Google music app? The "add music to wear" setting alone is not enough.
I finally got some songs on it. I didn't realize how complicated and non intuitive the process was going to be. I just came from a Samsung gear s2 and it was so simple to add music. None of the music I had saved s on my phone already was transferring, just new music I re-downloaded from the Google play store.
I'm using WearMedia from Playstore to copy and play my music mp3s on the watch (stand alone)! Very cool
Aydie said:
I finally got some songs on it. I didn't realize how complicated and non intuitive the process was going to be. I just came from a Samsung gear s2 and it was so simple to add music. None of the music I had saved s on my phone already was transferring, just new music I re-downloaded from the Google play store.
Click to expand...
Click to collapse
Not only new music. As I stated before, you can select songs to be copied on the watch, but you have to select them. Not all of your songs will be copied to your watch.

HEOS App - Wheres my music?

Hi,
I am having a problem with the HEOS app on my Pixel 2XL. Having just cancelled my Spotify Premuium account (have to have premium to stream to a HEOS device), and knowing the app allows streaming music directly from the phone, I thought that by uploading my music library to Google Play Music service, I could simply select 'This Phone' is the music source section, then select the album/artist/track, I wanted to hear. Anyway, absolutely no music is shown to allow me to select. I wondered if it was because the music was cloud stored, so I downloaded a couple of albums to the phone and tried again. Still no music showing in the HEOS app. It will play directly through the phone speaker or headphones, but simply isn't listed to allow streaming. Its all very frustrationg! I have emailed the guys at Denon (HEOS) to see if they might have an answer, however as I don't know if its an app problem, or a phone problem, I thought I should seek some guidance here.
Thanks
Steve
Racehunter said:
Hi,
I am having a problem with the HEOS app on my Pixel 2XL. Having just cancelled my Spotify Premuium account (have to have premium to stream to a HEOS device), and knowing the app allows streaming music directly from the phone, I thought that by uploading my music library to Google Play Music service, I could simply select 'This Phone' is the music source section, then select the album/artist/track, I wanted to hear. Anyway, absolutely no music is shown to allow me to select. I wondered if it was because the music was cloud stored, so I downloaded a couple of albums to the phone and tried again. Still no music showing in the HEOS app. It will play directly through the phone speaker or headphones, but simply isn't listed to allow streaming. Its all very frustrationg! I have emailed the guys at Denon (HEOS) to see if they might have an answer, however as I don't know if its an app problem, or a phone problem, I thought I should seek some guidance here.
Thanks
Steve
Click to expand...
Click to collapse
The trouble here is Google Play Music isn't one of the services offered by HEOS. If you have the music stored physically on your phone you should be able to connect at minimum by Bluetooth and play it. If that doesn't work, maybe clearing app cache and restarting the app might get it to show up.
Hope this helps a little..

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