Develop Bugs

How to return EVO to Sprint store?

I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *

bludragon742 said:
I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *
Click to expand...
Click to collapse
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.

waxedstrong said:
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.
Click to expand...
Click to collapse
+1, they're gonna get a good refurb out of it anyways

Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
Click to expand...
Click to collapse
Are they actually going to check that? *shrugs* Think of a backup just in case perhaps, but idk.

You can always just tell them that you downloaded it from HTC's website. There's nothing illicit about that.

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
Click to expand...
Click to collapse
Sprint sent out the update to some ppl Fri which is how the development teams here got it some how... so just say you checked for updates and it downloaded.. plus your phone is not rooted so you will be ok.
Sent from my PC36100 using XDA App

Thank y'all for your tips!
I took it back to where I bought it today and explained to them that "I got this update the other day and ever since I have been having random issues with calls dropping out and haven't been able to maintain a stable 4g connection." The guy, who had sold the phone to me initially, took it to the back for five minutes and then came up and said he couldn't find anything wrong and that I would just have to "live with it" until the next update is released. I tried the whole I'm switching carriers threat but that did not work. He actually suggested I do that if I wasn't satisfied! Now, I understand that he was trying to do his job and reduce churn (I worked for another Sprint store and that was how we were trained), but to suggest leaving is just plain ridiculous (we would get fired for that)!
Having already been shot down and knowing the answer was still probably going to be no, I went to another store ~20 miles away. The guy there told me the same thing about not being able to return it if they couldn't find anything wrong. To my surprise, however, he said that with the last update they had a lot of returns and for that reason he would take it back.
I am now sitting here staring at a brand-new 2.1/1.47 EVO! I am getting ready to root and see if I can restore my last nandroid. Having learned my lesson, I think I will wait until someone comes out with a new rooted version of the final OTA.

Best way to get evo on 2.1

Hi, well over the past week I have noticed a bump or some sort of spot on the bottom of my evo. I have root and all that good stuff but it is really annoying and I want to take it to the store.
Does anyone one know what is the best way to take the phone back?
I mean I know I have to flash the ruu but I don't want the Sprint people to update the phone to 2.2 since I want root.
Thanks
Sent from my PC36100 using XDA App

There are plenty of threads detailing how to unroot and go back to stock. Find them.
As for keeping 2.1, if you have to exchange your phone you're going to be waiting for the luck of the draw. Some stores have older phones in stock with 2.1, but new ones are shipping with 2.2, so the longer you wait the worse your chances of finding a new 2.1. If they are able to service it, just tell them not to update the phone as you're concerned that the new update is not stable and you have seen several reports of decreased performance. They can't FORCE you to take it. Just make it clear when you hand the phone over, maybe even get them to sign a note.
There's sure to be a 2.2 rooting method soon enough, though, so you won't be out in the cold forever. Or, failing that, a way to root Gingerbread. . . .

Yes don't worry they will release root for 2.2 very soon

[Q] Un-Brick tools?

Hi Guys -
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta. I am guessing that this is now my newest and most expensive paper weight but before I shot the patient I thought I would ask if there is a way to un-brick that did not come up while searching google or the forums. I know that I am 99% SOL.

Nope...not that I know of.
Sent from my ADR6300 using XDA App

How could you run a tool if your phone is bricked? This doesn't sound possible.
Sent from my ADR6300 using XDA App

I think he means an sbf
Sent from my ADR6300 using XDA App

brvheart said:
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta.
Click to expand...
Click to collapse
Assuming you were already on the 2.05 or 2.15 radio and ran the 2.05 radio update, you are indeed truly bricked. I don't believe anyone has found a way to recover from this.
VZW was nuts to try to save a little data by packaging a radio patch rather than a full radio update, but you get what you get when you deal with a leak.

^ was afraid of that, I was actually on the 1.xxxxx radio, oh well that is what I get for testing things out.

brvheart said:
^ was afraid of that, I was actually on the 1.xxxxx radio, oh well that is what I get for testing things out.
Click to expand...
Click to collapse
Hmm... well then it's not the well know problem of applying the 2.05 radio patch to the wrong version radio. Not sure what went wrong.

yeah me either, I really dont gave no warning before it just shut off. When the screen went blank I was thinking....please let be a reboot.....not that lucky, she never came back :-/

brvheart said:
Hi Guys -
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta. I am guessing that this is now my newest and most expensive paper weight but before I shot the patient I thought I would ask if there is a way to un-brick that did not come up while searching google or the forums. I know that I am 99% SOL.
Click to expand...
Click to collapse
Call vzn and told them your phone wont turn on and you will get a replacement phone the next day.

slight problem - I had my blackberry hooked up and was going to swap after the update so I dont think they will be able to do anything....

similar problem
i had a similar problem. I'll tell you this. if its under manufacture warranty send it in. i did. they have to put a whole new board but its going to be free. If they have to replace the whole board i think it should be clear how we are never going to see a fix we can do anytime, or ever for that matter.

I was messing around with roms the other day and had the same issue. Did a battery pull and life was good again. Hope that works for you.
Sent from my ADR6300 using Tapatalk

brvheart said:
slight problem - I had my blackberry hooked up and was going to swap after the update so I dont think they will be able to do anything....
Click to expand...
Click to collapse
Say your phone was Dead on Arrival. Never started up.

I tried the battery pull as well and that did not work. Going to call VZW and see if I can get another one.

WAIT! Don't do it! Call after tomorrow.

^ ?..................................

hint: OTA's start rolling out tomorrow.

Prove it.
Sent from my HTC Incredible «•» Rooted/S-off/Skyraider 3.0 RC2«•»

I know that today Verizon updated the support page for the new 2.2 update. That's a first. When I first saw the rumor I checked no updated page. Nyah! Went and did some other mom things.
Then engadget posted a picture. So I went and checked the support page again. There it was updated for the new 2.2 information. I can't wait to see what new rom's come out of this.

..........

[Q] Insane Amounts Of Reboots (LONG post)

Ok this is a new problem for my phone. A couple weeks ago my phone started rebooting like crazy on CM7. I thought maybe it was the kernel so i switched it, that didnt work so i did a full wipe and installed the newest Nightly. That didnt work so i thought maybe it was Gingerbread (even though it ran it fine since it got cooked for the Inc) So i switched to an 2.2 AOSP ROM, that didnt work, so i switched to a Sense ROM. I have tried CM7, Skyraider, Magnolia, Business Sense Z, and now i am on Warm Z 2.2 and i am getting, no exageration, 15-20 reboots a day. No matter what ROM/Kernel combo i try. I also have the Battery Indicator widget in my notification bar that you can open and see what the battery temp is and i have never seen it hot. I can feel it rebooting in my pocket all the time. Phone calls make it reboot, music, navigation, all kinds of stuff. Sorry for being long winded, i just want to describe it the best i can. Does anyone know anything i can to to make it stop? Whenever i flash a new ROM i never restore Apps+Data, i only restore the APK's.
I called about a warranty replacement with the main reason being a blown external speaker, and they said they would do it. But here is why i havent. Somewhere along the lines VZW messed up something in my account and My Verizon online is telling me i am eligible for an upgrade even though im not. I called about it and she said i couldnt use my last NE2 untill Feb of 2012, then she checked the My Verizon and seen the same thing. She told me as long as i upgrade online or on my phone it will let me upgrade, but if i call in or go to the store it wont let me. Well i want the Thunderbolt with my upgrade, but i am afraid if i do a warranty swap it may affect my status on My Verizon somehow and not let me get that upgrade. I plan on selling the Inc after i get the Tbolt, but i dont want to sell it rebooting like crazy like this. Any input is appreciated.

I did the same with my HTC TP1 a week before i got my TP2 with the upgrade from VZW. I didn't have any problems.

Check setCPU or any app that would majorly change stuff on your phone. Such as ones that auto kill things. Turn all those off if you have any running.
You may just have bad hardware, in that case would suggest you going back to stock and advertising as such when you're selling.

Yeah i may end up taking a chance and doing a warranty claim.
I'am using CPU boost. You think that is causing it? It just started happening but i have been using the app for a while.
Sent from my Incredible using XDA App

Well I uninstalled CPU boost and that didn't help. Anything else to try?
Sent from my Incredible using XDA App

I've had this happen Verizon will replace it with a refurb. or at least they did for me...

Run the rru?
Sent from my LiquidLight using XDA App

Thanks for the suggestions guys. i think I'm going to take the chance on unrooting and getting a refurb for it. Hopefully it won't fix whatever error is in the my verizon system and take my upgrade away.
Sent from my Incredible using XDA App

Taking phone back to Sprint...

Due to an issue where my phone will randomly turn off on its own and not being able to turn it back on for an extended period of time or being able to charge it (I think it was it too humid an area for too long), I want to take my phone back to Sprint but am rooted. So, I ran the s-on tool and have been trying to get completely back to stock but haven't been able to completely because I can still see super user in the app drawer. What is the best way around this? I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older? I was finally able to flashed a rooted stock image but still see superuser and can't get rid of it! As a last resort, I decided I would just go to system updates and let it upgrade me to gingerbread. However, when I click on system updates/software update, it searches for awhile and then says there are no updates available!!! What am I missing and what is the best way to just plain start from non-rooted scratch????

I can still see super user in the app drawer.
Click to expand...
Click to collapse
If you have s-on, then you are unrooted. There is no need to flash a stock rom if you are already on one. The SU app can just be uninstalled.
I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older?
Click to expand...
Click to collapse
That means you are trying to install a rom that is older than the one you have now. You probably need the latest version.

Again. SPRINT SERVICES ROOTED PHONES! Please use the search feature.

From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App

legasus233 said:
From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Why do you need to unroot your phone?

Lokifish Marz said:
Why do you need to unroot your phone?
Click to expand...
Click to collapse
I believe he is already unrooted so this question doesn't matter lol. Some people don't read when invaluable advice such as yours is provided and they are left freaking out about the SU app.

Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App

Super User gets placed in the system/app folder so as far as the phone is concerned it's a part of the core OS and cannot be removed without root. It honestly should not be a concern. You just have Super User preinstalled for when we get root for 2.3 OTA.

legasus233 said:
Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
It doesn't matter to Sprint because Sprint says so.

Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.

I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App

hellraiser2011 said:
Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.
Click to expand...
Click to collapse
What was your phone in for, hardware or software? It's supposed to be that hardware issues (charge port, screen, buttons,, etc..) do not require that the phone bo returned to stock. On a phone with software issues we are supposed to return the phone to stock, run updates then troubleshoot. I know it blows getting that finely tuned custom ROM/Kernel wiped but the devil you know is better than the devil you don't.
Now I personally will not flash a customers phone back to stock unless there is no other option but will generally start with a wipe to clear any crap out of the phone. Then again, when I was working with teamwin and orrebmas I was rooting/unrooting and flashing all the major ROMs as many as 10-15 times a day so I'm a bit more familiar with custom ROMs than most techs.
legasus233 said:
I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
As a tech I can verify that for one, only Sprint employees have access to that forum and the service subforum from which that came is for ASC techs. Second, almost the entire thread was techs complaining about why should they service rooted phones for free. These are the same people that claim there is no way to be sure if a phone is rooted.

OK, now I see, I didn't realize you were a Sprint tech. Anyway, you know my situation, what would you recommend? What could be causing my random shutoffs related issues? Also, I've only had the phone since March. Is my issue covered by warranty? I don't have insurance
Sent from my PC36100 using XDA App

Thermal shutoff bug: If the phone gets to hot it will shut off and not turn on til it's cooled down. The sensor can get out of calibration and require lower and lower temps before it will boot. The worst case I have personally observed was a phone that needed to be below freezing before it would boot. This bug will also cause the charging circuit to not charge (it thinks it's too hot).
In a room that's no more than 75deg Fahrenheit turn on all the radios and run neocore interactive mode. Let it run for atleast an hour. If the phone shuts off immediately check to see if the kickstand is hot. Now I don't mean warm but hot. If the kickstand is not hot then your phone's temp sensor is out of calibration and requires that the phone be replaced. This is a known issue or "Device KIS". If the phone is within it's one year warranty there is no charge for the replacement. If the phone is out of warranty it is up to the discretion of the tech and/or manager to assist you in getting it replaced via Authorized Exchange or "AE".

I ran through the program as you suggested and the kickstand wasn't hot and didn't power cycle at all. Then what?
Sent from my PC36100 using XDA App

Go HERE this is my live support chat so I can walk you through a couple things. I'll wait for you for the next 30mins or so.

Sprint said they wouldn't work on my phone because it was rooted
Sent from my dope fly fresh EVO

I have three Sprint stores in my area. Two of them are managed technically inept managers, one of them is managed by a techno-god, I don't know what he's doing managing a Sprint shack but so be it. I talked to him about rooted Evos and he said that the other two stores don't check for it because they don't know anything about the concept of rooting. But HE DOES because it's hard to guarantee a repair on a rooted phone. According to him, it's up to the store's management and also up to Sprint. They don't necessarily check for "root" but if servicing a phone requires a software update, they're going to use a stock RUU and voila! That was my experience.