Develop Bugs

How to return EVO to Sprint store?

I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *

bludragon742 said:
I'm one of the idiots who decided to flash the 2.2 pre-release before even looking for a rooted version. I'm a dumbass, I know. Being new to the whole ROM thing, I figured I would just revert my last nandroid when I was down playing with it not realizing thinking that without root it's impossible. I want to return my phone to store where I got it from a week ago. Is their a credible reason that I can get them to exchange it for? Thanks!
* hangs head in shame *
Click to expand...
Click to collapse
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.

waxedstrong said:
Tell them it keeps turning off. Tell them you have had multiple drop calls and that it freezes.
Click to expand...
Click to collapse
+1, they're gonna get a good refurb out of it anyways

Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
Click to expand...
Click to collapse
Are they actually going to check that? *shrugs* Think of a backup just in case perhaps, but idk.

You can always just tell them that you downloaded it from HTC's website. There's nothing illicit about that.

bludragon742 said:
Sounds like a plan, thanks. Now I just have to explain how I am running FroYo. (It updated itself?)
Click to expand...
Click to collapse
Sprint sent out the update to some ppl Fri which is how the development teams here got it some how... so just say you checked for updates and it downloaded.. plus your phone is not rooted so you will be ok.
Sent from my PC36100 using XDA App

Thank y'all for your tips!
I took it back to where I bought it today and explained to them that "I got this update the other day and ever since I have been having random issues with calls dropping out and haven't been able to maintain a stable 4g connection." The guy, who had sold the phone to me initially, took it to the back for five minutes and then came up and said he couldn't find anything wrong and that I would just have to "live with it" until the next update is released. I tried the whole I'm switching carriers threat but that did not work. He actually suggested I do that if I wasn't satisfied! Now, I understand that he was trying to do his job and reduce churn (I worked for another Sprint store and that was how we were trained), but to suggest leaving is just plain ridiculous (we would get fired for that)!
Having already been shot down and knowing the answer was still probably going to be no, I went to another store ~20 miles away. The guy there told me the same thing about not being able to return it if they couldn't find anything wrong. To my surprise, however, he said that with the last update they had a lot of returns and for that reason he would take it back.
I am now sitting here staring at a brand-new 2.1/1.47 EVO! I am getting ready to root and see if I can restore my last nandroid. Having learned my lesson, I think I will wait until someone comes out with a new rooted version of the final OTA.

[Q] Stock Inc Frequent Rebooting

Hello everyone,
I have just bought a Droid Incredible off of ebay. The seller said it was in mint condition and that there were no problems at all. When it arrived, it was in perfect condition. However, upon activating the phone, it would not stay on for more than 10 minutes. It just keeps rebooting itself. Also, while it is up, it does not always maintain a signal, and then it usually reboots a couple minutes after that.
It is not rooted, all of it is stock. I have been trying to find an answer for this problem all over the internet but to no avail.
I have read that where this phone is from (North Carolina) there was a lot of people with the same problem as this one.
It is the amoled version, hboot .92 and the baseband is the most recent at 2.15.00.7.28
I have tried factory resets, battery pulls, new battery, reflashing the RUU. I am at a complete loss.
Any help would be great, because I want to love this phone. I am sick of my slow Eris and this was my solution.
Thanks so much in advanced.

After some troubleshooting, I have noticed that it only occurs when the 3G service is turned on.
Any thoughts?

Have you tried a different radio?
Sent from my ADR6300 using XDA App

I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.

Also, I would bring it in to Verizon. See if they'll replace it.

AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.

kichard said:
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.
Click to expand...
Click to collapse
The Incredible is EOL. You'll be lucky to find one.

Is the sd fat32?
Sent from my ADR6300 using XDA Premium App

nismith8 said:
Have you tried a different radio?
Click to expand...
Click to collapse
I tried flashing some of the leaked ones in HBOOT, but they wouldn't load. Can you point me in the direction of where I can find how to properly do this?
AgalychnisCallidryas said:
I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.
Click to expand...
Click to collapse
Sorry, I am part retard
AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I tried, but I bought it from a third party, and they immediately ignored me/ tried to talk me into a thunderbolt. I guess my 10 years of Verizon isn't good enough.
smtom said:
Is the sd fat32?
Click to expand...
Click to collapse
I am 99% sure it is. I'll go reformat it just to make sure
Thanks for all of your suggestions so far guys, I really appreciate it!:wq

Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App

nismith8 said:
Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I posted over there too. But actually, I am now starting to rethink that it is the 3G radios. I could've sworn this was a software issue, but it just rebooted on me while I had 3G turned off.
I guess this ebay seller really did lie to me. Well thanks for your help guys, I don't know if I should bother trying to fix this. I guess I should just hope for the seller to respond. Its been almost a week...

Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.

Ruggerxpunk said:
Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.
Click to expand...
Click to collapse
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??

zwade01 said:
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??
Click to expand...
Click to collapse
You only have to turn S-ON and go stock if you're returning it to Verizon.
http://www.incredibleforum.com/foru...s/5723-how-get-back-complete-stock-s-off.html
That's the guide I used. Works perfectly. Order of operations is:
0) make sure sd card is formatted to FAT32
1) check your radio version
2) downgrade radio if necessary
3) flash s-on
4) install RRU through HBOOT

Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!

rfarrah said:
Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!
Click to expand...
Click to collapse
I can't even successfully root/s-off the phone. It reboots while its being rooted (and not the reboots that are supposed to occur) and it fails.
I have tried everything. I used to be adamant that it was a software issue, but after yesterday, I am beginning to think that it might just be hardware.
Anyone have any experience with getting their money back from ebay/paypal?
But seriously guys, I can't thank you enough for all of your ideas and help. I really appreciate it. Hopefully I can join you guys with the Droid Incredible one day.

PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App

raptir said:
PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.

ehosteda said:
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.
Click to expand...
Click to collapse
My inc did the same thing. After about ten tries I got it to root (mine too rebooted during the process before it was supposed to). But no rom, kernal, or anything else stopped the reboots. My seller said to return it for a full refund.
Ebay is pretty good at taking care of you. Last year I bought a phone and the seller bailed on me. About a week after I opened a case I had a full refund in my paypal account. Good luck!
Sent from my DROIDX using Tapatalk

Thanks for the words of wisdom. I'll hope for the best. I'll keep you guys posted on what happens. Thanks so much again. I don't know where I would be without this community.
Sent from my Gin-Sen-Tazz using XDA Premium App

[Q] Just got a Refurb Evo, got a couple questions.

Just got two question..
1. I read somewhere you can find out the talk time on a used phone to see how long it was used before it was sent in for repair. Does anyone know where this information is??
2. I have rooted twice before now, but the refurb has software version 4.22.651.2, android 2.3.3, PRI 2.15_003 would I be able to root? I've been reading posts and ppl seem to be waiting on the ablitity to root with this new software version. Im just a lil confused.
Thanks in advance.

For your second question, it can't be rooted yet. I'm sure they are working on one though, let's hope so
Sent from my PC36100 using XDA Premium App

boi2gangsta said:
For your second question, it can't be rooted yet. I'm sure they are working on one though, let's hope so
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
ok thanks for the info

Calico_NC said:
Just got two question..
1. I read somewhere you can find out the talk time on a used phone to see how long it was used before it was sent in for repair. Does anyone know where this information is??
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=8604732&postcount=3
Not sure if sprint wipes this data on the refurb though

1. I read somewhere you can find out the talk time on a used phone to see how long it was used before it was sent in for repair. Does anyone know where this information is??
Click to expand...
Click to collapse
##786#
2. I have rooted twice before now, but the refurb has software version 4.22.651.2, android 2.3.3, PRI 2.15_003 would I be able to root?
Click to expand...
Click to collapse
No.

Check in hboot to see if its s-off, then you just flash recovery and a rooted rom. I got a refurbished one last week with 2.3 on it, but it was s-off...maybe you're lucky
We're comin from a pure power source.

@pandamaja & @sitlet thanks. The phone seems pretty new with only 80 life calls, 109 minutes on the life timer, and activated June 2 2011. I wonder what was wrong with it.
@metalfan78 I tried booting into bootloader and it was a no go. Im guessing they locked it with the update. Guess im S.O.L as far as rooting is concerned for now. Its not too bad though the stock evo starts up like a monster. It comes on in like 5 seconds compared to the 1-3 minutes on the older version i had. I was shocked at first.

You need to go into settings, then applications(I think) and unchecked fastboot then you can power down and power up while holding volume down
We're comin from a pure power source.

Just pull the battery and go into it that way. No need to disable fastboot.

Ok got it. Unfortunately its S-On.

That sucks, hopefully a root method comes soon
We're comin from a pure power source.

hopefully... ;(

The phone seems pretty new with only 80 life calls, 109 minutes on the life timer, and activated June 2 2011. I wonder what was wrong with it.
Click to expand...
Click to collapse
Honestly, I've dealt with many refurb evo's. The ones with low calls, like yours, always seemed to be the worst. That means that the person who had it, found a problem with it very quickly, as they didn't really have time to use it.

[Q] Evo 4G Gingerbread 2.3.3 Root?

Okay, so I ordered my Evo 4G back in June right before Sprint emailed me about the Evo 3D coming in 12 days from that date. When my Evo arrived, I activated it by calling sprint, made a test call, checked the software (2.2.1 I believe), threw the phone in my pocket and drove to soccer practice. When I got back home from practice, my phone had updated to 2.3.3. I suppose autoupdating was on or something and it ran the OTA itself while I was at practice. So now I am trapped with a 2.3.3 Evo with S-ON and I am furious. I am sure that there are others like me with a never rooted Evo dying to get theirs rooted as well. If anyone has any information as to the progress of either a real TEMP ROOT or FULL ROOT then don't hesitate to post it in this thread. I don't want this to be a discussion thread; just a simple "Post What You Know" sort of thing.

nickelghandi said:
Okay, so I ordered my Evo 4G back in June right before Sprint emailed me about the Evo 3D coming in 12 days from that date. When my Evo arrived, I activated it by calling sprint, made a test call, checked the software (2.2.1 I believe), threw the phone in my pocket and drove to soccer practice. When I got back home from practice, my phone had updated to 2.3.3. I suppose autoupdating was on or something and it ran the OTA itself while I was at practice. So now I am trapped with a 2.3.3 Evo with S-ON and I am furious. I am sure that there are others like me with a never rooted Evo dying to get theirs rooted as well. If anyone has any information as to the progress of either a real TEMP ROOT or FULL ROOT then don't hesitate to post it in this thread. I don't want this to be a discussion thread; just a simple "Post What You Know" sort of thing.
Click to expand...
Click to collapse
The best place for you to get information at this point is following some devs on twitter: alpharevx,Agraben,Unrevoked. I'm sure others can add to this list.
They seem to be making the most progress.
And sorry to hear about your phone updating itself. That sucks.

nickelghandi said:
Okay, so I ordered my Evo 4G back in June right before Sprint emailed me about the Evo 3D coming in 12 days from that date. When my Evo arrived, I activated it by calling sprint, made a test call, checked the software (2.2.1 I believe), threw the phone in my pocket and drove to soccer practice. When I got back home from practice, my phone had updated to 2.3.3. I suppose autoupdating was on or something and it ran the OTA itself while I was at practice. So now I am trapped with a 2.3.3 Evo with S-ON and I am furious. I am sure that there are others like me with a never rooted Evo dying to get theirs rooted as well. If anyone has any information as to the progress of either a real TEMP ROOT or FULL ROOT then don't hesitate to post it in this thread. I don't want this to be a discussion thread; just a simple "Post What You Know" sort of thing.
Click to expand...
Click to collapse
Wht is your Hboot version?

well it does not really matter the hboot. i can tell you, it is hboot 2.16. all gingerbread 2.3.3 regardless of software version (4.22.651.2 and 4.24.651.1) will have that hboot.
and unfortunately the devs will not post any progress. they may or may not post when an exploit is found. they may just post only when a temp root is available. it is all hush hush for fear of htc or even sprint releasing a silent ota that can close the exploit. so for now if you do not see any threads about an exploit or an ability to root your evo, then you should just wait. there will be posts (more like thousands, lol) about it.

proalsren said:
wht is your hboot version?
Click to expand...
Click to collapse
hboot: 2.16.0001
radio: 2.15.00.05.02

ocnbrze said:
well it does not really matter the hboot. i can tell you, it is hboot 2.16. all gingerbread 2.3.3 regardless of software version (4.22.651.2 and 4.24.651.1) will have that hboot.
and unfortunately the devs will not post any progress. they may or may not post when an exploit is found. they may just post only when a temp root is available. it is all hush hush for fear of htc or even sprint releasing a silent ota that can close the exploit. so for now if you do not see any threads about an exploit or an ability to root your evo, then you should just wait. there will be posts (more like thousands, lol) about it.
Click to expand...
Click to collapse
I see. Well alright. I'll just wait patiently. I know the Devs will come up with something. They always do. Thanks for the reply.

I just bought my Evo 4G (RadioShack is having a sale on them now that the 3D is out) It also self-updated. I would really like to get it rooted. It comes with so much Sprint Bloatware I can only download a few apps before getting the "low space" warning.
Any help is appreciated.

Well... Is nothing you can do for now... Just waiting with all of us.
Unfortunately I received a new Evo from repair center with Hboot 2.16.0001 and last OTA included. I miss my rooted EVO...
Hope devs find a solution soon, thanks to everyone working on it.

I doubt very seriously its an auto ota update. If that was the case no one in the evo threads would still have root. It would've auto dated every evo still with 2.2, besides it says make sure the battery is full before u take it. #justsaying
Sent from my PC36100 using XDA App

please dont get mad but what is S-on purpose?
I couldve swore I seen it once when i was in diag mode.

ColombianCoffee said:
I just bought my Evo 4G (RadioShack is having a sale on them now that the 3D is out) It also self-updated. I would really like to get it rooted. It comes with so much Sprint Bloatware I can only download a few apps before getting the "low space" warning.
Any help is appreciated.
Click to expand...
Click to collapse
make sure you get a good cleaner for history and cache it will help temporarily until a root for 2.3.3 is out.

jus download the 2.2 froyo ruu and run it and down grade back and root using unrevoked forever.
Sent from my PC36100 using XDA Premium App

bmfluitt1984 said:
jus download the 2.2 froyo ruu and run it and down grade back and root using unrevoked forever.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
/facepalm with a brick. So /facebrick.

bmfluitt1984 said:
jus download the 2.2 froyo ruu and run it and down grade back and root using unrevoked forever.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
If it were that simple, then the last revision of www.unrevoked.com would still work.

pandamaja said:
/facepalm with a brick. So /facebrick.
Click to expand...
Click to collapse
Now I am waiting for the guy with a refurb that is 2.3.3 S-Off to show up and say he has no problem flashing PC36IMG.zip files.
Rinse and repeat.

I just got my asurion phone today and while im pumped that its a brand new phone and came with new box and charger (YAYYY! i lost my old cord and charger a long time ago) i am deeply saddened by my findings today. Ill live since I like the sprint themes and functionality better than CM since my GPS stopped working on CM7 but i want to root so i can get wireless tether and whatnot.
in the mean time can anyone tell me how to shut the phone off all the way without pulling the battery. power off by pressing power button pretty much just puts it to sleep you cant get to recovery or hboot when powering back on.

pandamaja said:
/facepalm with a brick. So /facebrick.
Click to expand...
Click to collapse
I have been having a great time laughing at posts today. This freekin cracked me up. Thank!

Michaud85 said:
in the mean time can anyone tell me how to shut the phone off all the way without pulling the battery. power off by pressing power button pretty much just puts it to sleep you cant get to recovery or hboot when powering back on.
Click to expand...
Click to collapse
Uncheck fastboot?
Settings > Applications > Fast boot

Nick N said:
Uncheck fastboot?
Settings > Applications > Fast boot
Click to expand...
Click to collapse
ah yes. thanks

were in the the same boat :/

[Q] 2.3 to 2.2. havent seen this

hey guys I have a question. I know people ask over and over if you can go back to 2.2 but i found something out last night. Ive had 2.3.3 since i got from verizon. Somehow last night my phone was all messed up and i had to do a factory reset and go through the process of reactivating the phone and such. My Point is when i did the first boot after the reset, It did the verizon OTA update to 2.3.3. Is there anyways to stop it from automatically doing that? Like maybe maybe turning it off when it starts to do it or something. Just trying to help everybody out and see if its possible so we can keep 2.2 on our phones to get root until there is a root for GB. Any devs or or users experienced with the DINC2 let us know

If this is really bumping it down to 2.2, put the phone in a static bag. The static bag will block signals. Most of them are translucent so you can still see the display. Make sure you close the bag as much as possible.

nimdae said:
If this is really bumping it down to 2.2, put the phone in a static bag. The static bag will block signals. Most of them are translucent so you can still see the display. Make sure you close the bag as much as possible.
Click to expand...
Click to collapse
lol anyone else will to try it too? it took me 3 hours last night to get all my apps back and get my phone back the way it was. Anyone in to help the team?

also a thought on that note. what if you did it with the back off? the back has the antenna built in so if its off and you dont have any signal would that also work?

damn it. I just tried it. i had the back off so there was no signal so i dont think it completed the update but i still have 2.3.3 if anyone wants to try the static bag thing be my guest.

It just says "updating software information from verizon". with the back off. i tried pulling the battery during it and restarting but it still does it again when booted back up

Are you sure it went back to 2.2? If it came with gingerbread maybe the update is the second gingerbread update pushed OTA.
Sent from my ADR6350 using XDA App

Taebom said:
Are you sure it went back to 2.2? If it came with gingerbread maybe the update is the second gingerbread update pushed OTA.
Sent from my ADR6350 using XDA App
Click to expand...
Click to collapse
yeah it musta been the 2nd update. Did it again without programming the phone or anything and it still says 2.3.3. but idk if that verizon update is going through or not cause it doesnt say completed or not

I had this theory earlier too. Whatever update this is, it's stored in memory somewhere rather than being downloaded. I'm in Abu Dhabi, no way Verizon is doing anything to my phone over the air.

Mine came with 2.2 stock but I am almost certain when the update is done to 2.3, all the 2.2 information is overwritten and/or deleted. I'll give it a whirl later when I get home to see if it works but I am almost certain its a nogo off the bat.
Sent from my A500 using XDA Premium App

Survey says no good... GOTTA rebuild my phone now...
Sent from my A500 using XDA Premium App