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Share your MOTOROLA CARE CENTER experience

share your good or bad experience with MOTO CARE CENTER
I am suffering from torture...!!

what exactly are you going thru? share the details, maybe others who went through might help.

****ing motorola services
freethumb said:
what exactly are you going thru? share the details, maybe others who went through might help.
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well they had told me it will take 10 to 15 mins to solve my problem a bloody and they took three days of my life i had to leave studies and office for that they do not understand value for time bloody suckers

Yup not so good service for me too...
Had to wait ½hr to show my problem then another 15mins for them to figure out what the problem is...
It was buggy cam(was a software problem)
N after those 15 mins they came up saying that there's no problem... so I took a pic from my old 3mp phone n the quality way better than defy...
They said they'll send ot to factory... but I din want that(can't live without a phone...)
Went home n flashed 2.2.2 was at 2.1 problem solved!!
Sent from my MB525(CM7.1.0) using xda premium

thank to god
nogoodusername said:
Yup not so good service for me too...
Had to wait ½hr to show my problem then another 15mins for them to figure out what the problem is...
It was buggy cam(was a software problem)
N after those 15 mins they came up saying that there's no problem... so I took a pic from my old 3mp phone n the quality way better than defy...
They said they'll send ot to factory... but I din want that(can't live without a phone...)
Went home n flashed 2.2.2 was at 2.1 problem solved!!
Sent from my MB525(CM7.1.0) using xda premium
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thank to god we have community like this...we can share experience and guide others from our experience

Well, I think my problem is a bit more frustrating than yours... I have a defective earpiece on my Defy and I have been using it like that for 6 months because there are no Motorola Service Centers in Costa Rica. There were some phone numbers and addresses on the support website but they are outdated and now belong to other businesses and homes.
So, some advice for Costa Rican consumers: NEVER buy a Motorola phone.
I love my Defy, but after the third Motorola phone I can't get service/repairs for, I'm not buying another one (yeah, I'm stupid and I've only had Motorola phones for the last 10 years, hahaha).

Can someone (in New Delhi) help me with repairing my Defy.?

Is there someone who can help me repair my Defy+ (In New Delhi).?
Well, lemme share my problem with all of you first, M a new android user. I switched from Symbian to Android a few months ago (on 9th april 2012 to be precise), bought a new Motorola Defy+. Tested the water resistance many a times. Worked like a charm. Took it to shower with me. After a few days of purchase, i dropped the phone, by mistake, on the road. Picked it up immediately. Noticed a few scratches here & there, on the edges of the body only, none on the screen, ofcourse i had a screen guard on it too, so the screen was completely safe.
After a few days of that incident, i started noticing dust under my screen. & it increased day by day. One day i decided to wash it cuz it was getting dirty, & noticed water getting inside the screen. After a few minutes, noticed a lot of water inside the screen. Then i let the phone dry for a whole day & all the water disappeared (but the dust inside the screen still remained).
Then after about a month of usage with all that dust inside the screen, i decided to visit motorola service centers. Well, there are no official moto service centers in my city (New Delhi, India) where i can get my device serviced. I visited one service center, it was kind of a shared service center. They said to leave the phone with them for a week, & the motorola engineers will visit that service center & will tell them what parts need repairing, the cost, etc etc (ofcourse my device is still in warranty). I wasn't ready to leave my phone in such shady hands, as i didn't trust those people. So i came back home. A few days later, had my Defy+ opened by a local engineer. Cost me a fortune. But he opened it & properly cleaned the screen. I was happy.
The next morning, there was dust inside the screen again.
It increased day by day again. I just decided to let it be & lived with it. I got my defy+ to that same engineer again. He again opened the phone (costing the same fortune) & again cleaned it. This time, i got it laminated too, from the sides, & didn't leave any opening (since i thought the dust was going from the sides). The next morning, i noticed that engineer had left some fingerprints & dust inside the screen & all my efforts had been in vain.
So now, m tired of it all, i had the WORST experience with Motorola Defy+. Well, right now m not really worried of my warranty. Just wanna make my Device neat & clean. So is here any one here who can help me.? Do we have any indian user here, living in Delhi, who can repair my device.? I don't need any expert with the defy's hardware. I just need someone who can open it & who knows what he is doing (since m too damn scared to break my first droid)
Also, if there's any other solution to my problem, please, feel free to share it with me.

how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??

popcorn1122 said:
how much you paid to clean?
you must always give back to motorola service center.... dont beleive they dont have service center in delhi??
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Umm. There are no MOTOROLA exclusive service centers like Samsung, Nokia, etc. There are some offices type service centers. They're like shared centers for BB, HTC, Moto, etc. & i was really uncomfortable leaving my phone with them for a week. So i couldn't do it. :\
& i paid 400 INR per cleaning. :\
Laminating charges extra.

you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable

popcorn1122 said:
you should have given it to the shared guys... they would have given you a receipt...
but in india... even company service centers are not reliable
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Exactly. Not reliable. :\
So couldn't give it to them.
What should i do now.?

WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium

illumanati22 said:
WHR u put up in Delhi
BTW I live in saket
Sent from my MB525 using xda premium
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I live in East Delhi (Dilshad Garden), but i can bring my device to saket if you can really help me out. I wanna get it cleaned & solve the problem permanently. So that more dust doesn't go inside the screen.

[S] yellow screen repairs: your experience

hi, so yeah there are a range of threads on the actual issue. I had though I was one of the lucky ones, but recently i have noticed a faint yellow spot in the middle of the screen. It's kinda annoying, but I don't know if its worth sending the phone in.
this is because I have had a bad experience with my xperia arc and the sony service centre in the uk. (they do fix the phone, but twice it has come with new issues caused by careless handling poorly reattached cover, screws loose and scratches etc.)
so I would like to know, from people who were also in this situation, do they repair the phone by replacing the screen or replace the whole handset? Because if its the former I don't know whether I will risk it...

I went to the shop and explained the problem, they said I was allowed to hand it in. 2 weeks later I got a call to say that the phone was in the shop, went to the shop and and got a whole new xperia s we are about 3 weeks later now and no problems so far, fingers crossed it will stay like that ;p
Sent from my LT26i using xda app-developers app

patato800 said:
I went to the shop and explained the problem, they said I was allowed to hand it in. 2 weeks later I got a call to say that the phone was in the shop, went to the shop and and got a whole new xperia s we are about 3 weeks later now and no problems so far, fingers crossed it will stay like that ;p
Sent from my LT26i using xda app-developers app
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nice! the problem I have is that I won it off sony in a competition (this isn't a problem haha) but means the only option I have is to send it direct to sony

Sony UK flatly refuse to fix mine. I have asked on several occasions in the last 8 or 9 months and get various reasons why not.
I have been told I would have to pay as the handset only has a 6 month warranty. I was also told I would need to prove I had never exposed it to temperatures outside the specified range.
The so called experts in my local Sony place are total muppets, I have heard some pretty strange things while queuing, including some poor woman being told that the backlight on her TV was supposed to be dim to save power and if she couldn't see it properly she needed to make sure she was in a fairly dark room lol
I'm out on business next week so I'll be visiting a different Sony place.
Sent from my XperiaS via transwarp conduit.

I have a very good experience with sony(ericsson) assistance centre in rome .....
they repaired my vivaz 4 times for free [ in italy for the laws , there's a min. warranty for 2 years , ] , and only once i've paid 60 € ( about 45 £) for repair the lcd ..........
Now are 8 months i have yellow tint , and i don't know when take to assistance to repair it because i use my sxs everyday intensively
p.s. infact apple paid ( and I think will continue to pay ) a fine because they apply a standard 1 year warranty while the laws force to have a basic 2 year warranty

oddly enough
i bought the phone 7 months ago
1 month later the yellow tint appeared on my phone only on white pages (dont know if thats your case)
didnt bother to send it back to sony coz i know they suck
5 months later this yellow tint disappeared
odd

jojo1212 said:
oddly enough
i bought the phone 7 months ago
1 month later the yellow tint appeared on my phone only on white pages (dont know if thats your case)
didnt bother to send it back to sony coz i know they suck
5 months later this yellow tint disappeared
odd
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Mine became less severe over time too.
Sent from my XperiaS via transwarp conduit.

On mine, yellow tint on the screen appears only when the phone is very hot and on white background.
It does not bother me very much. So I let it without repair.

that's weird because for me its the opposite, when I got the phone I made sure I didn't have the issue. It was only recently that I noticed it. I think I could probably live with it, the only thing Im thinking of is its resale value...

:| i let it be either.. didn't bother me too much.

phone replaced in one two days
I was facing the yellow tint problem also. Went to sony service center and was pleasantly surprised to get a new phone in two days.

randomboy said:
I was facing the yellow tint problem also. Went to sony service center and was pleasantly surprised to get a new phone in two days.
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nice, what country do you live in? Also how long ago was this?

adsada arc said:
nice, what country do you live in? Also how long ago was this?
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I have had a very minor issue with yellow tint on my handset for a few months, I have as of yet not return the phone for repair due to the possible 2 week wait for the repair here in France.
I would like to let everyone who is suffering with this issue that the .55 firmware from my personal experience makes the handset runs at 4/5 oC cooler and for me means I now hardly ever see the yellow tint appearing...:good:

sorry i am noob here, can anyone tell me what is yellow tint??i never kow this..

Realistically no one should suffer from it any more as far as I'm aware as it was a problem with the first batch off the line. It's since been fixed by Sony. I had to get mine swapped for new from Sony as it was a recognised issue. But i had it on the day of release
Sent from my Jellybean Xperia S

phyvax said:
sorry i am noob here, can anyone tell me what is yellow tint??i never kow this..
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Yellow tint is a issue where when viewing certain shades of white certain patches of the screen would appear yellow ish (like a stain). Most people seemed to experience this in the same areas (down full length of the right hand side of the phone and a large patch in the middle above the tactile buttons)

I got my phone pre installed with ICS. so My Phone is a new one.... I have tested it every aspect. no tints

[Help] No sound in Ear Piece Speaker

Well I have made a mistake to buy a refurbished Wildfire S and after a few days of use I have come to know that sometimes earphone speaker doesn't work. It does work occasionally but it randomly stops working in calls. There isn't any HTC authorized service center near my location. There is only one technician with good knowledge of mobile phones and he said its a faulty earphone speaker but I didn't allow him to take apart my phone to replace the speaker. In my opinion it can be a problem with the contacts of the speaker and I can take it apart to look into that but first I need help from you guys. I have tried to flash different ROMs including EQDKP and SpeedDroid and then back to stock but the problem occurs in each of them. My phone is S-OFF. What do you guys think?
Edit: I can hear the sound when I switch to loud speaker.

sixline said:
Well I have made a mistake to buy a refurbished Wildfire S and after a few days of use I have come to know that sometimes earphone speaker doesn't work. It does work occasionally but it randomly stops working in calls. There isn't any HTC authorized service center near my location. There is only one technician with good knowledge of mobile phones and he said its a faulty earphone speaker but I didn't allow him to take apart my phone to replace the speaker. In my opinion it can be a problem with the contacts of the speaker and I can take it apart to look into that but first I need help from you guys. I have tried to flash different ROMs including EQDKP and SpeedDroid and then back to stock but the problem occurs in each of them. My phone is S-OFF. What do you guys think?
Edit: I can hear the sound when I switch to loud speaker.
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your ear phone speaker might faulty because you switched to stock atlast since problem is same so. and about loud speaker its different thing.
go to htc service center.they only one can help in hardware issues.

crossfire77 said:
your ear phone speaker might faulty because you switched to stock atlast since problem is same so. and about loud speaker its different thing.
go to htc service center.they only one can help in hardware issues.
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Thanks for the reply but I said there is no HTC service center near my location.

sixline said:
Thanks for the reply but I said there is no HTC service center near my location.
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yeah but there is not other way around.you have to go where service center is near your city. just dont let any other shops to open your phone because they people dont know much and they might brick your phone too.

crossfire77 said:
yeah but there is not other way around.you have to go where service center is near your city. just dont let any other shops to open your phone because they people dont know much and they might brick your phone too.
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Yeah you are right but its too difficult for me to spare some time in weekdays as authorized service centers are closed on weekends. I was thinking to take it apart myself just to see whether there are some loose contacts.

sixline said:
Yeah you are right but its too difficult for me to spare some time in weekdays as authorized service centers are closed on weekends. I was thinking to take it apart myself just to see whether there are some loose contacts.
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yeah do what you think its right.but sometimes its just not working.you have to replace this part.good luck anyways.

Day before yesterday, I talked to the same local technician who told me that sometimes the problem occurs due to loose screws as the earpiece just touches the main board and is not connected by any solder etc. So I checked the upper two screws and found out that both were loose. So I tightened them and after that problem was gone. Earpiece is working good. I'll check it for one or two more days then update.

sixline said:
Day before yesterday, I talked to the same local technician who told me that sometimes the problem occurs due to loose screws as the earpiece just touches the main board and is not connected by any solder etc. So I checked the upper two screws and found out that both were loose. So I tightened them and after that problem was gone. Earpiece is working good. I'll check it for one or two more days then update.
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thats great.:good:

crossfire77 said:
thats great.:good:
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Yeah that was great but now it has completely stopped working.

sixline said:
Yeah that was great but now it has completely stopped working.
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haha that sucks man.might you reallly check out your phone with htc guys.
i have very good cum bad experience with service center.
5 times PCB change,2 times display,1 time speakers and all,1 time UI buttons,3 times battery.
all things came up in warranty to thank god.or it ll cost me upto INR 30,000+
but last time when i changed my PCB then after i flashed around 200+ times still no problem.:good:
PS when you get free time go to service center our phone has deeper hardware than just bunch of loose wires.

crossfire77 said:
haha that sucks man.might you reallly check out your phone with htc guys.
i have very good cum bad experience with service center.
5 times PCB change,2 times display,1 time speakers and all,1 time UI buttons,3 times battery.
all things came up in warranty to thank god.or it ll cost me upto INR 30,000+
but last time when i changed my PCB then after i flashed around 200+ times still no problem.:good:
PS when you get free time go to service center our phone has deeper hardware than just bunch of loose wires.
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You are right but I took the risk by replacing the earpiece from that local technician and now its working fine. It was very difficult for me to drive 3 hrs to islamabad (where HTC service center is located) and give them my phone to hear that they'll return it after one week. I'm praying now that it wont bother me again...

Hope so..
For me service center is near to my home around 5 kms..and great news is they wont see ur bootloader state..they just need stock rom with stock recovery.
Sent from my HTC Wildfire S A510e using Tapatalk 2

Great support by HTC Germany

As the main topics of this forum are whining about the update situation, ranting about hardware defects and other unpleasant stuff (but justified, though), I'd like to share my recent - positive! - experience with HTCs support.
A week ago I decided to send in my phone because it suffered from the well know wifi-problem. I also mentioned that I had some screen flickering when the battery was running low, but I had lived with that for the last 18 months and it wasn't a big deal.
So, what did HTC do to my phone?
They replaced the wifi module. They replaced the bezel module (apparently something related to the display). They replaced the battery. And on top of that, they replaced the white cover, which had suffered from far too many falls to the ground. They reinstalled the newest firmware.
So, what did I pay?
Nothing.
Just picked it up, and in fact, I have a new phone, which will be good enough for the next 18 months of calling, texting, internet browsing, music, youtube, reference, a little gaming - with or without 4.4.
So, after my beloved HD2 died the day the One X was released in Germany, I immediately got one. And it is and was a great phone. It never reached the unbelievable community support the HD2 had (which never even received the last official version of windows mobile 6.5 from HTC), but it still is a great phone with a great design and user interface.
Okay, I just wanted to add this, hoping that there is still anybody here actually enjoying this beast of a phone
Sent from my ASUS Transformer Pad TF700T using xda app-developers app

I just have to.... I returned mine 4 times because they didnt want to acknowledge the wifi problem and then the backlight problem. Then the newest update came (sense 5) and it broke my wifi. Called htc they said i have to wait for an update. Which took 3 months. Which means i couldnt use my wifi for 3 months... So yeah
I am glad for you you had a good experience.
Sent from my EndeavorU using Tapatalk 4

i think it's just in nearly all other countries except of germany htc has really bad support...because in germany i got the problem with apx mode...bad wifi...bad battery life even with second battery...and housing was in a bad condition too...send it to them...and see there all except from the screen was new screen wasn't replaced because it was already like new and i just had to pay a few €for the delivering nothing more graet support in germany...but bad in others :/ ..

I had a good support from HTC repairing center in Middle East
I asked my brother to buy me the HOX from KSA is it was there much cheaper than here in my country Jordan , adn he biught it with an international warranty , I rooted it and Flashed a Custom ROM on day one
within a year I started to suffer from Black Screen of Death , I did send it to HTC local repair center but they claimed that the international warranty only covers software things so I decided to send it back to KSA with express shipping to my brother
there at KSA they replaced the Main Board without a question for free and my brother brought back with him , maybe I were lucky enough

One-X-master said:
i think it's just in nearly all other countries except of germany htc has really bad support...because in germany i got the problem with apx mode...bad wifi...bad battery life even with second battery...and housing was in a bad condition too...send it to them...and see there all except from the screen was new screen wasn't replaced because it was already like new and i just had to pay a few €for the delivering nothing more graet support in germany...but bad in others :/ ..
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Support in Holland is also very good, just had my volume rockers broken and they have fixed in a couple of days and fitted the latest firmware. And this time table was including sending it in and back with a courier. Happy with the HTC ( the same story applies to my old sensation).

yea i think in whole EU we have better support then somewhere else...but also here some guys were not so lucky like we :/ ...