Was heading home yesterday from work, looking up in a contact in the phone book, when I stumbled, lost grip on my Arc, and had it hit the pavement face-down. The result: a cracked glass in three places.
The display hasn't been damaged (luckily), but the glass has developed three dot-like cracks, one about a millimeter wide, the other two smaller, but noticeable still. Ever since the "incident," the display seems to have lost some of its "vibrancy," and, moreover, the phone's developed somewhat of a lag when opening the phone book, the messaging service, or accessing most any other application on the phone. Am thinking of taking it to the service center, but I'm worried about one major thing: whether the service center technicians will be able to re-vacuum-seal the space between the display and the glass once they're done replacing the glass and fixing the phone.
I hate to see this happen. The phone's not cheap, and I made the purchase, moreover, only a couple of weeks back. Had really grown to love it. Just my luck to have it damaged. Or maybe stupidity to be reading the screen while walking.
Lycan73 said:
Am thinking of taking it to the service center, but I'm worried about one major thing: whether the service center technicians will be able to re-vacuum-seal the space between the display and the glass once they're done replacing the glass and fixing the phone.
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You would think they would return it in 100% working condition if you go to a service centre.
Related
Hi,
has anybody encountered this?
Few days ago, I noticed my display is not "clean" anymore, it has a colorful oil-like blot on itself. The blot does not cover the whole display area, but has an almost
uniform 1 cm thick padding..that means the blot area is a smaller area in the middle of display.
By colour I mean a visual effect that resembles a drop of oil/gasoline in water on the street.
This happened to my sprint tp2 and soon after the touch screen stopped working. I just replaced it by buying a replacement screen/top housing on ebay. Quick an painless really, no need to fiddle with the digitalizer and all that mess. I hope this isn't the case for you but expect the worse my friend. Best wishes man.
You,ve probably got the dreaded Newton Rings. I had my screen replaced about 2 months ago by HTC for the same reason. Luckily I had a month left on my warranty so i got if fixed completely FOC. My warranty has now been extended to run out next month.
Update:
My newton rings got really bad a while ago, the screen stopped function at all.
I registered my TP2 directly to a Czech servicing company (I am Slovakian)..
Now comes the interesting part.
1) They sent a courier for the phone and it took them a veery long 3 business days to repair and send it back by a courier, directly to my office. The courier man had a specialy designed bag for protecting the phone on pickup.
2) They did not care at all about my forgetting to reflash stock SPL
3) Nobody asked them for this, but besides the digitizer, they also "repaired" (read replaced) the buttons, the silver border, the display and the rails in which the upper part moves. For free.
4) They flashed a Slovakian stock ROM for me..Who could have know, that know that such a thing existed
Well, I got my Nexus on thursday, but immediately I noticed a problem .
At the bottom, the glass is slightly tilted, on the right is raised above the frame, while on the left is recessed ...
these are some pictures I took
I talked to the shop and they told me that they will solve the problem (repositioning of the glass) ...
What I wanted to know is what happen when the phone is opened, because on my current Nexus One, after first service, i have tons of dust entering between the display and the glass, and obviously I don't want the same thing also on this phone
So, do you have some experience with samsung's assistance ?
thanks!
anyone ?
As long as it's purely cosmetic, I wouldn't risk (or waste the money) having some guy open the phone to even out the glass.
Mine is the exact same way at the top of the screen, and I only noticed mine a few weeks after having it just because I was looking very very closely at the screen.
However, the problem it's quite visible on my phone, the difference between the two corners is about 1 mm, and with the glass that protrudes from the frame is even more subject to scratching ...
I don't know what to do ...
there is no one who opened the phone ?
The what you call a "glass" is the whole screen, so there no any way you get dust particles under it, as there no "under" , maybe the glue that hold it not have not dry good, I remember SGS2 have some yellow tint, or maybe it was SGS1, anyway things like that do happen to some devices.
Are you sure?
I have always found that touchscreen ("glass") and the display are two separate things
I'd return it for a replacement, that's an obvious build defect cite that you fear it'll either get worse or become a leak source.
Also, I am relieved I don't have this issue although I'd expect that I'd notice it quickly as you
Hi xda,
I am observing something very strange on my phone, and since I dropped it last week, I observed a new occurrence.
So now I have 3 scratch-like scars on my display, but they are not on the surface, but down below, they are perfectly straight and seem to be on the exact border between the display and the frame.
Sadly, I could only make one picture, since my phone has the better camera.
Hi,
i have a similar scratch in my P6 similar of yours...I didn't notice right away,only looking the screen very closely...My scratch is at the left-top of the border,straight to it.
you too. has the same scratch. is under the glass. I wonder if the warranty replaces.
So, it's not just me.... When I have time I will go back to stock and then go to the operator and ask for opinion and/or replacement.
I went to my carrier but they refused to fix it under warranty. It was due to the use of the phone, and I'd be charged 200 euro for the complete screen replacement. Not that this phone worth more now a days. And sadly my scratches have gotten a little big longer
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
ThatAngryGnome said:
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
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Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
gettingerr said:
Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
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For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
ThatAngryGnome said:
For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
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Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
gettingerr said:
Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
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Yep parts aren't available online yet :/ But your comment gave me the idea to check up on my credit card and see if they'll pay for it since I've only had the phone for like a month. I'll be driving close to a Ubreakifix location soon anyways, so I think that's the best course of action. Hopefully this means I can keep my waterproofing on my phone which would be lost with a DIY repair.
Thanks for your help man!
Here was my experience. Good luck!
https://forum.xda-developers.com/showpost.php?p=74594202&postcount=7
My Pixel 2 xl was in a case 100% of the time and my camera cover also shattered for no reason that I know of. It seems like they may have a problem with this. I do know around the time frame it shattered was when I was going from 70 degree room to -15 deg for a while snowblowing, then back in the house. There was nothing in my outer pocket that could of caused the shatter. I've seen too many other posts about the camera cover cracking by itself and not the entire glass back cover.
I don't know if it is or not, but the camera cover should be made out of the same glass on the front of the phone. Camera still works but it's loose inside after removing the small shards and sometimes I get jello like wave wobble while trying to focus. I'm going to wait and see if more people report this before I send it in to fix it which was quoted by ubreakifix local sioux falls store minimum of $130 and up to $220 if they can't reuse the LCD screen after taking it off. They said they have to remove the front screen to get to the back to replace the camera and cover.
I am having the same issue. I bought a supposedly really good cover for it through Spigen and the lens on the back camera somehow shattered (haven't dropped it and have no idea how it broke). The back glass isnt broken at all, just the lens glass. Surely this must be a google issue. I contacted Google and they gave me some phone number and I rang and left a message days ago and was a weird answering machine and no one has called me back. Prettty dissapointed with the Google Pixel 2xl and wishing I had of got another Samsung. (I am in Australia)
pixel shatterred lens
Same thing.
My pixel 2 is in perfect condition inside a case.
The lens section of the back is broken... I can still luckily use it perfectly AFTER 2-3 months? There were extreme temperatures though so.
I just chatted with google and they told me to get it replaced with their repair dealers......
I got mad after that.
REALLY? HELL NO.
I need to file a claim with my CC soon about this too since google will do nothing.
I looked online all these phones using badly manufactured glasses.
look up wiki Spontaneous_glass_breakage
The repair cost would be about 10 dollars if I do it myself when the parts come out.
This is not limited to google, but samsung, lg, etc all of them.
Google and android manufactures wants me to pay 70-80 dollars to repair it with their authorized repair shop....
When it was their neglect NOT MINE.
NO damage in any other section of the pixel 2 phone. This is beyond ridiculous
I'm really disappointed.
My camera lens broke this week as well. Always keep the phone in a case and have not had any drops. At least on mine it's not large - its just the faintest hairline crack that runs halfway across the lens. Not at all like the break pattern I would expect to see if something hit it.
Luckily I have Fi device protection on this phone, but even with that I will have to temporarily shoulder the cost of the replacement device until they receive my current phone. So... just gonna live with it for the time being until next payday rolls around. :/
Hey! I'm a journalist and had the same thing happen to my phone. Would you be interested in talking? This seems to be a really common problem and Google says no one has told them about it.
Protection
I also had mine break within the first week that I got it--- I NEVER dropped it. Google nor Verizon would do anything. Just paid $200 for a replacement device but I do not want to start it up without having a way to protect this delicate glass. What can I do to protect this? Called Google to ask about protecting it and all they recommend is buying the Google case, WHICH I ALREADY HAD. Thinking about buying a liquid screen protector and applying that to the lens, thoughts on this?
I have a Google pixel XL 2 from Verizon. Have total mobile protection through asurion. I use my camera frequently never had issues. Ironically on my daughters birthday the other day I went to take pictures of her opening gifts and noticed a line. Turn phone around. Low and behold my camera glass lens is broke. I removed Glass and tried to continue to take pictures and as another poster stated the lens was loose and didn't properly focus so pictures weren't at sharp. I called asurion to file claim they said they would send a replacement as soon as tomorrow for a $200 deductable. I explained it was only glass covering back camera lens didn't seem to deem a $200 deductable it's not a broken screen. They said they didn't offer repair only replacement hence the high deductible. My lens broke from what I don't know. No blemishes on phone. Never dropped it. Had a Spigen rough armor from day one that has bumper around camera. And don't put it in any compromising position. Upon research and wide spread accounts of spontaneous broken back lens with no idea how it happened I felt maybe Google would fix it for free. Contacted customer service and was told to contact ubreakifix which I did there's one not to far from me. They said it would be $110 to replace back camera. Not as much as insurance deductible but still pricey for what I believe to be a hardware defect of LG/Google themselves as opposed to the fault of owner.
Search "replacement glass pixel 2 xl"
https://www.youtube.com/watch?v=xGcNccfpacE
I seen that but it doesn't seem to offer just glass covering camera on the part supplier links he provides just the back glass panel and the entire camera itself. I don't think the camera is damaged just the glass and it was only glued in. I found one dirt cheap but it claimed to only fit only. the smaller pixel 2 and not the XL variant which I thought they had the same camera?
My screen started to delaminate from the protective layer in the hinge area. Literally while I was talking to Motorola, I dropped the damn thing and shattered the back glass, which pretty much eliminated the possibility of getting the screen fixed under warranty as I'd already been having to argue with them about whether the screen issue was caused by "physical damage" (I'm not terribly impressed with the warranty support for such an expensive phone, fwiw).
Anyway, since they wanted 900 to repair it, and I only paid 800 on sale, I just ordered a screen and new back glass from Mobile Defenders.
Unfortunately, while taking it apart, I moved a little too fast and managed to crack the front glass pretty good too, and that doesn't seem to be available from Mobile Defenders, but you can get the glass on eBay for about $50.
In looking at the front glass, it isn't obvious how I'd remove the exterior screen from it in order to move it to a new piece of glass - has anyone performed this repair?
My first incident, I broke the rear "glass" battery door housing (yeah, real smart, make a phone out of ceramic like glass) and managed to find an OEM replacement. It was super easy to change, and I had some mobile phone adhesive glue (for repairing LED screens on handsets) because the seller forgot to include the adhesive stickers.
I mailed my phone to Motorola, and they received it Monday May 2nd for two issues... I had two pixels go bad (they stay lit white all the time) and making calls, the person (hence, the TX from my Razr) could not hear me (I sounded like the first gen digital phones with bad reception, robotic aqua underwater warble) rendering the phone useless to use.
Motorola states 5 to 7 day turnaround. They received my phone and have not even started to work on it.
Motorola screwed me...
I love how technical services can void themselves of all obligations and use the "liquid damage" card.
I live in the North, it's cold. Everybody should be made aware that if you live in a cold environment and you go from a warm environment (using your phone indoors, or charging your phone while driving) and going outside, you are exposing your handset to cold. If condensation is liquid damage, then I do not know of any electronic device that you can use in the winter that would be exempt from possible condensation.
I had this discussion with Apple in the past, and they overturned there decision on a laptop and repaired it under warranty being aware that this is a possibility and that it may trigger the water stickers that phone manufactures place inside handsets.
I understood when I purchased my device that the Razr 5g is on the forefront of design and technology. I get it that the rear housing that is made of ceramic can crack if dropped. I know that the foldable screen is subject to many problems, like delamination, pixels going bad etc.. But considering all this, the service offered by Motorola and there lack of customer service (I have called many times, getting line disconnections (their phone system sucks), speaking with third party call center representatives who are clueless, being "not listened too" and replied with generic off topic replies... I don't see how they can offer flagship devices and expect the Diehards (when Motorola was an American Cell Phone Company and Communications Powerhouse) to buy in to the next generation flip.
Incredibly disappointed. I'm going with my plan B. Screw U Moto!
I did manage to figure out the disassembly process, but the replacement interior screen I received ended up being defective - the image worked, but it did not detect touch. I reinstalled the old messed up screen, and although it was half whited out from the damage by this point, it could detect touch, so I know the issue was the replacement screen.
Mobile Defenders were kind enough to fully refund me on the price of the replacement screen, at which point I noticed that complete, working Razr 5G phones could be had used for $200 - half what I paid for the replacement screen. Between that and Moto's crummy support and warranty policies, the garbage camera on the phone, and the fact that I hadn't had a security patch or software update since getting the phone and was still stuck on Android 11, I just gave up and got a Pixel 6 Pro.
It's huge, and I hate how huge it is, but it works, it gets updated, and it can stand up to daily use.
I will very likely never buy another Moto device - even trying this one was an experiment.