Develop Bugs

[Q] Warranty question

Hey guys i'm having a problem with the USB port on my evo. It will only charge if the plug is facing up and as soon as it moves it stops charging. Its not the USB cable cause i checked 4 different ones. I got my Evo in june, the day it came out so its still covered under warranty and i also have the $9.99 insurance from best buy. Whats the best way to get that fixed? I read somewhere that if i send it in to sprint i would not get a loaner phone which i think is unacceptable. Thanks

Paulrybicki83 said:
Hey guys i'm having a problem with the USB port on my evo. It will only charge if the plug is facing up and as soon as it moves it stops charging. Its not the USB cable cause i checked 4 different ones. I got my Evo in june, the day it came out so its still covered under warranty and i also have the $9.99 insurance from best buy. Whats the best way to get that fixed? I read somewhere that if i send it in to sprint i would not get a loaner phone which i think is unacceptable. Thanks
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I would think that BB would cover this under warranty and hand you a replacement on the spot. That is what I would do anyways. Otherwise, why pay for the insurance?

I was in the same boat except my charger port completely failed..PC wouldnt see it, no cables or wall sockets would charge it.. I took it into Sprint and they swapped it out for a NEW (yes new, I checked the refurb status and its not) Evo. I got mine in June as well, was a 002 while this new one is a 003.
All I paid was 35.00 for the swap, which was refunded back to me and will show up on next months bill. I did NOT have the insurance from Sprint or BB.

Thanks a lot man. I'm gonna have to try that. I called sprint and after talking to 5 people i was finally connected to HTC and they said i have to send it in and would be without a phone for at least two weeks .

I'm guessing I should probably unroot. right?? or since its the usb port it doesnt matter

Paulrybicki83 said:
I'm guessing I should probably unroot. right?? or since its the usb port it doesnt matter
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I would. While WE know that rooting wouldnt cause that, sprint doesnt care. To them, if you are rooted, you void the warranty.

Asurion Question

So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and reuqested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?

pulazki said:
So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and reuqested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?
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They're definitely going to require you to send back the phone you filed the report about.
Your best bet is to call them and explain the situation and see what they can do for you.
Sprint has no dealings with this so you have to call Asurion.
As to what they'll say? I have no clue.

Asurion just wants a phone they can refurb and resell. I doubt they'll care what phone you send them. Definitely give them a call first though; this isn't a situation where you want to try to beg forgiveness rather than get permission. That could be an expensive mistake, and could even be considered insurance fraud.

Your best bet is to call them and explain the situation and see what they can do for you.
Sprint has no dealings with this so you have to call Asurion.
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Yep, thats your best bet. We cant say what asurion will want you to do, only they can tell you that.

But technically, how would they even know? Because i dont even have the original phone that the insurance company sent me, so it's not like i'm sending back the same phone they sent to me? Technically they would be getting a brand new phone that Sprint just gave to me in place of the insurance phone that broke and it works, rather than my year old phone that has issues

pulazki said:
But technically, how would they even know? Because i dont even have the original phone that the insurance company sent me, so it's not like i'm sending back the same phone they sent to me? Technically they would be getting a brand new phone that Sprint just gave to me in place of the insurance phone that broke and it works, rather than my year old phone that has issues
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Every phone has unique identifiers; the phone with your ESN is the one that is insured, so if you send one with a different ESN then technically you're not sending back the one you are paying to insure.
We're not saying they won't work with you, but you're running a risk in not working it out with them ahead of time.

It just needs to be understood that if you send back a different phone and don't call them first they could technically prosecute you for insurance fraud.

pulazki said:
So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and requested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?
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Why did you file a claim for a known software bug in 2.2? All you had to do was take the phone to a service center and they would have swapped you out with a charged battery and suggested that you upgrade to 2.3. Even if the service center couldn't swap you out for a charged battery they would atleast been able to order a new phone without the deductible.
Now for even more bad news. Asurion is expecting to receive the original "defective" phone back and may check for the correct ESN. You can risk sending back a different phone but if they do check the ESN you're hosed. You can try to send back the Sprint AE phone you received but you want to call Asurion first.
In the future please refer to the Sprint S & R thread in my sig to avoid any confusion and possible expenditures on your part.

Insurance question

Will i have to flash back to stock before i take my phone in to get my charger port fixed?
Sent from my PC36100 using XDA App

I would recommend it because if the sales rep sees its rooted they can deny insurance. You probably will just get a new phone anyway so you would have to root it again.

You are both wrong. If you are going through insurance, just call Asurion. No need to take it into the store, as Sprint doesn't deal with insurance, they will just give you the number for Asurion.
And rooting doesn't void your insurance, it voids the warranty. Two different things.

If he takes the item to the sprint store, they will give him a whole new phone. I have done it before as long as you have insurance. I also I believe its been covered on the forums before that sprint could deny if its rooted.

Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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+1
Store first.unroot first.asurion will charge 100.00 for this repair in most cases..EVO 4g
hacked ass EVO. Mikg 2.58/aggresive freedom .9 universal

and what is asurion exactly?

ftwaynejuggalo16 said:
and what is asurion exactly?
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http://lmgtfy.com/?q=asurion
KJ

I got my replacement today from Sprint. Went in originally with my phone being rooted. It failed two of four connectivity tests(not sure what it is called, I forgot, but they think the antenna is bad), got my phone ordered no problem.

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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It depends. I believe if the charger port contacts are still intact to the main board, it will be replaced under warranty. If the contacts are broken off, then it needs to be an insurance claim. Or maybe it's the other way around, I'm not sure which way it is.
and what is asurion exactly?
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Asurion is the insurance company. If you pay Sprint 8 bucks a month for TEP, then you are covered under Asurion. If you ever break/lose/shatter screen on your phone, you would call Asurion and pay the deductible to get a replacement. Taking it to a sprint store it useless, as they don't deal with insurance claims, and they will just tell you to call Asurion.

my phone still charges but I have to play with the cord and the only charger that will work is the one that came with my phone, no other ones like the lg chargers or even the one from my moment will work.I even tried one from my buddys evo and it wouldn't work. Weird. I've read that it's a common problem with the Evo so if anything this would be the place for all my answers. Thanks guys.

Sprint service help

So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.

I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!

mmhama2 said:
I've heard that some people are getting EVO 3D's instead of the 4G. It's hit or miss, but that would be cool to get a 3D as a replacement!
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That is only if you go through asurion and if they have no og in stock
Sent from my PC36100 using XDA App

fitz420 said:
So I have 2 evo's and I've been with Sprint for 10 years. In the past couple months the haptic feedback motors on both have died. My wife and I are very busy and have to move mountains to find the time to get to a Sprint store. For this reason I really DO NOT want refurbs. In my experience one refurb leads to another.
Do u guys think that sprint will work with me on this? I love the evo and wish it wasn't eol and would be perfectly happy with a NEW evo....although I know this won't happen.
Any advice? Thanks.
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If you don't have insurance, then you'll either have to live with no haptic feedback, or live with a refurb, unfortunately. With the EVO being EOL, there aren't anymore "new" ones.

evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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Lou8729 said:
evo4gnoob said:
That is only if you go through asurion and if they have no og in stock
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off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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I don't think they can fix that. You'll probably end up with a refurb, if any are available. If you had TEP you might be able to get a 3D as a comparable replacement, but otherwise you're stuck waiting for refurb OG's to get in.

Lou8729 said:
off topic but i lost my wimax rsa keys some where in the process of either upgrading my radio version or switching roms. unrooted the phone completely and going to take it back to sprint to try and get it fixed. So my question is Would they replace it or actually fix it?
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If you have a nandroid backup with the wimax partition then you can just restore. CWM backs it up automatically iirc, in Amon Ra you have to select it. Sift through your nandroids for a wimax.img and you should be good to go without a replacement.
Supersonic Evo 4G | MIUI | Tapatalk

I do have insurance. As much as they offer. Does this mean they will try and give me a refurb

fitz420 said:
I do have insurance. As much as they offer. Does this mean they will try and give me a refurb
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Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.

sitlet said:
Yes you will get a refurb. I really don't understand why people demand a new phone when the one they have now is clearly used. If you get in a car accident, you dont get a brand new car, you get a similar model worth a comparable cost.
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Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many

-EViL-KoNCEPTz- said:
Car insurance also doesn't give you a replacement that may or may not have been in an accident before you get a car that has never been in an accident, phone insurance you get whatever they give you no matter how much worse off it is than the phone you are replacing, like my evo for example looks brand new, I wouldn't want a refurbished that is all scratched up with light bleeding and a creaky power button I want a phone in like new condition like mine, that's y I don't pay for assurion anything they cover I can replace/repair for less than the 100$ deductible and keep a phone that I know where it's been and what's happened to it
We are legion, for we are many
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My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.

You never know why it was refurbished every refurbished I've ever gotten seemed to be defective starting just after the complaint period was over that's why I cancelled my insurance I can repair my phone myself cheaper than paying the deductible I can get the LCD digitizer with front bezel and an entire housing for 85 bucks if I need it anything worse than that and ill just upgrade to a new phone its about time anyways evos been around since release so upgrades coming up soon
We are legion, for we are many

Isubbie said:
My experience is that most refurbs have brand new casing slapped on them now for that reason alone. Too many people would call in upset their replacement phone had scratches. I've never had any problems with the refurbished phones.
However, you're going to get a refurb, evo4g isn't manufactured anymore if you want a phone it's going to have to be refurb. Though the sprint store can replace anything on your phone if they have the parts, I know one time a sprint repair store swapped all the guts from one evo 4g to another just so they wouldn't get the refurb phone.
I don't understand what's wrong with a refurb phone as long as it's a brand new case and screen.
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The refurbs do have a new casing on them. Shouldn't have scratches. If you read the copy given when going to a repair center, it states that the technician may use "harvested" parts. Also, the refurbs coming back are also dependant on the initial diagnoses, tech sends it in for a bad touchscreen but no mention of USB issues, next person is SOL. They do get checked prior to shipping out to your service center.
The majority of techs that Sprint has, do not have techy experience. Also, they aren't allowed to solder anything, any longer. I soldered a power button back on for a customer, but couldn't claim labor, cause I wasn't supposed to have done it. I didn't want to order it either, because we're given a budget/exchange limitation on a monthly basis.
I have a refurbished 3D(through Asurion in August, my brand new 3D is the Gulf), which I have flashed the hell out of, it's still going. Maybe I got lucky.
Sent in L*W*H

they said they checked the antenna and files and every thing was "ok" on it but they just couldn't understand why the 4g wouldn't stay connected. thought to my self maybe cause the keys are gone. but then again they said they would replace it for another one for no cost, so just stayed quiet. I had done backup's using CWM and Amon ra before loosing my keys but when i went back to re-storing a back-up i had done it still didn't re store my keys. some how they were't there aswell.

To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).

fitz420 said:
To be more straightforward here......can I refuse a refurb? I have nothing but bad experiences with them in the past. I believe, if I recall, that years ago I refused a refurb politely and was given a new phone. I suspect if this phone wasn't out of production they'd give me a new one (or 2 in my case).
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Not really. As stated, with Best Buy and with Sprint, their policy is usually to give you 3 refurbs before they allow you to move to a new device.

return rooted evo at sprint

Hey guys was wondering if anyone has returned a rooted EVO with custom Rom to sprint for insurance claim, my wife's EVO charging port broke and phone is no longer charging, we have insurance through sprint but the phone is rooted and can't return to stock because can't charge it to power it up, will the sprint tech find a way to power it up and not want to file a claim because its rooted and running a custom Rom or should I be ok taking it in like that

It shouldn't be a problem. Your issue is with your charging port being broken, which is a hardware problem. If the problem was related to rooting your phone, things might be different. My understanding is that Sprint generally doesn't care whether or not the phone is rooted, as long as the problem isn't directly related to your phone being rooted.
Sent using my HTC EVO LTE and a magic wand

FinZ28 said:
It shouldn't be a problem. Your issue is with your charging port being broken, which is a hardware problem. If the problem was related to rooting your phone, things might be different. My understanding is that Sprint generally doesn't care whether or not the phone is rooted, as long as the problem isn't directly related to your phone being rooted.
Sent using my HTC EVO LTE and a magic wand
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Thanks for the response, I took it in to sprint and they told Me they couldn't do **** about it even though I have insurance, they said I have to call file a claim and pay $100 deductible and I would get the exact same phone in mail

bayniner said:
Thanks for the response, I took it in to sprint and they told Me they couldn't do **** about it even though I have insurance, they said I have to call file a claim and pay $100 deductible and I would get the exact same phone in mail
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If you have TEP (Total Equipment Protection) they should fix it. I think you still have to pay like $35, but it beats the $100 deductible through Asurion, and you get your phone back, not a replacement. Take it to an authorized Sprint repair center and see about getting it fixed.
Sent using my HTC EVO LTE and a magic wand

FinZ28 said:
If you have TEP (Total Equipment Protection) they should fix it. I think you still have to pay like $35, but it beats the $100 deductible through Asurion, and you get your phone back, not a replacement. Take it to an authorized Sprint repair center and see about getting it fixed.
Sent using my HTC EVO LTE and a magic wand
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I did take it to a repair center and the technician opened it up and said it couldn't be repaired, do they send you back the same phone I thought the EVO 4G was discontinued, I would of preferred to get it fixed than pay deductible but they said no

Asurion will send you a replacement EVO, unless they tell you otherwise.
Sent using my HTC EVO LTE and a magic wand

With how old the EVOs are now, the charging port may just be filled with pocket lint/dust, not allowing the charger to make a complete connection with the port. Trying cleaning it out with a toothpick and see if that helps at all since they aren't helping you at all at the moment.

Interesting, if this it's the case, my next phone is going to be purchased at best buy, they ask no questions.
Sent from my PC36100 using Tapatalk 2

My power button quite working 7-8 months ago so I took it to a local service center. It was obviously rooted and the tech there flashed it back to stock rom (left root intact) and ordered me a replacement. He never said a word about it and the cust. service woman that I talked to asked me what ROM it was so they obviously knew. I'm not sure if she added any notes to my account or not but they were very nice and helpful.

Even with TEP, Sprint won't fix a broken charger port because it's defined as physical damage so you have to send it to asurion. That's what they told me when mine broke and the replacement came shipped with the same issue. And Sprint changed their policy a while back, they will accept rooted phones but when they return it to you it will be stock with the latest software.
Sent from my EVO using xda app-developers app