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Well that insurance finally paid off...

Stopped by the Sprint store today to have them look at my battery. It has been acting funny lately. Wouldn't charge then would charge then suddenly would go dead, etc. Have some secondary batteries that work fine but the stock one was a mess.
Anyway, brought it by the store and they tested it and it was ok. They then mentioned that my usb port was kind of loose and ordered me a brand new phone, just like that - no charge.
I was under the impression that there was a $100 deductible, but apparently that is only if you lose or break the phone. If there is a defect like a bad usb port (not my fault), you get a freebie. Cool.
There is no point to this other than it's a nice story about customer service actually serving the customer. Maybe if your phone has been acting up and you have been hesitant to have them look at it because of the deductible you should
** Here's to hoping I get a brand new phone and not some beaten up refurb.

Let me know if its a refurb or a fresh spanking new phone! I need a new one cause my usb port is very loose and wont charge unless bent a certain way. I want to get it turn in but not for $50

I got a phone from Asurion and it was a refurb. They almost always send out refurbs. The refurb I got had, well, I don't know of any other way to describe it but as a dent in the screen kinda like someone took a safety pin and pushed it into the screen. I called asurion about this and told them I don't mind getting a refurb, but my original phone was in better condition than this and I would expect the refurb to have gotten a new screen. He said I'm sorry for the inconvenience and went through his little testing and questions formality and sent me a brand new one. Anyway, the insurance will never be worth it until you actually needed it. I didn't mind paying the deductible actually, especially after they sent me the brand new one for free because the refurb was f'd up.

I hate to say it, but you didnt get lucky or anything. Your usb port was bad, which is a hardware defect, and is covered under the 1 year warranty from the phone. Insurance ONLY is for if you lose, drop, water damage, or get your phone stolen.
And it will be a refurb.

My store swapped out my battery for a brand new one when it was having issues holding a charge. I have found that the service you receive depends greatly upon the staff of the store you visit.
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Assuming you have the total equipment protection (the one that is 7 dolllars) it covers what is called ERP - equipment replacement program, for if you loose the phone or is damaged beyond repair. And then there is ESRP - equipment service and repair, which covers software/hardware defects at no cost. Even if the phone is outside of the one year manufacture warrenty. As long as you have TEP. hope that clears it up
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Yeah i claimed insurance on mine cause i lost it and they sent a older hardware version. Im having the screen seperation issue with it.Think i should call and tell them?...will they send me a different phone?

The sprint store I go to will fix most things on the spot for free if you have insurance. They couldn't fix my usb so they gave me a new phone(so i thought). It turned out to be a refurb and the screen went out three different times in about 4 months. The last time they fixed my phone they didn't put my phone back together properly and now the battery doesn't sit completely flush. Sprint pisses me off sometimes.

Well in regards to the issues with the replacement device gone wrong, they tell you up front its a referb. But that doesn't excuse it from not working. If you are still having issues call into customer care and ask for tech, and then once in tech ask for multiple device replacement group. They will assist you
Sent from my PC36100

I just got a new phone from Asurion not a refurb so it does happen. My experience is that usually if the store orders it at no cost its a refurb and when you go through Asurion and pay the 100 dollars I've gotten new phones, back from my old mogul days.... sometimes if they dont have any available theyll send you the newer model which is how I got my first touch pro

Honestly, with the asurion phones it is generally a refurbished if you only receive the phone and not a phone in a box. Very frequently though, they have been sending out new evos in box. Also, if you do not have TEP, ask the tech about paying 35 dollars to order a new phone. They will still have to open it up and inspect it. However if the phone is liquid or physically damaged, lost or stolen, the store will be able to do nothing. Then you've got to go through customer care and generally they'll order you a new phone or add TEP for you. Hope this information is helpful. Not all of us Sprint techs are against the customer.
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It's considered a warranty replacement rather than an insurance claim, administered by Sprint on behalf of HTC, but a lot of the reps are dumb/shady/refuse to acknowledge its existence.
Technically (and correctly) you don't need TEP/insurance/repair or anything on your plan to get it, but again, depends on the rep.

lol i remember i bought the samsung moment back in august after i got out of basic/ait, and had loads of problems with it, had to get it reset 3 different times, finally when i was home on leave in october, it completely crapped out on me. So i took it to the sprint store, after some smooth talking and careful word choice, ended up just paying the extra $100 and getting a brand new Evo. :]

My USB port broke off the motherboard and I brought it in. They opened it up and showed me that the moisture indicator showed water damage. My phone has never been remotely close to any water, I'm sure it was probably from being in the bathroom when I was taking a shower or something which is ridiculous. I saw a few people mention having USB issues and getting free replacements. I'm sure the moisture indicator was the reason I had to file an insurance claim. I received a brand new phone yesterday, 0004, in a retail box with all the accessories which, for the $100, I'm perfectly happy with. This is my 3rd EVO, paid $190 for my first on launch day, had a $10 Radio Shack coupon, that was replaced right at my 30days due to screen separation, And now $100 for another brand new one. I'm ok with paying $290 for 3 new phones and my 3D pre-order is in so hopefully I can sell my almost new 4G and get most of that $290 back after picking up my new EVO 3D.

Two weeks ago I took my phone in because it was "smashed" had to go through assurion because it was obvioulsy my fault. It was almost worth the $100 when I got back a new in box 004 with an Epson panel. Gingerbread with auto brightness ftw.

solver404 said:
Two weeks ago I took my phone in because it was "smashed" had to go through assurion because it was obvioulsy my fault. It was almost worth the $100 when I got back a new in box 004 with an Epson panel. Gingerbread with auto brightness ftw.
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You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.

ausch30 said:
You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.
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He's saying that he can now run GB roms without having to deal with the screen brightness bug since he now has an Epson screen...
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ausch30 said:
You sure about gingerbread? I got mine yesterday, Brand new, 0004 w/ Epson screen, 2.2 Froyo installed.
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Edit: what he said. Lol
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stanglifemike said:
He's saying that he can now run GB roms without having to deal with the screen brightness bug since he now has an Epson screen...
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The way he wrote it sounded like he thought Gingerbread was pre-installed.
solver404 said:
Edit: what he said. Lol
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Actually I forgot about the brightness bug in the leak. Tomorrow should bring the start of a whole new crop of fully functional Gingerbread roms, can't wait. Might have to switch from CM7.

I got the black tie insurance from best buy, i found its way better then sprint
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Asurion Question

So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and reuqested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?

pulazki said:
So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and reuqested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?
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They're definitely going to require you to send back the phone you filed the report about.
Your best bet is to call them and explain the situation and see what they can do for you.
Sprint has no dealings with this so you have to call Asurion.
As to what they'll say? I have no clue.

Asurion just wants a phone they can refurb and resell. I doubt they'll care what phone you send them. Definitely give them a call first though; this isn't a situation where you want to try to beg forgiveness rather than get permission. That could be an expensive mistake, and could even be considered insurance fraud.

Your best bet is to call them and explain the situation and see what they can do for you.
Sprint has no dealings with this so you have to call Asurion.
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Yep, thats your best bet. We cant say what asurion will want you to do, only they can tell you that.

But technically, how would they even know? Because i dont even have the original phone that the insurance company sent me, so it's not like i'm sending back the same phone they sent to me? Technically they would be getting a brand new phone that Sprint just gave to me in place of the insurance phone that broke and it works, rather than my year old phone that has issues

pulazki said:
But technically, how would they even know? Because i dont even have the original phone that the insurance company sent me, so it's not like i'm sending back the same phone they sent to me? Technically they would be getting a brand new phone that Sprint just gave to me in place of the insurance phone that broke and it works, rather than my year old phone that has issues
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Every phone has unique identifiers; the phone with your ESN is the one that is insured, so if you send one with a different ESN then technically you're not sending back the one you are paying to insure.
We're not saying they won't work with you, but you're running a risk in not working it out with them ahead of time.

It just needs to be understood that if you send back a different phone and don't call them first they could technically prosecute you for insurance fraud.

pulazki said:
So i was having alot of issues with my 2.2 EVO -- not receiving text's without google voice, then it stopped charging and wouldn't turn on so i got a new EVO through the Insurance, which is 2.3.3 and obviously no root... Well i tried to take the battery out of it and put it in my EVO that wouldn't charge or turn on and it works now, and obviously was just an issue of a dead battery ... The phone that was sent to my through the insurance worked for 2 days and broke, so i took it to the Sprint store, and they Replaced it with ANOTHER 2.3.3 EVO -- So my question is.. Can i just send back this 2.3.3 EVO that was given to me by Sprint and Keep my 2.2 EVO which i thought was broken and requested the insurance phone? or will they charge me $500 if i dont send back the Original Phone that i had when i called for the insurance phone? Or as long as i send back ANY EVO will i be okay?
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Why did you file a claim for a known software bug in 2.2? All you had to do was take the phone to a service center and they would have swapped you out with a charged battery and suggested that you upgrade to 2.3. Even if the service center couldn't swap you out for a charged battery they would atleast been able to order a new phone without the deductible.
Now for even more bad news. Asurion is expecting to receive the original "defective" phone back and may check for the correct ESN. You can risk sending back a different phone but if they do check the ESN you're hosed. You can try to send back the Sprint AE phone you received but you want to call Asurion first.
In the future please refer to the Sprint S & R thread in my sig to avoid any confusion and possible expenditures on your part.

[Q] Gave up RSA Keys, I've already got a replacement Evo, Will they give me another?

Pretty much borked myself out of 4G, I just unrooted my phone back to stock, ready to take it to Sprint tomorrow. Just a few questions before I do so.
Q1: When i first got my evo they gave me one with a broken volume down button, i went back and they replaced it, telling me i can't get a refund now. =_= Does this mean i cant return my current Evo? (2nd one)
Q2: How do i come at them about replacing my phone? Do i say i updated to the most recent OTA and now my 4G doesnt work? or Do i report it stolen or lost? I dont know what to do. I just dont want to end up paying for a brand new one or refurbished one.
Q3: Should i just switch over to Boost mobile and cancel my account with sprint since i dont have 4G anymore? This would be more positive thinking if i cant get a free Evo replacement again.
Q4: Just reassuring myself, Theres no way to create a wimax image using the RSA key info from my RSA_oem.key file? I read some where that you can use the hex editor to change info on a wimax template to work with your phone.
It was dumb of me, i remember it like it was yesterday. I had no 4G connection, but i had my Keys. (not backed up of course) So i figured it was my Wimax/Radio, next i formatted Wimax and lost my keys. (Eternally screwed) Dont EVER do this if you're reading this. First thing I'm gunna do when i get my new Evo is back up my RSA keys.

Do you have insursance on it? If not then your SOL. I had same issue with my 4g and I told them I had been updating my profile and prl (after flashing stock rom) and it dropped and shut off, then after reboot I couldn't get 4g. They took it for testing and I came back and got a new phone. I had insurance

Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3

jasmnjosh said:
Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3
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Sprint store reps won't know if you would be getting a 3D for insurance replacement, you would have to contact Asurion about that. Some people have been getting the 3D, but some have still been getting the OG Evo. All depends on what they have in stock when you make your claim.
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quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.

JollyGrnReefer said:
quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.
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I have a rooted evo with a new LCD for sale.
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I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO

slaterdahater said:
I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO
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You only have to pay a deductible if theatre physical damage. If your wimax is damage just flash a stock rom and when you bring it in say you were updating the prl or profile and it dropped and when you turned it on 4g wasn't working. They will take it for testing then give you a new one.
Positively works
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Insurance question

Will i have to flash back to stock before i take my phone in to get my charger port fixed?
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I would recommend it because if the sales rep sees its rooted they can deny insurance. You probably will just get a new phone anyway so you would have to root it again.

You are both wrong. If you are going through insurance, just call Asurion. No need to take it into the store, as Sprint doesn't deal with insurance, they will just give you the number for Asurion.
And rooting doesn't void your insurance, it voids the warranty. Two different things.

If he takes the item to the sprint store, they will give him a whole new phone. I have done it before as long as you have insurance. I also I believe its been covered on the forums before that sprint could deny if its rooted.

Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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+1
Store first.unroot first.asurion will charge 100.00 for this repair in most cases..EVO 4g
hacked ass EVO. Mikg 2.58/aggresive freedom .9 universal

and what is asurion exactly?

ftwaynejuggalo16 said:
and what is asurion exactly?
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http://lmgtfy.com/?q=asurion
KJ

I got my replacement today from Sprint. Went in originally with my phone being rooted. It failed two of four connectivity tests(not sure what it is called, I forgot, but they think the antenna is bad), got my phone ordered no problem.

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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It depends. I believe if the charger port contacts are still intact to the main board, it will be replaced under warranty. If the contacts are broken off, then it needs to be an insurance claim. Or maybe it's the other way around, I'm not sure which way it is.
and what is asurion exactly?
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Asurion is the insurance company. If you pay Sprint 8 bucks a month for TEP, then you are covered under Asurion. If you ever break/lose/shatter screen on your phone, you would call Asurion and pay the deductible to get a replacement. Taking it to a sprint store it useless, as they don't deal with insurance claims, and they will just tell you to call Asurion.

my phone still charges but I have to play with the cord and the only charger that will work is the one that came with my phone, no other ones like the lg chargers or even the one from my moment will work.I even tried one from my buddys evo and it wouldn't work. Weird. I've read that it's a common problem with the Evo so if anything this would be the place for all my answers. Thanks guys.

What should i do if I need to get it fixed by sprint.

I need may need to get my LCD screen fixed by sprint and I was wondering what I should I do. I am rooted and I am worried if they find that I am rooted they will not fix it. Thanks for the help.
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I read a few weeks ago on G&E (now Pocketables) that sprint will fix it rooted or not. let me find the link
Here you go: http://www.pocketables.com/2012/05/...to-sprint-for-repair-in-rooted-condition.html

bennyboy78 said:
I read a few weeks ago on G&E (now Pocketables) that sprint will fix it rooted or not. let me find the link
Here you go: http://www.pocketables.com/2012/05/...to-sprint-for-repair-in-rooted-condition.html
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Thanks I just need the LCD screen repaired because I have pressure marks from dropping my Evo so many times (I think). I got my insurance from best buy so I think I could use that there. So again thanks.
Sent from my PC36100 using XDA

There are also several tutorials on doing it yourself. The EVO is a very easy phone to take apart. I've replaced screen and digitizer on my friends. Only took me an hr taking my time. But then again, doing it yourself will cost you money. Up to you
Sent from my ADR6425LVW using Tapatalk 2

FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.

sitlet said:
FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.
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^This.
Sprint's warranty doesn't include dropping it. The insurance covers everything. You just have to pay the deductible. When you go through the insurance they don't care if its rooted or not. The only thing that matters is if hardware just stops working. Then if you're rooted and you're wanting Sprint to fix it you need to be unrooted.
Sent from my HTC Evo 4G using XDA

sitlet said:
FYI, if you broke the screen, sprint wont fix it. You will have to go through Asurion and pay the deductible. But to answer your question, if the screen doesnt work, there is no way for sprint to find out if it's rooted or not.
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the screen fully works and its fully functional. It just has some little pressure marks which I think i am making a big deal about.
daPorkchop said:
^This.
Sprint's warranty doesn't include dropping it. The insurance covers everything. You just have to pay the deductible. When you go through the insurance they don't care if its rooted or not. The only thing that matters is if hardware just stops working. Then if you're rooted and you're wanting Sprint to fix it you need to be unrooted.
Thanks for the info.
Sent from my HTC Evo 4G using XDA
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I have taken my rooted Evo into multiple service and repair centers, and the techs have always repaired it. They are trained not to but they don't get paid if they don't so why would they care if your phones rooted.

Never had a problem with Sprint repairing any of my phones, rooted or not. That being said, if worst comes to worst, it's not too terribly difficult to disassemble an Evo to replace the LCD. Replacements can be ordered online for around $25-$50.

grayn0de said:
Never had a problem with Sprint repairing any of my phones, rooted or not. That being said, if worst comes to worst, it's not too terribly difficult to disassemble an Evo to replace the LCD. Replacements can be ordered online for around $25-$50.
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Thanks that kinda calms my nerves about them unrooting I get it fixed.
Kuchek said:
I have taken my rooted Evo into multiple service and repair centers, and the techs have always repaired it. They are trained not to but they don't get paid if they don't so why would they care if your phones rooted.
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