Bootlooping issue - EVO 4G Q&A, Help & Troubleshooting

Hello All,
My wife just recieved a refurbished phone through best buy. I tried to root her phone with unrevoked. When i went through with the process i got a error code through unreoked about firmware being too new. So after reading around I found out that it has the OTA FW and cannot be rooted yet. So after the root failed I cleared the storage on the phone. So now everytime she uses the phone it begins to boot loop when she begins to make a call. This is not my first time rooting I have done this plenty of times. Any Ideas?

Sounds like you've done what you can with the phone. Without s-off you cant flash the custom recovery to get more access to the file system so you're fairly stuck. You might try going into the phone settings and doing a full restore, just save any pics and whatnot she may have taken onto a computer so you can wipe the sd card for good measure as well. If that doesn't fix it then just take it to BB and tell them the refurb isn't working.

ok i will try erasing everything first and see what happens

How did everything work out?

Related

cannot flash stock RUU

i get a "can't connect to phone" error and a black screen with silver HTC letters on it on the screen of my phone when trying to flash the latest stock RUU. this is after the updater reboots the phone to try and flash.
i ran some root technique a couple days after i got my EVO (stood in line @ 5:30am to boot!). don't remember what it was though. toasts orig root i guess.
then it ran that sd card update (which didn't work for me). dunno if any of this matters, but wanted to provide back story.
why can't i flash??
Well depending on if you installed todays OTA update somehow changes my answer to your question.
For one if you did not install todays OTA update then the problem you are having is very commen and easily fixed. You'll notice that after it tells you there is no connection your phone should still be at the black screen with htc's logo. Without disconnecting or restarting your phone relaunch the RUU and go through it again. You should notice it will actually work the second time and eventually youll get a progress bar on your pc and eventually on the phone. This I am 90% certain should fix your problem. I've used the RUU numerous times and that has become standard procedure, although I don't understand why.
This will unroot your phone meaning you can then run unrooted or its now presentable if you have reason to take it in for replacement/warrenty issues.
But be warned! If you go back to stock in order to receive todays OTA update you will not be able to root your phone again using any current methods or files. Youll receive an error about the file being older than the new and wont be able to even partial root let alone get nand access.
On my end I unrooted today to test out the new features knowing full well I wouldn't be able to root again with the update installed. I figured I'd be able to use the RUU like you are because when it unroots a phone it takes it back to the default software from the day the phone was release but it was my luck that for whatever reason this new update effs up trying to use the RUU.
Is there a way to restore to factory settings that won't have the update installed or is it like how the 3GS was and once you upgrade thats it
Try flashing directly from the sd card, link is in my sig '(un)root'
-------------------------------------
Sent from my god phone.
aaaahhh. there it goes. thanks.
actually it was more i was having sd-card issues still. kept unmounting. rather happy w/ how the EVO works for now so rooting/modding isn't a priority. figured i'd reflash to see if it fixed the sd issue.
thanks!

Desire Issues

I have been passed a HTC Desire to try and fix after a friend of mine ran into issues trying to put Froyo on it. It was originally with Virgin (Virgin boot screen) but was not locked as other sims were usable.
I've tried various different methods to get it up and running but suspect something he has done with his attempts has caused serious issues - also he is not all that clued up and cannot remember exactly what he did - he did mention that RUU update failed, and also an image he had tried to flash from his sd card had got part way through and then locked up on the radio update.
With the original sim and memory card in, the phone will constantly reboot or just stick at the HTC logo. Take the memory and sim cards out, the phone will boot but system wont launch properly so cant get into settings to enable debugging so I can access the device via ADB. I can get to the fastboot screen, and to the Vol Down-Power screen on start, but if I select recovery it stays on HTC logo and goes nowhere.
I have managed to get HBOOT downgraded to 0.8, but when trying to put on original Virgin RUU it says the main version is older (probably because I'm trying to install an older version over a newer one). The stock Froyo RUU fails and tells me wrong HBOOT and sometimes gives a CID error. Although the phone is not locked, I suspect it will still need a goldcard, but cant create one as I cant get ADB access to the phone.
Sorry if this is a bit of a mess but at work and trying to take calls as well as write this and fix the darned phone. I;m not unfamiliar with methods used to get the phone rooted, but not well up on troubleshooting or working around these issues I have.
Any help would be appreciated.
You should be able to restore it by installing this RUU with a working goldcard:
http://shipped-roms.com/shipped/Bra...3.00.32U_5.09.00.20_release_140022_signed.exe
If you get a CID error your goldcard isn't working. There should be no version error with this.
Thanks for the reply....however how can I create a goldcard when I cant get the phone to a point where I can get my pc to recognise it? All the goldcard methods I have seen/tried involve having the usb plugged in and debugging enabled - cant get to that stage as phone wont boot - reboot loop most of the time and when I do occassionally get to the os it doesnt last, it will reboot after a few seconds. Anything else I could do? Or, could I use the card in other phone and create the goldcard in that and transfer over? I do have my own working Desire handset.
Don't know much about this but have read that a goldcard is unique to the SD card not the phone so you could create one on your phone and then use it in your mates. Also, from what I've read it would be worthwhile wiping your mates SD card (make sure he's not added a partition to it), copying a Rom to it, and try to install it using Rom manager (or whatever recovery program which was used to root the phone)
Ok, I used my own phone to sort out the goldcard and currently trying that out now...will keep you posted. Just started the RUU Stock Froyo and seems to have got further so far. Wish me luck!
Mmmmm....ok the RUU worked, but when it restarted (with original goldcard/memory card in, it kept rebooting. It did start once, got to initial setup then promptly rebooted. I swapped out the memory card (no sim in at all by the way at any point up to now) to my own card and after one final reboot it did start up. It doesnt seem stable at all with the original memory card, and still not entirely stable with my card. Could this be a phone fault? Im assuming if the RUU got through all its stages then all areas and files on the phone have been updated correctly and are all correct? Could past failures at updates etc have caused an issue elsewhere?
Have you wiped the various caches? As far as I can make out you need to make sure everything is wiped. I read a post on the OpenDesire thread which suggested that clockworkrom, if that is the recovery program you have installed, may not wipe one of the caches (possibly the dalvik cache) correctly. They recommended another recovery program called something like AmonRu. Although I can't really help you it might be worthwhile saying how the phone was rooted.
Ok, none of this was to root the phone. It was to debrand and put on the HTC Desire Froyo build. Not a custom rom, the standard RUU.
As far as I was aware, an RUU restore of the phone would wipe the appropiate caches, but correct me if I'm wrong. The phone now starts with the standard HTC startup and sound and for all intents and purposes is working, but just cant explain the random reboots. These seem to be worse with the 8GB card that my mate gave me with it. Although, after trying mine and putting the original one back in it seems to have stayed stable up to now. I'm beginning to wonder if there may be an issue with the memory card slot - another swap of the memory card again will probably trigger the reboots once more.
We will see how it goes anyway.
You've got a hardware fault. The RUU will completely reflash the phone, so if it flashed successfully but is still rebooting randomly, it can't be software.
Your probably right. Just started to try and do a downgrade, and after putting the PB99.IMG file on the gold card I made earlier, then starting the downgrade I noticed it stuck at about 98% on the radio update (second item in the list). I'm going to leave it a while to see if I get an error but I suspect it will not move or do anything.
Having gone through this process before on my own handset, I know it doesn't take anywhere near this long. Thing that confuses me though is that the RUU process I went through before went through with no issues - so why would that be able to successfully install a radio update and not this downgrade process? Anyone else had this happen to them?
Update: Ok, leaving this now as I've exhausted all avenues and its obvious the phone is not going to play ball. On another RUU flash it failed (and looking at the logs it was at the radio section and mentioned a partition update failure). A subsequent RUU flash was successful, so at least I've got it back to stock (although it doesnt stay booted long enough to even get the initial setup wizard done now). Passing it back to my friend tomorrow and hope he can get a warranty repair. Just a shame I couldn't get it back to the Virgin firmware. Thanks all those that helped anyway, much appreciated.

Bootloop LG G2 Sprint

Hello everyone thanks for checking out my post for assistance.
I was running the OpTimuS 2.2 yesterday when my phone jumped into a boot-loop. The phone will be on for about 20-40 seconds then reboot. During that time I have no service and when I update the profile I get a message that I don't have any service. I can get into recovery and Download mode. I tried to just wipe and install the rom again. That process resulted in the same boot loop. I have a back up but that was done before the "spark" update and I didn't want to restore that because I know there will be an issue with the radio. I downloaded the stock rooted rom but the phone will not stay on long enough to transfer the file and when I try and load via recovery it will not allow me to transfer the file. (never shows up on computer I might be doing that wrong) I then attempted to bring the phone back to stock following this process http://www.rwilco12.com/forum/showthread.php?tid=96 but when I get down to step 13 the program will not respond anymore. I am going a friends house to try on a different computer but I wanted to get this out there just in case that has the same result.
Thanks again for any info that you could provide.
usvi525 said:
Hello everyone thanks for checking out my post for assistance.
I was running the OpTimuS 2.2 yesterday when my phone jumped into a boot-loop. The phone will be on for about 20-40 seconds then reboot. During that time I have no service and when I update the profile I get a message that I don't have any service. I can get into recovery and Download mode. I tried to just wipe and install the rom again. That process resulted in the same boot loop. I have a back up but that was done before the "spark" update and I didn't want to restore that because I know there will be an issue with the radio. I downloaded the stock rooted rom but the phone will not stay on long enough to transfer the file and when I try and load via recovery it will not allow me to transfer the file. (never shows up on computer I might be doing that wrong) I then attempted to bring the phone back to stock following this process http://www.rwilco12.com/forum/showthread.php?tid=96 but when I get down to step 13 the program will not respond anymore. I am going a friends house to try on a different computer but I wanted to get this out there just in case that has the same result.
Thanks again for any info that you could provide.
Click to expand...
Click to collapse
Flashing back to stock won't work, I had the same thing happened.......it's the EFS Partition (http://forum.xda-developers.com/showthread.php?t=2451390) If you made a EFS Partition Backup, then flashing that will be your best hope.....I didn't make a backup so I went to sprint cuz I have insurance and they are ordering me a new phone
Shadow_God said:
Flashing back to stock won't work, I had the same thing happened.......it's the EFS Partition (http://forum.xda-developers.com/showthread.php?t=2451390) If you made a EFS Partition Backup, then flashing that will be your best hope.....I didn't make a backup so I went to sprint cuz I have insurance and they are ordering me a new phone
Click to expand...
Click to collapse
They replaced it even though your phone was rooted?
Try installing an updated modem for your variant from this thread. It's worth a try.
http://forum.xda-developers.com/showthread.php?t=2451426
If you get it working, definitely make an EFS backup right away.
usvi525 said:
They replaced it even though your phone was rooted?
Click to expand...
Click to collapse
I used the LGFlashTool to bring it back to stock unrooted.......but my phone had no sevice and rebooted every couple minutes, plus the touchscreen wasn't working either.....I told them I took the Spark update and thats when it happened, he said they had alot of issue with touchscreen stopped working and rebooting issue with the spark update......so they didn't look at it long...lol
I have tried back to stock numbers of times....installing modems....restoring my backups....nothing would get it to work, so I gave up and went to sprint...lol
On the rom you were using, have you tried enabling airplane mode to prevent reboots? You could try to get a stock-based flashable zip on the device if possible.
alone-together said:
Try installing an updated modem for your variant from this thread. It's worth a try.
http://forum.xda-developers.com/showthread.php?t=2451426
If you get it working, definitely make an EFS backup right away.
Click to expand...
Click to collapse
Thanks for the option. I was able to install the radio but the issue remains.
usvi525 said:
Thanks for the option. I was able to install the radio but the issue remains.
Click to expand...
Click to collapse
Have we ruled out the possibility to flash a stock ROM in TWRP? If by any chance you have a USB OTG cable, you could try to connect a flash drive with another ROM.
This is my last ditch effort. Small back story: I somehow wiped EVERYTHING on my G2. EFS partition, ESN, data, SIM info., everything with dialer codes. All of my network information reads "unknown". I tried many methods from here on the forums to get this data back and it turns out I have lost my EFS partition- DNA for the network? I sent it to LG to get it fixed, having done a hard reset and leaving no trace of root. They sent it back without even asking and did no repairs. The note said "board bent". WTF?? How does the user bend the main board, especially when I never opened it? They voided my warranty and ripped off my IMEI/MEID sticker from the back of the phone.
Anyways, I am here with a brick. No network still. Here is what I have done:
1) .tot method to ZVC. Several more times... once to ZV7 where I lost touch capability. Luckily saved my arse with a micro->usb cable and a mouse.
2) attempted to root with ioroot25. Failed because the phone WILL NOT find recovery mode. adb, voldown+pwr then again from power off, and apps are unable to force the phone into recovery mode. I assume it is possible that my recovery mode is deleted?
3) Would have tried all of these "rewrite your efs/imei/etc" things but I can't do any without root. Can't root without recovery, can I?
4) Spent the last two weeks scouring the internet for a fix and going back to my Epic 4G temporarily.
Please help me, has anyone seen this before? Can anyone help me fix it? I am to the point where I would pay to have it fixed. Any experts out there? XDA has yet to let me down... I just need to know if I can fix it or if it is a brick so I can go searching for an old Sprint GS3.
Thanks all,
baublitz

HTC One M8 - Soft brick on unrooted phone (apart from OS upgrades)

I've had my M8 since about the end of 2014. Originally on Android 4, have since done OTA upgrades to 5 and 6 as they were flagged as available by my carrier (UK, O2).
I've never managed to get HTC Backup on my PC to recognise the phone, even with the original USB cable, so have never done a proper backup (Yes. I know). Fortunately for me, my Gmail contacts list was almost up to date, and apart from my calendar, that was the most important thing to save, so I've just had to grin and bear it.
Because of the lack of proper backup and therefore the facility to restore from one, I'd never done a factory reset after the various OS upgrades, which I've been told might have avoided my present situation, which is that I can't get any further than a bootloop situation. Other than that, I can get into recovery mode, but no further.
I've tried clearing the cache, I've tried a factory reset. Neither of those have got me anywhere.
I've no great desire (at present) to go fiddling with rooting or anything clever with the phone, I'd just like to get it working again. I've downloaded Android Studio to get the SDK for ADB but don't really know what I'm doing, and if I mess around without expert advice I could end up with a hard brick - which is why I'm here.
Can anyone give me some guidance about what I need to do to get my phone working again?
Thanks in advance...
Hi, I have the same problem, started a few days ago when I was trying to download VLC from the play store, the phone rebooted and said optimizing apps.... It has been in an optimizing apps bootloop since - it gets to the end, then says starting android then freezes and reboots, then starts again... I tried clearing the cache and doing the factory reset as well but nothing helps. We could really use some expert help on this :S
If a stock phone isn't booting, and factory reset doesn't help, the OS is possibly damaged or corrupted in some way; and needs to be restored.
If your version has RUU, you can try to run that.
If no RUU for your version, then probably your only choice is to unlock the bootloader, install custom recovery, so you can restore a stock TWRP backup from the following thread: http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860
I am in a very similar situation, apparently because of a botched automatic system update, almost same symptoms as airick94. I haven't tried a factory reset yet though, because I want to try to recover what I can from the internal storage first. Can I do that through ADB even if my phone is not recognised as a device by the computer?

Phone soft bricked

So I recently had the great idea to root my razer phone after a friend talked me into it, I get the root on but I can't get wifi to turn on, I spend a few hours trying a bunch of different methods to get it working but none of them work. I read magisk can cause an issue, so I delete that and someone says wipe the cache as well in twrp so I do that, switch my slot from b to a and the thing boots straight back to twrp after sitting on the first boot logo for a good 10 minutes. Try the other slot same issue except it boots straight to twrp. So I try and use my backup I made, low and behold its corrupt, at this point I go straight to ****.exe. I try literally everything I can think of and I can't get this thing to take a custom rom, not even a nexbit rom, or a one plus 5t rom. Anyone have any ideas? I've contacted razer and I asked them if there was some way they can fix this without me buying a new phone.
Boltrag said:
So I recently had the great idea to root my razer phone after a friend talked me into it, I get the root on but I can't get wifi to turn on, I spend a few hours trying a bunch of different methods to get it working but none of them work. I read magisk can cause an issue, so I delete that and someone says wipe the cache as well in twrp so I do that, switch my slot from b to a and the thing boots straight back to twrp after sitting on the first boot logo for a good 10 minutes. Try the other slot same issue except it boots straight to twrp. So I try and use my backup I made, low and behold its corrupt, at this point I go straight to ****.exe. I try literally everything I can think of and I can't get this thing to take a custom rom, not even a nexbit rom, or a one plus 5t rom. Anyone have any ideas? I've contacted razer and I asked them if there was some way they can fix this without me buying a new phone.
Click to expand...
Click to collapse
First of all, roms from other phones are not compatible with phones other than what it was designed for. If you tried others, that's why it won't boot up. Secondly, if you read all the posting about how do install twrp, it also said there wasn't any way back EXCEPT for your backups. Unfortunately there is no factory images for the Razer phone released as of yet. If you are unable to restore from your backup (or skipped the step and didn't create one) your only choice is to attempt to restore via the backups Xshooter726 made and posted, and if they don't work, you need to wait till the factory images are released and we don't know when they will be out other then a vague "soon" from a community manager on their forums.
Boltrag said:
So I recently had the great idea to root my razer phone after a friend talked me into it, I get the root on but I can't get wifi to turn on, I spend a few hours trying a bunch of different methods to get it working but none of them work. I read magisk can cause an issue, so I delete that and someone says wipe the cache as well in twrp so I do that, switch my slot from b to a and the thing boots straight back to twrp after sitting on the first boot logo for a good 10 minutes. Try the other slot same issue except it boots straight to twrp. So I try and use my backup I made, low and behold its corrupt, at this point I go straight to ****.exe. I try literally everything I can think of and I can't get this thing to take a custom rom, not even a nexbit rom, or a one plus 5t rom. Anyone have any ideas? I've contacted razer and I asked them if there was some way they can fix this without me buying a new phone.
Click to expand...
Click to collapse
If you're flashing roms for other Devices but now much experience do you have with flashing etc? Ignoring that fact unless backups from other devices work then youve no choice but to wait for razer to put up full factory images in January and flash those. Razer won't help you as you've voided your warranty.
Roxas598 said:
If you're flashing roms for other Devices but now much experience do you have with flashing etc? Ignoring that fact unless backups from other devices work then youve no choice but to wait for razer to put up full factory images in January and flash those. Razer won't help you as you've voided your warranty.
Click to expand...
Click to collapse
I had a decent bit, we only tried to flash another rom after we couldnt find the stock image, it was a last ditch effort.
Boltrag said:
I had a decent bit, we only tried to flash another rom after we couldnt find the stock image, it was a last ditch effort.
Click to expand...
Click to collapse
Well you're lucky none worked it could have made your problem a lot worse. When factory images release you can flash those if the backup doesn't work but until then you're out of luck unfortunately.
Side note if razer ask for imie etc don't give them it. Might be able to list the device as have being unlocked etc.

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