This same problem came up when I was using MIUI and now I am on CM7 and I thought it would go away.
When I try to make a phone call (for example, like trying to activate the phone) the screen shuts off during the phone call but the sound still works. I can even talk to the person from Verizon but I can't get the screen or touch screen to work. I can push any button. I can't even turn the phone off with the power button.
The only way to get the phone to work normally again is to pull out the battery.
This so far has ONLY happened with phone calls. Everything else works great.
The only thing I can think of is the sensor that detects if your ear is up to it is glitching.
Does anyone have any suggestions ?
This used to happen to me every once and a while, usually playing with the track button would fix it though. A few hard presses and moving your finger over it real fast would snap the phone out of it and the screen would light.
The sensor was just blocked off and apparently was causing the problem. Took the screen off and removed what was blocking it and it now works perfectly. Did this about 14 days ago and its been good ever since.
Related
I'm wondering if anyone has found a fix for this. I have a Verizon TP2, and yesterday the screen wouldn't come on. I can put the volume up and down (and hear the volume tones), press the hardkeys on the bottom front and those lights come on, slide the phone open and the keyboard backlight comes on. The screen itself won't light up however. If I soft reset with the internal reset button, or take the battery out then put it back in, the screen works fine until the first time I press the standby on the top left of the phone to darken the screen. Once it's dark, it stays dark until I pull the battery again. I can also receive calls, but the incoming call doesn't light up the screen either. I've already tried reflashing my ROM (which I know is a working ROM as it's the same one I've used for months). Ideas? Help!
Sounds like a rom issue or software issue. Go back to stock rom. If problem continues send for a replacement. Also do you have throttlelock or other locker installed, if so uninstall and then test.
Had a similar issue out of the blue yesterday. Phone would go to sleep and not wake up unless it was reset. It was like the power button was not connected. I had to do a hard reset and load up a saved backup. All is good now. Somtimes files get corrupt.
This has been happening to me over the last couple of weeks. It can be okay for two or three days and then happen twice in a day.
I'm on the 6.5 stock ROM, the only thing I've changed recently is the SD card. It's not so bad that I'm going to Hard reset yet (too many settings and high scores to be lost!) but if it does I'll have to. I'm not inclined to flash another ROM given I might have to send off for a repair sometime soon though.
Well my issue is that it's happening even after reflashing a rom, both my original rom and the new Verizon 6.5 upgrade rom. The phone is clearly on, but the screen backlight isn't coming on. I can even press on the screen and hear the dialpad tones as if I'm about to make a call. Is there some sort of reset that might work aside from taking the battery out for awhile? I've tried that, but so far that hasn't worked.
Hmm - sounds like a hardware issue which is more worrying, have you tried HTC support?.
HTC support as in call HTC directly, or do some sort of HTC forums? I've always received my support from XTC
Still having phone issues. I can receive still, but once the screen goes to sleep, that's all she wrote till I pull the battery again.
Well it turned out to be a hardware issue (something loose in the base). I accidentally discovered that if I pressed hard on the headphone or power jack on the bottom of the phone, that the screen would come on. Called Verizon and they overnighted me another free of charge. This one is working great so far...
I got a similar issue, mine screen turn off when fully slide out the keyboard. I was told it could be the "flex".
Hello boys
from about 1 week i have this problem on my device, if i have the keyboard out and write an sms or typing an url when slide the keyboard in the device automatically reset itself...
anyone knwo this problem or the solution ?
Thanks for the help
Nicola
Hi,
I have a problem with my keyboard too, I've searched the forum but i didn't see the same problem as i have or the solution. My phone's screen turns off when i slide out the keyboard. Actually phone stays on but the light of the screen goes off. when i slide it out i'm able to write something or make calls. when i slide it back, screen keeps itself off and i press the sleep key "2 times"!(screen looks like off but it isn't) to reopen it again. I press the sleep key for the first time to turn the screen actually off, and press it one more time to turn it on again. i did a soft and a hard reset to the phone, didn't solve it. I don't think it is a software problem but i hope it is
img714.imageshack.us/img714/167/70305198.png
These are the photos of the occasion.
The screen keeps itself on until the end of the slide. it turns off then. when I slide it back, i can see the backlight of the screen and the light of the buttons.( i don't think that you would see it on the photo, 3rd photo).
I'm waitin for your help guys, thank you so much.
Isn't there anyone to help my problem? I'm waiting for your answers..
I'm also having this same issue. When I slide the keyboard in it just turns off sometimes. At first I thought it might be a physical issue with the internals of the phone and the sliding impact of the keyboard was causing it to reset, but it doesn't do it all the time for me. I can jam on it and nothing happens sometimes, or other times it resets from a gentle nudge. I am running Energy GTX from August 26 or 28, whatever version that was.
I also have this issue now where my end key is unresponsive. Doesn't. Work. Ever. and that is so freaking annoying. If anyone has any insight here PLEASE share it.
Thank you.
Wow i just saw your message and suprised. Is that my phone you're using? Because I have that end key problem too. It works when I press too hard. And I have 3rd problem now. I think my phone's microphone is not working. People i'm talking on the phone is always complaning about that they can not hear my voice or it's too low. Now I have three problems:
1. Phone is turning itself off when i slide the keyboard out.
2. End key is not responsive.
3. Microphone is low or its broken..
Maybe reflash your phone to origional rom.
I was using WM 6.5 without hardspl when the problem occured. then i did hardspl and installed custom roms, i even tried with WM 6.1. It didn't help about any of it. I'm used to not using the keyboard actually, but the problem with microphone is annoying..
Same problem with the keyboard
gurcanmerdal said:
Wow i just saw your message and suprised. Is that my phone you're using? Because I have that end key problem too. It works when I press too hard. And I have 3rd problem now. I think my phone's microphone is not working. People i'm talking on the phone is always complaning about that they can not hear my voice or it's too low. Now I have three problems:
1. Phone is turning itself off when i slide the keyboard out.
2. End key is not responsive.
3. Microphone is low or its broken..
Click to expand...
Click to collapse
I have the same problem !!!! Did you manage to resolve because I am sure this is software relatred. I had android on my phone prior to this and fixated that the issue is coming from this
Had the same keyboard issues, found that it was a battery issue. when you shut the phone, the battery would loose connection.
bluewaterkayak,
more info on the loose battery connection.
i have the same problem with sliding the keyboard down and the screen turning off. closing it, pressing the sleep button 2x, turns the phone back on. i can slide the keyboard down just enough and hold it to type out a text, any more and it'll go off.
THIS IS SUPER ANNOYING
Bumpski. Really need this fixed.
What ever you last installed take it off. If not you might have to go factory restore
It's definitely not a software issue. The screen itself somehow gets disconnected when slid up all the way.
Took it apart and found nothing obvious wrong. Is there something to look at exactly when the slider is at the end of it's travel? The cables seemed fine. The problem only happens at the end of travel.
I cleaned the slider area and pried some contacts down. Nothing. Put it back together and same problem.
Ideas??
See here:
http://forum.xda-developers.com/showthread.php?t=561151
Tried the fix posted in the last link with Kapton Tape.
Didn't work.
Any ideas?
I have the same issue. My old VZW TP2 is sitting in a drawer in my house because people kept saying they couldn't hear me on the other end. Also on my new one, when i slide the keyboard in/out sometimes it turns off, not always though. I figured it has to be a hardware issue as well, if i do it slowly nothing happens but if i just slide it open and let the springs kick in, it usually cuts off once it 'snaps' to the end of the sliding path.
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
I got a Note 2 SCH-317 with broken LCD. After replaced new LCD everything works fine except phone screen is off right after connected to another phone. Still can talk and hear or communicate with another phone but screen is just off with no image, (all buttons and touch function do not work when screen is off and I have to take the battery out to turn off the phone).
I tried make phone call without the middle frame then it is okay no problem at all but when insert the mid-frame on the problem is again and the screen is only off when making the phone call (exactly right after it connected with another phone) Lately I found out if I press (little hard) on both corners (up right and down left) the screen is on and when it is on touch function and all buttons work fine.
There is anyone tell me how to handle this matter and explain why this happen? Thank you in advance
Also just found another way to keep the screen on during call. After dial the number and phone is in dialing menu, if I press and have the speaker on then the screen is on but screen will turn off again if speaker is off. Weird though !!!!!
Does anyone have an idea???
OK, Phone just started this yesterday, every time i go to make a phone call and hit the call button my screen goes black. i can hear the phone ring i can talk to the other party i cant get to the keypad, speaker phone volume or anything. I cant even end the call.. when the other party ends the call screen comes back on like normal and every thing works as it should until i try to call and it goes black again??? I re installed the rom same thing, went to stock twice same thing, tried two custom roms same thing????????????????????????????????????????????????????????????????????. PLEASE HELP!!!
blake .l said:
OK, Phone just started this yesterday, every time i go to make a phone call and hit the call button my screen goes black. i can hear the phone ring i can talk to the other party i cant get to the keypad, speaker phone volume or anything. I cant even end the call.. when the other party ends the call screen comes back on like normal and every thing works as it should until i try to call and it goes black again??? I re installed the rom same thing, went to stock twice same thing, tried two custom roms same thing????????????????????????????????????????????????????????????????????. PLEASE HELP!!!
Click to expand...
Click to collapse
Hello brother! i have the same problem. its actually an issue of your proximity sensor. its common with this phone.
there is not permanent fix for this ( other then disassembling the phone and correctly attaching the proximity sensor to the glass).
what i do is i press from the front cam side but not covering the sensor. it gives a display. this is a temporary fix.
one more thing. take off your back cover. and press the sensor area with your fingers. apply pressure but not enough to damage the touch. i did this two days ago and seems like it is fixed for me.
hope this help you.