I'm wondering if anyone has found a fix for this. I have a Verizon TP2, and yesterday the screen wouldn't come on. I can put the volume up and down (and hear the volume tones), press the hardkeys on the bottom front and those lights come on, slide the phone open and the keyboard backlight comes on. The screen itself won't light up however. If I soft reset with the internal reset button, or take the battery out then put it back in, the screen works fine until the first time I press the standby on the top left of the phone to darken the screen. Once it's dark, it stays dark until I pull the battery again. I can also receive calls, but the incoming call doesn't light up the screen either. I've already tried reflashing my ROM (which I know is a working ROM as it's the same one I've used for months). Ideas? Help!
Sounds like a rom issue or software issue. Go back to stock rom. If problem continues send for a replacement. Also do you have throttlelock or other locker installed, if so uninstall and then test.
Had a similar issue out of the blue yesterday. Phone would go to sleep and not wake up unless it was reset. It was like the power button was not connected. I had to do a hard reset and load up a saved backup. All is good now. Somtimes files get corrupt.
This has been happening to me over the last couple of weeks. It can be okay for two or three days and then happen twice in a day.
I'm on the 6.5 stock ROM, the only thing I've changed recently is the SD card. It's not so bad that I'm going to Hard reset yet (too many settings and high scores to be lost!) but if it does I'll have to. I'm not inclined to flash another ROM given I might have to send off for a repair sometime soon though.
Well my issue is that it's happening even after reflashing a rom, both my original rom and the new Verizon 6.5 upgrade rom. The phone is clearly on, but the screen backlight isn't coming on. I can even press on the screen and hear the dialpad tones as if I'm about to make a call. Is there some sort of reset that might work aside from taking the battery out for awhile? I've tried that, but so far that hasn't worked.
Hmm - sounds like a hardware issue which is more worrying, have you tried HTC support?.
HTC support as in call HTC directly, or do some sort of HTC forums? I've always received my support from XTC
Still having phone issues. I can receive still, but once the screen goes to sleep, that's all she wrote till I pull the battery again.
Well it turned out to be a hardware issue (something loose in the base). I accidentally discovered that if I pressed hard on the headphone or power jack on the bottom of the phone, that the screen would come on. Called Verizon and they overnighted me another free of charge. This one is working great so far...
I got a similar issue, mine screen turn off when fully slide out the keyboard. I was told it could be the "flex".
Related
I don't know if it's coincidence, but ever since I upgrade to WM5 and went back to WM2003SE, my navigation button has not worked the same.
For example, a lot of times I can go right, but can't go back left even after multiple presses, and then most of the time the middle or 'Enter' button doesn't do anything. Itz become extremely annoying because I have lost my 4th stylus by now, and I haven't received my new ones yet. Oh, and I can't play MorphGear right anymore.
Is it just hardware? Cuz I first went to ROM v.1.42 and then went to 1.40 to see if it was a problem with the new ROMs, but I still have the same problems. Any one else having these issues, and has any one fixed it??
UPDATE: WTF!! Now it went from bad to worse. Yesterday, when I left my BA at home, once I returned from work I noticed that PIE was constantly opening over and over again. Then some of the buttons wouldn't respond like the POWER to turn it off. The backlight pretty much stayed lit the whole time because it looked like the keys were stuck. I upgraded to WM5 derived from the Himalaya today and now the START menu comes up almost every 5-8 seconds, followed by a real quick succession of multiple "clicks", and my 'Start' button doesn't seem to be responding.
Can anyone help? Has my BA gone to the state of retardation? Is there a way to bring it back??
How did you go with this problem.
Mine is doing similar ever since a low battery problem.
DLC
I am experiencing the same kind of problem... and it happend after upgrade to WM5. But the problem likely to be caused by hardware.
I had problems with my phone opening up the start menu, opening IE, and closing programs immediately after opening them, Of course I had dropped the phone halfway in a cup of ice water, but immediately after tossing it in water (after hanging up, I simply dropped the phone into the cup-holder I have mounted below my stereo which happened to be occupied by a glass of ice-water I placed there without remembering) I shook the water out of the phone, and for about as much as i could stand the heat, I put a hair-dryer to the end of my phone which i pryed open after removing as many screws as i could. After a day of quirky behavior, and a night of having the battery seperated from the phone, my phone is back to its old self with the water-damage seal unnaffected after missing the line of water by just a few milimeters. I suggest going to Settings>Buttons and making every button perform no function at all followed by going to Settings>System>Button Lock and having all keys locked except your power button. Hope this helps!
Having somewhat the same issue. Only the "Down Navigation button" isn't working. Although, I'm still using Windows Mobile 2003 SE. Is there a DIY fix for this?
bump...
any suggestions?
Navigation Up/Down
Mine isn't working either - is this a hardware fault?
trying pressing down a bit harder. coz when i did that for mine, the "down" button works. normal applied pressure as for the rest of the buttons(left/right/up) does not seem to work with the "down" button, but a bit more force would make it work.
this happens to my IIs.. mebbe u can try.
Button problems
After no trauma or dunks in water several of my buttons have gone awry. My green phone button, red phone button and navigation buttons all open contacts. The green phone button activates voice command at the same time that it opens contacts. I've never switched from WM2003SE. I've checked the buttons settings and they are the same as always. Most bizarre of all is that my battery is quickly discharging. I suspect some software process is running hard but don't have any idea where to start to fix this. Soft resets have not helped.
buttons gone crazy
A hard reset fixed the problem but was a typical pain to get everything back going. Sprite backup works great until the first attempt to ActiveSync with your PC.
Hi Guys.
I've had my orbit for about 3 weeks now, and its been perfect. I had a spare 512mb microSD card lying about so I used that, but my 2Gb microSD card came in the post yesterday.
I put the card into the phone, and then plugged the phone into my computer via USB. The screen turned off, and no matter what I did, it wouldn't come back on.
I reset it using the small button on the side (sticking my stylex pen into it) and it restarted itself, showing the splash screen no problem, but as soon as you would expect the Today screen to show, the screen goes off. It get's weirder, because if I hold down the camera button to turn that on, the screen switches itself on, and you can use the camera no problem. If i hit the windows key, the menu appears, but if I try clicking an icon, the screen goes dead again.
Also, sometimes (not always, don't ask why) if I leave it for a couple of minutes, the screen slowly appears, as if the backlight is very very dim. But the second i tap anywhere, or touch a button, it goes off again.
I can still answer calls, and my alarms still go off. The phone seems to work perfectly, but just not the screen. I think that it might be the backlight having been turned so far down its off, but I don't know how I would go about reseting that.
Sorry for the long story, but any help would be greatly appreciated.
Cheers
have you tried to make a hard reset?
Man I had the exact sane issue. Its to do with the backlight. I had to angle the screen to try and see anything on it, then changed the backlight to full and made sure it didnt switch off after certain time, everything fine since then. dont know how it happened.
exactly like fubofo wrote,try to unplug,screen should be visible again, check backlight prop.-and plug it in.
i have the same problem this appears sometimes.I think this is a damn bug that appears randomized.It happend to me like 6 times.I have the o2 xda orbit with german o2 rom.What's about yours? it dims the light under the normal makeable settings this sucks.And the camera works because the light settings goes automaticly to the highest settings in camera mode.
Hi guys,
I remember having that problem but it was when I tried some programs, including HTC X-button and another called Invisible Shooter. I haven't got any further incident after uninstalling them.
Do you think what you've encountered with may also link to some program you've installed?
BUSPBP
Totally confirmed! Had same issue after replacing a touch screen. Thanks, guys, for a clue!
I checked email then I sent a text. A few minutes later, I got a response. I hit REPLY and the screen went white. I don't know why. It's never been dropped or put in water, etc. The phone had been in my pocket all day and was close to a full charge. I couldn't power down so I removed the battery and turned it back on. The phone vibrated as it does when it boots up but the screen remained black. I flipped out the keyboard and it was backlit as usual.
I tried a few times and never got anything going. The screen remained black but the phone got hot. Just now, I noticed the amber light blinking but it went solid when I plugged in the charger. I attempted to power it up once more and called from my landline- goes straight to voicemail, no rings. Hmm. Is my Tilt 2 Dead?
Any advice on how to resurrect my phone? AT&T gave me this refurbished model about 4 months ago (60 day warranty?) to replace the Fuze that died at 13 months (12 month warranty). I just want a phone that can last as long as my contract.
try to put it in bootloader mode.
do this by holding the volume down button and powering on the device (if its already on then volume down button and press the soft reset button on the side of ur device with the stylus). Keep holding the volume down button until the 3 colored screen comes on with text in red.
if you can get it in bootloader than you can save the device
Sometimes mine hangs on startup several times in a row, to fix it, i take out the battery, put it back in, hold down the power button and volume down button till its in bootloader then soft reset with the button on the side of the device and it boots up
if that doesn't work then you may need to hard-reset/flash a new rom (all your data will be erased). If nothing comes on the screen then your screen could be dead.
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
AT&T is telling me it's dead. Um, I've got a different ROM loaded on this. Can I return it in this state? If they cant resurrect it, it doesn't matter?
Do I need to restore factory settings and, if so, how?
And, Warranty Dept. wants me to buy another one. They gave me this refurbished one four months ago with 90 day warranty. What are my chances here?
cam123 said:
I charged it all night. When plugged in, the amber light is solid. When unplugged, the light turned off. The phone doesn't power up.
It did not respond to a soft-reset (holding the volume down button and powering on the device) nor a hard-reset (press and hold both the send and end hardkeys).
Click to expand...
Click to collapse
If the indicator light never went green, the battery may be at fault. Just a thought.
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
panthersdzynes said:
I have heard of the black screen that comes up and ppl have to soft reset to get anything to work. Never had this problem till lately. My fone was on and plugged in all nite. Never had a prob with the battery, only had this fone 3 months and now all nite and day the screen has been goin black then not waking up at all. I did install Cookies Home Tab and the CTHE Editor last nite along with the newest SRS WOW HD sound.... anyway, put my fone on charge, left it on as I always do, woke up today and had no way up waking it up, and the charge light was still orange. I took off the back and used the reset button on the right to restart it. Unplugged it, then plugged it back in. The light immediately turned green yet when the device powered on and the screen went to black, it would NOT come off the black screen. I checked the settings for the lock screen, nothings on... I am using Energy ROM 6.5 OS 5.2.23569 build 23563.5.5.0 ... awesome ROM and yet Ive never had this prob. Had this ROM for the past 2 weeks without a hitch, installed Cookies Home Tab and the Editor progs and now this. ... any help?
EDIT: Also in the time the screen was blacked I never got a single text, MMS, fone call or email...
Click to expand...
Click to collapse
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
Yeah, its totally dead now except.... when plugged into the charger, I get an amber light. I will stop by a store and try a different battery.
By the way, AT&T Customer Service told me they will not replace my 4 month old phone because it is past the 3 month warranty.
stevedebi said:
If the indicator light never went green, the battery may be at fault. Just a thought.
Click to expand...
Click to collapse
stevedebi said:
OK, now it is clearer. It happened AFTER you installed software. You need to do a hard reset.
Power down the phone. Hold both left and right phone keys (red and green) while you hit the power button. The phone should reset itself back to factory condition. Unfortunately you will lose all data on the phone (the SD card data should be OK). This should fix your problem.
Click to expand...
Click to collapse
Already done that Steve with no luck. Next step?
If the Tilt 2 is dead, I have to replace it. Any suggestions? I was happy with this model. My big requirement is real keyboard.
if its dead its dead... if you need another just go get another I guess.... Sounds pretty crappy though. I got my phone in December and just got a warranty replacement today. They said my warranty was good till the 1 year point of when the phone was purchased or 90 days after I received the new phone (if it was close to the end of my original warranty) I assume you were out of your original warranty or bought a used phone or something. But yeah... try another battery before diving in to another phone for sure.
Possible fix
Ok, Ive kept lookin for this solution and so far, its worked. On the lock screen, especially with the new custom ROMs, the lockscreen has to be set to "classic". Something about the new Slide to unlock feature is killin the screen to black, and that makes the fone unusable... meaning when the fone goes to black, it will ONLY charge. No fone calls, no texts recieved, no emails, no nothin... calls go straight to voicemail when ppl try to call u. (when u restart the fone u may get ur emails and any MMS messages, but not texts or missed calls) If u have the Cookies Home Tab, like me, it would be labeled "Windows" lock screen that u will need. (From Home screen, click "MENU", then "Cookies Home Tab Editor", then "locksreen Settings", then under Unlock Style, click "Windows". then click "menu" at the bottom of the same screen, then click "apply settings". When u exit, Sense will refresh and ur good to go ... Ill repost in a few days to see if thats it or not.
Also I heard less talk, but some about it being an issue with the SD card. That one said to remove ur SD card, install a new ROM and reformat ur card before installing it back into the device... *(Be sure to transfer all info on card to PC before u format, formatting will erase everything from the SD card)*
Hello boys
from about 1 week i have this problem on my device, if i have the keyboard out and write an sms or typing an url when slide the keyboard in the device automatically reset itself...
anyone knwo this problem or the solution ?
Thanks for the help
Nicola
Hi,
I have a problem with my keyboard too, I've searched the forum but i didn't see the same problem as i have or the solution. My phone's screen turns off when i slide out the keyboard. Actually phone stays on but the light of the screen goes off. when i slide it out i'm able to write something or make calls. when i slide it back, screen keeps itself off and i press the sleep key "2 times"!(screen looks like off but it isn't) to reopen it again. I press the sleep key for the first time to turn the screen actually off, and press it one more time to turn it on again. i did a soft and a hard reset to the phone, didn't solve it. I don't think it is a software problem but i hope it is
img714.imageshack.us/img714/167/70305198.png
These are the photos of the occasion.
The screen keeps itself on until the end of the slide. it turns off then. when I slide it back, i can see the backlight of the screen and the light of the buttons.( i don't think that you would see it on the photo, 3rd photo).
I'm waitin for your help guys, thank you so much.
Isn't there anyone to help my problem? I'm waiting for your answers..
I'm also having this same issue. When I slide the keyboard in it just turns off sometimes. At first I thought it might be a physical issue with the internals of the phone and the sliding impact of the keyboard was causing it to reset, but it doesn't do it all the time for me. I can jam on it and nothing happens sometimes, or other times it resets from a gentle nudge. I am running Energy GTX from August 26 or 28, whatever version that was.
I also have this issue now where my end key is unresponsive. Doesn't. Work. Ever. and that is so freaking annoying. If anyone has any insight here PLEASE share it.
Thank you.
Wow i just saw your message and suprised. Is that my phone you're using? Because I have that end key problem too. It works when I press too hard. And I have 3rd problem now. I think my phone's microphone is not working. People i'm talking on the phone is always complaning about that they can not hear my voice or it's too low. Now I have three problems:
1. Phone is turning itself off when i slide the keyboard out.
2. End key is not responsive.
3. Microphone is low or its broken..
Maybe reflash your phone to origional rom.
I was using WM 6.5 without hardspl when the problem occured. then i did hardspl and installed custom roms, i even tried with WM 6.1. It didn't help about any of it. I'm used to not using the keyboard actually, but the problem with microphone is annoying..
Same problem with the keyboard
gurcanmerdal said:
Wow i just saw your message and suprised. Is that my phone you're using? Because I have that end key problem too. It works when I press too hard. And I have 3rd problem now. I think my phone's microphone is not working. People i'm talking on the phone is always complaning about that they can not hear my voice or it's too low. Now I have three problems:
1. Phone is turning itself off when i slide the keyboard out.
2. End key is not responsive.
3. Microphone is low or its broken..
Click to expand...
Click to collapse
I have the same problem !!!! Did you manage to resolve because I am sure this is software relatred. I had android on my phone prior to this and fixated that the issue is coming from this
Had the same keyboard issues, found that it was a battery issue. when you shut the phone, the battery would loose connection.
bluewaterkayak,
more info on the loose battery connection.
i have the same problem with sliding the keyboard down and the screen turning off. closing it, pressing the sleep button 2x, turns the phone back on. i can slide the keyboard down just enough and hold it to type out a text, any more and it'll go off.
THIS IS SUPER ANNOYING
Bumpski. Really need this fixed.
What ever you last installed take it off. If not you might have to go factory restore
It's definitely not a software issue. The screen itself somehow gets disconnected when slid up all the way.
Took it apart and found nothing obvious wrong. Is there something to look at exactly when the slider is at the end of it's travel? The cables seemed fine. The problem only happens at the end of travel.
I cleaned the slider area and pried some contacts down. Nothing. Put it back together and same problem.
Ideas??
See here:
http://forum.xda-developers.com/showthread.php?t=561151
Tried the fix posted in the last link with Kapton Tape.
Didn't work.
Any ideas?
I have the same issue. My old VZW TP2 is sitting in a drawer in my house because people kept saying they couldn't hear me on the other end. Also on my new one, when i slide the keyboard in/out sometimes it turns off, not always though. I figured it has to be a hardware issue as well, if i do it slowly nothing happens but if i just slide it open and let the springs kick in, it usually cuts off once it 'snaps' to the end of the sliding path.
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.