[Q] Xperia Arc rebooting randomly for no reason? :( - Xperia Arc Q&A, Help & Troubleshooting

Hi all,
I recently bought a Xperia Arc, all new, as i started using it noticed it reboots itself often, for no reason apparently, its very annoying since it takes about 2 minutes to restart.
It doesn't matter if i'm taking photos, video, playing games, or even in a call, it can reboot anytime, the screen freezes for like 2 secs then shuts off and restarts.
I cant take it to SE cuz i bought it overseas, and since it's my first android i have no idea what's wrong with it.
It's a wonderful phone and don't wanna have to sell it because of that.
Any ideas on what could be happening? and how to fix it?
Thx in advance.

Kifsito said:
Hi all,
I recently bought a Xperia Arc, all new, as i started using it noticed it reboots itself often, for no reason apparently, its very annoying since it takes about 2 minutes to restart.
It doesn't matter if i'm taking photos, video, playing games, or even in a call, it can reboot anytime, the screen freezes for like 2 secs then shuts off and restarts.
I cant take it to SE cuz i bought it overseas, and since it's my first android i have no idea what's wrong with it.
It's a wonderful phone and don't wanna have to sell it because of that.
Any ideas on what could be happening? and how to fix it?
Thx in advance.
Click to expand...
Click to collapse
Install both (required for the drivers):
- PC Companion: http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiaarc?cc=gb&lc=en
- Update Service: http://www.sonyericsson.com/cws/sup.../detailed/updateservice/xperiaarc?cc=gb&lc=en
Use any of them to update/repair the phone back to stock.
Or use the FlashTool and flash it again.

If it continues rebooting after reflashing it, then you need to take it back and get an exchange.

daveybaby said:
If it continues rebooting after reflashing it, then you need to take it back and get an exchange.
Click to expand...
Click to collapse
Thanks BluechipJ and daveybaby, im currently at work, so i'll try reflashing it tonight.

I found if the device gets hot (Upper portion of the back, not the battery. I guess that's where the CPU and RAM are), it reboots. It happens more often when I play games while charging. while standing by on battery, mine never reboots by itself. If your problem persists, maybe you need to consider replacing it.

My Xperia Neo used to crash randomly too, usually once a day or once every to days. For some strange reason, it seems to have stopped since I've started using AppKiller and Go Launcher. Right now I'm in the 125th hour of uptime and counting...

yea mine restarts quite often when people call me...im going to take into docomo today and let them know...

been testing it for several days now, the reboots stopped after the flashing
Thanks again

I have flashtool,do I just re run it? will i lose my root/apps/data?

Mine freezes sometimes and then the screem goes of from left to right and reboots
Did you have the same?
Sometimes it runs for 100+ hours and today it happend after 39-46 hours uptime.
It mostly happens when I use it a lot and the RAM was quite low before. Maybe mine runs out of RAM?

Flo95 said:
Mine freezes sometimes and then the screem goes of from left to right and reboots
Did you have the same?
Sometimes it runs for 100+ hours and today it happend after 39-46 hours uptime.
It mostly happens when I use it a lot and the RAM was quite low before. Maybe mine runs out of RAM?
Click to expand...
Click to collapse
Um... could be? Im using a task process killer now so maybe. Try autokilling unnecesary processes.
Cheers

Mhm, everyone says they do more bad than good.
But I'll look at processes that eat up RAM when it runs for a while. Currently it's fast @ ~ 30 hours uptime.
Sent from my LT15i using XDA Premium App

Related

Nexus Rebooting Randomly

Its happened twice that i can remember now.
This morning in bed I grabbed the phone, deleted some emails, opened the browser and the screen went blank with the sound of a slight crackle. It then instantly revooted (google logo popped up etc).
Im concerned the phone is faulty. Is it likely just one of those things or does it sound more sinister?
Hope somebody can advise.
Mine rebooted once the other day. I don't necessarily think that the phone is faulty, it just has bugs that need ironing out.
Sent from my Galaxy Nexus using XDA App
it's just the apps
it can happen with any android device
just keep an eye on which app is causing it
you can pull out the logs and scan through it
I've been having the same thing as the OP. I get "Android is Upgrading" when it restarts, too.
In additiona I've seen (several times now) that when I press the power button to turn the screen on, it wont accept any input. After 30 minutes or so it spontaneously restarts and goes to the "Android is Upgrading" message when it restarts.
I'm on the verge of RMI'ing the thing as some of the other guys in the office who have it have not had the same problems.
I'm running vanilla sim free version, no operator tat installed.
L60N said:
Its happened twice that i can remember now.
This morning in bed I grabbed the phone, deleted some emails, opened the browser and the screen went blank with the sound of a slight crackle. It then instantly revooted (google logo popped up etc).
Im concerned the phone is faulty. Is it likely just one of those things or does it sound more sinister?
Hope somebody can advise.
Click to expand...
Click to collapse
Are you running a totally unmodified stock rom or have you flashed a custom rom/kernel/radio to it? Kernels are still being worked on and arent perfect yet.
Also Android 4 is still very new and alot of apps are not fully compatable and subject to crashing or crashing the system.
Everything will be ironed out in time
Mark.

HTC One X restarting randomly!

Hi fellows,
I bought HTC one X in the morning itself, and within 2 hours of purchase was greeted with first random reboot, I've had this phone for 10 hours now, and it has rebooted thrice, with last 2 reboots in 10 min successions when I even didn't touch the phone! Has it to do anything with the software version which is 1.26.720.0..
Has anyone else faced this issue?
pranks said:
Hi fellows,
I bought HTC one X in the morning itself, and within 2 hours of purchase was greeted with first random reboot, I've had this phone for 10 hours now, and it has rebooted thrice, with last 2 reboots in 10 min successions when I even didn't touch the phone! Has it to do anything with the software version which is 1.26.720.0..
Has anyone else faced this issue?
Click to expand...
Click to collapse
See if your SIM card is good and the tray is good closed.
SIM card is good and the tray is properly closed. Called HTC support guy, he told to turn off the phone and turn it on after 2 min. Did that, didn't touch the screen till the phone booted properly. Let's see if reboot happens again.
btw, I was playing teeter which came preinstalled, and that game was lagging! I assume ts pretty light weight game, but still the lag!!
Have to keep to recharge the phone for 8 hours? i.e. the first recharge? Is your device extermely hot? Because sometime overheat tend to reboot the device. Let the device settle down then you can start playing games.
Two more reboots
@ShyamSasi
I did charge the phone for around 2 hours, till the battery came to 80%
The phone becomes warm (not hot) when I use the camera for a long time. I have played that teeter game for only 5-10 min, and it was lagging.
Turn off the device let it chagre for few hours (Offline charging) then see how it is. Nothing works try do a factory reset the device.
pranks said:
Two more reboots
@ShyamSasi
I did charge the phone for around 2 hours, till the battery came to 80%
The phone becomes warm (not hot) when I use the camera for a long time. I have played that teeter game for only 5-10 min, and it was lagging.
Click to expand...
Click to collapse
U using Whatsapp?
Sent from my HTC One X using Tapatalk 2
@ajfti
Yup! Is that the reason for reboots? but whatsapp doesn't start automatically IMO after reboot right? sorry for noob question,
pranks said:
@ajfti
Yup! Is that the reason for reboots? but whatsapp doesn't start automatically IMO after reboot right? sorry for noob question,
Click to expand...
Click to collapse
Try to do a factory reset, if the problem keep continues, go back to the store and exchange 1.
Hts reboots
I had the same problem and i fully charged a couple of times with the phone off and the battery completely empty and now i have had no restarts for 2-3 days. Hopefully it's gone. Are your phones still rebooting ?
I've had my phone reboot randomly once.
Was using my desktop, then suddenly heard a sound, I thought there was a notification but the phone just rebooted.
Never happened since I got the phone (only about 3 days).
Mine is white and made in Taiwan and running on 1.26xx
Just sharing,
Cheers
not had a radom reboot at all
---------- Post added at 12:38 PM ---------- Previous post was at 12:29 PM ----------
no restarts here had phone since tues
Whatsapp user and never had a reboot for 2 weeks. Suggest you bring to the store immediately.
Sent from my HTC One X using XDA
Same here - Sense restarts more frequently then phone restart, so it seems like a memory leak/resource issue. Phone has restarted by itself twice in 2 weeks, once it detected a 'crash' and requested I send log. Other time it didn't. It is definitely warm when it restarts so maybe temp ahas something to do with it.
Try disabling fast boot in settings, then restart your phone
Reboots are also caused by SetCPU, in case you use it.
LTavaress said:
Try disabling fast boot in settings, then restart your phone
Click to expand...
Click to collapse
Seems to have made a difference. Sense restart only once in the morning. Wil monitor for a few days. Thanks!
I have had several restarts, all of them while listening to music. Either through the music player or using SR Play (Swedish radio streaming app). With the music player I had the head phones connected. With SR Play I was streaming the audio to a bluetooth device.
Anyone else experienced this?
I had a restart too while listening to music through the ear phones with music controls that i got with my Desire s. That was 5 days ago and not happened since although playback does make a click/pop sound every now and then.

LG G3 D855 shutsdown on its own

Hello,
So I bought a G3 the day before yesterday and yesterday was my first day with it, and for that first day my phone had shutdown twice on its own. The first time was when my phone was lying on the bed and doing nothing, it had around 50% battery and was not hot or anything.
The second time was this night i don't know when, i have put my G3 on the charger and went to sleep i woke up and it had shutdown.
I didn't made factory reset when i got i from the box which i will when i come home from work and hopefully this will fix it, but does anyone have a problem like that? If is something serious i will be disappointed to return the phone.
p.s. My previous phone was galaxy s2 and had this king of problem only with custom roms and kernels, but i have not put anything on the G3 yet, except activating the developers options and had switched it to ART and the first time the phone had shutdown i thought that the art was the issue and switched it back to dalvik, the second time though was on dalvik.
Dredd90 said:
Hello,
So I bought a G3 the day before yesterday and yesterday was my first day with it, and for that first day my phone had shutdown twice on its own. The first time was when my phone was lying on the bed and doing nothing, it had around 50% battery and was not hot or anything.
The second time was this night i don't know when, i have put my G3 on the charger and went to sleep i woke up and it had shutdown.
I didn't made factory reset when i got i from the box which i will when i come home from work and hopefully this will fix it, but does anyone have a problem like that? If is something serious i will be disappointed to return the phone.
p.s. My previous phone was galaxy s2 and had this king of problem only with custom roms and kernels, but i have not put anything on the G3 yet, except activating the developers options and had switched it to ART and the first time the phone had shutdown i thought that the art was the issue and switched it back to dalvik, the second time though was on dalvik.
Click to expand...
Click to collapse
I have the exact same problem. The past few days when I go to bed and wake up in the morning, the phone has shut itself off. I haven't rooted or installed any custom roms.
I would advise you both to take a factory reset, only install apps you need for a few days and see if the problem persists, if it doesn't install your apps back one by one as it may well be a particular app causing the reboots.
If you still get reboots after the reset and with no apps installed then you may have to take the phone back to swap it.
Lennyuk said:
I would advise you both to take a factory reset, only install apps you need for a few days and see if the problem persists, if it doesn't install your apps back one by one as it may well be a particular app causing the reboots.
If you still get reboots after the reset and with no apps installed then you may have to take the phone back to swap it.
Click to expand...
Click to collapse
Yes as I said in the first post the factory format and hard reset will be the first thing that will be done as soon I am at home. About the apps i have pretty much basic apps (facebook, messenger, soundcloud, etc) all from the market except smashhit of which i have the apk and installed from the internal memory.
Except those apps I have 2 mp3s and some wallpapers and nothing else, becouse when i got my phone it was late on the evening and i had no time to do anything else. So the phone is pretty much out off the box and I was verry frustrated when the secound shutdown happened, becouse i tought the first was from the ART runtime.
Anyway today I will have more time to spend on the phone and we will see what will happend.
p.s. The phone does not reboots, just shuts off.
Dredd90 said:
Yes as I said in the first post the factory format and hard reset will be the first thing that will be done as soon I am at home. About the apps i have pretty much basic apps (facebook, messenger, soundcloud, etc) all from the market except smashhit of which i have the apk and installed from the internal memory.
Except those apps I have 2 mp3s and some wallpapers and nothing else, becouse when i got my phone it was late on the evening and i had no time to do anything else. So the phone is pretty much out off the box and I was verry frustrated when the secound shutdown happened, becouse i tought the first was from the ART runtime.
Anyway today I will have more time to spend on the phone and we will see what will happend.
p.s. The phone does not reboots, just shuts off.
Click to expand...
Click to collapse
Is it definitely off or is the phone just stuck on a black screen? It is quite common on some devices when something is not quite right for the kernel to be unable to wake the phone up, the phone is still technically on but stuck in deep sleep.
does holding the power button for 2 seconds turn it on? or do you have to hold it for say 7-8 seconds?
Lennyuk said:
Is it definitely off or is the phone just stuck on a black screen? It is quite common on some devices when something is not quite right for the kernel to be unable to wake the phone up, the phone is still technically on but stuck in deep sleep.
does holding the power button for 2 seconds turn it on? or do you have to hold it for say 7-8 seconds?
Click to expand...
Click to collapse
It is definetly shut down around 2 seconds(the normal time to hold the power button to turn on) it turns on and work perfectly and does not show anything suspicious in its behavior, it's super fast, not laggy and etc, may be a little high on ram consumptions but with this havy skin i think it is normal or could not be normal idk, the ram consumptions go from about 1,2GB the lowest i have seen to up to 2,3 the highes i have seen.
Anyway about the shut off think yes defenetly 100% sure it is off, it happend again a while ago and i thoght the same thing may be it si deep asleep even i had chacked the weather 10 min ago and call myself from a friends phone and the operator said that the phone is off or i am somewhere without network covarage.
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
mandrive said:
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
Click to expand...
Click to collapse
If you have to remove the battery to get it to restart then its not actually shut off, its just stuck in deep sleep! which is usually caused by a bad app.
Yes if you have to remove the battery the problem is different, i just have to push the power button and it boots right away after it have shuted off by its self........
i didnt have this issue with my 855. but i did a factory reset after i got the phone just for the hell of it
So it's reset time i finally have some time to the some staff on the phone so hopefully everything will be fine. I will post if this fix or not the problem to inform the other people in this thread.
Dredd90 said:
So it's reset time i finally have some time to the some staff on the phone so hopefully everything will be fine. I will post if this fix or not the problem to inform the other people in this thread.
Click to expand...
Click to collapse
did you have any luck with the problem? I have the same issue, performed a factory reset and restored, hopefully it will fix too..
Hi all!
I have and have had the same problem and think I've pinpointed the problem to Google Search but can't 100% confirm it yet. I didn't do a factory reset when I got the phone and it shutdown during the night. I did a factory reset, made sure it got enough time to update everything properly. Problem was gone and worked fine. HOWEVER, the phone kept asking me which home screen I prefer at random times when I hit the home button. With random I mean like 4+ times per day. I searched the net and found a threat saying that a guy with a G2 solved the problem by removing Google Search updates. So I decided to do just that and get the factory version back and the questions disappeared but guess what, the phone shut down the following night.
Any takers or might this just be random? Note that it was working fine for three days with the updated Google Search and shutdown the first night after the downgrade.
So I did hard reset and so far so good the phone had not shutted down itself, and I updated everything which need to be updated (mentioning this for the guy with the upper post). So far so good I will keep you in touch if something goes bad...
Dredd90 said:
So I did hard reset and so far so good the phone had not shutted down itself, and I updated everything which need to be updated (mentioning this for the guy with the upper post). So far so good I will keep you in touch if something goes bad...
Click to expand...
Click to collapse
Let me know if you also encounter the problem with the home screen questions! :good:
Good luck!
mandrive said:
i got same problem. it turn off it selft and black screen even battery still 70%. rmust remove the battery to restart again, ealy bad. huft
Click to expand...
Click to collapse
Had you enabled ART instead of Dalvik ?
turt said:
Had you enabled ART instead of Dalvik ?
Click to expand...
Click to collapse
whether the use of ART
The problem will be resolved?
I suggest take it to your dealer and get it replaced asap. I've seen lots of returned phones(my job at XXXXXXX company ) with the same issue, and as long as the defect is reproducible the dealer will give you a new phone. If it's outa replacement period then they'll probably repair it.
aaaaaaaaaaaaaaaaaaaaand shut down again but this time it took quite a bit time longer to shut off by its self so i tought the problem was fixed, but it's not, so i am going to the store which i buy it from to replace the device.....
Does this also happen with the korean models?

[Q] LG G3 Random restarts along with freezes

Hello,
I have bought a phone from someone saying he has crash problems with the phone, it freezes randomly and then restarts.
I thought it was the tempature problem, but apparantly it crashes at low ones too. I have put coolpaste on there too so it wouldnt get too hot its around 70-80 degrees maximum.
There was one reboot that I noticed was a blue screen flicker for about half a second and it froze and it crashed, after the flicker the screen was normal but still crashed.
I have the last kernel message, I dont know what everything means, if someone can help me?
I thought it was a software problem thats why I bought it, but theres more to it than just that.
Link to pastebin : /91gXMPLs
Thanks in advance!
Marki362 said:
Hello,
I have bought a phone from someone saying he has crash problems with the phone, it freezes randomly and then restarts.
I thought it was the tempature problem, but apparantly it crashes at low ones too. I have put coolpaste on there too so it wouldnt get too hot its around 70-80 degrees maximum.
There was one reboot that I noticed was a blue screen flicker for about half a second and it froze and it crashed, after the flicker the screen was normal but still crashed.
I have the last kernel message, I dont know what everything means, if someone can help me?
I thought it was a software problem thats why I bought it, but theres more to it than just that.
Link to pastebin : /91gXMPLs
Thanks in advance!
Click to expand...
Click to collapse
try buy new stock battery and good luck
achmthidyt said:
try buy new stock battery and good luck
Click to expand...
Click to collapse
I bought a new battery, its chinese though, but even there it reboots, I dont know if the battery has to be original not to boot?
I honestly dont know what else it could be.

Phone freezes/crashes randomly

I've had my G4 for a few months now, never had any problems until recently. The phone just freezes, sometimes just a 'normal' freeze, sometimes half of the screen turns to black/noise. Occassionaly it reboots on its own, but most of the time the power button doesn't respond and I have to take out the battery.
The freeze occurs at any given point, typing a text, being on FB, playing a game, ..
Last sunday I did a factory reset and everything worked perfectly fine until today..haven't installed any new apps or anything..
I hope someone can help me.
Cheers.
Now it's just freezing/restarting every two minutes or so..
runittwiice said:
Now it's just freezing/restarting every two minutes or so..
Click to expand...
Click to collapse
maybe its abou to get the infamous bootloop.. need to send it to LG to fix.
Mine did that and went into the bootloop a couple of hours later. It now is at a LG partner for repair. Better safe all data you need right now, just to be safe.

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