[Q] HTC Evo Picmail not working - EVO 4G Q&A, Help & Troubleshooting

This is my first post on this forum, but I have been laying low for awhile now. I was running Sinister RLV5 for the past week or so, after switching from MIUI. Well, as of this morning, I was unable to send or receive picturemail. It kept popping up with an error message saying, 'Message Not Sent After Multiple Failed Attempts'. And the reasoning was a 'Generic System Failure'.
So, fast forward to this afternoon. I figured that maybe, it was the ROM I was running. So, I wiped everything, and flashed KingsAlliance 6.1. And I'm getting the exact same results. Does anyone have any idea as to why it's doing this? I'm getting rather annoyed with it. Also, would I be able to call into Sprint, and have tech support run me through some of their BS. Of course, I would not let them know I was rooted. Any help is GREATLY appreciated. Thank in advance!

did you wipe everything down to stock?

whatsuphomie said:
did you wipe everything down to stock?
Click to expand...
Click to collapse
Yup. Nandroid then wiped. It was working fine on the old rom, and then it quit working on the old rom. Just out of nowhere it stopped working.

When I open my settings for MMS, all the connection settings are blank. And I have the option of WAP 1.2 or WAP 2.0. Neither one was checked and the MMSC/MMS Proxy/MMS Port/MMS Protocol were also blank.

Mother effer....it did it again

Related

Verizon, flashed rom, lost service?

I just flashed my phone to OMJ's custom Verizon, now I have lost all service. Any advise on what settings I am missing?
Or is this a call into Verizon to do something? If so what do I say?
Thanks,
Scott
well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you
No did not let the customizations run. It all went smooth. I did find this message....
http://forum.xda-developers.com/showthread.php?t=416908&highlight=verizon
So I am calling Verizon....
Is there a way to not have to call Verizon? Will this happen with EVERY flashed ROM? Or is it only when you unlock with IMcoke's utility?
What a PITA!
Scott
Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST
I know I have to call in every time I Master Reset my stock XV6900 so I imagine it's the same issue with a new flash as well. Something about this phone makes them manually update it on their end I guess.
You should only need to do this if you update the Radio. But, I've flashed two radios to date, and only on the first did I need to call VZW. I've flashed quite a few ROMs and had to call maybe twice.
Scott_T said:
Well, I hope this thread can help others...
I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.
10 minutes there and they did the A-Key update....
So all is working..
But more importantly, what causes this? Will it happen with every ROM or just the first you flash?
Regards,
ST
Click to expand...
Click to collapse
I helped a buddy upgrade his Verizon XV6900 radio to the sprint radio. We ran into all kinds of problems with his phone. No internet, phone searched for thirty minutes and when it got a signal would sometimes randomly shut off. We fixed everything by logging onto the Verizon website and activating one of his old phones. We took the battery out of the touch before hand because two signals equal no good. We activated his old phone for about ten minutes and then reactivated his touch. Everything worked fine afterward. He had a new akey and I believe his dmu keys were reset. Hope this helps, but activating an old phone on the verizon website is a bit of a pain.
Thanks for the info everyone...
Hope this helps someone else out.
Scott
woodicw said:
well hopefully when you updated the radio with a different rom you didn't let the customizations run.
if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you
Click to expand...
Click to collapse
um.... what if I did let the customization run? after I used the Sprint Radio Upgrade. Does the phone now think it's a Sprint phone? It won't even let me do the *228 anymore. Someone mentioned having success using a radiorefurbish.exe? does that make sense?
Thanks!
I'm no pro, but re-flash, and make sure to soft reset before the customizations. Not a big deal.
Scott
I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?
TheBigBentley said:
I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?
Click to expand...
Click to collapse
You left some important details like,
The ROM & what exactly the error is.
Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.
TheBigBentley said:
Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.
Click to expand...
Click to collapse
First, if you haven't done it yet, enter the username and password. After you flash a new ROM, the fields are blank, but the internet will work, but at some point, it will start to fail becuase of it being blank.
If that doesn't solve it, I suggest flashing a new Radio and ROM, I personally suggest using one from OMJ. I'm currently using his 3.09 Clean ROM, and it runs smooth. And after using the aGPS hack, something you can do after you resolve this, I get a faster GPS lock inside my home or office, than someone with an in-car model.
which radio do you suggest Ive tried 3.42.30 and 3.42.50 both give me same problame. Im flashing omj's 3.03.01 clean as I type this.
I'm using 3.42.50 right now, and so far it works great.
ok so then I have both radio and rom installed and still no data. any further suggestion? Is there anyway of restoring verizon data setting to original defaults? I think the sprint rom must have changed something specific to the data settings. Ive tried everything to revert them back with no luck
What's the link to the ROM that you originally flashed and run the cusomizations.
http://www.smartphonejunkie.com/showthread.php?t=169263
Filename
RUU_PPST_Vogue_SPRINT_WWE_3.03.651.4_2_Radio_3.42.30_AM_NV_2.04_Ship
Well, I just browsed through the thread at PPCGeeks, I saw you just asked there too, but this is the best thing I've found:
http://forum.ppcgeeks.com/showpost.php?p=265704&postcount=360

[Q] can't recieve or send out picture messages

Ok so the other day my pictures just stopped downloading all of a sudden, it was sometime after installing Google voice whether that was a coincidence or not i don't know, i have since uninstalled it since i didn't like it anyways so o well. But anyways, so after reading tons of topics on the problem. The answers i came across the most where,
it is sprints fault call them
have to be on wifi
cant be on wifi
to many messages
or go back to factory reset
and umm others i probably forgot.
All of these had varying degree of success for people suggesting them. However, Non but the factory reset worked for me. So while i am already back at the beginning i decided to update my phone to htc 3.70 or whatever it is. So after getting everything updated, i learned i could use clockwork to recover just the data part of my nand, which made me happy, but i figured it might mess up MMS again... which it did. The easy solution is to go back to factory ( or my nand before the restore of data) BUT i would really like to keep all my data. There is just so much to reset if i don't x-x. So i was wondering if anyone might know what causing the pictures not to download and if there is a way to fix it without having to lose all my data.
Oh yeah it not just downloading i can't send out picture messages either.
If all else fails i will just resort back to before the data restore and go about resetting everything the hard way just not looking forward to it.
Thanks for your time
and if i missed a thread somewhere that answers this sorry i was already banging my head against the wall at all the stuff i had already looked at.
Hmm no answer, lovely, guess it is back to the chalkboard for me.
i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off
frank828 said:
i cant get mine working either. tried cm6 and fresh and also deleted/renamed telephony.db file and nothing.
bleh this is pissing me off
Click to expand...
Click to collapse
I can get mine working will just have to start all over on apps and setting and everything with no garentee it won't happen again.
Yeah it is very frustrating.
well i tried it with a full wipe and then fresh install of Fresh. that didnt work for me either.
some things ive tried that didnt work:
re-provisioning using ##3282#
full wipe and new install of fresh and cm6.1.2
deleting the telephony.db
ugh
I've been having this same problem for about a week now. It started on my Moment and continues since I got the Evo on Monday.
It's aggravating the hell out of me....
call sprint. i called sprint today, to complain, about slow speeds in the area and there was a recorded message saying they are aware of a problem with the messaging system and are working on it. that was earlier thursday 'round 9.30am est.
Just confirms what I've thought, that's it's a Sprint network issue and not a device or apk issue...
It is a sprint network problem as of lately, that is why HipKat had problems after he switched.
Btw Charlie what rom are you using and did you call sprint?

Not receiving calls?

Before I get n00b bashed, I did "Search this thread" for the answer... (and other forums) Maybe I am just too n00b? Anyway, here goes.
Given kudos on this ROM already (Syndicate Rom: Frozen...anything is better than stock Froyo, but this is just AMAZING). But I was having some troubles with receiving incoming calls. Caller always got "All circuits busy" Or "cannot complete call as dialed".
Soooo, I wiped and reflashed. Tried to make a call (before restoring titanium backups) it worked, but my girl was still having troubles calling me...
So I restored most of my titanium backup (stuff that mattered?) and when trying to call out, I get "com.android.phone stopped working" and had to forcibly close it. So, I specifically restored phone 1.0 and contacts and all that from my titanium Backup, and still got the same issue. I am currently backing up stuff to my computer off the phone, going to format the card and do a fresh flash and see if that helps.
Thing to note, my account IS linked with Google Voice. Could that be an issue? And if not, is anyone else having this issue? Seriously the ONLY problem I am having with this rom. Thanks, guys!
Edit. Wipe and reflash did not help, however the phone is running MUCH better! Still not getting phone calls, though. Data works, MMS, etc, spotty 3G acceptance, though. Starting to get a bit aggravating. ANY help would be GRAND.
*sigh* think I got it. Flashed a different modem (EC03?) and it did not work, then flashed BACK to EC05 (AFTER the fresh flash) and it seems to have rectified the issue. HUGE thanks to QBKING77 (if that is his name on here) for the AWESOME video tuts and great linking to the site. I will update if call status changes. But I would still be interested in knowing if anyone else was having the same issues?
Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA
Shoulon said:
Sorry no one ever got to you for help. The Q&A section doesn't exactly have dedicatedhelpers. =/
I'll be trying to help this section more. So please do update if it comes again.
Sent from my Epix 4G using XDA
Click to expand...
Click to collapse
No worries. My girl and I gave it another go this morning, and all went well. Also received all my calld last night with no issue. Definitely made my girl a happy camper. Lol. Now I just have to calibrate my battery when I get to work, and all will be golden!
Sent from my SPH-D700 using XDA Premium App
the only thing I could think of is did you "freeze" any apps in titanium LOL yes I froze the wrong thing once and got the same error's I think it was the voice mail stuff seeing i went to gvoice didn't think I needed it but I did.
Nope. All apps were left unfrozen, just because I am too n00b for that chit, lol.
However, I flashed the EC05, and all incoming calls (90%) seem to be coming to me. Odd part is, it SHOULD be going to my voicemail if it cannot be dialed. I am thinkin Sprint is to blame, and I need to have it out with them.
*sigh*
Oh well, everything else is tits... Just waiting EAGERLY for 1.2... Chompin at the bit and all that!
Might get bored tonight and flash back to stock... see if I have the same problem.
Question. Let's say I want to "image" my phone the way it is right now (kinda like Norton Ghost used to do?) Flash back to stock, yadda yadda... Is there a way to RESTORE my phone as is (every byte) back with clockwork? Or is that what Nandroid does? Because if I flash back to Stock, play for a bit (see if it is sprint's fault) and want to flash back, I will have to reconvert back to EXT4... using clockwork 3.0, should I just use the .zip (.img?) that nandroid creates instead of the base ROM?
If any of that makes sense, kudos will be given for a clear answer, lol
just loaded Emerald Envy 2.0....
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd
Sully1965 said:
Absolutely love the ROM, but I can no longer receive calls. I've tried the wipe (x3), re-downloaded the ROM, no joy. no combination that I can think of. Have tried all the latest modems (EC05/EF02), no joy.
I did notice that the phone log does log that a call was received, but it never rings or brings up the phone application.
I also tried flashing the Genocide 1.1 kernal. no joy.
I'm about to go back to my Midnight ROM that I Nandroid'd earlier today before I started down this road. Really hope I don't have to, i'm hooked on this ROM!
Any help would be greatly appreciated!
-Todd
Click to expand...
Click to collapse
My errors seem to be different than yours. Mine would not show up in my call log at all, nor would the calls go to voicemail. Are your callers able to leave messages?
Mine turned out to be a sprint/phone issue. Their networks have been all kinds of crappy in my area since january. Sucks, but all I could do was call, complain, and get credits.
My new epic seems to be working fine, and sprint seems to have fixed their issues in my area. I was running 1.2 up until last night with no issues callin/receiving. I only updated to the latest GB leak because it is hella stable and netflix works. Just seems to have some 3d issues. But I do not game much on here.
Keep troubleshooting, and give 1.2 a whirl. While your problem is not ROM related, I am very confident your experience (and battery) will be much better.
Oh. And call Sprint. Complain and whine. You will get credit on your bill. Lol.
Sent from my Epic. Which is better than yours.

[Q] No Text Messages

I've been having the problem lately where I can no longer receive text messages, from anyone. My text messages are still received however.
I have only experienced this while running Calkulin's E4GT v2.9.2 EL29 with no other modification. The first time I experienced this, the only problem I could think of was that I did not use the Format all zip file.
So I went through the flashing process again and got some strange force close on google maps and Sprint tv. I initially flashed to fc22 modem, then back after kobridges post concerning sprint tv. I did update profile and prl after each modem flash.
And now I cannot receive text messages. Any ideas?
Flash back to stock and start fresh
someguyatx said:
Flash back to stock and start fresh
Click to expand...
Click to collapse
Obviously. But seeing as this will be the third attempt with hopefully different results, I am hoping for an insight concerning the cause of this circumstance.
I had the exact same problem when I installed EG4T ROM. Tried many of the same thing you tried, along with many others.
Long story short, I called Sprint and the had to add my phone back to the other carries (att, version, tmo) switching map/database. Took about 3 hours once the request was put in. Text messaging has worked like a charm ever since.
Hope this helps...
Sent from my SPH-D710 using Tapatalk 2 Beta-4
Another issue I discovered was lack of GPS functionality; first only on wireless networks and then even with the GPS sensor activated.
I might should mention that I activated the phone in south Memphis/north MS then went back to work in New Orleans. I had the issue in both locales. While on the phone with Sprint, they mentioned that they have dropped some capacity in NOLA due to lower population.
I came back to north MS finally had the time to take my phone to a Sprint store. Of course as soon as I handed it over, it started receiving text messages. They tested it, whatever that means and found it to be fully functional.
The Sprint guy basically said he thinks it's a network problem. He was cool about the whole thing. I told him I had it rooted, he responded that he has seen rooted phones overcome some network problems before.
So I came home, rooted, flashed calkulins el29 and I still have text messaging.
oh well, thanks for reading. I hope this all can help someone.

[SOLVED] Data stopped working

Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
More info:
IP address is applied. Able to ping ip address but not some other known ip address. Traceroute does one hop to 66.174.216.161, which seems to be a Verizon ISP. Might try playing with apns-config.xml. I had tried the one I had when it was working previously but did not seem to change anything.
I'm new, but had similar problems
toasterboy1 said:
Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
Click to expand...
Click to collapse
I'm not sure the MMS issue has been resolved, as of yet. Last time I check the Development thread it seemed like there wasn't yet a fix. Someone will correct me shortly if I'm mistaken, I'm sure.
The data problem you're having is one that I struggled with for a couple weeks in CM11... I don't know how much help I can be, because I'm not really sure what ended up actually fixing it for my dINC. All I know is that I spent about three hours dirty flashing and restoring from nand backups, sometimes the full backup and sometimes just partitions. I also threw in a *228 somewhere in there. Anyways, Through persistence, and sheer dumb luck, I finally have a pretty stable data connection, as long as I don't use the mode switcher in DUbattery(that seems to mess 3g up until reboot).
sometimes it helps to toggle airplane mode on then off.
Thanks for the tip. I toggled airplane mode on and off. I could then load google in the browser but it would not do anything after that. I have a new inc and an OG Evo coming in. Might have to retire my inc for the kid to play games on. My wife is using and OG Evo with no data or mms problems on 10.1 and I am sort of digging the larger screen. Also might be able to help zach with troubleshooting cm11 for the evo (supersonic).
toasterboy1 said:
Running CM11 on PagePlus. I cannot access the Internet. I was able to at one time. Thought it was the Rom so I flash CM10.1 and Stock rooted rom. I reactivated the phone after the installs. Every time it says the network is connected but I cannot connect to the Internet or send MMS. Starting to think it is the phone. Any ideas?
Click to expand...
Click to collapse
so its not just me, my pageplus data is borked as well and I was chocking it up to QcRil but I guess its not, so I will see whats up
zachf714 said:
so its not just me, my pageplus data is borked as well and I was chocking it up to QcRil but I guess its not, so I will see whats up
Click to expand...
Click to collapse
Glad to know it was not just my phone. I am back on your 2/17 build and was worried there was some leftover firewall stuff even though I wiped everything except emmc and sd-card before the flash.
On another note. I have that other EVO coming in so should be able to load up CM11 and do some logging for you.
So I switched mobile data off this weekend with the silent profile and when I switched it back on using the default profile my data worked.
toasterboy1 said:
So I switched mobile data off this weekend with the silent profile and when I switched it back on using the default profile my data worked.
Click to expand...
Click to collapse
I'm glad you found a fix! On my dINC, I don't use the profiles, and mobile data crashes randomly. After flashing the March 23rd build, it has gotten somewhat better, but it always seems to skip out when I need it most... specifically.... when I use Google voice search to either dictate text messages or navigate to an address(delivery driver). the latter is especially frustrating, because I only use the navi when I'm already out of the store and can't find something, so no alternative available. Sometimes, even when the 3g symbol is full in status bar, I'll push the voice button and it will say, "cannot reach google *** etc" :crying:

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