I pay the $7 per month, and I want to eventually trade in my 002 EVO for a newer model before I upgrade to something better (talking months and months from now). I want to know basically what will get me a new EVO and how much it will cost me. I already have the light leakage around the bottom buttons, and I know most would see that as a huge flaw. Any input is appreciated.
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
gqstatus0685 said:
Why don't you just go into a Sprint store now and trade the phone in for a newer hardware version. That's what I'm going to do since my camera lens cracked and the horrible light leakage. It IS a big deal to me because I watch a lot of movies at night on my phone.
If you claim insurance on your phone you should let them know of the issue with the light leakage (or any other issues) so you can send your phone back in to them. If you are intending on keeping the phone and selling it that would be considered fraud but it's your choice.
Click to expand...
Click to collapse
So I just walk in and let them know that I want a fixed device? And I intend to keep the new one for a couple weeks before selling it. I just won't want to sell off one of the launch models with the problems associated with that.
what's the diff between the launch and current models besides the light leakage?
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
cesjr02 said:
If it's anything like other cellular insurance claims you won't be able to keep the "defective" phone. But if you did file a claim you would be subject to the deductible, 50-100 dollars I believe?
Click to expand...
Click to collapse
No, no. I don't want to keep my 002. I want to exchange it for a newer version that will sell for more when I upgrade. I just wanted to know what it took to get them to swap it out.
--
Sent from my HTC Supersonic.
I've been dealing with Sprint for a long time and I have abused their insurance policy as well so let me give you the breakdown for it.
First off, what the Sprint Total Equipment Protection Plan (TEP) is not. It is NOT an upgrade plan. Meaning you can't go in and ask them to swap your phone out just because you want to. There are ways to get "free" upgrades, but I won't go into that. Which brings me to my next point.
Sprint will only swap out your phone if there is something wrong with it. In other words, if its Sprint/HTC's fault or it is not working properly for some reason and it is NOT YOUR FAULT. Defects, software failures(MAJOR), etc. When you tell them what is wrong with your phone, be as DETAILED as possible. They will always reset your phone to factory defaults and try to reproduce the issue. If they can't reproduce the issue, they will return it and say its working fine now. If they reproduce it, they will try to repair it. If they can't repair it, they will order you a replacement. THIS IS FREE
ALSO NOTE: This is Sprint's general policy. There are exceptions, and depending on the person you get, they might be able to do more for you. But this is what you should expect!
If there is damage due to a drop, water damage, or anything that is YOUR FAULT, they will tell you to go through Asurion. Sprint's insurance carrier or w.e the terminology is. This is when you have to dish out the $100 copayment. Only do this if you messed up big time by cracking your screen, dropped it in the toilet (EWW), etc.
Now some extra tips: You want to call Sprint's customer service first. Tell them about your problems, go through their "troubleshooting". If they fix the issue, great! If not, then after you are done, make sure they note your account that you called regarding the issue so when you go into the Sprint store they will have your information. BE POLITE! Trust me it goes a long way.
When you get in the Sprint store, go to their repair center. Tell them you called Sprint's customer care and was told to come in. Give them EVERY SINGLE problem associated with the phone. If it is a defect such as the light leakage, make sure they know that it is a known issue and to check their database. I recently lost 4G cause I lost my RSA keys (stupid WIMAX Radios). I unrooted and went into a Sprint store and just basically said, My 4G isn't working. They did their usual checks. Made sure it wasn't rooted, latest update, factory reset, update profile, etc. They couldn't fix it so they ordered me a replacement phone and i got it the next day.
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
sekigah84 said:
Just to add:
It really depends on how helpful their repair department / manager is. Some will swap out your phone without an issue even if you walk in and say "I want a new phone because this one isn't as bright as my friends."
Others will make the whole process feel like you are pulling teeth! It depends on the person. I suggest if you get this type of person, ask for their supervisor or if they are the supervisor, go to another Sprint store. But also think about what you are asking for. If your phone "feels" different in your hand than your friend's Evo, they will almost NEVER replace your phone. Cause come on. That's just unreasonable. But if there's light leakage, major lag, your battery dies in 2 hours, 4G / 3G, etc doesn't work. Your phone reboots over and over AND ITS NOT YOUR FAULT, then they will try to fix it or get you a replacement.
Click to expand...
Click to collapse
I would add, That this guy is right with everything he is saying.. It depends on the person.. Which is weird because they should have proper guidelines... But obviously they can alter them because I have walked in before and got a new phone just because I didn't like it (got a new one) and then the opposite..
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
TheBiles said:
Didn't Sprint recently overhault their replacement policies, though? What was all of that about free replacements if you pay the $7 fee for bascially anything except water damage?
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Click to collapse
It hasn't changed. They didn't explain it in full.
The $7 basically covers repairs in store and any non-fault issue your phone is having. If you broke it all on your own, you have to pay the $100 deductible. So you dropped your phone down a flight of stairs and the screen cracked. Now as for the camera lens cracking, you can say its cause the damn camera lens protrudes out and you put it down and it cracked. They know about this already and its just a design flaw. Hence why people are getting replacements because of that.
What did change a while back was it used to be $50 per claim. Now they jacked it up to $100. It used to be a great way to get cheap phone upgrades as long as Asurion ran out of replacement phones or your phone is so old they don't support it anymore. In that case they would give you the next best thing.
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
TEP is the $7/month, right?
Edit: Just checked, and it is:
Total Equipment Protection - $3 insurance premium & $4 service/repair $7.00
Click to expand...
Click to collapse
Correct. Though technically it's $4 and $4, with $7 being the package price.
entropism said:
Sekigah, you couldn't be further form the truth. Here are the official guidelines, as of Oct 23rd:
The only reason to put in a claim with Asurion and pay the $100 is for the following:
Liquid damage
fire damage
loss/theft
complete board destruction
- For complete disclosure, complete board destruction is classified as the motherboard being in 3 or more pieces, however extreme trauma to the phone will force you to go through Asurion. If your motherboard is actually visible, but it;s in one piece, it should be replaced free of charge in store. This depends on the tech, the store, and the manager, but knowing the guidelines helps you out.
Now fixed in store, for free:
Broken hinges, housing damage, broken antennas, shattered screens/LCDs
And finally, if you do NOT have TEP: Don't bother coming in claiming manufacturers warranty, because we will send you right to the manufacturer. Any repairs done in store, or replacements that have to be ordered, and you do NOT have TEP, cost $35. No ifs, ands, or buts. This is payable either when you phone is fixed, or before the phone is ordered for you.
As far as the above example: If you dropped your phone down the stairs and you have TEP, the phone is still relatively in one piece, but the screen is shattered? Your phone gets repaired/replaced for free.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=819504
http://www.phonenews.com/sprint-tepsr-changes-next-week-13303/
I didn't get any updates in the mail from Sprint on this cause I have TEP so this is news to me. Thanks for the update. I stand corrected. This makes the $7/mo charge worth it.
So take the mindset I had and just pretend that everything but dropping it in the toilet and setting it on fire or losing it is free. The latter costs $100 LOL
More or less, if its damaged beyond repair = Asurion and almost everything else = free repair if under TEP and $35 if not. Thats sexy.
Yes, as long as your phone isn't in three pieces and you have TEP, it is free. Now they get to bring in the $$ cause more people will but the insurance. And most people don't ever use it. In fact, until I got the Hero last year I had never used my insurance. Now I have used it twice. Once with busting the speaker and once with my Evo because it would not stop rebooting. Didn't pay anything. I felt like I got special treatment because I had insurance.
Sent from my iPhone with the bigger Gee Bees.
From my own experiences...
With sprint's insurance a lost phone and $100 will get you a refurbished POS that will most likely be much worse than the phone you have now, complaining about it after you get it is futile as well. I lost one phone in ten years and I was furious at the phone they gave me. It came with a busted speaker and a glitchy screen.
I got rid of their insurance and am going through best buy atm. Supposedly, as long as you keep all the pieces, you will get a brand new one if you ever break your phone. I'm not sure if it covers lost phones though.
Actually, if you get a bad phone from asurion, it has a one year warranty, so have them replace it.
Best buy will not simply give you a new phone, they ship it to their center and repair it (over the course of 2 weeks) while you wait.
As for not knowing the new policies, it was mailed to everyone inside your bill a few months back.
Sent from my PC36100 using XDA App
i drop my epic and in one conner it got scratch badly if i take it to sprint repair store can they change my scratch body for a price?
Depends on if you have insurance or not
i dont have the insurance from sprint i have a best buy insurance.
What part did you scratch? Screen, back, side?
Even if you don't have insurance I'd just call your local store and ask. I had a friend who didn't have insurance on his evo but dropped it and shattered the screen, they swapped his entire screen out for 35$, I think it was with scavenged parts from a broken one. I have heard of them doing the same for a epic but I cant verify. If you call your local store they should tell you what it would run you
i scratch the lower left bottom, the screen is perfect i have a zagg.
Yea I would either call or just stop into your local sprint and just ask. It can't hurt to ask them, and if its on something that is an easily replaceable part then maybe they will have the part out of a repaired phone they would swap in for you, if its just cosmetic personally I wouldn't worry about it, but that's me.
thanks you all for your help...
-javier- said:
i drop my epic and in one conner it got scratch badly if i take it to sprint repair store can they change my scratch body for a price?
Click to expand...
Click to collapse
I'd advise against the BB idea, as my device has been gone for over 30 days. If you do go that route, let me know how it goes. I'd like to have faith in this program and not sound like a basher because all businesses make mistakes/have problems, thats just part of life.
Chris
063_XOBX said:
Depends on if you have insurance or not
Click to expand...
Click to collapse
not the case
I have had a Nextel corporate account from IBM since 2002 and then it turned into Sprint
the 1 thing that really changed is that even though I have and pay for the "service and repair" plan or whatever its called that allows me ot take my phone in and get repaired they wont repair them
it started with the Palm Pre, I cracked the screen on it and they told me I have to claim it on the insurance costing me $100 - I complained and was told that they dont repair and "smart phones" anymore because of the complexity of them
believe me I have worked for IBM since I was 13 years old (long story, but short versions was I got caught messing around with computers I shouldnt have and was offered a job) and I have lots of friends here as well as people at Sprint/Nextel that I can talk to and we made some calls and were told by corporate that the new policy for smart phones is to not repair them other then simple button fixes and things like that, cracked screens arent replaced and broken housings are not changed out - even if its easy to do they dont have the replacement parts to do it
I have also asked repair techs at the stores and they dont even have replacement parts for certain phones - while they have complete replacement screens for phones like the Sanyo Incognito and replacement flips for the Blackberry 9670 - and everything from Motorola
they arent repairing these anymore so IMO you should just claim it and get a new one - if the old one dont have a broken screen, its a great media player
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
gamef247 said:
so ive recently dropped my phone, screen cracked, no biggie, so i take it to the sprint store that repairs it like i did the past few times, however this time they say they have no wide cable screens in stock to replace it. so i ask "When will you have it back in stock?" she says she doesnt know, so i ask "Is there a way i can have that ordered for my phone?" she says no and goes on a long rant about how another customer hasnt had his fixed for months and suggests me to a competitor that fixes phones. if i paid for the full coverage insurance and they cant fix my phone, what should i do to fix the screen? should i call customer service and demand a replacement free of cost because the company stopped making my screen? or will i be stuck with the 100 deductable
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Click to collapse
You could go to asurion I believe not sure. If you go to asurion you might a get a evo3D as a replacement
Sent from my Warm 3.5 Evo using XDA app
Ok I think you are a little confused. Asurion is your insurance company, which has nothing to do with sprint. If you already paid 100 dollars for the deductible, then you paid that to Asurion, and THEY should be sending you another phone, either a refurb 4g or a new evo 3d. They don't fix phones, they just send out whole phones.
Now, sprint will usually fix phones in their stores if you have TEP (which you do). Sometimes they will do it for free, sometimes they will charge like 25-25 bucks. But as you stated, they said they are out of those screens. So you can either try a few more stores, or go through Asurion (which it sounds like you already did by paying the deductiuble).
Broke my scren well actually it is completely F'd up.
Cant find anyone to fix it . I use my phone heavily for work
dont have insurance . First time this has ever happen to me so didnt think i needed
anyone know where i can fix it in Southern CAl near Fontana CA which is in the Inland Empire????????
Ive read many say $35 but keep calling corporate and they say no one fixes screens anynomore
EDIT: ANY SPRINT TECH REP IN THE IE OF SO CAL???
If you can't find a replacement screen see if you can find a cheap E4GT with a bad ESN and swap the screen.
Sent from my SPH-D710 using xda premium
already looked and cant find one
i call corporate stores in my area and they say just upgrade your phone i tell them i have the Epic touch and they all say oh sheeeeeeesssssshhhhh!!!
Cracked your ET4G
Provided the motherboard isn't damaged, PM me.
Found this but is not cheap http://www.iphonerepair.com/sprint-...-shattered-broken-glass-repair-epic-touch-4g/
Sent from my SPH-D710 using xda premium
I'm in the same boat had mine a week and dropped it, got one from insurance two weeks later it fell off my lap onto a rug (on a wood floor), shattered....I have searched for one with a Bad ESN for months also a Evo 4g...
sakkindo said:
Provided the motherboard isn't damaged, PM me.
Click to expand...
Click to collapse
Motherboard isnt damaged cause everything is working properly
here are a couple screen/digitizers i found but they arent all that cheap either (i got mine for $65 shipped):
http://www.ebay.com/itm/Samsung-gal...ultDomain_0&hash=item416335c5e1#ht_500wt_1088
http://www.ebay.com/itm/Like-New-Sa...ultDomain_0&hash=item43add1e927#ht_500wt_1088
http://www.ebay.com/itm/Samsung-Gal...ultDomain_0&hash=item43add1eb5c#ht_500wt_1088
I wish I could find one for around 75$ that's about all I'm budgeted for, I found this :
http://www.cellphone-repair-shop.co...g-black-sprint-galaxy-s-2-rear-battery-cover/
The have everything even the camera, but the prices everywhere are ridiculous.
bring it to a sprint store and agree to pay the 35 dollar fee and add insurance after wards and they will fix it for you if they have a spare one.
sprint techs are very helpful and usually fix cracked screen if person adds insurance.
i need to find a sprint store that has a technician first cause all the ones i have called say no also if i sign up for insurance can i cancel it the next month??
You probably could cancel it. I know down here a broken screen costs 30$ to fix with the sprint technician
Sent from my iPhone killer.
use ur location and check "repair centers near me"
http://www.sprintstorelocator.com/locator/
used that and the places it states in my area for repair locations i called them and they said they dobt do repairs in house it has to go through asurion
I just replaced my screen 30 minutes ago. Bought a housing off Ebay for $80 and replaced it myself. You just need a #00 phillips screwdriver and a plastic prying tool.
I'm up in NorCal, if you were closer I'd do it for you just for the price of parts.
-Daryel
If you know somebody that works for sprint we can add insurance for you them just run the claim for $100, then cancel the insurance. I would recommend insurance tho.
Ma$etas said:
Broke my scren well actually it is completely F'd up.
Cant find anyone to fix it . I use my phone heavily for work
dont have insurance . First time this has ever happen to me so didnt think i needed
anyone know where i can fix it in Southern CAl near Fontana CA which is in the Inland Empire????????
Ive read many say $35 but keep calling corporate and they say no one fixes screens anynomore
Click to expand...
Click to collapse
daryelv said:
I just replaced my screen 30 minutes ago. Bought a housing off Ebay for $80 and replaced it myself. You just need a #00 phillips screwdriver and a plastic prying tool.
I'm up in NorCal, if you were closer I'd do it for you just for the price of parts.
-Daryel
Click to expand...
Click to collapse
Too bad im in So CAL. I seen some replacements yesterday on ebay and im looking for them right now but they dont come up anymore they were for $100
tprince1225 said:
If you know somebody that works for sprint we can add insurance for you them just run the claim for $100, then cancel the insurance. I would recommend insurance tho.
Click to expand...
Click to collapse
Dont know anyone personally that works at sprint.
I called my Sprint Rep since my account is a Business account i got my phone last oct or nov 2011 and she said the only thing she could do is hook me up with an early upgrade and get the same phone for $120 but that doing this would extend my contract. Dont want to do that first i want to see whats up with Sprints network and phone line up for this year.
Anyone that works at sprint that is in my area hit me up pm or something.
Ma$etas said:
Too bad im in So CAL. I seen some replacements yesterday on ebay and im looking for them right now but they dont come up anymore they were for $100
Click to expand...
Click to collapse
I saw 10 of them when I was looking for my replacement. Here's one for $90 as a buy-it-now. http://goo.gl/OqJZj
They seem to come and go all the time, I would look and see 3-4 and then 3 hours later see 10 or so. 3 hours after that I would see only 2. I missed getting a white housing for $80 (just something to change up my phone).
-Daryel
here's the thing. any kind of super AMOLED screen (epics, epic touches, nexuses) are going to be extremely expensive. im actually a lead technician in a preferred retailer store and know for a fact that corporate stores will not fix shattered screens. plus, we are not allowed to exchange the phone for another due to the amount of physical damage. THE ONLY way we can fix those screens is if you yourself come into the store with the part, or we are able to find parts for cheap. because there is such a shortage of each screen from reputable 3rd party dealers, finding a store to fix it for you isn't going to really work. REALLY should have gotten insurance.
if i did have insurance how much would it have cost to getting this fixed?
So does anyone know if there is a time factor for Asurion claims? My e4gt has had a cracked screen for sometime now and when I started a claim months ago I wasn't able to do it due to sudden financial woes... Anyways I would assume that I should still be able too do so, right? I mean I'm still paying for the insurance .. As of just a few days ago I bricked it... So a busted screen that no longer lights up except for the beautiful blue led seems like they may go together I would hope, lol! Anyone have any info on the replacements? This is my first phone with Sprint and before this I had cricket, you just paid 85 dollars and got your replacement right there...
If you have TEP I'd just take it into a repair center.
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
NJMoreno22 said:
Asurions rule ia hat there has to be usage on the device your looking to get replaced within he past 60 daya. so if you swapped to an old phone over two months ago, Asurion wont replace it for the $100 deductible unless you put the phone back on. Try going to a cell phone repair store firat though. 3RD party non corporate stores have leeway if they have the parts. theres also some spots that just repair phones for a fee, regardless of insurance or carrier.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
evo-t said:
I went to a place called "CPR" Its cell phone repair... the guy told me around 300 w parts and labor.... He told me that parts for these phones are expensive. This was before it was bricked. He said the glass replacement and the digitizer and labor will cost that much... Guy is crazy! I think that's the only place decently close that I know of. But now the phone WILL have to be replaced now that its a paperweight...
Click to expand...
Click to collapse
He's quoting you mostly labor then because the digitizer assembly is less than $100 online and it's easy as pie to replace.
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
playya said:
confused you trying to fix your glass or get a new phone. If you are trying to obtain a new phone then I suggest you go on Sprints website lookup repair centers in your area and take your phone there first. Give them whatever story you like and see what happens. Then and only then if you can not get them to replace your phone you can go through Asurion or try taking it to a Sprint store and play dumb....
Choices:
Sprint Store: $35 or free replacement
Sprint Authorized repair: Refurb phone in a day or two as long as you have insurance
Asurion: $100
The choice is Yours-----
Click to expand...
Click to collapse
Originally I wanted to get it fixed.. Its bricked now.. I mainly needed to see if anybody knew if there was a time restriction for a claim. I started one a while back but never completed it. I kept using the phone but I bricked it a couple days ago. Now that I have a backup phone to use I was wanting to get it fixed.. I will look at the rapair centers though. Thanks for the info!