Develop Bugs

Did you remove the protective film on your keyboard?

As the title says, did you remove the protective film on the keyboard?
There's three of them. One left, one right and one on top.
There's also a fourth big one on the back of the screen (visible when tilted).
Some people say it's meant to be there and you shouldn't remove them.
Others say it's just there to protect during transportation and that they should be removed.
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?

PIR3lly said:
I have no idea, but removed them because one came a bit loose.
Does anyone know what HTC has to say about them?
Click to expand...
Click to collapse
Same as me , but I removed only the left & right ... the rest is still tight

Same here, left and right came loose so they're off. Have noticed the left side slider is leaving a mark that can be rubbed off, I imagine it will cause a scratch eventually.
Possibly replacing with a custom cut out invisi shield would help but would need to take the phone apart to apply it correctly... would need to be done under warranty.

had my TP2 for a month now and the protective firm is still on there, i also left the one behind the screen and added the screen protected that came with the phone. The reason why i didnt took it off is that i saw it was leaving marks so i was afraid it will leave scratched and prolly soon i will sell it so i dont want it to be scratched up.

leaving mine intact even though the one to the right of keyboard is coming lose.

One on the right is a bit loose but shall keep it on until it falls half way off. I wonder if you can get replacements. He he he...

eWay said:
Same as me , but I removed only the left & right ... the rest is still tight
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Click to collapse
LOL.. I even didn't noticed it at all! So I just removed it.. and like e-Way mentioned; I removed only the left & right, the rest is a bit hard to get rid off!

My left one has crumpled up and is coming off now, I imagine it will scratch quite badly given time as the plastic is already hammered and its not yet a week old.
Messa

My right one rumbled up when closing the keyboard, scaring the hell out of me!
So I removed the left one myself.
Never noticed the one above the keyboard, and on the back, until I read about it here

I took all mine off, because I could see they were gonna fall off in time anyway, and tbh, I thought they made my glossy device look a bit tatty. I have no nasty looking wear marks after a month of heavy use.

none of them came loose but i can see scratch marks on the side. im gonna leef them on as long as possible.

Mine are getting loosened by sliding it in to the Brodit Tytn II holder (which it fits perfectly!). So I may need to trim the ones either side of the keyboard back a bit.

mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )

My TP2 is send to HTC for repairs, one of the problems i mentioned were the loose protective films (the other problems had to do with battery-charging problems, bad responsive keys on the keyboard, loose on/off-button and TouchFlo3D startup problems).
According to (at least two) HTC-helpdesk employees these three films should not be removed and could be repaired (more like replaced) under guarantee.
Many people on a dutch forum tell me i'm crazy that i've put this problem on my list to HTC, but if they wanna repair it, and i don't get scratches on my device that way... who's crazy then

Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..

D3StRoY said:
Came loose, and removed them.. i only saw scratch marks on the protective film, still no marks without them..
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Click to collapse
Yeah, that's exactly what I had.
Marks with the film, but none without them.
Still, just to make sure, I cut up some clear tape and applied that to the left and right side. It's thinner, but I can already see some marks on it... strange.

cuteangelika said:
mine was loose also so stripped it off. And didnt want to seem too precious about my phone... it is just a phone anyway... (The me a year ago wouldnt say this but after giving birth, my perspective has changed... but still love my phone though, not just with the same passion before )
Click to expand...
Click to collapse
Yes but I bet your phone doesnt wake you up 3 times a night and demand feeding !

The sticker on the left of the keyboard came loose last week. I peeled it away. There's no significant 'damage' to the paint as of yet - don't really expect there will be any.
I'm not sure if we're supposed to peel them off or to let them be. The device looks better without those ugly reflecting stickers. But I'm tempted to let them be until they form a problem (e.g. peel off).
I would no way return my device for a stupid protective sticker coming off though. It's not that big a deal - to me.

On day one I removed the right and the left film on the keyboard.
Still no marks without the film.
I have mine now for almost a month.

So how about the one on the back of the tilting screen. What did you guys do with that?

Resolved, PLEASE DELETE.

Please delete this thread!

I guess nobody can help? I'm really serious here.

my advice regarding roms... just read the sticky threads in the rom sub forum and follow the instructions. Once you flash your first rom you'll realize that the stress was all for nothing. I probably flash a new rom to my phone every week.
Regarding your moisture question. No, holding the phone in your hand wont cause moisture damnage unless you happen to be holding it in your hand under water Keep in mind that the back cases arent exactly air tight so regardless of whether you have the back cover on or not humidity from the air still gets in there.
The battery... It's not meant to just pop out willy nilly. You have to pry it out. If it was loose enough to fall out on its own it would just shake around on the inside of the phone which definatly wouldnt be a good thing.
I know when I put on my case (I have the Tilt 2 so if we ever need to soft reset the phone and want to do it by the red reset button we have to take the case off to do it) there's a good solid click when I press it into place. Especially if I'm putting the back cover on with the stylus still in the phone. These things were designed for that specific reason.... that you know when its closed, hense the click right? Just give'er. You wont break it.
Re: scratched screen.... if you havnt already get some screen protectors from your carrier or off ebay. 5-10 dollars for a pack of 3 or more. You'll notice that with the screen protectors on your screen gets a ton more scratches BUT it will be the protector and not the screen itself. The screen itself has a coating on it that makes it scratch resistent, to an extent. The screen protectors dont really have that BUT they will save the screen from gouges for sure.
As far as cases go I know I had a silicone case for the touch pro and it drove me nuts. To the point where I only used it for a week and took it off. It never seemed to fit right and seemed flakey. A friend of mine bought a hard case for their touch pro 2 at the mall and paid around 20 dollars and its actually a pretty solid looking and feeling thing. To take it off it takes some finesse, like when you want to take the battery out etc, both it did seem like a good investment. I keep my phone in a case on my hip so I wont be getting one but it did look good.
Hope this helps with some of your questions.

Thanks, but still aprehensive towards the rom and battery cover.

Mate, look at it this way, is a phone you're going to use or a decoration/ jewelry...
Whats the point of owning something you are too afraid to use because you could break it. You may as well put it in a vaccuum sealed storage locker and never take it out because the oxygen in the air and the oils and acids on your skin is going to eventually deteriorate the whole thing, will take a few hundred years but you know, better to be safe than sorry....

Lol, that's a good Idea. This has only been since the mysterious incident that required a hard reset.

Backing Plate Removed (With Pics)

Ok, so this isn't anything special...yet. But I do intend to see how much more I can find out over the weekend.
I decided I was gonna see what's under that back panel, so here are some pics, and what I did.
What you need:
-Patients
-Precision Screw Driver (Philips Head)
-Thin Guitar Pick
1st, Remove the top and bottom covers on the phone. This will expose 4 of the 5 screws you need to remove.
2nd, Peel up the bottom label. BE VERY CAREFUL AND VERY SLOW!!! This will expose the 5th screw to remove the back.
***This bottom label is designed to snap away from itself if removed too quickly. I don't know if this would void anything, so don't chance it.
3rd, Using a guitar pick on the HDMI PORT SIDE of the phone, carefully wedge open the seam down the side of the phone. Once this is done completely on that side, the backplate just kinda peels off, so to speak.
It appears as if there are a total of 6 water indicator stickers once the cover is removed.
NOTE: When you put the backplate back on, there is a single snap just above the camera that has to be secured before the top cover will go back on properly. BE CAREFUL, it looks like it can break easy.

Good tutorial. At least we have a tutorial on how to take apart the back of the ion. Hopefully there's future battery replacements that offer better battery life so we can use this method to change the batteries or other needed purposes.

Do you think it is possible to change the battery? It'll be great knowing that once this battery died I can buy a replacement.
Sent from my LT28i using xda app-developers app

Also, it looks like our phone is built like a tank! I think a lot of phones just have one layer of plastic
Sent from my LT28i using xda app-developers app

Getting to the battery is my goal. I've a second part-time job at a battery shop, so... once someone or myself can get to it, I can see if it can be ordered or if we can build it in the lab.
Sent from my LT28at using xda app-developers app

tribalartgod said:
Getting to the battery is my goal. I've a second part-time job at a battery shop, so... once someone or myself can get to it, I can see if it can be ordered or if we can build it in the lab.
Sent from my LT28at using xda app-developers app
Click to expand...
Click to collapse
UPDATE: This coming weekend, I will be taking this phone apart some more. Any warranty stickers I encounter, if any, will not be touched unless I can do so and still be able to reapply it. I will be taking pictures of everything I do, and will post them here. Stay tuned...
Sent from my LT28at

I have do it before. My Phone is dead to "brick", I removed the battery cables and repair

vuhien said:
I have do it before. My Phone is dead to "brick", I removed the battery cables and repair
Click to expand...
Click to collapse
Did you happen to take photos? If so, would you share them with us?
Sent from my LT28at

tribalartgod said:
Did you happen to take photos? If so, would you share them with us?
Sent from my LT28at
Click to expand...
Click to collapse
At Flash, my battery level is too low to result in dead phone, I tried to fix by simply removing the hardware but it's a big mistake, just flash the full charge the battery when everything is all right, no need to remove and reinsert the battery cable. sorry I do not have time yet capture

So I was having major trouble and decided to try and take the battery out. got one step further than tribalartgod, and took off the second plate by removing the torx screws (t5 fyi) and got nowhere after that. any who, Just thought I'd post the pic of whats next.
btw got the phone back up and running just had to charge a long time and reflash.

Did they have to have the top of the plastic connector open almost like a lid to pull out the ribbon? That's how most all of them are on the PSP. Maybe the same on the phone. Thanks for the pics.
Sent from my LT28at

Sorry, I didn't think to take any pictures of the plastic backing part. But, no I didn't have to remove any ribbons. Its just another plastic backing. I think there might have been some connectors but they were just contacts, no pins or plugs.
Oh and make sure the sim card and removable memory are out when you remove the plastic because they slide through the plastic into the slots. Its helpful to have a snap tool or guitar pick. I started from the bottom of the phone near the camera button and worked my way up and around. These snaps are harder to pop off too.

Nice. I appreciate the tip. I'm so behind on things I want to and need to do with this phone. I only get about 4 hours a week I can play, so.. I'll get to do everything I say I will, it just may be delayed.
Sent from my LT28at

test points?
after looking at both of your brave pictures. i noticed a slot under the sticker on the right side, in tribalartgod's pics, where you can see contacts. also in Guregnack's pics the plastic is gone and contact points are exposed.
could these be test points for SETool unlocking?
i have the at&t ion an have no 'official' unlock method. have seen the paid test point method for alot of other xperia's. i got my ion for free so,why not pay to unlock it.
thanks for the nice pics how about a video next time you get brave.

any idea what the prongs by the flash are for? look a bit similar to SGS3's wireless charging cover contacts. I could be hallucinating though.

Guregnack said:
So I was having major trouble and decided to try and take the battery out. got one step further than tribalartgod, and took off the second plate by removing the torx screws (t5 fyi) and got nowhere after that. any who, Just thought I'd post the pic of whats next.
btw got the phone back up and running just had to charge a long time and reflash.
Click to expand...
Click to collapse
I actually just reflashed mine, myself. Sucks.
I notice in your photos there appear to be two more water indicator sticks. If they are, I say bravo to Sony... Placing those at various levels could tell them the extent of water damage. Pretty smart move if you ask me.

twent4 said:
any idea what the prongs by the flash are for? look a bit similar to SGS3's wireless charging cover contacts. I could be hallucinating though.
Click to expand...
Click to collapse
Might be for camera auto focus emitter ring around lense
~Jaramie
from my LT28at ION rooted and eating an Ice Cream Sandwich

ToledoJab said:
Might be for camera auto focus emitter ring around lense
~Jaramie
from my LT28at ION rooted and eating an Ice Cream Sandwich
Click to expand...
Click to collapse
most likely its nfc antenna connectors ,
nfc tags are working only if i hold it just right next to camera

im having problem removing the bottom cover. it seems tightly secure; i dont really want to scratch anything lol.

I just took out the back cover and see in the little bit that's see through on top of the white sticker label (the rectangle see thorugh thing that is covered by some orange plastic) what is that? because mine looks like it's broken but it might be just like that abnyways... It doesn't look neat compared to the others and that it looks like it's burnt or something but I'M NOT SURE, cant see it properly
My phone can't turn on, see http://forum.xda-developers.com/showthread.php?t=1896123 for my problem...
I can't take picture cause I don't have camera that can focus that close :/

[Q] Adjusting Trigger Buttons?

I had my new xperia play delivered yesterday, and while I'm really pleased with it overall, there's one thing that's slightly offputting. The right trigger button feels far looser than the left, and requires much more force to register when playing a game etc. It also seems to be sitting slightly higher up than the left.
Is there any way to adjust the 'tightness' of the trigger? It's not the end of the world obviously, but it is quite annoying for a new phone, particularly as it's a button that is going to be used regularly.
Apologies if this question has already been asked, but I couldn't find anything about it on the forum.

The screw on the inside adjacent to the button can influence it, but do not screw it too much because might will cause it to become lose. You will need a size T5 torque bit.

eksasol said:
The screw on the inside conjunction to the button can influence it, but do not screw it too much because might will cause it to become lose. You will need a size T5 torque bit.
Click to expand...
Click to collapse
Do you mean the screw directly behind the trigger, underneath the battery cover? I thought that could be related, but the screw appears as if it is already as tightly screwed as possible?

theotakuoverlord said:
Do you mean the screw directly behind the trigger, underneath the battery cover? I thought that could be related, but the screw appears as if it is already as tightly screwed as possible?
Click to expand...
Click to collapse
I haven't look at it very much, but if you unscrew them all and pry the back off, you will be exposed to the entire mechanism and see if you can adjust it.

eksasol said:
I haven't look at it very much, but if you unscrew them all and pry the back off, you will be exposed to the entire mechanism and see if you can adjust it.
Click to expand...
Click to collapse
I think I'll try this, though I'm not really enthusiastic about taking the back off entirely. Would this invalidate my warranty?

theotakuoverlord said:
I think I'll try this, though I'm not really enthusiastic about taking the back off entirely. Would this invalidate my warranty?
Click to expand...
Click to collapse
Well in that case maybe you should get an exchange, but really they would hardly notice if you just unscrew it and put it back and its quite easy to do. If you bought it new and the factory sticker on the box was not removed, then it wouldn't be acceptable to have this issue. If you didn't have a factory sticker then its wasn't new.

Unfortunately this is not uncommon, my R trigger is *slightly* more sensitive than my L trigger, anyone playing on my phone would never notice it unless they were purposely looking for something to complain about. My suggestion to you is to hold down the R button and insert the edge of a trading card and run it thru gently taking any dust or dirt with it, then get a damp microfiber, take off the battery cover and wipe down the R button. I do this every couple of months to keep my triggers clean
Sent from my R800x using xda app-developers app

eksasol said:
Well in that case maybe you should get an exchange, but really they would hardly notice if you just unscrew it and put it back and its quite easy to do. If you bought it new and the factory sticker on the box was not removed, then it wouldn't be acceptable to have this issue. If you didn't have a factory sticker then its wasn't new.
Click to expand...
Click to collapse
It does have the factory sticker, but getting a replacement this early on is quite annoying. I think I'll try adjusting it, and if that has no effect, I'll get it replaced. Thanks for your help.

HTC One M9- Alcohol Got Under Display When Cleaning

Alcohol problems
So, I was rubbing off a sticker from the back of my phone using a small towel dipped in pure alcohol. This phone is supposed to be waterproof and I put my back cover on the front for extra security. But, after I was done, dried it and everything, I realized that some alcohol had gotten inside the screen, I have no idea why. The whole display was dark pruple-ish and covered in stains and some weird things like dark dark spots and lines. I researched it ans found out that it was okay because alcohol evaporates really easily, so I decided to use it for a bit, since I have huge overheating issues (often going up to about 45-50°C upon usage). After half an hour of usage (it had gotten pretty hot), the display seemed to become a little bit clearer and less dark, but I decided that I should stop using it in fear of moving some bubble or ruining my already dying screen, so I put it to charge and left it alone. I was relying on my country's hot weather to finish the job, and I was checking on it every once in a while. At first, it seemed to get better but suddenly, after about 2 or 3 hours, the screen stopped turning on at all. Neuther the display nor the touch were working anymore, but sound (modifying volume) and vibration (haptic feedback for holding down "power") worked really well. I tried to restarted (volume up + power), but nothing more than some vibrations and jingles. Currently, my phone is turned off (volume down + power) and I'll leave it like this overnight, to see if anything improves tomorrow.
So, I need to know. Is my screen ruined and needs changing, or simply evaporating the alcohol will fix everything? Also, if I have to change my phone, is there a way to use HTC backup to transfer data without the "old" phone?
Thank you in advance!

Laslas19 said:
So, I need to know. Is my screen ruined and needs changing, or simply evaporating the alcohol will fix everything? Also, if I have to change my phone, is there a way to use HTC backup to transfer data without the "old" phone?
Thank you in advance!
Click to expand...
Click to collapse
Hello mate, bad luck with that happening..
First off the phone is not waterproof, it does have an ip rating but it's not up there with phones you can take with you for a dip.
As for the moisture, try a silica gel pack in an air tight bag for a few hours or over night, there are packs you can buy online for this specific treatment, if the alcohol has hit something critical then it could be game over..
Try the drying out techniques, you can find many of them online..
Drying the alcohol up shouldn't be hard but like I said if damage is done then it's done mate.
Just one question, why use alcohol on your phone? Wouldn't a baby wipe or a damp cloth do the same?

dladz said:
Hello mate, bad luck with that happening..
First off the phone is not waterproof, it does have an ip rating but it's not up there with phones you can take with you for a dip.
As for the moisture, try a silica gel pack in an air tight bag for a few hours or over night, there are packs you can buy online for this specific treatment, if the alcohol has hit something critical then it could be game over..
Try the drying out techniques, you can find many of them online..
Just one question, why use alcohol on your phone? Wouldn't a baby wipe or a damp cloth do the same?
Click to expand...
Click to collapse
First of all, thanks a lot for your help, I will try your suggestions and keep you up to date.
Second of all, by "game over" do you mean for the screen or the entire phone? Because the phone itself seems to work just fine apart from the screen.
And, finally, that was a really tenacious sticker that I tried to remove for days. I know it sounds stupid that I used alcohol but nothing else worked. Good thing I didn't resolve to boiling water first. There is one positive point about this whole story: the sticker is now completely gone.
EDIT: I forgot to say that I made a mistake: the phone is not supposed to be "waterproof" as I previously said, but it is clearly stated on its booklet that it is "splash proof". I guess that does make a difference and I ask to be excused from my dumbness.

How much alcohol did you use... You're only meant to damp a cloth an rub lightly.. It would seem to me you poured it on.
I wish I stole my HTC M9. It's a pile of ****.

shivadow said:
How much alcohol did you use... You're only meant to damp a cloth an rub lightly.. It would seem to me you poured it on.
I wish I stole my HTC M9. It's a pile of ****.
Click to expand...
Click to collapse
Well "rubbing lightly" surely isn't the word because it didn't work but I did damp a cloth and rubbed strongly enough for the alcohol to actually come out of the cloth and slide off the sides of the phone. I did meticulously dry it with tissues tho, but it must have been too late.
Oh, and by the way, I do hear my new email jingle coming out of it (because turns out power+volume down can't turn it off, I can just restart it with power+volume up) when I get an email notification from xda. So I am guaranteed that wifi, gmail and the speakers still work at least. I think the main problem is the screen.

I think something either controlling or part of the screen has popped by shorting out.
It's tough to call but the fact the phone still responds is promising!.
Give htc a call and just tell them it went off one day and wouldn't come on. Any evidence should have literally evaporated into thin air by then. Hopefully they'll arrange something.
I wish I stole my HTC M9. It's a pile of ****.

shivadow said:
I think something either controlling or part of the screen has popped by shorting out.
It's tough to call but the fact the phone still responds is promising!.
Give htc a call and just tell them it went off one day and wouldn't come on. Any evidence should have literally evaporated into thin air by then. Hopefully they'll arrange something.
I wish I stole my HTC M9. It's a pile of ****.
Click to expand...
Click to collapse
Thank you for your help! Unfortunately if I want to send my phone to HTC I'll have to send it to another country because there's not much support here and it will be really complicated. But, if I understand correctly, just changing the screen should fix the problem. It won't be cheap but definitely cheaper and easier than getting and setting up a new phone.
Thanks again for the advice!

Laslas19 said:
Thank you for your help! Unfortunately if I want to send my phone to HTC I'll have to send it to another country because there's not much support here and it will be really complicated. But, if I understand correctly, just changing the screen should fix the problem. It won't be cheap but definitely cheaper and easier than getting and setting up a new phone.
Thanks again for the advice!
Click to expand...
Click to collapse
Changing the screen should work, just as long as it is 100% the screen and not some controller on the motherboard. Personally I agree with the other user who suggested sending it to htc, in all fairness htc should help you out in this case, it's obvious that it shouldn't have went off in that fashion.
I've sent my prime off overseas before, I get it back in around 5 days, great service. At the very least, speak with HTC and see what can be done and expected timelines. Changing the screen even on a one x was a tedious process, I've broken a device in the process, wasn't even mine so please take care if you go down that road, not to mention it's not exactly cheap.
BTW when I said game over I was referring to a simple method not being available to fix your phone and lastly, if you swap out the screen, you will more than likely lose your warranty.
Click thanks to the ppl who've tried to help you BTW
---------- Post added at 08:09 AM ---------- Previous post was at 08:06 AM ----------
shivadow said:
I wish I stole my HTC M9. It's a pile of ****.
Click to expand...
Click to collapse
? Can't think of a better phone out at the moment, in fact I know there isn't.. Maybe the one plus 2? Nah I'd stick with the HTC.