Hello,
I acquired my desire 3 weeks ago and I just read about the problem where the phone get into a reboot loop during normal usage. So far I have not experienced this. But its seems that the problem can appear months after purchase. So what are the chances to land one of these boards with a new desire one year after the phone was released?
Thanks
Sent from my HTC Desire using XDA App
It looks as if the chances are as high as it was after launch
The chances are high if it starts happening
Don't worry about something that hasn't happen.
If it does, take it back. I am one of the unfortunates.
If it doesn't, enjoy your phone.
Sent from my HTC Desire using XDA App
at least half year after the purchase i asked for motherboard replacement because of rebooting issue, did not cause problems but using gps generally caused reboot in a few minutes
I hope that I will lucky. So far so good
Sent from my HTC Desire using XDA App
I had this problem on my Desire. I bought it in April 2010 and it failed September . However it seems that this problem was most on early devices. The new motherboard fixed it .
Thanks god it hasn't happened to me because I bought it off ebay 1 year ago and I would have been unable to have it replaced. Anyways, I'm thinking about getting the Sensation soon after it is released. You shouldn't worry if you can return the phone to have it replaced.
Early devices I think its normal that are prone to that. How do we know if we have the new motherboard inside? Do they start with particular serial number or its safe to assume that SLCD Desires comes with the ok versions?
Sent from my HTC Desire using XDA App
Related
Hi guys, I have a problem with my Desire, but cannot find anyting about that kind of problem in xda-developers or internet.
Here is the video with the strange effect http://www.youtube.com/watch?v=XRqpW-pRNWI
The problem is that it occurs at random times.
Have you ever seen that kind of problem, is it the display or the motherboard?
No and prob to do with the connection most likely. Send it to HTC.
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Zheiko said:
Wow, thats heavy, did you try to reflash whole android? It kinda seems to be a sw fault. But if you have, then another question would be if you have dropped the phone, if yes, prepare yourself cca 85£ if not, then warranty should apply...
Anyway, you will need to send it for repair
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
No its not droped. I play very nicely with this device, it is "Desire" after all.
I tried the original rom, the efect is the same. This happens even at bootloader.
I have a doubt that the phone was not brand new when I received it with missing foil. The phone was purchased from internet from local store.
This was happened a few week ago, after it was returned from service they said that the display is twisted
Now the probleam apears again.
Anyway, now the display is completely dead - i see only black screen with slim lines with different colors. Tomorow I'll visit the store again, but I don't know how to prove that it's not my fault.
That might be dificult, keep your receipt and in case shop refuses to fix it in warranty, then Id go directly to HTC hoping it wasnt opened and tampered with...
Sent from my HTC Desire using XDA App
My brother's Desire keeps rebooting when he surfs the internet for a prolonged period of time. It first started a few months ago whilst he was rooted and on Leedroid.
It still happens now after a full RUU reflash and being unrooted. Anyone know what could be up? I plan on doing a warranty call on it.
I had the same thing, sent it to HTC they replaced the mother board and never happened since. I think a component cannot take the strain and cuts out.
Sent from my HTC Desire using XDA App
What's the process like when sending it back to HTC?
How long does it take and what do they ask for?
mine was rebooting also when was unrooted
i got motherboard replaced in five days
the process may depend on the Country or supplier. Normally the device is returned within one week.
I've been noticing recently that my hardware buttons have been acting up, sometimes it dosent respond or sometimes it registers two presses. My contracts up next April so not in warranty but have insurance. I'm using rcmix s, could it be a rom bug or is my desires hardware buttons malfunctioning
Sent From My HTC sensation (desire with rcmix s )
In my case, I have had problem with back and home keys when the phone gets heated. Tried other roms and even unrooting but didn't work. After replacing mainboard it goes well.
Sent from my HTC Desire
If your in the uk your warranty is 2 years.
Sent from my Motorola Startac running Atari 2600 software!
I notice the same behavior with my hardware buttons. I Bought my HTC Desire in April 2010.
I first thought it was software related, but after flashing different roms with full wipe the problem still exits.
Here in Germany the warranty is 2 years, so I think I will send it to repair soon.
If I send it back for repair would they repair the buttons and send me back the same phone? I'm not keen to have mine replaced with an SLCD screen.
I'll leave it until my summer holidays and then return my phone, in the meanwhile I'll try some different roms, I think it might have been because I took my invisishield off and then dropped my phone face first but that was a week ago it only started acting up yesterday
Sent From My HTC sensation (desire with rcmix s )
my "menu" button is partly dead, it sometimes works and sometimes dont, i just have to push little bit harder :/
Hi,
Search on ebay for
HTC Desire Optical trackball and keypad membrane,
Buy it.
Search for HTC Desire repairs on ebay and watch the guide for taking your Desire to bits.
Take a deep breath and get your tools out and fit the new bit.
Phone back to like when it was new.
Job done!
Sent from my HTC Desire using XDA App
My volume down button is a pain to use, but if I get it right it still works. All the other buttons are ok but the menu and back buttons have lost some coating to them.
Sent from my HTC Desire using XDA App
Jasand said:
My volume down button is a pain to use, but if I get it right it still works. All the other buttons are ok but the menu and back buttons have lost some coating to them.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Same problem here. I've had mine for about 15 months. I just upgraded to a Sensation, but I'd love to keep that around as a spare phone.
I wonder if it's a "user-fixable" problem...
Hey there Tes (remember you were one of the earliest Desire users on this board)!
I'm also concerned about sending back my beautiful AMOLED desire and getting an SLCD pig back. The other concern is rootability, can the new Desires be easily rooted?
Bump it.Same problem, buttons are failing.
Sent from my HTC Desire using XDA App
two week ago this problem started on my phone. The home button isnt working very good anymore. and the volume down is buggy to. Is it possible to be an software issue? or is this always a hardware fault?
Always a hardware fault
Sent from my HTC Desire using XDA App
Weird, same thing happened to me two weeks ago. Home button and back button fail to respond at times. Thought was a ROM issue ( using insert coin ). Got my phone in April 2010, was the life expectancy of the hardware buttons 15 months ?
Sent from my HTC Desire using XDA App
Aitese said:
If I send it back for repair would they repair the buttons and send me back the same phone? I'm not keen to have mine replaced with an SLCD screen.
Click to expand...
Click to collapse
I wouldn't bet on it, even with a written notice they will somewhat change the LCD.
My volume down button has been dodgy since I got the phone, and recently my home button has become rather temperamental. I've not once thought it was a software problem though, its obviously hardware.
Most of us here use these phones day in day out relentlessly, so obviously the buttons aren't going to be as responsive as we would like!
Its a huge inconvenience though
Dan.
Swyped from my Oxygenated HTC Desire
The 'volume-down'-button started to fail about a month ago. It worked, but often I had to press it twice before it did something. About a week ago it got even worse, and the 'volume-up'-button also fails now!
I sent it for repair three days ago, they said it will take between 3 and 5 weeks
my volume down button started slacking badly, it responded to every third press or to really hard ones...
I removed root and s-off via ruu, sent it on guaranty repair, and got it back 10 days later. its working fine now, paper said they replaced "flex grid".
there is a rule in my country that if they dont repair it in 15 days they have to give you new device, so check your local laws and guaranty papers.
cheers
EU law - all electrical equipment sold in the EU has a 2 year manufactures warranty.
Any advice please, i bought a new HTC one X within three week it went faulty. the thing crashed and when it started up again it had wiped my contacts over the next few days it crashed over and over till i could no longer us it. i sent it back to HTC only to find they dont replace only repair. they did that and now three weeks later its started again, i have been in touch with them and they say they can only reapir it again, anyone any ideas where i can take it to get it fixed right or any other advice would be great
thank you
might be worth getting in touch with whoever you bought it from. in the uk the seller is responsible for any faults.
it might also help for more specifics, just saying its crashing doesn't help really.
what exactly is happening?
lawrence750 said:
might be worth getting in touch with whoever you bought it from. in the uk the seller is responsible for any faults.
it might also help for more specifics, just saying its crashing doesn't help really.
what exactly is happening?
Click to expand...
Click to collapse
He just did lol he can't be more specific than that...
malcg said:
the thing crashed and when it started up again it had wiped my contacts over the next few days it crashed over and over till i could no longer us it.
Click to expand...
Click to collapse
I'd also recommend taking it to where you purchased...
Sent from my HTC One X using xda premium
Well i have ht23 hox made in Taiwan but i have no problem with wifi or screen problems very interesting.
Sent from my HTC One X using xda premium
Thanks for your post.
Umm... We are not warranty support.
Err. Contact the warranty support people for your country.
Nobody is going to hold your hand.
Welcome to life.
I bought a One X about a month ago. Brand new and unbranded. I started having issues with it. First was Audio Stutter, i contacted HTC support and they told me to clear cache through the recovery. This didn't work. The only way to fix this was to restart the phone with the headphones plugged in. Secondly the Vibrator started making a clicking noise every time i typed with the keyboard or used the capacitive keys. And now while charging my phone i started to notice yellow spots appear at the bottom of the screen (Which is a known issue with these devices) but disappeared after a while when i removed it from charging. This might be because the phone gets VERY HOT when its charging. I replaced the charger but i still had these issues. I contacted HTC and booked my phone in for repair. I'm just wondering whether they will give me a new phone or attempt to repair it.
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
jayclarke said:
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
omondisingh said:
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
Click to expand...
Click to collapse
It just depends on HTC. I had mine repaired twice and now on my second replacement device (which is perfect - touch wood). I first suffered with Wifi - then it got repaired, but came back with a loose camera, yellow spots on the screen, broken vibration and overheating. So they offered to replace the device because it was brought back within 30days (more like they made the problems worse). So they gave me a new one - but that was faulty as it had a yellow tint to the screen, so they replaced it again because i brought it back within a week.
I know what you mean by it not feeling the same after it has been repaired - but to be honest i really couldn't tell a difference, normally i can.
They will more than likely offer to repair it, as its a lot cheaper than HTC giving you a brand new phone. At least you can get a repair and its not voided for a particular reason.
Cheers.
I just got off the phone to HTC regarding my Phones repair status and what they did to fix it. I initially sent my phone in for repair Because of Audio Crackling, Vibration motor fault when using softkeys or keyboard and Yellow spots on the screen when i charge the phone. NOW they are telling me they perfomed tests on the phone and found a WiFi problem(Which i never had a problem with) and they have fixed it and have shipped the phone to me. What Pisses me off is the fact that I'm getting my phone back with the exact same problems. I asked them why was the problem description not followed and they said they had a bug in their system so they did not know what the problem was when i clearly sent a copy of the paperwork that was emailed to me when i booked the phone for repair. It clearly states on the 'Problem Described:' section on the paperwork that i the above three problems. Has this ever happened to anyone?
I brought mine from Carphone Warehouse so my phones are always sent to there repair center. But I must say I've heard many complaints about HTCs repair service.
Cheersm
Sent from my HTC One X using xda premium
They might replace it.. my original (bought) handset had G-sensor issue, so I submitted it in HTC service center and also complained 3 more problems.. it took 40 days, but they have sent me back a brand new one X handset, here in India.
Sent from my HTC One X using xda app-developers app