Develop Bugs

E-mail and USB

Well, I am sure that some people out there might have a similar issue with their device. I have finally been able to setup my e-mail accounts to work properly. I have it turned on to connect to "The Internet" (Wi-Fi on the Dash) every 15 minutes to check for new email. However, when I have the Wi-Fi feature turned off, it won't do it; which is what I want it to do. But when I have it connected to the laptop via USB to charge, it checks for the e-mail. This is pointless as I am already receiving the e-mails on my laptop.
Is there a way that I can have it not use the USB to check for e-mails? I heard in another forum that I can set ActiveSync to "Work" which might resolve the problem. Anyone know how I can do that?
Finally, if that doesn't work, what e-mail applications do you guys recommend? I have my Outlook on my laptop setup so that I receive e-mails from both my account into a single Inbox and I have the option of choosing what account I want to send from. Something like that for the Q/Dash would be very useful.
Oh, and one more thing. Is there a way to have the Q/Dash delete the messages from the server when deleting from the handheld? I would like to be able to filter my messages when receiving them on the handheld so that I don't have to re-read them on my laptop when I get home. If there isn't a setting for it, is there a program that offers this option?
Thanks in advance...

Deleting messages from server
I'm assuming you're using POP and not IMAP to check your messages on your Dash. If so, this is what I do to delete messages on the server:
1. Download messages onto Dash (of course)
2. Delete messages on Dash
3. Empty the Deleted Items folder on Dash
4. Send/Receive messages.
This has the effect of removing the deleted messages from the server. Of course, you must also delete them on the Dash -- so I'm not sure if this is what you're looking for. Another option is to use IMAP...but my email server doesn't support it so I'm using POP.
Hope that helps!
Manzil

Move to Microsoft Exchange you will get Direct Push to your device and will not have to worry ever about e-mail synchronization issues

How would I move to Microsoft Exchange? Can you be a little more specific?

If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
.PoNeH said:
How would I move to Microsoft Exchange? Can you be a little more specific?
Click to expand...
Click to collapse

Anyone know how to change ActiveSync to "Work" instead of "The Internet"?

Change the sync directories.

Can you explain how. I'm really ignorant when it comes to these things.

Don't remember exactly, I found it in the help files, or the manual -- one or the other -- take a look.

chaznet said:
If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
Click to expand...
Click to collapse
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp

Looks good -- just curious though, I noticed the free version is for use with the @mail2web email address format -- can you pay and use your own domain name. That's how 4smartphone.net works, but I couldn't find info on it at the mail2web site.
reydiodj said:
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp
Click to expand...
Click to collapse

- not sure, but not a bad trade-off for free, right ?

Call me part of the ingnorant bunch too, but how can I configure POP on my DASH?
I connect through Wifi all the time. When I got to configure "Email Setup" and put my info in, is says contacting server please wait and nothing happens. It tries for a few minutes and then craps out and say it could not connect? But I can browse the web, can view my mail though my web mail accounts and can view my Yahoo account.
Please some advise on this.

you are part of the ignoran bunch! ;P

Quick Question: ActiveSync

Hi there!
Using Tmo TP2 Stock 6.5 rom
Wanted to know why when I plug my phone in it tells me there is no email program associated with my phone. Now I don't use outlook, and I did some research and found Google Sync which is great, but the message still pops up, any way of getting rid of this without installing outlook? I tried installing thunderbird and defined it as my default email program in my control panel (Using Windows 7) but the message still pops up!
Any answers?

i have never been able to find a solution either

This is a well-known pain in the ass. Windows Mobile Device Manager apparently only recognizes Outlook and nothing else, even if you define Thunderbird as your default E-mail program. I haven't tried installing Outlook Express and defining it as my default, even if only temporarily, but my betting is that WMDM still won't recognize it.
We're stuck with hitting that damn pop-up window until Microsoft fixes this.

I use Google sync too for gmail, contacts, calendar etc. Works fine most of the time but several times a day it pops up looking for the password as it thinks the account is unrecognized. And the name and password is correct. Eventually sync will work....Any ideas what causes this? Thanks

arucard98 said:
Hi there!
Using Tmo TP2 Stock 6.5 rom
Wanted to know why when I plug my phone in it tells me there is no email program associated with my phone. Now I don't use outlook, and I did some research and found Google Sync which is great, but the message still pops up, any way of getting rid of this without installing outlook? I tried installing thunderbird and defined it as my default email program in my control panel (Using Windows 7) but the message still pops up!
Any answers?
Click to expand...
Click to collapse
WM Phones used to ship with some version of Outlook for this very reason. I've never had a computer without outlook. If you have a copy I'd just suggest installing it. I find it useful; I sync my phone before and after a ROM flash, and all my contacts and appointments are transferred back to my phone.

Touch pro 2 email issue

I just bought a tp2 from Sprint. After setting up my email accounts and using the phone for a few days, and talking to Sprint support, I discovered that the phone does not support deleting emails from the server even though there is an option on the phone to do just that. If this is true then I will have to delete them from my computer even though I've already reviewed them. Has anyone else had this issue/ found a way around it?

Are you using IMAP or POP3? If you are using POP3, I don't know that there will ever be and answer to that. that is why I switched to IMAP. My sent messages and any changes I make are synched between phone, server, and desktop. The only problem is if you use a lot of folders, I am still trying to figure out a way for it to alert me when a new mail arrives in a folder other than the main folder. . ..

Thanks, I'm afraid it's POP3 for me. Looks like no joy.

Where's your email through? May still be able to switch if you want.

My email comes through Godaddy. Thanks, does that help?

Yup. You may be in luck:
http://help.godaddy.com/article/4714
This gives you instructions on how to access your Go-daddy email via IMAP instead of POP3. How familiar are you with IMAP? If you are not, I"d look into it. There are great benefits. It takes some serious switching over if you use Outlok or TBird on your desktop, as you will need to totally switch over to IMAP. Basically the idea is that the folders reside on the server instead of your computer.
I will warn you that on the TP2 and tilt2 (and pretty much any phone, from what I understand) there is no way to be alerted about emails that arrive to certain folders. In other words if you have serverside rules or even desktop rules that move emails to folders upon arrival, you will be able to see and read them on your phone, but you won't be alerted on their arrival. There are a few programs that are supposed to fix this but I have not found any that work for me (currently running Energy MaxSense Rom with WinMo 6.5, Also tried on the stock HTC TF 3d ROM, no dice. Even tried SPB Shell)
The concensus I have heard is that the reason no one, including M$ have tried to fix this is because there is an overiding belief that setting up rules to automatically deliver mail to folders is risky (what if you didn't catch the email?) and not the best setup from an organizational point of view.
They say you should have all emails go to your inbox and then move them to folders by yourself after you read them, thus sorting them and giving your brain physical evidence of having "dealt" with them (this mostly comes from the Getting Things Done crowd).
I was never sold on that, but I might be switching to this methodology out of necessity, since other wise I have to check all folders constantly.
Please, anyone, correct me if there is a better solution.

dbtfree said:
Yup. You may be in luck:
http://help.godaddy.com/article/4714
This gives you instructions on how to access your Go-daddy email via IMAP instead of POP3. How familiar are you with IMAP? If you are not, I"d look into it. There are great benefits. It takes some serious switching over if you use Outlok or TBird on your desktop, as you will need to totally switch over to IMAP. Basically the idea is that the folders reside on the server instead of your computer.
Click to expand...
Click to collapse
Just a note on Thunderbird for the desktop. It is quite possible to have both IMAP and POP for the same account in TB. I do it for my work account. I have the POP account so that I keep my emails locally, and I use the IMAP (Inbox) to delete mail off the server.

[Q] saving emails

Seeing how HTC have now screwed up email storage so that once the email is deleted from the original source it is also deleted from the phone, is there a way to save certain emails in another folder?
Or does anyone know if HTC are aware of this problem and are working on it? It started after the Froyo update.

The way you're describing it, it doesn't sound like HTC (or Google) screwed up anything.
If I delete an email from the server, I would expect that same email to be deleted on my phone. This is the very definition of "synchronization". Whatever happens on one device will happen to every other device that synchronizes with it.
If you intend to keep an email, why would you delete it off the server?
Why not create an archive folder to store the emails you want to save and then set up your phone to sync that folder? Or just leave it in your inbox. You can choose to flag it if you want to be able to spot it faster.
Btw, you didn't mention how you're connecting to your email. Exchange, POP, IMAP?

I'm connecting with POP. Now up until the Froyo update I could leave emails on my phone for as long as I wished by setting the Send & Receive settings - Download Options - By Days - All and it made no difference. Since the update it deletes the phone's inbox whenever I delete mail from the server it came from.
I won't go into why I delete from that server - it's to do with having access to mail on three different devices and how they collect it.
There are ways around it but it means having to delete things manually from the server and making sure a few are kept until I don't need them on the phone any longer.
Can I save emails on the phone in another folder that I create?

It doesn't sound like you should be using POP3 at all. POP3 is suitable if you access your email using one client only. Once you access your email server with POP3 from more than one client, it just gets very messy. Each client's inbox contents will be different from one another.
If possible, you should always connect via IMAP4 or Exchange. As a plus, they allow you to synchronize folder structures.
I've always found that POP3 causes a lot of trouble for me. Always end up with mysteriously deleted emails on either server or client.

I understand what you're saying, but if I use IMAP, does that not mean that the emails only stay on the phone as long as they are on the server, leaving me in the same predicament?
At the moment, I have all my email go to a webmail service. From there it fwds to my ISP and from there to my home computer where it remains permanently. Now, at the same time, I have a laptop that gets the mail from the webmail and then deletes it off the server. I also have my phone which gets the mail from the webmail but leaves it undeleted so the laptop can also get at it (once it's on the laptop, I don't care if it's on the phone). BUT, there are some emails that are good to have saved on the phone like flight info, etc for when I travel for work.
Not as confusing as it sounds and this works best for us as my wife and I share the address and we can see all the mail at any time on any device.
From what I understand of IMAP, once it is deleted from the webmail, it also disappears on any computer that is using IMAP. I want to make sure that certain messages are on the hard drive of any device at any time.
If you know better, then I'm all ears!

First, yes, using IMAP will mean that deleting the email off the server will effectively delete it off your phone.
But I still think you should use IMAP but just change your behavior a bit.
- Connect via IMAP with your PC and your phone.
- Create 2 folders under your Inbox. Name it appropriately. (eg "Attn needed" and "Archive"). Remember to setup your email clients on both your PC and phone to sync these folders as well.
- If you have any emails where action is required, then leave it in your Inbox or put it in the "Attn needed" folder.
- If you have any emails where you just want saved, then put it in "Archive" folder.
- Delete emails only when you're absolutely sure you will never need them.
It sounds like you delete your emails because you don't want to use up all your server space. To get around this, just do the following. (I'm assuming you are using MS Outlook but you should be able to do this with other email clients like Mozilla Thunderbird, etc)
- Create a Personal Folder. In Outlook, these are *.pst files. Name it appropriately. (eg. "Old emails")
- Every month or so, just do a quick cleanup by moving all the mails you don't want on the server into the Personal Folder which is saved locally on your PC. (Keep in mind that the moved mails will no longer be available on your phone as well.)
Alternatively, try the following. This is easier and more automated. But depending on your needs, it may not be appropriate for you.
- Connect via IMAP with your PC and your phone.
- Create a new Gmail account.
- On your PC email client, set a rule so that each new email gets forwarded to the Gmail account.
- This way, you can delete mails off your phone, PC, or server as much as you want. A copy will always be available in Gmail. As a bonus, the search feature in Gmail is just great. (If you want to save all outgoing emails as well to Gmail, just bcc yourself on your emails)
- For emails that needs your attention, just flag it. In the HTC Email application, you can filter out all the flagged emails by sliding over to the "Marked" tab.

OK - thanks for all the advice. I will start having a go at those ideas and see how it works out.

simon12 said:
OK - thanks for all the advice. I will start having a go at those ideas and see how it works out.
Click to expand...
Click to collapse
Simon,
The fact that the device can't store emails once they come off the server is total bs. In fact, I have the same problem which DID NOT OCCUR when on 2.1. As soon as I put froyo on it started to happen.
THIS IS NOT NORMAL!!! All my blackberries never did this nor did my desire on 2.1. There is something wrong with froyo on certain devices and HTC does not have an answer yet.
Go to your setting in outlook and check off the 'leave emails on server' option for 3,7 or however many days you think you need.
Cheers.

I have contacted HTC and they tell me this is a new 'feature' of Froyo. That I should not delete emails from the webmail if I want the phone to keep them. I replied to them that if I wanted this feature I would use IMAP and not POP3.
I have requested that they reinstate a proper use of POP3 and I would suggest to anyone else to email them on their support page and ask the same. I they realise how many of us are annoyed at this then they may do something about it.

simon12 said:
I have contacted HTC and they tell me this is a new 'feature' of Froyo. That I should not delete emails from the webmail if I want the phone to keep them. I replied to them that if I wanted this feature I would use IMAP and not POP3.
I have requested that they reinstate a proper use of POP3 and I would suggest to anyone else to email them on their support page and ask the same. I they realise how many of us are annoyed at this then they may do something about it.
Click to expand...
Click to collapse
Can you believe that these clowns are calling it a 'feature?'...they honestly must we're stupid or something. How can auto-deleting emails be a 'feature'??? Why cant I simply delete them myself like on Gmail? ALso if this is a 'feature' why is it then that some handsets do it while others don't???

Phone-only Contact & Calendar Sync (Non-Gmail)

I have a question that I know has been addressed hundreds of times. I'll definitely be upgrading from the S3 to the S4 so thought that I'd ask now.
I don't want to run into this issue when I do upgrade. I don't use Gmail & never will. I use Outlook exclusively, & always will. My problem is that my Contacts & Calendar have never synched correctly (obviously) since I didn't follow the Google-oriented setup.
I currently use Deja Office with Outlook to sync these items, & more, but I can't set ringtones, etc. Can someone point me to a good workaround to bypass using Gmail or an easy way to integrate. I want to sync my contacts & calendar only for my phone, LinkedIn, & Facebook, & that's it.
I just don't want to be in the same predicament when the S4 finally rolls out for AT&T.
Thanks.
Sent From My Samsung Galaxy S III (SGH-I747) Using Tapatalk 2

Are you on an Exchange server or do you just run Outlook as a standalone client? If you're on an Exchange server, get your admin to enable ActiveSync on your account and your mail, calendar and contacts will sync wirelessly.
Or get a Windows phone. Android works much better when you're tied into the Google ecosystem.

pappcam said:
Are you on an Exchange server or do you just run Outlook as a standalone client? If you're on an Exchange server, get your admin to enable ActiveSync on your account and your mail, calendar and contacts will sync wirelessly.
Or get a Windows phone. Android works much better when you're tied into the Google ecosystem.
Click to expand...
Click to collapse
Outlook standalone. Windows phone not on my radar at all. I'm just trying to do my best within the 'Google ecosystem'.
Sent from my Nexus 10 using Tapatalk 2

randun said:
I currently use Deja Office with Outlook to sync these items, & more, but I can't set ringtones, etc. Can someone point me to a good workaround to bypass using Gmail or an easy way to integrate. I want to sync my contacts & calendar only for my phone, LinkedIn, & Facebook, & that's it.
Click to expand...
Click to collapse
I believe there are a couple of pc desktop applications that will sync contacts and calendar from outlook to gmail. At which point you can sync to your phone of course. However they are not perfect and they do not get around using Gmail. For seamless and non painful integration and sync with outlook, windows phones are your only option currently.
I used to be the same way with Outlook so I understand the pain. However, after I started messing around with Linux, I found Outlook to be more a burden than anything else for me. I had options such as Thunderbird and various other apps at my disposal that played well with all environments (Windows, Linux, and even Apple). And the world of software is moving towards the "cloud" (even at Microsoft) so I decided to give in and have not looked back.
This is the industry standard unfortunately: Android->All things google; Windows Mobile->All things microsoft; iPhone->all things Apple. Blackberry is another possibility but I am not familiar with the RIM phones and how they integrate. Outside of these givens, each mobile OS does not necessarily play well elsewhere.

I totally understand everything that you're pointing out.
I like to call myself an "intermediate" user when it comes down to technological expertise for both PC'S & phones. That said, I'm always looking for additional guidance.
I'm sticking with Android on the phone end so will dig around for some of the apps you refer to in order to use Outlook & Gmail together. I did it on the PC end before so hopefully can find a rather simple system to work on the phone end.
Sent From My Samsung Galaxy S III (SGH-I747) Using Tapatalk 2

Total opposite of Randun's situation
I have hundreds of contacts on my i747's "phone" contact list that I want to have synced and MOVED to my gmail profile. I don't use outlook but I use Samsung Kies to merge duplicate contacts.
On my phone, I can see both my contact in my PHONE profile and my Gmail profile. I want to move everything to my Gmail profile only. Samsung Kies is useless here. Any suggestions?

randun said:
I totally understand everything that you're pointing out.
I like to call myself an "intermediate" user when it comes down to technological expertise for both PC'S & phones. That said, I'm always looking for additional guidance.
I'm sticking with Android on the phone end so will dig around for some of the apps you refer to in order to use Outlook & Gmail together. I did it on the PC end before so hopefully can find a rather simple system to work on the phone end.
Sent From My Samsung Galaxy S III (SGH-I747) Using Tapatalk 2
Click to expand...
Click to collapse
Unfortunately there is no real easy solution. Even with the limited software availability, these applications are limited in function usually. Unfortunately there was (and still is) a very nice solution that could work - Google apps sync - but it is limited to business and education accounts. Good luck.