I just bought a tp2 from Sprint. After setting up my email accounts and using the phone for a few days, and talking to Sprint support, I discovered that the phone does not support deleting emails from the server even though there is an option on the phone to do just that. If this is true then I will have to delete them from my computer even though I've already reviewed them. Has anyone else had this issue/ found a way around it?
Are you using IMAP or POP3? If you are using POP3, I don't know that there will ever be and answer to that. that is why I switched to IMAP. My sent messages and any changes I make are synched between phone, server, and desktop. The only problem is if you use a lot of folders, I am still trying to figure out a way for it to alert me when a new mail arrives in a folder other than the main folder. . ..
Thanks, I'm afraid it's POP3 for me. Looks like no joy.
Where's your email through? May still be able to switch if you want.
My email comes through Godaddy. Thanks, does that help?
Yup. You may be in luck:
http://help.godaddy.com/article/4714
This gives you instructions on how to access your Go-daddy email via IMAP instead of POP3. How familiar are you with IMAP? If you are not, I"d look into it. There are great benefits. It takes some serious switching over if you use Outlok or TBird on your desktop, as you will need to totally switch over to IMAP. Basically the idea is that the folders reside on the server instead of your computer.
I will warn you that on the TP2 and tilt2 (and pretty much any phone, from what I understand) there is no way to be alerted about emails that arrive to certain folders. In other words if you have serverside rules or even desktop rules that move emails to folders upon arrival, you will be able to see and read them on your phone, but you won't be alerted on their arrival. There are a few programs that are supposed to fix this but I have not found any that work for me (currently running Energy MaxSense Rom with WinMo 6.5, Also tried on the stock HTC TF 3d ROM, no dice. Even tried SPB Shell)
The concensus I have heard is that the reason no one, including M$ have tried to fix this is because there is an overiding belief that setting up rules to automatically deliver mail to folders is risky (what if you didn't catch the email?) and not the best setup from an organizational point of view.
They say you should have all emails go to your inbox and then move them to folders by yourself after you read them, thus sorting them and giving your brain physical evidence of having "dealt" with them (this mostly comes from the Getting Things Done crowd).
I was never sold on that, but I might be switching to this methodology out of necessity, since other wise I have to check all folders constantly.
Please, anyone, correct me if there is a better solution.
dbtfree said:
Yup. You may be in luck:
http://help.godaddy.com/article/4714
This gives you instructions on how to access your Go-daddy email via IMAP instead of POP3. How familiar are you with IMAP? If you are not, I"d look into it. There are great benefits. It takes some serious switching over if you use Outlok or TBird on your desktop, as you will need to totally switch over to IMAP. Basically the idea is that the folders reside on the server instead of your computer.
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Click to collapse
Just a note on Thunderbird for the desktop. It is quite possible to have both IMAP and POP for the same account in TB. I do it for my work account. I have the POP account so that I keep my emails locally, and I use the IMAP (Inbox) to delete mail off the server.
Related
Well, I am sure that some people out there might have a similar issue with their device. I have finally been able to setup my e-mail accounts to work properly. I have it turned on to connect to "The Internet" (Wi-Fi on the Dash) every 15 minutes to check for new email. However, when I have the Wi-Fi feature turned off, it won't do it; which is what I want it to do. But when I have it connected to the laptop via USB to charge, it checks for the e-mail. This is pointless as I am already receiving the e-mails on my laptop.
Is there a way that I can have it not use the USB to check for e-mails? I heard in another forum that I can set ActiveSync to "Work" which might resolve the problem. Anyone know how I can do that?
Finally, if that doesn't work, what e-mail applications do you guys recommend? I have my Outlook on my laptop setup so that I receive e-mails from both my account into a single Inbox and I have the option of choosing what account I want to send from. Something like that for the Q/Dash would be very useful.
Oh, and one more thing. Is there a way to have the Q/Dash delete the messages from the server when deleting from the handheld? I would like to be able to filter my messages when receiving them on the handheld so that I don't have to re-read them on my laptop when I get home. If there isn't a setting for it, is there a program that offers this option?
Thanks in advance...
Deleting messages from server
I'm assuming you're using POP and not IMAP to check your messages on your Dash. If so, this is what I do to delete messages on the server:
1. Download messages onto Dash (of course)
2. Delete messages on Dash
3. Empty the Deleted Items folder on Dash
4. Send/Receive messages.
This has the effect of removing the deleted messages from the server. Of course, you must also delete them on the Dash -- so I'm not sure if this is what you're looking for. Another option is to use IMAP...but my email server doesn't support it so I'm using POP.
Hope that helps!
Manzil
Move to Microsoft Exchange you will get Direct Push to your device and will not have to worry ever about e-mail synchronization issues
How would I move to Microsoft Exchange? Can you be a little more specific?
If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
.PoNeH said:
How would I move to Microsoft Exchange? Can you be a little more specific?
Click to expand...
Click to collapse
Anyone know how to change ActiveSync to "Work" instead of "The Internet"?
Change the sync directories.
Can you explain how. I'm really ignorant when it comes to these things.
Don't remember exactly, I found it in the help files, or the manual -- one or the other -- take a look.
chaznet said:
If your school or office doesn't offer it, this is for personal use -- you'll need a hosted Exchange service. There are a lot out there, google 'hosted exchange', or, take a look at the best, http://4smartphone.net
Click to expand...
Click to collapse
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp
Looks good -- just curious though, I noticed the free version is for use with the @mail2web email address format -- can you pay and use your own domain name. That's how 4smartphone.net works, but I couldn't find info on it at the mail2web site.
reydiodj said:
If you want a free hosted exchange service that does push email and 1 Gb of storage will suffice, you could also try Mail2Web:
https://services.mail2web.com/signup/mail2weblive/mail2webLive_01.asp
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Click to collapse
- not sure, but not a bad trade-off for free, right ?
Call me part of the ingnorant bunch too, but how can I configure POP on my DASH?
I connect through Wifi all the time. When I got to configure "Email Setup" and put my info in, is says contacting server please wait and nothing happens. It tries for a few minutes and then craps out and say it could not connect? But I can browse the web, can view my mail though my web mail accounts and can view my Yahoo account.
Please some advise on this.
you are part of the ignoran bunch! ;P
I've spent a long time trying to get a good system of emails going with my Desire, but every option has issues. I must be one of few people who doesn't like K-9. I won't bore you with reasons here, but just so you know, that isn't currently an option for me until various bugs are fixed.
I prefer push emails and although there seems to be disagreement between some people, the Gmail app does seem to push and be fairly quick, although not usually instant. It's good enough for me though. The stock email client doesn't push and doesn't poll for messages very quickly so is a little too slow.
For my Gmail setup I use IMAP and have my own bin for 'deleted' emails, as I don't want Gmail removing them after 30 days from it's own bin. My PC's client (Thunderbird) kindly places 'deleted' emails in my own folder called MyBin, which Gmail is happy about. However, I cannot get the Gmail app on my Desire to do anything other than send deleted messages to Gmail's bin. I see no option to map the Gmail app's trash to my own folder, or as Gmail likes to say, to 'change labels'. I've looked at creating a filter too but can't see how I'd set that up to just filter messages from the bin and nowhere else.
Any suggestions please? Failing suggestions I'll just delete emails on my PC instead for now. I was hoping to not have to do things like that any more after receiving my Desire though.
Seeing how HTC have now screwed up email storage so that once the email is deleted from the original source it is also deleted from the phone, is there a way to save certain emails in another folder?
Or does anyone know if HTC are aware of this problem and are working on it? It started after the Froyo update.
The way you're describing it, it doesn't sound like HTC (or Google) screwed up anything.
If I delete an email from the server, I would expect that same email to be deleted on my phone. This is the very definition of "synchronization". Whatever happens on one device will happen to every other device that synchronizes with it.
If you intend to keep an email, why would you delete it off the server?
Why not create an archive folder to store the emails you want to save and then set up your phone to sync that folder? Or just leave it in your inbox. You can choose to flag it if you want to be able to spot it faster.
Btw, you didn't mention how you're connecting to your email. Exchange, POP, IMAP?
I'm connecting with POP. Now up until the Froyo update I could leave emails on my phone for as long as I wished by setting the Send & Receive settings - Download Options - By Days - All and it made no difference. Since the update it deletes the phone's inbox whenever I delete mail from the server it came from.
I won't go into why I delete from that server - it's to do with having access to mail on three different devices and how they collect it.
There are ways around it but it means having to delete things manually from the server and making sure a few are kept until I don't need them on the phone any longer.
Can I save emails on the phone in another folder that I create?
It doesn't sound like you should be using POP3 at all. POP3 is suitable if you access your email using one client only. Once you access your email server with POP3 from more than one client, it just gets very messy. Each client's inbox contents will be different from one another.
If possible, you should always connect via IMAP4 or Exchange. As a plus, they allow you to synchronize folder structures.
I've always found that POP3 causes a lot of trouble for me. Always end up with mysteriously deleted emails on either server or client.
I understand what you're saying, but if I use IMAP, does that not mean that the emails only stay on the phone as long as they are on the server, leaving me in the same predicament?
At the moment, I have all my email go to a webmail service. From there it fwds to my ISP and from there to my home computer where it remains permanently. Now, at the same time, I have a laptop that gets the mail from the webmail and then deletes it off the server. I also have my phone which gets the mail from the webmail but leaves it undeleted so the laptop can also get at it (once it's on the laptop, I don't care if it's on the phone). BUT, there are some emails that are good to have saved on the phone like flight info, etc for when I travel for work.
Not as confusing as it sounds and this works best for us as my wife and I share the address and we can see all the mail at any time on any device.
From what I understand of IMAP, once it is deleted from the webmail, it also disappears on any computer that is using IMAP. I want to make sure that certain messages are on the hard drive of any device at any time.
If you know better, then I'm all ears!
First, yes, using IMAP will mean that deleting the email off the server will effectively delete it off your phone.
But I still think you should use IMAP but just change your behavior a bit.
- Connect via IMAP with your PC and your phone.
- Create 2 folders under your Inbox. Name it appropriately. (eg "Attn needed" and "Archive"). Remember to setup your email clients on both your PC and phone to sync these folders as well.
- If you have any emails where action is required, then leave it in your Inbox or put it in the "Attn needed" folder.
- If you have any emails where you just want saved, then put it in "Archive" folder.
- Delete emails only when you're absolutely sure you will never need them.
It sounds like you delete your emails because you don't want to use up all your server space. To get around this, just do the following. (I'm assuming you are using MS Outlook but you should be able to do this with other email clients like Mozilla Thunderbird, etc)
- Create a Personal Folder. In Outlook, these are *.pst files. Name it appropriately. (eg. "Old emails")
- Every month or so, just do a quick cleanup by moving all the mails you don't want on the server into the Personal Folder which is saved locally on your PC. (Keep in mind that the moved mails will no longer be available on your phone as well.)
Alternatively, try the following. This is easier and more automated. But depending on your needs, it may not be appropriate for you.
- Connect via IMAP with your PC and your phone.
- Create a new Gmail account.
- On your PC email client, set a rule so that each new email gets forwarded to the Gmail account.
- This way, you can delete mails off your phone, PC, or server as much as you want. A copy will always be available in Gmail. As a bonus, the search feature in Gmail is just great. (If you want to save all outgoing emails as well to Gmail, just bcc yourself on your emails)
- For emails that needs your attention, just flag it. In the HTC Email application, you can filter out all the flagged emails by sliding over to the "Marked" tab.
OK - thanks for all the advice. I will start having a go at those ideas and see how it works out.
simon12 said:
OK - thanks for all the advice. I will start having a go at those ideas and see how it works out.
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Click to collapse
Simon,
The fact that the device can't store emails once they come off the server is total bs. In fact, I have the same problem which DID NOT OCCUR when on 2.1. As soon as I put froyo on it started to happen.
THIS IS NOT NORMAL!!! All my blackberries never did this nor did my desire on 2.1. There is something wrong with froyo on certain devices and HTC does not have an answer yet.
Go to your setting in outlook and check off the 'leave emails on server' option for 3,7 or however many days you think you need.
Cheers.
I have contacted HTC and they tell me this is a new 'feature' of Froyo. That I should not delete emails from the webmail if I want the phone to keep them. I replied to them that if I wanted this feature I would use IMAP and not POP3.
I have requested that they reinstate a proper use of POP3 and I would suggest to anyone else to email them on their support page and ask the same. I they realise how many of us are annoyed at this then they may do something about it.
simon12 said:
I have contacted HTC and they tell me this is a new 'feature' of Froyo. That I should not delete emails from the webmail if I want the phone to keep them. I replied to them that if I wanted this feature I would use IMAP and not POP3.
I have requested that they reinstate a proper use of POP3 and I would suggest to anyone else to email them on their support page and ask the same. I they realise how many of us are annoyed at this then they may do something about it.
Click to expand...
Click to collapse
Can you believe that these clowns are calling it a 'feature?'...they honestly must we're stupid or something. How can auto-deleting emails be a 'feature'??? Why cant I simply delete them myself like on Gmail? ALso if this is a 'feature' why is it then that some handsets do it while others don't???
I've done my due diligence (searching for HOURS on end), so I know this has been discussed many times but I still have not seen any sort of solution or progress on how to fix the issue.
Here is the issue: Gmail/Google accounts in WP7, when you press the Trash-can icon to delete your email(s), it does not actually move the email to the 'Trash' folder (or how Gmail understands it, the 'Trash' label). It simply removes the 'Inbox' label but still keeps the message under 'All Mail'.
I've tried everything - set up my email account as an ActiveSync account and tried deleting, going to my Gmail (or any other of my email accounts that resides on Google Apps) account settings via the web browser and try fiddling with the Advanced IMAP options, but nothing.
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
I've heard some people, as a temporary stop-gap, to just use the "Move to Folder" and move the email message to [Gmail]\Trash, but I don't see that folder in WP7. Any ideas on this?
Any help or insight in this matter would be greatly appreciated. Thanks in advance.
There is no solution (as in setting you can change in WP7 or on google.com) that changes this behavior. The only real option is to occasionally log in to your email account on the website and purge old mail from all mail. That's what I do about once every couple of months.
Thanks for the response. That's a real bummer. Do you or anyone know if this is something Microsoft plans on fixing? Basically it just entails making the Delete/Trash Can -> Remove Inbox Label + Add Trash Label to the message.
Also, do you know how I could view the [Gmail]\Trash folder/label? When I try to browse All Folders, it doesn't show up. Any ideas?
Thanks.
Avazee said:
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
Click to expand...
Click to collapse
You should be able to change imap settings in gmail. There's a few articles I found, but they're a bit old, and I'm apparently too new of a member to link. I've gone ahead to write a few instructions.
1. Go to settings in your gmail
2. Go to the "Forwarding and POP/IMAP" tab
3. In IMAP access, under "When I mark a message in IMAP as deleted:" select "Auto-expunge off"
4. In IMAP access, under "When a message is marked as deleted and expunged from the last visible IMAP folder:" select "Move the message to the Trash" or "Immediately delete the message forever"
I'm still trying to figure out how exactly the behavior works on my own device. From my understanding, by doing this, you'll send deleted message to the trash rather than archive. It appears that you lose the "instant" server update (so you might have emails that you delete on your phone stay in your inbox as unread for a while).
**edit for further research - It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
Thanks for the reply. I don't understand what your last part meant..the part about your edit for further research. Please clarify. Thanks.
Sent from my mwp6985 using Board Express
bver100 said:
It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
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This, and it's the same for IOS, not a WP7 issue.
I read numerous guides looking for a solution but there isn't one. If an email exists in another view, i.e. "All Mail" then it won't be deleted.
After using IOS and WP7 this was one of the main reasons for moving to Android. It may seem a bit extreme but I hate having email I don't need. Everything gets read and deleted.
What you say is true in a technical sense, but it misses the underlying issue. Gmail has one label, Gmail/Trash, that is special. Any email that is sent there automatically has all other labels removed. However, it is up to an email client to apply the label. For example, the Thunderbird email client on Windows does just that. If I read an email in my Inbox, and then click the Delete button, Thunderbird sends and IMAP notification to Gmail to apply the Gmail/Trash label to the message, and it is instantly gone from both my Inbox and All Mail. And the Gmail/Trash label is automatically purged after 30 days.
The problem with WP7 and iOS is that they don't (and possibly can't) send the same notification. All they currently do is notify Gmail to remove the Inbox label. And, as has already been noted, the fact that the email is still in All Mail causes it to be retained on the server.
Thanks for the info, guys. I realize and understand that the culprit is the WP7 mail client, not Gmail.
As a temporary workaround (I am seriously hoping they fix this.. you guys should visit http://windowsphone.uservoice.com/f...eting-email-in-gmail-really-delete-?ref=title to vote for adding this feature), I created a new label called "WP7 Trash". From now on, when I want to "delete" mail, I simply move to to that folder/label in the WP7 mail client, and then anytime down the road I can log into my accounts and just delete all the mail in that folder/label.
Kind of kludgy, but it's the only thing I can think of...
Let me know your thoughts.
After futzing around a bit more on the internet, i've found that some people are able to get the desired "trash button = delete" action if you add your gmail account as an Exchange account instead of as a "Google Account". I haven't tried it yet, but since it isn't dealing with Gmail's odd IMAP implementation, perhaps you will get better results.
Setting up your Gmail account as an Exchange/ActiveSync account doesn't work - I've tested it several times and nothing. I do have my accounts set up as Exchange/ActiveSync because I've heard that it uses less battery than using the "Add Google Email Account" option in WP7.
The only temp-solution I've found is the create a WP7-Trash label and move messages to that folder (for later deletion once you log into the Gmail web interface).
If anyone CAN get the Delete = Trash working on ActiveSync/Exchange setups, by all means let us know!
Guys
I am using an Android phone. I have the stock email program and I have also K9 and Enhanced Email all running at the same time.
I have an Gmail account but don't use it for email or for nothing really dont trust the cloud/google.
My problem is all the email apps work great BUT when I open outlook then they all get removed form my phone. So basically the only emails I am left with are the send ones(in my phone). This happens with my POP and exchange accounts.
My question:
1) is there a Mail App that will make a copy of the email in my phone so when I open outlook they wont get sync and disappear?
2) If number 1 is no then is there a easy way to full your phone to keep the emails.
Thank you
Tungsten c said:
Guys
I am using an Android phone. I have the stock email program and I have also K9 and Enhanced Email all running at the same time.
I have an Gmail account but don't use it for email or for nothing really dont trust the cloud/google.
My problem is all the email apps work great BUT when I open outlook then they all get removed form my phone. So basically the only emails I am left with are the send ones(in my phone). This happens with my POP and exchange accounts.
My question:
1) is there a Mail App that will make a copy of the email in my phone so when I open outlook they wont get sync and disappear?
2) If number 1 is no then is there a easy way to full your phone to keep the emails.
Click to expand...
Click to collapse
A properly configured Exchange server usually doesn't allow the local device to retain the message data, it's all accessed real-time from the server. Its possible you have what I call a Half-Ass Exchange, which means you have a central address directory, but the IT department set up Outlook and Exchange to store messages locally on the PC rather than on the server. This would lead to what you are experiencing... Outlook takes all the messages off the server, leaving your phone with nothing to see when it connects. There's not a whole lot you can do about that unless your IT guys will move your email data to the Exchange server. Or maybe they have an IMAP access option. (See below)
With pop3 accounts... You have a similar problem, except there is no way to for two different devices to access the same data. The closest you can get would be to configure both devices to leave messages on the server after downloading them. Any emailed replies then can only be accessed from the device from which you sent them.
If you have the option, switch your pop3 accounts to IMAP. All user data is kept on a server (just like GMail), and any device that is connected to that account automatically syncs with the server, including access to deleted messages and sent messages sent from any other device.
All that being said... The stock email program kinda sucks. I would stick with the 3rd party apps like K9.
This is a new issue to me. I came from a PRE WEBOS and i did not have that problem. I believe the problem is in the way ANDROID OS handles emails. Basically all its changed is the device all else remained constant. I believe but not sure that if i was run all my mail thru gmail this will not be an issue. Its that true?
Thanks
Tungsten c said:
This is a new issue to me. I came from a PRE WEBOS and i did not have that problem. I believe the problem is in the way ANDROID OS handles emails. Basically all its changed is the device all else remained constant. I believe but not sure that if i was run all my mail thru gmail this will not be an issue. Its that true?
Thanks
Click to expand...
Click to collapse
I access my pop3 mail just fine using K9 (again, I don't like the stock email program). Downloaded messages remain on my phone after they've been downloaded by my Thunderbird installation on my PC.
My current company doesn't have an Exchange server, so I can't speak to that with direct knowledge... My lat experience with Exchange was about two years ago, so its behavior could certainly have changed! My current company has 10 locations, and they are content to use a 3rd party pop3 solution for email. As an IT man, that annoys me, but then, I don't write the checks!
If you haven't changed any settings in your Outlook, then I would look closer to your settings in the email programs. K9 specifically has a setting that you need to check in order to download the messages to your phone (as opposed to just reading them off the server). I don't remember if it came checked by default...
Check to see if your phone email programs are set to actually download entire messages from the server, or just the message headers. In K9, there is a specific setting under account
Dalmus said:
I access my pop3 mail just fine using K9 (again, I don't like the stock email program). Downloaded messages remain on my phone after they've been downloaded by my Thunderbird installation on my PC.
My current company doesn't have an Exchange server, so I can't speak to that with direct knowledge... My lat experience with Exchange was about two years ago, so its behavior could certainly have changed! My current company has 10 locations, and they are content to use a 3rd party pop3 solution for email. As an IT man, that annoys me, but then, I don't write the checks!
If you haven't changed any settings in your Outlook, then I would look closer to your settings in the email programs. K9 specifically has a setting that you need to check in order to download the messages to your phone (as opposed to just reading them off the server). I don't remember if it came checked by default...
Check to see if your phone email programs are set to actually download entire messages from the server, or just the message headers. In K9, there is a specific setting under account
Click to expand...
Click to collapse
I don't see that option on my Enhanced Email program nor in the stock email program and I can not use K-9 because y does not support outlook 2010 exchange yet.
thank you