Develop Bugs

Latest ROM Update 2.07.401.1 WM 6.5 Sense 2.5 (Suggested Reg tweaks added on page 5)

It would seem that there are an awful lot of new threads on the subject, perhaps we could concentrate all the issues that we have with it (no matter which flavour) in one thread, can be this one or another, I don't mind but I think it should be done, would tidy things up a little.
Anyway, reason for starting this one is to try and collate all of the issues that we have with it, you never know, people in the right places may listen, but then again, pigs might fly, but it's the thought that counts! lol.
Generally
I like the update, I like using Sense 2.5 with the new twitter tab and the new programme buttons on the home screen, Facebook seems a little more integrated and I like that fact you have to dig a little deeper to get to WM.
However;
Home Screen
Weather animation is slow and laggy if;
a) You have more than 3 programmes added or;
b) More that one contact added
However, if the clock is minimised and all programme tabs visible, the animations are as good ad the demo and weather tab. Very annoying!!!!
Contacts
I like the new People shortcuts, but the fluidity of scrolling is rubbish, it's very jerky.
Open a contact and then tap edit, way too slow to open up and edit, perhaps 3-4 seconds. In real time, that's not a lot, but it is when using a phone. Then tap save, WTF! this takes even longer and it would appear to be even worse when you link your profile to FB, it's to the point of being painful.
This is just as bad if you tap on Menu and the edit.
Update and Events
Well, installed the 'hotfix' for FB Albums; guess what? It doesn't work, I still cannot seen any pictures in any album. I even wiped the ROM and started completeyl fresh to see if that was causing issues, but nope, still doesn't work.
I'm not overly happy that adding people to my favourites adds notes to each person and addes them to the HTC Favourites Group. We never needed that with Sense 2.1 so why now?
I thought that perhaps the issues I have with the Contacts is because I have over 700. Nope, doesn't seem to make a blind bit of difference how many or few you have, still get the same issues.
Messaging
I like the HTC SMS Client, it's starting to grow on me..... just. However,
When replying to a sms in landscape with the keyboard exposed, tap the menu softkey and then try and use the keyboard up and down arrows. Gues what, you cant! Very annoying.
I also cannot see how I can add the little pop up that tells me the sms has been sent. Now I know that most people on here don't like that, but I did, maybe I'm wired.
I also don't like it that the delivery report forms part of the treaded message as opposed to being separate - maybe that's mee being too fussy.
Calendar
I like the calendar it looks cleaner although the one big annoyance is the agenda view. No matter if I tap on the event from the home page or from the sliding menu at the bottom, the agenda view taks a good 5 seconds to load - outrageous! lol.
Twitter tab
Again, I like the twitter tab but, on a few occaisions, without any prior warning, all tweets disappear!?! hhmmmmm
Settings tab
For me, the Sound & Display menu is a little slow at showing but it's not too bad.
Other Issues
SOD - (Standby of Death) Only ever experienced this once and have no idea what caused it.
Radio 4.49.25.91 - Sometimes, when I travel through a bad signal area, the radio with not 'refresh' it's self and run through the signal search loop, it just sits there and sits there with the exclamation mark until I manually turn the radio off and back on again. Never had this issue with 4.49.25.17.
Finally, to ensure that the issues highlighted above were not due to remnants of previous ROM files hanging behind ofter flashing, I ran Task29 on the device to ensure that the ROM storage was clear and cleaned of any rubbish and freshly installed 2.07.401.1.
After all that, I genuinely do like this ROM and I guess these are just annoying niggles but you can only take so much. Am I going to revert back to WM 6.5 with Sense 2.1, only time will tell.

Agree with pretty much all you have said. Specifically
1 important to concentrate all all issues with this ROM in one thread
2 these are some key other threads on XDA that I think are relevant with issues from this ROM, at least can be referred to from here :
http://forum.xda-developers.com/showthread.php?t=648510
http://forum.xda-developers.com/showthread.php?t=631563
http://forum.xda-developers.com/showthread.php?t=634536
3 SOD is the biggest issue for me. Happens frequently during the day. HTC want me to send the device for repair, but I do not believe this to be a hardware issue. Phone has functioned perfectly since new in May 2009, SOD has only arisen on moving to this March 18th ROM
4 HTC posting data in our Contacts : terrible. This was certainly the cause of lock ups I had when first installing the ROM as that data got more and more corrupted.
5 I cannot get Facebook auto update working. I have about 1,000 contacts, about 50 of them synced to Facebook
6 Twitter does not fully update for me
7 Overall, when it works, I think Sense 2.5 is very good. I haven't had any issues with the SMS client which I think is a very good improvement over 2.1
8 as it stands, phone is unusable. I cannot rely on it for people to contact me as it is often SOD. A phone that people can't ring? That's not progress
9 Facebook albums - doesn't work, have never been able to get this working. Link to patch on HTC Europe website is broken, do HTC know?
Come on HTC, accept that you have an issue, agree to investigate and fix it.
Am in the UK, unlocked, unbranded phone, I use O2.

Calendar
The slowness in the Agenda seems to be negatively influenced by having all-day, and/or recurring appointments.
One thing I noticed is that when editing a single occurrence of an recurring appointment, you can change the time, but not the date of the occurrence (which is possible in the default client).
Messaging
Although I like the messaging app, it takes an awful long time to load one thread. Why didn't they implement this the same way as the default client (limited number of messages shown, with a link to "older messages")?
Other issues
Memory usage is ok after a soft reset (around 50%), but after a day of use it easily reaches 75-80%, even with all programs closed.

ridolfo said:
Calendar
The slowness in the Agenda seems to be negatively influenced by having all-day, and/or recurring appointments.
One thing I noticed is that when editing a single occurrence of an recurring appointment, you can change the time, but not the date of the occurrence (which is possible in the default client).
Click to expand...
Click to collapse
I concur with that. That's going to be a bit of a problem for me as I have several re-ocurring appointments.

I have issues with the new rom also.
I have the same issues you have. In addition my speakerphone function doesn't work most of the time. I have to turn it of and back on again and sometimes even redial.
Regards,
Rob

reflecs said:
I have issues with the new rom also.
I have the same issues you have. In addition my speakerphone function doesn't work most of the time. I have to turn it of and back on again and sometimes even redial.
Regards,
Rob
Click to expand...
Click to collapse
I've not tried the speakerphone issue yet, will have a go later.

another issue, file activity like installing apps or copying files is unacceptable slow.

reflecs said:
another issue, file activity like installing apps or copying files is unacceptable slow.
Click to expand...
Click to collapse
Personally, I haven't noticed any difference with previous ROM's in this respect.

Hmm. Seems after a soft reset file activity is better now.

Wow, editing favorite contacts is really slow. I added a few lines to the notes of one of my favorites, and it took literally 5 minutes to get back to the Home screen.

For me it helped reflashing the ROM; flash the Sense 2.5 ROM and then immediately flash it again. Made it slightly more responsive. Other than that, I have the same issues as you do.
Contacted HTC about it and they told me UPS should pick up the phone since it's a hardware problem... Yeah right.
For me the most annoying part is the speaker phone issue, annoying when ppl can't hear me.

I've contacted support through HTC's website. I've putted in 4 problems and got an awnser on 2.
The speaker problem is a hardware failure according to the support desk. Such a nonsens!
This ROM is broken and they should fix it!

Other issues
Memory usage is ok after a soft reset (around 50%), but after a day of use it easily reaches 75-80%, even with all programs closed.[/QUOTE]
Hy.what about Call History in Home Screen?i don't have CH

dan_tmx said:
Other issues
Memory usage is ok after a soft reset (around 50%), but after a day of use it easily reaches 75-80%, even with all programs closed.
Click to expand...
Click to collapse
Hy.what about Call History in Home Screen?i don't have CH[/QUOTE]
That's not really an issue; that's how the new Sense is designed. If you want it back, look for C00kie's Home Tab Mod.

what about Call History in Home Screen?i don't have CH
Click to expand...
Click to collapse
You don't need Call History, just tap "Phone" and it's there.
The speaker problem is a hardware failure according to the support desk. Such a nonsens!
Click to expand...
Click to collapse
They told me that as well, wanted me to ship them the phone by UPS since it was a hardware problem... even though I told them lots of others have that problem with 2.5 and that it was JUST FINE before upgrading.

Found errors and one worth to add, too.
Error - Calendar:
I've tried to insert a birthday reminder in July 20th, and set it up for "ever July 20th" but i wont listet in July, the reason is, its added in april, i think its the current Month, seems to like an variableerror or an programmingerror. Defently worth to fix.
Worth to add - General / Shortlinks:
A shortlink to settingstab/menu, its annoying to have 5 tabs to access the real options + the loading time of the differnt tabs/menus.
Optional - Found something helpful - http://forum.xda-developers.com/showthread.php?t=285366
Very worth to add - Onlinerules (maybe there is a programm that provides this):
It's annoying when i at home that, in the second i tab on the power button my w-lan and bei umtsmodule begins to initiate simultanly an internet connection, there could be some rule, w-lan before umts or something, the device got A-GPS, maybe set a home zone where the UMTS lets the w-lan the higher priority and get into the internet. But i've always use the shortcut FN+Commandcenter(rightkey) to deactivate the UMTS, because i doenst recognize that the wlan is 5 times faster.
Maybe we could all errors to the first post, for a better overview.

Since the new update, the task-manager-icon(little thing with the arrow), showing running programs and memory usage has disappeared anyone know how to get it back? I've already tried installing the HTC Task Manager 2, but it didn't help

simnl said:
Since the new update, the task-manager-icon(little thing with the arrow), showing running programs and memory usage has disappeared anyone know how to get it back? I've already tried installing the HTC Task Manager 2, but it didn't help
Click to expand...
Click to collapse
Find Duttys Task Manager for Leo, install and it should work, but, it cuoldnt close all apps(opera, AS,etc) so you have to check it with builtin task manager from time to time to really close them.

Edward Lowy said:
Agree with pretty much all you have said. Specifically
1 important to concentrate all all issues with this ROM in one thread
2 these are some key other threads on XDA that I think are relevant with issues from this ROM, at least can be referred to from here :
http://forum.xda-developers.com/showthread.php?t=648510
http://forum.xda-developers.com/showthread.php?t=631563
http://forum.xda-developers.com/showthread.php?t=634536
3 SOD is the biggest issue for me. Happens frequently during the day. HTC want me to send the device for repair, but I do not believe this to be a hardware issue. Phone has functioned perfectly since new in May 2009, SOD has only arisen on moving to this March 18th ROM
4 HTC posting data in our Contacts : terrible. This was certainly the cause of lock ups I had when first installing the ROM as that data got more and more corrupted.
5 I cannot get Facebook auto update working. I have about 1,000 contacts, about 50 of them synced to Facebook
6 Twitter does not fully update for me
7 Overall, when it works, I think Sense 2.5 is very good. I haven't had any issues with the SMS client which I think is a very good improvement over 2.1
8 as it stands, phone is unusable. I cannot rely on it for people to contact me as it is often SOD. A phone that people can't ring? That's not progress
9 Facebook albums - doesn't work, have never been able to get this working. Link to patch on HTC Europe website is broken, do HTC know?
Come on HTC, accept that you have an issue, agree to investigate and fix it.
Am in the UK, unlocked, unbranded phone, I use O2.
Click to expand...
Click to collapse
Completely agree with all in the above post, especially the SOD which is completely random on my device which is only 3 weeks old (bought from clove and shipped with the latest official HTC ROM) I have been naggin my boss to buy me a tp2 for months as my tytn2 was becoming unreliable and now i find the tp2 even worse, even though im a die hard HTC fan i fear i might have to consider sending the device back and getting a blackberry as this is totally unacceptable for a business tool. Have also reported the issue to HTC to which i got a reply of "try a hard reset" which isnt very good when the device was only 4days old at the time.
Tony

::RiL:: said:
Completely agree with all in the above post, especially the SOD which is completely random on my device which is only 3 weeks old (bought from clove and shipped with the latest official HTC ROM) I have been naggin my boss to buy me a tp2 for months as my tytn2 was becoming unreliable and now i find the tp2 even worse, even though im a die hard HTC fan i fear i might have to consider sending the device back and getting a blackberry as this is totally unacceptable for a business tool. Have also reported the issue to HTC to which i got a reply of "try a hard reset" which isnt very good when the device was only 4days old at the time.
Tony
Click to expand...
Click to collapse
That your new phone is SOD'ing is very bad news indeed. Mine is heading back to HTC tomorrow, quite why I don't know as categorically the issues are with the March 18th ROM. Have simply lost the will to live in corresponding with HTC's "technical support".
Technical support, my arse.
Right - let us try and be constructive.
My TP2 which works flawlessly with ROM's up to March 18th
It has only ever had HTC stock ROM's
it was bought unlocked and unbranded from Clove in May 2009. I am on O2
It has a 6 Gb Micro SD card
I have never used HardSPL
I use Commontime mSuite software to link the TP2 with our Lotus Notes installation, syncing Contacts, email and calendar
even without installing any software whatsoever on top of March 18th ROM I have had SOD
Sense 2.5 places unauthorised (by me!) data in the Comments field of your contacts with details of Facebook & favourites Sense entries. This data gets appended to the Comments field in Lotus Notes and renders that field corrupted.
In the 10 months between May 2009 and March 2010, I never had a single SOD incident. Since the March 18th ROM, I would get at least 6 SOD's per day. I do not feel that I am being Sherlock Holmes by suggesting that the SOD issue is linked exclusively to the March 18th ROM.
In sheer frustration and because I actually need to use the TP2, I recently reverted to the previous ROM. No SOD's.
Anyway, all you SOD'ers out there (or is it just me), what is the precise make up of your TP2, can we find anything in common?

apps with live tiles crashing...

I've noticed lately that any app I download that has a live tile crashes when I try to run it. Any other app runs fine. I was curious that this might be a result of the 15 push app limit. So, I went thru all my apps that have live tiles, removed them from my start screen, and unchecked "live tile," "push notification" or whatever option they had. This did not fix the problem, even after a reboot. If i re-pin one of the old apps and enable live tile, they work just fine.
I'm wondering this is just a glitch with my phone, or whether wp7 doesn't have the ability to release the "hold" that an app has on one of the 15 available channels. Is anyone having this same experience?

Did you ever find a resolution for this other than a hard rest? I am experiencing the same problem and have also tried disabling all my notification apps. Im debating weather I should wait till NoDo and see if it fixes the problem before I hard reset.
On another note, is there any way or do any of my games data get saved when hard resetting? I really dont want to loose that saved data.
Thanks.

jmerrey said:
I'm wondering this is just a glitch with my phone, or whether wp7 doesn't have the ability to release the "hold" that an app has on one of the 15 available channels. Is anyone having this same experience?
Click to expand...
Click to collapse
It's quite possible that the installed apps aren't handling the disabling of notifications correctly and clearing the channel. So if they've already registered a channel, they'll still count towards the 15.
Try uninstalling one of them, and check if that helps.
Incidentally, the apps shouldn't crash when they can't register a channel, they should catch the error and let you know. Let the developer know what's happening so they can fix it (don't do it via a review, try emailing them).

dgaust said:
It's quite possible that the installed apps aren't handling the disabling of notifications correctly and clearing the channel. So if they've already registered a channel, they'll still count towards the 15.
Try uninstalling one of them, and check if that helps.
Incidentally, the apps shouldn't crash when they can't register a channel, they should catch the error and let you know. Let the developer know what's happening so they can fix it (don't do it via a review, try emailing them).
Click to expand...
Click to collapse
It definately seems like the apps are not releasing the channel properly. Is there any way to go into the registry and manually removed them? Also I have removed several of the apps that had Live Tilese enabled then disabled but I still cannot enable Live Tiles in new apps without receiving an error.
Edit: I went through and removed several other apps including one in which I was having issues on and off with live tiles. After uninstalling that app Live Tiles seems to be working on all my other apps. I'm not sure if the problem was the specific app or not but the issue appears to be cleared up. Thanks dgaust for the advise.

guys, i have 4 email live tile, HTC, Mo tweet, and i do not have any issues, i am using HD7.

It's not a problem with your phone, it's a problem in the app. The SDK launchs a exception when you are over 15. Write to the developper to fix this problem

lodz35 said:
It's not a problem with your phone, it's a problem in the app. The SDK launchs a exception when you are over 15. Write to the developper to fix this problem
Click to expand...
Click to collapse
The problem I as having was that I wasnt over the 15 limit, I was at something closer to 5-10 but some of my previous apps apparently had not removed themselves from the list when I disabled them.

truffle1234 said:
guys, i have 4 email live tile, HTC, Mo tweet, and i do not have any issues, i am using HD7.
Click to expand...
Click to collapse
Well none of the MS apps count towards the live tile limits. but even the you were no where near the 15 limit.

[Resolved] Twitter Apps not working - mobile site does

Hi there.
Yesterday I Chevronunlocked my HTC 7 Mozart (T-Mobile branded).
I used this xap to prevent it from re-locking, then updated to NoDo (7.0.7392)
http://forum.xda-developers.com/showthread.php?t=1009974
After that my WP7 was still unlocked - so far so good. Today I noticed that I can not use any Twitter app on my phone anymore. All - including the official twitter app (rowi, motweet, beeez, birdsong etc.) tell me they can't authenticate. I retried multiple times with my username and email address, all to no avail. I made sure my password is correct, and I can sign in fine on the Twitter website (regular site from my PC and mobile site from my WP7).
Does anyone know what might be wrong? Or how I can fix it (without re-formating my phone)?
thanks in advance
Localhorst86

Localhorst86 said:
Hi there.
Yesterday I Chevronunlocked my HTC 7 Mozart (T-Mobile branded).
I used this xap to prevent it from re-locking, then updated to NoDo (7.0.7392)
http://forum.xda-developers.com/showthread.php?t=1009974
After that my WP7 was still unlocked - so far so good. Today I noticed that I can not use any Twitter app on my phone anymore. All - including the official twitter app (rowi, motweet, beeez, birdsong etc.) tell me they can't authenticate. I retried multiple times with my username and email address, all to no avail. I made sure my password is correct, and I can sign in fine on the Twitter website (regular site from my PC and mobile site from my WP7).
Does anyone know what might be wrong? Or how I can fix it (without re-formating my phone)?
thanks in advance
Localhorst86
Click to expand...
Click to collapse
Birdsong & Rowi have both been updated through the marketplace to fix this issue, Beezz won't work anymore unless its updated, and not sure if the official app got updated... Twitter changed its permission settings last week which broke a lot of third party apps, they all need to have a method to reauthenticate now

FiyaFleye said:
Birdsong & Rowi have both been updated through the marketplace to fix this issue, Beezz won't work anymore unless its updated, and not sure if the official app got updated... Twitter changed its permission settings last week which broke a lot of third party apps, they all need to have a method to reauthenticate now
Click to expand...
Click to collapse
Actually, the only thing that was changed is Direct Messages. So if an app wasn't updated to support the new Direct Messages API, it would no longer be able to access DMs, but everything else is still the same as always and should continue to work as normal. Both rowi and Birdsong were updated to access DMs with the updated API.
I don't even see any development or updates from Beezz at all, so I completely ignore its existence.
If none of your Twitter apps are working, there could be something wrong with your setup of your phone or your installation of Windows Phone 7 is broken. Which means you may have to hard reset.

Thanks for the replies.
Yeah, I feared that a hard reset is the only way... so i'll just unbrand it while I am at it, a hard reset will relock the device, wont it? So I have to fully reflash anyways.
Thanks again, even though I have some work to do now

Not true, Rowi had many more issues pop up due to the dm permission change... I'm not sure why, but they made it clear on their twitter... I use the app, my live tile even stopped behaving properly, it wouldn't reset, just kept adding to the previous number until I got that update
Sent from my HD7 using Board Express

Ugh - @WinPhoneSupport: "We'd suggest restoring your backup ..."

Well, first of all hello to everyone! I am new in here but have been visiting XDA for a pretty long time now.
Now with the introduction aside, let me get to my issue.
I don't know if you have noticed some problems with non-working live tiles of apps pinned at the home screen, the inability to connect to messaging (Live Messenger, Facebook chat) or other general problems.
Well, I contacted @WinPhoneSupport (as well as many, many other people) to report two problems (the first two mentioned above) that I'm currently experiencing. I was advised by them to restart my phone and then pull my battery for at least two minutes in order to see what happens. So, I left my battery out overnight but my problems weren't fixed.
I was told then to restore my backup and reinstall Mango
After thinking about it for some hours, I thought it would be better to start over again by doing a factory reset but then I suddenly remembered that some things I care about were not saved in the Zune "backup" so now I'm stuck again with the problem.
So, I am now in a dilemma; should I just reset my phone and go my way up till Mango from RTM? If so, is there some homebrew that could save data which is not saved by Zune? I'm interested on saving some ringtones (not available anywhere else!) I downloaded from the Insider app. [ I was considereing using the Windows Phone Device Manager but it can't identified my phone (dev unlocked). ]
or
Is there any way I could possibly fix the "Can't connect to see who's online" error message in Messaging?
I appreciate any help you can provide to my problem.

A factory reset will do. I did it and it was restores to mango, not the pre mango state. Live tiles etc works well after that.
Sent from my LG-E900

astroXP said:
Well, first of all hello to everyone! I am new in here but have been visiting XDA for a pretty long time now.
Now with the introduction aside, let me get to my issue.
I don't know if you have noticed some problems with non-working live tiles of apps pinned at the home screen, the inability to connect to messaging (Live Messenger, Facebook chat) or other general problems.
Well, I contacted @WinPhoneSupport (as well as many, many other people) to report two problems (the first two mentioned above) that I'm currently experiencing. I was advised by them to restart my phone and then pull my battery for at least two minutes in order to see what happens. So, I left my battery out overnight but my problems weren't fixed.
I was told then to restore my backup and reinstall Mango
After thinking about it for some hours, I thought it would be better to start over again by doing a factory reset but then I suddenly remembered that some things I care about were not saved in the Zune "backup" so now I'm stuck again with the problem.
So, I am now in a dilemma; should I just reset my phone and go my way up till Mango from RTM? If so, is there some homebrew that could save data which is not saved by Zune? I'm interested on saving some ringtones (not available anywhere else!) I downloaded from the Insider app. [ I was considereing using the Windows Phone Device Manager but it can't identified my phone (dev unlocked). ]
or
Is there any way I could possibly fix the "Can't connect to see who's online" error message in Messaging?
I appreciate any help you can provide to my problem.
Click to expand...
Click to collapse
I would advise you to reconsider if there is any data that you would like to keep or unwilling to drop before doing any reset...

weijoon said:
I would advise you to reconsider if there is any data that you would like to keep or unwilling to drop before doing any reset...
Click to expand...
Click to collapse
Yes, there's information I would like to keep but I don't know how
For example:
I downloaded 5 ringtones from the "Insider" app, at first I thought Zune would sync them into the Music folder (PC) but that was not the case.
There are a few SMS I would like to keep, they're not that important but it'd be nice to have 'em.
I suppose there's nothing I can do to save my game scores.
I think that's it, I can't remember of anything else Zune hasn't already save on my PC.
I know I could use Windows Phone Device Manager but I can't get it to work. (Yes, my phone it's dev unlocked)

You can try to copy your sms to a word document and upload it to skydrive. But you won't be able to import them back into messaging hub. As for gamescores, only XBOX live games will be saved.

They really need to alter the way Zune does backups. I have some live tiles that wont function but i'll be damned if i have to reset and they install all of my apps and tile locations again.

@morpheuszg That's a good idea, simple but that'll do it
And yes! MSFT gotta do something with Zune when it comes to backing up
Does anyone know whether Windows Phone Device Manager can access the ringtone folder in WP7 and if it's Mango ready?

None of your games progress will be saved, including Xbox Live games. What you wont lose are the achievements you've already unlocked, but you will have to play those games again from the beginning if you havent finished them already.
Best thing you could do is finish whatever games you want, forward your sms's to another phone where you can send them back again (or copy to word as suggested). I have pinged Joe Belfiore & Brandon Watson several times on twitter about the lack of proper backup, add your voice as well because it really is a disgrace that there is no way to backup data we care about, on the phone that is supposed to be all about the people and things we care about.

[Q] Questions from new Surface RT owner.

Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.

1) People hub is kinda slow when it comes to updates - when I connected to twitter, it showed me people who I follow only the second time I opened it, and it was after some time. But it showed right away that I connected twitter in the upper right corner, so if it's not showing there, it's probably not connected. If they are, try waiting and rebooting. Apps that just fail to launch may launch on the second, third, n-th launch, Evernote is always failing to launch for the first time, for example.
2) When the app isn't compatible with RT, you can't install it. Also, you can remove apps, that aren't shown by this script from ms. There is also a troubleshooter for windows store from ms, but I don't remember if it works with RT, but you probably should try using it. Evernote touch is not only compatible with RT, it was written especially for it, so there's a problem with your device.

NewMC said:
Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.
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Hmmmm... Sounds like you need to refresh. I know it's a bummer, but that's the best I can think of. That kind of stuff shouldn't be happening. Otherwise you could always exchange it when you get a chance. Good Luck!

Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!

NewMC said:
Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!
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Try this, even though its a long shot: open Google Calendar, and browse to Calendar > Calendar settings (via the small cog in the top-right corner) > Calendars > "YOUR NAME" > Scroll down to where it says PRIVATE ADDRESS, and click on the ICAL button. Copy the following link. Now go to calendar.live.com, and click on subscribe (above the "month" button). Paste the URL there, name it, and save! Now check to see if your Hotmail calendar syncs on the app.

That works great for my personal Google account but does not work on my Google Apps account for work. I could subscribe to it but only see free/busy, not detailed information, as our company admin has not turned on private addresses. I understand this is an admin issue and not really a fault of the RT.
The fault lies in the fact that even with my subscribed calendar if I tried to edit something it would only be seen on the Surface. It would not replicate to the actual Google calendar and I would not be able to see it on my other devices. This issue stems from the Google/MS war regarding information sharing. My life is on Google because for a long time MS was light years behind the ease of Google's online features where everything can be done from the browser and then synced to your email client and handheld devices. In this instance, the users who spend good money with both Google and MS on hardware/OS are paying the price.
Thanks for your suggestion C-Lang, I appreciate your time and effort.