[Q] Corrupt Photos/Videos!!!!! - Desire HD Q&A, Help & Troubleshooting

Hi community members!
I am a new owner (2 weeks) of a DesireHD but had to return the phone to T-Mobile UK due to the photos taken with the phone being corrupted after time - eg, after switching phone off and off after time or simply after roughly 2 hours after taking photos/videos. I can view photos taken with another device fine. I had replaced the 8gb sd card with a 16gb sd card. I had problems with both. I restored the phone to factory settings but this did not help. I reformatted the bought 16gb sd card but no joy. I didn't want to buy yet another sd card if the problem is the phone and not the card. The phone would not let me save pics to the phone's internal memory. T-Mobile can't confirm when the phone will be returned (it's been over 2 weeks now - ie, I have been without the phone as long as I had the phone) though say it left the repair shop over a week ago!!
I like the phone and am considering ending my T-Mobile contract and getting the same phone but with another carrier but not if the phone's camera doesn't work properly.
Any advice/thoughts most welcome.
Thanks!!

Did you find a solution?
And more importantly did you recover the lost pics/vids? My HTC wildfire has just today started showing my latest pics/vids as corrupt and i REALLY dont want to lose these. I took them this morning, viewed them and they were fine. Came to work, hooked up my phone and laptop and synced. Checked the results and the new vids just have the vlc cone rather than an image from the vid and the cone in the corner.
I also just bought a new 32gig card and have had the trouble since. Please PLEASE help me reccover these vids.

Related

'Dead' 16GB SD card?

Hi all,
Happily listening to music with Core Player on the TP2 I received last Saturday and the phone lit up with a message from Core Player that it wanted to update my media library, following the removal of the SD Card.
Suffice to say, I was confused: no chance with the SD card hidden under the battery cover that it could have been loose and fallen out but checking through File Manager on the phone, the SD card can't be seen at all.
Put said card into an adapter and then card reader on my PC; it comes up to suggest there is no card inserted: put the same card via adapter into my digital camera and the camera refuses to even turn on with the card in.
It's a duff card I'm sure - bit peeved since it wasn't that old but meh: don't trust all eBay sellers selling 'genuine' SanDisk products I guess - however, whilst I await the arrival of a new one, could it be my TP2 that has damaged the card in some way? Has anyone else noted problems with the TP2 and higher capacity SD cards?
FlashROM based cards only have a certain number of writes. Same goes for SSDs. They should have a way to track number of writes to cards. I've had official Sandisk cards go bad on me within the first year too. Don't forget that static shocks from your clothes can actually damage the card. Also don't forget that your phone can corrupt your data if it's in the middle of a read/write op and you remove the card.
whtrbt7 said:
FlashROM based cards only have a certain number of writes. Same goes for SSDs. They should have a way to track number of writes to cards. I've had official Sandisk cards go bad on me within the first year too. Don't forget that static shocks from your clothes can actually damage the card. Also don't forget that your phone can corrupt your data if it's in the middle of a read/write op and you remove the card.
Click to expand...
Click to collapse
Thanks for your thoughts mate: it wasn't removed from the phone and the phone only had CorePlayer running on it at the time - so I don't think it was anything I'd done
I think I got duped by someone on eBay selling a 'Geninue' Sandisk card that perhaps wasn't - I've read here than Danetec are also quite good so I've ordered one of them directly: fingers crossed I have more luck with my second one!
I was more concerned with it possibly being my phone - I read a month or so back on the Diamond2 forum that 16GB cards didn't work so well with that phone and wondered if any forumites here had noted any issues with the TP2 and certain SD cards, thats all...
it happened to me last weekend, due to an automatic update of go news touch which went wrong.
no way to see or format the card on the ppc or my netbook. I had to go back home, put it into a usb adaptor, and finally format it with mu desktop pc. my little cer netbook couldn't detect it, and locked up each time I tried formatting it, even from cmd console. but on desktop with adaptor it went just fine.
hope you'll be able to resolve - my sandisk card was 20 days old, 65€ worth, and having it toasted isn't something I would wish to anyone
cyberpunk627 said:
it happened to me last weekend, due to an automatic update of go news touch which went wrong.
no way to see or format the card on the ppc or my netbook. I had to go back home, put it into a usb adaptor, and finally format it with mu desktop pc. my little cer netbook couldn't detect it, and locked up each time I tried formatting it, even from cmd console. but on desktop with adaptor it went just fine.
hope you'll be able to resolve - my sandisk card was 20 days old, 65€ worth, and having it toasted isn't something I would wish to anyone
Click to expand...
Click to collapse
In this case, it's not even recognised - via a card reader, active sync or inside another device: this one I think is lost Meh, it's only money
Hi All
Paulplex, don't feel you are alone, this happened to me too with a genuine Sandisk 16gb card. It worked last thing at night, went to access it in the morning and it was dead - just 3 months old with no issues at all up to that point.
The solution was replace it as it would not recognise via a reader in the pc either - completely useless....
The cause? Who knows, i do suspect the TP 2 though as i had no issue with it on my old Dopod 838 pro for the first 2 months since new.
Cheers
Jabberoo

SD Card Randomly Appears Empty

Hey, I've had my Evo for a couple weeks now, and have recently started experiencing an issue that has been since happened quite frequently - the SD card will randomly appear empty, and I won't be able to add files to it. The only way to get around this, it seems, is to reboot the phone.
At first I thought my MicroSD card that came with the phone was defective, so I got Best Buy to exchange it today, but it just started happening again! My phone is rooted and running the latest RvU ROM, if that could have anything to do with it. Does anyone have any help, or is this just a hardware problem? (If it is, I'll just exchanged the phone at Best Buy, since I'm within my 30 days.)
Thanks!
vonStemmington said:
Hey, I've had my Evo for a couple weeks now, and have recently started experiencing an issue that has been since happened quite frequently - the SD card will randomly appear empty, and I won't be able to add files to it. The only way to get around this, it seems, is to reboot the phone.
At first I thought my MicroSD card that came with the phone was defective, so I got Best Buy to exchange it today, but it just started happening again! My phone is rooted and running the latest RvU ROM, if that could have anything to do with it. Does anyone have any help, or is this just a hardware problem? (If it is, I'll just exchanged the phone at Best Buy, since I'm within my 30 days.)
Thanks!
Click to expand...
Click to collapse
Same thing for me. I tried Baked Snack and now Fresh 0.5.3, both have the same issue. Rebooting seems to work for a short time, but it always fails when I'm using programs that access the SD a lot such as the Gallery app or the Camera. As long as I stay clear of those it seems to hold up a bit longer, but I've had it fail while using Astro File Manager too.
When I was running The latest stock OTA I had no issues. I posted a similar question in the threads for both ROM's with no response yet. Because of that, I was beginning to think I had a bad card too.
I don't want to go back to stock. I just can't understand why this keeps happening.
Glad to know I'm not the only one.. I just wish there was some resolution to this.
I contacted HTC and they said it wasn't a known issue with the phone, so they said I should go to Best Buy and exchange it. So maybe our SD slots are just defective?
I have this problem too. It empties every day it seems and I need to reformat the SD card just to get it working again. It erases all my pictures and video and is very frustrating.
It seems to happen most often when I am taking a picture or going into Gallery, but has happened in other instances as well.
I hope HTC releases a solution that addresses this.
Also, it tells me in the notification bar that the SD card is damaged or unsupported file type or something along those lines.
And for the record, I am running a stock Evo.
i welcome u guys to my world.i been having the problem since day one tried everything and nothing worked.fully rooted,new radio,tried few roms,formated SD card,put in a new SD card and still that random SD failure.i reboot about 3-4 times a day and its really irritating.im afraid i might brake my evo one day or jus claim for a new one.
GHOST99K said:
im afraid i might brake my evo one day.
Click to expand...
Click to collapse
This is how I feel
I'm tempted now to go back to stock and verify, but I never had a single issue on my phone until it was rooted. However, it's possible that the problem was there and I didn't encounter it.
If I take that step and find that it is still an issue on the stock OTA, I will most likely try to get the card replaced or have the phone if it persists after a new card.
It's very inconvenient and makes the camera pretty unreliable. Plus I am a field tech, and I store .pdf's on the card for different devices. If the SD is frakked I can't be sure I can get to important paperwork in the field.
It's not the SD card.I have already reformated the SD and even put a new 16gb SD card but same issue everyday.
Sent from beneath the earth using XDA App
It's definitely not the SD card. I've formatted it, gone to Best Buy and had the SD card replaced, and used a different SD card.
It could be the ROMs we're using, but I've got a serious problem with this phone if using a rooted ROM does this.. And few other people are experiencing the problem. That leads me to believe it's a hardware defect.
My suggestion jus get your phone exchanged ASAP.
Sent from my PC36100 using XDA App
Yeah.. I've contacted Best Buy and they'll let me know when they get their next order in
Unfortunately I am am outside my 30 day exchange period so I cannot do that.
Well, I hate to break it to you guys, but custom ROMs is not the issue. I am stock and have had my phone since launch morning (June 4) and today, for the first time, my SD card contents disappeared. I was changing wallpaper when the default wallpaper kept coming up as the wallpaper. Note that the when selecting a wallpaper, the gallery showed all my images (cached?) but when I went to Gallery, nothing was there. I pulled the battery to reboot and now the SD card contents are back.
I had the same thing happen with me. I've also experienced other strange things related to the card. When hooking the phone up to my macbook, sometimes files copy and sometimes they don't (to the card). I was thinking it was an app corrupting the card. I've tried large files (100-200mb) and small files (like apks or old video game console roms). It seems that when data is going to the card very aggressively, it doesn't wasn't to copy. What I mean by aggressive is like 2+ dialog boxes of files being copied at the same time.
More often than not, it seems like lots of small files pisses the phone off and it parts me back by bowling the card. Lots of files means hundreds to thousands.
I saw this thread awhile ago but didn't look at it until today. At least I'm not going crazy or even maybe have a bad card. The cards never gave me any problems with the devices its been in for maybe the last 3 years until last week.
I gotta find another card to try. I am using sandisk 16gb. Maybe a different brand? Anyone try that yet?
Sent from my PC36100 using XDA App
I'm doing a test now. I removed the suspect 16gb card from the phone and put in a 8gb card that has never been in the evo ever. I put the 16 in a sd adapter which goes into a usb adapter. All are official sandisk. I formatted the 16 in my macbook as fat32. I am now copying 8557 files to the card which size total is about 6.97gb. After a few minutes, I'm down to 6291 files to go and almost half way finished copying. I have not received one error message or anything that might lead me to believe there is something wrong somewhere. I'm starting to think there's nothing wrong with the card(s). It's the gd phone! I am so pissed now!!!! I keep looking back at the progress window and it's chugging along no problem. I am thinking about something tho. When I was changing cards I noticed that even when the card's lock bar was down, the card could wiggle a little. HMM. I'm gonna get a piece of thick paper and put it on top of the card and see if that helps make the card not want to wiggle as much when the lock bar is in place.
I will report back if I find out if it works or not in like 24 hours or less.
I don't think it makes any difference what rom you are running but I went to the one stock rooted "EVO_1.47.651.1_Rooted_stockrom.zip" one calkulin posted.
http://forum.xda-developers.com/showthread.php?t=712695
That link is just in case someone stumbles across this post later and wonders what I'm talking about.
So far, so good. I will give progress reports when I'm at work when I'm able to. I hope I may have stumbled across a simple fix to a defect.
Sent from my PC36100 using XDA App
I had the issue you guys are talking abou this is what I did to resolve my issue.
---------------------------------------------------------------
Just got a new SDHC card and simpleroot worked. The SDHC that came with my phone died. I placed a spare in there that was a 2gd regular micro and Hboot would not read the IMG for nothing.
If simple root is not working then it's the Sh!tty card acting up.
Happy ending for me.
vonStemmington said:
It's definitely not the SD card. I've formatted it, gone to Best Buy and had the SD card replaced, and used a different SD card.
It could be the ROMs we're using, but I've got a serious problem with this phone if using a rooted ROM does this.. And few other people are experiencing the problem. That leads me to believe it's a hardware defect.
Click to expand...
Click to collapse
For those who post before reading the thread, I am STOCK and this also happened to me. Battery out/in fixed the issue (for now).
So far I'm going on around 16 hours without the card screwing up. If you wanna try this, get a business card. Pull the card out of the phone. Lay the card on the business card at a corner. Measure about twice as long and normal width. Cut the business card. Fold the piece in half length wise so its the same size as the sd card. If it's too big, snip the non folded end of the paper and measure it so that its the same size as the sd card. Put the card into the phone and make sure its ask the way in. don't force it to hard. Then hold the card down and slide the paper, folded end first, on top of the sd and into the card bay. Make sure the paper isn't sticking out of the card well where the battery would be on top of. Gently push and lock the lock bar down onto the card. If you have to push firmly then the paper is too thick. Place the battery in the phone and put the cover back on. That extra bit of thickness added to the card I think is keeping it from scooting around in the sd card well and judging by the size of the contacts on the card, it wouldn't take much movement to get off the contacts. The folded end under the lock bar and the other end being held down by the battery I think is doing the trick. Just power down before removing the battery next time.
So far, this is working for me and I'm keeping my fingers crossed...
Just another update and bump off the topic...
Sent from my PC36100 using XDA App
I agree the ROM probably isn't the problem, but definitely come back and let us know if the paper helped at all. It could just be that the SD card is loose.. It seems like sometimes if my SD card stops being read, but I leave the phone alone, it'll work again later, without rebooting, which is odd.

Fried SD card

Unplugged my Desire from the charger yesterday to discover the SD card had failed totally. Rebooting failed to recognise it and once the screen switched itself off I couldn't get it back on. With SD card removed the phone seems fine but the card is not recognised in any reader now and can't even be reformatted. Did the card just die (it got very hot) or has anyone else had this experience?
A possible SD card failure not caused by the phone or reader. IVe seen this happen and be reported before with certain brands. You should return the SD for a replacement (assuming you have tried all the normal ways to try and read it)
I had my 32GB class 2 do the same thing, I whipped it out and put it into a USB reader then reformatted. I fully believe that its down to not 'ejecting' the card first before unplugging it since I selected the device (card) to be read as a drive.
Just be careful dude, its a royal pain restoring everything, keep a regular backup of your card if you can spare the GB. its's real time saver.
I was a bit worred too about the heat of the device effecting the micro SD card, but from what I read its still well within the safe requirements of the card even at 40C.
most cards come with 2 years+ warrantly especially Sandisk so check that out if you've well and truely screwed the card up (it happens, sadly.)
Had this same problem yesterday with an 8gb card. Just wont but with the card in the phone. So far it has done it twice in a week , one 4gb , one 8gb, both times while I've been using HTC's music application. Don't know if its just a coincidence or not...
Do you use a task killer? Wondered if I'm shutting something I shouldn't be.
Was it a goldcard?
Thanks for the responses. No task killer active and cannot reformat the card because no reader will recognise it. Guess it has gone to the great card graveyard in the sky
May it rest in peace my friend...I sympathise and am sorry for your loss...
Before purchasing a new one make sure that it's not something with the phone.Can you live a few days with the spare 4GB card that came with the phone?Fill it and use that for a few days and see if something similar happens again.Except for if you've been using that already...
could creating a ext cache partition have anything to do with it ?
i had the same problem but managed to get most my data back first time....stupidly i formatted it and carried on using it. couple of days it died compeltly !
learnt my lesson and make sure i backup every few days- pain yes but it's the same with any data if you don't want to lose it back it up !
...premature death announcement there. After a couple of days rest in a darkened jacket pocket, the card is suddenly visible to my laptop again! Clearly on its last legs as several files corrupted and it refuses to reformat but at least I rescued most of the data.
As usual the only backup you ever need is the one you didn't do!
Try formatting with a digital camera...
I had a similar problem with a corrupt SD card in my old phone. Computer wouldn't read it, but managed to format it using a digital camera after which it worked again (and still is).
Might be worth a try before consigning it to the bin...
G

[Q] No SD supplied with new DHD?

I didn't get an SD with my DHD that I bought today!
I asked the shop and he said it's normal, all the DHD he brings don't have SD card!!
Thanks God I have a spare card but is it really normal in 2011 for a 500$ phone?
http://www.gsmarena.com/htc_desire_hd-3468.php
they are clearly supplied with 8gb samsung card (class 2 if memrory serves). i think this company are taking you for a ride as htc always supplys storage cards with thier phones albeit pretty small and slow.
was the phone already opened?
I don't think so!
But it's a black market phone so God knows what did they took from it
I am pretty sure it should have one because in the manual that came with it they mention that the card should be already inside the phone + HTC Sync should be provided in the card!
I will call the shop again and tell them that it should absolutly have an SD because of htc sync, the problem is that it's a sort of mafia and will say that ''I assure you it doesn't have'' or even ''what are the proves that you didn't take it away yourself''
Personally I don't care so much and I have an 8gb spare with lot of titanium backups on it but just for my right to have it
all the maps etc as well as sync are pre loaded, you maybe able to get an image of the original card somewhere.

crashes by manufacturer...

I've owned my HD7 for quite a while (1yr +), and my girl had her's for maybe over 6 months...both used.
her's started crashing after about 6 months, whereas I had no issues up until now (restarts and stays on white "HTC" screen and all data is lost)
THe only other person we know with a wp7 device, has a Dell VP. They've had no crashes.
So my question is, for those of you that don't have HTC devices, have you had any crashes that have wiped the phone?
Is this crashing an OS issue, or hardware...
sounds like the micro sd card in your phones are bad. unlike newer wp devices the hd7 has a hidden sd card in it that it uses for storage and im guessing yours is faulty or has been swapped for a lesser quality one since you said they were both used.
...i could tell that my girls phone had been taken apart..so when it crashed, i did just that. Went and bought a new SD card to replace the internal card...crashes still occured later.
My phone did not appear to have been taken apart before and like i said, was trouble free for over a year...
Krissrock said:
...i could tell that my girls phone had been taken apart..so when it crashed, i did just that. Went and bought a new SD card to replace the internal card...crashes still occured later.
My phone did not appear to have been taken apart before and like i said, was trouble free for over a year...
Click to expand...
Click to collapse
WP is very picky about SD cards, it is a known problem and why all the new phones don't use them anymore. As far as your phone working fine for a year... well SD cards do go bad. I could also be wrong but I'm pretty sure that is your problem.

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