I like taking my EVO on the bike trails to record the route, time, speed, etc...I have the phone in an Otterbox Defender inside my backpack.
Well yesterday I have a nice wreck and ate sh!t...long story short I damaged my phone.
It still works--the screen turns on, it rings when when calls come in, I can answer the call by doing the typical slide down motion. However, when the screen is on all I can see is a couple purple and yellow vertical lines on the right side of the screen. The glass part of the screen is still perfect but under the screen there are a couple light rays that come up from the corner...emits light as if it were cracked. All buttons on bottom light up too.
So what did I break? Should I claim it lost and sell it on ebay? Be ethical and claim it damaged? It is rooted but not sure if Asurion cares or would be able to tell with a jacked screen... When the EVO 3D comes out I will sell this new/refurb EVO but I guess that really doesn't make a difference
Claim it damaged, unroot, dont crash again.
Sent from my PC36100 using XDA App
Be ethical, unroot it, then see you sprint/claim agency to get a replacement.
not sure how to unroot if I can't see anything...its all black besides those purple and yellow lines.
Don't worry about unrooting it, if your doing an Assurion claim its insurance not warranty. I would go to a Sprint store first, they may swap it out on the spot or they'll tell you to contact Assurion. Get your $100 ready.
Related
I've been noticing dust collecting under the top left corner of my screen. Anyone have any suggestions on how to fix this? Or am I goin to have to take it to a Sprint store and have it replaced?
I just noticed the same problem with mine. This is not good for my OCD.
So I'm thinking of bringing my phone in to a Sprint tech to look at the dust under the screen as well as a small area about the size of a pencil's eraser that is brighter than the rest of the screen (Only obvious with white backgrounds).
Would it be a bad idea to show the tech my EVO as is which is rooted? Would they care if they're just looking at the physical screen?
Same thing on my EVO dust top left corner. This is the second one that has done it. Dust shoot plug doesn't help either. I bought something similar to this but it didn't help:
http://www.uxsight.com/product/31482/earphone-jack-plug-stopper-for-apple-iphone-1st-gen.html
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
fuzion22 said:
You will have to bring it to a Sprint repair center and have your screen replaced. My phone had dust on the top left corner as well. The Sprint employee told me there was a slight screen separation so he replaced it with a brand new screen. I unrooted my phone before bringing it in.
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I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
m4rk0358 said:
I was afraid I'd have to do this. Guess I have to weigh my options here. Have a dusty screen or go through the timely process of unrooting, then rooting back and having a fresh screen.
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Click to collapse
Same here I have TEP so I generally get a new phone about every 6 months so I'm not sure its worth it to bring it in.
Just to let everyone know here is how it all went down.
I called the Sprint repair center and told them about the dust under the screen. Of course they said I would have to bring it in for them to look at, but they could fix it. So I asked the guy about rooted phones he said as long as I am not having software issues he could careless.
So took my phone down at lunch went and ate came back all done. They replaced the entire display. The guy said it was all one piece so they replaced everything. I looked at the old display and I have no idea how the dust is getting in there. He said the displays have 3 revisions mine was a revision 2 replaced it with a 3. So take all this with a grain of salt. Just telling you all what he told me.
He also said he liked my ROM,... nice.
Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
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What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")
On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.
They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.
I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App
I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.
I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
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Click to collapse
You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Light leaking is not keeping your phone from working so there would be no replacement.
sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
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Click to collapse
I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.
Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!
I craked my G2's screen (Fell asleep on the couch with it in my pocket). It turns on and only displays 2 green lines. The cracks are on the bottom left side of the screen. I found a site with the screen for $59.99 and a digitizer for $46.19. I talked with TMO and they said it was not covered under warranty, no insurance. They gave me a decent price on a MT4G (13yr customer).
I would like to get the G2 fixed/sold. I am not sure if there is more damage since it does not boot, etc. Should I order the parts and try to fix it myself, or is there somewhere else to send it to for repair?
Thanks,
Eric
How much do you want for it as is ?
Erikki said:
I craked my G2's screen (Fell asleep on the couch with it in my pocket). It turns on and only displays 2 green lines. The cracks are on the bottom left side of the screen. I found a site with the screen for $59.99 and a digitizer for $46.19. I talked with TMO and they said it was not covered under warranty, no insurance. They gave me a decent price on a MT4G (13yr customer).
I would like to get the G2 fixed/sold. I am not sure if there is more damage since it does not boot, etc. Should I order the parts and try to fix it myself, or is there somewhere else to send it to for repair?
Thanks,
Eric
Click to expand...
Click to collapse
I would see if there is more wrong before buying parts to fix it.
Try to connect it to adb and see if it's recognized. That way you don't have to see anything on the screen
your PC will tell if it's communicating.
Sometimes you can shine a flash light up to a broken screen and see the home screen.
In those cases I would try to fix it myself. If not you may need to send it to HTC.
so i got a refurb through insurance it came with slight nicks on the plastic by the screen in a couple of spots and then on the bottom the screen doesnt meet the plastic so a bunch of dust and stuff gets down there u can easily put ur fingernail inbetween the space on the bottom but the rest fits good. what should i do
Best you can do is take it it back to a sprint store and explain you got it, from sprint as a refurb and you find it unacceptable. Hopefully they may trade it for a better one.
well i know i can get asurion to send me a new one if i tell them it was sent damaged cause there are nicks on the plastic as soon as i opened the box. like someone took a knife and jabbed at the plastic but its not super noticeable. just wondering if the screen is seperating and what others would do in this situation
touchjon said:
well i know i can get asurion to send me a new one if i tell them it was sent damaged cause there are nicks on the plastic as soon as i opened the box. like someone took a knife and jabbed at the plastic but its not super noticeable. just wondering if the screen is seperating and what others would do in this situation
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Click to collapse
Pretty much:
1. Take it and get another refurb
2. Live with it
3. Look online and get the parts for a new screen, chassis, ect.
Call Asurion and tell them that your replacement has cosmetic damage on it. They warranty it for 1 year. Sprint will not be able to replace it due to cosmetic issues.
the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
ImaWinRAR said:
the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
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Some stores won't go by the water indicator. The main thing I personally check for would be any type of standing liquid on the board or any type of white or rusty corrosion visible. However, because the screen is a super AMOLED plus display, I can guarantee that the store won't be able to replace it because they wouldn't have the part. The only way you could get it replaced would be if you're lucky enough that the crack is less than an inch long. It would be $35 plus tax to have it exchanged if you meet the above criteria. If the crack is over an inch, it's a no-go on the exchange. And ALL is voided if there is corrosion on the board.
Good luck to you.
there isn't any other damage other than the screen. none of the other indicators went off and the phone still works its just the screen. the indicator above the capacitive buttons just barely went off and I have no idea why. the crack is worse that u mentioned.
am I basically hoping they have a spare E4GT to replace the screen?
That should be an insurance claim through Asurion, I doubt any Sprint store would repair the screen as it costs too much to fix, and I don't believe they'd simply replace the phone with one in stock.
Totally a Assurion claim, anything over a inch, and I know my store won't replace or exchange with anything in the stores inventory...I don't think our ASC will ever see the screens for these...just way to expensive, and it took us forever to start doing EVO $G's once we found a supplier...