Develop Bugs

[Q] Warranty question

Hey guys i'm having a problem with the USB port on my evo. It will only charge if the plug is facing up and as soon as it moves it stops charging. Its not the USB cable cause i checked 4 different ones. I got my Evo in june, the day it came out so its still covered under warranty and i also have the $9.99 insurance from best buy. Whats the best way to get that fixed? I read somewhere that if i send it in to sprint i would not get a loaner phone which i think is unacceptable. Thanks

Paulrybicki83 said:
Hey guys i'm having a problem with the USB port on my evo. It will only charge if the plug is facing up and as soon as it moves it stops charging. Its not the USB cable cause i checked 4 different ones. I got my Evo in june, the day it came out so its still covered under warranty and i also have the $9.99 insurance from best buy. Whats the best way to get that fixed? I read somewhere that if i send it in to sprint i would not get a loaner phone which i think is unacceptable. Thanks
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I would think that BB would cover this under warranty and hand you a replacement on the spot. That is what I would do anyways. Otherwise, why pay for the insurance?

I was in the same boat except my charger port completely failed..PC wouldnt see it, no cables or wall sockets would charge it.. I took it into Sprint and they swapped it out for a NEW (yes new, I checked the refurb status and its not) Evo. I got mine in June as well, was a 002 while this new one is a 003.
All I paid was 35.00 for the swap, which was refunded back to me and will show up on next months bill. I did NOT have the insurance from Sprint or BB.

Thanks a lot man. I'm gonna have to try that. I called sprint and after talking to 5 people i was finally connected to HTC and they said i have to send it in and would be without a phone for at least two weeks .

I'm guessing I should probably unroot. right?? or since its the usb port it doesnt matter

Paulrybicki83 said:
I'm guessing I should probably unroot. right?? or since its the usb port it doesnt matter
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I would. While WE know that rooting wouldnt cause that, sprint doesnt care. To them, if you are rooted, you void the warranty.

Insurance question

Will i have to flash back to stock before i take my phone in to get my charger port fixed?
Sent from my PC36100 using XDA App

I would recommend it because if the sales rep sees its rooted they can deny insurance. You probably will just get a new phone anyway so you would have to root it again.

You are both wrong. If you are going through insurance, just call Asurion. No need to take it into the store, as Sprint doesn't deal with insurance, they will just give you the number for Asurion.
And rooting doesn't void your insurance, it voids the warranty. Two different things.

If he takes the item to the sprint store, they will give him a whole new phone. I have done it before as long as you have insurance. I also I believe its been covered on the forums before that sprint could deny if its rooted.

Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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+1
Store first.unroot first.asurion will charge 100.00 for this repair in most cases..EVO 4g
hacked ass EVO. Mikg 2.58/aggresive freedom .9 universal

and what is asurion exactly?

ftwaynejuggalo16 said:
and what is asurion exactly?
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http://lmgtfy.com/?q=asurion
KJ

I got my replacement today from Sprint. Went in originally with my phone being rooted. It failed two of four connectivity tests(not sure what it is called, I forgot, but they think the antenna is bad), got my phone ordered no problem.

ftwaynejuggalo16 said:
Well actually the charger port would be covered under warranty wouldnt it br, because its a defect with the phone itself.
Sent from my MIUI HTC EVO
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It depends. I believe if the charger port contacts are still intact to the main board, it will be replaced under warranty. If the contacts are broken off, then it needs to be an insurance claim. Or maybe it's the other way around, I'm not sure which way it is.
and what is asurion exactly?
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Asurion is the insurance company. If you pay Sprint 8 bucks a month for TEP, then you are covered under Asurion. If you ever break/lose/shatter screen on your phone, you would call Asurion and pay the deductible to get a replacement. Taking it to a sprint store it useless, as they don't deal with insurance claims, and they will just tell you to call Asurion.

my phone still charges but I have to play with the cord and the only charger that will work is the one that came with my phone, no other ones like the lg chargers or even the one from my moment will work.I even tried one from my buddys evo and it wouldn't work. Weird. I've read that it's a common problem with the Evo so if anything this would be the place for all my answers. Thanks guys.

Total Equipment Protection, replace my phone or not...

I have recently damaged the usb slot on my epic 4g touch and its not possible to transfer files directly from pc to phone anymore. but i can still charge it.
i was about to order a replacement since I have TEP but I have a few questions. I have read that people who have TEP have been able to upgrade their phone from one generation to the next(say from the og epic to the 4g touch). Not saying thats what i will do but i'm just curious how its possible to get a DIFFERENT phone using TEP.
Bonus question: should I replace it now or just wait? I know this is the epic 4g touch but what do people think about any of the other current generation phones? My upgrade is coming until next June lol

Go to sprint repair store and they may be able to fix it for free
Sent from my SPH-D710 using Tapatalk 2

Make sure it's a corporate store most third party's charge 35 to swap your phone out
Sent from my SPH-D710 using xda premium

jonapunk said:
Make sure it's a corporate store most third party's charge 35 to swap your phone out
Sent from my SPH-D710 using xda premium
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What? No they do not. Lol. They charge $35 for someone WITHOUT Tep. The exact same rules apply at a 3rd Party Store as they do at a corporate store. You can't just make baseless assertions like that.
Sent from my SPH-D710 using Tapatalk 2

jonapunk said:
Make sure it's a corporate store most third party's charge 35 to swap your phone out
Sent from my SPH-D710 using xda premium
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I just went to protection.sprint.com and filed a claim there(havent submitted it yet though). Theres a $100 deductible for my phone

thegoodrat said:
I just went to protection.sprint.com and filed a claim there(havent submitted it yet though). Theres a $100 deductible for my phone
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Yes, it's a $100 deductible (non-refundable) for any insurance claim. You should have taken it to a repair store, and they could have fixed it for free and used the insurance claim (which you started with) as a last resort.
Why ask a question, and then ignore everyone's advice and do your own thing?
Sent from my SPH-D710 using Tapatalk 2
*/Edit- Just noticed you said you haven't submitted it, GO TO A SPRINT STORE and save yourself some money

I have not submitted my phone yet. I was in the process of doing so when i made this thread
I will give that a go since I will be in town tomorrow afternoon, i didnt realize they could fix it for free

If you have an Epic Touch, that's the only thing on the list for exchange, no other devices.
$35 is for those without TEP to get the phone repaired or exchanged.
$100 deductible is for insurance claims. Things like lost, stolen, liquid damaged, or physically damaged beyond repair.

You cant do repairs online only in stores. Check sprint.com and check locations cuz not all corporate stores do repairs. They will inspect your phone. If its unfixable they will order a replacement. First thing they will ask you "have you try a factory reset?" Lol. Usually i tell them that i try that already, before they ask me so they can speed things up. That question gets annoying when its an obvious hardware problem. And yes they do replace your phone with newer models if they dont have the old one in stock or they no longer offer it. I know people who got their original evos replace with the evo 3d
Sent from my SPH-D710 using Tapatalk 2

Getting upgraded through via Asurion is a pretty long shot because they usually have a stock of refurb, or even new in box, Epic Touch phones. The only time you would normally get an offer for different phone, from my experience, is a) after your 3rd replacement (not necessarily newer, more like a lateral change), b) no stock of your current phone, or c) get on the store manager's good side (in which case the replacement phone will likely be taken off the shelf).
Don't forget, TEP isn't an upgrade program... though it does, on a very rare occasion, act as such.
Take it to a store and see what they can do for you. Also, you have a PM

You can also keep your phone and use a app such as wifi explorer to transfer stuff to sd
Sent from my Galaxy Nexus using Tapatalk 2

You can install a FTP server app on the phone and pull files off of it with a pc, FTP client program and both on your same home network. Its not difficult

What is Asurion like these days?

So when I connect my phone via USB the first time it doesn't connect to the computer. I have to unplug/plug back in then it connects. But a lot of times after connecting it once I unplug the phone it stops connecting until I restart the phone. Other times I go to look at my internal memory and it won't load the file list (from My Files on the phone).
Anyway, I am thinking about trying to get it replaced, but had a few questions I was hoping someone could answer.
1. Are they replacing the phones with refurbs or new phones?
2. Is there an outrageous wait time? I had an Epic 4G Touch break months after launch and they told me I'd have to wait like three weeks.
Depending on the answers I may just stick with this one and deal with the restarting all the time. And please skip the "O that's not a real problem"....comments. I pay $11 for TEP a month so I'll use it if I want.

Why are you using asurion. You wojld have to pay a 100 dollar deductible through i asurion. Im sure your just uneducated on what your paying for.Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
Sent from my SCH-I535 using Tapatalk 2

johnnilsson said:
Why are you using asurion. Why not take it to sprint and have them replace it. Its called a manufacturers warranty? And asurion is replacing the gs3 right now with brand new in the box phones.
Sent from my SCH-I535 using Tapatalk 2
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Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.

I've had to use Assurion 3 times with my E4GT, and the service has been great. The replacement arrives the next day (depending on what time you report the problem). It's all done on the website, and works very efficiently. My last replacement was a new in the box replacement, with battery, cables, manuals, etc. I just hate the $100 deductible. Going to buy an SGS III at Best Buy today, unless someone has a good reason why not...

gpgorbosjr said:
Because I HATE Sprint stores around my area.They give me a hard time on the littlest of things and are terrbily ineffective.
If I go to them with that issue how easy is it going to be to get replaced? And I still have to pay the deductible right?
EDIT: To me if I can get it fast through Asurion and avoid going to the store its a plus. I remember I had an Curve 8330 replaced through them once and they had sent it out real quick and then I sent my phone back. But it was a refurb and in worse condition than mine -_-.
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Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
Sent from my SCH-I535 using Tapatalk 2

johnnilsson said:
Like I said asurion is a 100 dollar deductible. Call sprint and have then send you a replacement most likely it won't be a refurb but a new unit without a battery. The phone is so new that refurbs are not really out there companies like Verizon and sprint and so on have a back supply of phones without packing to replace defective devices. Also sprint with tep will next day your replacement phone. Over the phone service gets you out of going to a store.
Sent from my SCH-I535 using Tapatalk 2
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I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.

The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.

gpgorbosjr said:
I'll give it a try and let you know how it goes. Sprint always gives me a hassle over everything but it is worth not having to pay the deductible.
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Take the issue to the store. There are ways to make it seem like your phone needs swapped. Most places verify and swap.
Through Asurion, you're gonna pay $150 deductible. TEP went to $11. So did the deductible.

supercholo said:
The Galaxy s III is actually $150 from Asurion. Currently the phone is too new for for refurbs to be sent out. You wold receive a new one. For the issue you are stating though, make sure you have samsung adb drivers installed to your pc. Otherwise it will not connect properly. This has been the biggest reason for it not connecting with customers coming in the store here.
If it is connected, ensure USB Debugging is not on as there are many times the stores will forget to turn that off after transferring your information.
Also make sure Connected as Media Device is also checked under settings. '
If all else fails bring it into the store to have it checked out. However be advised they will likely reset the phone in their conquest to fix it.
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I'll purposely keep USB debugging on. That way if a customer comes into the store with a broken LCD I can still transfer their information for them.
People need to learn how to use gmail. -.-
Free bump. Lol.
Sent from my SPH-L710 using xda premium

I've had this problem too. In my case, switching from MTP>PTP>MTP get's it working ok. The other workaround that I use a lot is Airdroid, let's transfer files to/from the phone over wifi. Idk why Samsung didn't put in UMD!
I messed up and forgot to call to add TEP and was a bit nit picky about taking on the Radio Shack insurance...

Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
Sent from my SCH-I535 using Tapatalk 2

johnnilsson said:
Asurion 150 deductible is only for tablets. Smart phones are 100. Go to the asution website and verify.
Sent from my SCH-I535 using Tapatalk 2
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Deductible is $150 for the SG3
Taken from the deductible tool found here:
To determine your deductible and monthly charge:
Select your device's manufacturer and model. Samsung Galaxy III 16GB
deductible is $150
Your charge is $11 per month, per device, if enrolled in Total Equipment Protection(TEP)

Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
Sent from my SPH-L710 using Tapatalk 2

Ya your right I guess each carrier is diff
Sent from my SCH-I535 using Tapatalk 2

mulhiny said:
Usually if the phone isn't trashed and just a simple hardware failure, sprint will replace for $35. I've had a few replacements this way. Haven't had insurance in years.
Sent from my SPH-L710 using Tapatalk 2
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Does it have to be corporate store or third party as well will do.
Sent from my SPH-L710 using xda app-developers app

3rd party..last I knew corporate stores don't do repairs anymore. At least not here in NY. Just go to any authorized repair center. If it's a hardware failure and not due to abuse or mishandling they should cover it for the $35..I replaced my OG Evo twice for a busted USB port and once for a bad speaker this way.
Sent from my SPH-L710 using Tapatalk 2

return rooted evo at sprint

Hey guys was wondering if anyone has returned a rooted EVO with custom Rom to sprint for insurance claim, my wife's EVO charging port broke and phone is no longer charging, we have insurance through sprint but the phone is rooted and can't return to stock because can't charge it to power it up, will the sprint tech find a way to power it up and not want to file a claim because its rooted and running a custom Rom or should I be ok taking it in like that

It shouldn't be a problem. Your issue is with your charging port being broken, which is a hardware problem. If the problem was related to rooting your phone, things might be different. My understanding is that Sprint generally doesn't care whether or not the phone is rooted, as long as the problem isn't directly related to your phone being rooted.
Sent using my HTC EVO LTE and a magic wand

FinZ28 said:
It shouldn't be a problem. Your issue is with your charging port being broken, which is a hardware problem. If the problem was related to rooting your phone, things might be different. My understanding is that Sprint generally doesn't care whether or not the phone is rooted, as long as the problem isn't directly related to your phone being rooted.
Sent using my HTC EVO LTE and a magic wand
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Thanks for the response, I took it in to sprint and they told Me they couldn't do **** about it even though I have insurance, they said I have to call file a claim and pay $100 deductible and I would get the exact same phone in mail

bayniner said:
Thanks for the response, I took it in to sprint and they told Me they couldn't do **** about it even though I have insurance, they said I have to call file a claim and pay $100 deductible and I would get the exact same phone in mail
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If you have TEP (Total Equipment Protection) they should fix it. I think you still have to pay like $35, but it beats the $100 deductible through Asurion, and you get your phone back, not a replacement. Take it to an authorized Sprint repair center and see about getting it fixed.
Sent using my HTC EVO LTE and a magic wand

FinZ28 said:
If you have TEP (Total Equipment Protection) they should fix it. I think you still have to pay like $35, but it beats the $100 deductible through Asurion, and you get your phone back, not a replacement. Take it to an authorized Sprint repair center and see about getting it fixed.
Sent using my HTC EVO LTE and a magic wand
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I did take it to a repair center and the technician opened it up and said it couldn't be repaired, do they send you back the same phone I thought the EVO 4G was discontinued, I would of preferred to get it fixed than pay deductible but they said no

Asurion will send you a replacement EVO, unless they tell you otherwise.
Sent using my HTC EVO LTE and a magic wand

With how old the EVOs are now, the charging port may just be filled with pocket lint/dust, not allowing the charger to make a complete connection with the port. Trying cleaning it out with a toothpick and see if that helps at all since they aren't helping you at all at the moment.

Interesting, if this it's the case, my next phone is going to be purchased at best buy, they ask no questions.
Sent from my PC36100 using Tapatalk 2

My power button quite working 7-8 months ago so I took it to a local service center. It was obviously rooted and the tech there flashed it back to stock rom (left root intact) and ordered me a replacement. He never said a word about it and the cust. service woman that I talked to asked me what ROM it was so they obviously knew. I'm not sure if she added any notes to my account or not but they were very nice and helpful.

Even with TEP, Sprint won't fix a broken charger port because it's defined as physical damage so you have to send it to asurion. That's what they told me when mine broke and the replacement came shipped with the same issue. And Sprint changed their policy a while back, they will accept rooted phones but when they return it to you it will be stock with the latest software.
Sent from my EVO using xda app-developers app