I was running my 3G Slide on Cyanogen 6 Stable (latest) with no problem. Then one day I say artifacts on my screen, I thought there was no problem, as I was playing a game at the time. I assumed it was just a bug in the game. So I kept on using the phone with no problems. About a week later however, the first signs of my current problem surfaced. The face keys died and no longer responded, unless I slided the phone open. The problem just got continually worse from there. It progressed to the point where I could not utilize the touch screen when the phone was open and now it is at a state where the touch screen completely doesn't work either open or closed and the face keys do not work either.
Just to differentiate, the face keys are the home, menu, back, and the google search thing. But the side buttons are all intact.
I've tried rebooting the phone with no success. A memory wipe, resetting Cyanogenmod, failed to solve the problem. I've since then emailed HTC to see if I still have coverage, since I bought it second hand, and reverted back to the original rom, from a thread in the Android Development forum, so I would be covered by warranty.
I at first assumed it was the digitizer, which might still be part of the problem; I still haven't completely ruled it out. But the digitizer alone wouldn't explain the dead keys, would it?
Help? Any suggestions if HTC decides not to repair it or charges a ridiculous price?
I also get the "android.process.acore has stopped unexpectedly" message now once I boot up.
It's most likely the flex cable that connects your screen, front buttons, microphone, etc. (everything on the front panel). That would explain the gradual going-out of the touch screen and the artifacts on the LCD. Send it in to t-mobile, the phone has only been out since last June, less than a year, so it's under warranty. Call for a replacement.
Thanks for the advice, MusicMan. I visited a T-Mobile store today, and its no doubt its under warranty. But here's the problem. I didn't buy the phone from a corporate store or an authorized store, I bought it second hand, and T-Mobile, after a visit and numerous calls of begging and pleading and employing moral responsibility, they said they can't replace the phone because the phone is not registered under my name... blah blah blah. Apparently warranty is through person and not transferrable.
What do I do?
Also, a side note.
In the off chance that I have to deal with HTC for my problem, what is the radio of the stock T-Mobile rom?
Just to make sure my phone is "stock" as ever before I send it in.
As of now I have 7.00.35.04S
I assume that the phone is still rooted even though it is back on the stock rom, will that be a problem if I send it back to HTC?
Leoster121 said:
Also, a side note.
In the off chance that I have to deal with HTC for my problem, what is the radio of the stock T-Mobile rom?
Just to make sure my phone is "stock" as ever before I send it in.
As of now I have 7.00.35.04S
I assume that the phone is still rooted even though it is back on the stock rom, will that be a problem if I send it back to HTC?
Click to expand...
Click to collapse
You could try to get a hold of the guy who sold you it. If he calls T-mobile customer care and puts you as a "authorized user" of the phone you can get it replaced.
However, make sure you are on the latest OTA. Check out this http://forum.xda-developers.com/showthread.php?t=946435 and scroll down to my post for another non over the air update method.
-Current stock ( ota ) radio is 7.09.35.10
- Make sure you don't have superuser. If you replaced your rom with the stock build ( like in the method linked ) you should be fine.
He's currently in Taiwan "for a few months", so I doubt he can help me from there.
Also, I'm pretty sure you have to have proof of purchase when you send it to HTC... So that might be a roadblock as well. Your last option would be to order a new flex cable online and install it yourself. Or you could pay HTC the repair fee to fix it.
MusicMan374 said:
Also, I'm pretty sure you have to have proof of purchase when you send it to HTC... So that might be a roadblock as well. Your last option would be to order a new flex cable online and install it yourself. Or you could pay HTC the repair fee to fix it.
Click to expand...
Click to collapse
Thats why the "owner" of the account calls customer care. They already have the record that he purchased the phone. So if he is put as an "authorized user" of the phone he can send it in. Of course the original owner would have to give t-mobile the shipping address and in sense do it. However it only takes maybe 20 mins? Once his refurbished comes in the mail it comes with either a plastic back or box pre-labeled to send the defective product back in.
Along the lines of have the guy call tmobile.
Hi..my cousin is in the states and is having problems with the tmobile slide..I would like to add him as an authorized user so that he may send it in for a refurbished phone...
tmobile will ask for the # and two other pieces of information...password and something else.
imo worth a shot before you have to spend money!
tri4life said:
However, make sure you are on the latest OTA. Check out this http://forum.xda-developers.com/showthread.php?t=946435 and scroll down to my post for another non over the air update method.
-Current stock ( ota ) radio is 7.09.35.10
- Make sure you don't have superuser. If you replaced your rom with the stock build ( like in the method linked ) you should be fine.
Click to expand...
Click to collapse
I've installed the esprimg, but how do I install the extraneous files for radio?
Leoster121 said:
I've installed the esprimg, but how do I install the extraneous files for radio?
Click to expand...
Click to collapse
So right now you are unrooted and installed the 1.27.531.1 stock correct? In order to update to the latest OTA make sure you download the zip provided. Both are the same file, but for some reason the one on the google docs worked for me.
-copy the update.zip file to your sd card.
-Turn off your phone then power into fast boot( volume down and the power button)
-go into recovery once fastboot gives you the option.
-Once in recovery just hit "apply update.zip"
-Wait for it to finish installing then reboot.
Edit:
Original Thread for update.zip
http://forums.t-mobile.com/t5/HTC/Manual-Update-for-Mytouch-Slide-Guide/m-p/439800#U439800
Follow the rules in the original thread. Much more detail than I provided!
Enjoy man.
I checked all the settings and anything else that I could think of with a normal never rooted mytouch. All looks perfect...also sent my mytouch back to tmobile doing this. Have yet to hear from them.
Related
I have a problem with proximity or light sensor. During the call the screen locks itself and there is no way to use the phone, even to hangup unless i put the phone near the extreme light.
It may have been a coincidence but it started when i rooted the phone, pre-rooted rom from modaco, but today i also tried mcr and even restored original rom but to no luck. same things happening. What should i do? I dont want to be without the phone for weeks.
If you ot it as part of a phone contract, go up to your local shop, demonstrate the problem and ask for a new unit. (I would suggest unrooting first, as not to raise questions)
If you bought it from somewhere else, then you either have the option of hoping it's a software fault and wait for someone here to give you a fix, or send it back for repair to HTC.
****ty WOK
A.Bagatov said:
****ty WOK
Click to expand...
Click to collapse
Thanks. Really helpful.
Yeah i already unrooted, wondered if it was root/software related. Also it is under contract, have for a month now. Sad part, in NL they dont really exchange the phone, they usually send it. But i do have insurance, so they should give me another one. I dont wnt to go back to WM or uiq 3.
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
Click to expand...
Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
so recently my powerbutton on my evo has stopped working for some reason. in order for me to turn in on i have to press the button multiple times until the phone finally turns the screen back on. When i try to turn it off for some reason it goes into the menu with : shut down, airplane mode, silent, etc.
My question is, how could i get a new phone from Sprint if i have to, or
fix this problem if anyone else is having the same problem.
Do i have to unroot my phone before i take it in?
Well first I would like to tell you that when powering on your phone you should hold the button down then let it go it should come on. If not then it might be a problem there. But as for the menu coming up on shut down that is normal every phone does that. Even some other androids. I don't really know if you should get another phone yet maybe just switch up the way you are trying to boot it and see if that helps.
Sent from my GirLie Evo
sorry, when i meant turn on, i meant just turning on the screen.
Ive also tried pulling the battery and putting it back in, but the phone turns on instantly as soon as the battery goes back in. Im not sure if the Button is stuck or if some dust got in it or something, but as for the menu, when i just press the button to turn the screen off again, the phone would stall and then the power menu would pop up
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
chasealbright said:
I believe your button is stuck. I had the same exact problem, I wound up going to Sprint, and sat there for two hours as they told me a hard reboot would fix it smh. They would up just giving me a new one.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Did you have insurance on it? I'm having the same issue, but don't currently have insurance. Just curious if they are going to make me send it in to HTC for repairs, or if they can give me a replacement in store.
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
If you want to replace the phone the first thing you have to do is unroot. Sprint might charge you 35 dollars to replace it. (without insurance) They might not though. They'll probably replace it.
Tmakhanov said:
The power button on my EVO stopped working today. I do not have insurance on the phone, but my local Sprint store just informed me that they will attempt to fix the phone for $35. If they aren't able to fix the phone, they will order a new one for me.
Hope that helps!!
Click to expand...
Click to collapse
So I unrooted my phone, took it into a sprint store and they were going to give me a replacement. Said it would take about 5-7 business days as they are backordered, and had zero in stock. Unfortunately, I'm in the process of moving cross country, and the store can only order a phone to be shipped to their store...not to your address. I called cust service and they said to go back to any sprint store and they could/would order one to my home and I could mail back my current one upon receipt of the new one. Went to another store and told them this, and they said they couldn't! I told them my situation, the CSR asked around in the repair area, and they ended up having 1 EVO in stock that someone else was supposed to get as a swap on theirs, but ended up getting a different phone before the replacement arrived. So they did a swap on site! Cost me $35 plus tax, but I walked out the door with a (what looked to be) new EVO.
Just FYI, when I walked into the store, another person in line was also having issues with the power button on her EVO too.
chasealbright said:
I believe your button is stuck.
Click to expand...
Click to collapse
Right, that's why it goes straight to that menu with shutdown options
Bump for an update from OP
I'm having the same problem.
bjb_nyj101 said:
Bump for an update from OP
I'm having the same problem.
Click to expand...
Click to collapse
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
I had a similar issue myself , My power button was starting to sink into the actual body of the phone . It was random when it would stop working , then work fine after a while . I unrooted took it to a Sprint store where they told me they wouldnt look at it till it had completely failed . Since it being my only phone I was like "yeah fat chance I paid for a working phone and I will have a working phone especially since I pay you people for insurance" . Called Sprint they referred me to their technical support line ,I explained the issue and said they would send a phone . Next day I had a refurbished phone on the door step but heres the good part LOL . I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
SouthernEvo said:
I checked the counters . It made 2 calls and no data transferred , and the body was spotless . I think it was just a return or soemthign and they slapped refurb on it even though it was still technically new .
Click to expand...
Click to collapse
How do you check the counters?
##4636# (info) I think.
morriru said:
I had to take mine to the local sprint store to get a replacement. I didn't have insurance, so it cost me $35. But my "new" replacement phone hasn't had any issues!
Click to expand...
Click to collapse
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
bjb_nyj101 said:
Thanks. Was it that simple? Did you unroot? Did they offer to fix it?
Details Details Details
I'm going to Sprint tomorrow...
Click to expand...
Click to collapse
Yes I did unroot my phone. For all they know it was stock. Also did a factory reset before I gave it to them just so all my info was off the phone.
Mine is starting to have the same issue. Gotta press the button multiple to turn on or off. When u put the battery in it turns on automaticly. I have insurance but sprint KNOWS IM ROOTED. My stupidity, I had the salesman put a screen protecter on and I got a txt msg using the miui rom and the screen turned on... My brother watched him type in cpu "user rooted". What would yall do? Can you possibly fix it yourself?
I personally would unroot the phone and go to another store if it is possible in regards to the power button issue . Make sure you restore to stock condition and pay attention to the radios as well as the Pri on your phone when you restore back to stock. Thats what I did , I wiped everything SDcard and all everything was cleaned . I would then go to the store and state your power button is not working correctly . If they pull it up and say user is rooted . You have a clean stock phone , hell download some apps from market just to make it look good . Personally I cant see that being an issue but better to play it safe . Also rooting a phone does not cause a physical part of the phone to fail . Its like saying putting an aftermarket stereo in your vehicle will void your warranty if your O2 sensor fails under warranty . They are two seperate things. Rooting doesnt cause a switch to fail .
I have the 2.15 radio and 1.77 prl. I havnt updated my radio since I put fresh 3 on a long time ago. Yea I kno ots a hardware issue and I read somewhere that sprint would fix hw issues even with root. Not 100% sure on that tho. Its not a real big problem yet but it figures a week after sprint foumd out I rooted my phone I would run into a problem.
My phone's power button stopped working just today. Is it still possible to unroot without using the power button since that's how you select items in recovery/HBOOT?
I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks
qw3rty333 said:
I need to call verizon about a possible warranty replacement for my phone. What info should I give them if they ask me to go to about phone?
Whats the most recent OTA stock rom, radio, etc?
I'll put it back to stock before I send it in, but I'm not ready to do that yet.
Thanks
Click to expand...
Click to collapse
I just recently got mine replaced by verizon due to my phone having charging issues. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions.
Anyways, not sure how a phone conversation would go, but i would just skip all that and go right to the store (after flashing back to stock of course ) good luck!
edit: my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though). it never even came up. they were very lenient imo. very happy
I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.
qw3rty333 said:
I'm having charging problems too. It always says its charging, whether its plugged in or not. Then lots of times wont charge when its plugged in, have to reboot it to get it to charge. Problem is my phones really beat up, and I lost the back cover. But I have 2 weeks left on the warranty so I'm gonna give it a shot. I've got insurance as a backup if they say its too beat up.
Click to expand...
Click to collapse
I'm assuming you're on Verizon. I noticed they have a promotion on their website that through March 8th they are allowing you to add on their various insurances to your plan. If they send you away just add/upgrade to their best protection (which covers accidental damage) and go in once the Samsung warranty is up. That was my plan anyway, but I'm glad things went smoothly.
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
Click to expand...
Click to collapse
Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
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There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
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And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
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Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
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Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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Click to collapse
That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!