Please help - Evo stuck in boot loop - EVO 4G Q&A, Help & Troubleshooting

Hey all,
I'm at my wit's end. After a random reboot at one point while I was running CM7 Wimax beta 6 my Evo began continually restarting after hitting the white HTC EVO 4G splash screen. I can get into HBOOT, but I cannot access the SD card via USB, nor can I get into recovery. Thankfully I have USB MicroSD reader, so I can access at least attempt to flash things.
I've tried to flash new recoveries, stock ROMs from a PC36IMG.zip, various methods of unrooting so I can just physically return the device, with no success. All I can ever seem to do is hold the volume down button while it's booting to get to HBOOT, and nothing I flash seems to let me get any further.
Does anyone have any advice? I'd be happy with just unrooting the bastard and exchanging it at this point, but obviously if I can flash a ROM again that'd be ideal.
Thanks in advance.

your best bet would be to grab the ruu, pull your battery, boot into the bootloader, let it find the ruu and flash that. That should restore all of the files on the phone. After that you can run unrevoked or whatever you want and root again.

I've tried flashing the latest RUU and while it seemed to have updated my HBoot to 2.10 it hasn't fixed any of the issues I've been having.

Here's the information I can retrieve off the HBoot screen:
Supersonic EVT2-3 SHIP S-OFF
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMELC03_16ac
RADIO-2.15.00.11.19

As of this morning im having the same problem from cm7. Can only get to hboot not recovery. 1 random reboot put me into white htc screen loop. Can't use pc36img, says its updating my recovery but then just loops again. plugging in via usb doesnt work.

Thanks for replying. This is a crappy position to be in, but at least now we know it's not isolated.
If anyone has any suggestions please let us know.

i guess we are the only 2 people having this exact same problem,

Related

Continuous Bootloop

hello,
I have a boot loop issue going on right now leaving my phone useless at the moment. Here is the issue....
This morning I flashed * update-cm-6.1.0-RC1-Supersonic-signed * and proceeded to backup all my apps and system data from a previous Titanium Backup batch backup. During the backup, the phone rebooted and now I'm in a continous bootloop only displaying the white HTC Evo 4G logo. The screen comes on for a few seconds, then turns off and reboots again in a continuous cycle.
I have pulled the battery and held down power and volume down button. In this white boot screen when I try to get into recovery, it goes to the white HTC Evo 4g splash screen and into continuous reboots again.
Here is my set up.
SUPERSONIC EVT-3 SHIP S-OFF
HBOOT-2.02.0000
MICROP-041F
TOUCH PANEL-ATMELC03_16AC
RADIO-2.15.00.09.01
OCT 14 2010, 19:14:47
I used Unrevoked 3.21 to root EVO
When plugged into computer, the phone and the computer recognize each other but I cannot see the phone in my computer and also not seen in device manager. I tried this and was unsuccessful... * Stock 3.30.651.2 PC36IMG.ZIP Format *
Phone: HTC Evo
Requirement: NAND unlock S-OFF (this allows for unsigned ROM)
Format: PC36IMG.ZIP
OS: 3.30.651.2 (2.6.32-15 Kernal)
Radio: 9.01
hboot: 2.02.0000
recovery: clockworkMod 2.5.0.1
WIMAX: 26023
PRI Version: 1.77_003
Wipes all user data: YES
Rooted: Yes
Link: http://www.megafileupload.com/en/fil...36IMG-zip.html
Anyone know what is going on and how to fix this ?
Thanks
You might have a bad sdcard. Try to see if you can go into recovery.
Sent from my PC36100 using XDA App
I had titanium backup restarting my rom.
(My post from when that was happening.
Mine didn't get stuck in a boot loop though.)
Turned out there was a problem with BusyBox Versions.
Boot into recovery,
Restore nand backup,
Get BusyBox Installer from the market
Update to the same version you used to back up with.
Not sure if that will help, but it fixed my reboot issue.
Remember Hold Vol Down THEN press the power button.
I have tried to access Recovery but when I select it, it reboots to the white HTC evo 4g screen and goes back into that continuous screen reboot...essentially going no where towards booting anything.
Armon RA recovery BTW
is there a PC36IMG that I can put on the sd card to boot from? I dont care about having to re-root if necessary.
Thanks
Check logcat.
drmacinyasha said:
Check logcat.
Click to expand...
Click to collapse
How is this done ?
Thanks
Found this thread.
I've never used it though.
It seems to have stock 3.30 + Clockwork recov.
http://forum.xda-developers.com/showthread.php?t=791019
and a thread on Logcat:
http://forum.xda-developers.com/showthread.php?p=8478149
you remembered to wipe your data & cache & dalvik right?
Edit: Sorry I misread your post, try taking out your battery and sitting your phone in front of a fan to cool it off. If that helps odds are you have one of the defective radios and need a new phone.
I have tried 3.30 + Clockwork PC36IMG as described above...no luck.
My computer doesn't recognize the phone via USB. The only thing I can think of is to use HBOOT USB ?
Like I previously mentioned in the first post, everything I try results in that continuous bootloop.
The only thing that has produced some results was an PC36IMG but didn't boot the phone or restore the recovery option.

[q] evo vibrates 5 times then goes blank

I Bought a evo flashed to boost upon trying to flash back you sprint using the RUU from my PC the phone restarted (on it's own) during the process and the RUU exited. Now my evo wont get passed the white evo screen without vibrating 5 times and going blank. The PC shows android usb devices and htc bootloader in device manager but doesnt show in device or removable storage. i have tried pulling the battery, waiting hour before putting battery back in, cleared storage and I out of idea
any help would be appreciated
thanks in advance
My stats are:
Supersonic EVT2-3 SHIP S-OFF
HBOOT-2.02.0000
TOUCH PANEL-ATMEL03_16AC
RADIO-1.39.00.05.31
OCT 14 2010, 19:14:47
If you can boot into the bootloader, try flashing a PC36IMG.zip of the RUU through the bootloader. I don't have one handy, but I'll see if I can find you one.
I'm not sure how flashing to/from Sprint works. Are you trying to unroot? If you are, then you need to flash the unrevoked s-on zip in recovery before running the RUU.
Not good. I had this issue and spent days trying to fix it. Luckily it switched to S-ON so I was able to get it replaced at the sprint store for $35.
if you can use bootloader or recovery i would try flashing the latest sprint radios
Try this if you're unrooting back to stock:
https://spreadsheets.google.com/viewform?formkey=dDh6ekc0c2dIbGYyRHFrT09PUWpscnc6MQ
thanks plainjane Im just trying to get my phone in a usable condition w/ sprint at this point whether or not it's rooted or not. but i have downloaded:
RUU_Supersonic_1.32.651.6_Radio_1.39.00.05.31_release_171253_signed
PC36IMG_SuperSonic_S_Sprint_WWE_3.26.651.6_Radio_2.15.00.07.28_NV_1.40_release_140444-signed
and renamed both to pc36img and still cant get past white evo screen before it vibrates and goes blank and can't get into recovery to flash unrevoke s-on
GM_LLC said:
thanks plainjane Im just trying to get my phone in a usable condition w/ sprint at this point whether or not it's rooted or not. but i have downloaded:
RUU_Supersonic_1.32.651.6_Radio_1.39.00.05.31_release_171253_signed
PC36IMG_SuperSonic_S_Sprint_WWE_3.26.651.6_Radio_2.15.00.07.28_NV_1.40_release_140444-signed
and renamed both to pc36img and still cant get past white evo screen before it vibrates and goes blank and can't get into recovery to flash unrevoke s-on
Click to expand...
Click to collapse
Can you get into the bootloader by vol down + power buttons until you see the skating androids? I'm assuming so since the info you posted is from the bootloader.
If so, put the PC36IMG.zip on the root of your SD and boot into the bootloader. Make sure that it's named correctly & not PC36IMG.zip.zip. By default, you should only see PC36IMG in Windows because extensions are hidden. You'll still be s-off if unrevoked or unrevoked forever was ever used, but you'll have a bootable phone.
i tried the link which provided the 2 PC36IMG zip and followed those directions, but when I flashed the unrevoke s-on zip is aborted b/c it couldn't verify. so now instead of 5 vibrates and blank screen with green flashing light its just rebooting the white htc evo. but something did work b/c now my hboot screen shows
SUPERSONIC EVT2-3 SHIP S-OFF
HBOOT-2.10.0001
MICROP-041F
TOUCH PANEL-ATMELC03_16AC
RADIO-2.15.00.11.19
OCT 15 2010, 12:07:00
GM_LLC said:
i tried the link which provided the 2 PC36IMG zip and followed those directions, but when I flashed the unrevoke s-on zip is aborted b/c it couldn't verify. so now instead of 5 vibrates and blank screen with green flashing light its just rebooting the white htc evo. but something did work b/c now my hboot screen shows
SUPERSONIC EVT2-3 SHIP S-OFF
HBOOT-2.10.0001
MICROP-041F
TOUCH PANEL-ATMELC03_16AC
RADIO-2.15.00.11.19
OCT 15 2010, 12:07:00
Click to expand...
Click to collapse
What exactly did it say when you tried to flash the s-on zip? I'm assuming you no longer have a recovery?
If not, here's a PC36IMG of Amon Ra 2.3, try flashing it through the bootloader like you did before. If you can get it to flash, choose no when it asks you to reboot then try to boot into recovery. From there you can try flashing the stock rooted rom. In theory this shouldn't work since if the first PC36IMG took you're not rooted, despite being s-off.
Are you following some kind of guide to flash back to Sprint? Are there any steps following running the RUU that you can do?
Recovery here: http://db.tt/WP0beNa
It couldn't verify the system type in the intial flash but i just used the new recovery and it flashed the unrevoked successfully now my evo shows s-on and its updating to the ruu pc36img now.
the link you sent me too earlier has instructions with it and I'm following those to do the ruu.
thank you very much you have been very helpful
i will post after the update is done to let you know the results
the RUU update has completed and it has rebooted to the white evo screen and has stay for the past 3 or 4 mins
so I pulled the battery and turn it back on and still went through the reboot loop of the white evo screen. Im reinstalled the ruu update as i type right now. and as of now my hboot shows:
SUPERSONIC EVT2-3 SHIP S-OFF
HBOOT-2.10.0001
MICROP-041F
TOUCH PANEL-ATMELC03_16AC
RADIO-2.15.00.11.19
OCT 15 2010, 12:07:00
finished updating and now when it reboot it just sits in the white htc evo screen
How long do you let it sit at the white screen? Sometimes it can take 15-20 minutes.
oh i only let it sit for 7 minutes or so do i need to reflash and update or just let it sit the next time ?
also when you pulled the battery it would boot to eithewr the 4g screen or sprint screen before it continuiously reboot or reboot to white screen
I honestly don't know the best way to go.
I would try reflashing it and see where it goes from there. If that doesn't work, maybe go into Amon RA and wipe CACHE, DALVIK-CACHE, DATA, BOOT AND SYSTEM. Then try the RUU again.
churchwin88 said:
I honestly don't know the best way to go.
I would try reflashing it and see where it goes from there. If that doesn't work, maybe go into Amon RA and wipe CACHE, DALVIK-CACHE, DATA, BOOT AND SYSTEM. Then try the RUU again.
Click to expand...
Click to collapse
how would i go about getting to amon ra to wipe said files?
now my evo will start and get all the way to the home screen and then restart i mean its better then nothing but i still dont have anything useable at the moment but thanks to all that have help. i have tried to rerun the ruu through bootloader but still not getting a bootable phone. Would it be possible to root the phone whilst connected in bootloader since im not able to connect through htc sync
Also i no longer have root access
Have you flashed the pc36img of amon ra yet? Then selected the recovery option in the Bootloader, then wiping or flashing? You could also flash the latest sprint radio, prl and pri just to be on the safe side.
Sent from my PC36100 using Tapatalk
i used to be able to flash amon ra not when i use it as pc36img zip it loads then checks the pc36img then back to hboot screen.
as of now my evo you get all the way to the home screen where you must unlock it then will reboot
its almost as if it doesn't know how to get any further
GM_LLC said:
i used to be able to flash amon ra not when i use it as pc36img zip it loads then checks the pc36img then back to hboot screen.
as of now my evo you get all the way to the home screen where you must unlock it then will reboot
its almost as if it doesn't know how to get any further
Click to expand...
Click to collapse
What state is your phone in now, s-on, or s-off, its current state, and where you need to go; kinda lost reading through the thread.

[Q] EVO getting stuck in a bootloop

Hello I was wondering if anybody could help me out here:
I used the Unrevoked method to gain root access then about 3 weeks ago I installed CM7 on my EVO that I got in July using Clockwork mod. It was working pretty much flawlessly for the time being than last night it got stuck in a bootloop randomly. When I turn it on it gets to the white "HTC EVO 4G" screen, hangs there for 5 seconds then reboots itself. It will continue this cycle until I do a battery pull.
When I hold down the power button and volume down rocker I can get into the menu with the following options: Fastboot, Recovery,Clear Storage, Simlock, HBOOT USB. Hitting Recovery sends me straight back into the boot loop. Here is the info that is listed here:
SUPERSONIC EVT2-3 SHIP S-ON
HBOOT-2.10.0001
MICROP-041f
TOUCH PANEL-ATMEL224=16ab
RADIO-2.15.00.11.19
Oct 15 2010, 12:07:00
Click to expand...
Click to collapse
I tried using an RUU but it always failing due to it saying my battery is below 30% despite using two fully charged batteries.
Any suggestions on how I can revive it?
I have the insurance but will they be able to tell if its been rooted since it for some reason says S-ON. Or would I be better off just claiming that I lost it and paying the 100 dollar deductible?
weaselred said:
Hello I was wondering if anybody could help me out here:
I used the Unrevoked method to gain root access then about 3 weeks ago I installed CM7 on my EVO that I got in July using Clockwork mod. It was working pretty much flawlessly for the time being than last night it got stuck in a bootloop randomly. When I turn it on it gets to the white "HTC EVO 4G" screen, hangs there for 5 seconds then reboots itself. It will continue this cycle until I do a battery pull.
When I hold down the power button and volume down rocker I can get into the menu with the following options: Fastboot, Recovery,Clear Storage, Simlock, HBOOT USB. Hitting Recovery sends me straight back into the boot loop. Here is the info that is listed here:
I tried using an RUU but it always failing due to it saying my battery is below 30% despite using two fully charged batteries.
Any suggestions on how I can revive it?
I have the insurance but will they be able to tell if its been rooted since it for some reason says S-ON. Or would I be better off just claiming that I lost it and paying the 100 dollar deductible?
Click to expand...
Click to collapse
Did you use unrevoked 3? To root? Amon 2.3 does a full wipe better then clockwork. Did you pull battery and hold the power button down for 15 seconds will clear the memory. Try that then run your phone again. Let me know what's going on. What CM7 build were you on? Have no idea how your S came back on.
I did indeed used Unrevoked 3. Tried the battery pull suggestion, nothing changed.
Since it says s-on in the bootloader, you should be fine to claim through insurance. If they can't tell that you caused the problem, they'll give you a new phone (or a refurb) for free. Try downloading the RUU in PC36IMG form and flashing through the bootloader instead. If you can get it to take, you should be good.
You can find the RUU here: http://goo-inside.me/evo/stock/ruu/
Rename to PC36IMG.zip - don't add the zip, it's already there. Put it on the root of the SD card and boot into the bootloader. When it asks you to update, choose yes with volume up.
plainjane said:
Since it says s-on in the bootloader, you should be fine to claim through insurance. If they can't tell that you caused the problem, they'll give you a new phone (or a refurb) for free. Try downloading the RUU in PC36IMG form and flashing through the bootloader instead. If you can get it to take, you should be good.
You can find the RUU here: http://goo-inside.me/evo/stock/ruu/
Rename to PC36IMG.zip - don't add the zip, it's already there. Put it on the root of the SD card and boot into the bootloader. When it asks you to update, choose yes with volume up.
Click to expand...
Click to collapse
That should work. If not then try the insurance hope they don't charge ya if your lucky you may get a new phone had to do that for mine they sent me a refurb with issues called them they sent me a brand new one 0004 sweet.
Had the same problem once. What i did was went to a sprint store told them the phone notified me there was an update, they asked what update told them i didnt kno i just clicked accept an when the phone rebooted it neva actually booted up. They gave me a brand neww evo white lol an i was good to go. When u go to the store word of advice play dumb an you'll win
Sent from my PC36100 using Tapatalk
Ps take out ur memory card lol
Sent from my PC36100 using Tapatalk

[Q] BRICKED DINC running cyanogen7! please help

So I was running Cyanogen 7.0 for a couple weeks now and have tried a few others. I downloaded it with clockworkmod and everything was fine until I updated it to the newest one and while it was updating my phone died. Now it is just stuck in blue boot screen with the arrow going around and around. I tried Hboot but every one I pick including recovery, clear storage, and factory reset just gets me stuck on Dinc white boot screen. Trackball isn't responsive here so I us power and when I try to boot with up volume or both up and down with power it just vibrates a couple times and doesn't do anything. (I have to pull battery after this to Hboot or boot with stuck C& screen.) Please help! I have been reading so many threads on here and Cyanogens forums and everyone else seems to fix it with recover from hboot or clockwork recover comes up for them. I am very stumped. I have had a rooted captivate, EVO, and tried moto atrix and back to captivate before deciding to try out Dinc (and verizon)
I had that problem a while ago. I recall using the the in revoked program all over again. Hope that helps
Sent from my ADR6300 using XDA App
the only solution that I would think can work on this case if going back to stock.. since you said you can get in the HBOOT.. you could be able to go back to stock and then reroot you phone again... I was on similar situation once I flash the alternative recover in RM... and I couldnt get to the Recovery and I had to go back to stock by putting the PB31IMG in the HBOOT to get it working..
You can get the link here..
Code:
http://dougpiston.com/?page_id=108
How do I go back to stock by putting the PB31IMG in the HBOOT?
wolfmanb said:
How do I go back to stock by putting the PB31IMG in the HBOOT?
Click to expand...
Click to collapse
Download the file and place it on your sdcard once you get to the HBOOT its gonna ask you if you wanna update.. then just vol - for yes and you are good to go...
Similar Problem
I am facing a similar situation with my Incredible. I was running CM7.0.3 when my phone randomly restarted but only got to the white "HTC Incredible" screen before looping over again.. and again..
I have tried loading the stock image (used the files from dougpiston site) as well as others through the HBOOT but I still cannot get past the "HTC Incredible" boot screen.
Is there something that I am missing? Does anyone else have a suggestion? I know it isn't bricked since I can still get to the HBOOT but I just can't seem to get it to boot an image. I did notice it is still "S-Off" if that matters.
If you cannot get into recovery and flashing a recovery from hboot doesn't work, you may need a new phone. This was mentioned in another thread somewhere recently.
Make sure your sd card is formatted to fat32.

[Q] Touch Not Working

Please Help
I've been trying to fix my wife's phone for the last 26 hrs....stayed up all night reading, and reading, and.....reading. All sorts of threads out there, but nothing specific to the problem I'm having.
I was preparing to root her phone (Evo 4g), powered it down, and loaded up HBOOT to check the version numbers and such. I didn't change anything or install anything...simply selected reboot and at that point the phone went into a boot loop.
Eventually it loaded to the lock screen where it said, "no signal" and would proceed from that back to the boot loop. (white screen of death as some say)
the loading time for the 1st and 2nd splash screens are what consumed most of my time. between 6-15 min.
So this is a stock evo 4g, no root, s-on.
I decided that If i wipe the phone and root it, it would most likely resolve the problem. ....apparently not so.
Currently, i now possess a rooted evo 4g.
Revolutionary
supersonic evt3 ship s-off
hboot-6.16.1002
microp-041f
touch panel-atmel224_16ab
radio-2.15.00.05.02
I can access recovery, i'm using RA-supersonic-v4.3-smelkusMOD
I was able to load lewa-12.12.18-supersonic-stable.f78e43.zip
I get to the unlock screen and my touch screen doesn't work.
Is there a way to fix the touch screen? it doesn't respond at all.
before i flashed this one, the only other one I could get to load was Digital Karma V8, that one works with the touch, but I can't get it to load now. It just fires back into the perpetual loop.
Any thoughts?
Thanks a million...
Huh-boy, sounds like a world of hurt you've been going through.
Hmm, I'm running the exact sane setup you are, don't ya love DKV8 (well, when it works for you, of course)?
As for your wife's phone, common sense tells me It's a hardware issue... And what stinks is that to get a recovery on there you need to root, which means you have to get into the phone... Weird. I'm hoping she has a warranty of some sort, might wanna get a new one. Then again, you could still be able to root it using adb or something, try searching that.
As for your phone, have you tried wiping, reflashing, etc? Fixing permissions in smelkus?
And how are you wiping before flashing V8? Personally, I do a factory reset first, then super wipe, then wipe battery stats, rotate stats, temp files.... Pretty much everything but the SD card, then I flash, wipe cache and dalvik, then reboot. Should be a nice and clean install. If that doesn't work, it could be your Rom zip, might've gotten corrupted during download, try downloading again.
Sent from Mordor, Gandalf says 'sup'
chandrew32 said:
Please Help
I've been trying to fix my wife's phone for the last 26 hrs....stayed up all night reading, and reading, and.....reading. All sorts of threads out there, but nothing specific to the problem I'm having.
I was preparing to root her phone (Evo 4g), powered it down, and loaded up HBOOT to check the version numbers and such. I didn't change anything or install anything...simply selected reboot and at that point the phone went into a boot loop.
Eventually it loaded to the lock screen where it said, "no signal" and would proceed from that back to the boot loop. (white screen of death as some say)
the loading time for the 1st and 2nd splash screens are what consumed most of my time. between 6-15 min.
So this is a stock evo 4g, no root, s-on.
I decided that If i wipe the phone and root it, it would most likely resolve the problem. ....apparently not so.
Currently, i now possess a rooted evo 4g.
Revolutionary
supersonic evt3 ship s-off
hboot-6.16.1002
microp-041f
touch panel-atmel224_16ab
radio-2.15.00.05.02
I can access recovery, i'm using RA-supersonic-v4.3-smelkusMOD
I was able to load lewa-12.12.18-supersonic-stable.f78e43.zip
I get to the unlock screen and my touch screen doesn't work.
Is there a way to fix the touch screen? it doesn't respond at all.
before i flashed this one, the only other one I could get to load was Digital Karma V8, that one works with the touch, but I can't get it to load now. It just fires back into the perpetual loop.
Any thoughts?
Thanks a million...
Click to expand...
Click to collapse
I dont have this phone, but I once had a Shift, after I got it back from repairs the touch wasn't working. A simple battery pull fixed it. Hope that is your issue as well eventhough it would be painful for that to be what was wrong with it this whole time. 26 hours is a long time to be awake lol.

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