Develop Bugs

[Q] Cant install paid apps TODAY - Market Issues?

I can't seem to dl any paid apps at the moment from either my SGSII or my Galaxy Nexus. I can dl free apps OK but get "an error occurred. Please try again" message on any paid app.
I was able to dl from the internet but not from the market app itself and I have never had issues before.
Anyone else having an issue like this today? I'm in Canada by the way on Rogers and always have been able to dl paid apps...
I have cleared the cache and wiped the app data and rebooted each device but still get this error when trying to do paid apps...

Bump... Anyone?

I have the EXACT same issue. I've had a ticket open with Google support for 8 days now... and they have failed to get back to me about much of anything...

JFMFT said:
I have the EXACT same issue. I've had a ticket open with Google support for 8 days now... and they have failed to get back to me about much of anything...
Click to expand...
Click to collapse
May I ask what country youre in? You have the SAME issue as me? Can you install free apps but just not the PAID apps?
I now seem to not be getting push notifications from Gmail and things as of this morning anymore either and again... This affects BOTH my GNEX and my SGSII so I know its NOT device related...
Ive read some other threads on Market Issues that are SOMEWHAT the same but not exactly and followed their instructions to fix the issue such as... Deleting my Google account and re adding it, Deleting my credit card and re adding it, etc and nothing has worked...
I mut have deleted the app cache and data like 30 times on EACH device and rebooted like 30 times on each device and still I get the same error...
FRUSTRATING!!!
At least I know its not JUST ME and if I had to GUESS.. Id say that this issue has to do with the switch from Google Checkout to Google Wallet...
*EDIT* My push notifications from Gmail have returned but the Market Error still exists!!! GRRRRR!!!

So... I got a reply from Android today and they advised that I uninstall all market updates to rectify this issue. I did so on my SGSII and rebooted my phone and low and behold.... IT FIXED THE ISSUE... I will try it on my Nexus too if I need to...
EDIT - It did not fix the issue completely as I still get this error but after a couple trys it will let me in to purchase apps ONLY on my SGSII...

Ok so... I did what they said and uninstalled the market updates from my SGSII and it seems to have worked... well... kind of...
I still get the error but now if i try it like 3 times or so it finally lets me purchase paid apps BUT...
I went to do this on my GNEX but since market v3.4.4 CAME with the device there is NO update(s) to uninstall and as such I still CANT purchase paid apps from my GNEX market app... :-(
For ANYONE who is having the same issues as I am, keep an eye on this thread because I wont stop until I figure this out...

Ok, so... I got another email from the help desk telling me to factory reset my device(s) and that should fix it (even though this is CLEARLY NOT device related) so I backed up my items from my GNEX ONLY (as I seem to now have a 75% properly functioning market now on my SGSII as I mentioned in my previous post and dont wanna mess with it) and factory reset and it STILL did not work!!!
I then tried another tip I found here and cleared the cache from the "download manager" app AND again from the Market and THAT did NOT work either!!!
This is getting VERY upsetting!!!
Again... For ANYONE who is having issues like this or similar please keep an eye here as I will continue to post any progress.

I fixed it by deleting all updates to market in Settings/Applications/Manage?Market app. Google Talk could then work as well.

Have the exact same problem now.
Not sure what the issue is!
Have done all the "regular" fixes.
Drives me nuts tbh!
Running AOKP B27, stock Kernel.

Did anyone ever get this fixed? I'm having the same issue on multiple ROMS...currently running Codename Android 1.4.0 I can download free ones no problem but not paid apps....

I'm running AOKP B27 with Trinity Kernel and just bought Poweramp off the market a couple hours ago for $1.99 (48 hour special)...

I had the same problem. I tried all the other poosible solutions, the " Settings > aplication > all > Google Services Framework and force stop, clear cache then reboot your phone." solution did it for me

Nexus 7 reboots itself, partial data loss and crashes after

My Nexus 7 2013 or FHD or whatever has been working great since day one. I was just now listing to some music, and put it on pause to speak with a co-worker. I just came back to my desk with the Nexus boot up logo showing. It took a very long time (3-5 minutes) for it to finish booting up.
After unlocking the tablet I'm greeted with "Google Play Services stopped working." Instead of loading NovaLauncher right away it it asks me if I want to launch the default launcher or NovaLauncher. Selecting Nova greets me with the default NovaLauncher layout--all of my icons and folders have been lost to the default. And I no longer have a PIN set or anything.
Poking around further it seems several other things have lost data. Swiftkey wants me to re-download the English layout and complete setup. All of the stock system apps want updates. And I keep getting pop ups saying Google Play Services has crashed.
What's really odd is when I want to bring this up on another forum someone else posted a very similar experience:
The Nexus 7 is great but my experience was short lived.
I don't know if it was a bad tablet or bad encryption but something seriously broke. I wanted to add my company email to my tablet and part of that process involves enabling encryption on my device. Everything was fine and running well, until I plugged it in for the night. At some point my Nexus rebooted and it was at the pre OS screen asking for encryption credentials. I thought that was weird but entered my info. It chugs along fine until it loads my lock screen where I immediately notice it no longer was asking for a PIN and my background changed back to the default. I go to my home screen and noticed my widgets weren't loading and I started getting error messages saying Currents and Play Store stopped responding. I try and access those apps but they go straight to a crash message.
I go ahead and factory reset it and when I tried to reapply the encryption it would go through the motions but it would never encrypt. I thought it was a bad reset and reset it again. Now it just hangs where it says Google and never boots up.
I ended up calling Google Support and I'm getting my Nexus replaced. Has anyone else experienced anything like this before?
Click to expand...
Click to collapse
I don't have encryption but I do have an exchange account added. There wasn't any remote wipe or anything. I haven't tried a factory reset yet but we'll see if I have the same issues the other person was having.
It's a little concerning to see someone else have almost the exact same thing happen. Makes me worried there's some defective memory out there. Has anyone else heard of this happening?

I've had some really strange experiences the last couple of days with my N7 as well. Bear with me as i try to explain.
I picked up my N7 after work yesterday and noticed the Fandango app had an update waiting. I tapped 'Update', and then went to check something in the Play app settings, and noticed the version was 4.2.9. When the Fandango app finished updating, i opened it up to check out some showtimes. After that i went back to the Play app, into the settings again, and noticed that the app version had been bumped up to 4.3.1. When i tapped the home button, the N7 locked up, and i couldn't do anything at all. I powered it down and attempted to reboot, but no luck. I could get as far as the boot animation, but no further, no matter how long i let it run, or how many times i attempted to reboot. The only thing that worked was to completely wipe everything via fastboot, reinstall 4.3, and start from scratch. I thought my problems were solved, as everything seemed to work fine once i got everything re-installed and configured again.
Until i came home from work today, that is.
Upon arriving home, i unlocked my N7 and was greeted by several dialog boxes indicating that both the stock calendar app and Currents had crashed. Neither app could be opened, as they'd immediately crash, and the stock launcher would also crash, even though i use Nova Launcher. I thought maybe uninstalling/reinstalling updates for Calendar, would help, but the Play Store would crash immediately and could not be launched. I went into settings>apps and tried uninstalling updates and clearing data for all three apps, but only the Play Store app seemed to benefit from this. Nothing seems to help Calendar or Currents. They won't sync or open, and i've also just noticed that the Gallery immediately force closes when i try to launch that, too. My Google Voice app, which i used last night with no problems whatsoever, had lost all its data and had to be reconfigured from scratch. I'm still going through the rest of my apps one at a time to see if there are problems with any of them, but so far all other Google apps are working properly.
I'm perplexed as to what the problem is. Software issue? Hardware issue? In any case, i'm calling Google Support to ask for a replacement, just to be safe. I'm hoping that the N7 i have now is just a lemon, and not indicative of more widespread problems.

I bought two, one works flawlessly (knock on wood) and the other one **** the bed after three days of use. I am returning it for a new one.
Sent from my Nexus 7 using xda app-developers app

I'm all setup to return this one, and not a moment too soon as it's acting even wonkier now. DashClock force closes, and i'm finding some apps have had their data erased, while others are working normally. Hopefully the replacement works as it's supposed to, because i'll be really annoyed if i have to go through three or four tablets before i get one that works.

I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium

roy8000 said:
I just had almost the exact same issue, opened SoundHound premium and the nexus 7(2103) crashed.
After like 5mins it boots up, with my google account deleted (with it all my paid apps), all the google apps updates and google services crashing.
and above all extremely slow.
I'm now re-registering my account, to see if ir returns to normal.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Did you have an exchange account set up on the Nexus?
After this happened to me I wiped everything (I wanted to unlock the bootloader anyways) and things are going fine. If it happens again I'm going to exchange it.

once "android.process.acore" error triggered - phone is wasted

installed 200 aps -entered passwords and made the phone ready for business use :fingers-crossed:
then i started....
PAYPAL triggered the nasty "ANDROIDROCESS:ACORE HAS STOPPED" error
the error prevents the complete use of phonecalling function and email and hangouts
other programs that trigger the error on lolipop 5.0 - v20f on D855 are
facebook/ outlook / messenger /
this bug makes the phone unusable. even lg support team have no solution
help ?

I am having the exact same error and the only thing that gets the error to stop popping up is if I disable "contacts storage" and of course then the phone isn't much use. I was able to download a 3rd party dialer and make a phone call but that's not a fix. I am using cm12 on a tmobile note 4 and have completely reset and wiped the device multiple times with this issue and it is only happening in the last few days and so far only when I use a cm12 rom (no error on a touchwiz rom yet). If I reset the phone it works fine and I can load up all the apps that I want and it will work sometimes for minutes or sometimes hours but once I get that error randomly it's all done and I have to eventually reset. I have searched and searched but the solutions that I have found are not fixing this issue for me. So far I have
1. complete reset and installed apps one by one to see if any caused the issue
2. cleared data settings, apps, contacts, contacts storage, dialer, google contacts sync, and the only one that did anything was disabling contacts storage. It seems to stop the issue completely but I cant use contacts or dialer then.
I have tried using PA stock gapps package and gapps-lp-20141109 package and both have this issue on nightlies from 2/3, 2/1, and 2/4. I even went through my gmail contacts online with my PC and cleared most of the info there to no success. I do not think this is an issue with the ROM but just frustrated as I want to us cm12 and can't because of this.

i found out that deinstalling facebook solves the isue completely and before deinstall the programm that triggered the error
so the efforts are much less

and if you need Facebook, you can install Facebook Lite.

https://productforums.google.com/forum/m/#!msg/nexus/Ip-hdFEQccY/OSFCz4Qj59oJ
Sent from my SM-N910T using XDA Free mobile app

All you can do is use Titanium Backup to backup all APK+Data and restore it to a freshly wiped device
Its a pain but its better than having to reinstall and reconfigure most of it again

I had the exact same problem but I figured a way to resolve it quickly. I have a Samsung Galaxy s4 and to cancel the error I just opened settings>application manager and by pressing the menu button on the bottom left hand corner of my phone the option "reset app preferences" appeared and as soon as I clicked it the error had stopped for good

My LG MS330 has same error in a loop
Samsunguser1999 said:
I had the exact same problem but I figured a way to resolve it quickly. I have a Samsung Galaxy s4 and to cancel the error I just opened settings>application manager and by pressing the menu button on the bottom left hand corner of my phone the option "reset app preferences" appeared and as soon as I clicked it the error had stopped for good
Click to expand...
Click to collapse
also: android.process.media I can't access nothing it's on an unnendeing loop telling me music has sttoped, gallery has stopped, android.process.acore has stopped and android.process.media has stopped. and the phone is not even a month old, can anyone help out pretty pretty please

Google Play Error 963

Been searching a solution with no luck. When I try to update, or download new apps, I get an error for the google play store saying "APP NAME" could not be downloaded due to an error. (963). I have tried removing my google account and clearing cache in TWRP then readding my google account, but it still doesn't work. Any help would be appreciated.

I'm in the same boat with no real solution yet,... I'm working on it though. Tried clearing cache and reinstalling rom to no avail.

If you say you reflashed and it still didn't work try a full format. The problem could also lie in your account. Try your account in another phone (if available) or try creating a new account. Also it's strange that no mention of this error (963) can be found anywhere

I just started getting this error very annoying. Running stock, not rooted, htc one m8
Sent from my HTC6525LVW using Tapatalk

I'm having same issue I can't download or update from the play store. I'm on an htc one m8 rooted s off running latest bad boyz rom. I never had the problem before til after I updated the Rom.

I'm getting this error too.

Is there any fix for that ?

I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.

BerndM14 said:
I've also been getting this silly error lately. Seems that the connection keeps dropping the whole time and it constantly re-downloads the app/update. Just to have it throw out the error after a while.
I've got the updates to download eventually, after uninstalling the Google Play updates form apps in settings. After that it removed the generic Google Play icon from desktop/app drawer and replaced it with vendor.android.etcetc. At which point I could download the update fine but as soon as it started to install the entire Google Play crashed. It did this 3 times though, afterwards it installed the update fine and for some reason even the "Google Play" icon is back at homescreen/app drawer.
Don't know if it's a feasible solution but it worked for me to do updates. Seems like only HTC One m8 specific problem for now? I ran the updates at the same time from 4 devices(Galaxy S6 Edge, Note 10.1 tablet and a local carrier made android phone(cheapy in other words)). It worked on all of them except the HTC One M8.
Click to expand...
Click to collapse
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?

I had this last night. I fixed it by uninstalling the updates to Play Store and clearing it's data/cache.
As an aside I had updated Play Store from APKMIRROR prior to this problem.

TwinAdk said:
You had the problem on 4 devices with the same Google account connected?? Have you tried switching to another Google account? Or have two added and changing the account?
Click to expand...
Click to collapse
No, I said it seems like it might only be a HTC One M8 specific problem. I ran the same update on 4 devices(For a game) and the only one that had the error was my HTC One M8, all of the other devices updated all their various updates without any problems at all.
4 Devices, 4 different Google accounts. Only the M8 had error when updating.
Though by the looks of the post by Chris it seems that uninstalling the Google Playstore updates worked for him as well. Don't know if it might be a problem that crept in with the latest updates to M8 devices for Play store, but even if that is the case then I don't know why there aren't more people complaining about the same issue.

Just started having this particular problem as well. Had a similar issue earlier on but with a different error code and if I restarted my phone, I could download apps again no problem. Now, the only way for me to fix the problem is by uninstalling the updates to the Play Store. Wonder what the issue is.

Just trouble shooting here but, what kind of apps has everyone been having this problem with? I've only tried to download games recently and continue to have this problem. Every now and then one works. Gonna try some other kind of apps now and report back.

I'm also having trouble with the same error code. :/ I uninstalled an app and tried to reinstall it and this error code came up. I'm pretty sure last night several apps updated just fine though, so it's very strange. I'm just trying to download a free game that I haven't really had any trouble with before. I'm also on a m8. Clearing the search history and turning off WiFi didn't work.
Sorry to sound like a noob, but a couple people mentioned uninstalling the latest Google play store update but I have no idea how to go about doing this. Any help with that would be appreciated.
Update: Got it working again. I uninstalled the latest play store updates, opened it back up, got a different error code (906). Cleared the cache, uninstalled, opened back up and then it worked. Don't really know why.

Hi,
I had the same problem, too with my HTC One M8 (on Android Revolution HD 41.0). Uninstalling the Play Store Updates eventually worked for me. Though, for some reason I had to uninstall them twice. The reason could have been that at the first time, I had stopped the Play Store App previous to uninstalling the updates (only at the second time, when I didn't stop the app beforehand, a seperate uninstalling screen popped up).
Cheers
Update: It seems that it only worked for a short time. I could only install one app(which definetly didn't work beforehand) after about 15 minutes I tried to install another app which didn't work; however, when I repeatedly uninstalled the Play Store updates I could install the second app as well. Maybe the Play Store silently installed some updates in the meantime!? :/
Does anyone know how to prevent the Play Store from installing updates of itself automatically until the whole issue is fixed?

I have the same problem from today ,witch I think come from that I updated Google Play Service.

My fix
The way I fixed it was by deleting the files already downloaded (they accumulate after failed download to big amounts of memory) in ''HTC One_M8\Internal storage\Android\obb'' (you might want to delete updates from your Play Store app as well just in case).
name of the folder you want to delete might be hard to find but easy way to find it is by searching for the name of the publisher of the app you are trying to delete which you can find in play store on the app's page
hope it helps, good luck

I've uninstallled Google play store updates and cleared the cache, it is now fixed

error 936
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.

Dan the wolf said:
I thing I found the problem. Some app put information on SD card. I remove the app information on SD card (move dack to internal Memory). Then I download the update. The update OK,no problem.
Click to expand...
Click to collapse
You are absolutely right!
I have experienced this weird issue after moving to SD a lot of apps. So to sort it out it is necessary to uninstall and then install the each app from the playstore or just move them back to the internal storage before updating.

Play Store Updates won't process & more

My phone has been wonky this week. Apps won't update, and "calendaring" services and apps not kicking off.
Blue light filter scheduled in the OS doesn't run at night now, or disable in the morning when it should.
Apps with reminders come in way late or not at all. Appointments for work alert multiple times for same event, even though dismissed. Date and time is correct on the phone.
If I reboot, the missed reminders flood in immediately.
Txt messages just sit waiting to be sent, reboot, send out. No differenence if on wifi or Cellular.
Force close the app and reopen or reboot phone, sometimes drafted messages still present and send, other times the draft is just gone.
I have tried optimized and High Performance battery modes, no difference.
Apps won't update either (22 waiting), sometimes download to 99% and just spin until I reboot, or fully download, then just sit there.
If I let the phone sit idle, notification will come up that 5 apps have updated, go to the Play Store and those same apps still show as needing to updated or being processed. Reboot, then they show updated.
I have cleared cache and storage data for the Play Store and Google Play Services, no change.
System usually has around 4.5GB Ram available. Earlier in the week I could run the device optimizer, and that would clear things up for a little bit.
Did get the security update from AT&T on Nov 1st, things were running fine before that.
Galaxy Note 10+
SM-N975U
Remaining phone details on attached screen shot.
Is this an OS issue?
Could a bad SIM cause this?
Do I have a bad phone?
I really don't want to have to factory reset the phone, just got it 3 weeks ago, any suggestions?

Factory reset is definitely the way to go. If you use a password manager, it's really not a big deal. Just make sure you backup anything not in the cloud. Short of that, start deleting apps, newest to oldest installed it updated, in hopes you find the culprit.
One thought though... if you installed the Samsung Labs stuff, try removing that first. Those seem a bit not ready for prime time.

rcobourn said:
Factory reset is definitely the way to go. If you use a password manager, it's really not a big deal. Just make sure you backup anything not in the cloud. Short of that, start deleting apps, newest to oldest installed it updated, in hopes you find the culprit.
One thought though... if you installed the Samsung Labs stuff, try removing that first. Those seem a bit not ready for prime time.
Click to expand...
Click to collapse
I have deleted all apps from this past week and don't have anything from Samsung past stock apps.
I do have everything backed up in the cloud including my 2FA/MFA authentication is backed up except 1 can't be, so that will be a manual reset.
Appreciate the reply, figured the reset is where I'm headed, just thought I would throw it out there.

Well this is beyond frustrating.
Reset to factory, phone was fine until I restored settings, then I was right back to what was happening before.
Reset phone again, only restored content, no apps or settings.
I checked Google Play and Samsung Store for updates, ran what was available.
Things were going well, I would install a few apps, configure with Logins, continue forward.
I got a message there was an update, Samsung Experience Service and it Updated automatically, then everything started again, first that no further apps will install.
I Uninstalled Samsung Experience, but it only Uninstalled the update. I tried to install another app after this, not successful, even after a reboot.
I tried to reinstall the Samsung Experience from Play Store, would not complete.
Ran the app update from the Galaxy store successfully. Rebooted phone, still no other apps will install from Google Play.
I can install from Galaxy Store without issue, but not all of my apps are available there.
Even if I reset again, that update will come into play
So frustrated right now how much time I have wasted for this phone to be rendered undependable so quickly.

I think I might try creating a new Samsung account and see if that helps.

I read many issues with restoring. Try to factory reset it without restoring anything, and setup the phone, apps, and downloading everything manually to notice if it's helps.

I ended up taking the phone into an authorized Samsung repair shop. They flashed the phone with new OS with cumulative updates. Phone has been fine since.

djwinn said:
I ended up taking the phone into an authorized Samsung repair shop. They flashed the phone with new OS with cumulative updates. Phone has been fine since.
Click to expand...
Click to collapse
Firstly,
i only saw/ read your above post (thread) now.
I'm glad you managed to sort your annoying issue out.!
What you experience, by factory resetting etc and issue still
persisted , i also experience 2 x with my older devices.
(Think it was note 5 and/or my Note 8).
Can't exactly remember issues i had, think one issue, was my Bluetooth quick setting icon kept on disappearing in the Quick toggles, and something else.
( Not similar issues , like you experienced )
Also only resolved it , by flashing relevant official stock Rom again (clean install etc.) as factory resetting failed to fix it.
Point /lesson here, is that a factory reset, does not always
help...?
Good luck.