[Q] Wifi, Bluetooth, and Microsoft Exchange Issues - G2 and Desire Z Q&A, Help & Troubleshooting

I'm trying to find solutions to a couple of problems, but so far haven't had a ton of luck. For reference, I'm running Ginger Villain 1.5 on the G2, and I don't know if it might be the cause of some of these problems.
For bluetooth: is there an official way to patch the OS to support HID? I found an app that makes it a keyboard input method, and it works quite well, but OS support is better.
For Wifi: I'm trying to connect to my university's wifi, but just as it starts to connect, it disconnects. The school has an auto configure program that it recommends you to download - Xpress Connect, but it said no networks in range or something. So, I looked at the settings on my laptop and tried to manually configure it. The network uses PEAP with MSCHAPV2 phase 2 authentication. Android mentions a CA certificate and a user certificate, which only have the options of none specified. Do I need a certificate to connect to this type of network? Android also seems to reset phase 2 to none after I hit save, because when I hit edit again, it is set to none.
For Exchange: I tried out the Touchdown Exchange Trial, but it never seemed to retrieve any data. I finally figured out the settings it needed to connect to my school email - Connection mode: ActiveSync ONLY, Server: m.outlook.com. At some point in settings it complains about a certificate missing or not accepted. It acts like it is syncing with my exchange account, but it never shows anything in my email or on my calendar, just a white page.

OK, I have gotten Exchange working to my satisfaction with Google's mail and calendar apps. The only thing that remains unsolved is how to get this tricky wifi to connect properly.

Related

WM6 Exchange EMail help

I am currently using WM6 and am trying to get EMail through our Exchange server setup; however, my Dash s620 will not properly save the server's address.
The address for our OWA is (ex) mail.email.com:8888/exchange
and this address works fine in Internet Explorer etc, but when I enter this into the phone it removes the /exchange and only saves up to :8888, which then gives me "Error synchronizing" when trying to connect. Our Exchange server does have Exchange ActiveSync enabled along with Direct Push enabled.
Any ideas?
Thanks in advance
I think that you have to check your ActiveSync settings on Exchange. I know that Microsoft have a lot of KB's about that.
It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?
jt76542 said:
It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?
Click to expand...
Click to collapse
Yeah I've tried every which way I could think of for the login credentials.
I'll sift through some more MS articles tomorrow afternoon, see if I can't find anything... baffled though, really.
K this is going to be a huge PITA I can tell.
I adjusted the Virtual Directory for the default web site in Exchange System manager to point directly to /exchange, eliminating the need for anything after the :8888. It works fine in IE etc, quickly brings up a login prompt. Using the phone's IE and going to the http://mail.email.com:8888 works fine, prompts a login accordingly...
I configured a coworkers Blackberry to use our OWA and it works fine, but I'm not sure if it uses Push Email (Exchange ActiveSync).
What is it about the Dash that won't mesh? The server is not using SSL so I couldn't see it being a certificate issue (maybe it still is?). Is there anyone around who manages an Exchange Server and could perhaps shed some light on common settings that need to be adjusted for Exchange ActiveSync?
Such a nuisance
ActiveSync on the phone reports "The server could not be reached. Please verify the server name." Support code: 0x80072EE7
It reports back with this no matter how I enter the address (which again, works fine in IE). Devil phone
8888 is definetly not standard for publishing ActiveSync.
the software will connect to either MailServer:80 if the SSL checkbox is cleared or MailServer:443 if the checkbox is checked.
don't think you'll get ActiveSync connect to something else.
Why don't you change your port back to 80?
you are already exposing your server to internet without any form of protection (no SSL so your password can be sniffed over the network) and having port 8888 buys you nothing in terms of security since any port scanner will report the port as opened and eventually get the HTTP banner from the IIS Server.
So, get back to a standard config and you'll love your DASH again.
UM

please help me fix my EXCHANGE server

hey guys,
am desperately trying to fix my home based exchange server. it's been running fine with 100% uptime since last december. about a week back i was twiddling with some settings in windows and completely destroyed it.
i lost my backup of the entier machine too (it's pretty much a dedicated box for exchange). hence did a rebuild.
however now i'm just not getting it to start up. symptoms:
- OWA (outlook web access) worked. both secure and insecure modes. works on my pc.
- does not work on my PDA - OWA works but no activesync
- disabled ssh and followed the instructions here
- the phone now gives error support code 85010004 "your account in microsoft exchange server does not have permission to synchronise with your current settings. contact your exchange server administrator."
kind of annoying!
- form based authentication is enabled
- basic authentication and integrated windows authentication are ON
- same error whether or not i require SSL.
any tips?
I occasionally get the exact same error message when I sync with my company's exchange server, I have to do a soft reset on the phone and then it works fine. No idea how to fix it so bump
we had quite a few issues originally and think this is one of them i think.
Most revolved around having a recognised accessible dns address that allowed a direct link.
never got ssl to work.
the other issue was getting appropriate certificates that were private to be issued when creating the sync partnership.
can u sync internally using exchange server via a cradled activesync?
get this 2 work first, then look to external push.
I ended up paying it engineers to get it to work over an sbs 2003 box as it was all to much.
but dns addresses being made public, that were also accessible internally (reverse lookup i think) along with no ssl and certificates being correct were our main hurdles.
issue fixed i'm all live! after all that effort i really feel i should open this up to those who don't want to spend days fixing it up...
check http://forum.xda-developers.com/showthread.php?t=346022. currently looking for testers for 1-2 days before i make a subscription based service!

Unable to browse to secure sites

I just receieved my TP2 yesterday from mobilephonesdirect (with a T-Mobile contract).
I've run into a problem with trying to browse to secure sites or access my hosted exchange and pop email accounts (both over secure connections).
Activesync returns the error "ActiveSync cannot reach the server. Check that the server address and proxy server settings are correct.". Trying to browse to a https://... address in opera mobile causes it to crash, and in IE I get a dialog saying it cannot find the url and "Make sure the path or Internet address is correct."
I did discover this thread over at expansys about the same problem with the Touch Pro (http://www.expansys-usa.com/ft.aspx?k=113037) but following the steps doesn't work for me, unticking the "This network uses a proxy server to connect to the Internet" option just reticks it the next time I view the settings.
I can't find any settings different between my new TP2 and Vario3 so I'm stuck. Has anyone else had issues?
It's fixed now
I did a soft reset and then the unticking the proxy server setting actually worked. Not quite sure why the TP2 requires this to be unticked yet my Vario 5 is working with it ticked.
Doesn't work
I can untick the proxy but this doesn't solve my activesync/exchange problem. I can access POP3 email etc fine and access my exchange account over wifi or via USB, so I assume it's a T-mobile issue. Anybody any help? I have tried searching and the only other h suggestion was to change proxy server to end in .135 instead of .132, but this doesn't work either.
Now does work
Had to delete the T-mobile settgins that wereautomatically configured, restart,then do the automatic configuration again, then uncheck proxy box before making any connections, then restart and voila!

Sprint EC05 via OTA and Exchange Active sync

After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Ded Muppet said:
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Click to expand...
Click to collapse
Can you change what port the SSL connection is attempting to use?
Maybe check a phone that it works on and compare the port #s
here is a link where there are lots of others discussing the same issue with various fixes
http://peterkellner.net/2010/08/31/samsung-epic-4g-using-microsoft-exchange-with-godaddy/
this one in particular may be of some help
:
Got it!
Samsung Epic 4g, v2.2.1
Corporate Sync did -not- work for me (i.e. Accounts & Sync>Add Account>Corporate>Email address & Password) even using the “\” instructions above.
What did work for me was using the normal Email accounts setup (i.e. Choose “Email” application> Press -menu- and choose “Add Account”> Enter “Email address” & “Password”> Choose “Exchange Account”>Enter “Domain\Username” -used both domain\username no slash in front, “Password”, “Exchange Server.”
Not sure why there is an option for Corporate option for email (perhaps google apps?) if so many people having issues with it. Anyway, just choose the normal email setup.
Click to expand...
Click to collapse
good luck
I have seen this issue on motorola devices but personally never had this happen to me. I use my phone on a 2003 exchange server. In fact 70 percent of the people at my job have company android phones, either htc or samsung branded. Some motos but moto has problems. One thing i could recommend is download touchdown email app trial and it sometimes kick starts your active sync. I'm also not on stock rom if that makes any difference.
Sent from my SPH-D700 using XDA Premium App

Exchange Email Notifications

So, I've had my Galaxy SIII for about a month and a half and everything seems to work great except for the Exchange email app. Since I've had it, I've had to remove and delete all data related to the Exchange app from the app management (Calendar, Email, Contacts, etc.). This has happened to more than just me. As I do IT work for a university, we have several students, faculty, and staff who have this device, on various networks, who are having the same trouble. These are also on different Exchange servers (students are on a Microsoft managed one and faculty/staff is on an in house server), so I don't believe its just the Exchange server that I'm connected to. Its really frustrating that I have remove and readd the Exchange account every few weeks since all of my contacts are pulled from the Exchange server.
Not sure if anyone else has experienced this, but if so, I was wondering if anyone had a solution to this problem.
Also, since the last time that I had to readd the account, I cannot change the default notification sound. The option is greyed out and the Dew Drops tone is selected. IMO, this is the most worthless tone on the device and I can never hear it when it goes off. If anyone has any ideas as to why I cannot change the notification tone, I would really appreciate it. I use the email account for work and I receive emails daily, so its a little frustrating that I can't hear my email notifications.
I'm not exactly sure what your first problem is. Why do you have to delete data to the exchange app (is this the main stock email app)? I've had no problem with mine.
For your second issue the ringtone being grayed out, make sure you don't have the phone's ringtone volume on silent or vibrate, that will grey out the box.
Not sure if it is the same, but I have a similar problem. Mine seemed more tied to the wifi network the phone was on than anything else.
If I leave one wifi network, then go on 4G, then to a new network, my Exchange servers will not always connect. If I stay put and toggle off wifi, my exchange server will connect over 4G just fine. Or if I do what you suggest by basically deleting the account, it will connect to the exchange server on wifi.
I noticed it most at work - turn the phone on when I leave the house, get to work and connect to wifi, exchange works fine all day. Drive home, walk in the house, and can not connect to exchange server (though wifi internet connection works). My resolution - restart the phone when I walk in the house in the evening. That worked every time. Annoying - yes, but better than deleting and re-adding the account.
Not sure if it is still an issue with the JB update since my work wifi has been out since then. I did a bit of research, and the best explanation I could come up with was something to do with my home router not releasing the phone when I left, and then not allowing it to reconnect fully (I'm not an IT person, so that is as technical as I get). I noticed the behavior other places with wifi as well, but not 100% of the time.
Hope this helps you narrow down your issue.
I had to clear the data from the app manager as it would not connect to the exchange server again when I readded the account without doing this. Not sure what the deal is. Also, I keep having to change the server address. We have 3 different addresses that mobile accounts should take and I have to rotate through these. It appears that the generic outlook.com will no longer find the server with the Galaxy S3.
As for the switching wifi networks affecting it, that may be an issue. We have a couple of WPA2 networks where I work and one of them gives me authentication errors stating that the username and password is incorrect. If I keep trying to connect, it eventually will without having to retype the password in. Never had this issue with the wifi or the exchange server on my Atrix. Just restarting the phone does not solve the issue for me either. It refuses to connect whether its on wifi or LTE.
As for changing the default ringtone for messages, it was greyed out due to being on vibrate...Seems strange that they would do this as everything else (messaging, gmail, etc.) can all be changed while on vibrate. I also have to change this option in two different places, the general settings and the actual account settings, otherwise it will not take affect. Seems like an odd design.
I was hoping that the JB update would fix some of the wifi and exchange issues, but it appears that it hasn't. I guess I will just have to deal with exchange breaking every few weeks...

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